[rt-users] Email aliases

[Rasmus Brøgger]

On Wed, Aug 06, 2003 at 04:03:29PM -0700, Sean Perry wrote:
> Dan Wright wrote:
> 
> >Hi,
> >
> > Is there any way to tell rt that a group of email addresses are all 
> > really the
> >same user?  For example, I want email from Jim at Smith.org and
> >JSmith123 at hotmail.com to both be recognized as email from user JSmith in 
> >rt.
> >
> > Alternatively, is there any way to tell rt that a group of domains are all
> >equivalent?  For example, mail from anyuser at foo.com is the same as mail 
> >from
> >anyuser at mail.foo.com?
> > 
> >
> 
> on a somewhat related note, is there a way to block auto user creation 
> for certain domains? or only allow for certain domains?  People have 
> added random at someother.com as cc's to tickets when I only want 
> users at outdomain.com to work.
> 
> 
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

You can do both in your MTA. I would preformat/change an email address
before it touches RT. Postfix has a UCE feature which can trigger a
rewrite rule.

And block is quite easy :)

/rhb