From jaq at spacepants.org Tue Jul 1 00:50:38 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Tue, 1 Jul 2003 14:50:38 +1000 Subject: [rt-users] HELP: RT3.0.3 system error In-Reply-To: <3F005AAC.7050300@infophil.com> References: <3F005AAC.7050300@infophil.com> Message-ID: <20030701045038.GF31647@spacepants.org> This one time, at band camp, alvn wrote: >panic: sv_setpvn called with negative strlen at >/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140. > >what does this mean? >thanks. Your version of Encode.pm is old (you're using Red Hat's perl package?). I fixed it by using CPAN to upgrade the Encode module. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From iqbala at qwestip.net Tue Jul 1 01:25:25 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 1 Jul 2003 01:25:25 -0400 (EDT) Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3 (solution) In-Reply-To: Message-ID: On Fri, 27 Jun 2003, Paul Wagland wrote: > And more importantly :-) (Given that this is the request that people are > saying is really slow) > > This is also from ab: > > old: > ---- > Document Path: /rt3/Ticket/Update.html?Action=Respond&id=1003 > Document Length: 9261 bytes > > Concurrency Level: 1 > Time taken for tests: 214.115 seconds > Complete requests: 20 > > Percentage of the requests served within a certain time (ms) > 50% 10529 > 66% 10687 > 75% 10822 > 80% 11066 > 90% 11943 > I am just curious about how did you generate an output like that > > new: > ---- > Document Path: /rt3/Ticket/Update.html?Action=Respond&id=1003 > Document Length: 9261 bytes > > Concurrency Level: 1 > Time taken for tests: 18.344 seconds > Complete requests: 20 > > Percentage of the requests served within a certain time (ms) > 50% 796 > 66% 827 > 75% 848 > 80% 891 > 90% 1018 -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From gamboa at infophil.com Tue Jul 1 03:00:36 2003 From: gamboa at infophil.com (alvn) Date: Tue, 01 Jul 2003 15:00:36 +0800 Subject: [rt-users] HELP: RT3.0.3 system error In-Reply-To: <20030701045038.GF31647@spacepants.org> References: <3F005AAC.7050300@infophil.com> <20030701045038.GF31647@spacepants.org> Message-ID: <3F013194.8020502@infophil.com> yes i'm using redhat's perl package. thanks jamie, its working! Jamie Wilkinson wrote: > This one time, at band camp, alvn wrote: > >>panic: sv_setpvn called with negative strlen at >>/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140. >> >>what does this mean? >>thanks. > > > Your version of Encode.pm is old (you're using Red Hat's perl package?). I > fixed it by using CPAN to upgrade the Encode module. > From pwagland at allshare.nl Tue Jul 1 03:45:46 2003 From: pwagland at allshare.nl (Paul Wagland) Date: Tue, 1 Jul 2003 09:45:46 +0200 Subject: [rt-users] performance problem - RT3.0.3 on Postgresql 7.3.3(solution) In-Reply-To: Message-ID: <0d3401c33fa4$c8a97100$80eda8c0@dhcp.allshare.nl> > -----Original Message----- > From: rt-users-admin at lists.fsck.com Behalf Of Asif Iqbal > I am just curious about how did you generate an output like that Since other people may also be interested.... Apache comes with a program called "ab", however it has the limitation that you cannot get it to login. So, using liveHTTPHeaders and Mozilla, I login, grab the session key and pass it to ab using the -C switch. The I just do the following (this is all from my linux box, but I am sure you could do the same under windows/other OS of choice): ab -C RT_SID=9ac14f4de509e51f7f33def5634fff8a \ http://rt/rt3/Ticket/Update.html?Action=Respond&id=1003 and bobs your uncle. The ouput that I sent to the list :-) Cheers, Paul From pdh at snapgear.com Tue Jul 1 04:58:47 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 1 Jul 2003 18:58:47 +1000 Subject: [rt-users] rt2-to-rt3-v1.13 import problem In-Reply-To: <3F0020F8.1010800@gmx.de> References: <3F0020F8.1010800@gmx.de> Message-ID: <20030701085847.GE580@luggage> Torsten Olschewski wrote: > [Mon Jun 30 13:13:59 2003] [crit]: Failed to create user : Must specify > 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) > [Mon Jun 30 13:13:59 2003] [error]: Could not load create a user with > the email address '' to add as a watcher for ticket 52 > (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) > .t-53 > [Mon Jun 30 13:14:05 2003] [crit]: Failed to create user : Must specify > 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) > [Mon Jun 30 13:14:05 2003] [error]: Could not load create a user with > the email address '' to add as a watcher for ticket 53 > (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) Two ticket watchers cannot be created. Check those tickets and make sure this is not going to cause you problems. It probably won't; have a look at the dumpfile and the original RT2 tickets if you're concerned. > Could not create scrip: On Transaction > Notify Owner with templateTransaktionsmeldung in queue0 > Could not create scrip: On Create Notify Requestors, Ccs and AdminCcs > with templateTransaktionsmeldung in queue0 > Could not create scrip: On Create Autoreply To Requestors with > templateEingangsbestaetigung in queue0 Custom templates are not imported. You should recreate them after checking that all the objects and methods therein are still valid, and then configure the above scrips for that queue. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jul 1 05:00:15 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 1 Jul 2003 19:00:15 +1000 Subject: [rt-users] Can a user send a request to RT if he is not defined in RT db? In-Reply-To: <005301c33f17$dc11af10$149154c0@morgana> References: <005301c33f17$dc11af10$149154c0@morgana> Message-ID: <20030701090015.GF580@luggage> Francesca - INFN wrote: > I want a user to send a request tpo RT Server via e-mail from his own > e-mail client even if he is not an RT user registered in the db. Is it > possible? Sure. Grant "Everyone" or "Unprivileged" the right to "Create Ticket" in whatever queue. > size="-2">panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line > 140.
Message-ID: Am Montag, den 30. Juni 2003, um 16:57, schrieb Francesca - INFN: > panic: sv_setpvn called with negative strlen at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140. This is a known bug, you need to apply a small patch to RT's Email.pm: --- Email.pm.orig Sat Jun 28 13:09:48 2003 +++ Email.pm Sat Jun 28 13:10:51 2003 @@ -196,8 +196,9 @@ # This data is tainted by some Very Broken mailers. # (Sometimes they send raw ISO 8859-1 data here. fear that. - $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ); - $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ); + require Encode; + $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username; + $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name; my ($Val, $Message) = $NewUser->Create(Name => ($Username || $Address), Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From lists at flothow.de Tue Jul 1 05:41:51 2003 From: lists at flothow.de (Sebastian Flothow) Date: Tue, 1 Jul 2003 11:41:51 +0200 Subject: [rt-users] Notifying OnQueueChange (rt2) Message-ID: <3E003746-ABA8-11D7-94C0-000393B2BB20@flothow.de> I want to notify my queue watchers when a ticket is moved to another queue, so I installed the OnQueueChange ScripCondition from contrib and created a global scrip: OnQueueChange NotifyAdminCcsAsComment with template Transaction It works fine, but of course, only the AdminCcs of the new queue get notified as the scrip runs after the change. Is there any way to notify the AdminCcs of the old queue as well? Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From nick at bcn-it.co.uk Tue Jul 1 06:49:12 2003 From: nick at bcn-it.co.uk (Nick Barnes) Date: Tue, 1 Jul 2003 11:49:12 +0100 Subject: [rt-users] RT3.0.3 - Ticket search - System Error Message-ID: <20030701104857.1AA0E111A9@pallas.eruditorum.org> Hi, I've been having fun with the Ticket search screen and have found more and more occurrances of errors. 1 - Doing a search for all tickets (by showing where priority<1000) says "Found 10 tickets" at the top, but only lists seven. 2 - Doing a ticket search with multiple criteria which results in no matches found generates a "System Error" as below (which was caused with queue=general, status!=rejected, status!=resolved): Don't get me wrong, I'm not moaning. From what I've seen, RT is probably the best thing since sliced bread and I'm very happy with what's there - it's just a few niggles I have at the moment. The system is: RT 3.0.3, Apache 2.0.40, mod_perl2 & Sendmail on RedHat 9 Many thanks, Nick Barnes. System error error: Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282. Stack: [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282] [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/logcroak.al):66 ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):283 ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270 /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050 raw error Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282. Stack: [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282] [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191 Carp::croak('Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/logcroak.al) line 66 Storable::logcroak('Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 283 Storable::_freeze('CODE(0x93d7f9c)', 'HASH(0x93c22dc)') called at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al) line 270 Storable::nfreeze('HASH(0x93c22dc)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 Apache::Session::Serialize::Storable::serialize('Apache::Session::MySQL= HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 507 Apache::Session::save('Apache::Session::MySQL=HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 462 Apache::Session::DESTROY('Apache::Session::MySQL=HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 eval {...}('Apache::Session::MySQL=HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark', 'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD %248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241 %7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark', 'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD %248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241 %7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark', 'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD %248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241 %7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9 6207cc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x96207cc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH andler=HASH(0x96207cc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H ASH(0x85379a4)', 'Apache::RequestRec=SCALAR(0x85366b4)') called at /opt/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line 0 eval {...}('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line 0 OK The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, root at localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. ------------------------------------------------------------------------ -------- Apache/2.0.40 Server at ********* Port 80 From jaq at spacepants.org Tue Jul 1 06:52:56 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Tue, 1 Jul 2003 20:52:56 +1000 Subject: [rt-users] RT3.0.3 - Ticket search - System Error In-Reply-To: <20030701104857.1AA0E111A9@pallas.eruditorum.org> References: <20030701104857.1AA0E111A9@pallas.eruditorum.org> Message-ID: <20030701105256.GA2059@spacepants.org> This one time, at band camp, Nick Barnes wrote: >System error > >error: Assertion flags == 0 failed: file "Storable.xs", line 2336 at >../../lib/Storable.pm (autosplit into >../../lib/auto/Storable/_freeze.al) line 282. I'm seeing this after a restart of apache, but reload the page and it's gone. Seems like it's just having problems with sessions when RT is restarted but the user is still logged in. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jasond at wantec.com Tue Jul 1 06:54:09 2003 From: jasond at wantec.com (Jason Diegmueller) Date: Tue, 1 Jul 2003 05:54:09 -0500 Subject: [rt-users] RT3.0.3 - Ticket search - System Error Message-ID: <062CF66A329A1A49BFCEC5B9FFEF7CBA533080@unity.corp.wantec.com> Nick-- I'm new to RT, so don't take my comments as the "final word", but my experience is that RT counts all tickets found, even deleted tickets, in the ticket count. But it only DISPLAYS the non-deleted tickets. Have you deleted some tickets? It's my understanding they never actually get purged from the database (the archives hold some talk about ways to actually do so) but rather sit in a deleted state. -j -----Original Message----- From: Nick Barnes [mailto:nick at bcn-it.co.uk] Sent: Tuesday, July 01, 2003 5:49 AM To: rt-users at lists.fsck.com Subject: [rt-users] RT3.0.3 - Ticket search - System Error Hi, I've been having fun with the Ticket search screen and have found more and more occurrances of errors. 1 - Doing a search for all tickets (by showing where priority<1000) says "Found 10 tickets" at the top, but only lists seven. 2 - Doing a ticket search with multiple criteria which results in no matches found generates a "System Error" as below (which was caused with queue=general, status!=rejected, status!=resolved): Don't get me wrong, I'm not moaning. From what I've seen, RT is probably the best thing since sliced bread and I'm very happy with what's there - it's just a few niggles I have at the moment. The system is: RT 3.0.3, Apache 2.0.40, mod_perl2 & Sendmail on RedHat 9 Many thanks, Nick Barnes. System error error: Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282. Stack: [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282] [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/logcroak.al):66 ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):283 ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270 /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050 raw error Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282. Stack: [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282] [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191 Carp::croak('Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/logcroak.al) line 66 Storable::logcroak('Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 283 Storable::_freeze('CODE(0x93d7f9c)', 'HASH(0x93c22dc)') called at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/nfreeze.al) line 270 Storable::nfreeze('HASH(0x93c22dc)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 Apache::Session::Serialize::Storable::serialize('Apache::Session::MySQL= HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 507 Apache::Session::save('Apache::Session::MySQL=HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 462 Apache::Session::DESTROY('Apache::Session::MySQL=HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 eval {...}('Apache::Session::MySQL=HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark', 'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD %248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241 %7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark', 'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD %248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241 %7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark', 'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD %248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241 %7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9 6207cc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x96207cc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH andler=HASH(0x96207cc)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H ASH(0x85379a4)', 'Apache::RequestRec=SCALAR(0x85366b4)') called at /opt/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line 0 eval {...}('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line 0 OK The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, root at localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. ------------------------------------------------------------------------ -------- Apache/2.0.40 Server at ********* Port 80 _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From nick at bcn-it.co.uk Tue Jul 1 07:14:16 2003 From: nick at bcn-it.co.uk (Nick Barnes) Date: Tue, 1 Jul 2003 12:14:16 +0100 Subject: [rt-users] How do I add a password to a Non-Privileged user? In-Reply-To: <20030630155733.GD12138@fsck.com> Message-ID: <20030701111356.D20A711164@pallas.eruditorum.org> From: Jesse Vincent [mailto:jesse at bestpractical.com] > Can you turn on database query logging and capture the > queries that the > database performs after you click the "search" button for a > search that > includes disabled users? That's the thing that's most likely to help > track down the issue you're seeing. OK. The following search was as follows: Find people whose: 'USER ID' 'CONTAINS' '' and "Include disabled users in search." is ticked. ---------------8<--------------- 2 Query SELECT * FROM GroupMembers WHERE GroupId = '4' AND MemberId = '12' 2 Query SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName = 'AdminUsers') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = '12' AND ( ACL.ObjectType = 'RT::System' OR (ACL.ObjectType = 'RT::System' AND ACL.ObjectId = '1')) AND ( ( ACL.PrincipalId = Principals.id AND ACL.PrincipalType = 'Group' AND (Groups.Domain = 'SystemInternal' OR Groups.Domain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = 'Personal')) OR ( ((Groups.Domain = 'RT::System-Role' AND Groups.Instance = '1') ) AND Groups.Type = ACL.PrincipalType AND Groups.Id = Principals.id AND Principals.PrincipalType = 'Group') ) LIMIT 1 2 Query SELECT count(DISTINCT main.id) FROM Users main, Principals Principals_1, CachedGroupMembers CachedGroupMembers_2 WHERE ((CachedGroupMembers_2.GroupId = '4')) AND ((Principals_1.PrincipalType = 'User')) AND main.id = Principals_1.id AND Principals_1.id = CachedGroupMembers_2.MemberId 2 Query SELECT DISTINCT main.* FROM Users main, Principals Principals_1, CachedGroupMembers CachedGroupMembers_2 WHERE ((CachedGroupMembers_2.GroupId = '4')) AND ((Principals_1.Disabled = '0')) AND ((Principals_1.PrincipalType = 'User')) AND main.id = Principals_1.id AND Principals_1.id = CachedGroupMembers_2.MemberId ORDER BY main.Name ASC 2 Query SELECT RELEASE_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6') 3 Query SELECT * FROM Users WHERE Name = 'RT_System' 3 Query SELECT * FROM Users WHERE Name = 'Nobody' 3 Query SELECT GET_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6', 3600) 3 Query SELECT a_session FROM sessions WHERE id = '5fd5448a46f2a93ac787f13b87292bb6' 3 Query SELECT RELEASE_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6') ---------------8<--------------- And the following log is for the query: Find people whose: 'EMAIL' 'CONTAINS' 'b' and "Include disabled users in search." is ticked. (I know there should be some in there!) ---------------8<--------------- 5 Query SELECT * FROM Users WHERE Name = 'RT_System' 5 Query SELECT * FROM Users WHERE Name = 'Nobody' 5 Query SELECT GET_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6', 3600) 5 Query SELECT a_session FROM sessions WHERE id = '5fd5448a46f2a93ac787f13b87292bb6' 5 Query SELECT * FROM Groups WHERE Type = 'Privileged' AND Instance = '' AND Domain = 'SystemInternal' AND Name = '' 5 Query SELECT * FROM GroupMembers WHERE GroupId = '4' AND MemberId = '12' 5 Query SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName = 'AdminUsers') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = '12' AND ( ACL.ObjectType = 'RT::System' OR (ACL.ObjectType = 'RT::System' AND ACL.ObjectId = '1')) AND ( ( ACL.PrincipalId = Principals.id AND ACL.PrincipalType = 'Group' AND (Groups.Domain = 'SystemInternal' OR Groups.Domain = 'UserDefined' OR Groups.Domain = 'ACLEquivalence' OR Groups.Domain = 'Personal')) OR ( ((Groups.Domain = 'RT::System-Role' AND Groups.Instance = '1') ) AND Groups.Type = ACL.PrincipalType AND Groups.Id = Principals.id AND Principals.PrincipalType = 'Group') ) LIMIT 1 5 Query SELECT count(DISTINCT main.id) FROM Users main, Principals Principals_1, CachedGroupMembers CachedGroupMembers_2 WHERE ((CachedGroupMembers_2.GroupId = '4')) AND ((Principals_1.PrincipalType = 'User')) AND main.id = Principals_1.id AND Principals_1.id = CachedGroupMembers_2.MemberId 5 Query SELECT DISTINCT main.* FROM Users main, Principals Principals_1, CachedGroupMembers CachedGroupMembers_2 WHERE ((CachedGroupMembers_2.GroupId = '4')) AND ((Principals_1.Disabled = '0')) AND ((Principals_1.PrincipalType = 'User')) AND main.id = Principals_1.id AND Principals_1.id = CachedGroupMembers_2.MemberId ORDER BY main.Name ASC 5 Query SELECT RELEASE_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6') 8 Connect rt_user at localhost on rt3 8 Query SELECT * FROM Users WHERE Name = 'RT_System' 8 Query SELECT * FROM Users WHERE Name = 'Nobody' 8 Query SELECT GET_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6', 3600) 8 Query SELECT a_session FROM sessions WHERE id = '5fd5448a46f2a93ac787f13b87292bb6' 8 Query SELECT RELEASE_LOCK('Apache-Session-5fd5448a46f2a93ac787f13b87292bb6') ---------------8<--------------- I'm not even going to begin to speculate on what's going wrong!! Cheers, Nick. From nick at bcn-it.co.uk Tue Jul 1 07:32:35 2003 From: nick at bcn-it.co.uk (Nick Barnes) Date: Tue, 1 Jul 2003 12:32:35 +0100 Subject: [rt-users] RT3.0.3 - Ticket search - System Error In-Reply-To: <062CF66A329A1A49BFCEC5B9FFEF7CBA533080@unity.corp.wantec.com> Message-ID: <20030701113209.E130F11135@pallas.eruditorum.org> Jason Diegmueller > I'm new to RT, so don't take my comments as the "final > word", but my experience is that RT counts all tickets > found, even deleted tickets, in the ticket count. But > it only DISPLAYS the non-deleted tickets. Hmmmm. OK, I deleted a ticket to test what's happening and it now says "Found 9 tickets" and displays six! If I change the criteria to "queue=complaints, queue=general" (the only two queues I've got), it then says "Found 10 tickets" and still only displays six. Doing a search for "status=deleted" says "Found 4 tickets" and lists none. Either I'm seriously misunderstanding what it's meant to do (which I'm quite prepared to accept), or something kooky's going on! Cheers, Nick. From jthompson at blackdot.com Tue Jul 1 09:50:53 2003 From: jthompson at blackdot.com (Jeff Thompson) Date: Tue, 1 Jul 2003 08:50:53 -0500 Subject: [rt-users] No Link to RTFM within RT3 In-Reply-To: <20030701013344.GW12138@fsck.com> Message-ID: <000001c33fd7$cd5abbe0$5e520a0a@bdcl.com> Hi Jesse - Yes, it looks like the HTML components were also installed... (See Output of ls below) Thanks, Jeff [root at rt RTFM]# pwd /opt/rt3/share/html/RTFM [root at rt RTFM]# ls -a * index.html Admin: . .. Classes CustomFields Elements index.html Article: . Create.html Display.html Elements ExtractIntoClass.html index.html Search.html .. Delete.html Edit.html ExtractFromTicket.html History.html PreCreate.html Elements: . CreateArticle GotoArticle ListArticles QuickSearch SelectCustomFieldType UpdatedArticles .. Error Header NewestArticles SelectClass Tabs -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Monday, June 30, 2003 8:34 PM To: Jeff Thompson Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] No Link to RTFM within RT3 On Mon, Jun 30, 2003 at 04:09:56PM -0500, Jeff Thompson wrote: > Hello - > > I have a working installation of RT 3-0-2, Redhat 8.0, mysql, Apache > 2.0.40... > > When I followed the instructions to install RTFM 2.0, everything seemed > to go fine. But after restart httpd and logging back into RT3, there is > no link for RTFM anywhere within the web interface. When I do a listing > of /var/lib/mysql/rt3/ I do see newly created databases for FM Did the html components for RTFM get installed? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From gamboa at infophil.com Tue Jul 1 10:21:46 2003 From: gamboa at infophil.com (alvn) Date: Tue, 01 Jul 2003 22:21:46 +0800 Subject: [rt-users] HELP: RT3.0.3 system error In-Reply-To: <3F013194.8020502@infophil.com> References: <3F005AAC.7050300@infophil.com> <20030701045038.GF31647@spacepants.org> <3F013194.8020502@infophil.com> Message-ID: <3F0198FA.1030207@infophil.com> unfortunately, when i import dumpfile to rt3, it returned this error: Wide character in subroutine entry at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 164 another bug? alvn wrote: > yes i'm using redhat's perl package. thanks jamie, its working! > > > Jamie Wilkinson wrote: > >> This one time, at band camp, alvn wrote: >> >>> panic: sv_setpvn called with negative strlen at >>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140. >>> >>> what does this mean? >>> thanks. >> >> >> >> Your version of Encode.pm is old (you're using Red Hat's perl >> package?). I >> fixed it by using CPAN to upgrade the Encode module. >> > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From autrijus at autrijus.org Tue Jul 1 11:41:56 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Tue, 1 Jul 2003 23:41:56 +0800 Subject: [rt-users] Locale-Maketext-Lexicon fails "make test" In-Reply-To: <003e01c33f40$9dfdab10$7a20000a@class.ms.scoe.org> References: <003e01c33f40$9dfdab10$7a20000a@class.ms.scoe.org> Message-ID: <20030701154156.GB2079@not.autrijus.org> On Mon, Jun 30, 2003 at 12:48:45PM -0700, Joe McCarty wrote: > Locale-Maketext-Lexicon, however, fails two tests in t/1-basic.t. #19, > Gettest - MO File, and #30, Multiple lexicons, fail. Can you please run the test manually: perl -Mblib t/1-basic.t in L::M::L's directory and send me its output? Also, a dump of your "perl -V" would be appreciated. > Should these tests preclude running "test install" anyway? Not really, since when tests fail it possibly means RT may fail on your system in an unpredictable way. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From jthompson at blackdot.com Tue Jul 1 11:42:26 2003 From: jthompson at blackdot.com (Jeff Thompson) Date: Tue, 1 Jul 2003 10:42:26 -0500 Subject: [rt-users] No Link to RTFM within RT3 Message-ID: <003c01c33fe7$625f8bd0$5e520a0a@bdcl.com> Hi Jesse - Yes, it looks like the HTML components were also installed... (See Output of ls below) Thanks, Jeff [root at rt RTFM]# pwd /opt/rt3/share/html/RTFM [root at rt RTFM]# ls -a * index.html Admin: . .. Classes CustomFields Elements index.html Article: . Create.html Display.html Elements ExtractIntoClass.html index.html Search.html .. Delete.html Edit.html ExtractFromTicket.html History.html PreCreate.html Elements: . CreateArticle GotoArticle ListArticles QuickSearch SelectCustomFieldType UpdatedArticles .. Error Header NewestArticles SelectClass Tabs -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Monday, June 30, 2003 8:34 PM To: Jeff Thompson Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] No Link to RTFM within RT3 On Mon, Jun 30, 2003 at 04:09:56PM -0500, Jeff Thompson wrote: > Hello - > > I have a working installation of RT 3-0-2, Redhat 8.0, mysql, Apache > 2.0.40... > > When I followed the instructions to install RTFM 2.0, everything seemed > to go fine. But after restart httpd and logging back into RT3, there is > no link for RTFM anywhere within the web interface. When I do a listing > of /var/lib/mysql/rt3/ I do see newly created databases for FM Did the html components for RTFM get installed? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Tue Jul 1 11:46:45 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 1 Jul 2003 11:46:45 -0400 Subject: [rt-users] RT3.0.3 - Ticket search - System Error In-Reply-To: <20030701104857.1AA0E111A9@pallas.eruditorum.org> References: <20030701104857.1AA0E111A9@pallas.eruditorum.org> Message-ID: <20030701154645.GF12138@fsck.com> On Tue, Jul 01, 2003 at 11:49:12AM +0100, Nick Barnes wrote: > > Hi, > > I've been having fun with the Ticket search screen and have found more > and more occurrances of errors. > > 1 - Doing a search for all tickets (by showing where priority<1000) says > "Found 10 tickets" at the top, but only lists seven. The "count" is a quick count performed directly by the database. It doesn't take RT's access control into account. The tickets you you see are those you have access to see. Changing this would be a really big performance hit. Changing the wording might be good though. "Found about 10 tickets"? > > 2 - Doing a ticket search with multiple criteria which results in no > matches found generates a "System Error" as below (which was caused with > queue=general, status!=rejected, status!=resolved): I think that's actually a bug in the version of Storable.pm that RedHat ships with 9.0. > Don't get me wrong, I'm not moaning. From what I've seen, RT is probably > the best thing since sliced bread and I'm very happy with what's there - > it's just a few niggles I have at the moment. > > The system is: RT 3.0.3, Apache 2.0.40, mod_perl2 & Sendmail on RedHat 9 > > Many thanks, > > Nick Barnes. > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From ewatson at pointserve.com Tue Jul 1 12:04:22 2003 From: ewatson at pointserve.com (Watson, Erik) Date: Tue, 1 Jul 2003 11:04:22 -0500 Subject: [rt-users] MySql slowness Message-ID: <027BE0C524EB8644AA294D0802B83DD19934@ptscorp-exc01.pointserve.com> Hey All, I just upgraded to the new and exiting RT 3-0-3 and it looks great. All is working well so far, but when I display a ticket and click reply or resolve, it takes 101 seconds for it to show up. Everything else seems to be just fine on speed. During this time MySql has pegged out the cpu. The specs on the box are a Dell w/Pentium 450 and 384 megs of ram. mysql Ver 12.18 Distrib 4.0.11a-gamma, for mandrake-linux-gnu (i586) Apache-AdvancedExtranetServer/1.3.27 (Mandrake Linux/5mdk) Hmmm, well I hope this is all that you will need to help me. Thanks in advance for any help. Erik Watson -------------- next part -------------- An HTML attachment was scrubbed... URL: From nick at bcn-it.co.uk Tue Jul 1 12:13:06 2003 From: nick at bcn-it.co.uk (Nick Barnes) Date: Tue, 1 Jul 2003 17:13:06 +0100 Subject: [rt-users] RT3.0.3 - Ticket search - System Error In-Reply-To: <20030701154645.GF12138@fsck.com> Message-ID: <20030701161225.B138811226@pallas.eruditorum.org> Jesse Vincent: > The "count" is a quick count performed directly by the database. It > doesn't take RT's access control into account. The tickets you you see > are those you have access to see. Changing this would be a really big > performance hit. Changing the wording might be good though. > "Found about 10 tickets"? Ah. I think I prefer 'approximately' or 'approx.'. But logged in as the user 'root' (who has all privs. under the sun) should enable me to see all the tickets, shouldn't it? >> 2 - Doing a ticket search with multiple criteria which results in no >> matches found generates a "System Error" as below (which >> was caused with queue=general, status!=rejected, status!=resolved): > I think that's actually a bug in the version of Storable.pm > that RedHat ships with 9.0. Hmmm. Installed Storable-2.07, restarted everything and I'm still seeing the same problem. Is there anything else I need to update as well? Cheers, Nick. From jesse at bestpractical.com Tue Jul 1 12:20:02 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 1 Jul 2003 12:20:02 -0400 Subject: [rt-users] RT3.0.3 - Ticket search - System Error In-Reply-To: <20030701161225.B138811226@pallas.eruditorum.org> References: <20030701154645.GF12138@fsck.com> <20030701161225.B138811226@pallas.eruditorum.org> Message-ID: <20030701162002.GG12138@fsck.com> On Tue, Jul 01, 2003 at 05:13:06PM +0100, Nick Barnes wrote: > Jesse Vincent: > > The "count" is a quick count performed directly by the database. It > > doesn't take RT's access control into account. The tickets you you see > > are those you have access to see. Changing this would be a really big > > performance hit. Changing the wording might be good though. > > "Found about 10 tickets"? > > Ah. > > I think I prefer 'approximately' or 'approx.'. *nod* > > But logged in as the user 'root' (who has all privs. under the sun) > should enable me to see all the tickets, shouldn't it? To see what's going on behind the scenes, turn on mysql's query logging and execute the SELECT main.* from Tickets... query and see what results its leaving out. > >> 2 - Doing a ticket search with multiple criteria which results in no > >> matches found generates a "System Error" as below (which > >> was caused with queue=general, status!=rejected, status!=resolved): > > I think that's actually a bug in the version of Storable.pm > > that RedHat ships with 9.0. > > Hmmm. Installed Storable-2.07, restarted everything and I'm still seeing > the same problem. Is there anything else I need to update as well? Dunno. But I've only heard of the problem on redhat 9. > > Cheers, > > Nick. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From secabeen at pobox.com Tue Jul 1 12:23:19 2003 From: secabeen at pobox.com (Ted Cabeen) Date: Tue, 01 Jul 2003 09:23:19 -0700 Subject: [rt-users] RTFM and Postgres 7.3 problems. Message-ID: <87vfumcj2g.fsf@gray.impulse.net> I get the following error whenever I try to add a class to my RTFM RC1 installation. Is RTFM compatible with Postgresql 7.3? Internal Error: Couldn't execute the query 'INSERT INTO FM_Classes (LastUpdatedBy, SortOrder, Created, Name, Description, Creator, LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?)'ERROR: pg_atoi: zero-length string -- Ted Cabeen http://www.pobox.com/~secabeen ted at impulse.net Check Website or Keyserver for PGP/GPG Key BA0349D2 secabeen at pobox.com "I have taken all knowledge to be my province." -F. Bacon secabeen at cabeen.org "Human kind cannot bear very much reality."-T.S.Eliot cabeen at netcom.com From jesse at bestpractical.com Tue Jul 1 12:26:44 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 1 Jul 2003 12:26:44 -0400 Subject: [rt-users] RTFM and Postgres 7.3 problems. In-Reply-To: <87vfumcj2g.fsf@gray.impulse.net> References: <87vfumcj2g.fsf@gray.impulse.net> Message-ID: <20030701162644.GH12138@fsck.com> On Tue, Jul 01, 2003 at 09:23:19AM -0700, Ted Cabeen wrote: > I get the following error whenever I try to add a class to my RTFM RC1 > installation. Is RTFM compatible with Postgresql 7.3? RTFM 2.0RC1 was not compatible with postgres. RC2 should be _much_ better, but requires RT 3.0.4, so it'll be just a bit before it's avaialable. > > Internal Error: Couldn't execute the query 'INSERT INTO FM_Classes > (LastUpdatedBy, SortOrder, Created, Name, Description, Creator, > LastUpdated) VALUES (?, ?, ?, ?, ?, ?, ?)'ERROR: pg_atoi: zero-length > string > > -- > Ted Cabeen http://www.pobox.com/~secabeen ted at impulse.net > Check Website or Keyserver for PGP/GPG Key BA0349D2 secabeen at pobox.com > "I have taken all knowledge to be my province." -F. Bacon secabeen at cabeen.org > "Human kind cannot bear very much reality."-T.S.Eliot cabeen at netcom.com > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From daryl at introspect.net Tue Jul 1 12:38:00 2003 From: daryl at introspect.net (Daryl G. Jurbala) Date: Tue, 1 Jul 2003 12:38:00 -0400 Subject: [rt-users] Modify the deafult home page? Message-ID: <902713D75A418B4B8422C9F861D7E2715FD6@exchange01.ad.introspect.net> Is there a way to modify the default home page for provilidged user to show more ticket search results? Specifically, I'd like to see a list of "stalled" tickets that I own so I can remember to give the requestors of these tickets a poke every once in a while. Thanks in advance, Daryl From malyl at col.cz Tue Jul 1 12:44:33 2003 From: malyl at col.cz (Lukas Maly) Date: Tue, 1 Jul 2003 18:44:33 +0200 (CEST) Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! Message-ID: <20030701184356.D19824@k2.vol.cz> Hi I have problem with migrate data. I use rt-2.0.15, for migrate data from MySQL to dumpfile, i use Vincents scripts on this URL. http://fsck.com/pub/rt/devel/rt2-to-rt3-v1.13.tar.gz When run it: ./rt-2.0-to-dumpfile /usr/local/share/dump/ Script generate big CPU load 95-100%, This is normal, im read in README :-). Ending with system message "Out of memory!" ? My database is maybe big. 1.8G /var/db/mysql/rt2/ > 102518 Tickets On a web machine I have 1Gb RAM. My system use 2 servers with OS FreeBSD. On first server running web + sendmail and o second server running MySQL. On dump directory is only one subdirectory # ls -lrtR /usr/local/share/dump/ total 2 drwxr-x--x 2 root wheel 512 Jul 1 16:37 tickets-0 rt3-dump/tickets-0: Thank you for you help. P.S. Sorry my english is very bad :-( <-- Lukas Maly System Administrator From joseph85750 at yahoo.com Tue Jul 1 12:50:35 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 1 Jul 2003 09:50:35 -0700 (PDT) Subject: [rt-users] Modify the display format of tickets? In-Reply-To: <902713D75A418B4B8422C9F861D7E2715FD6@exchange01.ad.introspect.net> Message-ID: <20030701165035.66254.qmail@web13107.mail.yahoo.com> Is there is a way to change the default results that are displayed when a queue is selected? I'd like to see the most recent tickets at the top, descending order, sorted by ticket number. Under the current/default model, I click on "Id" twice to get it to sort by ticket number, descending. Thanks! __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From tlott at gmx.net Tue Jul 1 14:07:32 2003 From: tlott at gmx.net (Tobias Lott) Date: Tue, 1 Jul 2003 20:07:32 +0200 Subject: [rt-users] header/body dissapeared Message-ID: <20030701180732.GA18400@quad.gamesnet.de> lo i got a running rt3-0-1 with mysql. im getting the emails to rt3 with fetchmail to a local alias. sometimes the header and body disapears and the only line under history of such a ticket is: "Tue Jul 01 18:19:27 2003 RT_System - Ticket created" ive send several messages myself into rt3 but they are always displayed. ive even tried it with word email client with html formatted and everything that could get wrong but nothing. only some customers can send in mails that are displayed, most of them are just blank and as i sead the header and body isnt displayed. greets tobias lott From bill at daze.net Tue Jul 1 14:28:32 2003 From: bill at daze.net (bill at daze.net) Date: Tue, 1 Jul 2003 11:28:32 -0700 (PDT) Subject: [rt-users] Globally remove DeleteTicket priv from user? Message-ID: <20030701112048.L51752-100000@droid.daze.net> Hello, Using RT 3.x, does anyone know how to globally deny DeleteTicket privelege to a user? We have users with the following privs assigned on a per queue basis: ModifyTicket OwnTicket ShowTicket ShowTicketComments Watch WatchAsAdminCc We are having problems with users "accidently" deleting tickets that should not be deleted. So we have a new policy where a select few users are assigned the task of deleting tickets and all other users should never delete tickets. I would like to enforce this via privs, however I don't see how to do it. Any ideas? Thanks! -- Spam Trap Mail Key: ASK and you shall receive From jesse at bestpractical.com Tue Jul 1 14:54:21 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 1 Jul 2003 14:54:21 -0400 Subject: [rt-users] header/body dissapeared In-Reply-To: <20030701180732.GA18400@quad.gamesnet.de> References: <20030701180732.GA18400@quad.gamesnet.de> Message-ID: <20030701185421.GJ12138@fsck.com> On Tue, Jul 01, 2003 at 08:07:32PM +0200, Tobias Lott wrote: > lo > > i got a running rt3-0-1 with mysql. > im getting the emails to rt3 with fetchmail to a local alias. > sometimes the header and body disapears and the only line under history > of such a ticket is: "Tue Jul 01 18:19:27 2003 RT_System - > Ticket created" > RT versions before 3.0.3 had issues with some mailforomed unicode characters that could cause a problem like this. Can you verify that it's still a problem if you upgrade to a current release? From ajharrison at gwi.net Tue Jul 1 14:57:51 2003 From: ajharrison at gwi.net (Andy Harrison) Date: Tue, 01 Jul 2003 14:57:51 -0400 (EDT) Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <20030701184356.D19824@k2.vol.cz> Message-ID: -----BEGIN PGP SIGNED MESSAGE----- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ On 01-Jul-2003, Lukas Maly wrote message "[rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory!" ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Ending with system message "Out of memory!" ? Try running an "unlimit" before doing the dump. ~~ Andy Harrison Great Works Internet System Operations (full headers for details) -----BEGIN PGP SIGNATURE----- Version: PGP 6.5.8 iQCVAwUBPwHZr1PEkLgodAWVAQGA/QQAkauklJMlDBpZ/F4ccE2/KyQ2yDOokQAC YGdNP+r+ytEK1eYHERdWROJECyJ3YMls664VXdOGK32OHwOsug/2Gz0Ld5+hKV9t 2osht0ZXPKaUhHYwrkaaiQXiqgslcEtyJRuwIEes8huJn9M4gnCn6tuj6FrLSYiL o0a8M+oYeuo= =VEkB -----END PGP SIGNATURE----- From jesse at bestpractical.com Tue Jul 1 16:16:46 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 1 Jul 2003 16:16:46 -0400 Subject: [rt-users] Presentation from Scandinavian Perl Workshop now available Message-ID: <20030701201646.GL12138@fsck.com> The folks who put togehter the Scandinavian Perl Workshop have been nice enough to make my slides and an avi of my talk about RT3 available to the public. For those of you who couldn't make it or who watched it on the live webcam at the time, it may be worth having a look at. Jesse ----- Forwarded message from "Jonas B. Nielsen" ----- Subject: Latest and last news from Scandinavian Perl Workshop From: Jonas B.Nielsen To: Jesse Vincent X-Mailer: Apple Mail (2.552) X-Spam-Status: No, hits=-2.6 required=5.0 tests=BAYES_20,USER_AGENT_APPLEMAIL version=2.55 X-Spam-Level: X-Spam-Checker-Version: SpamAssassin 2.55 (1.174.2.19-2003-05-19-exp) Hello, [ ... ] The site has been updated with videos from the workshop and most presentations are available on the site: Videos: http://perlworkshop.dk/videos/ Presentations: http://perlworkshop.dk/presentations/ [ ... ] jonasbn, on behalf of the Scandinavian Perl Workshop ----- End forwarded message ----- -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cag at us.ibm.com Tue Jul 1 18:47:20 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Tue, 1 Jul 2003 17:47:20 -0500 Subject: [rt-users] Presentation from Scandinavian Perl Workshop now available Message-ID: I wanted to print the presentation and the slide-by-slide framed format wasn't terribly conducive to doing so. I hunted around and found the powerpoint version of the presentation at: http://perlworkshop.dk/presentations/jesse/rt_for_spw_files/rt_for_spw.ppt Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Jesse Vincent Sent by: rt-users-admin at lists.fsck.com 07/01/03 03:16 PM To: rt-users at fsck.com cc: Subject: [rt-users] Presentation from Scandinavian Perl Workshop now available The folks who put togehter the Scandinavian Perl Workshop have been nice enough to make my slides and an avi of my talk about RT3 available to the public. For those of you who couldn't make it or who watched it on the live webcam at the time, it may be worth having a look at. Jesse ----- Forwarded message from "Jonas B. Nielsen" ----- Subject: Latest and last news from Scandinavian Perl Workshop From: Jonas B.Nielsen To: Jesse Vincent X-Mailer: Apple Mail (2.552) X-Spam-Status: No, hits=-2.6 required=5.0 tests=BAYES_20,USER_AGENT_APPLEMAIL version=2.55 X-Spam-Level: X-Spam-Checker-Version: SpamAssassin 2.55 (1.174.2.19-2003-05-19-exp) Hello, [ ... ] The site has been updated with videos from the workshop and most presentations are available on the site: Videos: http://perlworkshop.dk/videos/ Presentations: http://perlworkshop.dk/presentations/ [ ... ] jonasbn, on behalf of the Scandinavian Perl Workshop ----- End forwarded message ----- -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From mrice at dmotorworks.com Tue Jul 1 19:03:34 2003 From: mrice at dmotorworks.com (Michael Rice) Date: 01 Jul 2003 18:03:34 -0500 Subject: [rt-users] RT3.0.3 Could not find or create that user Message-ID: <1057100614.14956.10.camel@disaster.dmotorworks.com> There are two places in RT3.0.3 where the behavior with regard to finding new Watchers by email address has (apparently) changed. 1. assignments in the People tab of an open ticket 2. create a ticket on the web, particularly when using my own login I'm logged into RT as a privileged user. I create a ticket in a Queue I have rights on. My Ticket creation page automatically fills in my email address. When I finish and click 'Submit' I see in the status at the top "Could not find or create that user" And my ticket's Watchers is empty. I installed RT3.0.3 this weekend (new installation, patched in some share/html/Elements changes to the UI but nothing that would make me think this should be affected). The new install is running on mysql 4.0.13, with all the perl modules pulled down this weekend (so fairly current). This particular problem didn't occur in 3.0.1 (which was on mysql 3.23.x, with perl modules from ~ 6 months ago). Anyone seen this problem before? Any tips will be greatly appreciated. [ httpd log entries related to this: [Mon Jun 30 22:52:21 2003] [crit]: Failed to create user mrice at dmotorworks.com: Name in use (/usr/local/rt3.0.3/lib/RT/User_Overlay.pm:595) [Mon Jun 30 22:52:21 2003] [error]: Could not load create a user with the email address 'mrice at dmotorworks.com' to add as a watcher for ticket 3635 (/usr/local/rt3.0.3/lib/RT/Ticket_Overlay.pm:1420) [Mon Jun 30 22:59:03 2003] [crit]: Failed to create user mrice: Name in use (/usr/local/rt3.0.3/lib/RT/User_Overlay.pm:595) [Mon Jun 30 22:59:03 2003] [error]: Could not load create a user with the email address 'mrice' to add as a watcher for ticket 3633 (/usr/local/rt3.0.3/lib/RT/Ticket_Overlay.pm:1420) From mwatson at netspace.net.au Tue Jul 1 21:08:39 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Wed, 02 Jul 2003 09:08:39 +0800 Subject: [rt-users] Presentation from Scandinavian Perl Workshop now available In-Reply-To: <20030701201646.GL12138@fsck.com> References: <20030701201646.GL12138@fsck.com> Message-ID: <2590160103.1057136919@matty> THanks for that, very interesting presentation. Now if I can only find time to upgrade to RT3. Regards Matt. --On Tuesday, 1 July 2003 4:16 PM -0400 Jesse Vincent wrote: > > The folks who put togehter the Scandinavian Perl Workshop have been > nice enough to make my slides and an avi of my talk about RT3 available > to the public. For those of you who couldn't make it or who watched it > on the live webcam at the time, it may be worth having a look at. > > > Jesse > > ----- Forwarded message from "Jonas B. Nielsen" ----- > > Subject: Latest and last news from Scandinavian Perl Workshop > From: Jonas B.Nielsen > To: Jesse Vincent > X-Mailer: Apple Mail (2.552) > X-Spam-Status: No, hits=-2.6 required=5.0 > tests=BAYES_20,USER_AGENT_APPLEMAIL > version=2.55 > X-Spam-Level: > X-Spam-Checker-Version: SpamAssassin 2.55 (1.174.2.19-2003-05-19-exp) > > Hello, > > [ ... ] > > The site has been updated with videos from the workshop and most > presentations are available on the site: > > Videos: http://perlworkshop.dk/videos/ > Presentations: http://perlworkshop.dk/presentations/ > > > [ ... ] > > jonasbn, on behalf of the Scandinavian Perl Workshop > > > ----- End forwarded message ----- > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From mwatson at netspace.net.au Tue Jul 1 23:08:21 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Wed, 02 Jul 2003 11:08:21 +0800 Subject: [rt-users] Using Links to link to customer DB Message-ID: <2597341960.1057144101@matty> Heya all. Background.. Using RT- 2.0.11 Watching jesse's presentation has revitialised my interest in RT internals, and has brought me back to the number 1 complaint about RT in my company... its so slow (please, nothing about tuning my system, i've been down that road). The biggest problem is the way we currently link our customer database to RT is via the customers email address, which requires doing a search for all tickets by a given requestor, which seems to be a particularly slow query. Which in turn slows down everything else. This also has the problem that our customer my for some reason be using a different email address to what our client database expects, meaning we cannot link that ticket without adding the expected email address. So, what I want to do is start using the Links table to link against our client database's primary key. What i've been able to workout is it has something to do with URI2HTTP, and possibly ContentFromURI might be helpfull too.. So, can anyone point me in a more meaningful direction (Yes i've looked through the archives, couldn't find much there). Regards, Matt. From daniel at 34SP.com Wed Jul 2 06:43:10 2003 From: daniel at 34SP.com (Daniel Foster) Date: Wed, 02 Jul 2003 11:43:10 +0100 Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <20030701184356.D19824@k2.vol.cz> References: <20030701184356.D19824@k2.vol.cz> Message-ID: <3F02B73E.5080204@34SP.com> > ./rt-2.0-to-dumpfile /usr/local/share/dump/ > Script generate big CPU load 95-100%, This is normal, im read in README :-). > Ending with system message "Out of memory!" ? > My database is maybe big. > 1.8G /var/db/mysql/rt2/ > 102518 Tickets > On a web machine I have 1Gb RAM. I'm currently working on a similar setup, and ended up giving it 5GB of swap space to play with. It doesn't fill it up and complains of lack of memory. This happened on tickets that had got into autoresponder loops, and had thousands of transactions. I ended up editing the RT2 database manually, removing all the transactions for these tickets and re-running rt-2.0-to-dumpfile. I had to do this 4 times - took me about 5 days to get the dump in the end. The import process is now on ticket 20,000 and has so far been running for 26 hours... -- Daniel Foster Technical Director 34SP.com From to_x at gmx.de Wed Jul 2 07:25:22 2003 From: to_x at gmx.de (Torsten Olschewski) Date: Wed, 02 Jul 2003 13:25:22 +0200 Subject: [rt-users] rt2-to-rt3-v1.13 import problem In-Reply-To: <20030701085847.GE580@luggage> References: <3F0020F8.1010800@gmx.de> <20030701085847.GE580@luggage> Message-ID: <3F02C122.1050707@gmx.de> Phil Homewood schrieb: Hallo, >>.t-53 >>[Mon Jun 30 13:14:05 2003] [crit]: Failed to create user : Must specify >>'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) >>[Mon Jun 30 13:14:05 2003] [error]: Could not load create a user with >>the email address '' to add as a watcher for ticket 53 >>(/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) > > > Two ticket watchers cannot be created. Check those tickets and > make sure this is not going to cause you problems. It probably > won't; have a look at the dumpfile and the original RT2 tickets > if you're concerned. for testing i have replaced the "'Email' => undef," with "'Email' => 'myemail at host.com'" in every ticket with these error. >>Could not create scrip: On Transaction >>Notify Owner with templateTransaktionsmeldung in queue0 >>Could not create scrip: On Create Notify Requestors, Ccs and AdminCcs >>with templateTransaktionsmeldung in queue0 >>Could not create scrip: On Create Autoreply To Requestors with >>templateEingangsbestaetigung in queue0 > > Custom templates are not imported. You should recreate them > after checking that all the objects and methods therein are > still valid, and then configure the above scrips for that > queue. Here I have deleted the Scrip section in the metadata file. 'Scrip' => [ { 'Template' => 'Transaktionsmeldung', 'Action' => 'NotifyOwner', 'Condition' => 'OnTransaction' }, { 'Template' => 'Correspondence', 'Action' => 'NotifyRequestors', 'Condition' => 'OnCorrespond' }, { 'Template' => 'Transaktionsmeldung', 'Action' => 'NotifyAllWatchers', 'Condition' => 'OnCreate' }, { 'Template' => 'Eingangsbestaetigung', 'Action' => 'AutoreplyToRequestors', 'Condition' => 'OnCreate' } ], Do I need this section absolutely? In my new RT3 I have the standard templates which i can change by hand. Thanks so far. One error ist still there after the userimport: Importing groups gggggggggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr [Wed Jul 2 08:14:56 2003] [crit]: 1 /opt/rt3/lib/RT/ACE_Overlay.pm:884) [Wed Jul 2 08:14:56 2003] [crit]: Can't load a principal for id (/opt/rt3/lib/RT/ACE_Overlay.pm:885) rrrrrrqqqqqqqqqqqqqqqqqqqqq Importing tickets...t-1000 . Groups table in rt2 looks different to rt3 table. So I can't compare the fields. How can I check this? Thanks in advance Torsten From pdh at snapgear.com Wed Jul 2 07:49:44 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 2 Jul 2003 21:49:44 +1000 Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <3F02B73E.5080204@34SP.com> References: <20030701184356.D19824@k2.vol.cz> <3F02B73E.5080204@34SP.com> Message-ID: <20030702114944.GA55652@dorfl.internal.moreton.com.au> Daniel Foster wrote: > I'm currently working on a similar setup, and ended up giving it 5GB of > swap space to play with. It doesn't fill it up and complains of lack of > memory. Note, if you're using FreeBSD with a stock kernel, you won't be able to use more than 512Mb in a single process. Setting the kern.maxdsiz tunable in /boot/loader.conf (from memory) is the easiest way around this. From malyl at col.cz Wed Jul 2 08:23:21 2003 From: malyl at col.cz (Lukas Maly) Date: Wed, 2 Jul 2003 14:23:21 +0200 (CEST) Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <20030702114944.GA55652@dorfl.internal.moreton.com.au> References: <20030701184356.D19824@k2.vol.cz> <3F02B73E.5080204@34SP.com> <20030702114944.GA55652@dorfl.internal.moreton.com.au> Message-ID: <20030702141608.W57793@k2.vol.cz> thank you this is good way, but Vincent script is gluttonous of memory :-( Lukas Maly On Wed, 2 Jul 2003, Phil Homewood wrote: > Date: Wed, 2 Jul 2003 21:49:44 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! > > Daniel Foster wrote: > > I'm currently working on a similar setup, and ended up giving it 5GB of > > swap space to play with. It doesn't fill it up and complains of lack of > > memory. > > Note, if you're using FreeBSD with a stock kernel, you won't be > able to use more than 512Mb in a single process. Setting the > kern.maxdsiz tunable in /boot/loader.conf (from memory) is > the easiest way around this. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From daniel at 34SP.com Wed Jul 2 09:13:57 2003 From: daniel at 34SP.com (Daniel Foster) Date: Wed, 02 Jul 2003 14:13:57 +0100 Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <20030702114944.GA55652@dorfl.internal.moreton.com.au> References: <20030701184356.D19824@k2.vol.cz> <3F02B73E.5080204@34SP.com> <20030702114944.GA55652@dorfl.internal.moreton.com.au> Message-ID: <3F02DA95.9090909@34SP.com> > Note, if you're using FreeBSD with a stock kernel, you won't be > able to use more than 512Mb in a single process. Setting the > kern.maxdsiz tunable in /boot/loader.conf (from memory) is > the easiest way around this. Good point. Oh well, it's all done now anyway :-) -- Daniel Foster Technical Director 34SP.com From mrice at digitalmotorworks.com Wed Jul 2 09:34:21 2003 From: mrice at digitalmotorworks.com (Michael Rice) Date: 02 Jul 2003 08:34:21 -0500 Subject: [rt-users] Modify the deafult home page? In-Reply-To: <902713D75A418B4B8422C9F861D7E2715FD6@exchange01.ad.introspect.net> References: <902713D75A418B4B8422C9F861D7E2715FD6@exchange01.ad.introspect.net> Message-ID: <1057152861.14956.29.camel@disaster.dmotorworks.com> Daryl, Try http://www.fsck.com/pub/rt/contrib/2.0/ stalled stalled.README On Tue, 2003-07-01 at 11:38, Daryl G. Jurbala wrote: > Is there a way to modify the default home page for provilidged user to > show more ticket search results? Specifically, I'd like to see a list > of "stalled" tickets that I own so I can remember to give the requestors > of these tickets a poke every once in a while. > > Thanks in advance, > Daryl > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From ruescher at math.uni-paderborn.de Wed Jul 2 10:13:20 2003 From: ruescher at math.uni-paderborn.de (=?iso-8859-1?Q?Gerald_R=FCscher?=) Date: Wed, 2 Jul 2003 16:13:20 +0200 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <1057152861.14956.29.camel@disaster.dmotorworks.com> Message-ID: <000701c340a4$17cb75d0$3f69ea83@mathw.unipaderborn.de> Ok, after much hassle we've finally managed to make RT (3.0.3) accept tickets via eMails with international characters. I can compose a message with any charactes like ??? and it creates and displays the ticket nicely. Big hooray! However modifying the ticket from within the web interface now messes up the ISO characters. For example if I simply comment on a ticket, the ticket text (with the umlauts) is nicely copied to the web mask but when I submit it, the umlauts are garbeled. For example I create the following ticket via eMail: >>> From: Gerald R?scher Date: Wed, 2 Jul 2003 16:08:04 +0200 Subject: International Ticket To: CC: 1 umlaut: x?x aaaa 2 umlauts: x??x aaaa 3 umlauts: x???x aaaa <<< Commenting this ticket without modifiying the web mask yields: >>>> > [ruescher at math-mail.uni-paderborn.de - Mi 02. Jul 2003, 16:08:24]: > > 1 umlaut: x??x aaaa > 2 umlauts: x????x aaaa > 3 umlauts: x??????x aaa <<<< The unlauts have been somehow converted and in each line following a line containing an umlaut, leading characters are dropped. What's going on here? Commenting on a ticket doesn't involve any eMails so why does RT mess up it's own data? I give up :-) Jerry -- Gerald R?scher Lt. Rechnerbetrieb Mathematik ruescher at math.upb.de Universit?t Paderborn Fakult?t V - Mathematik/Informatik/Elektrotechnik Warburger Str. 100 D-33098 Paderborn Tel : 05251/60-2600 Fax : 05251/60-3729 From herbert at isis.visi.com Wed Jul 2 10:22:33 2003 From: herbert at isis.visi.com (Benjamin Herbert) Date: Wed, 2 Jul 2003 09:22:33 -0500 Subject: [rt-users] What scrip? Message-ID: <20030702142232.GC23837@isis.visi.com> Hello all, I want an email sent to all admin-cc of queue alpha whenever a ticket is moved into queue alpha from any other queue. Ive looked at the options for the scrips and nothing seems to work form me. Does anybody know if and how this can be done? Thanks for any info. -Ben From mrice at digitalmotorworks.com Wed Jul 2 10:55:39 2003 From: mrice at digitalmotorworks.com (Michael Rice) Date: 02 Jul 2003 09:55:39 -0500 Subject: [rt-users] Modify the display format of tickets? In-Reply-To: <20030701165035.66254.qmail@web13107.mail.yahoo.com> References: <20030701165035.66254.qmail@web13107.mail.yahoo.com> Message-ID: <1057157739.14956.150.camel@disaster.dmotorworks.com> One way would be to modify the QuickSearch element to change the sort order. Something that looks like TicketsSortBy=Id&TicketsSortOrder=DESC could be inserted into the link Hey, while we're on the subject if there's a RT way to do this let me know. On Tue, 2003-07-01 at 11:50, Joseph Spenner wrote: > Is there is a way to change the default results that > are displayed when a queue is selected? I'd like to > see the most recent tickets at the top, descending > order, sorted by ticket number. Under the > current/default model, I click on "Id" twice to get it > to sort by ticket number, descending. > > Thanks! > > > __________________________________ > Do you Yahoo!? > SBC Yahoo! DSL - Now only $29.95 per month! > http://sbc.yahoo.com > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From mrice at digitalmotorworks.com Wed Jul 2 11:08:01 2003 From: mrice at digitalmotorworks.com (Michael Rice) Date: 02 Jul 2003 10:08:01 -0500 Subject: [rt-users] RT3.0.3 Could not find or create that user Message-ID: <1057158480.14956.170.camel@disaster.dmotorworks.com> As an update, I modified my RT_SiteConfig.pm with a new database, a new username, and a new password (same host). I then re-ran make initialize-database. logged in as root changed root password created mrice user created techsupport queue created IT group put mrice in IT group granted IT privs on techsupport queue (CommentOnTicket, CreateTicket, DeleteTicket, ModifyTicket, OwnTicket, ReplyToTicket,SeeQueue, ShowTicket, ShowTicketComments, StealTicket, TakeTicket, Watch, WatchAsAdminCc) logged in as mrice create ticket in 'techsupport' subject: test submit On review the Requestor email was 'dmotorworks.com'. The bit in the fied of the create ticket window was 'mrice at dmotorworks.com'. On review of the database I found that it had created a new user instead of using the user I was logged in as: mysql> select * from Users where EmailAddress = 'dmotorworks.com'\G *************************** 1. row *************************** id: 29 Name: mrice at dmotorworks.com Password: *NO-PASSWORD* Comments: Autocreated when added as a watcher Signature: NULL EmailAddress: dmotorworks.com FreeformContactInfo: NULL Organization: NULL RealName: mrice at dmotorworks.com NickName: NULL Lang: NULL EmailEncoding: NULL WebEncoding: NULL ExternalContactInfoId: NULL ContactInfoSystem: NULL ExternalAuthId: NULL AuthSystem: NULL Gecos: NULL HomePhone: NULL WorkPhone: NULL MobilePhone: NULL PagerPhone: NULL Address1: NULL Address2: NULL City: NULL State: NULL Zip: NULL Country: NULL Timezone: NULL PGPKey: NULL Creator: 1 Created: 2003-07-02 13:21:14 LastUpdatedBy: 1 LastUpdated: 2003-07-02 13:21:14 1 row in set (0.00 sec) Have I shown a problem with RT or some other perl bit? Anyone else see this behavior? Thanks for your feedback. From mis at jdcc.edu Wed Jul 2 11:19:31 2003 From: mis at jdcc.edu (Anthony Hardy) Date: Wed, 2 Jul 2003 10:19:31 -0500 Subject: [rt-users] Non-local domain email ticket creation problems Message-ID: <003701c340ad$567a6e90$fb020a0a@misdir> Just got RT up and running (mod_perl 1.99, apache 2.x) .. about to upgrade mysql to ver 4.x and i think i'll be ready for production (been using RT since ver 1 . .very happy:). i seem to have hit a snag that i can't find on the mailing lists or in the docs. . external domains cannot create tickets . .anything held by the local mail server works perfect . .only domains external to ours fail . . I've been looking and it seems that RedHat 9 has some issues with the base installed perl and some of the modules . . think this might be related? . . the sender gets the following response: ----- The following addresses had permanent fatal errors ----- "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://support.usa2net.net/" (reason: 255) (expanded from: ) ----- Transcript of session follows ----- RT server error. The RT server which handled your email did not behave as expected. It said:

System error

error:  panic: sv_setpvn called with negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
context: 
... 
