[rt-users] Help for beginner

[ahorn at deorth.org]

On Mon, 25 Aug 2003, Mitchell Wright wrote:

>Date: Mon, 25 Aug 2003 12:24:54 -0400
>From: Mitchell Wright <wright at nimm.com>
>To: RT Mailing List <rt-users at lists.fsck.com>
>Subject: Re: [rt-users] Help for beginner
>
>"Using your head a bit, won't hurt."
>
>Why are so many of you so rude and ignorant? If it was such an incredible
>burden on your oh so clever brain to write the email then why bother?

I concur.

I have used my head to figure out RT. I am still ignorant of many of its
aspects. A lot of the underlying Mason stuff I don't understand. I am not
a database expert so the schema visualisation doesn't help me that much
either. I have'nt found an overall 'this is how RT works' type document

you know..

user clicks button to submit ticket.. the folowing code is executed etc...

Without that roadmap it becomes hellish to try and extent.

As a result, extending RT is difficult for me to come to grips with. I
think the general install documentation is pretty good, but some nice part
of the faq that talks about stuff like :

o Changing forms contents
o Adding new fields
o Changing look and feel
o Workflow definition


etc... would be nice. This mailing list is a great resource, but in the
last twice that I've sent a query to it, no-one has been able to (or had
the time to) answer my queries.

Hey.. free support though.. you take what you can get. If I really needed
an answer really quick I'd contract the authors for support at market
rates :)

Cheers,

Al


> >On 8/23/03 5:39 AM, "Ale¹
Su¹nik" <alesh at sportina.si> wrote: >
>> Robin,
>>
>> you have a README file in the base dir, which guides you how to install RT
>> on your system.
>>
>> Then you have a draft manual for RT located at
>> http://www.bestpractical.com/rt/docs.html .
>>
>> Then you have some/alot of useful information located at
>> http://fsck.com/rtfm .
>>
>> And when you really really get stuck you have the mailing lists =>
>> http://www.bestpractical.com/rt/lists.html .
>>
>> Using your head a bit, won't hurt.
>>
>> A.
>>
>> -----Original Message-----
>> From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
>> On Behalf Of Robin Bowes
>> Sent: Saturday, August 23, 2003 12:53 AM
>> To: rt-users at lists.fsck.com
>> Subject: [rt-users] Help for beginner
>>
>>
>> Hi,
>>
>> Can anyone point me at a step-b-ystep guide to first time set up of RT3 for
>> a newcomer to the package?
>>
>> I like to think I'm reasonably competent, but I'm struggling to get my head
>> round the various RT concepts (queues, scrips, how to handle mail, etc).
>>
>> What would be ideal for me would a tutorial that takes you through
>> first-time configuration and sets up a couple of queues and also shows how
>> to handle mail to "support at robinbowes.com".
>>
>> Does this sort of thing exist?
>>
>> Thanks,
>>
>> R.
>> ---
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>>
>> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>>
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
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>>
>> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>>
>
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>