[rt-users] managing multiple queues

[Anthony Sorace]

The (one?) problem with having ticket IDs be per-queue is that tickets 
are stored by ID (and things like attachments reference them by such), 
and they can move between queues. It seems to me your suggestion would 
involve a fairly intensive find-and-replace when moving a ticket from 
one queue to another. This would be a *huge* issue for us (and I 
suspect others), as we're constantly moving tickets that people have 
dropped into the "General" queue into a more appropriate home.

Aside from that predicted performance issue, I find it convenient to be 
able to say "ticket 27" and have it be clear what I'm talking about. 
Keep in mind you can also reference tickets in other queues.

Anthony Sorace
CIBERNET Corp
Director of Information Technology