[rt-users] More trouble with rt-mailgate

[Mike Carroll]

I'm having trouble getting rt-mailgate to open a ticket in any queue except
for the general queue.

I'm running RT 2.0.15, mysql, and sendmail 8.11.6 on my RedHat 7.2 machine.
I have added Everyone to the pseudo group called support, and have the
following entry in my aliases file.

help-comment:   |/opt/rt2/bin/rt-mailgate --queue support --action comment
help: "|/opt/rt2/bin/rt-mailgate -queue support --action correspond"

I tried the help entry with and without quotes with the same results, the
ticket is always opened in the general queue.

Thanks in advance for any help or ideas!!

//.ike

Mike Carroll

System Administrator
Permeo Technologies Inc.

214-262-4620
mcarroll at permeo.com