[rt-users] Ticket replies bringing up wrong attachments?

[Jesse Vincent]

Did you upgrade from RT2? If so, with which rev of the importer?


On Wed, Aug 06, 2003 at 05:20:01PM -0400, freebsd at coal.sentex.ca wrote:
> It was just brought to my attention that very infrequently, when a user
> replies to a ticket in the Web interface, the /wrong/ attachment is used.
> 
> i.e. A customer (we're an ISP) submits a ticket to support at sentex.net.  One
> of our CSRs takes the ticket, hits reply, types his reply, and hits Submit.
> Unfortunately, the quoted body is from the /wrong/ ticket.
> 
> I'm not sure if this goes back to an rt2-to-rt3 problem (we used 1.14, I
> think).
> 
> I also don't know what I'm looking for in the database.  The ticket that
> wrongly quoted was 39233, and the ticket that had its content quoted was
> 33658.
> 
> 39233 is a MIME message, with a text/plain and a text/html attachment.  I
> can reliably hit 'Reply' on the /first/ attachment on the web interface, and
> always bring up the /second/ attachment from 33658.
> 
> Help?  Please?  Even pointers as to what to look for in the database (MySQL
> 4.x) would help me.
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

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