[rt-users] latin <-> utf problem in rt-mailgate

[Jari Lehtonen]

On keskiviikko 10. joulukuu 2003 23:27 -0500 Jesse Vincent 
<jesse at bestpractical.com> wrote:

> If you can come up with anything plausible about how to make it happen
> "somewhat consistently" with 3.0.8, I'd love to hear about it.

Still with 3.0.8pre2, I can now reproduce the problem.

An email sent from iPlanet Messenger Express, bounced to Requst Tracker 
from  Pine 4.58 (on Solaris 8), breaks the latin1 characters every time. 
Bounced from Mulberry 3.1 on Mac OS X, the email is fine.

Relevant headers from the original email:

MIME-version: 1.0
X-Mailer: iPlanet Messenger Express 5.2 HotFix 1.13 (built Mar  7 2003)
Content-type: text/plain; charset=iso-8859-1
Content-language: fi
Content-transfer-encoding: quoted-printable
Content-disposition: inline
X-Accept-Language: fi

and from the bounced message:

MIME-version: 1.0
X-Mailer: iPlanet Messenger Express 5.2 HotFix 1.13 (built Mar  7 2003)
Content-type: text/plain; charset=iso-8859-1
Content-language: fi
Content-disposition: inline
X-Accept-Language: fi
...
ReSent-Message-ID: <Pine.GSO.4.58.0312111347200.25311 at alya>
Content-Transfer-Encoding: 8bit
X-MIME-Autoconverted: from quoted-printable to 8bit by oban.utu.fi id 
hBBBliLf050653

I'm going to bounce the same message to you, Jesse, first from Pine 4.58, 
then from Mulberry 3.1. Mail subject will be "mooze-dsl" in both emails.

Environment (RT server):

- OS: FreeBSD oban.utu.fi 5.1-RELEASE FreeBSD 5.1-RELEASE #0: Thu Jun  5 
02:55:42 GMT 2003 
root at wv1u.btc.adaptec.com:/usr/obj/usr/src/sys/GENERIC  i386
- Sendmail: 220 oban.utu.fi ESMTP Sendmail 8.12.9/8.12.9; Thu, 11 Dec 2003 
13:59:26 +0200 (EET)
- procmail: procmail v3.22 2001/09/10
- perl: perl5 (revision 5.0 version 8 subversion 1) compiled on this box 
from source taken straight from www.perl.org.
- apache: Apache/1.3.29 (Unix) mod_perl/1.29 mod_ssl/2.8.16 OpenSSL/0.9.7a
- postgresql: postgresql-7.3.4_1 compiled from the ports collection

-- 
        Jari Lehtonen
        Unix & Network services
        Computing Center
        University of Turku, Finland