[rt-users] Re: NotifyNewQueue ?

[Andreas Wahlfeldt]

hi al,

you might want to take a look at

http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/escalator.README

you'll find the mentioned scrip action here:

http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripActions/EscalatePriority/

cu
andreas


----- Original Message ----- 
From: <rt-users-request at lists.fsck.com>
To: <rt-users at lists.fsck.com>
Sent: Thursday, August 07, 2003 3:55 AM
Subject: rt-users digest, Vol 1 #1303 - 16 msgs


>
> Message: 6
> Date: Wed, 6 Aug 2003 15:27:46 -0700 (PDT)
> From: ahorn at deorth.org
> To: rt-users at lists.fsck.com
> Subject: [rt-users] handling escalation.
>
>
> How do people handle auto escalation of tickets after a set period of
> time. Is there anything in RT with granularity for doing this ? I'm using
> 2.0.15.
>
> Cheers,
>
> Al
>