[rt-users] Mailgate failure, bug, or misconfig?

[Jesse Vincent]

Are you running RT 3.0.0 or an earlier version?
Can you paste us line 287 of  /usr/local/rt3/lib/RT/Interface/Email.pm?


On Fri, Apr 04, 2003 at 12:05:44AM -0600, Jonathan Mischo wrote:
> The problems continue...this is what my bounces look like right now:
> 
> The original message was received at Thu, 3 Apr 2003 23:52:37 -0600
> from clickalyzer.com [66.216.96.108]
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/bin/rt-mailgate --debug --queue bugs --action correspond --url
> https://support.clickalyzer.com/"
>     (reason: 9)
>     (expanded from: <bugs at support.clickalyzer.com>)
> 
>    ----- Transcript of session follows -----
> Connecting to https://support.clickalyzer.com//REST/1.0/NoAuth/mail-gateway
> at /etc/smrsh/rt-mailgate line 158, <> chunk 1.
> Undefined subroutine &RT::CanonicalizeAddress called at
> /usr/local/rt3/lib/RT/Interface/Email.pm line 287.
> 
> Stack:
>   [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
>   [/usr/local/rt3/lib/RT/Interface/Email.pm:287]
>   [/usr/local/rt3/lib/RT/Interface/Email.pm:574]
>   [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
>   [/usr/local/rt3/share/html/REST/1.0/autohandler:27]
>   [/usr/local/rt3/share/html/autohandler:62]
> RT server error.
> 
> The RT server which handled your email did not behave as expected. It
> said:
> 
> Undefined subroutine &RT::CanonicalizeAddress called at
> /usr/local/rt3/lib/RT/Interface/Email.pm line 287.
> 
> Stack:
>   [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
>   [/usr/local/rt3/lib/RT/Interface/Email.pm:287]
>   [/usr/local/rt3/lib/RT/Interface/Email.pm:574]
>   [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
>   [/usr/local/rt3/share/html/REST/1.0/autohandler:27]
>   [/usr/local/rt3/share/html/autohandler:62]
> 
> 554 5.3.0 unknown mailer error 9



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