[rt-users] Queue/ticket admininistration privilege restriction.

[Scott A. McIntyre]

Hi,

I'm trying to setup a queue with a user who is a administrative role for 
assigning and viewing tickets only, but no rights to either correspond nor 
comment on a ticket.

I've set the Group Rights so that "Everybody" can create, but only the 
owner and the requestor can reply.

With two different configurations for the User Rights for this user (who is 
not an AdminCC, nor listed anywhere other than the Queue->QueueName->User 
Rights section, I'm not able to accomplish this...

The two different configurations were:

ModifyTicket
SeeQueue
ShowTicket

And

AdminQueue
SeeQueue
ShowTicket


In the second case, the user could indeed see the queue, and show the 
contents of tickets, but could not change the ticket owner, but COULD still 
correspond and comment....just not see comments that they made.

In the first case, the user could change the owner of a ticket, make 
comments (but not see them) and correspond; even though they were not the 
owner.

I can make the queue-assigner person be able to change the watchers by 
using:

ModifyQueueWatchers
SeeQueue
ShowTicket


However, they are still able to make comments and send correspondence.

I'm sure this is something obvious...pointers appreciated.

Thanks,
Scott