[rt-users] On owner change scrip not working (RT3.0.0)

Peter Burkholder peterb at ucar.edu
Mon Apr 14 15:11:16 EDT 2003


I'd like to have a scrip that would notify me when someone has taken a
ticket on a certain queue, so I set up:

On Owner Change Notify AdminCcs as Comment with template Transaction

This used to work when I was using rt-2.1.7?, and I upgraded several times
before getting to rt-3.0.0 (where I am now).  

I'm watching my /var/log/maillog file and don't see anything going out when
I change owners.  

Any hints on how to fix this?  Or is this a bug?

Thanks,

Peter

P.S. I'm using RH 7.2 with Apache 1.3.27 built from source and mod_perl1 and
I'm up to date with sendmail.  I do have procmail filtering spam but I don't
see how that would make a difference.    I think things are pretty vanilla
overall.
--
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE -- http://www.dlese.org)
peterb at ucar.edu
DLESE Program Center (DPC)                             ~~~  ~~  ~~~~   __o
UCAR/DPC, P.O. Box 3000       Ph) 303-497-2663       ~~~  ~~~~ ~~    _`\<,_
Boulder, CO 80307-3000        Fx) 303-497-8336  ~~~~ ~~~   ~~~~     (*)/ (*)



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