[rt-users] RT-Mailgate not in service?

[JChen at paymentone.com]

Hey guys,
 
I finally got sendmail to receive my email from outside.   Now trying to autocreate ticket, I get this response back....
-------
 
The original message was received at Fri, 15 Aug 2003 23:34:22 -0700 from [172.16.1.24] ----- The following addresses had permanent fatal errors ----- "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://172.16.1.222/" (reason: Service unavailable) (expanded from: ) ----- Transcript of session follows ----- smrsh: "rt-mailgate" not available for sendmail programs (stat failed) 554 5.0.0 Service unavailable
 
In my /etc/aliases file....I have
 
rt3:    "|/opt/rt3/bin/rt-mailgate  --queue general --action correspond --url http://172.16.1.222/"
rt3-comment:    "|/opt/rt3/bin/rt-mailgate  --queue general --action comment --url http://172.16.1.222/ <http://172.16.1.222/> "
 
 
Any ideas?  I've tried to go through archive and have not found an answer that is 100% similar to mine and tried the ones similar and it did not work.
 
 
Thanks for any help!
 
-Jonathan
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