[rt-users] rt-2-1-69 - mailgate woes

[Odhiambo Washington]

* Geri F. <geri at the-men-zone.org> [20030217 16:44]: wrote:
> hi folks,
> 
> just installed the rt2-1-69 on my freebsd.
> via the web-interface everything is running well, except i try to use the 
> mailgate app !
> nor if i try to update my ticket via email, i get follow message in my 
> postfix log:
> 
> 
> <<<SNIP
> Feb 17 14:30:22 tw0f8sh postfix/local[32206]: AFA8EA79CF: 
> to=<noc-comment at xxx.xxx>,
> relay=local, delay=1, status=deferred (temporary failure.
> Command output: An Error Occurred =================  500 Internal Server 
> Error )
> >>>>
> 
> i also enabled the rt-logfile variable for debugging, but i don't get any 
> error-messages :-(
> (LogFile is set to debug)
> 
> i'm wondering how i can enable any useful kind of debugging ?
> (rt2 is running fine on the same host)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ That is one clue [3]


I have a few guesses to make. I have run rt2 and rt3 on FreeBSD. I do use Exim as MTA
so I amy be wrong about Postfix. BTW, how do run in address test mode for postfix? In
exim, I can do exim -bt addr at domain and it it will tell me something. When I add debug,
I get even more info.

1. Did you do newaliases after adding the entries for rt3 in your aliases file?

2. Try this:
   Create a sample mail file.
   
   
cat <<EOF

From: "Geri F." <geri at the-men-zone.org>
To: rt-users at lists.fsck.com
Date: Mon, 17 Feb 2003 14:42:17 +0100
Subject: [rt-users] rt-2-1-69 - mailgate woes
X-Mailer: QUALCOMM Windows Eudora Version 5.2.0.9
      
hi folks,
dadadada...blah..blah..blah..yuk..yuk..yuk..do-re-mi-fa-so-la-ti-doh

EOF

   cd /path/to/rt3/bin
   ./rt-mailgate --queue YOURQUEUENAME --action correspond --url http://YOUR_RT_URL/ < mailfile


What message does it give at that point???


3. How are you running the two RTs? My understanding is that it's not possible
   to run the two using modperl from one instance of apache. You have to either
   run then using fastcgi or using different instanced of apache (say, another
   apache listening on a port other than your standard port).

I hope that gives you a few clues.



        cheers
       - wash 
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