[rt-users] How to include ticket # in ticket history

Dan L. Ostrom dostrom at umich.edu
Sun Dec 7 17:01:07 EST 2003


Phil,
         Sorry, I was unclear in the original post.

         It is displayed in the places you mention, however, not
in the History section.


At 08:01 AM 12/8/2003, Phil Homewood wrote:
>Dan L. Ostrom wrote:
> > For example, when displaying the initial screen for a queues' tickets, you
> > can
> > then click on a single ticket and it is displayed on the next browser
> > screen that
> > appears. The problem is that the ticket # is not displayed anywhere in 
> that
> > display.
>
>It's not displayed in any of the following places???
>
>* browser title bar
>* top of the screen where the ticket subject is shown
>* in the "Basics" box
>* in the left-hand tab menu
>
>It's present in all of those locations in a stock-standard RT3 install...
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>
>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm



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