[rt-users] RT3: Can't open GUI after install

[Ray Thompson]

Hello all,

After installing RT3 and configuring RT_SiteConfig.pm and httpd.conf I get an "Internal Server Error" when trying to reach the GUI.

RT 3.0.0
Mysql 3.23.54
Perl v5.6.1
Apache 1.3.27

Entry in access_log:
144.210.2.22 - - [07/Apr/2003:19:26:51 -0500] "GET / HTTP/1.1" 401 488 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"
144.210.2.22 - rthompson [07/Apr/2003:19:26:55 -0500] "GET / HTTP/1.1" 500 626 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"

Entry in error_log:
DBI->connect(dbname=rt3) failed: Access denied for user: 'rt_user at localhost' (Using password: YES) at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 119
[Mon Apr  7 19:26:55 2003] [error] Connect Failed Access denied for user: 'rt_user at localhost' (Using password: YES)
 at /opt/rt3/lib/RT.pm line 123

[root at omart etc]# diff RT_Config.pm RT_SiteConfig.pm
27c27
< Set($rtname , "example.com");
---
> Set($rtname , "IPG Shared Services");
33c33
< Set($Organization , "example.com");
---
> Set($Organization , "interpublic.com");
41c41
< Set($Timezone , 'US/Eastern');
---
> Set($Timezone , 'US/Central');
57,58c57,60
< Set($DatabaseHost   , 'localhost');
< Set($DatabaseRTHost , 'localhost');
---
> #Set($DatabaseHost   , 'localhost');
> #Set($DatabaseRTHost , 'localhost');
> Set($DatabaseHost   , '');
> Set($DatabaseRTHost , '');
68c70
< Set($DatabasePassword , 'rt_pass');
---
> Set($DatabasePassword , 'foo-bar');
153c155
< Set($SenderMustExistInExternalDatabase , undef);
---
> Set($SenderMustExistInExternalDatabase , "true");
167c169
< Set($CorrespondAddress , 'RT::CorrespondAddress.not.set');
---
> Set($CorrespondAddress , 'RT::hrsupport.omart.omaha.bozell.com');
169c171
< Set($CommentAddress , 'RT::CommentAddress.not.set');
---
> Set($CommentAddress , 'RT::hrsupport-comment.omart.omaha.bozell.com');
252c254
< Set($WebBaseURL , "http://RT::WebBaseURL.not.configured:80");
---
> Set($WebBaseURL , "http://omart.omaha.bozell.com");
275c277
< Set($WebExternalAuth , undef);
---
> Set($WebExternalAuth , "true");
280c282
< Set($WebFallbackToInternalAuth , undef);
---
> Set($WebFallbackToInternalAuth , "false");
290c292
< Set($WebExternalAuto , undef);
---
> Set($WebExternalAuto , "true");
[root at omart etc]#


Httpd.conf:
<VirtualHost 144.210.2.242>
    ServerName omart.omaha.bozell.com
    DocumentRoot /opt/rt3/share/html
    AddDefaultCharset UTF-8

    PerlModule Apache::DBI
    PerlRequire /opt/rt3/bin/webmux.pl
    ErrorLog logs/error_log_rt3
    CustomLog logs/access_log_rt3 combined
    PerlFreshRestart On

    <Location />
        SetHandler perl-script
        PerlHandler RT::Mason
        AuthName "RT Web Users"
        AuthType Basic
        AuthLDAPURL ldap://chidir1.truenorth.com/o=True North?uid?sub
        require valid-user
    </Location>
</VirtualHost>

The DatabaseUser is rt_user...

TIA.

--
Ray Thompson
Operations Specialist
Interpublic Group
Global IS

"If common sense was common there wouldn't be a special name for it." --William Wayne Leidy