136:  unless(defined $enc){
137:  require Carp;
138:  Carp::croak("Unknown encoding '$name'");
139:  }
140:  my $octets = $enc- >encode($string,$check);
141:  return undef if ($check && length ($string));
142:  return $octets;
143:  }
144: 
... 
code stack:  /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140
/opt/rt3/lib/RT/Interface/Email.pm:199
/opt/rt3/lib/RT/Interface/Email/Auth/MailFrom.pm:121
/opt/rt3/lib/RT/Interface/Email.pm:455
/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32
raw error
and then lots of what looks like Mason traces . . which seems to hold little info of importance that I can tell . and is repeated time and time again . but i'll paste it here anyway (please note i've changed the remote email to user at domain.com and the local domain to domain.net . . i can use ANY of several local domains to create tickets): Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.^J') called at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140 Encode::encode('utf8', undef, 256) called at /opt/rt3/lib/RT/Interface/Email.pm line 199 RT::Interface::Email::CreateUser (undef, 'user at domain.com', 'USER', 'MIME::Entity=HASH(0x93dc7b4)') called at /opt/rt3/lib/RT/Interface/Email/Auth/MailFrom.pm line 121 RT::Interface::Email::Auth::MailFrom::GetCurrentUser ('Message', 'MIME::Entity=HASH(0x93dc7b4)', 'CurrentUser', undef, 'AuthLevel', undef, 'Action', 'correspond', 'Ticket', undef, 'Queue', 'RT::Queue=HASH (0x93e97bc)') called at /opt/rt3/lib/RT/Interface/Email.pm line 455 RT::Interface::Email::Gateway ('SessionType', 'REST', 'action', 'correspond', 'queue', 'general', 'message', 'From iser at domain.com Mon Jun 30 20:02:21 2003^JReceived: from mail.domain.com (mail.domain.com [])^J^Iby mail.domain.net (8.12.8/8.12.8) with ESMTP id h6102LR0019060^J^Ifor &lt;support at domain.net&gt;; Mon, 30 Jun 2003 20:02:21 -0400^JReceived: from mail.domain.com (localhost.localdomain [127.0.0.1])^J^Iby mail.domain.com (8.12.1/8.12.1) with ESMTP id h61066aE026047^J^Ifor &lt;support at domain.net&gt;; Mon, 30 Jun 2003 19:06:06 -0500^JReceived: (from apache at localhost)^J^Iby mail.domain.net (8.12.1/8.12.1/Submit) id h61066Gd026046^J^Ifor support at domain.net; Mon, 30 Jun 2003 19:06:06 -0500^JX-Authentication-Warning: mail.domain.com: apache set sender to user at domain.com using -f^JReceived: from ( [])^J^Ias user user at imap.domain.com by webmail.domain.com with HTTP;^J^IMon, 30 Jun 2003 19:06:05 -0500^JMessage-ID: &! lt;1057017965.3f00d06df1b63 at webmail.domain.com&gt;^JDate: Mon, 30 Jun 2003 19:06:05 -0500^JFrom: USER &lt;user at domain.com&gt;^JTo: support at domain.net^JSubject: test^JMIME-Version: 1.0^JContent-Type: text/plain; charset=ISO-8859-1^JContent-Transfer-Encoding: 8bit^JUser-Agent: Internet Messaging Program (IMP) 3.1^JX-Originating-IP: 67.213.23.210^J^Jtersting^J^J^J^J------------------------------------------- --- ---^JThis mail sent through IMP: http://horde.org/imp/^J') called at /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 32 HTML::Mason::Commands::__ANON__ ('SessionType', 'REST', 'action', 'correspond', 'queue', 'general', 'message', 'From user at domain.com Mon Jun 30 20:02:21 2003^JReceived: from mail.domain.com (mail.domain.com [])^J^Iby mail.domain.net (8.12.8/8.12.8) with ESMTP id h6102LR0019060^J^Ifor &lt;support at domain.net&gt;; Mon, 30 Jun 2003 20:02:21 -0400^JReceived: from mail.domain.com (localhost.localdomain [127.0.0.1])^J^Iby mail.domain.com (8.12.1/8.12.1) with ESMTP id h61066aE026047^J^Ifor &lt;support at domain.net&gt;; Mon, 30 Jun 2003 19:06:06 -0500^JReceived: (from apache at localhost)^J^Iby mail.domain.com (8.12.1/8.12.1/Submit) id h61066Gd026046^J^Ifor support at domain.net; Mon, 30 Jun 2003 19:06:06 -0500^JX-Authentication-Warning: mail.jdcc.edu: apache set sender to user at domain.com using -f^JReceived: from ( [])^J^Ias user user at imap.domain.com by webmail.domain.com with HTTP;^J^IMon, 30 Jun 2003 19:06:05 -0500^JMessage-ID: &am! there seems to be piece right at the top of all that ..about CreateUser that i suspect to be the issue . but i honestly dunno . . any ideas? From jesse at bestpractical.com Wed Jul 2 12:13:11 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 2 Jul 2003 12:13:11 -0400 Subject: [rt-users] Non-local domain email ticket creation problems In-Reply-To: <003701c340ad$567a6e90$fb020a0a@misdir> References: <003701c340ad$567a6e90$fb020a0a@misdir> Message-ID: <20030702161311.GU12138@fsck.com> On Wed, Jul 02, 2003 at 10:19:31AM -0500, Anthony Hardy wrote: > Just got RT up and running (mod_perl 1.99, apache 2.x) .. about to upgrade > mysql to ver 4.x and i think i'll be ready for production (been using RT > since > ver 1 . .very happy:). > What version of RT? > i seem to have hit a snag that i can't find on the mailing lists or in the > docs. . > > external domains cannot create tickets . .anything held by the local mail > server works perfect . .only domains external to ours fail . . > > I've been looking and it seems that RedHat 9 has some issues with the base > installed perl and some of the modules . . think this might be related? . . > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From matt_lists at careercast.com Wed Jul 2 12:17:11 2003 From: matt_lists at careercast.com (Matt Simonsen) Date: 02 Jul 2003 09:17:11 -0700 Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <20030702141608.W57793@k2.vol.cz> References: <20030701184356.D19824@k2.vol.cz> <3F02B73E.5080204@34SP.com> <20030702114944.GA55652@dorfl.internal.moreton.com.au> <20030702141608.W57793@k2.vol.cz> Message-ID: <1057162631.1130.7.camel@mattswrk> On Wed, 2003-07-02 at 05:23, Lukas Maly wrote: > thank you this is good way, but Vincent script is gluttonous of memory :-( > Lukas, demand your money back. You've been ripped off. Oh, wait, Jesse's giving you this code to use for free-- in that case a "thank you" is in order. If Jesse's code is not good enough for you, make it better and let him know what you did. Matt From autrijus at autrijus.org Wed Jul 2 12:20:32 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Thu, 3 Jul 2003 00:20:32 +0800 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <000701c340a4$17cb75d0$3f69ea83@mathw.unipaderborn.de> References: <1057152861.14956.29.camel@disaster.dmotorworks.com> <000701c340a4$17cb75d0$3f69ea83@mathw.unipaderborn.de> Message-ID: <20030702162032.GA2943@not.autrijus.org> On Wed, Jul 02, 2003 at 04:13:20PM +0200, Gerald R?scher wrote: > The unlauts have been somehow converted and in each line following > a line containing an umlaut, leading characters are dropped. > > What's going on here? Commenting on a ticket doesn't involve any > eMails so why does RT mess up it's own data? I give up :-) On Win32 with mysql 4.0.x (but not on Unix) we have been observing that the SearchBuilder/mysql layer drops the utf8 flag after a while of normal execution. The work around here is to apply the following patch to RT/Attachment_Overlay.pm and add this line to RT_SiteConfig.pm: Set( $AlwaysUseBase64, 1 ); which turns on Base64 encoding for all MIME contents. Thanks, /Autrijus/ --- //depot/RT/rt/lib/RT/Attachment_Overlay.pm 2003/07/01 18:18:04 +++ //depot/RT/rt/lib/RT/Attachment_Overlay.pm 2003/07/02 09:32:30 @@ -168,8 +168,8 @@ #if the current attachment contains nulls and the #database doesn't support embedded nulls - if ( ( !$RT::Handle->BinarySafeBLOBs ) - && ( $Body =~ /\x00/ ) ) { + if ( $RT::AlwaysUseBase64 or + ( !$RT::Handle->BinarySafeBLOBs ) && ( $Body =~ /\x00/ ) ) { # set a flag telling us to mimencode the attachment $ContentEncoding = 'base64'; -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From mbrletic at visalia.k12.ca.us Wed Jul 2 13:42:19 2003 From: mbrletic at visalia.k12.ca.us (Mat Brletic) Date: Wed, 02 Jul 2003 10:42:19 -0700 Subject: [rt-users] make-initialize failure during DBI connect.connection refused. Message-ID: <3F03197B.6050604@visalia.k12.ca.us> I could use some help. I am trying to install RT3, but can never get past the make initialize-database step. I get the following error: Password: DBI connect('dbname=template1;host=localhost','postgres',...) failed: PQconnectPoll() -- connect() failed: Connection refused at //opt/rt3/sbin/rt-set up-database line 80 Failed to connect to dbi:Pg:dbname=template1;host=localhost as postgres: PQconnectPoll() -- connect() failed: Connection refused at //opt/rt3/sbin/rt-setup-data base line 80, line 1. make: *** [initialize-database] Error 255 I have Apache 1.2.34 and mod_perl 1.27. Everythings seems ok when I check for intalled modules (see below), and I have a valid Postgresql user and password defined in the ./configure statement. I can run the psql client with no problem. I would appreciate any advice or help on this problem. Thanks, Mat root at isd_2:/tmp/rt/rt-3-0-3 > perl sbin/rt-test-dependencies --with-postgres --with-modperl1 MASON dependencies: Params::Validate 0.02...found Cache::Cache ...found Exception::Class ...found HTML::Mason 1.16...found MLDBM ...found Errno ...found FreezeThaw ...found Digest::MD5 ...found CGI::Cookie 1.20...found Storable ...found Apache::Session 1.53...found MAILGATE dependencies: HTML::TreeBuilder ...found HTML::FormatText ...found Getopt::Long ...found LWP::UserAgent ...found MODPERL1 dependencies: CGI ...found Apache::Request ...found Apache::DBI ...found POSTGRESQL dependencies: DBD::Pg ...found CLI dependencies: Getopt::Long 2.24...found CORE dependencies: Digest::MD5 ...found DBI 1.18...found Test::Inline ...found Class::ReturnValue 0.40...found DBIx::SearchBuilder 0.86...found Text::Template ...found File::Spec 0.8...found HTML::Entities ...found Net::Domain ...found Log::Dispatch 2.0...found Locale::Maketext 1.04...found Locale::Maketext::Lexicon 0.25...found Locale::Maketext::Fuzzy ...found MIME::Entity 5.108...found Mail::Mailer 1.57...found Net::SMTP ...found Text::Wrapper ...found Time::ParseDate ...found File::Temp ...found Term::ReadKey ...found Text::Autoformat ...found Text::Quoted ...found DEV dependencies: Regexp::Common ...found Time::HiRes ...found Test::Inline ...found WWW::Mechanize ...found root at isd_2:/tmp/rt/rt-3-0-3 > make install mkdir -p //opt/rt3/etc cp etc/RT_Config.pm //opt/rt3/etc/RT_Config.pm [ -f //opt/rt3/etc/RT_SiteConfig.pm ] || cp etc/RT_SiteConfig.pm //opt/rt3/etc/RT_SiteConfig.pm chgrp rt //opt/rt3/etc/RT_Config.pm chown root //opt/rt3/etc/RT_Config.pm chgrp rt //opt/rt3/etc/RT_SiteConfig.pm chown root //opt/rt3/etc/RT_SiteConfig.pm Installed configuration. about to install rt in /opt/rt3 mkdir -p //opt/rt3/var/log mkdir -p //opt/rt3/var/mason_data mkdir -p //opt/rt3/var/mason_data/cache mkdir -p //opt/rt3/var/mason_data/etc mkdir -p //opt/rt3/var/mason_data/obj mkdir -p //opt/rt3/var/session_data mkdir -p //opt/rt3/share/html mkdir -p //opt/rt3/local/html mkdir -p //opt/rt3/local/etc mkdir -p //opt/rt3/local/po [ -d //opt/rt3/lib ] || mkdir //opt/rt3/lib cp -rp lib/* //opt/rt3/lib mkdir -p //opt/rt3/etc cp -rp \ etc/acl.* \ etc/initialdata \ etc/schema.* \ //opt/rt3/etc mkdir -p //opt/rt3/bin chmod +x bin/rt-mailgate \ bin/rt-crontool cp -rp \ bin/rt-mailgate \ bin/mason_handler.fcgi \ bin/mason_handler.svc \ bin/webmux.pl \ bin/rt-crontool \ //opt/rt3/bin mkdir -p //opt/rt3/sbin chmod +x sbin/rt-setup-database \ sbin/rt-test-dependencies cp -rp \ sbin/rt-setup-database \ sbin/rt-test-dependencies \ //opt/rt3/sbin [ -d //opt/rt3/share/html ] || mkdir //opt/rt3/share/html cp -rp ./html/* //opt/rt3/share/html cp -rp ./local/html/* //opt/rt3/local/html cp: cannot stat `./local/html/*': No such file or directory make: [local-install] Error 1 (ignored) cp -rp ./local/po/* //opt/rt3/local/po cp: cannot stat `./local/po/*': No such file or directory make: [local-install] Error 1 (ignored) cp -rp ./local/etc/* //opt/rt3/local/etc cp: cannot stat `./local/etc/*': No such file or directory make: [local-install] Error 1 (ignored) # RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a dir [ -f //opt/rt3/share/doc ] && rm //opt/rt3/share/doc make: [doc-install] Error 1 (ignored) [ -d //opt/rt3/share/doc ] || mkdir //opt/rt3/share/doc cp -rp ./README //opt/rt3/share/doc # Make the libraries readable chmod 0755 //opt/rt3 chown -R root //opt/rt3/lib chgrp -R bin //opt/rt3/lib chmod -R u+rwX,go-w,go+rX //opt/rt3/lib chmod 0755 //opt/rt3/bin chmod 0755 //opt/rt3/bin chmod 0755 //opt/rt3/etc chmod 0500 //opt/rt3/etc/* #TODO: the config file should probably be able to have its # owner set seperately from the binaries. chown -R root //opt/rt3/etc chgrp -R rt //opt/rt3/etc chmod 0550 //opt/rt3/etc/RT_Config.pm chmod 0550 //opt/rt3/etc/RT_SiteConfig.pm # Make the interfaces executable and setgid rt chown root //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate //opt/rt3/bin/rt-crontool //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc chgrp rt //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate //opt/rt3/bin/rt-crontool //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc chmod 0755 //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate //opt/rt3/bin/rt-crontool //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc chmod g+s //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc # Make the web ui readable by all. chmod -R u+rwX,go-w,go+rX //opt/rt3/share/html \ //opt/rt3/local/html \ //opt/rt3/local/po chown -R root //opt/rt3/share/html \ //opt/rt3/local/html chgrp -R bin //opt/rt3/share/html \ //opt/rt3/local/html # Make the web ui's data dir writable chmod 0770 //opt/rt3/var/mason_data \ //opt/rt3/var/session_data chown -R www //opt/rt3/var/mason_data \ //opt/rt3/var/session_data chgrp -R www //opt/rt3/var/mason_data \ //opt/rt3/var/session_data Congratulations. RT has been installed. You must now configure RT by editing /opt/rt3/etc/RT_SiteConfig.pm. (You will definitely need to set RT's database password before continuing. Not doing so could be very dangerous) After that, you need to initialize RT's database by running 'make initialize-database' root at isd_2:/tmp/rt/rt-3-0-3 > make initialize-database /usr/local/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba postgres --prompt-for-dba-password In order to create a new database and grant RT access to that database, this script needs to connect to your Pg instance on localhost as postgres. Please specify that user's database password below. If the user has no database password, just press return. Password: DBI connect('dbname=template1;host=localhost','postgres',...) failed: PQconnectPoll() -- connect() failed: Connection refused at //opt/rt3/sbin/rt-set up-database line 80 Failed to connect to dbi:Pg:dbname=template1;host=localhost as postgres: PQconnectPoll() -- connect() failed: Connection refused at //opt/rt3/sbin/rt-setup-data base line 80, line 1. make: *** [initialize-database] Error 255 root at isd_2:/tmp/rt/rt-3-0-3 > From jbirthisel at verio.net Wed Jul 2 14:08:11 2003 From: jbirthisel at verio.net (Joseph Birthisel) Date: Wed, 2 Jul 2003 18:08:11 +0000 (GMT) Subject: [rt-users] one rt instance two different formats Message-ID: I added another queue "admins" and would like to not have tickets named using the $rtname variable that rt seems to be using to make "[hostname #104]" subject lined mailings. Instead I'd like a "General #" and "Admins #". Is this a simple procedure? From JoopvandeWege at mococo.nl Wed Jul 2 14:07:51 2003 From: JoopvandeWege at mococo.nl (Joop van de Wege) Date: Wed, 02 Jul 2003 20:07:51 +0200 Subject: [rt-users] Re: rt-users digest, Vol 1 #1225 - 17 msgs In-Reply-To: <20030701053004.11350.46540.Mailman@pallas.eruditorum.org> References: <20030701053004.11350.46540.Mailman@pallas.eruditorum.org> Message-ID: <20030702200318.2DF8.JOOPVANDEWEGE@mococo.nl> > At 11:15 AM 6/30/2003, Jesse Vincent wrote: > > > >So. What type are you using to represent BLOBs in your oracle8 port? > > CLOBs Make sure you have BinarySafeBLOBs set to false: sub BinarySafeBLOBs { my $self = shift; return(undef); } RT will now store binary attachments as base64 in the database. Second I have the following added to: DBIx/SearchBuilder/Handle/Oracle.pm, sub Connect $self->dbh->{LongTruncOk}=1; $self->dbh->{LongReadLen}=10000000; $self->dbh->{RowCacheSize}=100; LongReadLen is the one you're looking for. For more information see DBD::Oracle, if memory serves me well. -- Joop van de Wege From jesse at bestpractical.com Wed Jul 2 14:24:56 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 2 Jul 2003 14:24:56 -0400 Subject: [rt-users] make-initialize failure during DBI connect.connection refused. In-Reply-To: <3F03197B.6050604@visalia.k12.ca.us> References: <3F03197B.6050604@visalia.k12.ca.us> Message-ID: <20030702182456.GW12138@fsck.com> Perhaps you don't have postgres set to listen to TCP connections? On Wed, Jul 02, 2003 at 10:42:19AM -0700, Mat Brletic wrote: > I could use some help. > > I am trying to install RT3, but can never get past the make > initialize-database step. I get the following error: > > Password: DBI connect('dbname=template1;host=localhost','postgres',...) > failed: PQconnectPoll() -- connect() failed: Connection refused at > //opt/rt3/sbin/rt-set > up-database line 80 > Failed to connect to dbi:Pg:dbname=template1;host=localhost as postgres: > PQconnectPoll() -- connect() failed: Connection refused at > //opt/rt3/sbin/rt-setup-data > base line 80, line 1. > make: *** [initialize-database] Error 255 > > I have Apache 1.2.34 and mod_perl 1.27. Everythings seems ok when I > check for intalled modules (see below), and I have a valid Postgresql > user and password defined in the ./configure statement. I can run > the psql client with no problem. I would appreciate any advice or help > on this problem. > > Thanks, > > Mat > > > > root at isd_2:/tmp/rt/rt-3-0-3 > perl sbin/rt-test-dependencies > --with-postgres --with-modperl1 > MASON dependencies: > Params::Validate 0.02...found > Cache::Cache ...found > Exception::Class ...found > HTML::Mason 1.16...found > MLDBM ...found > Errno ...found > FreezeThaw ...found > Digest::MD5 ...found > CGI::Cookie 1.20...found > Storable ...found > Apache::Session 1.53...found > MAILGATE dependencies: > HTML::TreeBuilder ...found > HTML::FormatText ...found > Getopt::Long ...found > LWP::UserAgent ...found > MODPERL1 dependencies: > CGI ...found > Apache::Request ...found > Apache::DBI ...found > POSTGRESQL dependencies: > DBD::Pg ...found > CLI dependencies: > Getopt::Long 2.24...found > CORE dependencies: > Digest::MD5 ...found > DBI 1.18...found > Test::Inline ...found > Class::ReturnValue 0.40...found > DBIx::SearchBuilder 0.86...found > Text::Template ...found > File::Spec 0.8...found > HTML::Entities ...found > Net::Domain ...found > Log::Dispatch 2.0...found > Locale::Maketext 1.04...found > Locale::Maketext::Lexicon 0.25...found > Locale::Maketext::Fuzzy ...found > MIME::Entity 5.108...found > Mail::Mailer 1.57...found > Net::SMTP ...found > Text::Wrapper ...found > Time::ParseDate ...found > File::Temp ...found > Term::ReadKey ...found > Text::Autoformat ...found > Text::Quoted ...found > DEV dependencies: > Regexp::Common ...found > Time::HiRes ...found > Test::Inline ...found > WWW::Mechanize ...found > root at isd_2:/tmp/rt/rt-3-0-3 > make install > mkdir -p //opt/rt3/etc > cp etc/RT_Config.pm //opt/rt3/etc/RT_Config.pm > [ -f //opt/rt3/etc/RT_SiteConfig.pm ] || cp etc/RT_SiteConfig.pm > //opt/rt3/etc/RT_SiteConfig.pm > chgrp rt //opt/rt3/etc/RT_Config.pm > chown root //opt/rt3/etc/RT_Config.pm > chgrp rt //opt/rt3/etc/RT_SiteConfig.pm > chown root //opt/rt3/etc/RT_SiteConfig.pm > Installed configuration. about to install rt in /opt/rt3 > mkdir -p //opt/rt3/var/log > mkdir -p //opt/rt3/var/mason_data > mkdir -p //opt/rt3/var/mason_data/cache > mkdir -p //opt/rt3/var/mason_data/etc > mkdir -p //opt/rt3/var/mason_data/obj > mkdir -p //opt/rt3/var/session_data > mkdir -p //opt/rt3/share/html > mkdir -p //opt/rt3/local/html > mkdir -p //opt/rt3/local/etc > mkdir -p //opt/rt3/local/po > [ -d //opt/rt3/lib ] || mkdir //opt/rt3/lib > cp -rp lib/* //opt/rt3/lib > mkdir -p //opt/rt3/etc > cp -rp \ > etc/acl.* \ > etc/initialdata \ > etc/schema.* \ > //opt/rt3/etc > mkdir -p //opt/rt3/bin > chmod +x bin/rt-mailgate \ > bin/rt-crontool > cp -rp \ > bin/rt-mailgate \ > bin/mason_handler.fcgi \ > bin/mason_handler.svc \ > bin/webmux.pl \ > bin/rt-crontool \ > //opt/rt3/bin > mkdir -p //opt/rt3/sbin > chmod +x sbin/rt-setup-database \ > sbin/rt-test-dependencies > cp -rp \ > sbin/rt-setup-database \ > sbin/rt-test-dependencies \ > //opt/rt3/sbin > [ -d //opt/rt3/share/html ] || mkdir //opt/rt3/share/html > cp -rp ./html/* //opt/rt3/share/html > cp -rp ./local/html/* //opt/rt3/local/html > cp: cannot stat `./local/html/*': No such file or directory > make: [local-install] Error 1 (ignored) > cp -rp ./local/po/* //opt/rt3/local/po > cp: cannot stat `./local/po/*': No such file or directory > make: [local-install] Error 1 (ignored) > cp -rp ./local/etc/* //opt/rt3/local/etc > cp: cannot stat `./local/etc/*': No such file or directory > make: [local-install] Error 1 (ignored) > # RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a dir > [ -f //opt/rt3/share/doc ] && rm //opt/rt3/share/doc > make: [doc-install] Error 1 (ignored) > [ -d //opt/rt3/share/doc ] || mkdir //opt/rt3/share/doc > cp -rp ./README //opt/rt3/share/doc > # Make the libraries readable > chmod 0755 //opt/rt3 > chown -R root //opt/rt3/lib > chgrp -R bin //opt/rt3/lib > chmod -R u+rwX,go-w,go+rX //opt/rt3/lib > chmod 0755 //opt/rt3/bin > chmod 0755 //opt/rt3/bin > chmod 0755 //opt/rt3/etc > chmod 0500 //opt/rt3/etc/* > #TODO: the config file should probably be able to have its > # owner set seperately from the binaries. > chown -R root //opt/rt3/etc > chgrp -R rt //opt/rt3/etc > chmod 0550 //opt/rt3/etc/RT_Config.pm > chmod 0550 //opt/rt3/etc/RT_SiteConfig.pm > # Make the interfaces executable and setgid rt > chown root //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate > //opt/rt3/bin/rt-crontool //opt/rt3/bin/mason_handler.fcgi > //opt/rt3/bin/mason_handler.svc > chgrp rt //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate > //opt/rt3/bin/rt-crontool //opt/rt3/bin/mason_handler.fcgi > //opt/rt3/bin/mason_handler.svc > chmod 0755 //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate > //opt/rt3/bin/rt-crontool //opt/rt3/bin/mason_handler.fcgi > //opt/rt3/bin/mason_handler.svc > chmod g+s //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc > # Make the web ui readable by all. > chmod -R u+rwX,go-w,go+rX //opt/rt3/share/html \ > //opt/rt3/local/html \ > //opt/rt3/local/po > chown -R root //opt/rt3/share/html \ > //opt/rt3/local/html > chgrp -R bin //opt/rt3/share/html \ > //opt/rt3/local/html > # Make the web ui's data dir writable > chmod 0770 //opt/rt3/var/mason_data \ > //opt/rt3/var/session_data > chown -R www //opt/rt3/var/mason_data \ > //opt/rt3/var/session_data > chgrp -R www //opt/rt3/var/mason_data \ > //opt/rt3/var/session_data > Congratulations. RT has been installed. > > > You must now configure RT by editing /opt/rt3/etc/RT_SiteConfig.pm. > > (You will definitely need to set RT's database password before continuing. > Not doing so could be very dangerous) > > After that, you need to initialize RT's database by running > 'make initialize-database' > root at isd_2:/tmp/rt/rt-3-0-3 > make initialize-database > /usr/local/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba > postgres --prompt-for-dba-password > In order to create a new database and grant RT access to that database, > this script needs to connect to your Pg instance on localhost as postgres. > Please specify that user's database password below. If the user has no > database > password, just press return. > > Password: DBI connect('dbname=template1;host=localhost','postgres',...) > failed: PQconnectPoll() -- connect() failed: Connection refused at > //opt/rt3/sbin/rt-set > up-database line 80 > Failed to connect to dbi:Pg:dbname=template1;host=localhost as postgres: > PQconnectPoll() -- connect() failed: Connection refused at > //opt/rt3/sbin/rt-setup-data > base line 80, line 1. > make: *** [initialize-database] Error 255 > root at isd_2:/tmp/rt/rt-3-0-3 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mbrletic at visalia.k12.ca.us Wed Jul 2 14:39:05 2003 From: mbrletic at visalia.k12.ca.us (Mat Brletic) Date: Wed, 02 Jul 2003 11:39:05 -0700 Subject: [rt-users] make-initialize failure during DBI connect.connection refused. In-Reply-To: <20030702182456.GW12138@fsck.com> References: <3F03197B.6050604@visalia.k12.ca.us> <20030702182456.GW12138@fsck.com> Message-ID: <3F0326C9.3000108@visalia.k12.ca.us> An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Jul 2 15:00:51 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 2 Jul 2003 15:00:51 -0400 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <000701c340a4$17cb75d0$3f69ea83@mathw.unipaderborn.de> References: <1057152861.14956.29.camel@disaster.dmotorworks.com> <000701c340a4$17cb75d0$3f69ea83@mathw.unipaderborn.de> Message-ID: <20030702190051.GY12138@fsck.com> On Wed, Jul 02, 2003 at 04:13:20PM +0200, Gerald Rscher wrote: > Ok, after much hassle we've finally managed to make RT (3.0.3) > accept tickets via eMails with international characters. > I can compose a message with any charactes like ??? and it > creates and displays the ticket nicely. Big hooray! > What did you have to do to make RT 3.0.3 accept mail with international characters? Are you using mod_perl, speedy_cgi or fast_cgi? Jesse > -- > Gerald R?scher > Lt. Rechnerbetrieb Mathematik > ruescher at math.upb.de > > Universit?t Paderborn > Fakult?t V - Mathematik/Informatik/Elektrotechnik > Warburger Str. 100 > D-33098 Paderborn > Tel : 05251/60-2600 > Fax : 05251/60-3729 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jmccarty at scoe.org Wed Jul 2 16:01:01 2003 From: jmccarty at scoe.org (Joe McCarty) Date: Wed, 2 Jul 2003 13:01:01 -0700 Subject: [rt-users] Locale-Maketext-Lexicon fails "make test" In-Reply-To: <20030701154156.GB2079@not.autrijus.org> References: <003e01c33f40$9dfdab10$7a20000a@class.ms.scoe.org> <20030701154156.GB2079@not.autrijus.org> Message-ID: <200307021301.01856.jmccarty@scoe.org> I am building on a PIII Intel box running RedHat 7.3. I am building in parallel on a similar box with same OS at home, and my Locale-Maketext-Lexicon tests passed. Some detail is different here at work. Here is the output you requested: ============================================================== [root at rt Locale-Maketext-Lexicon-0.26]# perl -Mblib t/1-basic.t Using /usr/local/src/Locale-Maketext-Lexicon-0.26/blib 1..30 ok 1 - use base; ok 2 - use Locale::Maketext::Lexicon; ok 3 - no warnings on blank lines ok 4 - Auto - get_handle ok 5 - Auto - autofilling ok 6 - Gettext - get_handle ok 7 - Gettext - simple case ok 8 - Gettext - complex case ok 9 - Gettext - asterisk interpolation ok 10 - Gettext - concatenated variables ok 11 - Gettext - correct parens ok 12 - Gettext - metadata ok 13 - Gettext - correct parens ok 14 - Gettext - multiline ok 15 - Gettext - fuzzy entries are ignored ok 16 - Gettext - get_handle on DATA again ok 17 - Gettext - fuzzy entries are recognized with _use_fuzzy ok 18 - Gettext - get_handle not ok 19 - Gettext - MO File # Failed test (t/1-basic.t at line 116) # got: '' # expected: '?o?O????' ok 20 - Tie - get_handle ok 21 - Tie - simple case ok 22 - Tie - complex case ok 23 - Msgcat - get_handle ok 24 - Msgcat - simple case ok 25 - Msgcat - continued string ok 26 - Msgcat - quote character ok 27 - Msgcat - quote character + continued string ok 28 - Multiple lexicons - get_handle ok 29 - Multiple lexicons - first not ok 30 - Multiple lexicons - second # Failed test (t/1-basic.t at line 175) # got: '' # expected: '?o?O????' # Looks like you failed 2 tests of 30. [root at rt Locale-Maketext-Lexicon-0.26]# perl -v This is perl, v5.6.1 built for i386-linux Copyright 1987-2001, Larry Wall Perl may be copied only under the terms of either the Artistic License or the GNU General Public License, which may be found in the Perl 5 source kit. Complete documentation for Perl, including FAQ lists, should be found on this system using `man perl' or `perldoc perl'. If you have access to the Internet, point your browser at http://www.perl.com/, the Perl Home Page. ======================================================== Thanks On Tuesday 01 July 2003 08:41 am, Autrijus Tang wrote: > On Mon, Jun 30, 2003 at 12:48:45PM -0700, Joe McCarty wrote: > > Locale-Maketext-Lexicon, however, fails two tests in t/1-basic.t. #19, > > Gettest - MO File, and #30, Multiple lexicons, fail. > > Can you please run the test manually: > > perl -Mblib t/1-basic.t > > in L::M::L's directory and send me its output? Also, a dump of > your "perl -V" would be appreciated. > > > Should these tests preclude running "test install" anyway? > > Not really, since when tests fail it possibly means RT may fail > on your system in an unpredictable way. > > Thanks, > /Autrijus/ From lists at flothow.de Wed Jul 2 16:19:31 2003 From: lists at flothow.de (Sebastian Flothow) Date: Wed, 2 Jul 2003 22:19:31 +0200 Subject: [rt-users] Problems Creating New Tickets/Rights Issue? In-Reply-To: <20030629074031.GR12138@fsck.com> Message-ID: <7D0524C0-ACCA-11D7-A718-000393B2BB20@flothow.de> >>> The Encode.pm versions I could find all wanted perl 5.8.1 The Encode currently on CPAN (1.96) seems to require Perl v5.7.3. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From ddofton at 4cls.org Wed Jul 2 16:27:47 2003 From: ddofton at 4cls.org (Dan Dofton) Date: Wed, 2 Jul 2003 16:27:47 -0400 Subject: [rt-users] header/body dissapeared In-Reply-To: <20030701180732.GA18400@quad.gamesnet.de> References: <20030701180732.GA18400@quad.gamesnet.de> Message-ID: <20030702162747.2833db92.ddofton@4cls.org> On Tue, 1 Jul 2003 20:07:32 +0200 Tobias Lott wrote: > im getting the emails to rt3 with fetchmail to a local alias. Could you give a brief overview of how you setup fetchmail and the local aliases? I was hoping to do it that way, but ended up just forwarding the rt mail to the rt server's ip and running postfix on the rt server. I would prefer not to have an smtpd running on the rt server, but I needed to get it running fast so I did what I know how to do. Thanks for any pointers, -- _ _ _ | || | ___| |___ ___ _ __ __ _ | || |_ / __| / __| / _ \| '__/ _` | |__ _| (__| \__ \| (_) | | | (_| | |_| \___|_|___(_)___/|_| \__, | Dan Dofton, Automation Asst. |___/ ddofton at 4cls.org (607)723-8236e313 From sean.perry at intransa.com Wed Jul 2 16:47:30 2003 From: sean.perry at intransa.com (Sean Perry) Date: Wed, 02 Jul 2003 13:47:30 -0700 Subject: [rt-users] upgraded apache and mod_perl now they won't start Message-ID: <3F0344E2.8010701@intransa.com> So I recently updated apache and mod_perl to the latest 2.x versions so I could play around with LDAP support. Now when I try to start the process I get this: # /etc/init.d/httpd start Starting httpd: [Wed Jul 02 06:43:32 2003] [error] Global $r object is not available. Set: PerlOptions +GlobalRequest in httpd.conf at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 579. Compilation failed in require at (eval 4) line 1. [Wed Jul 02 06:43:32 2003] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server tracker.intransa.com:0, exiting... I have tried adding the PerlOptions line to the VirtualHost section to no avail. Anyone seen this before? I have apache 2.0.46 and mod_perl 1.99_09. Thanks. From tlott at gmx.net Wed Jul 2 16:54:13 2003 From: tlott at gmx.net (Tobias Lott) Date: Wed, 2 Jul 2003 22:54:13 +0200 Subject: [rt-users] header/body dissapeared In-Reply-To: <20030701185421.GJ12138@fsck.com> References: <20030701180732.GA18400@quad.gamesnet.de> <20030701185421.GJ12138@fsck.com> Message-ID: <20030702205413.GA10787@quad.gamesnet.de> ive upraded to 3.0.3, but the problem is the same. ill try tu reinstall it complety. On Tue, Jul 01, 2003 at 02:54:21PM -0400, Jesse Vincent wrote: > > > On Tue, Jul 01, 2003 at 08:07:32PM +0200, Tobias Lott wrote: > > lo > > > > i got a running rt3-0-1 with mysql. > > im getting the emails to rt3 with fetchmail to a local alias. > > sometimes the header and body disapears and the only line under history > > of such a ticket is: "Tue Jul 01 18:19:27 2003 RT_System - > > Ticket created" > > > RT versions before 3.0.3 had issues with some mailforomed unicode > characters that could cause a problem like this. Can you verify that > it's still a problem if you upgrade to a current release? > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From tlott at gmx.net Wed Jul 2 17:12:36 2003 From: tlott at gmx.net (Tobias Lott) Date: Wed, 2 Jul 2003 23:12:36 +0200 Subject: [rt-users] header/body dissapeared In-Reply-To: <20030702162747.2833db92.ddofton@4cls.org> References: <20030701180732.GA18400@quad.gamesnet.de> <20030702162747.2833db92.ddofton@4cls.org> Message-ID: <20030702211236.GB10787@quad.gamesnet.de> i start fetchmail with cron .fetchmailrc poll mail.foo.tld protocol POP3 user info at foo.tld password XXXXXXXX to info at the-rt-server.foo.tld aliases info: "|/path/to/rt3/bin/rt-mailgate --queue info --action correspond --url http://the-rt-server.foo.tld/" nothing more. On Wed, Jul 02, 2003 at 04:27:47PM -0400, Dan Dofton wrote: > On Tue, 1 Jul 2003 20:07:32 +0200 > Tobias Lott wrote: > > > im getting the emails to rt3 with fetchmail to a local alias. > > Could you give a brief overview of how you setup fetchmail and the local > aliases? > > I was hoping to do it that way, but ended up just forwarding the rt mail > to the rt server's ip and running postfix on the rt server. I would > prefer not to have an smtpd running on the rt server, but I needed to get > it running fast so I did what I know how to do. > > Thanks for any pointers, > > > -- > _ _ _ > | || | ___| |___ ___ _ __ __ _ > | || |_ / __| / __| / _ \| '__/ _` | > |__ _| (__| \__ \| (_) | | | (_| | > |_| \___|_|___(_)___/|_| \__, | > Dan Dofton, Automation Asst. |___/ > ddofton at 4cls.org (607)723-8236e313 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From fstanley at netburner.com Wed Jul 2 17:15:58 2003 From: fstanley at netburner.com (Forrest Stanley) Date: Wed, 02 Jul 2003 14:15:58 -0700 Subject: [rt-users] Custom RT2 addition and record.pm Message-ID: <5.2.1.1.2.20030702135422.00b6bad0@mail.netburner.com> Hello group, I have been working on a custom modification to add a serial number system to RT. I have created a page in the self service html directory which manages these serial numbers. I also created SerialNumber.pm and corresponding SerialNumber table in mysql which holds all the creation information for the numbers. Using these, I am able to add records to the database containing Number, Owner, ExpDate, SptExpiration, Disabled. Now the problem comes in displaying these records on the webpage. I keep getting unimplemented package error when I try to read a single variable from a record (ie owner or serialnumber). Now, in User, i was able to just do something along the lines of <%$myUser->RealName%> to print out the RealName in html on the website. I am trying to use the same format (ie <%$mySn->Number%>. This is when I get the error. Now, I believe I set up SerialNumber.pm correctly, and I was under the impression that _Accessible was what allowed me to read records and print them out. Any clues or ideas as to what may be the cause of the error in my program? I am guessing that I somehow skipped a minor step in setting up the addon, hopefully someone sees the error. Here is a snippet of files involved in the process. (ill try to condense the files to parts only meaningful for this question) -8<---------- Error msg generated error: RT::SerialNumber::Owner Unimplemented in HTML::Mason::Commands. (/opt/rt2/WebRT/html/SelfService/Elements/DisplaySN line 19) context: ... 449: else { 450: my ($package, $filename, $line); 451: ($package, $filename, $line) = caller; 452: 453: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n"; 454: } 455: 456: } -8<---------- -8<---------- DisplaySN Element <& /Elements/TitleBoxStart, title => "Your registered products" &> % my $i = 0; % while($i < 10) { % my $SN = new RT::SerialNumber ($session{'CurrentUser'}); % $SN->LoadById($i); <%$SN->Owner%> % $i++; % } -8<---------- -8<---------- HTML create page <& /SelfService/Elements/DisplaySN &> <%init> my (@actions, $description); my $SerialNumbers = new RT::SerialNumbers ($session{'CurrentUser'}); if ($NewSN) { my $NewSerialNumber = new RT::SerialNumber ($session{'CurrentUser'}); $FullSN = join($Product,'',$NewSN); my ($retval, $msg) = $NewSerialNumber->Create ( Number=>$FullSN, ); if (defined $retval) { push @actions, $msg; } else { push @actions, $msg; } } -8<---------------- -8<---------------- SerialNumber.pm package RT::SerialNumber; use RT::Date; use RT::User; use RT::Record; use Time::Local; @ISA = qw(RT::Record); sub _Init { my $self = shift; my $handle = shift; $self -> _Handle($handle); $self -> {'table'} = "SerialNumbers"; return($self->SUPER::_Init(@_)); } sub _Accessible { my $self = shift; my %cols = ( Number => 'read/write', Owner => 'read/auto', DateEntered => 'read/write', SptExpires => 'read/write', UpdExpires => 'read/write', Disabled => 'read/write' ); return $self->SUPER::_Accessible(@_, %Cols); } sub Create { my $self = shift; my %args = (@_); my $curr_time = RT::Date->new($self->CurrentUser); $curr_time->SetToNow(); $args{'DateEntered'} = $curr_time->ISO; my $sptexp_time = RT::Date->new($self->CurrentUser); $sptexp_time->SetToNow(); $sptexp_time->AddDays(90); $args{'SptExpires'} = $sptexp_time->ISO; my $updexp_time = RT::Date->new($self->CurrentUser); $updexp_time->SetToNow(); $updexp_time->AddDays(365); $args{'UpdExpires'} = $updexp_time->ISO; $args{'Owner'} = $self->CurrentUser->Id; $args{'Disabled'} = 0; unless ( system ("/opt/rt2/bin/testserial $args{'Number'}") == "0" ) { return (0,'Invalid Serial Number'); } unless ( $self->ValidateNumber($args{'Number'} ) ) { return (0,'Serial Number already in use'); } unless (defined($args{'Number'})) { return (0,'Must specify a Serial Number'); } my $id = $self->SUPER::Create(%args); unless($id) { return (0,'Could not add Serial Number'); } return($id, 'Serial Number added'); } -8<---------------- -8<---------------- MYSQL output mysql> describe SerialNumbers; +-------------+---------------+------+-----+---------+----------------+ | Field | Type | Null | Key | Default | Extra | +-------------+---------------+------+-----+---------+----------------+ | id | int(11) | | PRI | NULL | auto_increment | | Number | varchar(30) | | UNI | | | | Owner | int(11) | YES | | NULL | | | DateEntered | timestamp(14) | YES | | NULL | | | SptExpires | timestamp(14) | YES | | NULL | | | UpdExpires | timestamp(14) | YES | | NULL | | | Disabled | smallint(6) | YES | | 0 | | +-------------+---------------+------+-----+---------+----------------+ 7 rows in set (0.00 sec) mysql> select * from SerialNumbers; +----+-------+-------+----------------+----------------+----------------+----------+ | id | Number| Owner | DateEntered | SptExpires | UpdExpires | Disabled | +----+-------+-------+----------------+----------------+----------------+----------+ | 5 | xxxxx | 34 | 20030630180325 | 20030928180325 | 20040629180325 | 0 | +----+-------+-------+----------------+----------------+----------------+----------+ 1 row in set (0.00 sec) From gary.richardson at marketingtips.com Wed Jul 2 17:38:54 2003 From: gary.richardson at marketingtips.com (Gary Richardson) Date: Wed, 2 Jul 2003 14:38:54 -0700 Subject: [rt-users] Scrips Message-ID: <014101c340e2$55ea9790$0c00a8c0@imc.ad> Hey All, I've just started using RT. I'm currently playing around with it on a dev server and want to start using it for a few applications. There are a few things I want to customize using Scrips, but I'm finding very little documentation about it. Are there any examples? Primarily, I'm curious about the text areas in the create/modify scrips page. What do I put in these? Are they templates or perl or something else? What can I do with it? Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: From fstanley at netburner.com Wed Jul 2 18:22:06 2003 From: fstanley at netburner.com (Forrest Stanley) Date: Wed, 02 Jul 2003 15:22:06 -0700 Subject: [rt-users] Re: Custom RT2 addition and record.pm In-Reply-To: <5.2.1.1.2.20030702135422.00b6bad0@mail.netburner.com> Message-ID: <5.2.1.1.2.20030702151830.00b30e08@mail.netburner.com> Well, As always, a few minutes after I post the question, I figure out a solution. This may not be the RT way of doing this, but it works. What I did to fix the call was to delete the _Value function from serialnumber.pm (I dont think I included it in the chopped includes I paster). This function seems to work in other pm files (user.pm, ticket.pm) but for some reason won't work in mine. To fix this, I created a function: sub Number { my $self = shift; return($self->SUPER::_Value('Number')); } This simple funciton enabled the ability to return the value for number in the html calls. -FS From seph at directionless.org Wed Jul 2 18:35:09 2003 From: seph at directionless.org (seph) Date: Wed, 02 Jul 2003 18:35:09 -0400 Subject: [rt-users] upgraded apache and mod_perl now they won't start In-Reply-To: <3F0344E2.8010701@intransa.com> (Sean Perry's message of "Wed, 02 Jul 2003 13:47:30 -0700") References: <3F0344E2.8010701@intransa.com> Message-ID: Sean Perry writes: > So I recently updated apache and mod_perl to the latest 2.x versions > so I could play around with LDAP support. I'm not sure about your error, but apache 1.x supports LDAP fine. seph From pdh at snapgear.com Wed Jul 2 19:07:15 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 3 Jul 2003 09:07:15 +1000 Subject: [rt-users] RT3.0.3 Could not find or create that user In-Reply-To: <1057158480.14956.170.camel@disaster.dmotorworks.com> References: <1057158480.14956.170.camel@disaster.dmotorworks.com> Message-ID: <20030702230715.GC572@luggage> Michael Rice wrote: > On review the Requestor email was 'dmotorworks.com'. The bit in the > fied of the create ticket window was 'mrice at dmotorworks.com'. > > On review of the database I found that it had created a new user instead > of using the user I was logged in as: Do you have CanonicalizeEmailAddressMatch and/or CanonicalizeEmailAddressReplace defined in your config, or have you overridden the IsRTAddress() sub at all? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 2 19:15:09 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 3 Jul 2003 09:15:09 +1000 Subject: [rt-users] RT3.0.3 Could not find or create that user In-Reply-To: <20030702230715.GC572@luggage> References: <1057158480.14956.170.camel@disaster.dmotorworks.com> <20030702230715.GC572@luggage> Message-ID: <20030702231509.GA1292@luggage> Phil Homewood wrote: > Do you have CanonicalizeEmailAddressMatch and/or > CanonicalizeEmailAddressReplace defined in your config, or > have you overridden the IsRTAddress() sub at all? Oops, I mean CanonicalizeEmailAddress(), not IsRTAddress(). -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From nic at spritesoftware.com Wed Jul 2 19:21:24 2003 From: nic at spritesoftware.com (Nic Strong) Date: Thu, 3 Jul 2003 11:21:24 +1200 Subject: [rt-users] Email gateway problems In-Reply-To: <20030624041813.GG3971@fsck.com> Message-ID: <016f01c340f0$a7e9c530$6900a8c0@WILMA> Finally got around to the upgrade. Worked a charm. Thanks everyone. Nic -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Jesse Vincent Sent: Tuesday, 24 June 2003 4:18 p.m. To: Nic Strong Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Email gateway problems Does this still happen with RT 3.0.3? (available, but not yet announced. That will happen within a few hours.) On Tue, Jun 24, 2003 at 04:05:00PM +1200, Nic Strong wrote: > Hi, > > We are having trouble with our RT install here. When ever anybody > sends mail with characters greater than 127 ascii in the body (Notes > seems good at doing this!) the ticket coming into RT is completely > empty. Also if a mime text attachment contains these unprintable > characters it is truncated. > > If i manually feed the mail with rt-mailgate I get the following error > (repeated for every 8bit char). > > Malformed UTF-8 character (unexpected continuation byte 0xa0, with no > preceding start byte) in substitution iterator at > /usr/lib/perl5/vendor_perl/5.8.0/URI/_query.pm line 38, <> chunk 1. > > I have played around with the EmailInputEncodings array with no luck ? > Is there anyway of getting these mails into rt or will I have to pipe > them through a filter from procmail ? > > > Cheers, > Nic Strong -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3785 bytes Desc: not available URL: From mwatson at netspace.net.au Thu Jul 3 02:47:25 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Thu, 03 Jul 2003 14:47:25 +0800 Subject: [rt-users] Recommended system spec's Message-ID: <2696886377.1057243645@matty> Heya all. Just wondering what kind hardware you run RT on and the number of users/tickets that supports. Currently i'm running it on a pair of AMD1800's with 512mb ram each. with 500,000+ tickets and about 40-50 Staff (about 20-30 using it at one time), and most of the time speed is fair from snappy. basically wondering if through more hardware at the mysql server will improve things much? Regards, Matthew Watson Netspace Online Systems From malyl at col.cz Thu Jul 3 03:11:02 2003 From: malyl at col.cz (Lukas Maly) Date: Thu, 3 Jul 2003 09:11:02 +0200 (CEST) Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <1057162631.1130.7.camel@mattswrk> References: <20030701184356.D19824@k2.vol.cz> <3F02B73E.5080204@34SP.com> <20030702114944.GA55652@dorfl.internal.moreton.com.au> <20030702141608.W57793@k2.vol.cz> <1057162631.1130.7.camel@mattswrk> Message-ID: <20030703090000.M98689@k2.vol.cz> Hi Im sorry my previous email is ill-considered. malyl On Wed, 2 Jul 2003, Matt Simonsen wrote: > Date: 02 Jul 2003 09:17:11 -0700 > From: Matt Simonsen > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! > > On Wed, 2003-07-02 at 05:23, Lukas Maly wrote: > > thank you this is good way, but Vincent script is gluttonous of memory :-( > > > > Lukas, demand your money back. You've been ripped off. Oh, wait, Jesse's > giving you this code to use for free-- in that case a "thank you" is in > order. > > If Jesse's code is not good enough for you, make it better and let him > know what you did. > > Matt > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From ruescher at math.uni-paderborn.de Thu Jul 3 03:45:43 2003 From: ruescher at math.uni-paderborn.de (=?iso-8859-1?Q?Gerald_R=FCscher?