[rt-users] Accented characters problem

Alex alex at rnp.br
Fri Dec 5 13:04:04 EST 2003


Hi,

I've got following problem: when receiving email with accented 
characters in the Subject,
they're displayed ok in emails and web interface but in the body of the 
ticket, every
accented character is  displayed as garbage, even those created in the 
web interface.

I've the following config. in RT_SiteConfig.pm:

Set($EmailOutputEncoding , 'iso-8859-1'); 

(Already tried the same with 'ISO-8859-1' and 'utf-8' parameters).

Any suggestions where to look for the fix? Maybe a broken perl module?
I've sent a previous email concerning malformed utf-8 characters with log
entries from the Apache server.

TIA,
Alex

Environment: FreeBSD 4.9-stable:

apache+mod_ssl-1.3.29+2.8.16
expat-1.95.6_1
mod_perl-1.28
mysql-client-4.0.16
openssl-0.9.7c
p5-Apache-DBI-0.92
p5-Apache-Session-1.54_2
p5-Authen-SASL-2.06
p5-CGI.pm-3.00,1
p5-Cache-Cache-1.02
p5-Carp-Assert-0.17
p5-Class-Container-0.10
p5-Class-Data-Inheritable-0.02
p5-Class-Fields-0.201
p5-Class-ReturnValue-0.51
p5-DBD-mysql-2.9003
p5-DBI-1.38
p5-DBIx-SearchBuilder-0.94
p5-Devel-StackTrace-1.04
p5-Digest-MD5-2.30
p5-Digest-SHA1-2.06
p5-Error-0.15
p5-Exception-Class-1.16
p5-File-Temp-0.12_1
p5-Font-AFM-1.18
p5-FreezeThaw-0.43
p5-Getopt-Long-2.32
p5-HTML-Format-2.03
p5-HTML-Mason-1.23
p5-HTML-Parser-3.34
p5-HTML-Tagset-3.03
p5-HTML-Tree-3.17
p5-I18N-LangTags-0.29
p5-IO-Socket-SSL-0.92
p5-IO-stringy-2.108
p5-IPC-ShareLite-0.09
p5-Locale-Maketext-1.06
p5-Locale-Maketext-Fuzzy-0.02
p5-Locale-Maketext-Lexicon-0.32
p5-Log-Dispatch-2.03
p5-MIME-Base64-2.21
p5-MIME-Tools-5.411a_3,1
p5-MLDBM-2.01
p5-Mail-Tools-1.60
p5-Net-1.17,1
p5-Net-SSLeay-1.23
p5-Params-Validate-0.69
p5-PodParser-1.24
p5-Regexp-Common-2.113
p5-Storable-2.08
p5-Term-ReadKey-2.21
p5-Test-Harness-2.30
p5-Test-Inline-0.15
p5-Test-Simple-0.47_1
p5-Text-Autoformat-1.12
p5-Text-Quoted-1.3
p5-Text-Reform-1.11
p5-Text-Template-1.44
p5-Text-Wrapper-1.000
p5-Time-HiRes-1.51,1
p5-Time-modules-2003.0211
p5-URI-1.27
p5-WWW-Mechanize-0.61
p5-base-2.01
p5-libapreq-1.3
p5-libwww-5.75






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