[rt-users] rt with openldap

[Senoner Samuel]

I repeat, RT can't authenticate to an LDAP server directly.
RT uses the authentication of the web server, RT knows it has to use an
external authentication (you set in in Siteconfig), and the one who
authenticates to LDAP is apache, or whatever web server you are using,
after that RT catches REMOTE_USER from the web server and uses this
username.
You mentioned that RT needs to have a user entry on the data base, but
this has nothing to do how you authenticate to the RT system. In
addition every module of RT is configured in the standard configuration
that if a user that authenticate hasn't an account in the db the account
is created with minimal information automatically when you use external
authentication. 
I also use AD and LDAP, but I had to configure my apache to authenticate
throught LDAP to the AD, RT just knows it has to use external
authentication.

Sorry for so much caos, but with that I just wanted to say that if you
don't want to use the internal authentication of RT you have to use the
authentication of your web server. After that it is an issue of how to
configure apache or your web server.

Samuel