[rt-users] notification of correspondence to person performing action --also, mail commands?

[Seth Cohn, EFN General Manager]

On Fri, 10 Jan 2003, Brian Jones wrote:

> > http://fsck.com/rtfm/article.html?id=5#73
> 
> Great.  I commented out these lines, but I'm not seeing any change.  
> Then I realized that '$creator' is only referenced in that file, so I 
> commented out the creation of '$creator', just above the lines you said 
> to comment out, where it starts out 'my $creator = 
> ...->EmailAddress()'.  Still no change that I can see.  I tested 
> creating a problem ticket via email, replying to a problem ticket via 
> email, replying via the web interface, then taking ownership of the 
> ticket and doing all of that while I owned the ticket (just in case).  
> I didn't receive any mail at all :-(   Did I forget to do something?
> 
> I'm still not seeing a change, but I'll have to check out the logs I 
> guess (when I find them... this is my first venture into RT's 
> structure, so excuse my ignorance.

You probably need to restart apache (or apache-ssl) because of
mod_perl.  You changed a perl code module, and it's not loading the new
version yet.

Seth