[rt-users] How does one resolve an issue by email

[Travis Zadikem]

We would like to be able to resolve an issue via email.  Does anyone
have a script for doing this?  There is only 2 of us using the system. 
Basically, we can respond to the requests and such right now, but it
does not actually put the issue into a resolve state until we login via
the web and change it.

thanks,
Travis
Weld RE5J School District
Systems Administrator

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