[rt-users] Re: Reply to address

[Dan Fiorito]

After a archive search I did see the DNS issue and sendmail but do not
feel this applies, I have an A and MX record configured in dns for this
machine, it only happens for certain users or domains (not sure).

Here are some doctored headers 

Managed-BY: RT 3.0.7_01 (http://www.bestpractical.com/rt/) 
Subject: [vSupport #379] Trouble Ticket: Anything in the subject 
MIME-Version: 1.0 
In-Reply-To: <rt-379 at vSupport> 
X-Mailer: Perl5 Mail::Internet v1.58 
Sender: apache <apache at machinename.domain.com> 
RT-Ticket: vSupport #379 
Message-Id: <rt-3.0.7_01-379-4715.6.22584084953232 at domain.com> 
Precedence: bulk 
Content-Type: text/plain; charset="utf-8" 
Reply-To: queue at machinename.domain.com 
To: user at somecompany.com 
X-RT-Loop-Prevention: vSupport 
From: "Queuename via vSupport" <queue at machinename.domain.com> 
X-RT-Original-Encoding: utf-8 
RT-Originator: user at somecompany.com


-----Original Message-----
From: seph [mailto:seph at directionless.org] 
Sent: Tuesday, December 30, 2003 12:36 PM
To: Dan Fiorito
Cc: rt-users at lists.fsck.com
Subject: [rt-users] Re: Reply to address


> Having a problem with a few non local LAN individuals replying to 
> tickets. For some reason the reply to address for some users is 
> rt at machinename instead of rt at domainname.

What reply-to address? Looking at the actual emails RT sends to these
not-local-LAN people, what are their headers? Is the From address
correct? Is there a Reply-To? A Sender?

seph
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