[rt-users] Disabling commenting for a queue?

Graham Mainwaring gmainwaring at dynogen.com
Tue Dec 16 10:17:27 EST 2003


Suppose you had a queue that was politically sensitive and required full
transparency - i.e. there are to be no private comments by ticket
owners/watchers, and all discussion is to be mailed back to the
requestor. How would you do this?
 
My naive idea was to take away comment privileges for the queue.
However, if you have the "Modify Ticket" privilege then you can comment
on it, and if I take away "Modify Ticket" then you won't be able to do
otherwise useful things like report time worked or merge duplicate
tickets.
 
Any suggestions?
 
-Graham
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