[rt-users] Problems with Word Documents as Attachments

[Scott Hebert]

It seems that it is a problem with IE and having Word Attachments with a '#'
in the filename....

Go figure.

Thanks for your help Jesse. Much appreciated.

SH

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Tuesday, August 19, 2003 1:38 PM
To: Scott Hebert
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Problems with Word Documents as Attachments


If you save to disk, does it work correctly? It sounds like a different
application without access to your cookies is trying to load the
document.


On Tue, Aug 19, 2003 at 01:33:52PM -0400, Scott Hebert wrote:
> Hi,
> 
> I have some tickets which have Word Documents as attachments. With some
> tickets, if I click on the link to open the attachment in IE, Word opens
BUT
> with the RT login screen. I am logged into RT at the time.
> 
> If I use Netscape, all is fine.
> 
> The attachments are named "MST Core Product Support #115.doc".
> 
> I'm running RT 3.0.4.
> 
> Thanks,
> 
> SH
> 
> 
> 
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> 
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> 

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