[rt-users] change/modify tickets

[Sergio Cesar]

As an admin of the system, how can I change the subject, sender and the
content of a ticket?

1- At times a ticket comes from a template form in a web server or such and
I would like to change the "requestor" email address so reply will go to the
correct requestor.
2- At times it would be nice to edit out the content of the original ticket
to remove offensive language, fix spelling error etc.
3- How do I set the start and due date automatically when the ticket is
created?

Thanks

Sergio