[rt-users] Emailing owner on assigning task for request tracker

[Phil Homewood]

Dion Gullotta wrote:
> Does anyone know of a Scrip that send's an email to the owner when they get
> assigned a ticket? Right now our users have to login to RT every 5 mins to
> check if they have any jobs. It would be easier if they got emailed when the
> ticket was assigned to them.
> 
> Does anyone know of a Scrip that does this? Even something that calls
> another Scrip so I can use the existing email function, for example "On
> assign owner do.." and then I can tell it to send an email.

OnOwnerChange NotifyOwner with template .....

http://www.fsck.com/pub/rt/contrib/2.0/OwnerChange/

-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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