=) Date: Thu, 3 Jul 2003 09:45:43 +0200 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <20030702190051.GY12138@fsck.com> Message-ID: <001101c34137$1cf87ec0$3f69ea83@mathw.unipaderborn.de> > On Wed, Jul 02, 2003 at 04:13:20PM +0200, Gerald Rscher wrote: > > Ok, after much hassle we've finally managed to make RT (3.0.3) > > accept tickets via eMails with international characters. > > I can compose a message with any charactes like ??? and it > > creates and displays the ticket nicely. Big hooray! > > > > What did you have to do to make RT 3.0.3 accept mail with > international characters? Are you using mod_perl, speedy_cgi > or fast_cgi? Thanks for your response. We're using the fastcgi version. To make RT accept int. characters we installed the latest version of Locale:Maketext:Lexikon (0.26). Another problem was that there were outdated files var/mason_data/obj which were only-re-created after deleting the entire "obj" directory (this had nothing to do with RT but happened because the system time on the web server was not set correctly) Anway creating tickets via eMail now works nicely. The problem is creating or modifying tickets via the web interface. Once more: if create a ticket using the web interface which contains the text >>>> xxxx???xxxx 1234567890 <<<< Then the new ticket is displayed as >>>> xxxx??????xxxx 4567890 <<<< So the three umlauts have been converted to something (is this UTF-8?) and the first three characters in the next line are missing. Strange! It happens independently from the browser (Opera, Mozilla, IE) The sad thing is, that RT is such a nice system which perfectly fits our needs (in fact other departements at our university are just waiting for our installation to run smoothly before they switch to RT too) If we only could get it to work with languages spoken in strange countries like Germany ;-) Jerry From pape-rt at inf.fu-berlin.de Thu Jul 3 03:59:28 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Thu, 03 Jul 2003 09:59:28 +0200 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <001101c34137$1cf87ec0$3f69ea83@mathw.unipaderborn.de> References: <001101c34137$1cf87ec0$3f69ea83@mathw.unipaderborn.de> Message-ID: <2147483647.1057226368@[10.0.255.35]> Hello, --Am Donnerstag, 3. Juli 2003 9:45 Uhr +0200 schrieb Gerald R?scher : > The sad thing is, that RT is such a nice system which perfectly fits > our needs (in fact other departements at our university are just > waiting for our installation to run smoothly before they switch to RT too) > If we only could get it to work with languages spoken in strange > countries like Germany ;-) I can say that it definetly works with int. characters from email and web, because we are productive with rt 3.0.3 here. That means: there is something wrong with your configuration (do you use perl 5.8 or 5.6?). Since I have now some experiences with this issue, you can send me your configs, and I will see, if I can help you. Dirk. From hwagener at hamburg.fcb.com Thu Jul 3 04:13:41 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 3 Jul 2003 10:13:41 +0200 Subject: [rt-users] Recommended system spec's In-Reply-To: <2696886377.1057243645@matty> References: <2696886377.1057243645@matty> Message-ID: <20030703081341.GC19789@hamburg.fcb.com> On Thu, Jul 03, 2003 at 02:47:25PM +0800, Matthew Watson wrote: > Heya all. > > Just wondering what kind hardware you run RT on and the number of > users/tickets that supports. > > Currently i'm running it on a pair of AMD1800's with 512mb ram each. with > 500,000+ tickets and about 40-50 Staff (about 20-30 using it at one time), > and most of the time speed is fair from snappy. basically wondering if > through more hardware at the mysql server will improve things much? I'd think memory usage is the bottleneck here. Which version of MySQL are You using? How long do single requests take? ISTR that You can append &debug=1 to RT specific URLs to get detailed timings. Regards, Harald From mwatson at netspace.net.au Thu Jul 3 04:30:49 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Thu, 03 Jul 2003 16:30:49 +0800 Subject: [rt-users] Recommended system spec's In-Reply-To: <20030703081341.GC19789@hamburg.fcb.com> References: <2696886377.1057243645@matty> <20030703081341.GC19789@hamburg.fcb.com> Message-ID: <2703090388.1057249849@matty> To create a new ticket in a queue takes about 10 seconds To find all the open/new unowed tickets in a given queue 5 seconds As about but with Requestor LIKE me at mydomain.com = 20 seconds. Using mysql 3.23.53-log with innodb tables. Probably going to move to whatever is the latest in the 4 series when I get time. You think the bottle neck is on the http server or the mysql server? I'm trying to get our sysadmin department to put some load monitoring on these machines, if they don't hurry up i'll do it myself :) Regards Matthew Watson. --On Thursday, 3 July 2003 10:13 AM +0200 Harald Wagener wrote: > On Thu, Jul 03, 2003 at 02:47:25PM +0800, Matthew Watson wrote: >> Heya all. >> >> Just wondering what kind hardware you run RT on and the number of >> users/tickets that supports. >> >> Currently i'm running it on a pair of AMD1800's with 512mb ram each. >> with 500,000+ tickets and about 40-50 Staff (about 20-30 using it at >> one time), and most of the time speed is fair from snappy. basically >> wondering if through more hardware at the mysql server will improve >> things much? > I'd think memory usage is the bottleneck here. Which version of MySQL > are You using? How long do single requests take? ISTR that You can > append &debug=1 to RT specific URLs to get detailed timings. > > Regards, > Harald > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From hwagener at hamburg.fcb.com Thu Jul 3 06:57:42 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 3 Jul 2003 12:57:42 +0200 Subject: [rt-users] Recommended system spec's In-Reply-To: <2703090388.1057249849@matty> References: <2696886377.1057243645@matty> <20030703081341.GC19789@hamburg.fcb.com> <2703090388.1057249849@matty> Message-ID: <2BCE88E5-AD45-11D7-B5B2-003065DC18B8@hamburg.fcb.com> On Donnerstag, 3. Juli 2003, at 10:30 Uhr, Matthew Watson wrote: > To create a new ticket in a queue takes about 10 seconds > To find all the open/new unowed tickets in a given queue 5 seconds > As about but with Requestor LIKE me at mydomain.com = 20 seconds. You should probably test 3.0.4pre1, since jesse said it included two changes that enhance query speed a lot. > Using mysql 3.23.53-log with innodb tables. Probably going to move to > whatever is the latest in the 4 series when I get time. List canon seems to be that 4.0.13 (the current stable 4.0 release) is faster, more stable, and better suited for RT 3.0.x than the 3.23 series. > You think the bottle neck is on the http server or the mysql server? > I'm trying to get our sysadmin department to put some load monitoring > on these machines, if they don't hurry up i'll do it myself :) You should ask them to log slow queries and forward them to You so they can be discussed on the list. Regards, Harald From andrew.macinnes at bbc.co.uk Thu Jul 3 07:00:12 2003 From: andrew.macinnes at bbc.co.uk (Andrew Macinnes) Date: Thu, 3 Jul 2003 12:00:12 +0100 Subject: [rt-users] Multiple skinable interfaces Message-ID: Hi there folks, I have been tasked with coming up with a new ticketing system and have been recommended RT. RT seems to meet a lot of our needs, but I can't seem to find out in the documentation whether it is possible to have different skin for different projects within one instance of RT. We have many different groups who whould like to use a centralised ticket system each with their own distinctive look and feel. Is this easily possible? Cheers, Andrew MacInnes BBCi at http://www.bbc.co.uk/ This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system, do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this. From mwatson at netspace.net.au Thu Jul 3 07:05:10 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Thu, 03 Jul 2003 19:05:10 +0800 Subject: [rt-users] Recommended system spec's In-Reply-To: <2BCE88E5-AD45-11D7-B5B2-003065DC18B8@hamburg.fcb.com> References: <2696886377.1057243645@matty> <20030703081341.GC19789@hamburg.fcb.com> <2703090388.1057249849@matty> <2BCE88E5-AD45-11D7-B5B2-003065DC18B8@hamburg.fcb.com> Message-ID: <2712351455.1057259110@matty> > You should ask them to log slow queries and forward them to You so they > can be discussed on the list. Been down that road, I know the slow queries, and haven't been able to get any resolution on that. Unfortunately due to the size of our db changing to RT3.0.x is far from trivial task. From hwagener at hamburg.fcb.com Thu Jul 3 08:14:19 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 3 Jul 2003 14:14:19 +0200 Subject: [rt-users] Recommended system spec's In-Reply-To: <2712351455.1057259110@matty> References: <2696886377.1057243645@matty> <20030703081341.GC19789@hamburg.fcb.com> <2703090388.1057249849@matty> <2BCE88E5-AD45-11D7-B5B2-003065DC18B8@hamburg.fcb.com> <2712351455.1057259110@matty> Message-ID: On Donnerstag, 3. Juli 2003, at 13:05 Uhr, Matthew Watson wrote: >> You should ask them to log slow queries and forward them to You so >> they >> can be discussed on the list. > > Been down that road, I know the slow queries, and haven't been able to > get any resolution on that. Unfortunately due to the size of our db > changing to RT3.0.x is far from trivial task. > Ah, You did not state You have RT 2 running, and I implied RT 3 - sorry about that. The rt2 to rt3 import tool features an incremental mode which might help You in migrating over an extended time frame. Regards, Harald From mwatson at netspace.net.au Thu Jul 3 08:18:03 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Thu, 03 Jul 2003 20:18:03 +0800 Subject: [rt-users] Recommended system spec's In-Reply-To: References: <2696886377.1057243645@matty> <20030703081341.GC19789@hamburg.fcb.com> <2703090388.1057249849@matty> <2BCE88E5-AD45-11D7-B5B2-003065DC18B8@hamburg.fcb.com> <2712351455.1057259110@matty> Message-ID: <2716724282.1057263483@matty> Arh sorry, thought I mentioned that, yeh 2.0.11, converting to the database on our testing system is on the plans, but its gonna take about 2 weeks of converting I think :( Mat.t -- > On Donnerstag, 3. Juli 2003, at 13:05 Uhr, Matthew Watson wrote: > >>> You should ask them to log slow queries and forward them to You so >>> they >>> can be discussed on the list. >> >> Been down that road, I know the slow queries, and haven't been able to >> get any resolution on that. Unfortunately due to the size of our db >> changing to RT3.0.x is far from trivial task. >> > Ah, You did not state You have RT 2 running, and I implied RT 3 - sorry > about that. The rt2 to rt3 import tool features an incremental mode which > might help You in migrating over an extended time frame. > > Regards, > Harald > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From hwagener at hamburg.fcb.com Thu Jul 3 08:26:55 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 3 Jul 2003 14:26:55 +0200 Subject: [rt-users] Multiple skinable interfaces In-Reply-To: References: Message-ID: On Donnerstag, 3. Juli 2003, at 13:00 Uhr, Andrew Macinnes wrote: > > Hi there folks, > > I have been tasked with coming up with a new ticketing system and have > been recommended RT. > > RT seems to meet a lot of our needs, but I can't seem to find out in > the documentation whether it is possible to have different skin for > different projects within one instance of RT. > > We have many different groups who whould like to use a centralised > ticket system each with their own distinctive look and feel. > > Is this easily possible? > You can easily change the appearance of RT's Web Interface by changing the CSS information. Which stylesheet is loaded can be specified in the Mason Elements themselves. Regards, Harald From karsten.konrad at uni-graz.at Thu Jul 3 10:08:43 2003 From: karsten.konrad at uni-graz.at (Karsten Konrad) Date: Thu, 03 Jul 2003 16:08:43 +0200 Subject: [rt-users] No autoreply to unprivileged users (webinterface) Message-ID: <3F0438EB.8080004@uni-graz.at> hi, my rt-system has a problem with unprivileged users :-/ i thought the autoreply should be triggered whenever a new ticket is created, no matter if the user is privileged or not. my system replies only if the ticket is created in the webinterface by a privileged user, or by mail by any user. i suspect that this relates to the problem, that i can't list unprivileged users (with the "show deactivated users" option checked). this problem started after i switched from mod_perl2 to mod_fastcgi. anybody got an idea? my setup: redhat 8 rt 3.0.3 rtfm 2.x apache 2.0.43 mysql 3.23.56-1.80 mod_fastcgi 2.4.0 postfix 1.1.11-5 From ddofton at 4cls.org Thu Jul 3 10:21:47 2003 From: ddofton at 4cls.org (Dan Dofton) Date: Thu, 3 Jul 2003 10:21:47 -0400 Subject: [rt-users] header/body dissapeared In-Reply-To: <20030702211236.GB10787@quad.gamesnet.de> References: <20030701180732.GA18400@quad.gamesnet.de> <20030702162747.2833db92.ddofton@4cls.org> <20030702211236.GB10787@quad.gamesnet.de> Message-ID: <20030703102147.7a6c33fb.ddofton@4cls.org> On Wed, 2 Jul 2003 23:12:36 +0200 Tobias Lott wrote: > i start fetchmail with cron > > .fetchmailrc > > poll mail.foo.tld > protocol POP3 > user info at foo.tld > password XXXXXXXX > to info at the-rt-server.foo.tld > > > aliases > > info: "|/path/to/rt3/bin/rt-mailgate --queue info --action correspond > --url http://the-rt-server.foo.tld/" > > nothing more. Thanks much. Sometimes things are much simpler than I imagine. Are the aliases defined in /etc/aliases, or ~/.aliases, or ~./mailrc? And did you have to create a unix user named 'info' on the rt box? -- Dan Dofton Automation Assistant Four County Library System 304 Clubhouse Rd Vestal, NY 13850 (607) 723-8236 Ext 313 ddofton at 4cls.org www.4cls.org From tlott at gmx.net Thu Jul 3 12:06:41 2003 From: tlott at gmx.net (Tobias Lott) Date: Thu, 3 Jul 2003 18:06:41 +0200 Subject: [rt-users] header/body dissapeared In-Reply-To: <20030703102147.7a6c33fb.ddofton@4cls.org> References: <20030701180732.GA18400@quad.gamesnet.de> <20030702162747.2833db92.ddofton@4cls.org> <20030702211236.GB10787@quad.gamesnet.de> <20030703102147.7a6c33fb.ddofton@4cls.org> Message-ID: <20030703160641.GA24175@quad.gamesnet.de> the aliases are in /etc/aliases and i dont have a unix user named info On Thu, Jul 03, 2003 at 10:21:47AM -0400, Dan Dofton wrote: > On Wed, 2 Jul 2003 23:12:36 +0200 > Tobias Lott wrote: > > > i start fetchmail with cron > > > > .fetchmailrc > > > > poll mail.foo.tld > > protocol POP3 > > user info at foo.tld > > password XXXXXXXX > > to info at the-rt-server.foo.tld > > > > > > aliases > > > > info: "|/path/to/rt3/bin/rt-mailgate --queue info --action correspond > > --url http://the-rt-server.foo.tld/" > > > > nothing more. > > Thanks much. Sometimes things are much simpler than I imagine. Are the > aliases defined in /etc/aliases, or ~/.aliases, or ~./mailrc? And did you > have to create a unix user named 'info' on the rt box? > -- > Dan Dofton > Automation Assistant > Four County Library System > 304 Clubhouse Rd > Vestal, NY 13850 > (607) 723-8236 Ext 313 > ddofton at 4cls.org > www.4cls.org > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From jwilzig at wirelesscorp.com Thu Jul 3 14:24:30 2003 From: jwilzig at wirelesscorp.com (Jonathan Wilzig) Date: Thu, 3 Jul 2003 11:24:30 -0700 Subject: [rt-users] RT3 on Gentoo Message-ID: <003f01c34190$5943fdb0$ae01030a@WSC.WirelessCorp.com> Just wondering if anyone has run RT on a Gentoo system. The PERL deps are turning into a bit of a pain using emerge. Has anyone heard of a plan for creating an ebuild? I saw one thing on Google from the forked team (Zynot) but it didn't look like they were having much luck. Any info would be appreciated. Thanks, --------------- Jonathan Wilzig Wireless Services Corporation jwilzig at wirelesscorp.com From jritchie at bible.edu Thu Jul 3 15:14:32 2003 From: jritchie at bible.edu (Josiah Ritchie) Date: Thu, 3 Jul 2003 15:14:32 -0400 Subject: [rt-users] RT3 on Gentoo In-Reply-To: <003f01c34190$5943fdb0$ae01030a@WSC.WirelessCorp.com> References: <003f01c34190$5943fdb0$ae01030a@WSC.WirelessCorp.com> Message-ID: <20030703151432.0bce1223.jritchie@bible.edu> Jonathan Wilzig scripted :: >Just wondering if anyone has run RT on a Gentoo system. The PERL deps are >turning into a bit of a pain using emerge. Has anyone heard of a plan for >creating an ebuild? I saw one thing on Google from the forked team (Zynot) >but it didn't look like they were having much luck. Any info would be >appreciated. Yeah, I've run it. You can get some ebuilds to make it work on my website as I've been working on it, but haven't had the time to finish it yet. http://josiah.ritchietribe.net/ and check out my blog as I kept my notes on there. Just run a search for RT. http://josiah.ritchietribe.net/b2/ I'd be glad to work with you on finishing it up. You might also check out the gentoo forums. steveb and I talked a lot concerning it. JSR/ From bradleyb at u.washington.edu Thu Jul 3 15:28:17 2003 From: bradleyb at u.washington.edu (Bradley Bell) Date: Thu, 3 Jul 2003 12:28:17 -0700 Subject: [rt-users] using scrips to create tickets Message-ID: <003b01c34199$416a40b0$c35a5f80@css.washington.edu> I've been trying to set up scrips to autocreate tickets, but am having trouble getting it to do what I want. For example, I have a custom field set up, "Delivery Required" which just takes "Yes" or "No". So, if a ticket requires delivery, a user will change this to Yes. When this happens, I want a new ticket to be automatically created in the "Delivery" queue. The current ticket should also then depend on the delivery ticket. Does anyone else have a similar setup? -Brad From bpinksto at centenary.edu Thu Jul 3 15:45:43 2003 From: bpinksto at centenary.edu (Brad Pinkston) Date: Thu, 3 Jul 2003 14:45:43 -0500 Subject: [rt-users] Upgrade to RT3 and Custom Fields Message-ID: <00b001c3419b$b0f972a0$ca9189c6@gents.centenary.edu> Where is the script to upgrade a rt2 database to rt3? Also, how is everyone adding info into Custom Fields? Email, PHP, CGI ??? Thanks, Brad Pinkston Firewall/Network Administrator Checkpoint CCSA Centenary College of LA (318) 869-5003 bpinksto at centenary.edu ------------------------------------------------------ This email has been scanned for viruses by Centenary College of LA From lcs at MIT.EDU Thu Jul 3 19:54:36 2003 From: lcs at MIT.EDU (Larry Stone) Date: Thu, 3 Jul 2003 19:54:36 EDT Subject: [rt-users] fix for over-liberal regexp matching $rtname Message-ID: RT 3.0.2 has some mistakes in the regexp used to check for $rtname in the Subject: header of email messages, and the loop-prevention header. It does not escape regexp metacharacters in the value of $rtname, yet $rtname often contains "." -- so e.g. when $rtname is "demo.mit.edu" the subject tag "[demoXmitYedu #1]" is accepted as applying to ticket #1. This patch escapes the value of $rtname in regexps. It also makes the test for the subject-line tag a bit more generous, allowing any whitespace separating $rtname and the "#" instead of exactly a space, on the protocol principal "be liberal in what you accept". I've tested it lightly on my server, Solaris8/Apache 1.3/fastcgi/mysql/perl 5.8/etc. -- Larry *** lib/RT/EmailParser.pm.orig Mon May 12 20:31:23 2003 --- lib/RT/EmailParser.pm Thu Jul 3 19:11:38 2003 *************** *** 93,99 **** #If this instance of RT sent it our, we don't want to take it in my $RTLoop = $head->get("X-RT-Loop-Prevention") || ""; chomp($RTLoop); #remove that newline ! if ( $RTLoop =~ /^$RT::rtname/ ) { return (1); } --- 93,99 ---- #If this instance of RT sent it our, we don't want to take it in my $RTLoop = $head->get("X-RT-Loop-Prevention") || ""; chomp($RTLoop); #remove that newline ! if ( $RTLoop =~ /^\Q$RT::rtname\E/o ) { return (1); } *************** *** 256,262 **** my $Subject = shift; ! if ( $Subject =~ s/\[$RT::rtname \#(\d+)\s*\]//i ) { my $id = $1; $RT::Logger->debug("Found a ticket ID. It's $id"); return ($id); --- 256,262 ---- my $Subject = shift; ! if ( $Subject =~ s/\[\Q$RT::rtname\E\s+\#(\d+)\s*\]//i ) { my $id = $1; $RT::Logger->debug("Found a ticket ID. It's $id"); return ($id); From mrz at intelenet.net Thu Jul 3 22:11:42 2003 From: mrz at intelenet.net (matthew zeier) Date: Thu, 3 Jul 2003 19:11:42 -0700 Subject: [rt-users] rt2-to-rt3 import errors - missing many tickets Message-ID: I exported some 15k tickets from rt2 and spent several hours watching them import into rt3. However, it appears that only 908 tickets were imported. mysql> select count(*) from Tickets; +----------+ | count(*) | +----------+ | 908 | +----------+ The only errors I saw were like: [Thu Jul 3 23:41:32 2003] [error]: Could not load create a user with the email address 'support at intelenet.com' to add as a watcher for ticket 15810 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438) ... .t-15822 [Thu Jul 3 23:41:50 2003] [crit]: Failed to create user support at intelenet.com: Name in use (/opt/rt3/lib/RT/User_Overlay.pm:595) Scrip imports failed (expected that) and I got a handful of "Couldn't create link from fsck.com-rt:...." Using version 1.12 into rt3.0.4pre1 on a redhat8 box with a self-built perl 5.8. -- matthew zeier - "Nothing in life is to be feared. It is only to be understood." - Marie Curie From to_x at gmx.de Fri Jul 4 00:58:45 2003 From: to_x at gmx.de (Torsten Olschewski) Date: Fri, 04 Jul 2003 06:58:45 +0200 Subject: [rt-users] rt2-to-rt3-v1.13 import problem Message-ID: <3F050985.4040007@gmx.de> Phil Homewood schrieb: Hello, >> .t-53 >> [Mon Jun 30 13:14:05 2003] [crit]: Failed to create user : Must specify 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) >> [Mon Jun 30 13:14:05 2003] [error]: Could not load create a user with the email address '' to add as a watcher for ticket 53 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) > > > > Two ticket watchers cannot be created. Check those tickets and > make sure this is not going to cause you problems. It probably > won't; have a look at the dumpfile and the original RT2 tickets > if you're concerned. for testing i have replaced the "'Email' => undef," with "'Email' => 'myemail at host.com'" in every ticket with these error. >> Could not create scrip: On Transaction Notify Owner with templateTransaktionsmeldung in queue0 >> Could not create scrip: On Create Notify Requestors, Ccs and AdminCcs with templateTransaktionsmeldung in queue0 >> Could not create scrip: On Create Autoreply To Requestors with templateEingangsbestaetigung in queue0 > > > Custom templates are not imported. You should recreate them > after checking that all the objects and methods therein are > still valid, and then configure the above scrips for that > queue. I have deleted the Scrip section in the metadata file. Do I need this section absolutely? In my new RT3 I have the standard templates which i can change by hand. Thanks so far. One error is still there after the userimport: Importing groups gggggggggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr [Wed Jul 2 08:14:56 2003] [crit]: 1 /opt/rt3/lib/RT/ACE_Overlay.pm:884) [Wed Jul 2 08:14:56 2003] [crit]: Can't load a principal for id (/opt/rt3/lib/RT/ACE_Overlay.pm:885) rrrrrrqqqqqqqqqqqqqqqqqqqqq Importing tickets...t-1000 . Groups table in rt2 looks different to rt3 table. So I can't compare the fields. How can I check this? Thanks in advance Torsten _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From emilio at dorial.com Fri Jul 4 01:09:43 2003 From: emilio at dorial.com (Emilio F Panighetti) Date: Fri, 4 Jul 2003 01:09:43 -0400 Subject: [rt-users] RT on RedHat 9? Message-ID: Hello, Did anybody try RT on RedHat 9, using standard CGI? Created an Apache2 config like this: ServerName myserver.mydomain.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 ScriptAlias /rt3-cgi/ "/opt/rt3/bin/" Action html-mason /rt3-cgi/mason_handler.fcgi SetHandler html-mason So, if I try to access index.html, the web server should fork and invoke something like this: mason_handler.fcgi /opt/rt3/share/html/index.html When executing it from the command line, it simply hangs, which is exactly what apache seems to be doing when this is invoked. mod_perl2 doesn't seem to work at all with apache 2.0.45 (Need it instead of the stock RH9 Apache because of the LDAP module). Thanks! Emilio From vcagud at chikka.org Fri Jul 4 01:39:45 2003 From: vcagud at chikka.org (vince cagud) Date: 04 Jul 2003 13:39:45 +0800 Subject: [rt-users] RT on RedHat 9? In-Reply-To: References: Message-ID: <1057297184.2540.34.camel@bliss> hi. what i did is compile apache-1.3.2x series, with mod_perl and run it on localhost:8080. then i use apache2 with virtual hosts and mod_rewrite or mod_proxy to enable clients to connect to rt. granted that there is the extra load of the second web server, still it gives me the best of both worlds as my users can still use apache2. hth, -- vince. On Fri, 2003-07-04 at 13:09, Emilio F Panighetti wrote: > Hello, > > Did anybody try RT on RedHat 9, using standard CGI? > > Created an Apache2 config like this: > > > ServerName myserver.mydomain.com > DocumentRoot /opt/rt3/share/html > AddDefaultCharset UTF-8 > > ScriptAlias /rt3-cgi/ "/opt/rt3/bin/" > Action html-mason /rt3-cgi/mason_handler.fcgi > > SetHandler html-mason > > > > So, if I try to access index.html, the web server should fork and > invoke something like this: > > mason_handler.fcgi /opt/rt3/share/html/index.html > > When executing it from the command line, it simply hangs, which is > exactly what apache seems to be doing when this is invoked. > > mod_perl2 doesn't seem to work at all with apache 2.0.45 (Need it > instead of the stock RH9 Apache because of the LDAP module). > > Thanks! > Emilio > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From josea.fabregas at ciemat.es Fri Jul 4 04:46:51 2003 From: josea.fabregas at ciemat.es (Jose A. Fabregas Reyes) Date: Fri, 04 Jul 2003 10:46:51 +0200 Subject: [rt-users] Name of queues <-> name of email Message-ID: Hello RT-users, One question; I have a queue with a name "name_queue" and this queue points to an email address define in its configuration; but this email address has a diferent name. RT know this correspondence when create a ticket from RT. But if I send a mail from any host, to the name-of-email-queue RT refused this mail: RT couldn't find the queue: "web_y_gdoc" Part of the /etc/aliases: ..... web_y_gdoc: "|/soft/rt3/bin/rt-mailgate --queue web_y_gdoc --action correspond --url http://webrt.ciemat.es:8080/" web_y_gdoc-comment: "|/soft/rt3/bin/rt-mailgate --queue web_y_gdoc --action comment --url http://webrt.ciemat.es:8080/" ..... I have confirmed, the queues that match its name with its email-address, running well. Any help would be very apreciate -------------- next part -------------- A non-text attachment was scrubbed... Name: winmail.dat Type: application/ms-tnef Size: 1792 bytes Desc: not available URL: From mitya at cavia.pp.ru Fri Jul 4 07:48:09 2003 From: mitya at cavia.pp.ru (Dmitry Sivachenko) Date: Fri, 4 Jul 2003 15:48:09 +0400 Subject: [rt-users] autocreate users on mail submission Message-ID: <20030704114809.GA21153@fling-wing.demos.su> Hello! I use RT 3.0.3. Is it possible NOT to create new user when someone submits a new ticket via e-mail? We want to create users only for staff and accept mail from everybody but without new user creation. Thanks! From mixo at beth.uniforum.org.za Fri Jul 4 08:00:17 2003 From: mixo at beth.uniforum.org.za (mixo) Date: Fri, 04 Jul 2003 14:00:17 +0200 Subject: [rt-users] Data import errors : attachments and users Message-ID: <3F056C51.7080907@beth.uniforum.org.za> While importing data I ran into some problems. From the import logs User errors: +++++++++++++++++++++++++++++++++++++++++++++= Jun 30 08:45:27 localhost RT: Creating user 0114527926 at host.name at /root/dumpfile-to-rt-3.0 line 617. (/opt/rt3/lib/RT.pm:235) Jun 30 08:45:27 localhost RT: DBD::Pg::st execute failed: ERROR: pg_atoi: error in "0114527926 at host.name": can't parse "@host.name" at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235) +++++++++++++++++++++++++++++++++++++++++++++= +++++++++++++++++++++++++++++++++++++++++++++= Jul 1 00:00:03 localhost RT: Creating user yvette at ho-st.name at /root/dumpfile-to-rt-3.0 line 617. (/opt/rt3/lib/RT.pm:235) Jul 1 00:00:03 localhost RT: DBD::Pg::st execute failed: ERROR: pg_atoi: error in "yvette at internext-sa.com": can't parse "yvette at ho-st.name" at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235) Jul 1 00:00:03 localhost RT: RT::Handle=HASH(0x8d90ed0) couldn't execute the query 'SELECT * FROM Users WHERE id = ?' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/opt/rt3/lib/RT.pm:235) +++++++++++++++++++++++++++++++++++++++++++++= Attachment errors: ++++++++not supported+++++++++++++++++++++++++++++++++++++= Jul 1 06:02:44 localhost RT: DBD::Pg::st execute failed: ERROR: Unicode >= 0x10000 is not supported at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235) Jul 1 06:02:44 localhost RT: RT::Handle=HASH(0x8d90ed0) couldn't execute the query 'INSERT INTO Attachments (ContentType, Parent, Filename, Headers, Creator, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/opt/rt3/lib/RT.pm:235) Jul 1 06:02:44 localhost RT: Couldn't create attachment HASH(0x8e5f980) $VAR1 = { 'ContentType' => 'application/octet-stream', 'Filename' => 'error.txt', 'Created' => '2001-10-27 09:37:05+00', 'Headers' => 'Content-Type: application/octet-stream; name="error.txt" Content-Transfer-Encoding: quoted-printable Content-Description: error.txt Content-Disposition: inline; filename="error.txt" ', 'Content' => 'Sorry, but we couldn\'t open the attach file when sending this message original file: f:\\????\\????????\\????\\ve\'head&rotor\'(1468336423).jpg ', 'ContentEncoding' => 'none', 'Creator' => '1260', 'Parent' => '11893', 'TransactionId' => '16584' }; (/opt/rt3/lib/RT.pm:235) +++++++++++++++++++++++++++++++++++++++++++++= +++++++++invalid++++++++++++++++++++++++++++++++++++= Jul 3 22:37:40 localhost RT: DBD::Pg::st execute failed: ERROR: Invalid UNICODE character sequence found (0xe9203c) at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235) Jul 3 22:37:40 localhost RT: RT::Handle=HASH(0x8d90ed0) couldn't execute the query 'INSERT INTO Attachments (ContentType, Subject, Headers, Creator, Created, TransactionId) VALUES (?, ?, ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/opt/rt3/lib/RT.pm:235) Jul 3 22:37:40 localhost RT: Couldn't create attachment HASH(0x8fd9130) $VAR1 = { 'Subject' => 'Fw: virus HOAX warning - please check', 'ContentType' => 'multipart/alternative', 'Headers' => 'Received: from host (host [it]) by rt-host (8.11.6/8.11.6) with ESMTP id g439Js711895; Fri, 3 May 2002 11:19:54 +0200 Received: from host2 (host2 [IP2]) by host (8.11.6/8.11.0) with ESMTP id g439a8a12957; Fri, 3 May 2002 11:36:15 +0200 Received: from dave (host3 [IP3]) by host2 (8.9.3/8.9.3) with SMTP id LAA10884; Fri, 3 May 2002 11:25:30 +0200 (SAST) (envelope-from dave at host3) Message-Id: <001901c1f290$e13a6ec0$9148a8c0 at host4> From: "Dave Johnstone" To: "ZIKI BOTES" , "Name 3" , "Host2" , "Name4" , "Yon R Jul 4 00:44:59 localhost RT: DBD::Pg::st execute failed: ERROR: Invalid UNICODE character sequence found (0xe46720) at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235) +++++++++++++++++++++++++++++++++++++++++++++= (Changed names and email addresses) And, the following message appeared twice before the import was interupted: +++++++++++++++++++++++++++++++++++++++++++++= [crit]: Failed to create user : Must specify 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) [error]: Could not load create a user with the email address '' to add as a watcher for ticket 7064 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) +++++++++++++++++++++++++++++++++++++++++++++= What could be the cause of the problem(s), and how can it (they) be solved? System: perl-5.8.0-88 (perl-DBI-1.32-5 , perl-DBD-Pg-1.21-2 ) postgresql-7.3.2-3 Redhat 9 (2.4.20-8smp) RT 3.0.3 From to_x at gmx.de Fri Jul 4 08:43:27 2003 From: to_x at gmx.de (Torsten Olschewski) Date: Fri, 04 Jul 2003 14:43:27 +0200 Subject: [rt-users] rt2-to-rt3-v1.13 still import problem Message-ID: <3F05766F.1000006@gmx.de> Hello, Phil Homewood schrieb: >> .t-53 >> [Mon Jun 30 13:14:05 2003] [crit]: Failed to create user : Must specify 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) >> [Mon Jun 30 13:14:05 2003] [error]: Could not load create a user with the email address '' to add as a watcher for ticket 53 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1420) > > > > Two ticket watchers cannot be created. Check those tickets and > make sure this is not going to cause you problems. It probably > won't; have a look at the dumpfile and the original RT2 tickets > if you're concerned. for testing i have replaced the "'Email' => undef," with "'Email' => 'myemail at host.com'" in every ticket with these error. >> Could not create scrip: On Transaction Notify Owner with templateTransaktionsmeldung in queue0 >> Could not create scrip: On Create Notify Requestors, Ccs and AdminCcs with templateTransaktionsmeldung in queue0 >> Could not create scrip: On Create Autoreply To Requestors with templateEingangsbestaetigung in queue0 > > > Custom templates are not imported. You should recreate them > after checking that all the objects and methods therein are > still valid, and then configure the above scrips for that > queue. I have deleted the Scrip section in the metadata file. Do I need this section absolutely? In my new RT3 I have the standard templates which i can change by hand. Thanks so far. One error is still there after the userimport: Importing groups gggggggggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr [Wed Jul 2 08:14:56 2003] [crit]: 1 /opt/rt3/lib/RT/ACE_Overlay.pm:884) [Wed Jul 2 08:14:56 2003] [crit]: Can't load a principal for id (/opt/rt3/lib/RT/ACE_Overlay.pm:885) rrrrrrqqqqqqqqqqqqqqqqqqqqq Importing tickets...t-1000 . Groups table in rt2 looks different to rt3 table. So I can't compare the fields. How can I check this? Thanks in advance Torsten From sbe at oleane.net Fri Jul 4 09:27:43 2003 From: sbe at oleane.net (Stefan Berder) Date: Fri, 4 Jul 2003 15:27:43 +0200 Subject: [rt-users] Problem after installing rt 3.0.3 Message-ID: <122271729496.20030704152743@oleane.net> Hi, I installed rt with fastcgi support My apache config is as suggested in the rtfm (http://fsck.com/rtfm/article.html?id=2#102) All i can get from the index.html is the code, not interpreted. I can't figure out what to do with that, heeeeeeeeelp ::) Stefan -- #=- Stefan Berder tel : 4 76 72 -=# #=- Ing?nieur syst?me et r?seau 01 41 21 76 72 -=# #=- CSIG-ISS mail : sbe at oleane.net -=# #=- /(bb|[^b]{2})/ stefan.berder at francetelecom.com -=# From mixo at beth.uniforum.org.za Fri Jul 4 09:53:15 2003 From: mixo at beth.uniforum.org.za (mixo) Date: Fri, 04 Jul 2003 15:53:15 +0200 Subject: [rt-users] Interrupted data import Message-ID: <3F0586CB.2010500@beth.uniforum.org.za> Is there anyway to recover from an interrupted data import? From niels=rt at bakker.net Fri Jul 4 09:51:00 2003 From: niels=rt at bakker.net (Niels Bakker) Date: Fri, 4 Jul 2003 15:51:00 +0200 Subject: [rt-users] Problem after installing rt 3.0.3 In-Reply-To: <122271729496.20030704152743@oleane.net> References: <122271729496.20030704152743@oleane.net> Message-ID: <20030704135100.GD37856@snowcrash.tpb.net> Stefan, * sbe at oleane.net (Stefan Berder) [Fri 04 Jul 2003, 15:25 CEST]: > Hi, > I installed rt with fastcgi support > My apache config is as suggested in the rtfm > (http://fsck.com/rtfm/article.html?id=2#102) > All i can get from the index.html is the code, not interpreted. > I can't figure out what to do with that, heeeeeeeeelp ::) Posting "I did everything right yet it still doesn't work" makes it pretty difficult to help you. Please post the relevant parts of your Apache configuration. -- Niels. -- From sbw at tapestry.tucson.az.us Fri Jul 4 14:10:54 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: 04 Jul 2003 11:10:54 -0700 Subject: [rt-users] Uh, user? what user? Message-ID: <1057342254.3767.20.camel@tapestry.home.net> I'm trying to install RT 3.0.3 on RedHat 8.0 with postgres, everything seems to build and install fine but when I try to login via the web I can't find a user/password that work. The users table in the DB doesn't have 'rt_user' listed, just 'root' (and the two internal users, of course). I've tried both (and others, including 'postgres', which owns the DB) and all are rejected. I've *definitely* tried the $DatabaseUser and $DatabasePassword I gave in the RT_SiteConfig.pm file. All attempts give the "Error: Your username or password is incorrect" message. I've not found anything logged anyway that's useful - in fact, I've found nothing logged at all except the POST for the form. What have I done wrong? What do I need to do differently? Thanks! Steve -- Steve Wampler The gods that smiled on your birth are now laughing out loud. From jesse at bestpractical.com Fri Jul 4 14:43:22 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 4 Jul 2003 14:43:22 -0400 Subject: [rt-users] Uh, user? what user? In-Reply-To: <1057342254.3767.20.camel@tapestry.home.net> References: <1057342254.3767.20.camel@tapestry.home.net> Message-ID: <20030704184322.GP12138@fsck.com> From the README 8 Stop and start your webserver, so it picks up your configuration changes. NOTE: root's password for the web interface is "password" (without the quotes.) Not changing this is a SECURITY risk On Fri, Jul 04, 2003 at 11:10:54AM -0700, Steve Wampler wrote: > > I'm trying to install RT 3.0.3 on RedHat 8.0 with postgres, > everything seems to build and install fine but when I try > to login via the web I can't find a user/password that work. > > The users table in the DB doesn't have 'rt_user' listed, just > 'root' (and the two internal users, of course). I've tried > both (and others, including 'postgres', which owns the DB) > and all are rejected. I've *definitely* tried the $DatabaseUser > and $DatabasePassword I gave in the RT_SiteConfig.pm file. > > All attempts give the "Error: Your username or password is > incorrect" message. I've not found anything logged anyway > that's useful - in fact, I've found nothing logged at all > except the POST for the form. > > What have I done wrong? What do I need to do differently? > > Thanks! > Steve > -- > Steve Wampler > The gods that smiled on your birth are now laughing out loud. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cwfox at fujitsu.com Fri Jul 4 17:54:01 2003 From: cwfox at fujitsu.com (Camron W. Fox) Date: Fri, 4 Jul 2003 11:54:01 -1000 Subject: [rt-users] FastCGI: server error Message-ID: Alle, I have installed Perl 5.8 (at Jesse's most severe recommendation) and reinstalled RT3.0.3. I'm using RH7.3, Mysql 4.0.12, mod_fastcgi 2.4.0 and Apache 1.3.27-2. All went well (relatively) until I attempted to start the Apache server and get the following error: [Fri Jul 4 11:19:56 2003] [notice] FastCGI: process manager initialized (pid 14984) [Fri Jul 4 11:19:56 2003] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 14985) [Fri Jul 4 11:19:57 2003] [notice] Apache/1.3.27 (Unix) (Red-Hat/Linux) mod_fastcgi/2.4.0 mod_python/2.7.8 Python/1.5.2 mod_ssl/2.8.12 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 mod_throttle/3.1.2 configured -- resuming normal operations [Fri Jul 4 11:19:57 2003] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Fri Jul 4 11:19:57 2003] [notice] Accept mutex: sysvsem (Default: sysvsem) Can't locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains: /usr/local/rt3/local/lib /usr/local/rt3/lib /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at /usr/local/rt3/lib/RT.pm line 105. Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi line 28. [Fri Jul 4 11:20:03 2003] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" (pid 14985) terminated by calling exit with status '13' Here is the output from the installation: [root at hilo rt-3-0-3]# PERL=/usr/local/bin/perl ./configure --prefix=/usr/local/rt3 --with-web-group=apache --with-web-user= apache checking for a BSD-compatible install... /usr/bin/install -c checking for perl... /usr/local/bin/perl checking for chosen layout... RT3 configure: creating ./config.status config.status: creating sbin/rt-setup-database config.status: creating sbin/rt-test-dependencies config.status: creating Makefile config.status: creating etc/RT_Config.pm config.status: creating lib/RT.pm config.status: creating lib/t/00smoke.t config.status: creating lib/t/01harness.t config.status: creating lib/t/02regression.t config.status: creating lib/t/03web.pl config.status: creating lib/t/04_send_email.pl config.status: creating bin/mason_handler.fcgi config.status: creating bin/mason_handler.scgi config.status: creating bin/mason_handler.svc config.status: creating bin/rt-commit-handler config.status: creating bin/rt-crontool config.status: creating bin/rt-mailgate config.status: creating bin/webmux.pl [root at hilo rt-3-0-3]# /usr/local/bin/perl sbin/rt-test-dependencies --with-mysql --with-fastcgi MASON dependencies: Params::Validate 0.02...found Cache::Cache ...found Exception::Class ...found HTML::Mason 1.16...found MLDBM ...found Errno ...found FreezeThaw ...found Digest::MD5 ...found CGI::Cookie 1.20...found Storable ...found Apache::Session 1.53...found FASTCGI dependencies: CGI ...found FCGI ...found CGI::Fast ...found MAILGATE dependencies: HTML::TreeBuilder ...found HTML::FormatText ...found Getopt::Long ...found LWP::UserAgent ...found CLI dependencies: Getopt::Long 2.24...found CORE dependencies: Digest::MD5 ...found DBI 1.18...found Test::Inline ...found Class::ReturnValue 0.40...found DBIx::SearchBuilder 0.86...found Text::Template ...found File::Spec 0.8...found HTML::Entities ...found Net::Domain ...found Log::Dispatch 2.0...found Locale::Maketext 1.04...found Locale::Maketext::Lexicon 0.25...found Locale::Maketext::Fuzzy ...found MIME::Entity 5.108...found Mail::Mailer 1.57...found Net::SMTP ...found Text::Wrapper ...found Time::ParseDate ...found File::Temp ...found Term::ReadKey ...found Text::Autoformat ...found Text::Quoted ...found DEV dependencies: Regexp::Common ...found Time::HiRes ...found Test::Inline ...found WWW::Mechanize ...found MYSQL dependencies: DBD::mysql 2.1018...found [root at hilo rt-3-0-3]# PERL=/usr/local/bin/perl make install mkdir -p //usr/local/rt3/etc cp etc/RT_Config.pm //usr/local/rt3/etc/RT_Config.pm [ -f //usr/local/rt3/etc/RT_SiteConfig.pm ] || cp etc/RT_SiteConfig.pm //usr/local/rt3/etc/RT_SiteConfig.pm chgrp rt //usr/local/rt3/etc/RT_Config.pm chown root //usr/local/rt3/etc/RT_Config.pm chgrp rt //usr/local/rt3/etc/RT_SiteConfig.pm chown root //usr/local/rt3/etc/RT_SiteConfig.pm Installed configuration. about to install rt in /usr/local/rt3 mkdir -p //usr/local/rt3/var/log mkdir -p //usr/local/rt3/var/mason_data mkdir -p //usr/local/rt3/var/mason_data/cache mkdir -p //usr/local/rt3/var/mason_data/etc mkdir -p //usr/local/rt3/var/mason_data/obj mkdir -p //usr/local/rt3/var/session_data mkdir -p //usr/local/rt3/share/html mkdir -p //usr/local/rt3/local/html mkdir -p //usr/local/rt3/local/etc mkdir -p //usr/local/rt3/local/po [ -d //usr/local/rt3/lib ] || mkdir //usr/local/rt3/lib cp -rp lib/* //usr/local/rt3/lib mkdir -p //usr/local/rt3/etc cp -rp \ etc/acl.* \ etc/initialdata \ etc/schema.