[rt-users] (Netscape 4.x) replying to correspondence is blank

[Phil Homewood]

Mike Patterson wrote:
> We've noticed odd behavior when a client replies to messages sent by RT 
> using Netscape 4.7x/4.8x Windows/Solaris.  The message appears blank 
> rather than quoting the original message in the reply.

This could be related to the missing MIME-Version header bug.
Try the attached patch?

> How do I make the person who is CC'd on the orignal requestors email 
> get correspondence on the ticket (e.g. they automatically assume a 
> requestor/watcher status throughout the life of the ticket).  I'm sure 
> this has been asked before but no luck finding in RT/FM or searching 
> this list.

Look in config.pm for ParseNewMessageForTicketCcs. Note especially
the warning that accompanies it.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
-------------- next part --------------
Index: lib/RT/Action/SendEmail.pm
===================================================================
RCS file: /cvs/local/rt/lib/RT/Action/SendEmail.pm,v
retrieving revision 1.3
diff -u -r1.3 SendEmail.pm
--- lib/RT/Action/SendEmail.pm	29 Aug 2002 06:04:24 -0000	1.3
+++ lib/RT/Action/SendEmail.pm	23 Jan 2003 00:55:29 -0000
@@ -169,6 +169,8 @@
   
   $self->SetReturnAddress();
 
+  $self->SetGenericHeaders();
+
   $self->SetRTSpecialHeaders();
   
   return 1;
@@ -181,6 +183,21 @@
 
 # {{{ Deal with message headers (Set* subs, designed for  easy overriding)
 
+# {{{ sub SetGenericHeaders
+
+# This routine adds all the random headers that aren't otherwise
+# catered for, aren't ticket related, and aren't RT-specific.
+
+sub SetGenericHeaders {
+    my $self = shift;
+    
+    $self->SetHeader('MIME-Version', "1.0");
+    return();
+    
+}
+
+# }}}
+
 # {{{ sub SetRTSpecialHeaders
 
 # This routine adds all the random headers that RT wants in a mail message
@@ -205,7 +222,7 @@
     
 }
 
-
+# }}}
 
 # {{{ sub SetReferences
 
@@ -258,8 +275,6 @@
       unless $self->TemplateObj->MIMEObj->head->get('Message-ID');
 }
 
-
-# }}}
 
 # }}}