[rt-users] RT gets mail, but doesn't send

[Tremaine Lea]

Hi Michael,
 
    I'd recommend checking your /etc/hosts file, as the log below indicates
that postfix/smtpd is attemptng to verify the host 'localhost' and failing
to do so.  At a minimum you should have a top entry in the /etc/hosts file
that reads
127.0.0.1       localhost

on a line by itself.  You may also want to check the postfix config file
main.cf (usually in /etc/postfix/main.cf)
 
Hope that helps
 
Tremaine
 
 
-----Original Message-----
From: Michael Methe [mailto:mmethe at ci.keene.nh.us] 
Sent: Thursday, December 04, 2003 9:46 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT gets mail, but doesn't send


Hello All,
 
I am able to send help requests via email to RT and get the AutoResponse
from RT.  When I attempt to respond to the help request via the web
interface, it never gets there.  Here is an attempted reply session from my
/var/log/maillog:
 
Dec  4 11:41:14 rh9-group sendmail[3338]: hB4GfEeC003338: from=nobody,
size=864, class=-60, nrcpts=1,
msgid=<rt-3.0.5-21-139.15.9373875949777 at ci.keene.nh.us>,
relay=nobody at localhost
Dec  4 11:41:14 rh9-group postfix/smtpd[3330]: warning: 127.0.0.1: hostname
localhost verification failed: Host not found, try again
Dec  4 11:41:14 rh9-group postfix/smtpd[3330]: connect from
unknown[127.0.0.1]
Dec  4 11:41:14 rh9-group postfix/smtpd[3330]: 759FC70030:
client=unknown[127.0.0.1]
Dec  4 11:41:14 rh9-group postfix/cleanup[3331]: 759FC70030:
message-id=<rt-3.0.5-21-139.15.9373875949777 at ci.keene.nh.us>
Dec  4 11:41:14 rh9-group postfix/nqmgr[3201]: 759FC70030:
from=<nobody at rh9-group.servers.ci.keene.nh.us>, size=1336, nrcpt=1 (queue
active)
Dec  4 11:41:14 rh9-group sendmail[3338]: hB4GfEeC003338: to=root at localhost,
ctladdr=nobody (99/99), delay=00:00:00, xdelay=00:00:00, mailer=relay,
pri=138642, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (Ok: queued
as 759FC70030)
Dec  4 11:41:14 rh9-group postfix/local[3332]: 759FC70030:
to=<root at rh9-group.servers.ci.keene.nh.us>, relay=local, delay=0,
status=sent ("|/usr/bin/procmail -p /etc/postfix/procmail.conf")
Dec  4 11:41:14 rh9-group postfix/smtpd[3330]: disconnect from
unknown[127.0.0.1]
 
It appears as though RT is not sending the reply to right place?  Dunno...
 
Help!?
 
Thanks in advance
 
Michael Methe
Systems Administrator - City of Keene
3 Washington Street - Second Floor
Keene, NH 03431
603-357-9802
 
 
 
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