[rt-users] (rt2) Extending the database to include a list of custom external references.

[scott at xs4all.net]

Hi,

I'm looking to make a modification to our rt2 installation which will 
permit a list of common external url references, which would appear to 
require modifying the rt2.Tickets (possibly) and rt2.Links tables 
(likely); but before doing so I'd appreciate any thoughts/advice from 
others who may have already done this.

Perhaps the best analogy for what I want to do is to make a reference 
to a second RT installation with a list of ticket numbers which are 
expressed as links in the Relationships section of a Ticket's display 
that point to the second RT box.  Since the external reference is 
consistent, I only wish to store a INT which is the ticket number on 
the external system; but the ShowLinks Element can wrap the appropriate 
HTML around it...

I should point out that I don't actually want to talk to another RT 
installation but a seperate homebrew system; Jesse probably has some 
magic hooks already in place for RT <-> RT conversations.

It also appears that the %URI2HTTP hash in config.pm may be potentially 
useful.

If anyone has already done this, or something similar, it would be good 
to hear from them.

Thanks,

Scott