[rt-users] Ticket Numbering Question

[Kyle Robinson]

I've just installed RT 3.0.1 on my system and have one minor issue I'd
like to change before I start using it in production.  Currently, the
Subject line contains the string [domain.com #5] and that is the
reference tag for tickets that are created.  However, I'd like to change
that to be [QueueName #5] so that if I've got multiple queues (which I
don't right now, but may in the future) then the email subject shows the
ticket as being in that queue rather than in a generic domain.  It looks
like the templates currently create that line from the $rtname variable
in the config file.  Is there a fairly easy way to switch this to
queue-based rather than a global setting or would that entail a lot of
coding changes?  It's not exactly a show-stopper for me, but if there's
a solution out there, I'd like to get it fixed now rather than later on
when the fix may break all the existing tickets.

 

Thanks for your help,

 

Kyle

 

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