[rt-users] Email not going out

[Matt Simonsen]

On Mon, 2003-02-10 at 00:04, Phil Homewood wrote:
> Matt Simonsen wrote:
> > I am using Qmail-1.03, Apache 1.3.27, fastcgi, and RT-3.0.0 (the new
> > beta).
> > $rtdir/var/logs is empty. 
> 
> You probably want to tweak $LogToFile in RT_Config.pm.

Perfect, fixed this. Thanks.


> > When I create a new ticket no email goes out... 
> 
> Could this be another case of
> 
> http://www.fsck.com/rtfm/article.html?id=5#73

I don't think so. 

My scrips are:

On Create Notify Requestors and Ccs with template Correspondence new
On Create Notify AdminCcs with template Correspondence

After creating a ticket as user jennifer, with cc: matt at careercast.com
and admincc: admin at careercast.com no emails are received.

Here's var/log/rt.log- please point me in the correct direction if you
see what my problem is.

[Mon Feb 10 18:19:09 2003] [debug]: Guessed encoding: utf8
(/usr/local/rt-3.0.0b/lib/RT/I18N.pm:247)
[Mon Feb 10 18:19:09 2003] [debug]: now requiring
RT::Condition::AnyTransaction
 (/usr/local/rt-3.0.0b/lib/RT/ScripCondition_Overlay.pm:154)
[Mon Feb 10 18:19:09 2003] [debug]: now requiring RT::Action::Notify
 (/usr/local/rt-3.0.0b/lib/RT/ScripAction_Overlay.pm:145)
[Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x95bb12c):
To is jennifer at careercast.com
(/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:110)
[Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x95bb12c):
Cc is matt at careercast.com
(/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:111)
[Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x95bb12c):
Bcc is  (/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:112)
[Mon Feb 10 18:19:10 2003] [debug]: Does Content-Type: text/plain;
charset="utf-8" match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does Content-Disposition: inline
match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does Content-Transfer-Encoding:
binary match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does MIME-Version: 1.0 match
RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does X-Mailer: MIME-tools 5.411
(Entity 5.404) match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does Subject: test match
RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does CC: matt at careercast.com match
RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: now requiring
RT::Condition::AnyTransaction
 (/usr/local/rt-3.0.0b/lib/RT/ScripCondition_Overlay.pm:154)
[Mon Feb 10 18:19:10 2003] [debug]: now requiring RT::Action::Notify
 (/usr/local/rt-3.0.0b/lib/RT/ScripAction_Overlay.pm:145)
[Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x92f25bc):
To is  (/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:110)
[Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x92f25bc):
Cc is  (/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:111)
[Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x92f25bc):
Bcc is admin at careercast.com
(/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:112)
[Mon Feb 10 18:19:10 2003] [debug]: Does Content-Type: text/plain;
charset="utf-8" match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does Content-Disposition: inline
match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does Content-Transfer-Encoding:
binary match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does MIME-Version: 1.0 match
RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does X-Mailer: MIME-tools 5.411
(Entity 5.404) match RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does Subject: test match
RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [debug]: Does CC: matt at careercast.com match
RT-Squelch-Replies-To
 (/usr/local/rt-3.0.0b/lib/RT/Attachment_Overlay.pm:406)
[Mon Feb 10 18:19:10 2003] [info]: Ticket 13 created in queue 'General'
(/usr/local/rt-3.0.0b/lib/RT/Ticket_Overlay.pm:584)

Thanks
Matt