* \ //usr/local/rt3/etc mkdir -p //usr/local/rt3/bin chmod +x bin/rt-mailgate \ bin/rt-crontool cp -rp \ bin/rt-mailgate \ bin/mason_handler.fcgi \ bin/mason_handler.svc \ bin/webmux.pl \ bin/rt-crontool \ //usr/local/rt3/bin mkdir -p //usr/local/rt3/sbin chmod +x sbin/rt-setup-database \ sbin/rt-test-dependencies cp -rp \ sbin/rt-setup-database \ sbin/rt-test-dependencies \ //usr/local/rt3/sbin [ -d //usr/local/rt3/share/html ] || mkdir //usr/local/rt3/share/html cp -rp ./html/* //usr/local/rt3/share/html cp -rp ./local/html/* //usr/local/rt3/local/html cp: cannot stat `./local/html/*': No such file or directory make: [local-install] Error 1 (ignored) cp -rp ./local/po/* //usr/local/rt3/local/po cp: cannot stat `./local/po/*': No such file or directory make: [local-install] Error 1 (ignored) cp -rp ./local/etc/* //usr/local/rt3/local/etc cp: cannot stat `./local/etc/*': No such file or directory make: [local-install] Error 1 (ignored) # RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a dir [ -f //usr/local/rt3/share/doc ] && rm //usr/local/rt3/share/doc make: [doc-install] Error 1 (ignored) [ -d //usr/local/rt3/share/doc ] || mkdir //usr/local/rt3/share/doc cp -rp ./README //usr/local/rt3/share/doc # Make the libraries readable chmod 0755 //usr/local/rt3 chown -R root //usr/local/rt3/lib chgrp -R bin //usr/local/rt3/lib chmod -R u+rwX,go-w,go+rX //usr/local/rt3/lib chmod 0755 //usr/local/rt3/bin chmod 0755 //usr/local/rt3/bin chmod 0755 //usr/local/rt3/etc chmod 0500 //usr/local/rt3/etc/* #TODO: the config file should probably be able to have its # owner set seperately from the binaries. chown -R root //usr/local/rt3/etc chgrp -R rt //usr/local/rt3/etc chmod 0550 //usr/local/rt3/etc/RT_Config.pm chmod 0550 //usr/local/rt3/etc/RT_SiteConfig.pm # Make the interfaces executable and setgid rt chown root //usr/local/rt3/bin/webmux.pl //usr/local/rt3/bin/rt-mailgate //usr/local/rt3/bin/rt-crontool //usr/local/rt3/bin/mason_handler.fcgi //usr/local/rt3/bin/mason_handler.svc chgrp rt //usr/local/rt3/bin/webmux.pl //usr/local/rt3/bin/rt-mailgate //usr/local/rt3/bin/rt-crontool //usr/local/rt3/bin/mason_handler.fcgi //usr/local/rt3/bin/mason_handler.svc chmod 0755 //usr/local/rt3/bin/webmux.pl //usr/local/rt3/bin/rt-mailgate //usr/local/rt3/bin/rt-crontool //usr/local/rt3/bin/mason_handler.fcgi //usr/local/rt3/bin/mason_handler.svc chmod g+s //usr/local/rt3/bin/mason_handler.fcgi //usr/local/rt3/bin/mason_handler.svc # Make the web ui readable by all. chmod -R u+rwX,go-w,go+rX //usr/local/rt3/share/html \ //usr/local/rt3/local/html \ //usr/local/rt3/local/po chown -R root //usr/local/rt3/share/html \ //usr/local/rt3/local/html chgrp -R bin //usr/local/rt3/share/html \ //usr/local/rt3/local/html # Make the web ui's data dir writable chmod 0770 //usr/local/rt3/var/mason_data \ //usr/local/rt3/var/session_data chown -R apache //usr/local/rt3/var/mason_data \ //usr/local/rt3/var/session_data chgrp -R apache //usr/local/rt3/var/mason_data \ //usr/local/rt3/var/session_data Congratulations. RT has been installed. You must now configure RT by editing /usr/local/rt3/etc/RT_SiteConfig.pm. (You will definitely need to set RT's database password before continuing. Not doing so could be very dangerous) After that, you need to initialize RT's database by running 'make initialize-database' [root at hilo rt-3-0-3]# PERL=/usr/local/bin/perl make initialize-database /usr/local/bin/perl //usr/local/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-passwordIn order to create a new database and grant RT access to that database, this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. schema sucessfully inserted Now inserting database ACLs Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...done. Now inserting RT data Creating Superuser ACL...Creating groups...3.4.5.6.7.8.9.done. Creating users...[Fri Jul 4 21:18:03 2003] [warning]: Use of uninitialized value in subtraction (-) at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record/Cachable.pm line 96. (/usr/local/rt3/lib/RT.pm:235) 10.[Fri Jul 4 21:18:03 2003] [warning]: Use of uninitialized value in subtraction (-) at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record/Cachable.pm line 96. (/usr/local/rt3/lib/RT.pm:235) 12.done. Creating queues...1.2.done. Creating ACL...2.3.done. Creating ScripActions...1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.done. Creating ScripConditions...1.2.3.4.5.6.7.8.9.done. Creating templates...1.2.3.4.5.6.7.8.9.10.11.12.done. Creating scrips...1.2.3.4.5.6.7.8.9.10.11.12.13.done. [root at hilo rt-3-0-3]# Here is the associated excerpt from the httpd.conf: DocumentRoot /usr/local/rt3/share/html AddHandler fastcgi-script fcgi fcgi fpl AddDefaultCharset UTF-8 FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/ SetHandler fastcgi-script PerlHandler RT::Mason Any help would be apprecaited. Best Regards, Camron Camron W. Fox Hilo Office High Performance Computing Group Fujitsu America, INC. E-mail: cwfox at fujitsu.com From MVidal at SonicFoundry.com Fri Jul 4 20:59:58 2003 From: MVidal at SonicFoundry.com (Mike Vidal) Date: Fri, 4 Jul 2003 20:59:58 -0400 Subject: [rt-users] problems with RT and Mason Message-ID: <93482DE01BC3614A8B9D48C7111F3803E16BE5@kenny.sonicfoundry.com> I'm having a little trouble getting RT going. Can anyone help? This is debain and Request Tracker 3 Here's the error message RT RT: [Mason] Cannot resolve file to Component: /opt/rt3/html/index.html (is file outside component root?) at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 838. (/usr/share/perl5/RT.pm:235) here's the "apache-modperl.conf" Alias /rt /opt/rt3/html PerlModule Apache::DBI PerlFreshRestart Off AddDefaultCharset UTF-8 PerlRequire /opt/rt3/libexec/webmux.pl SetHandler perl-script PerlHandler RT::Mason Here's what /opt/rt3 looks like. |-- html | |-- Admin | | |-- Elements | | |-- Global | | |-- Groups | | |-- Queues | | `-- Users | |-- Approvals | | `-- Elements | |-- Elements | |-- NoAuth | | `-- images | |-- REST | | `-- 1.0 | | `-- NoAuth | |-- Search | | `-- Elements | |-- SelfService | | |-- Attachment | | `-- Elements | |-- Ticket | | |-- Attachment | | `-- Elements | `-- User | |-- Elements | `-- Groups `-- libexec From MVidal at SonicFoundry.com Fri Jul 4 22:22:56 2003 From: MVidal at SonicFoundry.com (Mike Vidal) Date: Fri, 4 Jul 2003 22:22:56 -0400 Subject: [rt-users] problems with RT and Mason Message-ID: <93482DE01BC3614A8B9D48C7111F3803E16BE6@kenny.sonicfoundry.com> ok I got this fixed. Now I'm getting the RT page but the links to home, cofiguration, tickets etc. are bypasing the rt alias. EG the link to the preferences is going to http://hostname/admin rather than http://hostname/rt/admin. Any idea where I fix this? -----Original Message----- From: Mike Vidal To: 'rt-users at lists.fsck.com' Sent: 7/4/2003 7:59 PM Subject: [rt-users] problems with RT and Mason I'm having a little trouble getting RT going. Can anyone help? This is debain and Request Tracker 3 Here's the error message RT RT: [Mason] Cannot resolve file to Component: /opt/rt3/html/index.html (is file outside component root?) at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 838. (/usr/share/perl5/RT.pm:235) here's the "apache-modperl.conf" Alias /rt /opt/rt3/html PerlModule Apache::DBI PerlFreshRestart Off AddDefaultCharset UTF-8 PerlRequire /opt/rt3/libexec/webmux.pl SetHandler perl-script PerlHandler RT::Mason Here's what /opt/rt3 looks like. |-- html | |-- Admin | | |-- Elements | | |-- Global | | |-- Groups | | |-- Queues | | `-- Users | |-- Approvals | | `-- Elements | |-- Elements | |-- NoAuth | | `-- images | |-- REST | | `-- 1.0 | | `-- NoAuth | |-- Search | | `-- Elements | |-- SelfService | | |-- Attachment | | `-- Elements | |-- Ticket | | |-- Attachment | | `-- Elements | `-- User | |-- Elements | `-- Groups `-- libexec _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pape-rt at inf.fu-berlin.de Sat Jul 5 16:48:39 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Sat, 05 Jul 2003 22:48:39 +0200 Subject: [rt-users] another int. character bug (3.0.4pre1) in Ticket/Update.html Message-ID: <2147483647.1057445319@dialin-212-144-013-146.arcor-ip.net> if using Ticket/Update.html to change the subject of a message send to customer, the subject is not converted correctly. Umlauts in the subject are garbled in the mail and in the ticket transactions display. Dirk. From sbw at tapestry.tucson.az.us Sat Jul 5 16:50:19 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: 05 Jul 2003 13:50:19 -0700 Subject: [rt-users] Using SSL? Message-ID: <1057438219.26551.43.camel@tapestry.home.net> I've got RT version 3.0.3 running (once I learned to read) on Red Hat 8.0 with Apache 2, postgresql and sendmailpipe. However, it's running using port 80. I'd like to move it to SSL on port 443, but have a problem with email handling when I try. What I've done: Apache: In http.conf, changed the virtual host over to SSL on port 80, enabled certificates, etc. RT: In /opt/rt3/etc/*Site*, changed the Web URL to use 'https' and port '443'. This seems to work fine, I can login via https and browse through tickets, update them, etc. Mail: In /etc/aliases, changed the urls on the rt-mailgate pipes to use https and port 443. This doesn't work, no email goes out, instead email is: (Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL) Of course, backing out the changes to /etc/aliases doesn't work either - same message. However, backing out the changes to /etc/aliases, /opt/rt3/etc/*Site*, and /etc/httpd/conf/httpd.conf [that is, giving up on using SSL] works fine, as expected. Can someone point me in the right direction? I'd *much* prefer to use SSL to protect passwords on login, etc. Thanks, Steve -- Steve Wampler From jesse at bestpractical.com Sat Jul 5 17:06:50 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sat, 5 Jul 2003 17:06:50 -0400 Subject: [rt-users] another int. character bug (3.0.4pre1) in Ticket/Update.html In-Reply-To: <2147483647.1057445319@dialin-212-144-013-146.arcor-ip.net> References: <2147483647.1057445319@dialin-212-144-013-146.arcor-ip.net> Message-ID: <20030705210650.GV12138@fsck.com> On Sat, Jul 05, 2003 at 10:48:39PM +0200, Dirk Pape wrote: > if using Ticket/Update.html to change the subject of a message send to > customer, the subject is not converted correctly. Umlauts in the subject > are garbled in the mail and in the ticket transactions display. I'm using 3.0.4RC1, with mod_perl1, mysql 4.0.13 and perl 5.8.0 and can't replicate this. Anyone else? > > Dirk. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From peter at pwatson.org Sun Jul 6 05:08:22 2003 From: peter at pwatson.org (Peter Watson) Date: Sun, 06 Jul 2003 10:08:22 +0100 Subject: [rt-users] Apache problem - Possibly not RT? Message-ID: <5.1.1.6.2.20030706095906.030eaeb8@mail.pwatson.org> Hi All, Since installing RT I've had the following error message when restarting Apache: Failed to start apache : Starting httpd [ PERL PHP4 ZopeKeepHomes ][Sun Jul 6 09:58:33 2003] (eval 50): Unquoted string "n" may clash with future reserved word at (eval 50) line 12. [Sun Jul 6 09:58:33 2003] (eval 50): Unquoted string "g" may clash with future reserved word at (eval 50) line 12. [Sun Jul 6 09:58:33 2003] (eval 50): Useless use of numeric gt (>) in void context at (eval 50) line 12. stty: standard input: Inappropriate ioctl for device ..done I don't know where to start looking for this one - The error message doesn't give any clues at to which file has line 12 at fault! Is this something to do with my RT install? As an aside , I don't know what ZopeKeepHomes is either - Is this something RT needs? Thanks for any help, Peter Watson From bthauvin at clearchannel.fr Sun Jul 6 05:21:18 2003 From: bthauvin at clearchannel.fr (THAUVIN Blaise (Dir. Informatique)) Date: Sun, 6 Jul 2003 11:21:18 +0200 Subject: [rt-users] another int. character bug (3.0.4pre1) in Ticket/Update.html Message-ID: <5BA34116C6BBA14F9B18EAA1A0DE47EA0157B0@33par-exchange.dauphin_fr.clearchannel.fr> Hi, I confirm I can replicate it with exactly the same setup as Jesse. Looking into it, I may have found one more clue. 1) Created a ticket via mail WITHOUT ACCENTED CARACTERS IN SUBJECT and body. 2) Went to Ticket/Update.html manually (because I don't know where to click to go straight to this page) 3) Sent mail to the user with subject and body full of accented caracters. 4) Mail arrived with body OK but subject scrambled. Then I tried it the way I usualy do this : 1) idem 2) Went to ModifiyAll.html with the interface. 3) Modified subject to add plenty of accents 4) Sent mail to user 5) Result is OK Then third test : From login at login.org.ua Mon Jul 7 01:58:00 2003 From: login at login.org.ua (Andrey V. Loginoff) Date: Mon, 7 Jul 2003 08:58:00 +0300 Subject: [rt-users] Strange PostgreSQL 7.3.3 +RT3.0.2 behaviour = connection to database not closing when logging out Message-ID: <20030707055800.GC43419@hydrogen.insource.com.ua> Hello I have strangee RT behaviour on my installation: connecxtions to database are forking but not closing when loffing out. Please advise. -- UNIX is user friendly. It's just very selective about who it's friends are. Sincerely Yours, Andrey Loginov AVL40-RIPE From Ian.Grant at cl.cam.ac.uk Mon Jul 7 07:49:58 2003 From: Ian.Grant at cl.cam.ac.uk (Ian Grant) Date: Mon, 07 Jul 2003 12:49:58 +0100 Subject: [rt-users] Using SSL? In-Reply-To: Message from Steve Wampler of "05 Jul 2003 13:50:19 PDT." <1057438219.26551.43.camel@tapestry.home.net> Message-ID: > I've got RT version 3.0.3 running (once I learned to read) > on Red Hat 8.0 with Apache 2, postgresql and sendmailpipe. > However, it's running using port 80. I'd like to move it > to SSL on port 443, but have a problem with email handling > when I try. > .... > Can someone point me in the right direction? I'd *much* prefer > to use SSL to protect passwords on login, etc. Try installing C/CH/CHAMAS/Crypt-SSLeay-0.49.tar.gz from CPAN. I had the same problem and this was the recommended solution (I did not actually do it myself, preferring to open the HTTP interface for localhost access and letting the mail gateway use HTTP rather than HTTPS.) -- Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave., Cambridge Phone: +44 1223 334420 From autrijus at autrijus.org Mon Jul 7 07:56:15 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Mon, 7 Jul 2003 04:56:15 -0700 Subject: [rt-users] Locale-Maketext-Lexicon fails "make test" In-Reply-To: <200307021301.01856.jmccarty@scoe.org> References: <003e01c33f40$9dfdab10$7a20000a@class.ms.scoe.org> <20030701154156.GB2079@not.autrijus.org> <200307021301.01856.jmccarty@scoe.org> Message-ID: <20030707115615.GA5316@not.autrijus.org> On Wed, Jul 02, 2003 at 01:01:01PM -0700, Joe McCarty wrote: > I am building on a PIII Intel box running RedHat 7.3. I am building in > parallel on a similar box with same OS at home, and my > Locale-Maketext-Lexicon tests passed. Some detail is different here at work. This turns out to be a bug introduced by Locale::Maketext 1.06, which makes non-utf8 high-bit strings like "\xb3o\xacO\xb4\xfa\xb8\xd5" fail miserably. I have changed my test case to use all-utf8 to work around this test and released is as 0.27: http://aut.dyndns.org/dist/Locale-Maketext-Lexicon-0.27.tar.gz Alternatively, applying this patch to lib/Locale/Maketext/Guts.pm worked for me (but may break other people using utf8 on 5.6.1, so don't apply it just yet). Cc'ing Sean Burke to see if anything can be done for that. Thanks, /Autrijus/ --- /home/autrijus/Locale-Maketext-1.06/lib/Locale/Maketext/Guts.pm Sat Jun 21 14:52:14 2003 +++ Maketext/Guts.pm Mon Jul 7 04:29:57 2003 @@ -12,7 +12,7 @@ *DEBUG = sub () {0} unless defined &DEBUG; } -use utf8; +BEGIN { if ($] >= 5.008) { require utf8; "utf8"->import } } sub _compile { # This big scary routine compiles an entry. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From proftp_cj at kdd.de Mon Jul 7 09:09:08 2003 From: proftp_cj at kdd.de (christian janssen) Date: Mon, 07 Jul 2003 15:09:08 +0200 Subject: [rt-users] combine queues Message-ID: <6.0.0.9.0.20030707150413.01ff9828@195.82.63.16> Hello, Is there a "easy" possibility to merge groups together, permanently. E.g. wie have this groups: * Cooperate Networks & * Frame Relay ==> in "Cooperate Networks" or better a new group "Cooperate Networks & FR" thanks Christian From ben at atomicmatrix.net Mon Jul 7 09:41:37 2003 From: ben at atomicmatrix.net (ben at atomicmatrix.net) Date: Mon, 7 Jul 2003 08:41:37 -0500 (CDT) Subject: [rt-users] RT3 approvals system Message-ID: <2101.132.183.76.128.1057585297.squirrel@www.atomicmatrix.net> I'm having a little trouble setting it up. I have the General Queue set up as follows: On Create Create Tickets with template codereview ===Create-Ticket: codereview Subject: Code review for {$Tickets{'TOP'}->Subject} Depended-On-By: {$Tickets{'TOP'}->Id} Queue: ___Approvals Type: Approval Content: Someone has created a ticket, you should review and approve it, so they can finish their work ENDOFCONTENT In the debug below I create ticket 8 which creates approval 9. 9 is supposed to be depended on by 8, but the link can't be created because (I think) ticket 8 doesn't really exist yet (it's not created until *after* the scrip).. I thought the dependency fields were delayed so as to get aroudn this problem? Is something broken in RT3 (3.0.3 BTW) or am I doing something wrong? Thanks, -=| Ben [Mon Jul 7 13:16:57 2003] [warning]: Cannot Encode::Guess; fallback to iso-8859-1 (/usr/local/rt3devel/lib/RT/I18N.pm:352) [Mon Jul 7 13:16:57 2003] [debug]: Converting 'iso-8859-1' to 'utf-8' (/usr/local/rt3devel/lib/RT/I18N.pm:189) [Mon Jul 7 13:16:57 2003] [info]: #8/34 - Scrip 2 (/usr/local/rt3devel/lib/RT/Action/SendEmail.pm:91) [Mon Jul 7 13:16:57 2003] [info]: sent To: xxxxx Cc: Bcc: (/usr/local/rt3devel/lib/RT/Action/SendEmail.pm:296) [Mon Jul 7 13:16:58 2003] [info]: #8/34 - Scrip 3 (/usr/local/rt3devel/lib/RT/Action/SendEmail.pm:91) [Mon Jul 7 13:16:58 2003] [info]: No recipients found. Not sending. (/usr/local/rt3devel/lib/RT/Action/SendEmail.pm:251) [Mon Jul 7 13:16:58 2003] [debug]: Workflow: processing codereview of RT::Ticket=HASH(0x9c83b78) (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:338) [Mon Jul 7 13:16:58 2003] [debug]: Workflow: evaluating Subject: Code review for {$Tickets{'TOP'}->Subject} Depended-On-By: {$Tickets{'TOP'}->Id} Queue: ___Approvals Type: Approval Content: Someone has created a ticket, you should review and approve it, so they can finish their work ENDOFCONTENT (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:348) [Mon Jul 7 13:16:58 2003] [debug]: Workflow: yielding Subject: Code review for Depended-On-By: 8 Queue: ___Approvals Type: Approval Content: Someone has created a ticket, you should review and approve it, so they can finish their work ENDOFCONTENT (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:355) [Mon Jul 7 13:16:58 2003] [info]: Ticket 9 created in queue '___Approvals' by RT_System (/usr/local/rt3devel/lib/RT/Ticket_Overlay.pm:608) [Mon Jul 7 13:16:58 2003] [debug]: Assigned codereview with 9 (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:468) [Mon Jul 7 13:16:58 2003] [debug]: Handling links for 9 (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:476) [Mon Jul 7 13:16:58 2003] [debug]: Skipping DependedOnBy link for 8 (non-existent) (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:485) [Mon Jul 7 13:16:58 2003] [debug]: Handling postponed actions for RT::Ticket=HASH(0x9b1ffdc) (/usr/local/rt3devel/lib/RT/Action/CreateTickets.pm:506) [Mon Jul 7 13:16:58 2003] [info]: Ticket 8 created in queue 'General' by bcg2 (/usr/local/rt3devel/lib/RT/Ticket_Overlay.pm:608) From seph at directionless.org Mon Jul 7 10:09:58 2003 From: seph at directionless.org (seph) Date: Mon, 07 Jul 2003 10:09:58 -0400 Subject: [rt-users] Uh, user? what user? In-Reply-To: <20030704184322.GP12138@fsck.com> (Jesse Vincent's message of "Fri, 4 Jul 2003 14:43:22 -0400") References: <1057342254.3767.20.camel@tapestry.home.net> <20030704184322.GP12138@fsck.com> Message-ID: >> The users table in the DB doesn't have 'rt_user' listed, just >> 'root' (and the two internal users, of course). I've tried >> both (and others, including 'postgres', which owns the DB) >> and all are rejected. I've *definitely* tried the $DatabaseUser >> and $DatabasePassword I gave in the RT_SiteConfig.pm file. > > NOTE: root's password for the web interface is "password" > (without the quotes.) Not changing this is a SECURITY risk also, you seem to be confusing postgres database users with rt users. seph From RT-User at wiwi.uni-wuppertal.de Mon Jul 7 10:32:19 2003 From: RT-User at wiwi.uni-wuppertal.de (RT-User) Date: Mon, 7 Jul 2003 16:32:19 +0200 Subject: [rt-users] DBD Error: Can't find 'Users.MYI' Message-ID: Hi List, after some hours of compiling and installing with the appreciated help of Autrijus with the Lexicon package, I got it up and running. Almost ;)! I am not able to login into rt3. The error.log provides an error that is stated below: > DBD::mysql::st execute failed: Can't find file: 'Users.MYI' > (errno: 2) at /usr/local/share/perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 410. > RT::Handle=HASH(0x8dcb200) couldn't execute the query 'SELECT * FROM Users > WHERE Name = ?' at /usr/local/share/perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 4 It seems that DBD is not able to find the users file. There is no such file on the machine, but there is a Users.frm file in the database directory of rt3 and of course the user.MYI in the database directory of mysql. We are running: Debian 3.0 Apache/1.3.26 (Unix) Debian GNU/Linux perl v5.6.1 built for i386-linux Any help about this is appreciated. Thanks in advance! -christian From autrijus at autrijus.org Mon Jul 7 10:40:14 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Mon, 7 Jul 2003 07:40:14 -0700 Subject: [rt-users] RT3 approvals system In-Reply-To: <2101.132.183.76.128.1057585297.squirrel@www.atomicmatrix.net> References: <2101.132.183.76.128.1057585297.squirrel@www.atomicmatrix.net> Message-ID: <20030707144014.GA6701@not.autrijus.org> On Mon, Jul 07, 2003 at 08:41:37AM -0500, ben at atomicmatrix.net wrote: > ===Create-Ticket: codereview > Subject: Code review for {$Tickets{'TOP'}->Subject} > Depended-On-By: {$Tickets{'TOP'}->Id} > Queue: ___Approvals > Type: Approval > Content: Someone has created a ticket, you should review and approve it, > so they can finish their work > ENDOFCONTENT That is a faq. You want: Depended-On-By: TOP Instead of its Id. Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From RT-User at wiwi.uni-wuppertal.de Mon Jul 7 10:59:26 2003 From: RT-User at wiwi.uni-wuppertal.de (RT-User) Date: Mon, 7 Jul 2003 16:59:26 +0200 Subject: [rt-users] DBD Error: Can't find 'Users.MYI' Message-ID: RT-User (mailto:RT-User at wiwi.uni-wuppertal.de) schrieb: >> DBD::mysql::st execute failed: Can't find file: 'Users.MYI' >> (errno: 2) at >> /usr/local/share/perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 410. > >> RT::Handle=HASH(0x8dcb200) couldn't execute the query 'SELECT * >> FROM Users WHERE Name = ?' at > /usr/local/share/perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 4 Solved by myself. Sorry! -christian From ben at atomicmatrix.net Mon Jul 7 11:00:29 2003 From: ben at atomicmatrix.net (ben at atomicmatrix.net) Date: Mon, 7 Jul 2003 10:00:29 -0500 (CDT) Subject: [rt-users] RT3 approvals system In-Reply-To: <20030707144014.GA6701@not.autrijus.org> References: <2101.132.183.76.128.1057585297.squirrel@www.atomicmatrix.net> <20030707144014.GA6701@not.autrijus.org> Message-ID: <3138.132.183.76.128.1057590029.squirrel@www.atomicmatrix.net> > That is a faq. You want: > > Depended-On-By: TOP > > Instead of its Id. Thanks - that did the trick. I couldn't find an online FAQ, find it in the lists or on google.. perhaps my searching skills need some adjustment (though now I see your message on 6/9) ... The POD and the RT3 manual (I realize the manual is draft/old) need updating as that's where I got the incorrect information from (it's incorrect in a few other places RE: approvals but I managed to figure that out) Regards, -=| Ben From VLuck at VMdirect.com Mon Jul 7 15:48:51 2003 From: VLuck at VMdirect.com (Val Luck) Date: Mon, 7 Jul 2003 12:48:51 -0700 Subject: [rt-users] how to install rt improvement patches? Message-ID: Hello Chris, We are using RT 3.0.3 with Postgres 7.3.2 on RedHat 8 and seeing a HUGE performance hit. It can take minutes to bring up the "comment" or "reply" screen and simply logging in can take 20 seconds. I have come across your post to the rt-devel list on June 25th about your modified perl modules (patches). I was wondering what the install procedure is ..? Do I just copy them over the existing files? (after making backups of course) The files are Groups_Local.pm SelectOwner Users_Local.pm I like RT a lot, but as it is, we have 6 people using RT and its taking 2 or 3 minutes for click of the ticket. I don't want to be told to get rid of RT, so I dearly hope there are some optimizations that can be made. Also, have you come up with any more performance gains by modifying the queries or tuning postgres? I am also CC:ing the rt-users list in case someone else has the same questions that I do. Thanks again for your patches and your time, Val p.s. I thought I'd mention our complete RT configuration: RT 3.0.3 (upgraded from RT 3.0.2) --with-modperl1 postgresql-7.3.2 apache_1.3.27 RedHat 8 dual intel 900s 1gb memory From dhageman at eecs.ku.edu Mon Jul 7 15:58:37 2003 From: dhageman at eecs.ku.edu (D. Hageman) Date: Mon, 7 Jul 2003 14:58:37 -0500 (CDT) Subject: [rt-users] New Installation Woes Message-ID: I have setup rt 3.0.3 on a clean installation of RedHat 7.3. I am using PostgreSQL 7.3.3, Perl 5.8.0, apache 1.3.27 and mod_perl 1.27 I have all the latest modules updated via CPAN. It seems that no combination of username and password (not even 'root' and 'password' ) allows me to log into the RT system. Instead of providing an error message it just returns me to the login screen. I turned on SQL statement logging in PostgreSQL and it seems that the DBIx::SearchBuilder is building queries without dereferencing the RT::user hash. In an attempt to solve the issue I have downgraded various parts of the system to no avail. Has anyone else run into a situation like this and if so ... what was the solution? Any help you can provide is much appreciated. -- //========================================================\\ || D. Hageman || || Information Specialist 1010C Learned Hall || || Phone: 785.864.3923 || \\========================================================// From autrijus at autrijus.org Mon Jul 7 16:30:36 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Mon, 7 Jul 2003 13:30:36 -0700 Subject: [rt-users] how to install rt improvement patches? In-Reply-To: References: Message-ID: <20030707203035.GA10802@not.autrijus.org> On Mon, Jul 07, 2003 at 12:48:51PM -0700, Val Luck wrote: > Hello Chris, > We are using RT 3.0.3 with Postgres 7.3.2 on RedHat 8 and seeing a > HUGE performance hit. It can take minutes to bring up the "comment" > or "reply" screen and simply logging in can take 20 seconds. What you want is actually upgrading to the massively speeded up 3.0.4rc2, which includes Chris' patch and other ones that makes RT ~1 order of magnitude faster for some people: http://www.fsck.com/pub/rt/devel/rt-3-0-4RC2.tar.gz Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From mat at mat.cc Mon Jul 7 16:50:22 2003 From: mat at mat.cc (Mathieu Arnold) Date: Mon, 07 Jul 2003 22:50:22 +0200 Subject: [rt-users] migrate from mysql to postgresql Message-ID: <178947000.1057618222@sauron.in.mat.cc> Hi, I have an RT 3.0.3, and I was wondering what would be the best way to migrate from mysql to postgresql. -- Mathieu Arnold From admin2 at enabled.com Mon Jul 7 17:02:42 2003 From: admin2 at enabled.com (admin) Date: Mon, 7 Jul 2003 13:02:42 -0800 Subject: [rt-users] (newbie) Apache::Request --- troubles installing Message-ID: <20030707205931.M62108@enabled.com> FreeBSD 4.8 stable apache 1.3.27 mod_perl 1.27 trying to install rt for the first time. having errors installing the Apache::Request perl module. any clues please? command keyed: perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install output: --- snip --- MASON dependencies: Params::Validate 0.02...found Cache::Cache ...found Exception::Class ...MISSING CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Mon, 07 Jul 2003 09:44:36 GMT Exception::Class is up to date. HTML::Mason 1.16...MISSING HTML::Mason is up to date. MLDBM ...found Errno ...found FreezeThaw ...found Digest::MD5 ...found CGI::Cookie 1.20...found Storable ...found Apache::Session 1.53...found MAILGATE dependencies: HTML::TreeBuilder ...found HTML::FormatText ...found Getopt::Long ...found LWP::UserAgent ...found MODPERL1 dependencies: CGI ...found Apache::Request ...MISSING Running install for module Apache::Request Running make for J/JO/JOESUF/libapreq-1.2.tar.gz Checksum for /root/.cpan/sources/authors/id/J/JO/JOESUF/libapreq-1.2.tar.gz ok Scanning cache /root/.cpan/build for sizes libapreq-1.2/ libapreq-1.2/c/ libapreq-1.2/c/apache_request.c libapreq-1.2/c/apache_request.h libapreq-1.2/c/Makefile.noperl libapreq-1.2/c/Makefile.PL libapreq-1.2/c/Makefile.am libapreq-1.2/c/Makefile.in libapreq-1.2/c/apache_cookie.c libapreq-1.2/c/apache_cookie.h libapreq-1.2/c/apache_multipart_buffer.c libapreq-1.2/c/apache_multipart_buffer.h libapreq-1.2/c/.cvsignore libapreq-1.2/t/ libapreq-1.2/t/apreq/ libapreq-1.2/t/apreq/inherit.t libapreq-1.2/t/apreq/big_input.t libapreq-1.2/t/apreq/cookie.t libapreq-1.2/t/apreq/request.t libapreq-1.2/t/response/ libapreq-1.2/t/response/TestApReq/ libapreq-1.2/t/response/TestApReq/cookie.pm libapreq-1.2/t/response/TestApReq/request.pm libapreq-1.2/t/response/TestApReq/inherit.pm libapreq-1.2/t/response/TestApReq/big_input.pm libapreq-1.2/t/TEST.PL libapreq-1.2/t/request-inherit.pl libapreq-1.2/eg/ libapreq-1.2/eg/c/ libapreq-1.2/eg/c/testapreq/ libapreq-1.2/eg/c/testapreq/Makefile.apxs libapreq-1.2/eg/c/testapreq/Makefile.tmpl libapreq-1.2/eg/c/testapreq/mod_testapreq.module libapreq-1.2/eg/c/testapreq/mod_testapreq.c libapreq-1.2/eg/perl/ libapreq-1.2/eg/perl/cookie.pl libapreq-1.2/eg/perl/file_upload.pl libapreq-1.2/lib/ libapreq-1.2/lib/Apache/ libapreq-1.2/lib/Apache/libapreq.pm libapreq-1.2/autom4te-2.53.cache/ libapreq-1.2/autom4te-2.53.cache/requests libapreq-1.2/autom4te-2.53.cache/output.0 libapreq-1.2/autom4te-2.53.cache/traces.0 libapreq-1.2/ToDo libapreq-1.2/Cookie/ libapreq-1.2/Cookie/Cookie.pm libapreq-1.2/Cookie/Cookie.xs libapreq-1.2/Cookie/Makefile.PL libapreq-1.2/Cookie/.cvsignore libapreq-1.2/depcomp libapreq-1.2/LICENSE libapreq-1.2/aclocal.m4 libapreq-1.2/README libapreq-1.2/ltmain.sh libapreq-1.2/configure libapreq-1.2/BUILD.sh libapreq-1.2/Changes libapreq-1.2/configure.in libapreq-1.2/config.guess libapreq-1.2/install-sh libapreq-1.2/config.sub libapreq-1.2/missing libapreq-1.2/Request/ libapreq-1.2/Request/Request.pm libapreq-1.2/Request/Request.xs libapreq-1.2/Request/Makefile.PL libapreq-1.2/Request/.cvsignore libapreq-1.2/mkinstalldirs libapreq-1.2/Makefile.PL libapreq-1.2/Makefile.am libapreq-1.2/Makefile.in libapreq-1.2/typemap libapreq-1.2/acinclude.m4 libapreq-1.2/libapreq.pod libapreq-1.2/patches/ libapreq-1.2/patches/README libapreq-1.2/patches/apache-1.3+apreq.patch libapreq-1.2/INSTALL libapreq-1.2/.cvsignore libapreq-1.2/INSTALL.MacOSX libapreq-1.2/CREDITS libapreq-1.2/MANIFEST Removing previously used /root/.cpan/build/libapreq-1.2 CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz Running make test Make had some problems, maybe interrupted? Won't test Running make install Make had some problems, maybe interrupted? Won't install Apache::DBI ...found CLI dependencies: Getopt::Long 2.24...found CORE dependencies: Digest::MD5 ...found DBI 1.18...found Test::Inline ...found Class::ReturnValue 0.40...MISSING Class::ReturnValue is up to date. DBIx::SearchBuilder 0.80...found Text::Template ...found File::Spec 0.8...found HTML::Entities ...found Net::Domain ...found Log::Dispatch 2.0...found Locale::Maketext 1.04...found Locale::Maketext::Lexicon 0.25...found Locale::Maketext::Fuzzy ...found MIME::Entity 5.108...found Mail::Mailer 1.57...found Net::SMTP ...found Text::Wrapper ...found Time::ParseDate ...found File::Temp ...found Term::ReadKey ...found Text::Autoformat ...found Text::Quoted ...found DEV dependencies: Regexp::Common ...found Time::HiRes ...found Test::Inline ...found WWW::Mechanize ...found MYSQL dependencies: DBD::mysql 2.1018...found --- snip ---- - noah From malyl at col.cz Mon Jul 7 17:23:57 2003 From: malyl at col.cz (Lukas Maly) Date: Mon, 7 Jul 2003 23:23:57 +0200 (CEST) Subject: [rt-users] (newbie) Apache::Request --- troubles installing In-Reply-To: <20030707205931.M62108@enabled.com> References: <20030707205931.M62108@enabled.com> Message-ID: <20030707232309.U18329@k2.vol.cz> Hi upgrade FreeBSD ports /usr/ports And here is easy help: http://lukasmaly.net/RT3-install_en.txt malyl On Mon, 7 Jul 2003, admin wrote: > Date: Mon, 7 Jul 2003 13:02:42 -0800 > From: admin > To: rt-users at fsck.com > Subject: [rt-users] (newbie) Apache::Request --- troubles installing > > > > FreeBSD 4.8 stable > apache 1.3.27 > mod_perl 1.27 > > > trying to install rt for the first time. having errors installing the > Apache::Request perl module. any clues please? > > > command keyed: > > perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install > > > output: > --- snip --- > > MASON dependencies: > Params::Validate 0.02...found > Cache::Cache ...found > Exception::Class ...MISSING > CPAN: Storable loaded ok > Going to read /root/.cpan/Metadata > Database was generated on Mon, 07 Jul 2003 09:44:36 GMT > Exception::Class is up to date. > HTML::Mason 1.16...MISSING > HTML::Mason is up to date. > MLDBM ...found > Errno ...found > FreezeThaw ...found > Digest::MD5 ...found > CGI::Cookie 1.20...found > Storable ...found > Apache::Session 1.53...found > MAILGATE dependencies: > HTML::TreeBuilder ...found > HTML::FormatText ...found > Getopt::Long ...found > LWP::UserAgent ...found > MODPERL1 dependencies: > CGI ...found > Apache::Request ...MISSING > Running install for module Apache::Request > Running make for J/JO/JOESUF/libapreq-1.2.tar.gz > Checksum for /root/.cpan/sources/authors/id/J/JO/JOESUF/libapreq-1.2.tar.gz ok > Scanning cache /root/.cpan/build for sizes > libapreq-1.2/ > libapreq-1.2/c/ > libapreq-1.2/c/apache_request.c > libapreq-1.2/c/apache_request.h > libapreq-1.2/c/Makefile.noperl > libapreq-1.2/c/Makefile.PL > libapreq-1.2/c/Makefile.am > libapreq-1.2/c/Makefile.in > libapreq-1.2/c/apache_cookie.c > libapreq-1.2/c/apache_cookie.h > libapreq-1.2/c/apache_multipart_buffer.c > libapreq-1.2/c/apache_multipart_buffer.h > libapreq-1.2/c/.cvsignore > libapreq-1.2/t/ > libapreq-1.2/t/apreq/ > libapreq-1.2/t/apreq/inherit.t > libapreq-1.2/t/apreq/big_input.t > libapreq-1.2/t/apreq/cookie.t > libapreq-1.2/t/apreq/request.t > libapreq-1.2/t/response/ > libapreq-1.2/t/response/TestApReq/ > libapreq-1.2/t/response/TestApReq/cookie.pm > libapreq-1.2/t/response/TestApReq/request.pm > libapreq-1.2/t/response/TestApReq/inherit.pm > libapreq-1.2/t/response/TestApReq/big_input.pm > libapreq-1.2/t/TEST.PL > libapreq-1.2/t/request-inherit.pl > libapreq-1.2/eg/ > libapreq-1.2/eg/c/ > libapreq-1.2/eg/c/testapreq/ > libapreq-1.2/eg/c/testapreq/Makefile.apxs > libapreq-1.2/eg/c/testapreq/Makefile.tmpl > libapreq-1.2/eg/c/testapreq/mod_testapreq.module > libapreq-1.2/eg/c/testapreq/mod_testapreq.c > libapreq-1.2/eg/perl/ > libapreq-1.2/eg/perl/cookie.pl > libapreq-1.2/eg/perl/file_upload.pl > libapreq-1.2/lib/ > libapreq-1.2/lib/Apache/ > libapreq-1.2/lib/Apache/libapreq.pm > libapreq-1.2/autom4te-2.53.cache/ > libapreq-1.2/autom4te-2.53.cache/requests > libapreq-1.2/autom4te-2.53.cache/output.0 > libapreq-1.2/autom4te-2.53.cache/traces.0 > libapreq-1.2/ToDo > libapreq-1.2/Cookie/ > libapreq-1.2/Cookie/Cookie.pm > libapreq-1.2/Cookie/Cookie.xs > libapreq-1.2/Cookie/Makefile.PL > libapreq-1.2/Cookie/.cvsignore > libapreq-1.2/depcomp > libapreq-1.2/LICENSE > libapreq-1.2/aclocal.m4 > libapreq-1.2/README > libapreq-1.2/ltmain.sh > libapreq-1.2/configure > libapreq-1.2/BUILD.sh > libapreq-1.2/Changes > libapreq-1.2/configure.in > libapreq-1.2/config.guess > libapreq-1.2/install-sh > libapreq-1.2/config.sub > libapreq-1.2/missing > libapreq-1.2/Request/ > libapreq-1.2/Request/Request.pm > libapreq-1.2/Request/Request.xs > libapreq-1.2/Request/Makefile.PL > libapreq-1.2/Request/.cvsignore > libapreq-1.2/mkinstalldirs > libapreq-1.2/Makefile.PL > libapreq-1.2/Makefile.am > libapreq-1.2/Makefile.in > libapreq-1.2/typemap > libapreq-1.2/acinclude.m4 > libapreq-1.2/libapreq.pod > libapreq-1.2/patches/ > libapreq-1.2/patches/README > libapreq-1.2/patches/apache-1.3+apreq.patch > libapreq-1.2/INSTALL > libapreq-1.2/.cvsignore > libapreq-1.2/INSTALL.MacOSX > libapreq-1.2/CREDITS > libapreq-1.2/MANIFEST > Removing previously used /root/.cpan/build/libapreq-1.2 > > CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz > > Running make test > Make had some problems, maybe interrupted? Won't test > Running make install > Make had some problems, maybe interrupted? Won't install > Apache::DBI ...found > CLI dependencies: > Getopt::Long 2.24...found > CORE dependencies: > Digest::MD5 ...found > DBI 1.18...found > Test::Inline ...found > Class::ReturnValue 0.40...MISSING > Class::ReturnValue is up to date. > DBIx::SearchBuilder 0.80...found > Text::Template ...found > File::Spec 0.8...found > HTML::Entities ...found > Net::Domain ...found > Log::Dispatch 2.0...found > Locale::Maketext 1.04...found > Locale::Maketext::Lexicon 0.25...found > Locale::Maketext::Fuzzy ...found > MIME::Entity 5.108...found > Mail::Mailer 1.57...found > Net::SMTP ...found > Text::Wrapper ...found > Time::ParseDate ...found > File::Temp ...found > Term::ReadKey ...found > Text::Autoformat ...found > Text::Quoted ...found > DEV dependencies: > Regexp::Common ...found > Time::HiRes ...found > Test::Inline ...found > WWW::Mechanize ...found > MYSQL dependencies: > DBD::mysql 2.1018...found > > > --- snip ---- > > > - noah > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From kylist at shcorp.com Mon Jul 7 17:51:55 2003 From: kylist at shcorp.com (Kurt Yoder) Date: Mon, 7 Jul 2003 17:51:55 -0400 (EDT) Subject: [rt-users] "refersto" link customizations? Message-ID: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> Hello all I've looked in every place I can think of (mailing list, rt hacker's guide, google), but can't seem to locate any information on customizing rt's "refersto" links. I only know that it looks like it should be extremely easy, to the point that there's an option in the main configuration file to set it up. Can anyone offer me any pointers? Using rt 2.0.14. Thanks. -- Kurt Yoder Sport & Health network administrator From admin2 at enabled.com Mon Jul 7 17:57:49 2003 From: admin2 at enabled.com (admin) Date: Mon, 7 Jul 2003 13:57:49 -0800 Subject: [rt-users] (newbie) Apache::Request --- troubles installing In-Reply-To: <20030707232309.U18329@k2.vol.cz> References: <20030707205931.M62108@enabled.com> <20030707232309.U18329@k2.vol.cz> Message-ID: <20030707215717.M42819@enabled.com> On Mon, 7 Jul 2003 23:23:57 +0200 (CEST), Lukas Maly wrote > Hi > > upgrade FreeBSD ports /usr/ports > > And here is easy help: > > http://lukasmaly.net/RT3-install_en.txt okay we are _now_ trying to install from /usr/ports/www and arriving at the following issue: root at hurricane# perl -v [/usr/ports/www/rt3] This is perl, v5.8.0 built for i386-freebsd Copyright 1987-2002, Larry Wall Perl may be copied only under the terms of either the Artistic License or the GNU General Public License, which may be found in the Perl 5 source kit. Complete documentation for Perl, including FAQ lists, should be found on this system using `man perl' or `perldoc perl'. If you have access to the Internet, point your browser at http://www.perl.com/, the Perl Home Page. root at hurricane# make install clean [/usr/ports/www/rt3] ===> rt3-3.0.3 This program only support perl 5.6.1 or above. > > malyl > > On Mon, 7 Jul 2003, admin wrote: > > > Date: Mon, 7 Jul 2003 13:02:42 -0800 > > From: admin > > To: rt-users at fsck.com > > Subject: [rt-users] (newbie) Apache::Request --- troubles installing > > > > > > > > FreeBSD 4.8 stable > > apache 1.3.27 > > mod_perl 1.27 > > > > > > trying to install rt for the first time. having errors installing the > > Apache::Request perl module. any clues please? > > > > > > command keyed: > > > > perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install > > > > > > output: > > --- snip --- > > > > MASON dependencies: > > Params::Validate 0.02...found > > Cache::Cache ...found > > Exception::Class ...MISSING > > CPAN: Storable loaded ok > > Going to read /root/.cpan/Metadata > > Database was generated on Mon, 07 Jul 2003 09:44:36 GMT > > Exception::Class is up to date. > > HTML::Mason 1.16...MISSING > > HTML::Mason is up to date. > > MLDBM ...found > > Errno ...found > > FreezeThaw ...found > > Digest::MD5 ...found > > CGI::Cookie 1.20...found > > Storable ...found > > Apache::Session 1.53...found > > MAILGATE dependencies: > > HTML::TreeBuilder ...found > > HTML::FormatText ...found > > Getopt::Long ...found > > LWP::UserAgent ...found > > MODPERL1 dependencies: > > CGI ...found > > Apache::Request ...MISSING > > Running install for module Apache::Request > > Running make for J/JO/JOESUF/libapreq-1.2.tar.gz > > Checksum for /root/.cpan/sources/authors/id/J/JO/JOESUF/libapreq-1.2.tar.gz ok > > Scanning cache /root/.cpan/build for sizes > > libapreq-1.2/ > > libapreq-1.2/c/ > > libapreq-1.2/c/apache_request.c > > libapreq-1.2/c/apache_request.h > > libapreq-1.2/c/Makefile.noperl > > libapreq-1.2/c/Makefile.PL > > libapreq-1.2/c/Makefile.am > > libapreq-1.2/c/Makefile.in > > libapreq-1.2/c/apache_cookie.c > > libapreq-1.2/c/apache_cookie.h > > libapreq-1.2/c/apache_multipart_buffer.c > > libapreq-1.2/c/apache_multipart_buffer.h > > libapreq-1.2/c/.cvsignore > > libapreq-1.2/t/ > > libapreq-1.2/t/apreq/ > > libapreq-1.2/t/apreq/inherit.t > > libapreq-1.2/t/apreq/big_input.t > > libapreq-1.2/t/apreq/cookie.t > > libapreq-1.2/t/apreq/request.t > > libapreq-1.2/t/response/ > > libapreq-1.2/t/response/TestApReq/ > > libapreq-1.2/t/response/TestApReq/cookie.pm > > libapreq-1.2/t/response/TestApReq/request.pm > > libapreq-1.2/t/response/TestApReq/inherit.pm > > libapreq-1.2/t/response/TestApReq/big_input.pm > > libapreq-1.2/t/TEST.PL > > libapreq-1.2/t/request-inherit.pl > > libapreq-1.2/eg/ > > libapreq-1.2/eg/c/ > > libapreq-1.2/eg/c/testapreq/ > > libapreq-1.2/eg/c/testapreq/Makefile.apxs > > libapreq-1.2/eg/c/testapreq/Makefile.tmpl > > libapreq-1.2/eg/c/testapreq/mod_testapreq.module > > libapreq-1.2/eg/c/testapreq/mod_testapreq.c > > libapreq-1.2/eg/perl/ > > libapreq-1.2/eg/perl/cookie.pl > > libapreq-1.2/eg/perl/file_upload.pl > > libapreq-1.2/lib/ > > libapreq-1.2/lib/Apache/ > > libapreq-1.2/lib/Apache/libapreq.pm > > libapreq-1.2/autom4te-2.53.cache/ > > libapreq-1.2/autom4te-2.53.cache/requests > > libapreq-1.2/autom4te-2.53.cache/output.0 > > libapreq-1.2/autom4te-2.53.cache/traces.0 > > libapreq-1.2/ToDo > > libapreq-1.2/Cookie/ > > libapreq-1.2/Cookie/Cookie.pm > > libapreq-1.2/Cookie/Cookie.xs > > libapreq-1.2/Cookie/Makefile.PL > > libapreq-1.2/Cookie/.cvsignore > > libapreq-1.2/depcomp > > libapreq-1.2/LICENSE > > libapreq-1.2/aclocal.m4 > > libapreq-1.2/README > > libapreq-1.2/ltmain.sh > > libapreq-1.2/configure > > libapreq-1.2/BUILD.sh > > libapreq-1.2/Changes > > libapreq-1.2/configure.in > > libapreq-1.2/config.guess > > libapreq-1.2/install-sh > > libapreq-1.2/config.sub > > libapreq-1.2/missing > > libapreq-1.2/Request/ > > libapreq-1.2/Request/Request.pm > > libapreq-1.2/Request/Request.xs > > libapreq-1.2/Request/Makefile.PL > > libapreq-1.2/Request/.cvsignore > > libapreq-1.2/mkinstalldirs > > libapreq-1.2/Makefile.PL > > libapreq-1.2/Makefile.am > > libapreq-1.2/Makefile.in > > libapreq-1.2/typemap > > libapreq-1.2/acinclude.m4 > > libapreq-1.2/libapreq.pod > > libapreq-1.2/patches/ > > libapreq-1.2/patches/README > > libapreq-1.2/patches/apache-1.3+apreq.patch > > libapreq-1.2/INSTALL > > libapreq-1.2/.cvsignore > > libapreq-1.2/INSTALL.MacOSX > > libapreq-1.2/CREDITS > > libapreq-1.2/MANIFEST > > Removing previously used /root/.cpan/build/libapreq-1.2 > > > > CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz > > > > Running make test > > Make had some problems, maybe interrupted? Won't test > > Running make install > > Make had some problems, maybe interrupted? Won't install > > Apache::DBI ...found > > CLI dependencies: > > Getopt::Long 2.24...found > > CORE dependencies: > > Digest::MD5 ...found > > DBI 1.18...found > > Test::Inline ...found > > Class::ReturnValue 0.40...MISSING > > Class::ReturnValue is up to date. > > DBIx::SearchBuilder 0.80...found > > Text::Template ...found > > File::Spec 0.8...found > > HTML::Entities ...found > > Net::Domain ...found > > Log::Dispatch 2.0...found > > Locale::Maketext 1.04...found > > Locale::Maketext::Lexicon 0.25...found > > Locale::Maketext::Fuzzy ...found > > MIME::Entity 5.108...found > > Mail::Mailer 1.57...found > > Net::SMTP ...found > > Text::Wrapper ...found > > Time::ParseDate ...found > > File::Temp ...found > > Term::ReadKey ...found > > Text::Autoformat ...found > > Text::Quoted ...found > > DEV dependencies: > > Regexp::Common ...found > > Time::HiRes ...found > > Test::Inline ...found > > WWW::Mechanize ...found > > MYSQL dependencies: > > DBD::mysql 2.1018...found > > > > > > --- snip ---- > > > > > > - noah > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From ben at atomicmatrix.net Mon Jul 7 18:14:55 2003 From: ben at atomicmatrix.net (Ben Goodwin) Date: Mon, 7 Jul 2003 18:14:55 -0400 Subject: [rt-users] rt2-to-rt3 import errors - missing many tickets References: Message-ID: <002801c344d5$32c770c0$6801a8c0@dsg.atomicmatrix.net> Did you create any custom status values in rt2? I ran into the same problem .. I needed to add the status types to my installation of RT3 before I could run a clean import ... Are the missing tickets in the dumpfile? Perhaps a cut-n-paste of one of the missing tickets (one of your small ones of course) would help. -=| Ben ----- Original Message ----- From: "matthew zeier" To: Sent: Thursday, July 03, 2003 10:11 PM Subject: [rt-users] rt2-to-rt3 import errors - missing many tickets > > I exported some 15k tickets from rt2 and spent several hours watching > them import into rt3. However, it appears that only 908 tickets were > imported. > > mysql> select count(*) from Tickets; > +----------+ > | count(*) | > +----------+ > | 908 | > +----------+ > > > The only errors I saw were like: > > [Thu Jul 3 23:41:32 2003] [error]: Could not load create a user with > the email address 'support at intelenet.com' to add as a watcher for > ticket 15810 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438) > > ... > > .t-15822 > [Thu Jul 3 23:41:50 2003] [crit]: Failed to create user > support at intelenet.com: Name in use (/opt/rt3/lib/RT/User_Overlay.pm:595) > > > Scrip imports failed (expected that) and I got a handful of "Couldn't > create link from fsck.com-rt:...." > > Using version 1.12 into rt3.0.4pre1 on a redhat8 box with a self-built > perl 5.8. > > -- > matthew zeier - "Nothing in life is to be feared. It is only to be > understood." - Marie Curie > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From snewton at us.ibm.com Mon Jul 7 18:47:56 2003 From: snewton at us.ibm.com (Scott Newton) Date: Mon, 7 Jul 2003 15:47:56 -0700 Subject: [rt-users] Changing default behavior of RT 2 Message-ID: Hello - I've deployed RT 2.0.15 with MySQL 3.23.55 on Solaris 7. I would like to know if there is a simple way to change the default behavior of the following: 1) Change the "Update Type" field to default to "Response to requesters" when clicking on "Resolve" in the upper right of the screen as opposed to "Comment (Not sent to requesters)". 