[rt-users] automatically adding new email tickets to a specific queue based on sender email-address

Stefan Seiz talklists at index-s.de
Thu Jan 9 16:50:23 EST 2003


Hi,

is it somehow possible (using rt 2.11) to automatically assign tickets
incoming via email to a Specific Queue based on the requesters from-address?

What I want to achieve is, that any request from user at domain.dom is added to
queue "domain", but an request from me at home.dom is assigned to queue "home".

Thanks
Stefan
PS: plese CC me, I'm on Digest

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