[rt-users] How to set the Queue Mailsender Realname

[Brook Schofield]

At 04:36 PM 26/02/2003 +0100, Panizzon Benoit wrote:
>Is is possible to alter the Queue Correspondence address Realname?
>
>Now it is:
>From: "queuename" <support at address.com>
>
>They would preffer something like:
>From: "Foobar Support" <support at address.com>

I changed:

#       my $friendly_name=$self->TicketObj->QueueObj->Name;
         my $friendly_name=$self->TicketObj->QueueObj->Description;

in /opt/rt2/lib/RT/Action/Autoreply.pm so that the queue Description was 
used rather than queue Name.

>When a supporter replies to a ticket the reply has the Address:
>
>"Supporterrealname via RT" <support at address.com>
>
>The same here, they would preffer:
>"Foobar Support" <support at address.com>

Search for:

$self->SetHeader('From', "\"$friendly_name via RT\" <$replyto>");

within /opt/rt2/lib/RT/Action/SendEmail.pm

-Brook

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