2) Change the "Worked ____ minutes" field to hours when resolving a ticket. 3) Include all correspondence that has been recorded on a ticket when clicking "Reply" from the upper right button so that it does not default to a blank screen when corresponding? I know you can do this from the "Display" tab by clicking on the "Reply" button down next to the text, but would be easier if the content was included from "Reply" button up top. Thanks for your help. Scott Newton - Systems Management Integration Professional - Sr Portland, OR - (503) 221-2662 - T/L 388-2662 -------------- next part -------------- An HTML attachment was scrubbed... URL: From blair at orcaware.com Mon Jul 7 19:21:26 2003 From: blair at orcaware.com (Blair Zajac) Date: Mon, 07 Jul 2003 16:21:26 -0700 Subject: [rt-users] RT 3.0.3 cannot send mail when PerlTaint is on Message-ID: <3F0A0076.2496B589@orcaware.com> Hello, I'm getting this message in my /var/log/messages on RedHat 9 when I have PerlTaint turned on in my httpd.conf file: Jul 7 15:53:18 it-linux1 RT: Could not send mail. -Insecure $ENV{PATH} while running with -T switch at /export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Action/SendEmail.pm line 263. Stack: [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Action/SendEmail.pm:263] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Action/SendEmail.pm:175] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/ScripAction_Overlay.pm:192] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Scrip_Overlay.pm:409] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Scrip_Overlay.pm:344] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Transaction_Overlay.pm:169] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Ticket_Overlay.pm:3743] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Ticket_Overlay.pm:597] [/export/home2/apache/intranet_html/rt-3.0.3/lib/RT/Interface/Web.pm:286] [/export/home2/apache/intranet_html/rt-3.. Turning off PerlTaint let's email be sent just fine. My RT_SiteConfig.pm is Set($rtname , "somecompany.com"); Set($Organization , "somecompany.com"); Set($Timezone , 'US/Pacific'); Set($OwnerEmail , 'it_manager at somecompany.com'); Set($StoreLoops , 1); Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp , '^help at somecompany.com$'); Set($CorrespondAddress , 'help at somecompany.com'); Set($CommentAddress , 'it_manager at somecompany.com'); Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m"); Set($WebBaseURL , "http://help.somecompany.com"); Set($DateDayBeforeMonth , 0); 1; Best, Blair -- Blair Zajac Plots of your system's performance - http://www.orcaware.com/orca/ From jesse at bestpractical.com Mon Jul 7 19:47:59 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 7 Jul 2003 19:47:59 -0400 Subject: [rt-users] RT 3.0.3 cannot send mail when PerlTaint is on In-Reply-To: <3F0A0076.2496B589@orcaware.com> References: <3F0A0076.2496B589@orcaware.com> Message-ID: <20030707234759.GE22941@fsck.com> On Mon, Jul 07, 2003 at 04:21:26PM -0700, Blair Zajac wrote: > Hello, > > I'm getting this message in my /var/log/messages on RedHat 9 when I > have PerlTaint turned on in my httpd.conf file: > FastCGI or ModPerl? From blair at orcaware.com Mon Jul 7 19:49:10 2003 From: blair at orcaware.com (Blair Zajac) Date: Mon, 07 Jul 2003 16:49:10 -0700 Subject: [rt-users] RT 3.0.3 cannot send mail when PerlTaint is on References: <3F0A0076.2496B589@orcaware.com> <20030707234759.GE22941@fsck.com> Message-ID: <3F0A06F6.955C7F54@orcaware.com> Jesse Vincent wrote: > > On Mon, Jul 07, 2003 at 04:21:26PM -0700, Blair Zajac wrote: > > Hello, > > > > I'm getting this message in my /var/log/messages on RedHat 9 when I > > have PerlTaint turned on in my httpd.conf file: > > > FastCGI or ModPerl? Hi Jesse, mod_perl 1.28 with httpd 1.3.27. Best, Blair -- Blair Zajac Plots of your system's performance - http://www.orcaware.com/orca/ From gonzalo at linuxaus.com Mon Jul 7 20:51:18 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 08 Jul 2003 10:51:18 +1000 Subject: [rt-users] RT Permissions Problem Message-ID: <124273956.1057661478@[192.168.10.243]> Hi All, I'm using RT 3.0.0. I have a ticket open with it's requestor set to 'foo at bar.com'. Now, on one correspondence I decide to Cc someone who does NOT exist on the helpdesk. This someone decides to reply to the ticket, and RT sends me an email with: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. What permissions am I missing? As a feature suggestion, would be nice if RT could give a little bit more info about this error, such as who sent the mail, to whom, what subject, etc. :) Thanks in advance. Best regards, Gonzalo From cag at us.ibm.com Mon Jul 7 21:05:59 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Mon, 7 Jul 2003 20:05:59 -0500 Subject: [rt-users] Changing default behavior of RT 2 Message-ID: Scott, 1) You can make your own copy of /opt/rt2/WebRT/html/Ticket/Update.html. Put it into /opt/rt2/local/WebRT/html/Ticket. You'll need to alter the $CommentDefault and $RespondDefault tests to not only look at $Action but to also look at DefaultStatus. Something like: $CommentDefault = ''; $RespondDefault = ''; if ($Action eq 'Respond' || $DefaultStatus eq 'resolved') { $RespondDefault = 'SELECTED'; elsif ($Action eq 'Comment') { $CommentDefault = 'SELECTED'; } Keep in mind, though, that RT processes the ticket status before it sends out responses, so your requestors will get the resolved notice (assuming you have a mail action on resolve set) before they get the resolver's response. 2) In this same Update.html page, you could edit the minutes to hours. Then you'd also have to alter a local copy of Display.html to do the hours * 60 minutes math before insertion into the database. You may want to send an additional variable from Update.html called TimeWorkedUnit to allow Display.html to know whether or not to do the math, since it is used as the result page for more than just Update.html. 3) You could achieve multiple transactions through a bit of effort. You'd have to discover all of the transaction_ids while processing Display.html and place them into the "Reply" link to pass them to the Update.html page. You'd also have to update Elements/MessageBox to cycle through a list of transaction_ids. It currently expects only one ID and will not function properly with multiple inputs. Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Scott Newton/Portland/IBM at IBMUS Sent by: rt-users-admin at lists.fsck.com 07/07/03 05:47 PM To: rt-users at lists.fsck.com cc: Subject: [rt-users] Changing default behavior of RT 2 Hello - I've deployed RT 2.0.15 with MySQL 3.23.55 on Solaris 7. I would like to know if there is a simple way to change the default behavior of the following: 1) Change the "Update Type" field to default to "Response to requesters" when clicking on "Resolve" in the upper right of the screen as opposed to "Comment (Not sent to requesters)". 2) Change the "Worked ____ minutes" field to hours when resolving a ticket. 3) Include all correspondence that has been recorded on a ticket when clicking "Reply" from the upper right button so that it does not default to a blank screen when corresponding? I know you can do this from the "Display" tab by clicking on the "Reply" button down next to the text, but would be easier if the content was included from "Reply" button up top. Thanks for your help. Scott Newton - Systems Management Integration Professional - Sr Portland, OR - (503) 221-2662 - T/L 388-2662 -------------- next part -------------- An HTML attachment was scrubbed... URL: From pdh at snapgear.com Tue Jul 8 00:04:27 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 8 Jul 2003 14:04:27 +1000 Subject: [rt-users] RT Permissions Problem In-Reply-To: <124273956.1057661478@[192.168.10.243]> References: <124273956.1057661478@[192.168.10.243]> Message-ID: <20030708040427.GL655@luggage> Gonzalo Servat wrote: > RT could not load a valid user, and RT's configuration does not allow > for the creation of a new user for your email. > > What permissions am I missing? ReplyToTicket for Everyone. > As a feature suggestion, would be nice if RT could give a little bit more > info about this error, such as who sent the mail, to whom, what subject, > etc. :) I was thinking the same thing myself only this morning. :-) See http://rt3.fsck.com/Ticket/Display.html?id=3029 for a patch. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From sean at techtarget.com Tue Jul 8 00:16:02 2003 From: sean at techtarget.com (Sean Lutner) Date: 08 Jul 2003 00:16:02 -0400 Subject: [rt-users] email filtering Message-ID: <1057637762.4411.6.camel@animal.rentul.net> Some of our users have taken to submitting tickets to our queues with html email. This of course is highly sub-optimal and I'm looking for a quick way to stop this. My first through was a simple procmail recipe to check everything and convert html mails to text before submitting them to the system. Has anyone encountered this before? Any thoughts, pointers or already existing sharable solutions are appreciated. Thanks Sean -- Sean Lutner Senior Systems & Network Administrator TechTarget, Inc. 117 Kendrick St, Suite 800 Needham, MA 02494 P: 781-657-1337 F: 781-657-1100 E: sean at techtarget.com W: http://www.techtarget.com "Imagination is more important than knowledge." -- Albert Einstein From gonzalo at linuxaus.com Tue Jul 8 00:21:51 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 08 Jul 2003 14:21:51 +1000 Subject: [rt-users] RT Permissions Problem In-Reply-To: <20030708040427.GL655@luggage> References: <124273956.1057661478@[192.168.10.243]> <20030708040427.GL655@luggage> Message-ID: <136907242.1057674111@[192.168.10.243]> On 8/07/2003 2:04 PM +1000, Phil Homewood wrote: >> What permissions am I missing? > > ReplyToTicket for Everyone. I already have that set. I think there must be some other permission to allow somebody else who is not a Requestor/Cc/AdminCc to ReplyToTicket. Keep in mind the person replying to the ticket was copied on ONE correspondence. He wasn't added as a permanent Cc for the ticket. >> As a feature suggestion, would be nice if RT could give a little bit >> more info about this error, such as who sent the mail, to whom, what >> subject, etc. :) > > I was thinking the same thing myself only this morning. :-) See > http://rt3.fsck.com/Ticket/Display.html?id=3029 for a patch. Good timing :) Thanks for that. How do I get privileges to login to RT to see the patch? Best regards, Gonzalo From admin2 at enabled.com Tue Jul 8 00:26:25 2003 From: admin2 at enabled.com (admin) Date: Mon, 7 Jul 2003 20:26:25 -0800 Subject: [rt-users] (newbie) FreeBSD install issues from /usr/port In-Reply-To: <20030707232309.U18329@k2.vol.cz> References: <20030707205931.M62108@enabled.com> <20030707232309.U18329@k2.vol.cz> Message-ID: <20030708042625.M7271@enabled.com> On Mon, 7 Jul 2003 23:23:57 +0200 (CEST), Lukas Maly wrote > Hi > > upgrade FreeBSD ports /usr/ports > > And here is easy help: > > http://lukasmaly.net/RT3-install_en.txt Anybody explain to me, since I have perl 5.8 loaded, why I cant get rt3 installed from /usr/ports ? root at hurricane# perl -v [/usr/ports/www/rt3] This is perl, v5.8.0 built for i386-freebsd Copyright 1987-2002, Larry Wall Perl may be copied only under the terms of either the Artistic License or the GNU General Public License, which may be found in the Perl 5 source kit. Complete documentation for Perl, including FAQ lists, should be found on this system using `man perl' or `perldoc perl'. If you have access to the Internet, point your browser at http://www.perl.com/, the Perl Home Page. root at hurricane# make install clean [/usr/ports/www/rt3] ===> rt3-3.0.3 This program only support perl 5.6.1 or above. > > malyl > > On Mon, 7 Jul 2003, admin wrote: > > > Date: Mon, 7 Jul 2003 13:02:42 -0800 > > From: admin > > To: rt-users at fsck.com > > Subject: [rt-users] (newbie) Apache::Request --- troubles installing > > > > > > > > FreeBSD 4.8 stable > > apache 1.3.27 > > mod_perl 1.27 > > > > > > trying to install rt for the first time. having errors installing the > > Apache::Request perl module. any clues please? > > > > > > command keyed: > > > > perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install > > > > > > output: > > --- snip --- > > > > MASON dependencies: > > Params::Validate 0.02...found > > Cache::Cache ...found > > Exception::Class ...MISSING > > CPAN: Storable loaded ok > > Going to read /root/.cpan/Metadata > > Database was generated on Mon, 07 Jul 2003 09:44:36 GMT > > Exception::Class is up to date. > > HTML::Mason 1.16...MISSING > > HTML::Mason is up to date. > > MLDBM ...found > > Errno ...found > > FreezeThaw ...found > > Digest::MD5 ...found > > CGI::Cookie 1.20...found > > Storable ...found > > Apache::Session 1.53...found > > MAILGATE dependencies: > > HTML::TreeBuilder ...found > > HTML::FormatText ...found > > Getopt::Long ...found > > LWP::UserAgent ...found > > MODPERL1 dependencies: > > CGI ...found > > Apache::Request ...MISSING > > Running install for module Apache::Request > > Running make for J/JO/JOESUF/libapreq-1.2.tar.gz > > Checksum for /root/.cpan/sources/authors/id/J/JO/JOESUF/libapreq-1.2.tar.gz ok > > Scanning cache /root/.cpan/build for sizes > > libapreq-1.2/ > > libapreq-1.2/c/ > > libapreq-1.2/c/apache_request.c > > libapreq-1.2/c/apache_request.h > > libapreq-1.2/c/Makefile.noperl > > libapreq-1.2/c/Makefile.PL > > libapreq-1.2/c/Makefile.am > > libapreq-1.2/c/Makefile.in > > libapreq-1.2/c/apache_cookie.c > > libapreq-1.2/c/apache_cookie.h > > libapreq-1.2/c/apache_multipart_buffer.c > > libapreq-1.2/c/apache_multipart_buffer.h > > libapreq-1.2/c/.cvsignore > > libapreq-1.2/t/ > > libapreq-1.2/t/apreq/ > > libapreq-1.2/t/apreq/inherit.t > > libapreq-1.2/t/apreq/big_input.t > > libapreq-1.2/t/apreq/cookie.t > > libapreq-1.2/t/apreq/request.t > > libapreq-1.2/t/response/ > > libapreq-1.2/t/response/TestApReq/ > > libapreq-1.2/t/response/TestApReq/cookie.pm > > libapreq-1.2/t/response/TestApReq/request.pm > > libapreq-1.2/t/response/TestApReq/inherit.pm > > libapreq-1.2/t/response/TestApReq/big_input.pm > > libapreq-1.2/t/TEST.PL > > libapreq-1.2/t/request-inherit.pl > > libapreq-1.2/eg/ > > libapreq-1.2/eg/c/ > > libapreq-1.2/eg/c/testapreq/ > > libapreq-1.2/eg/c/testapreq/Makefile.apxs > > libapreq-1.2/eg/c/testapreq/Makefile.tmpl > > libapreq-1.2/eg/c/testapreq/mod_testapreq.module > > libapreq-1.2/eg/c/testapreq/mod_testapreq.c > > libapreq-1.2/eg/perl/ > > libapreq-1.2/eg/perl/cookie.pl > > libapreq-1.2/eg/perl/file_upload.pl > > libapreq-1.2/lib/ > > libapreq-1.2/lib/Apache/ > > libapreq-1.2/lib/Apache/libapreq.pm > > libapreq-1.2/autom4te-2.53.cache/ > > libapreq-1.2/autom4te-2.53.cache/requests > > libapreq-1.2/autom4te-2.53.cache/output.0 > > libapreq-1.2/autom4te-2.53.cache/traces.0 > > libapreq-1.2/ToDo > > libapreq-1.2/Cookie/ > > libapreq-1.2/Cookie/Cookie.pm > > libapreq-1.2/Cookie/Cookie.xs > > libapreq-1.2/Cookie/Makefile.PL > > libapreq-1.2/Cookie/.cvsignore > > libapreq-1.2/depcomp > > libapreq-1.2/LICENSE > > libapreq-1.2/aclocal.m4 > > libapreq-1.2/README > > libapreq-1.2/ltmain.sh > > libapreq-1.2/configure > > libapreq-1.2/BUILD.sh > > libapreq-1.2/Changes > > libapreq-1.2/configure.in > > libapreq-1.2/config.guess > > libapreq-1.2/install-sh > > libapreq-1.2/config.sub > > libapreq-1.2/missing > > libapreq-1.2/Request/ > > libapreq-1.2/Request/Request.pm > > libapreq-1.2/Request/Request.xs > > libapreq-1.2/Request/Makefile.PL > > libapreq-1.2/Request/.cvsignore > > libapreq-1.2/mkinstalldirs > > libapreq-1.2/Makefile.PL > > libapreq-1.2/Makefile.am > > libapreq-1.2/Makefile.in > > libapreq-1.2/typemap > > libapreq-1.2/acinclude.m4 > > libapreq-1.2/libapreq.pod > > libapreq-1.2/patches/ > > libapreq-1.2/patches/README > > libapreq-1.2/patches/apache-1.3+apreq.patch > > libapreq-1.2/INSTALL > > libapreq-1.2/.cvsignore > > libapreq-1.2/INSTALL.MacOSX > > libapreq-1.2/CREDITS > > libapreq-1.2/MANIFEST > > Removing previously used /root/.cpan/build/libapreq-1.2 > > > > CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz > > > > Running make test > > Make had some problems, maybe interrupted? Won't test > > Running make install > > Make had some problems, maybe interrupted? Won't install > > Apache::DBI ...found > > CLI dependencies: > > Getopt::Long 2.24...found > > CORE dependencies: > > Digest::MD5 ...found > > DBI 1.18...found > > Test::Inline ...found > > Class::ReturnValue 0.40...MISSING > > Class::ReturnValue is up to date. > > DBIx::SearchBuilder 0.80...found > > Text::Template ...found > > File::Spec 0.8...found > > HTML::Entities ...found > > Net::Domain ...found > > Log::Dispatch 2.0...found > > Locale::Maketext 1.04...found > > Locale::Maketext::Lexicon 0.25...found > > Locale::Maketext::Fuzzy ...found > > MIME::Entity 5.108...found > > Mail::Mailer 1.57...found > > Net::SMTP ...found > > Text::Wrapper ...found > > Time::ParseDate ...found > > File::Temp ...found > > Term::ReadKey ...found > > Text::Autoformat ...found > > Text::Quoted ...found > > DEV dependencies: > > Regexp::Common ...found > > Time::HiRes ...found > > Test::Inline ...found > > WWW::Mechanize ...found > > MYSQL dependencies: > > DBD::mysql 2.1018...found > > > > > > --- snip ---- > > > > > > - noah > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From pdh at snapgear.com Tue Jul 8 00:28:18 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 8 Jul 2003 14:28:18 +1000 Subject: [rt-users] RT Permissions Problem In-Reply-To: <136907242.1057674111@[192.168.10.243]> References: <124273956.1057661478@[192.168.10.243]> <20030708040427.GL655@luggage> <136907242.1057674111@[192.168.10.243]> Message-ID: <20030708042818.GM655@luggage> Gonzalo Servat wrote: > >ReplyToTicket for Everyone. > > I already have that set. I think there must be some other permission to > allow somebody else who is not a Requestor/Cc/AdminCc to ReplyToTicket. There shouldn't be. If that isn't enough, it sounds like a bug. > Keep in mind the person replying to the ticket was copied on ONE > correspondence. He wasn't added as a permanent Cc for the ticket. That's fine. He's an "Everyone". Everyone is an "Everyone". :-) Does Everyone have CreateTicket as well? If this fellow replied but lost the [rtname #num] in the subject, RT would have tried to CreateTicket instead of treating it as a reply. > >http://rt3.fsck.com/Ticket/Display.html?id=3029 for a patch. > > Good timing :) Thanks for that. How do I get privileges to login to RT to > see the patch? username guest, password guest. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From nic at spritesoftware.com Tue Jul 8 00:40:10 2003 From: nic at spritesoftware.com (Nic Strong) Date: Tue, 8 Jul 2003 16:40:10 +1200 Subject: [rt-users] Truncated attachments Message-ID: <008001c3450b$040ccb50$6900a8c0@WILMA> Hi, We have a problem with attachments (Type: text/plain Encoding: base64) being truncated at random lengths when creating tickets in RT. There doesn't seem to be a pattern to where the attachment is truncated, originally i thought is was on a > 7bit char, but seeing examples now where this is not true. We are using RT 3.0.3, on Rehat 9.0 (Apache 2.0.40). Any ideas ? Thanks, Nic Strong -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3785 bytes Desc: not available URL: From Samuel.Senoner at eurac.edu Tue Jul 8 02:00:58 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Tue, 8 Jul 2003 08:00:58 +0200 Subject: [rt-users] Rt-crontool args Message-ID: <8ABC35686C73554691F3481C4023BE5E932C28@abz01lan.eurac.edu> I would need a notification for untaken tasks after a couple of hours and notification to chiefs about overdue tasks. Can someone provide some examples for rt-crontool, or the syntax and list some conditions and arguments? I always get some error from template_overlay but think it's because I don't set the arguments correctly. Thank you Samuel Senoner From mitya at cavia.pp.ru Tue Jul 8 02:43:02 2003 From: mitya at cavia.pp.ru (Dmitry Sivachenko) Date: Tue, 8 Jul 2003 10:43:02 +0400 Subject: [rt-users] (newbie) FreeBSD install issues from /usr/port In-Reply-To: <20030708042625.M7271@enabled.com> References: <20030707205931.M62108@enabled.com> <20030707232309.U18329@k2.vol.cz> <20030708042625.M7271@enabled.com> Message-ID: <20030708064301.GA87720@fling-wing.demos.su> On Mon, Jul 07, 2003 at 08:26:25PM -0800, admin wrote: > On Mon, 7 Jul 2003 23:23:57 +0200 (CEST), Lukas Maly wrote > > Hi > > > > upgrade FreeBSD ports /usr/ports > > > > And here is easy help: > > > > http://lukasmaly.net/RT3-install_en.txt > > Anybody explain to me, since I have perl 5.8 loaded, why I cant get rt3 > installed from /usr/ports ? What is your output from /usr/ports/www/rt3# make -V PERL_LEVEL ? Did you run 'use.perl port' after installing perl 5.8? > > > root at hurricane# perl -v [/usr/ports/www/rt3] > > This is perl, v5.8.0 built for i386-freebsd > > Copyright 1987-2002, Larry Wall > > Perl may be copied only under the terms of either the Artistic License or the > GNU General Public License, which may be found in the Perl 5 source kit. > > Complete documentation for Perl, including FAQ lists, should be found on > this system using `man perl' or `perldoc perl'. If you have access to the > Internet, point your browser at http://www.perl.com/, the Perl Home Page. > > root at hurricane# make install clean [/usr/ports/www/rt3] > ===> rt3-3.0.3 This program only support perl 5.6.1 or above. > > > > > malyl > > > > On Mon, 7 Jul 2003, admin wrote: > > > > > Date: Mon, 7 Jul 2003 13:02:42 -0800 > > > From: admin > > > To: rt-users at fsck.com > > > Subject: [rt-users] (newbie) Apache::Request --- troubles installing > > > > > > > > > > > > FreeBSD 4.8 stable > > > apache 1.3.27 > > > mod_perl 1.27 > > > > > > > > > trying to install rt for the first time. having errors installing the > > > Apache::Request perl module. any clues please? > > > > > > > > > command keyed: > > > > > > perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install > > > > > > > > > output: > > > --- snip --- > > > > > > MASON dependencies: > > > Params::Validate 0.02...found > > > Cache::Cache ...found > > > Exception::Class ...MISSING > > > CPAN: Storable loaded ok > > > Going to read /root/.cpan/Metadata > > > Database was generated on Mon, 07 Jul 2003 09:44:36 GMT > > > Exception::Class is up to date. > > > HTML::Mason 1.16...MISSING > > > HTML::Mason is up to date. > > > MLDBM ...found > > > Errno ...found > > > FreezeThaw ...found > > > Digest::MD5 ...found > > > CGI::Cookie 1.20...found > > > Storable ...found > > > Apache::Session 1.53...found > > > MAILGATE dependencies: > > > HTML::TreeBuilder ...found > > > HTML::FormatText ...found > > > Getopt::Long ...found > > > LWP::UserAgent ...found > > > MODPERL1 dependencies: > > > CGI ...found > > > Apache::Request ...MISSING > > > Running install for module Apache::Request > > > Running make for J/JO/JOESUF/libapreq-1.2.tar.gz > > > Checksum for /root/.cpan/sources/authors/id/J/JO/JOESUF/libapreq-1.2.tar.gz ok > > > Scanning cache /root/.cpan/build for sizes > > > libapreq-1.2/ > > > libapreq-1.2/c/ > > > libapreq-1.2/c/apache_request.c > > > libapreq-1.2/c/apache_request.h > > > libapreq-1.2/c/Makefile.noperl > > > libapreq-1.2/c/Makefile.PL > > > libapreq-1.2/c/Makefile.am > > > libapreq-1.2/c/Makefile.in > > > libapreq-1.2/c/apache_cookie.c > > > libapreq-1.2/c/apache_cookie.h > > > libapreq-1.2/c/apache_multipart_buffer.c > > > libapreq-1.2/c/apache_multipart_buffer.h > > > libapreq-1.2/c/.cvsignore > > > libapreq-1.2/t/ > > > libapreq-1.2/t/apreq/ > > > libapreq-1.2/t/apreq/inherit.t > > > libapreq-1.2/t/apreq/big_input.t > > > libapreq-1.2/t/apreq/cookie.t > > > libapreq-1.2/t/apreq/request.t > > > libapreq-1.2/t/response/ > > > libapreq-1.2/t/response/TestApReq/ > > > libapreq-1.2/t/response/TestApReq/cookie.pm > > > libapreq-1.2/t/response/TestApReq/request.pm > > > libapreq-1.2/t/response/TestApReq/inherit.pm > > > libapreq-1.2/t/response/TestApReq/big_input.pm > > > libapreq-1.2/t/TEST.PL > > > libapreq-1.2/t/request-inherit.pl > > > libapreq-1.2/eg/ > > > libapreq-1.2/eg/c/ > > > libapreq-1.2/eg/c/testapreq/ > > > libapreq-1.2/eg/c/testapreq/Makefile.apxs > > > libapreq-1.2/eg/c/testapreq/Makefile.tmpl > > > libapreq-1.2/eg/c/testapreq/mod_testapreq.module > > > libapreq-1.2/eg/c/testapreq/mod_testapreq.c > > > libapreq-1.2/eg/perl/ > > > libapreq-1.2/eg/perl/cookie.pl > > > libapreq-1.2/eg/perl/file_upload.pl > > > libapreq-1.2/lib/ > > > libapreq-1.2/lib/Apache/ > > > libapreq-1.2/lib/Apache/libapreq.pm > > > libapreq-1.2/autom4te-2.53.cache/ > > > libapreq-1.2/autom4te-2.53.cache/requests > > > libapreq-1.2/autom4te-2.53.cache/output.0 > > > libapreq-1.2/autom4te-2.53.cache/traces.0 > > > libapreq-1.2/ToDo > > > libapreq-1.2/Cookie/ > > > libapreq-1.2/Cookie/Cookie.pm > > > libapreq-1.2/Cookie/Cookie.xs > > > libapreq-1.2/Cookie/Makefile.PL > > > libapreq-1.2/Cookie/.cvsignore > > > libapreq-1.2/depcomp > > > libapreq-1.2/LICENSE > > > libapreq-1.2/aclocal.m4 > > > libapreq-1.2/README > > > libapreq-1.2/ltmain.sh > > > libapreq-1.2/configure > > > libapreq-1.2/BUILD.sh > > > libapreq-1.2/Changes > > > libapreq-1.2/configure.in > > > libapreq-1.2/config.guess > > > libapreq-1.2/install-sh > > > libapreq-1.2/config.sub > > > libapreq-1.2/missing > > > libapreq-1.2/Request/ > > > libapreq-1.2/Request/Request.pm > > > libapreq-1.2/Request/Request.xs > > > libapreq-1.2/Request/Makefile.PL > > > libapreq-1.2/Request/.cvsignore > > > libapreq-1.2/mkinstalldirs > > > libapreq-1.2/Makefile.PL > > > libapreq-1.2/Makefile.am > > > libapreq-1.2/Makefile.in > > > libapreq-1.2/typemap > > > libapreq-1.2/acinclude.m4 > > > libapreq-1.2/libapreq.pod > > > libapreq-1.2/patches/ > > > libapreq-1.2/patches/README > > > libapreq-1.2/patches/apache-1.3+apreq.patch > > > libapreq-1.2/INSTALL > > > libapreq-1.2/.cvsignore > > > libapreq-1.2/INSTALL.MacOSX > > > libapreq-1.2/CREDITS > > > libapreq-1.2/MANIFEST > > > Removing previously used /root/.cpan/build/libapreq-1.2 > > > > > > CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz > > > > > > Running make test > > > Make had some problems, maybe interrupted? Won't test > > > Running make install > > > Make had some problems, maybe interrupted? Won't install > > > Apache::DBI ...found > > > CLI dependencies: > > > Getopt::Long 2.24...found > > > CORE dependencies: > > > Digest::MD5 ...found > > > DBI 1.18...found > > > Test::Inline ...found > > > Class::ReturnValue 0.40...MISSING > > > Class::ReturnValue is up to date. > > > DBIx::SearchBuilder 0.80...found > > > Text::Template ...found > > > File::Spec 0.8...found > > > HTML::Entities ...found > > > Net::Domain ...found > > > Log::Dispatch 2.0...found > > > Locale::Maketext 1.04...found > > > Locale::Maketext::Lexicon 0.25...found > > > Locale::Maketext::Fuzzy ...found > > > MIME::Entity 5.108...found > > > Mail::Mailer 1.57...found > > > Net::SMTP ...found > > > Text::Wrapper ...found > > > Time::ParseDate ...found > > > File::Temp ...found > > > Term::ReadKey ...found > > > Text::Autoformat ...found > > > Text::Quoted ...found > > > DEV dependencies: > > > Regexp::Common ...found > > > Time::HiRes ...found > > > Test::Inline ...found > > > WWW::Mechanize ...found > > > MYSQL dependencies: > > > DBD::mysql 2.1018...found > > > > > > > > > --- snip ---- > > > > > > > > > - noah > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From admin2 at enabled.com Tue Jul 8 03:50:48 2003 From: admin2 at enabled.com (admin) Date: Mon, 7 Jul 2003 23:50:48 -0800 Subject: [rt-users] (newbie) FreeBSD install issues from /usr/port In-Reply-To: <20030708064301.GA87720@fling-wing.demos.su> References: <20030707205931.M62108@enabled.com> <20030707232309.U18329@k2.vol.cz> <20030708042625.M7271@enabled.com> <20030708064301.GA87720@fling-wing.demos.su> Message-ID: <20030708074953.M24135@enabled.com> On Tue, 8 Jul 2003 10:43:02 +0400, Dmitry Sivachenko wrote > On Mon, Jul 07, 2003 at 08:26:25PM -0800, admin wrote: > > On Mon, 7 Jul 2003 23:23:57 +0200 (CEST), Lukas Maly wrote > > > Hi > > > > > > upgrade FreeBSD ports /usr/ports > > > > > > And here is easy help: > > > > > > http://lukasmaly.net/RT3-install_en.txt > > > > Anybody explain to me, since I have perl 5.8 loaded, why I cant get rt3 > > installed from /usr/ports ? > > What is your output from > /usr/ports/www/rt3# make -V PERL_LEVEL [/usr/ports/www/rt3] root at hurricane# make -V PERL_LEVEL 0 > > ? > > Did you run 'use.perl port' after installing perl 5.8? no how do I do this? - Noah > > > > > > > root at hurricane# perl -v [/usr/ports/www/rt3] > > > > This is perl, v5.8.0 built for i386-freebsd > > > > Copyright 1987-2002, Larry Wall > > > > Perl may be copied only under the terms of either the Artistic License or the > > GNU General Public License, which may be found in the Perl 5 source kit. > > > > Complete documentation for Perl, including FAQ lists, should be found on > > this system using `man perl' or `perldoc perl'. If you have access to the > > Internet, point your browser at http://www.perl.com/, the Perl Home Page. > > > > root at hurricane# make install clean [/usr/ports/www/rt3] > > ===> rt3-3.0.3 This program only support perl 5.6.1 or above. > > > > > > > > malyl > > > > > > On Mon, 7 Jul 2003, admin wrote: > > > > > > > Date: Mon, 7 Jul 2003 13:02:42 -0800 > > > > From: admin > > > > To: rt-users at fsck.com > > > > Subject: [rt-users] (newbie) Apache::Request --- troubles installing > > > > > > > > > > > > > > > > FreeBSD 4.8 stable > > > > apache 1.3.27 > > > > mod_perl 1.27 > > > > > > > > > > > > trying to install rt for the first time. having errors installing the > > > > Apache::Request perl module. any clues please? > > > > > > > > > > > > command keyed: > > > > > > > > perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install > > > > > > > > > > > > output: > > > > --- snip --- > > > > > > > > MASON dependencies: > > > > Params::Validate 0.02...found > > > > Cache::Cache ...found > > > > Exception::Class ...MISSING > > > > CPAN: Storable loaded ok > > > > Going to read /root/.cpan/Metadata > > > > Database was generated on Mon, 07 Jul 2003 09:44:36 GMT > > > > Exception::Class is up to date. > > > > HTML::Mason 1.16...MISSING > > > > HTML::Mason is up to date. > > > > MLDBM ...found > > > > Errno ...found > > > > FreezeThaw ...found > > > > Digest::MD5 ...found > > > > CGI::Cookie 1.20...found > > > > Storable ...found > > > > Apache::Session 1.53...found > > > > MAILGATE dependencies: > > > > HTML::TreeBuilder ...found > > > > HTML::FormatText ...found > > > > Getopt::Long ...found > > > > LWP::UserAgent ...found > > > > MODPERL1 dependencies: > > > > CGI ...found > > > > Apache::Request ...MISSING > > > > Running install for module Apache::Request > > > > Running make for J/JO/JOESUF/libapreq-1.2.tar.gz > > > > Checksum for /root/.cpan/sources/authors/id/J/JO/JOESUF/libapreq-1.2.tar.gz ok > > > > Scanning cache /root/.cpan/build for sizes > > > > libapreq-1.2/ > > > > libapreq-1.2/c/ > > > > libapreq-1.2/c/apache_request.c > > > > libapreq-1.2/c/apache_request.h > > > > libapreq-1.2/c/Makefile.noperl > > > > libapreq-1.2/c/Makefile.PL > > > > libapreq-1.2/c/Makefile.am > > > > libapreq-1.2/c/Makefile.in > > > > libapreq-1.2/c/apache_cookie.c > > > > libapreq-1.2/c/apache_cookie.h > > > > libapreq-1.2/c/apache_multipart_buffer.c > > > > libapreq-1.2/c/apache_multipart_buffer.h > > > > libapreq-1.2/c/.cvsignore > > > > libapreq-1.2/t/ > > > > libapreq-1.2/t/apreq/ > > > > libapreq-1.2/t/apreq/inherit.t > > > > libapreq-1.2/t/apreq/big_input.t > > > > libapreq-1.2/t/apreq/cookie.t > > > > libapreq-1.2/t/apreq/request.t > > > > libapreq-1.2/t/response/ > > > > libapreq-1.2/t/response/TestApReq/ > > > > libapreq-1.2/t/response/TestApReq/cookie.pm > > > > libapreq-1.2/t/response/TestApReq/request.pm > > > > libapreq-1.2/t/response/TestApReq/inherit.pm > > > > libapreq-1.2/t/response/TestApReq/big_input.pm > > > > libapreq-1.2/t/TEST.PL > > > > libapreq-1.2/t/request-inherit.pl > > > > libapreq-1.2/eg/ > > > > libapreq-1.2/eg/c/ > > > > libapreq-1.2/eg/c/testapreq/ > > > > libapreq-1.2/eg/c/testapreq/Makefile.apxs > > > > libapreq-1.2/eg/c/testapreq/Makefile.tmpl > > > > libapreq-1.2/eg/c/testapreq/mod_testapreq.module > > > > libapreq-1.2/eg/c/testapreq/mod_testapreq.c > > > > libapreq-1.2/eg/perl/ > > > > libapreq-1.2/eg/perl/cookie.pl > > > > libapreq-1.2/eg/perl/file_upload.pl > > > > libapreq-1.2/lib/ > > > > libapreq-1.2/lib/Apache/ > > > > libapreq-1.2/lib/Apache/libapreq.pm > > > > libapreq-1.2/autom4te-2.53.cache/ > > > > libapreq-1.2/autom4te-2.53.cache/requests > > > > libapreq-1.2/autom4te-2.53.cache/output.0 > > > > libapreq-1.2/autom4te-2.53.cache/traces.0 > > > > libapreq-1.2/ToDo > > > > libapreq-1.2/Cookie/ > > > > libapreq-1.2/Cookie/Cookie.pm > > > > libapreq-1.2/Cookie/Cookie.xs > > > > libapreq-1.2/Cookie/Makefile.PL > > > > libapreq-1.2/Cookie/.cvsignore > > > > libapreq-1.2/depcomp > > > > libapreq-1.2/LICENSE > > > > libapreq-1.2/aclocal.m4 > > > > libapreq-1.2/README > > > > libapreq-1.2/ltmain.sh > > > > libapreq-1.2/configure > > > > libapreq-1.2/BUILD.sh > > > > libapreq-1.2/Changes > > > > libapreq-1.2/configure.in > > > > libapreq-1.2/config.guess > > > > libapreq-1.2/install-sh > > > > libapreq-1.2/config.sub > > > > libapreq-1.2/missing > > > > libapreq-1.2/Request/ > > > > libapreq-1.2/Request/Request.pm > > > > libapreq-1.2/Request/Request.xs > > > > libapreq-1.2/Request/Makefile.PL > > > > libapreq-1.2/Request/.cvsignore > > > > libapreq-1.2/mkinstalldirs > > > > libapreq-1.2/Makefile.PL > > > > libapreq-1.2/Makefile.am > > > > libapreq-1.2/Makefile.in > > > > libapreq-1.2/typemap > > > > libapreq-1.2/acinclude.m4 > > > > libapreq-1.2/libapreq.pod > > > > libapreq-1.2/patches/ > > > > libapreq-1.2/patches/README > > > > libapreq-1.2/patches/apache-1.3+apreq.patch > > > > libapreq-1.2/INSTALL > > > > libapreq-1.2/.cvsignore > > > > libapreq-1.2/INSTALL.MacOSX > > > > libapreq-1.2/CREDITS > > > > libapreq-1.2/MANIFEST > > > > Removing previously used /root/.cpan/build/libapreq-1.2 > > > > > > > > CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz > > > > > > > > Running make test > > > > Make had some problems, maybe interrupted? Won't test > > > > Running make install > > > > Make had some problems, maybe interrupted? Won't install > > > > Apache::DBI ...found > > > > CLI dependencies: > > > > Getopt::Long 2.24...found > > > > CORE dependencies: > > > > Digest::MD5 ...found > > > > DBI 1.18...found > > > > Test::Inline ...found > > > > Class::ReturnValue 0.40...MISSING > > > > Class::ReturnValue is up to date. > > > > DBIx::SearchBuilder 0.80...found > > > > Text::Template ...found > > > > File::Spec 0.8...found > > > > HTML::Entities ...found > > > > Net::Domain ...found > > > > Log::Dispatch 2.0...found > > > > Locale::Maketext 1.04...found > > > > Locale::Maketext::Lexicon 0.25...found > > > > Locale::Maketext::Fuzzy ...found > > > > MIME::Entity 5.108...found > > > > Mail::Mailer 1.57...found > > > > Net::SMTP ...found > > > > Text::Wrapper ...found > > > > Time::ParseDate ...found > > > > File::Temp ...found > > > > Term::ReadKey ...found > > > > Text::Autoformat ...found > > > > Text::Quoted ...found > > > > DEV dependencies: > > > > Regexp::Common ...found > > > > Time::HiRes ...found > > > > Test::Inline ...found > > > > WWW::Mechanize ...found > > > > MYSQL dependencies: > > > > DBD::mysql 2.1018...found > > > > > > > > > > > > --- snip ---- > > > > > > > > > > > > - noah > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From jesse at bestpractical.com Tue Jul 8 04:13:14 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 8 Jul 2003 04:13:14 -0400 Subject: [rt-users] RT Permissions Problem In-Reply-To: <124273956.1057661478@[192.168.10.243]> References: <124273956.1057661478@[192.168.10.243]> Message-ID: <20030708081314.GI22941@fsck.com> On Tue, Jul 08, 2003 at 10:51:18AM +1000, Gonzalo Servat wrote: > Hi All, > > I'm using RT 3.0.0. I have a ticket open with it's requestor set to > 'foo at bar.com'. Now, on one correspondence I decide to Cc someone who does > NOT exist on the helpdesk. This someone decides to reply to the ticket, and > RT sends me an email with: > > RT could not load a valid user, and RT's configuration does not allow > As a feature suggestion, would be nice if RT could give a little bit more > info about this error, such as who sent the mail, to whom, what subject, > etc. :) If you were running RT 3.0.3, you'd see that RT already has a better error message here. > > Thanks in advance. > > Best regards, > Gonzalo > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mitya at cavia.pp.ru Tue Jul 8 04:17:35 2003 From: mitya at cavia.pp.ru (Dmitry Sivachenko) Date: Tue, 8 Jul 2003 12:17:35 +0400 Subject: [rt-users] (newbie) FreeBSD install issues from /usr/port In-Reply-To: <20030708074953.M24135@enabled.com> References: <20030707205931.M62108@enabled.com> <20030707232309.U18329@k2.vol.cz> <20030708042625.M7271@enabled.com> <20030708064301.GA87720@fling-wing.demos.su> <20030708074953.M24135@enabled.com> Message-ID: <20030708081735.GA2805@fling-wing.demos.su> On Mon, Jul 07, 2003 at 11:50:48PM -0800, admin wrote: > On Tue, 8 Jul 2003 10:43:02 +0400, Dmitry Sivachenko wrote > > On Mon, Jul 07, 2003 at 08:26:25PM -0800, admin wrote: > > > On Mon, 7 Jul 2003 23:23:57 +0200 (CEST), Lukas Maly wrote > > > > Hi > > > > > > > > upgrade FreeBSD ports /usr/ports > > > > > > > > And here is easy help: > > > > > > > > http://lukasmaly.net/RT3-install_en.txt > > > > > > Anybody explain to me, since I have perl 5.8 loaded, why I cant get rt3 > > > installed from /usr/ports ? > > > > What is your output from > > /usr/ports/www/rt3# make -V PERL_LEVEL > > [/usr/ports/www/rt3] > root at hurricane# make -V PERL_LEVEL > 0 > > > > > > ? > > > > Did you run 'use.perl port' after installing perl 5.8? > > > no how do I do this? > Read /usr/ports/lang/perl5.8/pkg-message . I advise you to install perl 5.8 from ports, this message will be displayed automatically. From bultenlerim at yahoo.com Tue Jul 8 04:26:12 2003 From: bultenlerim at yahoo.com (no nick) Date: Tue, 8 Jul 2003 01:26:12 -0700 (PDT) Subject: [rt-users] anyone faced this problem about queues? Message-ID: <20030708082612.4661.qmail@web80505.mail.yahoo.com> Hi all, I have a problem about queues.Let's say there are two companies, one A and the other B.When company A wants to enter a new ticket,they should only see their own queues not the others.And similar when company B wants to enter a new ticket they should only see their own queues, neither company A's queues nor any other.How can i do this? Any idea? __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From jesse at bestpractical.com Tue Jul 8 04:29:58 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 8 Jul 2003 04:29:58 -0400 Subject: [rt-users] "refersto" link customizations? In-Reply-To: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> References: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> Message-ID: <20030708082958.GL22941@fsck.com> On Mon, Jul 07, 2003 at 05:51:55PM -0400, Kurt Yoder wrote: > Hello all > > I've looked in every place I can think of (mailing list, rt hacker's > guide, google), but can't seem to locate any information on > customizing rt's "refersto" links. I only know that it looks like it > should be extremely easy, to the point that there's an option in the > main configuration file to set it up. > > Can anyone offer me any pointers? Using rt 2.0.14. Thanks. Yes. RT 3's linking system is much, much more flexible and better documented. If you're going to spend time hacking on relationships, bringing your RT instance up to RT3 will spare you a world of pain. Jesse > > -- > Kurt Yoder > Sport & Health network administrator > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From RT-User at wiwi.uni-wuppertal.de Tue Jul 8 07:16:47 2003 From: RT-User at wiwi.uni-wuppertal.de (RT-User) Date: Tue, 8 Jul 2003 13:16:47 +0200 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( Message-ID: Dirk Pape (mailto:pape-rt at inf.fu-berlin.de) schrieb: >> The sad thing is, that RT is such a nice system which perfectly fits >> our needs (in fact other departements at our university are just >> waiting for our installation to run smoothly before they switch to >> RT too) If we only could get it to work with languages spoken in >> strange countries like Germany ;-) Hehe, we have the same problems over here. > I can say that it definetly works with int. characters from email and > web, because we are productive with rt 3.0.3 here. > > That means: there is something wrong with your configuration (do you > use perl 5.8 or 5.6?). I am able to send mails to rt and they are stored nicely with all the Umlaute. But when I reply or comment on a message they all get messed up like Geralds messages. We are running a debian 3.0 box with perl 5.6.1. Is it neccecary switching to 5.8!? Any help appreciated. Greetings Christian From lists at flothow.de Tue Jul 8 05:21:36 2003 From: lists at flothow.de (Sebastian Flothow) Date: Tue, 8 Jul 2003 11:21:36 +0200 Subject: [rt-users] Name of queues <-> name of email In-Reply-To: Message-ID: <927AD4C2-B125-11D7-BB3B-000393B2BB20@flothow.de> Am Freitag, den 4. Juli 2003, um 10:46, schrieb Jose A. Fabregas Reyes: > web_y_gdoc: "|/soft/rt3/bin/rt-mailgate --queue web_y_gdoc ^^^^^^^^^^ This needs to be the *name* of the queue, not its email address. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From ruescher at math.uni-paderborn.de Tue Jul 8 07:24:26 2003 From: ruescher at math.uni-paderborn.de (=?iso-8859-1?Q?Gerald_R=FCscher?=) Date: Tue, 8 Jul 2003 13:24:26 +0200 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: Message-ID: <002f01c34543$7d2ca8b0$3f69ea83@mathw.unipaderborn.de> > Hehe, we have the same problems over here. > > > I can say that it definetly works with int. characters from email and > > web, because we are productive with rt 3.0.3 here. > > > > That means: there is something wrong with your configuration (do you > > use perl 5.8 or 5.6?). > > I am able to send mails to rt and they are stored nicely with all the > Umlaute. But when I reply or comment on a message they all get messed > up like Geralds messages. > > We are running a debian 3.0 box with perl 5.6.1. > Is it neccecary switching to 5.8!? Seems to be. The README strongly suggest version 5.8 to fix problems with UTF encoding. Unfortunately perl 5.8 is not available on RH 7.3 (which we use here) and I don't want to upgrade the entire OS in order to use RT :-( Regards, Jerry From pdh at snapgear.com Tue Jul 8 07:51:13 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 8 Jul 2003 21:51:13 +1000 Subject: [rt-users] RT Permissions Problem In-Reply-To: <20030708081314.GI22941@fsck.com> References: <124273956.1057661478@[192.168.10.243]> <20030708081314.GI22941@fsck.com> Message-ID: <20030708115113.GA722@dorfl.internal.moreton.com.au> Jesse Vincent wrote: > If you were running RT 3.0.3, you'd see that RT already has a better > error message here. But that error message, in this case, would be misleading, I think. The user isn't Creating a ticket, he's Replying to one. From gonzalo at linuxaus.com Tue Jul 8 08:31:34 2003 From: gonzalo at linuxaus.com (Gonzalo Servat) Date: Tue, 08 Jul 2003 22:31:34 +1000 Subject: [rt-users] RT Permissions Problem Message-ID: <166290052.1057703494@[192.168.10.5]> On 8/07/2003 9:51 PM +1000, Phil Homewood wrote: > But that error message, in this case, would be misleading, I think. > The user isn't Creating a ticket, he's Replying to one. Have you tested this with 3.0.3? ie. use a non-existent users' email address to reply to an open ticket and see if it replies with the same error message? Thanks, Gonzalo From karsten.konrad at uni-graz.at Tue Jul 8 08:46:05 2003 From: karsten.konrad at uni-graz.at (Karsten Konrad) Date: Tue, 08 Jul 2003 14:46:05 +0200 Subject: [rt-users] non priv user search? / How do I add a password to a Non-Privileged user? In-Reply-To: <1056972401.1571.385.camel@Mike> References: <1056723231.1535.44.camel@Mike> <1056875098.1589.0.camel@Mike> <3EFF65BA.8050502@uni-graz.at> <1056972401.1571.385.camel@Mike> Message-ID: <3F0ABD0D.7060701@uni-graz.at> horray :) Unprivileged Users are being listed again, since I removed "RedirectMatch permanent (.