[rt-users] set default ticket owner???

Merritt Krakowitzer merrittk at sira-sa.co.za
Tue Apr 22 06:35:30 EDT 2003


Can't find this in the docs, so I'm hoping someone can point me in the
right direction.

I want all new tickets for a queue to be assigned to a default user. At
the moment all new tickets are assigned to nobody, Id like to have it
automagically assigned to our first tier support person dealing with
that queue.

Thanks
Merritt.
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