[rt-users] Creating tickets on behalf of others

[asterr]

By default, RT will process the Cc: field to add watchers for the ticket
(if you ask it to, in RT_Config.pm).  Turning Cc's into requestors should
be fairly easy if you dig into what RT already does.  However, if you also
want the standard RT behavior of making Cc's watchers of the ticket, you 
may run into problems.

On Fri, 12 Dec 2003, Fran Fabrizio wrote:

> 
> Yes, it's the automation I am after - I want RT to see there is a Cc:
> and that this is a new ticket, and make the Cc: a co-requestor.  Maybe I
> can script it someday.
> 
> -Fran
> 
> On Fri, 2003-12-12 at 15:15, Sebastian Flothow wrote:
> > Am Freitag, den 12. Dezember 2003, um 20:53, schrieb Fran Fabrizio:
> > > What would be really nice is that when a user calls or stops by with a
> > > problem, and I then email helpdesk to create a ticket, I could put them
> > > as the Cc: and have Helpdesk make them a requestor for the item.
> > 
> > Should be no problem - in the "People" section, just add a new 
> > requestor, and maybe delete the current one.
> > 
> > It may be possible to automate this with a script, though I can't help 
> > you there.
> > 
> > 
> > 
> > Sebastian
> > 
> > --
> > Sebastian Flothow
> > sebastian at flothow.de
> > 
> >  > Because it reverses the logical flow of conversation.
> > Why is top posting frowned upon?
> -- 
> 
> Fran Fabrizio
> Senior Systems Analyst
> Department of Computer and Information Sciences
> University of Alabama - Birmingham
> fran at cis.uab.edu
> (205) 934-0653
> 
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> 
>