[rt-users] Comment level custom fields functionality?

[Jim Rowan]

YES!  

I had a meeting with my users just the other day, this was exactly what
we decided we needed.  They already use the time_worked field to track
their time, but they need to allocate it at the transaction level to
various buckets ("onsite/offsite", "billable/nonbillable").

I had not yet looked at how I might implement such a beast -- but I have
an immediate need and will work with you to do it, if you like.

> -----Original Message-----
> From: Kris Boutilier [mailto:Kris.Boutilier at scrd.bc.ca] 
> Sent: Tuesday, December 02, 2003 2:47 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Comment level custom fields functionality?
> 
> 
> Does anyone wish to see or has anyone undertaken to add 
> custom fields functionality at the Comment/Reply level?
> 
> We are using RT3 in our IT department for basic job tracking. 
> It's working well, but we'd like to be able to tag comment 
> records with markers to be able to produce management summary 
> reports. Ie. we'd like to be able to mark comments with 
> things like 'travel', 'meeting', 'purchasing', 'research' etc.
> 
> 
> >From this, combined with the Time Worked per comment, we could derive
> general summaries from a 'work type' perspective rather than 
> just from the individual ticket perspective. The idea being 
> to answer questions such as, 'Is travel to/from one 
> particular site hogging a disproportionate amount of time?' 
> or 'Is it taking more time to buy things than actually 
> planning the purchases?' 
> 
> I'm not looking to turn RT into a full time and billing 
> system, just to be able to add extra marker dimensions to the 
> existing superstructure...
> 
> Any comments?
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