[rt-users] canned responses

[Harald Wagener]

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Am 16.12.2003 um 16:59 schrieb George Barnett:

> Hi,
>
> Do anybody have any code to do canned standard responses in rt3?
>
> I've seen javascript floating around for RT2, but I lost the link.
>
> Any assistance appreciated,
>
> Thanks,
>
>

I guess You could use RTFM for this nowadays. It allows You to collect 
articles by topic, which You can include in a correspondence to an open 
ticket.

Regards,
     Harald Wagener
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