[rt-users] Setting up Mail notes

[JChen at paymentone.com]

Yes I did.   Thanks for noticing.  I thought I already gave the user I've created the permission to do it.   After looking further, your right, I have not.

Jonathan Chen

-----Original Message-----
From: Rasmus Brøgger [mailto:Rasmus.Brogger at uni-c.dk] 
Sent: Friday, August 15, 2003 2:11 AM
To: JChen at paymentone.com
Cc: rt-users at lists.fsck.com; jaq at spacepants.org
Subject: Re: [rt-users] Setting up Mail notes

On Fri, Aug 15, 2003 at 01:05:35AM -0700, JChen at paymentone.com wrote:
> Thanks Jamie!
> 
> Your note on apache configuration worked.   Now I can access RT 3 via web and create tickets as root.   But when I created another user and tried to look for ticket #1, the web in a way crashes and in the apache logs it says that user does not have permission to read that ticket.  
> 
> Anyone know why?
> 
> Now that the web is up, should ssl be added?  I am only going have RT3 be used internally in my company (assuming I can convince them to use it).
> 
> Just few more configurations to go...
> 
> 1) Mail - anyone got notes on this? =)
> 2) Different queues
> 3) Adding security to the box and turn off telnet access to the box.
> 
>   I'm feeling euphoria right now because I'm getting closer to setting up RT3. =)
> 
> This support group is awesome!
> 
> Jonathan Chen
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Did you by any chance forget to give the user permission to, create
ticket, reply to ticket, comment on ticket.

You can give these permissions to everyone one a queue, or do it
globally.

/rhb