[rt-users] Generating a Report based on a Custom Field

[Scott Hebert]

Hi,

Management would like the ability to generate reports based on custom
fields.

Example:

A queue has a custom field can TicketType which can have the possible values
of Bug, Suggestion, Question ....

I need to create a report showing the distribution of these Ticket Types in
a Queue.

Has anyone attempted such a thing. If so, can you point in the right
direction?

Thanks,

SH

Scott Hebert
Group Leader - Engineering Support Group
Military Simulation and Training
CAE Inc.