[rt-users] Last ditch attempt

[Autrijus Tang]

On Tue, Dec 09, 2003 at 08:57:41AM -0800, Niedens, Travis wrote:
> I believe that last part was your comment last time.  I still don't
> understand why you port it if all you are looking for is $$$$.

I ported it partly because I was a Win32 user, and I have other Win32
users that want to use RT to work with me.

However, they (and I) were satisfied with the WebUI, so I have no
personal incentives to make the mailgate work, except for, yes,
possibly monetary incentives.

> I am asking if others are able to run it.  If features do not work,
> you should document it before people install it.

That is valid -- the next versions of installer will now say

    (Please note: this version does not yet support incoming mails.)

before you install it.  Thanks, applied as @9250 here.

> Configuring a SMTP gateway obviously doesn't make it "just work" since
> I have tried that on several occasions and RT decides to not add in
> the from: information.

Did you also configure the "Reply-To" (aka SMTPFrom in the Edit/Global/
screen) parameter?  It is defaulted to "rt at localhost".  You may wish to
change it to something more sensible.

Alternatively, you can also use the registry editor to modify

    HKEY_LOCALMACHINE\Softwares\OurInternet\Request Tracker\SMTPFrom

Either way, you'd need to restart the Apache web server for it to take
effect.

I agree that the "SMTPFrom" config name may not be self-explanatory
enough.  Suggestions welcome.

> Just because I ask for help doesn't mean I don't know what I am doing

I'm sorry if I have given that impression.  It was not my intention.

> and I honestly don't appreciate you treating me as such on the list.

I apologize.  English is not my first (or second) language, and I am
deeply sorry if I offended you somehow.

Thanks,
/Autrijus/
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