*)/$ http://server$1/index.html" from my httpd.conf!!! setup: rt3.0.3 on redhat8.0 with apache2 + fastcgi & mysql3 Mike Salibas wrote: > and we are alone in finding a solution :( > > Have you managed to get a response or solution to this problem? > > Mike Salibas > > On Mon, 2003-06-30 at 00:18, Karsten Konrad wrote: > >>hi, >> >>i have the same problem with rt3.0.0 on apache2 and fastcgi. >>unprivileged users are not shown in the userlist. >> >>Mike Salibas wrote: >> >>>oh well, thanks for the help. >>> >>>regatrds, >>>Mike Salibas >>> From kylist at shcorp.com Tue Jul 8 10:15:53 2003 From: kylist at shcorp.com (Kurt Yoder) Date: Tue, 8 Jul 2003 10:15:53 -0400 (EDT) Subject: [rt-users] "refersto" link customizations? In-Reply-To: <20030708082958.GL22941@fsck.com> References: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> <20030708082958.GL22941@fsck.com> Message-ID: <48916.10.10.1.71.1057673753.squirrel@webmailtest.shcorp.com> Jesse Vincent said: > > > > On Mon, Jul 07, 2003 at 05:51:55PM -0400, Kurt Yoder wrote: >> Hello all >> >> I've looked in every place I can think of (mailing list, rt >> hacker's >> guide, google), but can't seem to locate any information on >> customizing rt's "refersto" links. I only know that it looks like >> it >> should be extremely easy, to the point that there's an option in >> the >> main configuration file to set it up. >> >> Can anyone offer me any pointers? Using rt 2.0.14. Thanks. > > Yes. RT 3's linking system is much, much more flexible and better > documented. If you're going to spend time hacking on relationships, > bringing your RT instance up to RT3 will spare you a world of pain. Is this documentation for rt3 online or in the distribution somewhere? I just looked, but couldn't find it. -- Kurt Yoder Sport & Health network administrator From David.Svejda at i.cz Tue Jul 8 10:40:55 2003 From: David.Svejda at i.cz (David Svejda) Date: Tue, 08 Jul 2003 16:40:55 +0200 Subject: [rt-users] comment or corresponedence size limit Message-ID: <3F0AD7F7.80105@i.cz> Hi, i haven't found the answer in the documentation and even in mailing lists, so please don't tell me RTFM :) Or point me WHERE to find it, thanx :) Now my question: what is the size limit of Comment or Correspondence? When i posted a huge Comment (copy and paste from cca 15 pages document), RT did an attachement from it and placed a link (Download (untitled) 15,9k) instead of text. It's a good feature, but i want to know, what is the limit - e.g. comments (correspondences) larger than 5k will be transferred into links? running RT 2.0.15 thanks David Svejda mailto: david.svejda at i.cz From ben at oculan.com Tue Jul 8 10:45:39 2003 From: ben at oculan.com (Benjamin Reed) Date: Tue, 8 Jul 2003 10:45:39 -0400 Subject: [rt-users] rt2 -> rt3 error (Wide character in subroutine entry) Message-ID: I'm trying to do an rt2 to rt3 conversion with a completely new system. The old system is redhat 7.2/apache1/modperl1, the new one is redhat 9/apache2/modperl2. I'm assuming the error I'm getting is because of a perl 5.8 unicode thing: ---(snip!)--- Importing users u.u.u.u.u.u.u.u.u[Tue Jul 8 14:29:55 2003] [crit]: Wide character in subroutine entry at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 154. (/opt/rt3/lib/RT.pm:242) ---(snip!)--- Any suggestions on how to fix it? -- We put a lot of thought into our defaults. We like them. If we didn't, we would have made something else be the default. So keep your cotton-pickin' hands off our defaults. Don't touch. Consider them mandatory. "Mandatory defaults" has a nice ring to it. From prlawrence at Lehigh.EDU Tue Jul 8 06:44:52 2003 From: prlawrence at Lehigh.EDU (Phil R Lawrence) Date: Tue, 8 Jul 2003 05:44:52 -0500 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <002f01c34543$7d2ca8b0$3f69ea83@mathw.unipaderborn.de> References: <002f01c34543$7d2ca8b0$3f69ea83@mathw.unipaderborn.de> Message-ID: <20030708054452.30bc8805.prlawrence@lehigh.edu> On Tue, 8 Jul 2003 13:24:26 +0200 Gerald R?scher wrote: > Unfortunately perl 5.8 is not > available on RH 7.3 (which we use here) and I don't want to > upgrade the entire OS in order to use RT :-( Jerry, I'm about to set up our new RT 3 server, and will try to do it under Redhat 7.3. My plan was to try the Perl 5.8 RPM from ActiveState. Does that sound good to you? I have other work right now, so you might get to this before I do. If you try it, be sure to let the list know if it works! prl From jesse at bestpractical.com Tue Jul 8 14:26:40 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 8 Jul 2003 14:26:40 -0400 Subject: [rt-users] "refersto" link customizations? In-Reply-To: <48916.10.10.1.71.1057673753.squirrel@webmailtest.shcorp.com> References: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> <20030708082958.GL22941@fsck.com> <48916.10.10.1.71.1057673753.squirrel@webmailtest.shcorp.com> Message-ID: <20030708182640.GQ22941@fsck.com> > Is this documentation for rt3 online or in the distribution > somewhere? I just looked, but couldn't find it. It's the perldoc for the modules in question. > > -- > Kurt Yoder > Sport & Health network administrator > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Tue Jul 8 14:28:26 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 8 Jul 2003 14:28:26 -0400 Subject: [rt-users] comment or corresponedence size limit In-Reply-To: <3F0AD7F7.80105@i.cz> References: <3F0AD7F7.80105@i.cz> Message-ID: <20030708182826.GS22941@fsck.com> Roughly 12k, There's a constant in html/Ticket/Elements/ShowTransaction, iirc. I'd welcome a patch to move that to the config file. On Tue, Jul 08, 2003 at 04:40:55PM +0200, David Svejda wrote: > Hi, > > i haven't found the answer in the documentation and even in mailing > lists, so please don't tell me RTFM :) Or point me WHERE to find it, > thanx :) > > Now my question: what is the size limit of Comment or Correspondence? > > When i posted a huge Comment (copy and paste from cca 15 pages > document), RT did an attachement from it and placed a link (Download > (untitled) 15,9k) instead of text. It's a good feature, but i want to > know, what is the limit - e.g. comments (correspondences) larger than 5k > will be transferred into links? > > running RT 2.0.15 > > thanks > > David Svejda > mailto: david.svejda at i.cz > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rlpowell at digitalkingdom.org Tue Jul 8 14:38:19 2003 From: rlpowell at digitalkingdom.org (Robin Lee Powell) Date: Tue, 8 Jul 2003 11:38:19 -0700 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. Message-ID: <20030708183818.GI7044@digitalkingdom.org> None of my tickets that I just imported into RT3 have priorities. I'm using rt2-to-rt3-v1.13 For example, I have a ticket that is at Priority 40 in the dump file, and the ticket entry where the priority was changed was preserved, but the Priority is listed as 0/0. The priority is also at 0 in the database itself, but is set correctly AFAICT in the dump file, so it really does seem to be an import script problem. The import is to "mysql Ver 12.20 Distrib 4.0.13, for pc-linux-gnu (i686)" Help? -Robin -- Me: http://www.digitalkingdom.org/~rlpowell/ *** I'm a *male* Robin. "but I'm not stupid and people are not stupid who think samely with me" -- from an actual, real, non-spam mail sent to webmaster at lojban.org http://www.lojban.org/ *** .i cimo'o prali .ui From jesse at bestpractical.com Tue Jul 8 14:41:50 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 8 Jul 2003 14:41:50 -0400 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. In-Reply-To: <20030708183818.GI7044@digitalkingdom.org> References: <20030708183818.GI7044@digitalkingdom.org> Message-ID: <20030708184150.GV22941@fsck.com> That sounds like RT::Ticket_Overlay doesn't take the Priority parameter. I'll take a patch to rt-bugs at fsck.com. On Tue, Jul 08, 2003 at 11:38:19AM -0700, Robin Lee Powell wrote: > None of my tickets that I just imported into RT3 have priorities. > > I'm using rt2-to-rt3-v1.13 > > For example, I have a ticket that is at Priority 40 in the dump > file, and the ticket entry where the priority was changed was > preserved, but the Priority is listed as 0/0. > > The priority is also at 0 in the database itself, but is set > correctly AFAICT in the dump file, so it really does > seem to be an import script problem. > > The import is to "mysql Ver 12.20 Distrib 4.0.13, for pc-linux-gnu (i686)" > > Help? > > -Robin > > -- > Me: http://www.digitalkingdom.org/~rlpowell/ *** I'm a *male* Robin. > "but I'm not stupid and people are not stupid who think samely with me" > -- from an actual, real, non-spam mail sent to webmaster at lojban.org > http://www.lojban.org/ *** .i cimo'o prali .ui > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rlpowell at digitalkingdom.org Tue Jul 8 15:19:46 2003 From: rlpowell at digitalkingdom.org (Robin Lee Powell) Date: Tue, 8 Jul 2003 12:19:46 -0700 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. In-Reply-To: <20030708184150.GV22941@fsck.com> References: <20030708183818.GI7044@digitalkingdom.org> <20030708184150.GV22941@fsck.com> Message-ID: <20030708191946.GK7044@digitalkingdom.org> Indeed. Queue.pm and Ticket_Overlay.pm needed to be modified. Patch submitted, although I make no claims as to its perfection. -Robin On Tue, Jul 08, 2003 at 02:41:50PM -0400, Jesse Vincent wrote: > That sounds like RT::Ticket_Overlay doesn't take the Priority > parameter. > I'll take a patch to rt-bugs at fsck.com. > > > On Tue, Jul 08, 2003 at 11:38:19AM -0700, Robin Lee Powell wrote: > > None of my tickets that I just imported into RT3 have > > priorities. > > > > I'm using rt2-to-rt3-v1.13 > > > > For example, I have a ticket that is at Priority 40 in the dump > > file, and the ticket entry where the priority was changed was > > preserved, but the Priority is listed as 0/0. > > > > The priority is also at 0 in the database itself, but is set > > correctly AFAICT in the dump file, so it really does > > seem to be an import script problem. > > > > The import is to "mysql Ver 12.20 Distrib 4.0.13, for > > pc-linux-gnu (i686)" > > > > Help? > > > > -Robin -- Me: http://www.digitalkingdom.org/~rlpowell/ *** I'm a *male* Robin. "but I'm not stupid and people are not stupid who think samely with me" -- from an actual, real, non-spam mail sent to webmaster at lojban.org http://www.lojban.org/ *** .i cimo'o prali .ui From jlouis at diku.dk Tue Jul 8 15:25:35 2003 From: jlouis at diku.dk (Jesper Louis Andersen) Date: Tue, 8 Jul 2003 21:25:35 +0200 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. In-Reply-To: <20030708183818.GI7044@digitalkingdom.org> References: <20030708183818.GI7044@digitalkingdom.org> Message-ID: <20030708212535.A5014@diku.dk> Quoting Robin Lee Powell (rlpowell at digitalkingdom.org): > None of my tickets that I just imported into RT3 have priorities. > > I'm using rt2-to-rt3-v1.13 Where is that script located? I am working on a RT1->RT3 script, since we have a way old database here that needs a little help. Currently I am almost there it seems, but a look through the code would certainly help me eradicate the last couple of wierdiness built into the RT3 database. -- Jesper From jlouis at diku.dk Tue Jul 8 15:34:02 2003 From: jlouis at diku.dk (Jesper Louis Andersen) Date: Tue, 8 Jul 2003 21:34:02 +0200 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. In-Reply-To: <20030708184150.GV22941@fsck.com> References: <20030708183818.GI7044@digitalkingdom.org> <20030708184150.GV22941@fsck.com> Message-ID: <20030708213402.B5014@diku.dk> Quoting Jesse Vincent (jesse at bestpractical.com): > That sounds like RT::Ticket_Overlay doesn't take the Priority parameter. > I'll take a patch to rt-bugs at fsck.com. It does. Sets it to InitialPriority under RT::Ticket->Create(). But changing that behaviour would surely be a bug. So add: $args{'Priority'} = $args{'InitialPriority'} unless $args{'Priority'}; ... and then update %params further down to take $args{'Priority'} (no, I am not going to do it). Besides RT::Ticket->Import is dead code and should be elminated. -- Jesper From pdh at snapgear.com Tue Jul 8 16:21:13 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 9 Jul 2003 06:21:13 +1000 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. In-Reply-To: <20030708184150.GV22941@fsck.com> References: <20030708183818.GI7044@digitalkingdom.org> <20030708184150.GV22941@fsck.com> Message-ID: <20030708202113.GA83477@dorfl.internal.moreton.com.au> Jesse Vincent wrote: > That sounds like RT::Ticket_Overlay doesn't take the Priority parameter. > I'll take a patch to rt-bugs at fsck.com. A patch like the one at http://rt3.fsck.com/Ticket/Display.html?id=2648 perhaps? :-) From grule at bbn.com Tue Jul 8 17:23:47 2003 From: grule at bbn.com (Gary Rule) Date: 08 Jul 2003 17:23:47 -0400 Subject: [rt-users] Liberal chgrp during install Message-ID: <1057699427.7071.28.camel@agramon> Hello all, I'm new to the list and to the RT system. I've been put in charge of updating our old rt version 2 system with the latest version. First let me say that we as a department have been very happy with RT and I'm in no way complaining about this software. We find it useful and are happy to have it available for free, especially with tight budgets in this economy. But I would like to point something out. During the install (when I type make install) I noticed that RT's make install does something I find kind of strange, it changes the group of all files in the sysconfig directory (PREFIX/etc) to the group rt. My configure line specifies --prefix=/usr/local which is where I like to install a lot of the software on my servers. chmod 0500 //usr/local/etc/* chown -R root //usr/local/etc chgrp -R rt //usr/local/etc ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ pretty scary. Why does this not just change the group/perms on the files that it installed instead of the other configuration files I have in that directory? I have sudoers in there as well as my ssh config files. Needless to say they were all pretty hosed and I had to restore group and permissions on these files. I'd be interested in knowing if there is a good reason for this and if not I'd like to suggest the install process only make changes to the files it puts in place or at least prompt before doing a chgrp /on/some/directory/* The rest of the command were fairly sane such as: chown root //usr/local/bin/webmux.pl //usr/local/bin/rt-mailgate //usr/local/bin/rt-crontool //usr/local/bin/mason_handler.fcgi //usr/local/bin/mason_handler Although it did change permissions on some of my directories that I would rather have done by hand, or not done at all. That would have allowed me to re-think where I wanted to install RT if permissions which I did not want to apply were required. Thanks, Gary Rule From pdh at snapgear.com Tue Jul 8 18:21:00 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 9 Jul 2003 08:21:00 +1000 Subject: [rt-users] Priorities lost in RT2 to RT3 upgrade. In-Reply-To: <20030708212535.A5014@diku.dk> References: <20030708183818.GI7044@digitalkingdom.org> <20030708212535.A5014@diku.dk> Message-ID: <20030708222100.GA514@luggage> Jesper Louis Andersen wrote: > > I'm using rt2-to-rt3-v1.13 > > Where is that script located? http://www.fsck.com/data/pub/rt/devel/ > I am working on a RT1->RT3 script, since > we have a way old database here that needs a little help. Currently I am > almost there it seems, but a look through the code would certainly help > me eradicate the last couple of wierdiness built into the RT3 database. There's also an RT1 to RT2 importer at http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/import-1.0-to-2.0 -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jul 8 18:50:12 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 9 Jul 2003 08:50:12 +1000 Subject: [fsck.com #3042] Re: [rt-users] comment or corresponedence size limit In-Reply-To: <20030708182826.GS22941@fsck.com> References: <3F0AD7F7.80105@i.cz> <20030708182826.GS22941@fsck.com> Message-ID: <20030708225012.GC514@luggage> Jesse Vincent wrote: > Roughly 12k, There's a constant in html/Ticket/Elements/ShowTransaction, > iirc. I'd welcome a patch to move that to the config file. Attached, and submitted as [fsck.com #3042]. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances -------------- next part -------------- Index: etc/RT_Config.pm.in =================================================================== RCS file: /raid/tracking-cvs/rt.3.0/etc/RT_Config.pm.in,v retrieving revision 1.5 diff -u -r1.5 RT_Config.pm.in --- etc/RT_Config.pm.in 27 May 2003 17:22:28 -0000 1.5 +++ etc/RT_Config.pm.in 8 Jul 2003 22:49:06 -0000 @@ -310,6 +310,12 @@ # Set($WebSessionClass , 'Apache::Session::File'); +# $MaxInlineBody is the maximum attachment size that we want to see +# inline when viewing a transaction. 13456 is a random sane-sounding +# default. + +Set($MaxInlineBody, 13456); + # }}} # {{{ RT UTF-8 Settings Index: html/Ticket/Elements/ShowTransaction =================================================================== RCS file: /raid/tracking-cvs/rt.3.0/html/Ticket/Elements/ShowTransaction,v retrieving revision 1.10 diff -u -r1.10 ShowTransaction --- html/Ticket/Elements/ShowTransaction 2 Jul 2003 06:19:51 -0000 1.10 +++ html/Ticket/Elements/ShowTransaction 8 Jul 2003 22:49:06 -0000 @@ -53,7 +53,9 @@ eval {$headers =~ s/^([^:]+)(?=:)/loc($1)/em; } # we eval here to catch errors when 5.6 panics } # 13456 is a random # of about the biggest size we want to see inline text - my $MAX_INLINE_BODY = 13456; + # It's here to catch anyone who hasn't updated RT_Config.pm since this + # constant was moved out there. + my $MAX_INLINE_BODY = $RT::MaxInlineBody || 13456; if ($message->ContentType =~ m{^(text/plain|message|text$)}i && $message->ContentLength < $MAX_INLINE_BODY ) { require Text::Quoted; From brently at bjwcs.com Tue Jul 8 19:12:49 2003 From: brently at bjwcs.com (Brent Wiese) Date: Tue, 8 Jul 2003 16:12:49 -0700 Subject: [rt-users] Cannot load valid user, but user exists Message-ID: <0b7b01c345a6$73083030$0a0114ac@home.bjwcs.com> Greetings, Running v 3.0.2 on FreeBSD 4.8. I have a client that sends email via an Exchange server (only "different" thing I can find about this client vs others). It creates the account and opens the ticket. He gets confirmation of the ticket. I update the ticket and he gets the update. If he then tries to update the ticket via email from that same account, it kicks back the "cannot load valid user" message. This is the only client I've had this problem with. In fact, if he uses his yahoo account, it works fine. Any ideas? Brent From jbirthisel at verio.net Tue Jul 8 19:15:57 2003 From: jbirthisel at verio.net (Joseph Birthisel) Date: Tue, 8 Jul 2003 23:15:57 +0000 (GMT) Subject: [rt-users] one rt instance two different formats Message-ID: Trying again for a response . . . >From jbirthisel at verio.net Tue Jul 8 23:15:06 2003 Date: Wed, 2 Jul 2003 18:08:11 +0000 (GMT) From: Joseph Birthisel To: rt-users at lists.fsck.com Subject: [rt-users] one rt instance two different formats I added another queue "admins" and would like to not have tickets named using the $rtname variable that rt seems to be using to make "[hostname #104]" subject lined mailings. Instead I'd like a "General #" and "Admins #". Is this a simple procedure? _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From jesse at bestpractical.com Tue Jul 8 22:42:02 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 8 Jul 2003 22:42:02 -0400 Subject: [rt-users] RT3 approvals system In-Reply-To: <3138.132.183.76.128.1057590029.squirrel@www.atomicmatrix.net> References: <2101.132.183.76.128.1057585297.squirrel@www.atomicmatrix.net> <20030707144014.GA6701@not.autrijus.org> <3138.132.183.76.128.1057590029.squirrel@www.atomicmatrix.net> Message-ID: <20030709024202.GB22941@fsck.com> The POD has been fixed. it may not make it into 3.0.4, but it'll be in soon after that if not. On Mon, Jul 07, 2003 at 10:00:29AM -0500, ben at atomicmatrix.net wrote: > > That is a faq. You want: > > > > Depended-On-By: TOP > > > > Instead of its Id. > > > Thanks - that did the trick. > I couldn't find an online FAQ, find it in the lists or on google.. perhaps > my searching skills need some adjustment (though now I see your message on > 6/9) ... > > The POD and the RT3 manual (I realize the manual is draft/old) need > updating as that's where I got the incorrect information from (it's > incorrect in a few other places RE: approvals but I managed to figure that > out) > > Regards, > > -=| Ben > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mwatson at netspace.net.au Wed Jul 9 01:44:46 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Wed, 09 Jul 2003 13:44:46 +0800 Subject: [rt-users] RTIR screenshots or sandbox? Message-ID: <3211527242.1057758286@matty> Heya, Anyone have screenshots or a sandbox for RTIR that I can have a look at to get a better idea of how it differs from RT? Regards Matthew Watson Netspace Online Systems. From mkirk at sonic.net Wed Jul 9 01:55:53 2003 From: mkirk at sonic.net (Matt Kirk) Date: Tue, 8 Jul 2003 22:55:53 -0700 Subject: [rt-users] Installation problem Message-ID: I have successfully installed RT 3.03 on a non-production box to get familiar with it and had no problems. I am now installing it on a Redhat 7.3 running kernel 2.4.21 and keep getting the error listed below. I'm at a loss as to why this is failing. The rt3 database is being created and populated with some records. I have all the correct modules installed per "make perl sbin/rt-test-dependencies --with-mysql --with-modperl1". I reinstalled the DBD::mysql-2.1028 just to make sure it wasn't a mysql lib problem. Here is the error. Any ideas? [root at admin rt-3-0-3]# make initialize-database /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create a new database and grant RT access to that database, this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. schema sucessfully inserted Now inserting database ACLs Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...[Wed Jul 9 05:35:52 2003] [crit]: Found a principal (1) that was neither a user nor a group (/opt/rt3/lib/RT/Principal_Overlay.pm:93) Can't call method "Id" on an undefined value at /opt/rt3/lib/RT/Group_Overlay.pm line 541. make: *** [initialize-database] Error 9 From rchibois at free.fr Wed Jul 9 02:19:50 2003 From: rchibois at free.fr (Remy Chibois) Date: Wed, 9 Jul 2003 08:19:50 +0200 Subject: [rt-users] RT: Int. characters in ticket message - I give up :-( In-Reply-To: <20030708054452.30bc8805.prlawrence@lehigh.edu> References: <002f01c34543$7d2ca8b0$3f69ea83@mathw.unipaderborn.de> <20030708054452.30bc8805.prlawrence@lehigh.edu> Message-ID: <1057731590.3f0bb40672929@impt2-1.free.fr> Quoting Phil R Lawrence : > On Tue, 8 Jul 2003 13:24:26 +0200 > Gerald R?scher wrote: > > > Unfortunately perl 5.8 is not > > available on RH 7.3 (which we use here) and I don't want to > > upgrade the entire OS in order to use RT :-( > > Jerry, > > I'm about to set up our new RT 3 server, and will try to do it under Redhat > 7.3. My plan was to try the Perl 5.8 RPM from ActiveState. Does that sound > good to you? I'm using RT 3.0.3 on a RedHat 7.3. I compiled and installed Perl 5.8 from source (still have 5.6.1 "just in case"). Everything works fine. If you need some help... -- Remy Chibois From rt-users at geert.triple-it.nl Wed Jul 9 07:09:03 2003 From: rt-users at geert.triple-it.nl (Geert van der Ploeg) Date: Wed, 9 Jul 2003 13:09:03 +0200 Subject: [rt-users] tip: using procmail instead of /etc/aliases Message-ID: <01ea01c3460a$821d9560$b201a8c0@triple.lan> Hi all, I created a procmail-setup to dispatch RT's mail to all queues on my system, instead of manually creating 2 system aliases per queue, and thought: maybe it's useful for others as well. So, here's the details: http://www.geert.triple-it.nl/rt_procmail.html Feedback is welcome. Regards, Geert van der Ploeg From micha_rt at internetx.de Wed Jul 9 07:43:44 2003 From: micha_rt at internetx.de (michab) Date: Wed, 9 Jul 2003 13:43:44 +0200 Subject: [rt-users] Anyone here with experience with that script: AutoTake ? Message-ID: <200379134344.703400@worker> hi all, i would like to use that script, and installed it like described in the documentation about scripts, but it looks to me, that it?s not running ;( does anybody already use this script ? http://www.fsck.com/pub/rt/contrib/2.0/AutoTake/ thx for any help here! best regards, micha -- michab, micha_rt at internetx.de on 09.07.2003 From d95mback at dtek.chalmers.se Wed Jul 9 08:57:21 2003 From: d95mback at dtek.chalmers.se (Martin =?ISO-8859-1?Q?Norb=E4ck?=) Date: 09 Jul 2003 14:57:21 +0200 Subject: [rt-users] Bugzilla integration Message-ID: <1057755441.2590.27.camel@ludvig.safelogic.se> Hi all! I just introduced rt3 at our company, which is much better than the crap system we used before. I even wrote a small script to create tickets from the old system (very rudimentary tickets, but anyway). Now, we are also using bugzilla, and support requests are commonly connected with bugzilla bugs. I am just wondering if there is any integration with bugzilla. I am thinking of scrapping bugzilla completely, because rt3 has much better web/email integration and security management, which means somehow move 850 bugs from bugzilla to rt3. I guess it would be quite easy to do using perl and SQL. Have anyone attempted to do this? Can I make clever use of custom fields somehow (filling in the ?s below)? We are not using many of the "advanced" features of bugzilla, so it should be a fairly nice mapping between the two (showing the bugzilla features we use): bugzilla rt3 ========================== summary subject product queue component ? comment comment keywords ? (we actually only use them for time estimates) status status resolution status severity ? (we only use normal and enhancement) priority priority hardware/os ? owner owner reporter requestor cc cc attachment attachment depends on depends on I am not foreign to hacking perl/sql/php code and I'll be glad to give the results of my efforts back to the community. Another solution (instead of migrating the bugs) would be to simulate rt3 queues (possibly read only) from the bugzilla database, by writing some sort of wrappers. Comments, anyone? Regards, Martin -- Martin Norb?ck d95mback at dtek.chalmers.se Kapplandsgatan 40 +46 (0)708 26 33 60 S-414 78 G?TEBORG http://www.dtek.chalmers.se/~d95mback/ SWEDEN OpenPGP ID: 3FA8580B From sean.perry at intransa.com Wed Jul 9 12:47:31 2003 From: sean.perry at intransa.com (Sean Perry) Date: Wed, 09 Jul 2003 09:47:31 -0700 Subject: [rt-users] have ldap working, but I broke the mail interface Message-ID: <3F0C4723.5060308@intransa.com> So I have ldap working via webexternalauth. No problems there. Life is good. However, now the mail-gateway is busted because the web server won't load the page without authentication. Below is most of my apache config, any idea how I can say "hey, the NoAuth section is ok no need to authenticate there"? ServerName my.host.name DocumentRoot /usr/local/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl AuthType Basic AuthName "Request Tracker" AuthLDAPURL "ldap://my.url" AuthLDAPBindDN "cn=blah,cn=blarg" AuthLDAPBindPassword "the_pass" AuthLDAPAuthoritative off require valid-user SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason From raanders at acm.org Wed Jul 9 14:18:40 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Wed, 9 Jul 2003 11:18:40 -0700 (PDT) Subject: [rt-users] Remote Database Connect problem Message-ID: We lost a hard drive yesterday without proper preparations for this in place. It was a RT2 install and I've got all the data but having a hell of a time getting the new install to work. I also decided to use a database (PostgreSQL) on another system this time. I can connect from another system so I know TCP connections are good and I've made sure I have the right pg_hdb.conf entries (and restarted the database :-) for the system running RT. Heck I'm pretty sure I made the correct entires in the Makefile. When I run make install this is the output. make install mkdir -p //opt/rt2/bin mkdir -p //opt/rt2/WebRT/data mkdir -p //opt/rt2/WebRT/sessiondata mkdir -p //opt/rt2/etc mkdir -p //opt/rt2/lib mkdir -p //opt/rt2/WebRT/html mkdir -p //opt/rt2/local/WebRT/html /usr/bin/perl tools/initdb 'Pg' '/usr' 'db.mycompany.com' '5432' 'postgres' 'rt2' create Now creating a database for RT. Enter the Pg password for postgres: Creating Pg database rt2. Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/site_perl/5.6.1/i386-linux/DBI.pm line 584, line 1. DBI connect('dbname=template1;host=db.mycompany.com;port=5432','postgres',...) failed: at /usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74 could not connect to server: Connection refused at /usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, line 1. make: *** [createdb] Error 255 Increminating information has been changed to protect the guilty. It has been a long and interesting process to re-install and I may have buggered it by manually (perl -MCPAN -e shell;) installing some packages that failed during a make fixdeps. The wolves are nipping at my heals and I've thrown every excuse to them I could. Any ideas or guidance? TIA, Rod -- "Open Source Software - Sometimes you get more than you paid for..." From sbw at tapestry.tucson.az.us Wed Jul 9 16:46:04 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: Wed, 9 Jul 2003 13:46:04 -0700 Subject: [rt-users] Queue versus ticket watching? Message-ID: <20030709204604.GA31230@tapestry.home.net> I have a naive question: are the watchers for a queue automatically applied to tickets within that queue? When I open up a ticket the watcher Cc and AdminCc are typically blank (but the queue has Cc and AdminCc watchers attached). Does this mean that I have to explicitly add watchers to each ticket once it has been received? Thanks! -- Steve Wampler {sbw at tapestry.tucson.az.us} The gods that smiled upon your birth are laughing now. -- fortune cookie From cwfox at fujitsu.com Wed Jul 9 16:51:05 2003 From: cwfox at fujitsu.com (Camron W. Fox) Date: Wed, 9 Jul 2003 10:51:05 -1000 Subject: [rt-users] rt2 to rt3 with Japanese Characters In-Reply-To: <20030628043345.GD12138@fsck.com> Message-ID: > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent > Sent: Friday, June 27, 2003 18:34 > To: Camron W. Fox > Cc: Rt-Users at Lists. Fsck. Com > Subject: Re: [rt-users] rt2 to rt3 with Japanese Characters > > > > > On Fri, Jun 27, 2003 at 01:18:06PM -1000, Camron W. Fox wrote: > > Folks, > > > > I am trying to transition from RT2.0.15 to RT3.0.3. I installed Ben > > Gertzfield's patch for Japanese under RT2 > > (http://fsck.com/rtfm/article.html?id=123#120). Using > rt2-to-rt3 V1.13, I > > tried with $ENCODING = "iso-8859-1"; (default) first, and the > DB imported in > > its entirety but the characters did not display properly. I > then changed the > > $ENCODING line in dumpfile-to-rt-3.0 to "euc-jp" but obviously > I'm missing > > something. I get this error and the script dies when trying to import: > > > > [Fri Jun 27 22:11:54 2003] [debug]: Got a resolvedticket with a > resolved of > > (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396) > > .t-2853 > > [Fri Jun 27 22:11:55 2003] [debug]: Got a resolvedticket with a > resolved of > > (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396) > > Character not from source char set: Invalid or incomplete > multibyte or wide > > character at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line > > 115. > > > > I'm using perl 5.6.1, mysql and fastcgi on a RH7.3 box. All > required perl > > modules are installed. I read the proviso on using Perl5.8 for > RT's support > > of Non-English languages (which I can find no further mention of in the > > DRAFT Manual of 13 April), but really want to avoid it if possible (for > > now). Any help would be appreciated. > > > > You _really_ want to run perl 5.8 for support of non-English > charactersets. Using perl 5.6 will be an exercise in slow and > excruciating pain. > OK, Jesse, I installed perl 5.8 as you recommended, installed all the required modules, re-installed RT3.0.3, and ran dumpfile-to-rt-3.0 once again, with no change in the results. The Japanese characters in the old tickets are still not being displayed correctly. Any other suggestions? If a new ticket is opened via email, or via the web interface, all is good. Best Regards, Camron Camron W. Fox Hilo Office High Performance Computing Group Fujitsu America, INC. From pdh at snapgear.com Wed Jul 9 18:17:33 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 10 Jul 2003 08:17:33 +1000 Subject: [rt-users] Queue versus ticket watching? In-Reply-To: <20030709204604.GA31230@tapestry.home.net> References: <20030709204604.GA31230@tapestry.home.net> Message-ID: <20030709221733.GE489@luggage> Steve Wampler wrote: > I have a naive question: are the watchers for a queue automatically > applied to tickets within that queue? Yes. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From asterr at pobox.com Wed Jul 9 22:07:06 2003 From: asterr at pobox.com (asterr) Date: Thu, 10 Jul 2003 11:07:06 +0900 (JST) Subject: [rt-users] have ldap working, but I broke the mail interface In-Reply-To: <3F0C4723.5060308@intransa.com> Message-ID: This seems to be more of an apache question, but I think you would just need another Directory statement changing the permissioning for that part of the web server. On Wed, 9 Jul 2003, Sean Perry wrote: > So I have ldap working via webexternalauth. No problems there. Life is > good. > > However, now the mail-gateway is busted because the web server won't > load the page without authentication. Below is most of my apache > config, any idea how I can say "hey, the NoAuth section is ok no need to > authenticate there"? > > > ServerName my.host.name > DocumentRoot /usr/local/rt3/share/html > AddDefaultCharset UTF-8 > > PerlModule Apache2 Apache::compat > > PerlModule Apache::DBI > PerlRequire /usr/local/rt3/bin/webmux.pl > > > AuthType Basic > AuthName "Request Tracker" > > AuthLDAPURL "ldap://my.url" > AuthLDAPBindDN "cn=blah,cn=blarg" > AuthLDAPBindPassword "the_pass" > AuthLDAPAuthoritative off > require valid-user > > > > SetHandler perl-script > PerlHandler RT::Mason > > > SetHandler perl-script > PerlHandler RT::Mason > > > SetHandler perl-script > PerlHandler RT::Mason > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > From rohan at rohanamin.com Wed Jul 9 23:06:39 2003 From: rohan at rohanamin.com (Rohan Amin) Date: Wed, 9 Jul 2003 20:06:39 -0700 Subject: [rt-users] have ldap working, but I broke the mail interface In-Reply-To: References: <3F0C4723.5060308@intransa.com> Message-ID: <20030710030639.GA10123@rohanamin.com> I am new to RT and ran into the same problem (with external SMB authentication). I found this tip in the archives. Allow access to the rt3 directory from localhost. I think there are some implications to doing it this way though. Order deny,allow Deny from all Allow from 127.0.0.1 AuthType Basic AuthName "Request Tracker" AuthLDAPURL "ldap://my.url" AuthLDAPBindDN "cn=blah,cn=blarg" AuthLDAPBindPassword "the_pass" AuthLDAPAuthoritative off require valid-user Satisfy Any On Thu, Jul 10, 2003 at 11:07:06AM +0900, asterr wrote: > This seems to be more of an apache question, but I think you would just need > another Directory statement changing the permissioning for that part of the > web server. > > On Wed, 9 Jul 2003, Sean Perry wrote: > > > So I have ldap working via webexternalauth. No problems there. Life is > > good. > > > > However, now the mail-gateway is busted because the web server won't > > load the page without authentication. Below is most of my apache > > config, any idea how I can say "hey, the NoAuth section is ok no need to > > authenticate there"? > > > > > > ServerName my.host.name > > DocumentRoot /usr/local/rt3/share/html > > AddDefaultCharset UTF-8 > > > > PerlModule Apache2 Apache::compat > > > > PerlModule Apache::DBI > > PerlRequire /usr/local/rt3/bin/webmux.pl > > > > > > AuthType Basic > > AuthName "Request Tracker" > > > > AuthLDAPURL "ldap://my.url" > > AuthLDAPBindDN "cn=blah,cn=blarg" > > AuthLDAPBindPassword "the_pass" > > AuthLDAPAuthoritative off > > require valid-user > > > > > > > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From sarmbruster at web.de Thu Jul 10 02:17:46 2003 From: sarmbruster at web.de (Stefan Armbruster) Date: 10 Jul 2003 08:17:46 +0200 Subject: [rt-users] international charset /language selection Message-ID: <1057817866.2067.13.camel@emperor.local> Hi, when using RT 3.0.3 with a english-style browser, everything looks fine. If I use a german style browser, the "umlauts" are not displayed correctly. This is not browser specific, IE 6 and konqueror have that problem. Two questions regarding this: 1) Any suggestions regarding the umlaut problem? 2) Is there a way to switch off language selection by browser language. In other words, how can I force every user to use the English version? 3) It would be a nice feature to have the language in the user's preferences, not in the browser. King regards, Stefan From chris at itoperations.com.au Thu Jul 10 02:27:31 2003 From: chris at itoperations.com.au (Chris Nolan) Date: 10 Jul 2003 16:27:31 +1000 Subject: [rt-users] RT3 on Mandrake 8.2 Message-ID: <1057818451.3637.47.camel@localhost> Hi all, I've attempted to setup RT 3.0.3 on a Mandrake 8.2 box and gotten part of the way there - Users can be created and can login but I can't create queues such that tickets can be added to them or groups such that users can be added to them etc. After creating a group and then logging out (or a queue), the created group (or queue) does not appear in the group (or queue) selection list. Any ideas/recommendations? I've removed the majority of Mandrake-supplied Perl modules and installed fresh ones from CPAN. Thanks all! Chris -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part URL: From jaq at spacepants.org Thu Jul 10 02:25:15 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Thu, 10 Jul 2003 16:25:15 +1000 Subject: [rt-users] RT on RedHat 9? In-Reply-To: References: Message-ID: <20030710062515.GG1160@spacepants.org> This one time, at band camp, Emilio F Panighetti wrote: >Did anybody try RT on RedHat 9, using standard CGI? Yep. I built mod_fastcgi from source, packaged it as an RPM. If you want it let me know. ServerName rt:443 DocumentRoot /usr/share/rt/html AddDefaultCharset UTF-8 Alias /error /var/www/error AddHandler fastcgi-script fcgi FastCgiIpcDir /tmp/rt-fcgi FastCgiServer /usr/bin/mason_handler.fcgi -idle-timeout 3600 ScriptAlias / /usr/bin/mason_handler.fcgi/ SSLEngine On SSLCertificateFile /etc/ssl/rt_crt SSLCertificateKeyFile /etc/ssl/rt_key ServerAdmin jamie at anchor.net.au CustomLog /var/log/httpd/rt_access_log combined ErrorLog /var/log/httpd/rt_error_log -- jaq at spacepants.org http://spacepants.org/jaq.gpg From gerald.fehringer at openadvice.de Thu Jul 10 03:13:20 2003 From: gerald.fehringer at openadvice.de (Gerald Fehringer) Date: Thu, 10 Jul 2003 09:13:20 +0200 Subject: [rt-users] Database backup, only of Tickets ? In-Reply-To: <1057818451.3637.47.camel@localhost> References: <1057818451.3637.47.camel@localhost> Message-ID: <200307100913.20520.gerald.fehringer@openadvice.de> Hi, i would like to setup a new database for my existing rt (3.0.4rc2), because somone deleted some stuff (and i didn't have a actual backup :-( and all the sudden, some tickets get mixed up (also strange issues if we open new tickets, like you see a history from previous tickets !) I just need to save a couple Tickets (between 10-15), which i need to import in the new database. Now my question is, in which tables need i look for, to get back all the required ticket details (i'm also using custom fields) ? thanks cheers geri From cec2000 at mail.ru Thu Jul 10 03:57:48 2003 From: cec2000 at mail.ru (Sergey Gurov) Date: Thu, 10 Jul 2003 11:57:48 +0400 Subject: [rt-users] How-to: delete group? In-Reply-To: <2147483647.1056631631@eremix> Message-ID: <001f01c346b8$f4e63440$5000a8c0@mainoffice.cfc> Hi, I'm stuck with the issue: how to delete a group (or at least disable) in RT 2.0.15 ??? Sergey. From Samuel.Senoner at eurac.edu Thu Jul 10 04:06:13 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Thu, 10 Jul 2003 10:06:13 +0200 Subject: FW: [rt-users] have ldap working, but I broke the mail interface Message-ID: <8ABC35686C73554691F3481C4023BE5E932C81@abz01lan.eurac.edu> If you set locationmatch on NoAuth allow any If you search in the archive you can find the answer Samuel Senoner -----Original Message----- From: Sean Perry [mailto:sean.perry at intransa.com] Sent: Wednesday,09 July,2003 18:48 To: rt-users at lists.fsck.com Subject: [rt-users] have ldap working, but I broke the mail interface So I have ldap working via webexternalauth. No problems there. Life is good. However, now the mail-gateway is busted because the web server won't load the page without authentication. Below is most of my apache config, any idea how I can say "hey, the NoAuth section is ok no need to authenticate there"? ServerName my.host.name DocumentRoot /usr/local/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl AuthType Basic AuthName "Request Tracker" AuthLDAPURL "ldap://my.url" AuthLDAPBindDN "cn=blah,cn=blarg" AuthLDAPBindPassword "the_pass" AuthLDAPAuthoritative off require valid-user SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From hwagener at hamburg.fcb.com Thu Jul 10 04:33:39 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 10 Jul 2003 10:33:39 +0200 Subject: [rt-users] international charset /language selection In-Reply-To: <1057817866.2067.13.camel@emperor.local> References: <1057817866.2067.13.camel@emperor.local> Message-ID: <34BB2CB4-B2B1-11D7-BAAE-003065DC18B8@hamburg.fcb.com> On Donnerstag, 10. Juli 2003, at 8:17 Uhr, Stefan Armbruster wrote: > Hi, > > when using RT 3.0.3 with a english-style browser, everything looks > fine. > If I use a german style browser, the "umlauts" are not displayed > correctly. This is not browser specific, IE 6 and konqueror have that > problem. > Did You by chance edit the de.po file? You can break it if the umlauts are not utf8 encoded by saving it with a wrong locale set. It works here without problems. You can also try to set the character encoding the browser uses from whatever is now to ISO-Latin1. This works with IE6/Win, Camino, Firebird/Mac, Safari, IE5.2/Mac over here without problems. Regards, Harald From hwagener at hamburg.fcb.com Thu Jul 10 04:40:52 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 10 Jul 2003 10:40:52 +0200 Subject: [rt-users] Remote Database Connect problem In-Reply-To: References: Message-ID: <36E60A70-B2B2-11D7-BAAE-003065DC18B8@hamburg.fcb.com> On Mittwoch, 9. Juli 2003, at 20:18 Uhr, Roderick A. Anderson wrote: > Use of uninitialized value in concatenation (.) or string at > /usr/lib/perl5/site_perl/5.6.1/i386-linux/DBI.pm line 584, > line 1. > DBI > connect('dbname=template1;host=db.mycompany.com; > port=5432','postgres',...) > failed: at /usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm > line > 74 > could not connect to server: Connection refused at > /usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, > > line 1. > make: *** [createdb] Error 255 > I don't know much about postgres, but this seems the postgres server does not want You to connect from that server with that username/password combination. Have You checked - If postgresql is correctly configured to accept tcp connections from another machine? - If You can connect using the command line interface with the username and password You intend to use? - If the RT configuration file is clean, i.e. no blanks, tabs or other unprintable characters after the username or password in the Makefile? That's it for now. Regards, Harald From j.albert at gom.com Thu Jul 10 04:47:12 2003 From: j.albert at gom.com (j.albert at gom.com) Date: Thu, 10 Jul 2003 10:47:12 +0200 Subject: [rt-users] Documentation rt-mailgate Message-ID: Hello I found a reference to a documentation of rt-mailgate in the rt installation guide: "Next, you need to review the (scanty) documentation on rt-mailgate" But I found no trace of such a dokumentation. So my question is where to find command-references and dokumentation on rt-mailgate? see you all J?rn Albert From awahlfeldt at subshell.com Thu Jul 10 05:30:51 2003 From: awahlfeldt at subshell.com (Andreas Wahlfeldt) Date: Thu, 10 Jul 2003 11:30:51 +0200 Subject: [rt-users] Re: Queue versus ticket watching? References: <20030710081002.6493.45418.Mailman@pallas.eruditorum.org> Message-ID: <007601c346c5$f467a280$0f00000a@bernoulli> > Message: 6 > Date: Thu, 10 Jul 2003 08:17:33 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] Queue versus ticket watching? > > Steve Wampler wrote: > > I have a naive question: are the watchers for a queue automatically > > applied to tickets within that queue? > > Yes. you're sure about this? at least in my rt-2.0.13 they are not 'applied automatically'. watchers are only notified if there is a proper scrip-action (e.g. on create notify watchers with template xy) defined to spit mails at them. just adding anybody as a watcher to a queue will NOT do the trick. notice: this might have changed in rt3. mit freundlichen gruessen aus der weidenallee in hamburg cu andreas __________________________ Andreas Wahlfeldt CoreMailer-Admin-Team subshell GmbH Weidenallee 1 20357 Hamburg t +49.40. 431 362-25 f +49.40. 