[rt-users] Users Are Too Polite

[Daniel Windura]

Hi Derek,

You can try to put "Reply-To: <some e-mail address>" in the Resolved 
template after the "Subject" line.
When the $USER reply the e-mail, it should e-mail to "<some e-mail 
address>" instead of the sender.

-- 

Best regards,

Daniel Windura




Derek J. Balling wrote:

> Here's my usual problem
>
> 1.) $USER opens $TICKET
> 2.) $ADMIN works on $TICKET
> 3.) $ADMIN resolves $TICKET
> 4.) rt sends resolution notice, et al, to $USER
> 5.) $USER replies "Thank you"
> 6.) rt re-opens ticket.
>
> Is there any way (per-queue preferably, the sysadmin queue is not 
> nearly so polite as the helpdesk queue *grin*) to disable "messaging a 
> closed ticket reopens it"?
>
> Thanks in advance,
> D
>
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