[rt-users] Default queue for new tickets

Susan Keaney smk at axiom-capital.com
Tue Dec 16 16:05:48 EST 2003


Does anyone know if/how this can be done?  I'd like to not allow everyone to see the list of queues.  Instead, I would like users to be able to create new tickets with the tickets going to a default queue (similar to tickets created via email).

Any thoughts?

Thanks,
Susan M. Keaney



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