431 362-29 e awahlfeldt at subshell.com __________________________ > > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > > --__--__-- > From pdh at snapgear.com Thu Jul 10 07:00:16 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 10 Jul 2003 21:00:16 +1000 Subject: [rt-users] Re: Queue versus ticket watching? In-Reply-To: <007601c346c5$f467a280$0f00000a@bernoulli> References: <20030710081002.6493.45418.Mailman@pallas.eruditorum.org> <007601c346c5$f467a280$0f00000a@bernoulli> Message-ID: <20030710110016.GA88237@dorfl.internal.moreton.com.au> Andreas Wahlfeldt wrote: > > > I have a naive question: are the watchers for a queue automatically > > > applied to tickets within that queue? > > > > Yes. > > you're sure about this? Yes. A Ticket watcher receives the same notification that a Queue watcher of the same type does. > watchers are only notified if there is a proper scrip-action (e.g. on create > notify watchers with template xy) defined to spit mails at them. That's correct. Nobody is ever notified of anything unless a scrip is configured to do so.[0] If you have a scrip to notify AdminCCs (for example), it will notify the Ticket AdminCCs and the Queue AdminCCs. If you have no such scrip, no AdminCCs will be notified. > just adding anybody as a watcher to a queue will NOT do the trick. That all depends on what trick you're trying to do, surely... [0] Well, except for errors, that is. :-) From pdh at snapgear.com Thu Jul 10 07:03:36 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 10 Jul 2003 21:03:36 +1000 Subject: [rt-users] How-to: delete group? In-Reply-To: <001f01c346b8$f4e63440$5000a8c0@mainoffice.cfc> References: <2147483647.1056631631@eremix> <001f01c346b8$f4e63440$5000a8c0@mainoffice.cfc> Message-ID: <20030710110336.GB88237@dorfl.internal.moreton.com.au> Sergey Gurov wrote: > I'm stuck with the issue: how to delete a group (or at least disable) in > RT 2.0.15 ??? You can't. It's an oversight. Usual procedure is to remove all the group's members and rights, and rename it to something indicating its dead state. Next time you need to create a group, rename that one instead. :-) From barry at unix.co.nz Thu Jul 10 07:33:00 2003 From: barry at unix.co.nz (Barry Murphy) Date: Thu, 10 Jul 2003 23:33:00 +1200 Subject: [rt-users] Error on creating a ticket Message-ID: <00cf01c346d7$04d02a50$0200a8c0@barrym> Hi, For some odd reason, when sombody emails by support@ email address i get the following error in my syslog... Jul 10 22:29:10 ns RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/usr/local/rt3/lib/RT/Interface/Email.pm:466) The ticket is not created in RT, however if I email the system from one specific email address it works. This email address is registered to my username in RT. Any ideas? Thanks Barry From hwagener at hamburg.fcb.com Thu Jul 10 08:40:41 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 10 Jul 2003 14:40:41 +0200 Subject: [rt-users] Error on creating a ticket In-Reply-To: <00cf01c346d7$04d02a50$0200a8c0@barrym> References: <00cf01c346d7$04d02a50$0200a8c0@barrym> Message-ID: You need to grant Everyone the right to CreateTicket. Regards, Harald From lacy at cts.wustl.edu Thu Jul 10 08:50:49 2003 From: lacy at cts.wustl.edu (Samantha Lacy) Date: Thu, 10 Jul 2003 07:50:49 -0500 Subject: [rt-users] unsubscribe Message-ID: <3F0D6129.95853CF0@cts.wustl.edu> unsubscribe -- @@@@@@@@@@@@@@@@@@@@@@@@@@@@@ Samantha Lacy Computing Technology Services Washington University in St. Louis Unix Systems Administrator lacy at cts.wustl.edu 314.935.5882 - Phone 314.935.7302 - Fax Office: 406d Lopata Hall -------------- next part -------------- An HTML attachment was scrubbed... URL: From Samuel.Senoner at eurac.edu Thu Jul 10 10:44:17 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Thu, 10 Jul 2003 16:44:17 +0200 Subject: [rt-users] About custom fields Message-ID: <8ABC35686C73554691F3481C4023BE5E932C96@abz01lan.eurac.edu> I saw in RT 3.0.4RC1 there are some improvements about the custom fields, right I suppose. I saw that on my 3.0.2 an unpriviledged user can't select custom fields. And another thing, if the unpriviliedged user clicks on create new ticket, which is the first queue that is displayed? If he changes the queue in this window from a queue without defined custom fileds, to a queue where I have defined custom fileds, will the fields appear? I found a guest account in RT but he is priviledged and has no SelfService automatically, so I typed http://rt3.fsck.com/SelfService after Authentication and triyed to create a new ticked, and saw: In the self service interface custom fileds are not displayed. Is it planed to be resolved in 3.0.4 or in 3.0.5? Samuel Senoner -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Thu Jul 10 10:55:31 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 10 Jul 2003 10:55:31 -0400 Subject: [rt-users] About custom fields In-Reply-To: <8ABC35686C73554691F3481C4023BE5E932C96@abz01lan.eurac.edu> References: <8ABC35686C73554691F3481C4023BE5E932C96@abz01lan.eurac.edu> Message-ID: <20030710145531.GI22941@fsck.com> > I found a guest account in RT but he is priviledged and has no > SelfService automatically, so I typed http://rt3.fsck.com/SelfService > after Authentication and triyed to create a new ticked, and saw: > In the self service interface custom fileds are not displayed. > Is it planed to be resolved in 3.0.4 or in 3.0.5? It's not currently on our list, but I'd take a patch or other contribution to help make it happen > > Samuel Senoner -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From kylist at shcorp.com Thu Jul 10 11:40:59 2003 From: kylist at shcorp.com (Kurt Yoder) Date: Thu, 10 Jul 2003 11:40:59 -0400 (EDT) Subject: [rt-users] FOLLOW-UP: "refersto" link customizations? In-Reply-To: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> References: <47210.10.10.1.71.1057614715.squirrel@webmailtest.shcorp.com> Message-ID: <54665.10.10.1.71.1057851659.squirrel@webmailtest.shcorp.com> Kurt Yoder said: > Hello all > > I've looked in every place I can think of (mailing list, rt hacker's > guide, google), but can't seem to locate any information on > customizing rt's "refersto" links. I only know that it looks like it > should be extremely easy, to the point that there's an option in the > main configuration file to set it up. > > Can anyone offer me any pointers? Using rt 2.0.14. Thanks. OK, I figured this out, so I'll post it to the list for posterity (if knowledgeable people here want to point out anything I did wrong, feel free to correct me). Following is an example of the type of scenario I was trying to get working. Suppose you have an external web-browser-accessible database where each element of the database has a unique http url. Maybe your url for accessing an element of the database looks like this: "http://dbase.site.com/dbase/page.html?id=1234". Instead of typing this monstrosity in every time you want to link to an id, you want a custom external rt link that looks like "db://1234". The above example is quite easy to set up using link/uri customization within rt2 (NOTE: I have not used rt3 yet, so I can't say if it works the same in rt3). Here is how to do it: -Find your etc directory within rt2 -Edit config.pm -Find "%URI2HTTP" in this file; this is what you will be editing -The 6 included configs should give you an idea for how to proceed. In our example, our uri identifier will be "db". -Add a line 'db' => sub {return @_;}, right above the 'http' line -The "return @_;" needs to be changed to return our http link instead of "db://". The bit between the {} is a regular perl function, so we'll modify it to return the http link. Add this line in front of "return @_;": $_[0] =~ s[db://][http://dbase.site.com/dbase/page.html?id=]; -Finally, stop and start your web server. Note, do *not* simply "restart" or "kill -HUP", etc. You *must* completely stop and start the web server. Rumor has it this is due to some kind of caching in mason, which RT uses. Done! -- Kurt Yoder Sport & Health network administrator From mkirk at sonic.net Thu Jul 10 11:44:19 2003 From: mkirk at sonic.net (Matt Kirk) Date: Thu, 10 Jul 2003 08:44:19 -0700 Subject: [rt-users] Installation problem Message-ID: Anyone have any ideas regarding this error I'm getting during installation? Creating system user...[Wed Jul 9 05:35:52 2003] [crit]: Found a principal (1) that was neither a user nor a group (/opt/rt3/lib/RT/Principal_Overlay.pm:93) Can't call method "Id" on an undefined value at /opt/rt3/lib/RT/Group_Overlay.pm line 541. make: *** [initialize-database] Error 9 -- Matt Kirk - mkirk at sonic.net Sonic.net, Inc. Business Development Manager 2260 Apollo Way 707.522.1000 x244 (Voice) Santa Rosa, CA 95407 707.547.2199 (Fax) http://www.sonic.net/ > -----Original Message----- > From: Matt Kirk [mailto:mkirk at sonic.net] > Sent: Tuesday, July 08, 2003 10:56 PM > To: 'rt-users at lists.fsck.com' > Subject: [rt-users] Installation problem > > > I have successfully installed RT 3.03 on a non-production box to get > familiar with it and had no problems. I am now installing it > on a Redhat > 7.3 running kernel 2.4.21 and keep getting the error listed > below. I'm at a > loss as to why this is failing. The rt3 database is being created and > populated with some records. > > I have all the correct modules installed per "make perl > sbin/rt-test-dependencies --with-mysql --with-modperl1". I > reinstalled the > DBD::mysql-2.1028 just to make sure it wasn't a mysql lib problem. > > Here is the error. Any ideas? > > > [root at admin rt-3-0-3]# make initialize-database > /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init > --dba root > --prompt-for-dba-password > In order to create a new database and grant RT access to that > database, > this script needs to connect to your mysql instance on > localhost as root. > Please specify that user's database password below. If the user has no > database > password, just press return. > > Password: Now creating a database for RT. > Creating mysql database rt3. > Now populating database schema. > Creating database schema. > schema sucessfully inserted > Now inserting database ACLs > Now inserting RT core system objects > Checking for existing system user...not found. This appears > to be a new > installation. > Creating system user...[Wed Jul 9 05:35:52 2003] [crit]: > Found a principal > (1) that was neither a user nor a group > (/opt/rt3/lib/RT/Principal_Overlay.pm:93) > Can't call method "Id" on an undefined value at > /opt/rt3/lib/RT/Group_Overlay.pm line 541. > make: *** [initialize-database] Error 9 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From sean.perry at intransa.com Thu Jul 10 12:26:30 2003 From: sean.perry at intransa.com (Sean Perry) Date: Thu, 10 Jul 2003 09:26:30 -0700 Subject: [rt-users] Documentation rt-mailgate In-Reply-To: References: Message-ID: <3F0D93B6.4020005@intransa.com> j.albert at gom.com wrote: > Hello > > I found a reference to a documentation of rt-mailgate in the rt > installation guide: > "Next, you need to review the (scanty) documentation on rt-mailgate" > > But I found no trace of such a dokumentation. > So my question is where to find command-references and dokumentation on > rt-mailgate? > inside rt-mailgate itself there is perl POD documentation. From Jitender.Kataria at us.ngrid.com Thu Jul 10 12:27:37 2003 From: Jitender.Kataria at us.ngrid.com (Kataria, Jitender .) Date: Thu, 10 Jul 2003 12:27:37 -0400 Subject: [rt-users] Error message in log file Message-ID: Hi I am configuring RT3.0 on a redhat 7.1 box I have installed the software and configured the http ( apache 1.3.x) with mod_perl1 . No when I try to hit the url I get the following error in http error log file Can't locate RT/Handle.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm line 120. Handle.pm(along with all other pm ) is there in /opt/rt3/lib/RT Please suggest. Thanks in Adv. JK This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please contact the National Grid USA Enterprise Support Center on 508-389-3375 or 315-428-6360. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Thu Jul 10 13:08:29 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 10 Jul 2003 13:08:29 -0400 Subject: [rt-users] RTFM Articles not showing up when "Go" is clicked... In-Reply-To: <16027.5318.247707.222110@yertle.int.kciLink.com> References: <16027.5318.247707.222110@yertle.int.kciLink.com> Message-ID: <20030710170829.GK22941@fsck.com> can you verify that this is still a problem with rt 3.0.4RC2 and http://fsck.com/~jesse/rtfm-snap.tgz (which will become rc2 once rt 3.0.4 comes out) -j On Mon, Apr 14, 2003 at 04:06:30PM -0400, Vivek Khera wrote: > >>>>> "DCT" == David C Troy writes: > > DCT> articles defined in RTFM, can 'find' them using the ticket interface, but > DCT> when I click "Go" to include them, RT just populates the response box with > DCT> another copy of the user's original message rather than the article. > > > I asked this the other day on rt-devel. I got one "me too" response. > There are at least three of us now who have spoken up ;-) > > I filed a bug with rtfm-bugs. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From admin2 at enabled.com Thu Jul 10 13:37:16 2003 From: admin2 at enabled.com (admin) Date: Thu, 10 Jul 2003 09:37:16 -0800 Subject: [rt-users] newbie: mailgate and EX_TEMPFAIL Message-ID: <20030710172840.M86537@enabled.com> OS: FreeBSD 4.8 RT: 3.0.3 install perl 5.8 apache 1.3.27 okay I am trying to figure this out here. since mailgate is rejecting email at the moment. --- snip --- shell# echo "Testing" | /usr/local/rt3/bin/rt-mailgate --debug --queue general --action correspond --url http://blah.blah.com/ Connecting to http://blah.blah.com//REST/1.0/NoAuth/mail-gateway at /usr/local/rt3/bin/rt-mailgate line 404, <> chunk 1. An Error Occurred ================= 301 Moved Permanently This is /usr/local/rt3/bin/rt-mailgate exiting because of an undefined server error at /usr/local/rt3/bin/rt-mailgate line 446, <> chunk 1. --- snip ---- this is a previous suggestion from the archives. I dont really know how to do this recommendation but feel it applies to me. can somebody tell me how to do this? --- snip --- What is needed is to have whatever http auth system you use pass through requests for the NoAuth path the mailgate client calls. Just tell apache not to require auth for that path. --- snip --- From raanders at acm.org Thu Jul 10 13:51:17 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Thu, 10 Jul 2003 10:51:17 -0700 (PDT) Subject: [rt-users] Remote Database Connect problem In-Reply-To: <36E60A70-B2B2-11D7-BAAE-003065DC18B8@hamburg.fcb.com> Message-ID: On Thu, 10 Jul 2003, Harald Wagener wrote: Short reply is I got it working! > I don't know much about postgres, but this seems the postgres server > does not want You to connect from that server with that > username/password combination. Have You checked Yup! I've seen far to many of this mistake (and once or twice made it). The longer answer is three-fold. There was an IP assigned twice, an ARP table entry that didn't go away after fixing the IP problem, and the requirement to have psql installed on the RT system. > - If postgresql is correctly configured to accept tcp connections from > another machine? > > - If You can connect using the command line interface with the username > and password You intend to use? > > - If the RT configuration file is clean, i.e. no blanks, tabs or other > unprintable characters after the username or password in the Makefile? Thanks for the response. Rod -- "Open Source Software - Sometimes you get more than you paid for..." From sean.perry at intransa.com Thu Jul 10 13:49:00 2003 From: sean.perry at intransa.com (Sean Perry) Date: Thu, 10 Jul 2003 10:49:00 -0700 Subject: [rt-users] newbie: mailgate and EX_TEMPFAIL In-Reply-To: <20030710172840.M86537@enabled.com> References: <20030710172840.M86537@enabled.com> Message-ID: <3F0DA70C.3060107@intransa.com> admin wrote: > > okay I am trying to figure this out here. since mailgate is rejecting email > at the moment. > > > --- snip --- > > shell# echo "Testing" | /usr/local/rt3/bin/rt-mailgate --debug --queue general > --action correspond --url http://blah.blah.com/ > Connecting to http://blah.blah.com//REST/1.0/NoAuth/mail-gateway at > /usr/local/rt3/bin/rt-mailgate line 404, <> chunk 1. > An Error Occurred > ================= > > 301 Moved Permanently > This is /usr/local/rt3/bin/rt-mailgate exiting because of an undefined server > error at /usr/local/rt3/bin/rt-mailgate line 446, <> chunk 1. > > --- snip ---- note the HTTP response was "301 Moved Permanently" and not "401 Authorization required". 401 is the problem I am seeing which is referenced by the snippet below. In your case the web server is sending back a "the website used to be here but isn't now" message. If you go directly to http://blah.blah.com//REST/1.0/NoAuth/mail-gateway what happens? > > > this is a previous suggestion from the archives. I dont really know how to do > this recommendation but feel it applies to me. can somebody tell me how to do > this? > > --- snip --- > > What is needed is to have whatever http auth system you use pass through > requests for the NoAuth path the mailgate client calls. Just tell apache not > to require auth for that path. > > --- snip --- From admin2 at enabled.com Thu Jul 10 14:08:07 2003 From: admin2 at enabled.com (admin) Date: Thu, 10 Jul 2003 10:08:07 -0800 Subject: [rt-users] newbie: mailgate and EX_TEMPFAIL In-Reply-To: <3F0DA70C.3060107@intransa.com> References: <20030710172840.M86537@enabled.com> <3F0DA70C.3060107@intransa.com> Message-ID: <20030710180634.M75686@enabled.com> On Thu, 10 Jul 2003 10:49:00 -0700, Sean Perry wrote > admin wrote: > > > > okay I am trying to figure this out here. since mailgate is rejecting email > > at the moment. > > > > > > --- snip --- > > > > shell# echo "Testing" | /usr/local/rt3/bin/rt-mailgate --debug --queue general > > --action correspond --url http://blah.blah.com/ thanks Sean, everything is working fine now. I replaced http with https - like this: "|/usr/local/rt3/bin/rt-mailgate --queue general --action corres pond --url http://rt.enabled.com/" with "|/usr/local/rt3/bin/rt-mailgate --queue general --action corres pond --url https://rt.enabled.com/" and things work fine now. am I opening up any security issues here? - Noah > > Connecting to http://blah.blah.com//REST/1.0/NoAuth/mail-gateway at > > /usr/local/rt3/bin/rt-mailgate line 404, <> chunk 1. > > An Error Occurred > > ================= > > > > 301 Moved Permanently > > This is /usr/local/rt3/bin/rt-mailgate exiting because of an undefined server > > error at /usr/local/rt3/bin/rt-mailgate line 446, <> chunk 1. > > > > --- snip ---- > > note the HTTP response was "301 Moved Permanently" and not "401 > Authorization required". 401 is the problem I am seeing which is > referenced by the snippet below. In your case the web server is > sending back a "the website used to be here but isn't now" message. > > If you go directly to http://blah.blah.com//REST/1.0/NoAuth/mail- > gateway what happens? > > > > > > > this is a previous suggestion from the archives. I dont really know how to do > > this recommendation but feel it applies to me. can somebody tell me how to do > > this? > > > > --- snip --- > > > > What is needed is to have whatever http auth system you use pass through > > requests for the NoAuth path the mailgate client calls. Just tell apache not > > to require auth for that path. > > > > --- snip --- > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From admin2 at enabled.com Thu Jul 10 14:11:12 2003 From: admin2 at enabled.com (admin) Date: Thu, 10 Jul 2003 10:11:12 -0800 Subject: [rt-users] hostname issue Message-ID: <20030710180825.M75696@enabled.com> RT 3.0.3 FreeBSD 4.8 sendmail 8.12.9 Okay, I am sure i overlooked this somewhere in the docs. right now all rt mail is originating as rt at blah.blah.com but I want the originating outbound email to be rt at blah.com what do I augment here? - Noah From gordon at morenet.net.nz Thu Jul 10 16:23:36 2003 From: gordon at morenet.net.nz (Gordon Smith) Date: Fri, 11 Jul 2003 08:23:36 +1200 Subject: [rt-users] RTFM + RTIR In-Reply-To: <20030620193624.GJ3971@fsck.com> Message-ID: <001301c34721$24925ad0$0000fea9@Gordonlaptop> Hi all, Looks like there may still be a problem with RTFM+RTIR I've got RT-3-0-4RC2, RTFM-2-0RC1, RTIR-1-0-rc1 Box is a RedHat 9 box, perl modules updated off CPAN The ACL problem appears to be still there - looks like its barfing because "root" isn't a user in RT? (Not sure on this) RTIR doesn't appear on the menu, but it is still there... (/RTIR/index.html ) Also been seeing this error after the install - any tips? This appears when entering any queue that contains tickets (Storable is the latest version, server is running FastCGI on Apache 1.3.27) Cheers, Gordon Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282. Stack: [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282] [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282]^J [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191 Carp::croak('Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282]^J [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/logcroak.al) line 66 Storable::logcroak('Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282]^J [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] ^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 283 Storable::_freeze('CODE(0x90b00d4)', 'HASH(0x9787b2c)') called at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al) line 270 Storable::nfreeze('HASH(0x9787b2c)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 Apache::Session::Serialize::Storable::serialize('Apache::Session::MySQL= HASH(0x9789a14)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 507 Apache::Session::save('Apache::Session::MySQL=HASH(0x9789a14)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 462 Apache::Session::DESTROY('Apache::Session::MySQL=HASH(0x9789a14)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 eval {...}('Apache::Session::MySQL=HASH(0x9789a14)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9 6b518c)', 'HASH(0x96b215c)', 'HTML::Mason::Component::FileBased=HASH(0x92ba064)', 'ValueOfQueue', 9, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x89071d0)', 'RowsPerPage', 50) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 332 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x96b518c)', 'HASH(0x96b215c)', 'HTML::Mason::Component::FileBased=HASH(0x92ba064)', 'ValueOfQueue', 9, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x89071d0)', 'RowsPerPage', 50) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 332 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x96b518c)', 'HASH(0x96b215c)', 'HTML::Mason::Component::FileBased=HASH(0x92ba064)', 'ValueOfQueue', 9, 'StatusOp', '=', 'NewSearch', 1, 'QueueOp', '=', 'ValueOfStatus', 'ARRAY(0x89071d0)', 'RowsPerPage', 50) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 292 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9 6b518c)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x96b518c)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH andler=HASH(0x96b518c)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 783 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H ASH(0x9304234)', 'Apache=SCALAR(0x95d78e8)') called at /usr/local/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x95d78e8)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x95d78e8)') called at /dev/null line 0 From rmillisl at gdcanada.com Thu Jul 10 16:42:38 2003 From: rmillisl at gdcanada.com (Randy Millis) Date: Thu, 10 Jul 2003 14:42:38 -0600 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? Message-ID: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> I'm wondering if its possible (since I am trying to do this and its not working) to install RT 3.0.3 on Solaris 9 with the Solaris Software Companion packages installed for: - MySQL 3.23.43 - Apache/1.3.27 (Unix) - perl, v5.6.1 - gcc version 2.95.3 20010315 (release) - GNU Make version 3.79.1 From lists at itsecurity3.its.uiowa.edu Thu Jul 10 17:17:52 2003 From: lists at itsecurity3.its.uiowa.edu (Jason Alexander) Date: Thu, 10 Jul 2003 16:17:52 -0500 Subject: [rt-users] Problems with Apache::Test Message-ID: <3F0DD800.5040402@itsecurity3.its.uiowa.edu> Hello all, I downloaded RT 3.0.4RC2 and went to install it on a new install of redhat. I ran the script to install the needed perl modules from CPAN but I keep having problems with Apache::Test. It seems to build ok but when it goes to perform it's tests it fails. When it fails it says to look in the logs but the only thing there is a message saying it created a shared memory segment. This is on a clean install of Redhat 7.3 using CPAN and the modules install script. I have tried it on two different installs of Redhat 7.3 with the same resutls Anyone else see this. Thanks Jason From jesse at bestpractical.com Thu Jul 10 17:34:00 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 10 Jul 2003 17:34:00 -0400 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? In-Reply-To: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> References: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> Message-ID: <20030710213400.GL22941@fsck.com> On Thu, Jul 10, 2003 at 02:42:38PM -0600, Randy Millis wrote: > I'm wondering if its possible (since I am trying to do this and its not > working) to install RT 3.0.3 on Solaris 9 with the Solaris Software > Companion packages installed for: > > - MySQL 3.23.43 That's just not going to work for you. if it doesn't fail on install, it will fail later and you'll be really unhappy > - Apache/1.3.27 (Unix) > - perl, v5.6.1 That may work, but it's increasingly unsupported. Perl 5.8 is strongly recommended. > - gcc version 2.95.3 20010315 (release) > - GNU Make version 3.79.1 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rmillisl at gdcanada.com Thu Jul 10 17:44:51 2003 From: rmillisl at gdcanada.com (Randy Millis) Date: Thu, 10 Jul 2003 15:44:51 -0600 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? References: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> <20030710213400.GL22941@fsck.com> Message-ID: <000e01c3472c$7e5eeff0$789ccfa0@D5C97M21> > > I'm wondering if its possible (since I am trying to do this and its not > > working) to install RT 3.0.3 on Solaris 9 with the Solaris Software > > Companion packages installed for: > > > > - MySQL 3.23.43 > That's just not going to work for you. if it doesn't fail on install, it > will fail later and you'll be really unhappy Oops I see its actually Mysql 3.23.46 thats is supported in teh README. > > - Apache/1.3.27 (Unix) > > - perl, v5.6.1 > > That may work, but it's increasingly unsupported. Perl 5.8 is strongly > recommended. In the context of RT on Solaris 9, do you recommend using the Companion CD Packages (where compatible), Sunfreeware packages, or building from source? I used RT2 with great success on RedHat 7.3 with all packages. Thanks for the reply! From jesse at bestpractical.com Thu Jul 10 17:50:16 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 10 Jul 2003 17:50:16 -0400 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? In-Reply-To: <000e01c3472c$7e5eeff0$789ccfa0@D5C97M21> References: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> <20030710213400.GL22941@fsck.com> <000e01c3472c$7e5eeff0$789ccfa0@D5C97M21> Message-ID: <20030710215016.GM22941@fsck.com> On Thu, Jul 10, 2003 at 03:44:51PM -0600, Randy Millis wrote: > > > - MySQL 3.23.43 > > That's just not going to work for you. if it doesn't fail on install, it > > will fail later and you'll be really unhappy > > Oops I see its actually Mysql 3.23.46 thats is supported in teh README. Indeed. and that will be deprecated in 3.0.4 and officially desupported in 3.0.5. You really want 4.0.13 or newer. > > > - Apache/1.3.27 (Unix) > > > - perl, v5.6.1 > > > > That may work, but it's increasingly unsupported. Perl 5.8 is strongly > > recommended. > > In the context of RT on Solaris 9, do you recommend using the Companion CD > Packages (where compatible), Sunfreeware packages, or building from source? > I used RT2 with great success on RedHat 7.3 with all packages. > I don't have a specific recommendation. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jthompson at blackdot.com Thu Jul 10 17:55:48 2003 From: jthompson at blackdot.com (Jeff Thompson) Date: Thu, 10 Jul 2003 16:55:48 -0500 Subject: [rt-users] No Link to RTFM within RT3 Message-ID: <000d01c3472e$08ca4fd0$5e520a0a@bdcl.com> I still cannot see RTFM in RT3... We Would like to intergate it into our RT3 ticketing system. It seems that all of the HTML and DB components are in the filesytem, but not seen on the web interface. I have restarted Apache several times, and even resorted to restarting the machine. Still no luck, any ideas? Thanks, Jeff -----Original Message----- From: Jeff Thompson [mailto:jthompson at blackdot.com] Sent: Tuesday, July 01, 2003 10:42 AM To: 'rt-users at lists.fsck.com' Subject: [rt-users] No Link to RTFM within RT3 Hi Jesse - Yes, it looks like the HTML components were also installed... (See Output of ls below) Thanks, Jeff [root at rt RTFM]# pwd /opt/rt3/share/html/RTFM [root at rt RTFM]# ls -a * index.html Admin: . .. Classes CustomFields Elements index.html Article: . Create.html Display.html Elements ExtractIntoClass.html index.html Search.html .. Delete.html Edit.html ExtractFromTicket.html History.html PreCreate.html Elements: . CreateArticle GotoArticle ListArticles QuickSearch SelectCustomFieldType UpdatedArticles .. Error Header NewestArticles SelectClass Tabs -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Monday, June 30, 2003 8:34 PM To: Jeff Thompson Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] No Link to RTFM within RT3 On Mon, Jun 30, 2003 at 04:09:56PM -0500, Jeff Thompson wrote: > Hello - > > I have a working installation of RT 3-0-2, Redhat 8.0, mysql, Apache > 2.0.40... > > When I followed the instructions to install RTFM 2.0, everything seemed > to go fine. But after restart httpd and logging back into RT3, there is > no link for RTFM anywhere within the web interface. When I do a listing > of /var/lib/mysql/rt3/ I do see newly created databases for FM Did the html components for RTFM get installed? -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From ged at azulsystems.com Thu Jul 10 18:28:05 2003 From: ged at azulsystems.com (Gilles-Eric Descamps) Date: Thu, 10 Jul 2003 15:28:05 -0700 Subject: [rt-users] [RT3 newbie] How to give Search to unprivileged user ? Message-ID: Hi, I've been using RT1, upgraded to RT2, and recently deployed a new RT3.0.3 I discovered that unprivileged users are presented with a SelfService interface which restricts them. How can I allow on a queue-basis unprivileged users to search in the queue tickets, so that RT is used as some kind of a knowledge base ? How can I allow on a queue-basis unprivileged users to list the other queue requests, so that they see that the staff is busy doing something else, and where they stand in the queue ? I found: http://lists.fsck.com/pipermail/rt-devel/2001-April/001072.html and granted everyone the "SeeQueue" right, but they still see SelfService... (I cannot make all my users privileged by default, as they would appear in the drop-boxes) Thanks, -- Gilles-Eric DESCAMPS -------------- next part -------------- An HTML attachment was scrubbed... URL: From blair at orcaware.com Thu Jul 10 18:44:31 2003 From: blair at orcaware.com (Blair Zajac) Date: Thu, 10 Jul 2003 15:44:31 -0700 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? References: <20030710220002.30969.95129.Mailman@pallas.eruditorum.org> Message-ID: <3F0DEC4F.A9D0F7CE@orcaware.com> > On Thu, Jul 10, 2003 at 03:44:51PM -0600, Randy Millis wrote: > > > > - MySQL 3.23.43 > > > That's just not going to work for you. if it doesn't fail on install, it > > > will fail later and you'll be really unhappy > > > > Oops I see its actually Mysql 3.23.46 thats is supported in teh README. > > Indeed. and that will be deprecated in 3.0.4 and officially desupported > in 3.0.5. You really want 4.0.13 or newer. What is being depreciated? That old version of 3.23.46 or all 3.XX? I vote to keep support for 3.23.56 around, which is what RedHat 9 ships with. I don't really want to have to compile MySQL now in addition to Perl, httpd 1.3.27, etc. Best, Blair -- Blair Zajac Plots of your system's performance - http://www.orcaware.com/orca/ From CTavernier at ksplastic.com Thu Jul 10 18:56:36 2003 From: CTavernier at ksplastic.com (Tavernier, Clayton) Date: Thu, 10 Jul 2003 15:56:36 -0700 Subject: [rt-users] Redhat RPMs? Message-ID: <878C4F4A3000004DA97043EBF896B0F38C91FF@server7.ksplastic.com> I've been trying to install RT3 on a RedHat 8.0 system and it's just not working out for me. I don't know near enought what I should know for something like this plus I keep getting derailed by other projects. Does anybody have an RPM or quick install of all the parts so I can get this up and running. RT2 or 3, RedHat 7.3, 8.0, or 9, I don't much care (though I would prefer RT3 on RH8 or 9). Thanks much. Clayton Clayton Tavernier IS Consultant Kennerly-Spratling, Inc. (510) 667-3795 -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Thu Jul 10 19:36:51 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 10 Jul 2003 19:36:51 -0400 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? In-Reply-To: <3F0DEC4F.A9D0F7CE@orcaware.com> References: <20030710220002.30969.95129.Mailman@pallas.eruditorum.org> <3F0DEC4F.A9D0F7CE@orcaware.com> Message-ID: <20030710233651.GN22941@fsck.com> On Thu, Jul 10, 2003 at 03:44:31PM -0700, Blair Zajac wrote: > > > > > > Oops I see its actually Mysql 3.23.46 thats is supported in teh README. > > > > Indeed. and that will be deprecated in 3.0.4 and officially desupported > > in 3.0.5. You really want 4.0.13 or newer. > > What is being depreciated? That old version of 3.23.46 or all 3.XX? I > vote to keep support for 3.23.56 around, which is what RedHat 9 ships > with. Mysql 3.23 is known to randomly lock up with some of RT3's queries. I'm not going to explicitly change RT to break on 3.23, but I'm also not able to support RT running on it. It's a good deal slower than 4.0.x, to boot. > > I don't really want to have to compile MySQL now in addition to Perl, > httpd 1.3.27, etc. Mysql corporate doesn't ship workable RPMs for RedHAT? > > Best, > Blair > > -- > Blair Zajac > Plots of your system's performance - http://www.orcaware.com/orca/ > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From blair at orcaware.com Thu Jul 10 19:49:39 2003 From: blair at orcaware.com (Blair Zajac) Date: Thu, 10 Jul 2003 16:49:39 -0700 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? References: <20030710220002.30969.95129.Mailman@pallas.eruditorum.org> <3F0DEC4F.A9D0F7CE@orcaware.com> <20030710233651.GN22941@fsck.com> Message-ID: <3F0DFB93.37DB6EBA@orcaware.com> Jesse Vincent wrote: > > On Thu, Jul 10, 2003 at 03:44:31PM -0700, Blair Zajac wrote: > > > > > > > > Oops I see its actually Mysql 3.23.46 thats is supported in teh README. > > > > > > Indeed. and that will be deprecated in 3.0.4 and officially desupported > > > in 3.0.5. You really want 4.0.13 or newer. > > > > What is being depreciated? That old version of 3.23.46 or all 3.XX? I > > vote to keep support for 3.23.56 around, which is what RedHat 9 ships > > with. > > Mysql 3.23 is known to randomly lock up with some of RT3's queries. I'm > not going to explicitly change RT to break on 3.23, but I'm also not > able to support RT running on it. It's a good deal slower than 4.0.x, > to boot. I wasn't aware of that 3.23 can lock up. Well, let us when a new RT version requires 4.0.x and I'll upgrade. For now, I think I'll stay at 3.23. > > I don't really want to have to compile MySQL now in addition to Perl, > > httpd 1.3.27, etc. > > Mysql corporate doesn't ship workable RPMs for RedHAT? They do, I just like the RedHat ones. BTW, even RedHat Rawhide is still on mysql-3.23.57. Best, Blair -- Blair Zajac Plots of your system's performance - http://www.orcaware.com/orca/ From pdh at snapgear.com Thu Jul 10 20:14:41 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 11 Jul 2003 10:14:41 +1000 Subject: [rt-users] Error message in log file In-Reply-To: References: Message-ID: <20030711001441.GF513@luggage> Kataria, Jitender . wrote: > Can't locate RT/Handle.pm in @INC (@INC contains: /opt/rt3/local/lib > /opt/rt3/lib /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1 > /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1 > /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 > /usr/lib/perl5/site_perl . /usr/local/apache/ > /usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm line 120. > > Handle.pm(along with all other pm ) is there in /opt/rt3/lib/RT What permissions are on Handle.pm and /opt/rt3/lib/RT ? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From dane at al.com.au Thu Jul 10 21:00:04 2003 From: dane at al.com.au (Dane Rapaport) Date: Fri, 11 Jul 2003 11:00:04 +1000 Subject: [rt-users] priority + rt-mailgate Message-ID: <3F0E0C14.3060602@al.com.au> I was just wondering if the rt-mailgate had the inherent ability to process priority. Ideally I would like the users to select the priority on a webform which emails the mailgate, creating a ticket with matching priority to their selection. So does anyone know if the mailgate can process priority as it stands or has someone done this before (save me re-inventing the wheel once more) rt2.0.15 Thanks dane From paul at ebit.com.au Thu Jul 10 21:09:41 2003 From: paul at ebit.com.au (Paul Wickham) Date: Fri, 11 Jul 2003 11:09:41 +1000 Subject: [rt-users] Group Self Service Message-ID: <006501c34749$1b9944c0$6f03030a@ebit.com.au> Hi, I notice that there is a group self service module available for RT 2, but is there any way to use in RT3, or is it possible to achive the same result using ACL's in rt3? Any help would be appreciated Cheers Paul From raanders at acm.org Thu Jul 10 21:21:55 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Thu, 10 Jul 2003 18:21:55 -0700 (PDT) Subject: [rt-users] Redhat RPMs? In-Reply-To: <878C4F4A3000004DA97043EBF896B0F38C91FF@server7.ksplastic.com> Message-ID: On Thu, 10 Jul 2003, Tavernier, Clayton wrote: > I've been trying to install RT3 on a RedHat 8.0 system and it's just not > working out for me. I don't know near enought what I should know for > something like this plus I keep getting derailed by other projects. Does > anybody have an RPM or quick install of all the parts so I can get this up > and running. RT2 or 3, RedHat 7.3, 8.0, or 9, I don't much care (though I > would prefer RT3 on RH8 or 9). Clayton, Funny you should ask. In the next week or two I'm going to build all the necessary RPMs and instructions for RHL 8. The only real differences are I'll be doing it on/in a vserver - but this shouldn't matter - and for a PostgreSQL database located on another system - which probably will. Rod -- "Open Source Software - Sometimes you get more than you paid for..." From ged at azulsystems.com Thu Jul 10 21:45:53 2003 From: ged at azulsystems.com (Gilles-Eric Descamps) Date: Thu, 10 Jul 2003 18:45:53 -0700 Subject: [rt-users] example of custom condition for scrip ? Message-ID: Hi, Anybody has example code showing how to implement a custom condition that would filter based on Requestor email ? I'd like to replace the "On Create" by something like: # re-implement the code to verify " On Create ", and add if ( not $self->TicketObj->Requestors->MemberEmailAddresses =~ m/domain.com$/ ) { # abort action return undef; } else { # execute action return 1 }; Thanks, -- Gilles-Eric DESCAMPS -------------- next part -------------- An HTML attachment was scrubbed... URL: From gordon at morenet.net.nz Thu Jul 10 22:00:51 2003 From: gordon at morenet.net.nz (Gordon Smith) Date: Fri, 11 Jul 2003 14:00:51 +1200 Subject: [rt-users] RTFM + RTIR In-Reply-To: <001301c34721$24925ad0$0000fea9@Gordonlaptop> Message-ID: <002401c34750$4149d7a0$0000fea9@Gordonlaptop> OK, here's what I did to solve this.... Recompiled perl non-threading (RedHat perl rpm has threading enabled, which is non-standard) Reinstalled perl modules off cpan & updated all to latest versions I think that the fault was related to not having the latest versions of Encode & Storable installed. Storable had to be installed manually, since the test suite was looking for perl-5.8.1 or later :-) Cheers, Gordon From gordon at morenet.net.nz Thu Jul 10 22:21:54 2003 From: gordon at morenet.net.nz (Gordon Smith) Date: Fri, 11 Jul 2003 14:21:54 +1200 Subject: [rt-users] RTFM + RTIR In-Reply-To: <002401c34750$4149d7a0$0000fea9@Gordonlaptop> Message-ID: <002701c34753$3301a7b0$0000fea9@Gordonlaptop> The reason for RTIR not appearing in the menu was that the html directories didn't install. Copied over the Callbacks & RTIR directories manually, set perms, and all appeared OK. Whois tool isn't going yet - looks like the hash of whois servers isn't being picked up (dropdown is empty) Gotta admit, it sure looks good so far though. You've really outdone yourself with this Jessie... Cheers!! Gordon Smith CCNA Network Operations Manager MoreNet Ltd PGP Fingerprint: 4B12 FBE4 784A 3294 6637 4587 AB6F C893 AB2C 952C From julien at bestpractical.com Thu Jul 10 22:53:27 2003 From: julien at bestpractical.com (julien at bestpractical.com) Date: Thu, 10 Jul 2003 22:53:27 -0400 (EDT) Subject: [rt-users] RTFM + RTIR In-Reply-To: <002701c34753$3301a7b0$0000fea9@Gordonlaptop> References: <002701c34753$3301a7b0$0000fea9@Gordonlaptop> Message-ID: <200307110253.WAA28881@multics.mit.edu> From: "Gordon Smith" Date: Fri, 11 Jul 2003 14:21:54 +1200 Hi Gordon, The reason for RTIR not appearing in the menu was that the html directories didn't install. Copied over the Callbacks & RTIR directories manually, set perms, and all appeared OK. I'm glad you got things working. Whois tool isn't going yet - looks like the hash of whois servers isn't being picked up (dropdown is empty) Make sure that you make the modifications to RT_SiteConfig.pm, as described in the README. The list of whois servers, as well as a number of other things, are set in the RTIR_Config.pm file, and you'll need to tell RT to look for it. Gotta admit, it sure looks good so far though. You've really outdone yourself with this Jessie... Cheers!! Glad to hear that you like it. Linda From gordon at morenet.net.nz Thu Jul 10 23:09:44 2003 From: gordon at morenet.net.nz (Gordon Smith) Date: Fri, 11 Jul 2003 15:09:44 +1200 Subject: [rt-users] RTFM + RTIR In-Reply-To: <200307110253.WAA28881@multics.mit.edu> Message-ID: <00c101c34759$e0ec7480$0000fea9@Gordonlaptop> Yep, did the RT_SiteConfig stuff... I'll dig a bit deeper on Monday and see if I can narrow down the cause... (it's just about beer time) The speed improvement in 3-0-4RC2 is fantastic as well!! Also, some time ago someone posted a patch that would add a pseudo queue "ALL" which displayed all new tickets across all queues. Unfortunately, I've been unable to find it - both on my PC and in the list archives. If someone on the list could re-post it, that'd be much appreciated. I got too enthusiastic in doing the upgrade, and didn't archive the old source directory first :-( Cheers, Gordon From filburt at wetafx.co.nz Thu Jul 10 23:45:06 2003 From: filburt at wetafx.co.nz (Aaron Caskey) Date: 11 Jul 2003 15:45:06 +1200 Subject: [rt-users] Command line and Scrip tools Message-ID: <1057895106.26169.47.camel@doughnut> I'm just trying out RT for use in our company and I have some basic questions: Is there a command line access to RT available and if so if there is documentation for this available too? I was also wondering if there was documentation online (or hidden in the distributed files) for the variables and methods that are accessible via scrips. Thanks in advance. -- Kind Regards Aaron Caskey Systems Administrator ----------------- /------\ | Meow | \---\/-/ / |\_/| |o o|__ --*--__\ C_C_(___) ---------------------------------------------------------------------------- The opinions expressed in this email do not reflect the views of Weta Digital, and are most likely incorrect. In fact it is probably in your best interests to completely ignore the contents of this email. ---------------------------------------------------------------------------- ------- From ddislers at agenix.com Fri Jul 11 02:24:48 2003 From: ddislers at agenix.com (Daniel Dislers) Date: Fri, 11 Jul 2003 16:24:48 +1000 Subject: [rt-users] rt2 -> rt3 error (Wide character in subroutine entry) Message-ID: I'm seeing something similar here, but only when it attempts to import tickets: -snip- .t-146 [Fri Jul 11 06:18:07 2003] [crit]: Wide character in subroutine entry at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 154. (/opt/rt3/lib/RT.pm:242) -snip- Same situation as below, rh9/apache2/modperl2. Any ideas? Daniel -----Original Message----- From: Benjamin Reed [mailto:ben at oculan.com] Sent: Wednesday, July 09, 2003 12:46 AM To: rt-users at lists.fsck.com Subject: [rt-users] rt2 -> rt3 error (Wide character in subroutine entry) I'm trying to do an rt2 to rt3 conversion with a completely new system. The old system is redhat 7.2/apache1/modperl1, the new one is redhat 9/apache2/modperl2. I'm assuming the error I'm getting is because of a perl 5.8 unicode thing: ---(snip!)--- Importing users u.u.u.u.u.u.u.u.u[Tue Jul 8 14:29:55 2003] [crit]: Wide character in subroutine entry at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 154. (/opt/rt3/lib/RT.pm:242) ---(snip!)--- Any suggestions on how to fix it? -- We put a lot of thought into our defaults. We like them. If we didn't, we would have made something else be the default. So keep your cotton-pickin' hands off our defaults. Don't touch. Consider them mandatory. "Mandatory defaults" has a nice ring to it. