[rt-users] DB down, tickets go to the bit bucket

[Jesse Vincent]

FWIW, RT3 handles things rather differently and things should queue
properly until the message payload is recorded.


On Tue, Aug 12, 2003 at 10:46:54AM -0700, Ben Browning wrote:
> Hi all,
> 
> I am running RT2 with MySQL and Sendmail.
> 
> For a long time it has bothered me that when the DB goes down (nearly 
> never, but you never know) tickets get horked mightily. This happens 
> because the RT mail-ripper script can't access the DB, so it just drops the 
> payload.
> 
> Is there a workaround for this? As it stands I just monitor the DB closely 
> and when it goes down I bring down sendmail on the box, allowing mail to 
> queue at a backup MX.
> 
> Thanks!
> 
> ~Ben
> ---
>    Ben Browning <benb at theriver.com>
>       The River Internet Access Co.
>          WA Operations Manager
> 1-877-88-RIVER  http://www.theriver.com
> 
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> 

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