[rt-users] Re: RT and Mail Servers on Two Different Machines

[Rick Rezinas]

do you know that it's going to the alias correctly?  Try forwarding the
email to a known good account rather than piping it.

rick

On Wed, 17 Dec 2003, Everett Littles wrote:

> It is getting the mail because I can check mail on that server and see 
> it.  It just for whatever reason, doesn't show up in the queue.
> 
> 
> 
> On Dec 17, 2003, at 7:52 AM, seph wrote:
> 
> >>I currently have an existing helpdesk address on my mail server
> >>helpdesk at test.domain.com .  I would like the mail from that address to
> >>mail its way into RT.  I've read the RT manual a million times and I
> >>am just missing something.  As I (wrongly) interpreted things, I set
> >>up my mail server to forward mail to my RT server at
> >>rt at rt.otherserver.domain.com.  Then I also put rt:
> >>"|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"
> >>in the aliases file on my RT server.
> >>Needless to say, it is not working.
> >
> >do you know that the rt server is even getting the email? Look in your
> >various MTA logs. You should either be able to find an error, or
> >determin that it's an MTA problem.
> >
> >seph
> 
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

--
Rick Rezinas  503-889-7091
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994