[rt-users] Organisations vs individual requestors

[Andrew Pollock]

On Mon, Feb 03, 2003 at 01:01:37PM +0100, Bruce Campbell wrote:

> > It's CreatorObj->Organization
> 
> Is it always? ;)
> 
> If you're using $this_ticket->CreatorObj->Organization , you get the
> Organization field of the person who created the ticket.  For tickets
> created via email, this should be the same person as the requestor.
> 
> However (and not knowing your workflow), tickets created by say, a
> helpdesk person based on a phone call, would inherit (by your method) the
> Organization field of the helpdesk person, not the actual requestor.

Poo. The workflow I'm envisaging would be tickets get created via email, 
or by a helpdesk operator manually entering one. How do I get around the 
creator issues with the latter?

Andrew