[rt-users] problem with mail-gateway conf.

[stefano]

Hi Jorey,
I've tried to add a symlink in /etc/smrsh pointing to rt-mailgate and 
now the error I obtain is:

  ----- The following addresses had permanent fatal errors -----
"|/home/rt/rt-yogitech/bin/rt-mailgate --queue ITgroup --action correspond
    (reason: Service unavailable)
    (expanded from: <rt at localhost>)

   ----- Transcript of session follows -----
553 5.0.0 "|/home/rt/rt-yogitech/bin/rt-mailgate --queue ITgroup --action correspond... Unbalanced '"'
smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable

stefano



Jorey Bump wrote:

> stefano wrote:
>
>> I set the following alias in /etc/aliases:
>> rt:"|/home/rt/rt-yogitech/bin/rt-mailgate --queue ITgroup --action 
>> correspond
>>
>> but when I try to send an e-mail to rt account, after a lot I obtain 
>> a reply that says something like:
>>
>>   ----- The following addresses had permanent fatal errors -----
>> "|/home/rt/rt-yogitech/bin/rt-mailgate --queue ITgroup --action 
>> correspond
>>    (reason: Operating system error)
>>    (expanded from: <rt at localhost>)
>>
>> what's going wrong?
>
>
> What MTA do you use? If you use sendmail, you may need to put a 
> symlink to rt-mailgate in /etc/smrsh and use that instead. It's a 
> safety feature that some distributions compile into sendmail by 
> default. This will affect .forward files as well.
>
> I've been getting good results by using procmail instead of 
> /etc/aliases. Create a user to receive RT's mail, and use that user's 
> .procmailrc to filter the mail and sort it into the proper queue. It's 
> a lot more flexible and doesn't require root privileges. It also 
> allows you to do spam filtering on a per-queue basis (otherwise, your 
> abuse queue would always be strangely empty).
>
>
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