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From pape-rt at inf.fu-berlin.de Fri Jul 11 02:37:16 2003 From: pape-rt at inf.fu-berlin.de (Dirk Pape) Date: Fri, 11 Jul 2003 08:37:16 +0200 Subject: [rt-users] rt3-contrib to scan requests for custom field values Message-ID: <2147483647.1057912636@localhost> Hello, this is the first time I pack a contrib for RT into a package. There is a Makefile and a README in the archive, which you should read. The purpose of this contribution is to provide a flexible engine to scan requests for values to be stored in custom fields for the ticket. Scanning is performed with a ScripAction and controlled with a Template, which consists of a control line for each custom field to be scanned for. Scanning is very flexible by providing regexp-pattern matching and the possibility to post-change a pattern match value before wirting it into the custom field value. Further explanations and some examples are provided in the archive. Dirk. -------------- next part -------------- A non-text attachment was scrubbed... Name: ExtractCustomFieldVa#12E933.tgz Type: application/x-gzip Size: 2836 bytes Desc: not available URL: From micha_rt at internetx.de Fri Jul 11 04:16:36 2003 From: micha_rt at internetx.de (michab) Date: Fri, 11 Jul 2003 10:16:36 +0200 Subject: [rt-users] [rt3] Free Selects in DB, who already did it ? Message-ID: <2003711101636.786876@worker> hi there, i?m going to rewrite AutoTake for RT 3.0 and add some nice features to it, like subject-parsing, i want to give the ticket somebody depending on the subject and so on.... but my big problem ist, who do i get the database-handle and how do i make free selects ?? i tried the following, but it?s not working: $self->{'table'} = "AutoTake"; $self->{'primary_key'} = 'id'; my $ab = $self->LoadById($queueid); i have a table like: CREATE TABLE AutoTake ( id int(11) unsigned NOT NULL default '0', User_id int(11) unsigned NOT NULL default '0', PRIMARY KEY (id) ) TYPE=MyISAM; INSERT INTO AutoTake VALUES("1", "127"); i want to make a select like: SELECT User_id FROM AutoTake WHERE id=1 to get the user with the id "127"... i?m really despairing of this ;-((( cause all these modules are quite easy, but i never worked with that DBI module and i find this a little bit difficult to work with that...cause debugging is also not easy... thx for any help !!! best regards, micha -- michab, micha_rt at internetx.de on 11.07.2003 From jaq at spacepants.org Fri Jul 11 04:20:31 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Fri, 11 Jul 2003 18:20:31 +1000 Subject: [rt-users] speed is great, where'd the search nav links go? Message-ID: <20030711082031.GB1160@spacepants.org> Just rolled out 3.0.4RC2 into production, and it's performing fantastically; red hat 8, postgres 7.3, mod_fastcgi. However, the first/next/prev/last links that used to appear in a ticket display page after performing a search are gone! Was this feature removed recently? -- jaq at spacepants.org http://spacepants.org/jaq.gpg From jim.mozley at exponential-e.com Fri Jul 11 05:10:21 2003 From: jim.mozley at exponential-e.com (Jim Mozley) Date: Fri, 11 Jul 2003 10:10:21 +0100 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? References: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> <20030710213400.GL22941@fsck.com> <000e01c3472c$7e5eeff0$789ccfa0@D5C97M21> Message-ID: <011701c3478c$41504900$03bff40a@Exponentiale.com> *This message was transferred with a trial version of CommuniGate(tm) Pro* > > In the context of RT on Solaris 9, do you recommend using the Companion CD > Packages (where compatible), Sunfreeware packages, or building from source? > I used RT2 with great success on RedHat 7.3 with all packages. > I don't tend to use the companion CD for Solaris. Many of the versions of software are old and as a result may contain security problems, or newer versions are required for other software. One problem on Solaris is that the native perl is built using Sun's compiler but additional modules might need GNU gcc/make. I think this results in problems so one of the first things I always do on a new Sun box is use the perl from www.sunfreeware.com or compile it. Solaris 8 perl is 5.005 I don't know the version on Solaris 9 but I'd imagine its not 5.8. In general the packages from sunfreeware are good in that everything is generally installed under /usr/local (you might want to make this a sym link to /opt/local) so that files are not spread around the operating system (as is the case with the companion CD apache install for instance). So they might be worth trying if you don't want to compile everything. Jim From rechena at ispower.org Fri Jul 11 07:13:54 2003 From: rechena at ispower.org (Joao Rechena) Date: Fri, 11 Jul 2003 12:13:54 +0100 Subject: [rt-users] New users on RT 3-0-3 Message-ID: <20030711111354.32066.qmail@ispower.org> Hi, I've just instaled the rt 3-0-3, after some headakes I've managed to login with root and the paths are all correct, the problem now is login with new users it keeps telling me "Your username or password is incorrect", I have the user enabled and also the option grant this user rights... Do i miss anything ? Best Regards rech -- Joao Rechena mailto:rechena at ispower.org http://ispower.org ============================= "Have no phear I is here" From lists at flothow.de Fri Jul 11 08:26:35 2003 From: lists at flothow.de (Sebastian Flothow) Date: Fri, 11 Jul 2003 14:26:35 +0200 Subject: [rt-users] Cozens statistics package with fastcgi Message-ID: I just installed the Cozens statistics package, and it works fine except for the graphs. It seems that Apache::GD::Graph requires mod_perl, but I don't have mod_perl installed - is it somehow possible to get it to run with fastcgi? Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From malyl at col.cz Fri Jul 11 09:30:09 2003 From: malyl at col.cz (Lukas Maly) Date: Fri, 11 Jul 2003 15:30:09 +0200 (CEST) Subject: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! In-Reply-To: <20030702114944.GA55652@dorfl.internal.moreton.com.au> References: <20030701184356.D19824@k2.vol.cz> <3F02B73E.5080204@34SP.com> <20030702114944.GA55652@dorfl.internal.moreton.com.au> Message-ID: <20030711151717.E95523@k2.vol.cz> Hi RT_users Im must recompile FreeBSD kernel with this options: # TUNNING options MAXDSIZ=2147483648 options MAXSSIZ=2147483648 options DFLDSIZ=2147483648 Now i allow to proces 2Gb :-) # limits Resource limits (current): cputime infinity secs filesize infinity kb datasize 2097152 kb stacksize 2097152 kb coredumpsize infinity kb memoryuse infinity kb memorylocked infinity kb maxprocesses 3704 openfiles 7408 sbsize infinity bytes vmemoryuse infinity kb My big database (1.8Gb) migrate to dump files. # top PID USERNAME PRI NICE SIZE RES STATE TIME WCPU CPU COMMAND 287 root 37 0 1221M 505M RUN 910:13 76.45% 76.45% /usr/bin/perl -w ./rt-2.0-to-dumpfile vincent-dump # swapinfo Device 1K-blocks Used Avail Capacity Type /dev/ar0s1b 1048448 922268 126180 88% Interleaved Thank for all asistance. Processing info: Jul 10 19:17 tickets-0 ... ... Jul 11 15:22 tickets-81000 Exporting ticket 81723......... Exporting ticket 81724....... Exporting ticket 81725........ Exporting ticket 81726........... Exporting ticket 81727.. RUNNING RUNNING RUNNING RUNNING. mysql> select count(id) from Tickets; +-----------+ | count(id) | +-----------+ | 106276 | +-----------+ 1 row in set (0.00 sec) Thank malyl On Wed, 2 Jul 2003, Phil Homewood wrote: > Date: Wed, 2 Jul 2003 21:49:44 +1000 > From: Phil Homewood > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] rt2-to-rt3-v1.13 (.12?) Out of memory! > > Daniel Foster wrote: > > I'm currently working on a similar setup, and ended up giving it 5GB of > > swap space to play with. It doesn't fill it up and complains of lack of > > memory. > > Note, if you're using FreeBSD with a stock kernel, you won't be > able to use more than 512Mb in a single process. Setting the > kern.maxdsiz tunable in /boot/loader.conf (from memory) is > the easiest way around this. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From seph at directionless.org Fri Jul 11 10:18:29 2003 From: seph at directionless.org (seph) Date: Fri, 11 Jul 2003 10:18:29 -0400 Subject: [rt-users] Command line and Scrip tools In-Reply-To: <1057895106.26169.47.camel@doughnut> (Aaron Caskey's message of "11 Jul 2003 15:45:06 +1200") References: <1057895106.26169.47.camel@doughnut> Message-ID: This sort of thing has been covered many times on this mailing list. you should really do some searching, or even browsing the archives, before you ask your questions. > Is there a command line access to RT available and if so if there is > documentation for this available too? You didn't specify which version of rt. rt2 has a command line client, rt3 does not yet. > I was also wondering if there was documentation online (or hidden in the > distributed files) for the variables and methods that are accessible via > scrips. perldoc seph From seph at directionless.org Fri Jul 11 10:21:57 2003 From: seph at directionless.org (seph) Date: Fri, 11 Jul 2003 10:21:57 -0400 Subject: [rt-users] priority + rt-mailgate In-Reply-To: <3F0E0C14.3060602@al.com.au> (Dane Rapaport's message of "Fri, 11 Jul 2003 11:00:04 +1000") References: <3F0E0C14.3060602@al.com.au> Message-ID: > I was just wondering if the rt-mailgate had the inherent ability to > process priority. > rt2.0.15 this has been covered on this mailing list several times. "enhanced mailgate" seph From seph at directionless.org Fri Jul 11 10:24:53 2003 From: seph at directionless.org (seph) Date: Fri, 11 Jul 2003 10:24:53 -0400 Subject: [rt-users] hostname issue In-Reply-To: <20030710180825.M75696@enabled.com> ("admin"'s message of "Thu, 10 Jul 2003 10:11:12 -0800") References: <20030710180825.M75696@enabled.com> Message-ID: > I am sure i overlooked this somewhere in the docs. > right now all rt mail is originating as rt at blah.blah.com > but I want the originating outbound email to be rt at blah.com I don't know if it's in the docs, I assume so, but the global default is set in the config file, and the per-queue setting is an obvious configuration option in the web interface. seph From sbw at tapestry.tucson.az.us Fri Jul 11 10:27:18 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: Fri, 11 Jul 2003 07:27:18 -0700 Subject: [rt-users] Fixes for possible remote email problems... Message-ID: <20030711142718.GA8202@tapestry.home.net> I have RT3.0.3 running happily with RedHat 8.0 and PosgreSQL 7.2. However, it took a while - not because of RT3, but for other aspects of my setup. I thought I'd report the problems and the fixes I found just in case anyone else has a similar setup. Setup: One machine IP address 1.2.3.4 hosting multiple virtual domains. One of which: test.Y.Z, is reserved for RT use. RT3 is configured to use Geert van der Pleog's procmail setup so there is no need to add queue names to /etc/aliases (all email to to test.Y.Z gets processed by procmail and piped to rt-mailgate). Problem 1: Email to queues from outside machines was simply vanishing. Reason: The domain name test.Y.Z was define in DNS as a CNAME (DNS term) record pointing to Y.Z, so the *remote* MTA was converting queue at test.Y.Z to queue at Y.Z *before* sending the email. (This took a while to find because queue at Y.Z was a valid user, hence the vanishing instead of bouncing). Solution: Change the CNAME record to an A (DNS term again) record pointing directly to 1.2.3.4. The problem went away as soon as the DNS tables were propogated. Problem 2: Outgoing RT3 messages were having their Repy-To: addresses converted from 'queue at test.Y.Z' to 'queue at Y.Z' so replies to comments and responses also vanished. Reason: Sendmail was configured to masquerade outgoing email to Y.Z. Solution: Add MASQUERADE_EXCEPTION(`test.Y.Z')dnl to /etc/mail/sendmail.mc, remake sendmail.cf and restart sendmail. I hope someone finds this useful. Steve -- Steve Wampler {sbw at tapestry.tucson.az.us} The gods that smiled upon your birth are laughing now. -- fortune cookie From sean.perry at intransa.com Fri Jul 11 10:35:27 2003 From: sean.perry at intransa.com (Sean Perry) Date: Fri, 11 Jul 2003 07:35:27 -0700 Subject: [rt-users] Redhat RPMs? In-Reply-To: References: Message-ID: <3F0ECB2F.90206@intransa.com> > Funny you should ask. In the next week or two I'm going to build all the > necessary RPMs and instructions for RHL 8. The only real differences are > I'll be doing it on/in a vserver - but this shouldn't matter - and for > a PostgreSQL database located on another system - which probably will. > > > Rod I just finished a by hand install on RH8. The things that took me a while to get were: a) all of the perl depends. This was a complete mess. Took me the better part of a day to get everything installed an working. WWW::Mechanize in particular did not install gracefully and I had to hand install it (ignoring the failed make test). Several of the perl modules from CPAN refused to install and I had to fall back to the rpms from RH8. Getting real RPMS for all of the perl depends would go a LONG way to making rt easier to install, faster too. b) I needed Active Directory support and I wanted apache2 so I went with the absolute latest versions of apache and mod_perl. Everything seems kosher but it took some doing. From seph at directionless.org Fri Jul 11 12:27:36 2003 From: seph at directionless.org (seph) Date: Fri, 11 Jul 2003 12:27:36 -0400 Subject: [rt-users] hostname issue In-Reply-To: <20030711160029.M23853@enabled.com> ("admin"'s message of "Fri, 11 Jul 2003 08:01:24 -0800") References: <20030710180825.M75696@enabled.com> <20030711160029.M23853@enabled.com> Message-ID: Please keep all correspondence on the mailing list. (I've cc'ed rt-users) >> > I am sure i overlooked this somewhere in the docs. >> >> > right now all rt mail is originating as rt at blah.blah.com >> > but I want the originating outbound email to be rt at blah.com >> >> I don't know if it's in the docs, I assume so, but the global default >> is set in the config file, > > what is the variable that I need to set here in the configuration file. I > think sendmail is tacking this on regardless of what is set in the > configuration file. sendmail should never be tacking on a From header. if you suspect sendmail is taking on a Sender header, read (or search) rt/fm. (http://fsck.com/rtfm/) seph From ged at azulsystems.com Fri Jul 11 12:40:35 2003 From: ged at azulsystems.com (Gilles-Eric Descamps) Date: Fri, 11 Jul 2003 09:40:35 -0700 Subject: [rt-users] RT3: how to add an owner for just one ticket ? Message-ID: Hi, In RT2, I used to add somebody as AdminCc for one ticket so that he could be set to be the owner of that ticket (when a ticket needed some outside of staff help for resolution) I cannot manage to do the same with RT3: AdditionalUser is unprivileged. Queue group rights: Roles: AdminCc: CommentOnTicket, ModifyTicket, OwnTicket, ShowTicket, ShowTciketComments, StealTicket, TakeTicket, Watch, WatchAsAdminCc So the AdminCc of a Ticket has the right: OwnTicket I was expecting to see his login into the drop-down box for owner, but he is missing.... This was working in RT2. By the way, how mature is RT3 ? I'm encountering lots of things which worked in RT2 and do not work anymore in RT3 Thanks, -- Gilles-Eric DESCAMPS From raanders at acm.org Fri Jul 11 13:29:38 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Fri, 11 Jul 2003 10:29:38 -0700 (PDT) Subject: [rt-users] Redhat RPMs? In-Reply-To: <3F0ECB2F.90206@intransa.com> Message-ID: On Fri, 11 Jul 2003, Sean Perry wrote: I feel your pain. I did this once before (then lost the HD on that server) so did it again for RT2. We want to go to RT3 and be able to recover if the hardware should go south again. In fact we're going to have a standby waiting so there is _very_ minimal down time. > I just finished a by hand install on RH8. The things that took me a > while to get were: > > a) all of the perl depends. This was a complete mess. Took me the > better part of a day to get everything installed an working. > WWW::Mechanize in particular did not install gracefully and I had to > hand install it (ignoring the failed make test). I'll look at the fixdeps stuff and friends to determine what is needed and try using cpan2rpm to build the RPMs. > Several of the perl modules from CPAN refused to install and I had to > fall back to the rpms from RH8. Hum. I kind of noticed this but then found I was missing some local utilities and once they were in place things worked 'better'. We'll see if the gods smile brighter on me than you. :-) I did discover that I needed psql (PostgreSQL command interface) to build the remote database. I hope to overcome this issue if it hasn't already been done by using DBI for everything. Anyone in the know know if the mysql command tool is used to build its database? > Getting real RPMS for all of the perl depends would go a LONG way to > making rt easier to install, faster too. > > b) I needed Active Directory support and I wanted apache2 so I went with > the absolute latest versions of apache and mod_perl. Everything seems > kosher but it took some doing. Mod_perl2 is working? Jesse and Robert mentioned at OSCON that some people have had luck with Apache2 and mod_perl2 while others haven't. Rod -- "Open Source Software - Sometimes you get more than you paid for..." From admin2 at enabled.com Fri Jul 11 13:34:19 2003 From: admin2 at enabled.com (admin) Date: Fri, 11 Jul 2003 09:34:19 -0800 Subject: [rt-users] hostname issue In-Reply-To: References: <20030710180825.M75696@enabled.com> <20030711160029.M23853@enabled.com> Message-ID: <20030711173419.M71224@enabled.com> On Fri, 11 Jul 2003 12:27:36 -0400, seph wrote > Please keep all correspondence on the mailing list. (I've cc'ed > rt-users) > sure thing > >> > I am sure i overlooked this somewhere in the docs. > >> > >> > right now all rt mail is originating as rt at blah.blah.com > >> > but I want the originating outbound email to be rt at blah.com > >> > >> I don't know if it's in the docs, I assume so, but the global default > >> is set in the config file, > > > > what is the variable that I need to set here in the configuration file. I > > think sendmail is tacking this on regardless of what is set in the > > configuration file. what is the exact variable name? because I dont have any variable set to blah.blah.com . I only have hostnames like rt.blah.com and blah.com but no blah.blah.com - Noah > > sendmail should never be tacking on a From header. if you suspect > sendmail is taking on a Sender header, read (or search) rt/fm. > (http://fsck.com/rtfm/) > > seph From sean.perry at intransa.com Fri Jul 11 13:46:48 2003 From: sean.perry at intransa.com (Sean Perry) Date: Fri, 11 Jul 2003 10:46:48 -0700 Subject: [rt-users] Redhat RPMs? In-Reply-To: References: Message-ID: <3F0EF808.303@intransa.com> > I feel your pain. I did this once before (then lost the HD on that > server) so did it again for RT2. We want to go to RT3 and be able to > recover if the hardware should go south again. In fact we're going to > have a standby waiting so there is _very_ minimal down time. yeah, I have NO ability to recreate this server currently. That is my next priority once it is in full use. Since we have zero hardware I will have to experiment on a test machine and come up with a rapid deployment scheme. Your work would go a long way to helping me there. My cpan -> rpm experience is non-existant. >> >>b) I needed Active Directory support and I wanted apache2 so I went with >>the absolute latest versions of apache and mod_perl. Everything seems >>kosher but it took some doing. > > > Mod_perl2 is working? Jesse and Robert mentioned at OSCON that some > people have had luck with Apache2 and mod_perl2 while others haven't. > > I have a server up and running with apache 2.0.46 (.47 came out the day I got my setup working) and mod_perl2 0.99.09. Most of my problem was learning the compile process not actual apache/mod_perl issues. The one big snag was a change in globals handling, which was referenced here earlier this week. You need the following in webmux. require Apache::RequestUtil; no warnings 'redefine'; my $sub = *Apache::request{CODE}; *Apache::request = sub { my $r; eval { $r = $sub->('Apache'); }; # warn $@ if $@; return $r; }; right after the BEGIN {} block. I am sure this will go away with the next mod_perl release. Admittedly, users are not pounding me yet, so maybe there are stability problems I haven't run into. This is the first RT setup here so we are still testing things. Users authenticate off of our Active Directory system beautifully with the mod_ldap and mod_auth_ldap config. From seph at directionless.org Fri Jul 11 14:02:24 2003 From: seph at directionless.org (seph) Date: Fri, 11 Jul 2003 14:02:24 -0400 Subject: [rt-users] hostname issue In-Reply-To: <20030711173419.M71224@enabled.com> ("admin"'s message of "Fri, 11 Jul 2003 09:34:19 -0800") References: <20030710180825.M75696@enabled.com> <20030711160029.M23853@enabled.com> <20030711173419.M71224@enabled.com> Message-ID: >> >> > right now all rt mail is originating as rt at blah.blah.com >> >> > but I want the originating outbound email to be rt at blah.com > > what is the exact variable name? because I dont have any variable set to > blah.blah.com . I only have hostnames like rt.blah.com and blah.com but no > blah.blah.com read the configs, it had an obvious name. seph From freebsd at coal.sentex.ca Fri Jul 11 14:02:53 2003 From: freebsd at coal.sentex.ca (freebsd at coal.sentex.ca) Date: Fri, 11 Jul 2003 14:02:53 -0400 Subject: [rt-users] FreeBSD + MySQL tuning Message-ID: <20030711180253.GH7797@sentex.net> We're currently running 2.0.15 with PostgreSQL, and I've spent a fair bit of time tuning and optimizing this system. For various reasons, we're moving over to MySQL when we change to 3.0 (hopefully as of 3.0.4). However, I've been unable to find the wealth of documentation on tuning a MySQL server that I could find with PGSQL. Does anyone have any pointers to any performance tuning? I've read some minor docs which essentially suggest using linuxthreads, but other than that, I've yet to find anything worthwhile. TIA... From sbw at tapestry.tucson.az.us Fri Jul 11 14:44:47 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: Fri, 11 Jul 2003 11:44:47 -0700 Subject: [rt-users] hostname issue In-Reply-To: <20030711173419.M71224@enabled.com> References: <20030710180825.M75696@enabled.com> <20030711160029.M23853@enabled.com> <20030711173419.M71224@enabled.com> Message-ID: <20030711184447.GA10252@tapestry.home.net> On Fri, Jul 11, 2003 at 09:34:19AM -0800, admin wrote: > On Fri, 11 Jul 2003 12:27:36 -0400, seph wrote > > Please keep all correspondence on the mailing list. (I've cc'ed > > rt-users) > > > > sure thing > > > >> > I am sure i overlooked this somewhere in the docs. > > >> > > >> > right now all rt mail is originating as rt at blah.blah.com > > >> > but I want the originating outbound email to be rt at blah.com > > >> > > >> I don't know if it's in the docs, I assume so, but the global default > > >> is set in the config file, > > > > > > what is the variable that I need to set here in the configuration file. I > > > think sendmail is tacking this on regardless of what is set in the > > > configuration file. > > what is the exact variable name? because I dont have any variable set to > blah.blah.com . I only have hostnames like rt.blah.com and blah.com but no > blah.blah.com > > - Noah > > > > > sendmail should never be tacking on a From header. if you suspect > > sendmail is taking on a Sender header, read (or search) rt/fm. > > (http://fsck.com/rtfm/) Sendmail won't tack on a From header, but it can certainly mangle existing ones, as well as lots of other addresses in email headers. If the original poster is *absolutely* certain that the RT config file doesn't include 'blah.blah.com' and that's what's really appearing the From line (or the reply-to, or any any other mail header), then the sendmail configuration is certainly something to look at. That being said, it's rare to have sendmail configured to map 'blah.com' into 'blah.blah.com'. It's much more common to have it map 'blah.blah.com' into 'blah.com'... -Steve -- Steve Wampler {sbw at tapestry.tucson.az.us} The gods that smiled upon your birth are laughing now. -- fortune cookie From sean.perry at intransa.com Fri Jul 11 14:55:54 2003 From: sean.perry at intransa.com (Sean Perry) Date: Fri, 11 Jul 2003 11:55:54 -0700 Subject: [rt-users] comments on my active directory experience Message-ID: <3F0F083A.9070002@intransa.com> this is mostly for people crawling the archives like I was doing last week. What I did to get Active Directory / LDAP working. *) used latest apache, compiled with --with-ldap --enable-ldap --enable-auth-ldap *) have the following in my apache config: ServerName tracker.intransa.com DocumentRoot /usr/local/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl AuthType Basic AuthName "Request Tracker" # sAMAccountName is the first.last style user name AuthLDAPURL "ldap://my.ldap/dc=mydomain,dc=com?sAMAccountName" # need this account and setting because Active Directory # does not allow anonymous binding by default AuthLDAPBindDN "dummy.user at mydomain.com" AuthLDAPBindPassword "asdfg" AuthLDAPAuthoritative off require valid-user SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason # need this so the mail gateway still works Satisfy Any Allow from all *) I have tweaked var/mason_data/obj/standard/autohandler to add users whenever a new user is authenticated. This means the user logs into the web site once and then both mail and web access works. I added in some magic from Chris Gilmore and others so some Net::LDAP magic is called. This is because $realname has no value when using the apache ldap authentication, so we have to look it up. Once again, sAMAccountName is the key. sub LookupLdapUserInfo { use Net::LDAP; use Net::LDAP::Constant qw(LDAP_SUCCESS); use constant LDAP => q(my.ldap.server); use constant LDAP_PORT => q(389); use constant LDAP_BASE => q(dc=mydomain,dc=com); use constant LDAP_UID => q(sAMAccountName); use constant LDAP_CN => q(cn); my ($user) = @_; my $ldap = new Net::LDAP(LDAP, port => LDAP_PORT) or return undef; my $mesg = $ldap->bind('cn=Request Tracker,cn=Users,dc=mydomain,dc=com', password => 'asdfg'); return undef unless $mesg->code == LDAP_SUCCESS; my $filter = "@{[ LDAP_UID ]}=$user"; $mesg = $ldap->search(base => LDAP_BASE, filter => $filter, attrs => [ LDAP_CN ]); return undef unless ($mesg->code == LDAP_SUCCESS); if ($mesg->count != 1 || ($mesg->first_entry->get_value(LDAP_CN))[0] eq '') { return undef; } my $cn = $mesg->first_entry->get_value(LDAP_CN); $mesg = $ldap->unbind(); return $cn; } and later on .... if ($RT::WebExternalAuto and !$session{'CurrentUser'}->Id() ) { # Create users on-the-fly with default attributes my $UserObj = RT::User->new(RT::CurrentUser->new('root')); my ($val, $msg) = $UserObj->Create( %{ref($RT::AutoCreate) ? $RT::AutoCreate : {}}, Name => $user, Gecos => $user, ); if ($val) { $UserObj->SetPrivileged(0); my $realname = LookupLdapUserInfo($user); $UserObj->SetRealName($realname) if defined $realname; $UserObj->SetEmailAddress("$user\@" . $RT::Organization) if defined $user; $session{'CurrentUser'}->Load($user); } Hope this helps the next explorer. From mksmith at noanet.net Fri Jul 11 15:04:13 2003 From: mksmith at noanet.net (Michael K. Smith) Date: Fri, 11 Jul 2003 12:04:13 -0700 Subject: [rt-users] Import 2.0 to 3.0 Script Location Message-ID: Hello: First off, I apologize if this has been posted a thousand times. The dig feature on the website was unable to come up with messages pertaining to the above, and I can't find it in the 3.0 contrib directory. So, without further ado, can someone point me to the location of the Import script for going from 2.0 to 3.0? Thanks, Mike -- Michael K. Smith NoaNet 206.219.7116 (work) 206.579.8360 (cell) mksmith at noanet.net http://www.noanet.net From siaco at autograf.pl Fri Jul 11 15:37:49 2003 From: siaco at autograf.pl (siaco at autograf.pl) Date: Fri, 11 Jul 2003 21:37:49 +0200 Subject: [rt-users] No recipients found Message-ID: <20030711193749.GA22155@siaco.id.pl> Hi. RT 3.0.3, postgresql 7.3, perl 5.8 I have problems with generating copies of comments in several cases (e.g. while adding an e-mail to Cc field while generating comment from web interface). I guess the reason is in syslog: ########3 RT: DBD::Pg::st execute failed: ERROR: pg_atoi: zero-length string at /usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235 RT: RT::Handle=HASH(0x92a21fc) couldn't execute the query 'SELECT * FROM ScripConditions WHERE id = ?' at /usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/opt/rt3/lib/RT.pm:235) #564/2965 - Scrip 16 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:251) ########3 Does anybydy have an idea? Richard. From siaco at autograf.pl Fri Jul 11 15:49:50 2003 From: siaco at autograf.pl (Ryszard Lach) Date: Fri, 11 Jul 2003 21:49:50 +0200 Subject: [rt-users] No recipients found In-Reply-To: <20030711193749.GA22155@siaco.id.pl> References: <20030711193749.GA22155@siaco.id.pl> Message-ID: <20030711194950.GB22155@siaco.id.pl> On Fri, Jul 11, 2003 at 09:37:49PM +0200, siaco at autograf.pl wrote: > Hi. > > RT 3.0.3, postgresql 7.3, perl 5.8 > > I have problems with generating copies of comments in several cases > (e.g. while adding an e-mail to Cc field while generating comment from > web interface). I guess the reason is in syslog: Well, it seems the problem with atoi was in DBIx:Searchbuilder - upgrade to 0.88 did help. Now RT does send e-mail according to scripactions (e.g. after generating comment, if there is scrip for a queue to notify adminCC's), but it still doesn't send notifications, when I just add an e-mail to Cc field in comment generation screen. I suppose it has something to do with configuration. Am I right? Do I have to define a scripaction to send such a single notification? Richard. From amelton at gservices-us.com Fri Jul 11 16:00:07 2003 From: amelton at gservices-us.com (Andy Melton) Date: Fri, 11 Jul 2003 13:00:07 -0700 Subject: [rt-users] Change Starting Ticket Range Message-ID: <019201c347e7$0a2bb580$6500a8c0@amm8200> We are preparing to install RT on another server and I would like to resume ticket numbering where I left off on the original machine. Can I force RT to begin numbering tickets at a specific number as opposed to starting at 1? Thanks. From mrice at digitalmotorworks.com Fri Jul 11 16:45:16 2003 From: mrice at digitalmotorworks.com (Michael Rice) Date: 11 Jul 2003 15:45:16 -0500 Subject: [rt-users] RT3.0.3 Could not find or create that user Message-ID: <1057956316.29308.185.camel@disaster.dmotorworks.com> Phil Homewood wrote: > Michael Rice wrote: > > On review the Requestor email was 'dmotorworks.com'. The bit in the > > fied of the create ticket window was 'mrice at dmotorworks.com'. > > > > On review of the database I found that it had created a new user instead > > of using the user I was logged in as: > > Do you have CanonicalizeEmailAddressMatch and/or > CanonicalizeEmailAddressReplace defined in your config, or > have you overridden the IsRTAddress() sub at all? Phil, thanks for your reply. Sorry I didn't reply sooner, I didn't see your replies in my mail, I was just browsing the archives and found them. To answer your questions, I have not overridden CanonicalizeEmailAddress() nor IsRTAddress(). I DO use $CanonicalizeEmailAddress* like this: Set($CanonicalizeEmailAddressMatch , '\w+.dmotorworks.com$'); Set($CanonicalizeEmailAddressReplace , 'dmotorworks.com'); From rohan at rohanamin.com Fri Jul 11 16:52:30 2003 From: rohan at rohanamin.com (Rohan Amin) Date: Fri, 11 Jul 2003 13:52:30 -0700 Subject: [rt-users] Change Starting Ticket Range In-Reply-To: <019201c347e7$0a2bb580$6500a8c0@amm8200> References: <019201c347e7$0a2bb580$6500a8c0@amm8200> Message-ID: <20030711205230.GA24286@rohanamin.com> Hi Andy, Try the following SQL statement: ALTER TABLE Tickets AUTO_INCREMENT = xxx Where xxx = the starting number you want. I think that should work. Regards, Rohan On Fri, Jul 11, 2003 at 01:00:07PM -0700, Andy Melton wrote: > We are preparing to install RT on another server and I would like to > resume ticket numbering where I left off on the original machine. Can I > force RT to begin numbering tickets at a specific number as opposed to > starting at 1? > > Thanks. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From admin2 at enabled.com Fri Jul 11 17:05:44 2003 From: admin2 at enabled.com (admin) Date: Fri, 11 Jul 2003 13:05:44 -0800 Subject: [rt-users] hostname issue In-Reply-To: <20030711184447.GA10252@tapestry.home.net> References: <20030710180825.M75696@enabled.com> <20030711160029.M23853@enabled.com> <20030711173419.M71224@enabled.com> <20030711184447.GA10252@tapestry.home.net> Message-ID: <20030711210116.M20722@enabled.com> > > > > what is the exact variable name? because I dont have any variable set to > > blah.blah.com . I only have hostnames like rt.blah.com and blah.com but no > > blah.blah.com > > > > - Noah > > > > > > > > sendmail should never be tacking on a From header. if you suspect > > > sendmail is taking on a Sender header, read (or search) rt/fm. > > > (http://fsck.com/rtfm/) > > Sendmail won't tack on a From header, but it can certainly mangle > existing ones, as well as lots of other addresses in email > headers. If the original poster is *absolutely* certain > that the RT config file doesn't include 'blah.blah.com' and > that's what's really appearing the From line (or the reply-to, > or any any other mail header), then the sendmail configuration > is certainly something to look at. > > That being said, it's rare to have sendmail configured to > map 'blah.com' into 'blah.blah.com'. It's much more common > to have it map 'blah.blah.com' into 'blah.com'... cool - thanks steve - I think we are getting close on this response. when I explicitly define the correspondence address to cst at blah.com so that works but when I place just cst in the correspondence address it sends this mail out as cst at blah.blah.com what are the different possibilities that I can place in the sendmail configuration. I guess there can be a global entry in the blah.blah.com.mc file, yes. if so what would it be? also I guess I could place an entry in the genericstable, eh? - Noah > > -Steve > -- > Steve Wampler {sbw at tapestry.tucson.az.us} > The gods that smiled upon your birth are laughing now. -- fortune cookie From sbw at tapestry.tucson.az.us Fri Jul 11 18:52:42 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: Fri, 11 Jul 2003 15:52:42 -0700 Subject: [rt-users] hostname issue In-Reply-To: <20030711210116.M20722@enabled.com> References: <20030710180825.M75696@enabled.com> <20030711160029.M23853@enabled.com> <20030711173419.M71224@enabled.com> <20030711184447.GA10252@tapestry.home.net> <20030711210116.M20722@enabled.com> Message-ID: <20030711225242.GA12297@tapestry.home.net> On Fri, Jul 11, 2003 at 01:05:44PM -0800, admin wrote: > > > > Sendmail won't tack on a From header, but it can certainly mangle > > existing ones, as well as lots of other addresses in email > > headers. If the original poster is *absolutely* certain > > that the RT config file doesn't include 'blah.blah.com' and > > that's what's really appearing the From line (or the reply-to, > > or any any other mail header), then the sendmail configuration > > is certainly something to look at. > > > > That being said, it's rare to have sendmail configured to > > map 'blah.com' into 'blah.blah.com'. It's much more common > > to have it map 'blah.blah.com' into 'blah.com'... > > > cool - thanks steve - I think we are getting close on this response. > > when I explicitly define the correspondence address to cst at blah.com > so that works > > but when I place just cst in the correspondence address it sends this mail out > as cst at blah.blah.com > > what are the different possibilities that I can place in the sendmail > configuration. I guess there can be a global entry in the blah.blah.com.mc > file, yes. if so what would it be? also I guess I could place an entry in > the genericstable, eh? Hi Noah, I'm going to blindly assume that you're using RedHat, or at least that your sendmail setup is the same as on RedHat (otherwise, you're on your own!) Let's start simple - genericstable is really more useful if you've managing email for multiple hosts. Move to /etc/mail Edit sendmail.mc and add (not the odd quotes!!!!): MASQUERADE_AS(`blah.com')dnl FEATURE(`masquerade_envelope')dnl Then, rebuild sendmail.cf: make Here, you may need to copy this new sendmail.cf over the old one if the 'real' one isn't kept in /etc/mail. Look to see if you have the file /etc/sendmail.cf. If so, then: cp sendmail.cf /etc Restart the sendmail deamon: service sendmail restart Test it! Good luck, Steve -- Steve Wampler {sbw at tapestry.tucson.az.us} The gods that smiled upon your birth are laughing now. -- fortune cookie From jesse at bestpractical.com Fri Jul 11 21:17:13 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 11 Jul 2003 21:17:13 -0400 Subject: [rt-users] another int. character bug (3.0.4pre1) in Ticket/Update.html In-Reply-To: <5BA34116C6BBA14F9B18EAA1A0DE47EA0157B0@33par-exchange.dauphin_fr.clearchannel.fr> References: <5BA34116C6BBA14F9B18EAA1A0DE47EA0157B0@33par-exchange.dauphin_fr.clearchannel.fr> Message-ID: <20030712011713.GB13868@fsck.com> On Sun, Jul 06, 2003 at 11:21:18AM +0200, THAUVIN Blaise (Dir. Informatique) wrote: > The problem appears only if the initial subject is not accented, and thus probably flagged as "ISO" somewhere. Adding accents later on can only be done by modifying the ticket subject, but can not be not in each answer individually. > > Another problem appeared : When creating the ticket, the subject in the first transaction is displayed incorrectly if it contains accented caracters. > I can only replicate this issue with 5.6.1. I'm going to release 3.0.4 this weekend, without a fix for this issue (though it will be noted in the release notes). We'll keep hunting it, but have had no luck as yet. 3.0.4 contains so many other improvements across the board that I can't justify holding back the release for an issue that only a few users are seeing that we can't replicate. Jesse > Hope this helps. > > > Blaise > > -----Message d'origine----- > De : Jesse Vincent [mailto:jesse at bestpractical.com] > Envoy? : samedi 5 juillet 2003 23:07 > ? : Dirk Pape > Cc : rt-users at lists.fsck.com > Objet : Re: [rt-users] another int. character bug (3.0.4pre1) in > Ticket/Update.html > > > > > > On Sat, Jul 05, 2003 at 10:48:39PM +0200, Dirk Pape wrote: > > if using Ticket/Update.html to change the subject of a message send to > > customer, the subject is not converted correctly. Umlauts in the subject > > are garbled in the mail and in the ticket transactions display. > > I'm using 3.0.4RC1, with mod_perl1, mysql 4.0.13 and perl 5.8.0 and > can't replicate this. Anyone else? > > > > > Dirk. > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Fri Jul 11 21:37:09 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 11 Jul 2003 21:37:09 -0400 Subject: [rt-users] FreeBSD + MySQL tuning In-Reply-To: <20030711180253.GH7797@sentex.net> References: <20030711180253.GH7797@sentex.net> Message-ID: <20030712013709.GC13868@fsck.com> On Fri, Jul 11, 2003 at 02:02:53PM -0400, freebsd at coal.sentex.ca wrote: > We're currently running 2.0.15 with PostgreSQL, and I've spent a fair bit of > time tuning and optimizing this system. > > For various reasons, we're moving over to MySQL when we change to 3.0 > (hopefully as of 3.0.4). However, I've been unable to find the wealth of > documentation on tuning a MySQL server that I could find with PGSQL. > > Does anyone have any pointers to any performance tuning? I've read some > minor docs which essentially suggest using linuxthreads, but other than > that, I've yet to find anything worthwhile. 1. There are issues with threads and freebsd 2. Jeremy Zawodny has a bunch of good material on the web. Google should help. > > TIA... > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jaq at spacepants.org Fri Jul 11 22:17:39 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Sat, 12 Jul 2003 12:17:39 +1000 Subject: [rt-users] Redhat RPMs? In-Reply-To: <3F0ECB2F.90206@intransa.com> References: <3F0ECB2F.90206@intransa.com> Message-ID: <20030712021739.GE1160@spacepants.org> This one time, at band camp, Sean Perry wrote: >a) all of the perl depends. This was a complete mess. Took me the >better part of a day to get everything installed an working. >WWW::Mechanize in particular did not install gracefully and I had to >hand install it (ignoring the failed make test). > >Several of the perl modules from CPAN refused to install and I had to >fall back to the rpms from RH8. > >Getting real RPMS for all of the perl depends would go a LONG way to >making rt easier to install, faster too. > >b) I needed Active Directory support and I wanted apache2 so I went with >the absolute latest versions of apache and mod_perl. Everything seems >kosher but it took some doing. I've been posting to -users over the last 3 months or so regarding installing RT3 on RH8, there's my apache configuration for apache2 and modperl, and an apache configuration for apache2+mod_fastcgi in the archives. cpan2rpm (first hit on google) is a fantastic tool for using CPAN modules on rpm based systems; the caveat with Red Hat 8 and CPAN is that, as you've discovered, not everything will install without a 'force', there happen to be some cyclic dependencies in some CPAN modules, and there are even cases where the CPAN modules that come as part of the perl base RPM are broken or out of date for RT3. I chose the cpan2rpm path for my installation because I wanted to be able to manage upgrades to the modules in the Red Hat way, keeping track of CPAN and RPMs separately is too hard. I also need to be able to reproduce a machine's installation and installing pe-built packages is much faster than building a module with each machine build. There are no special instructions needed for installing RT on Red Hat though, I've followed the install instructions for every install I've done. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From ben at oculan.com Fri Jul 11 22:47:59 2003 From: ben at oculan.com (Benjamin Reed) Date: Fri, 11 Jul 2003 22:47:59 -0400 Subject: [rt-users] Redhat RPMs? In-Reply-To: <20030712021739.GE1160@spacepants.org> References: <3F0ECB2F.90206@intransa.com> <20030712021739.GE1160@spacepants.org> Message-ID: <3F0F76DF.5000006@oculan.com> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jamie Wilkinson wrote: > cpan2rpm (first hit on google) is a fantastic tool for using CPAN modules on > rpm based systems; the caveat with Red Hat 8 and CPAN is that, as you've > discovered, not everything will install without a 'force', there happen to > be some cyclic dependencies in some CPAN modules, and there are even cases > where the CPAN modules that come as part of the perl base RPM are broken or > out of date for RT3. > > I chose the cpan2rpm path for my installation because I wanted to be able to > manage upgrades to the modules in the Red Hat way, keeping track of CPAN and > RPMs separately is too hard. I also need to be able to reproduce a > machine's installation and installing pe-built packages is much faster than > building a module with each machine build. Just an FYI, most of the ones that you need to "replace" (that also come with perl on redhat) you can usually take care of with cpan2rpm by doing: cpan2rpm --shadow-pure That will make it not try to replace the existing version, it will just override it. Then you don't have to install with --force. Between - --shadow-pure and --make-no-test, you should be able to install all of RT's dependencies without forcing things on the RPM database, I believe. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQE/D3bfUu+jZtP2Zf4RAkD9AJ93kXXR3yVNLM4RBP5CVg76ZZ3jggCeJizr lcd2w0Y+zC7dvXYdfVgYIJk= =EehM -----END PGP SIGNATURE----- From seph at directionless.org Sat Jul 12 08:16:47 2003 From: seph at directionless.org (seph) Date: Sat, 12 Jul 2003 08:16:47 -0400 Subject: [rt-users] Import 2.0 to 3.0 Script Location In-Reply-To: ("Michael K. Smith"'s message of "Fri, 11 Jul 2003 12:04:13 -0700") References: Message-ID: > First off, I apologize if this has been posted a thousand times. It has. search or browse the mailing lists next time. > So, without further ado, can someone point me to the location of the Import > script for going from 2.0 to 3.0? It's in the devel directory. http://www.fsck.com/pub/rt/devel/ seph From DSuzuki at ZipRealty.com Sat Jul 12 11:13:43 2003 From: DSuzuki at ZipRealty.com (Derek Suzuki) Date: Sat, 12 Jul 2003 08:13:43 -0700 Subject: [rt-users] Problems with RT3 losing MySQL connection Message-ID: <4EDB653D80A0234CAE572A89316BDDFF02DE2FDB@elvis.ziprealty.com> I am running RT 3.0.3 under FastCGI with Apache 1.3.27 and MySQL 4.0.13 on Red Hat 7.3. I basically have everything working okay, but if I leave the system alone overnight and try to access it again in the morning, I get the following error: RT Couldn't write to session directory '/usr/local/rt/var/session_data': DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm line 54. Stack: [/usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm:54] [/usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm:60] [/usr/lib/perl5/site_perl/5.6.1/Apache/Session.pm:569] [/usr/lib/perl5/site_perl/5.6.1/Apache/Session.pm:497] [/usr/lib/perl5/site_perl/5.6.1/Apache/Session.pm:462] [/usr/local/rt/share/html/Elements/SetupSessionCookie:45] [/usr/local/rt/share/html/autohandler:51] . Check that this dir ectory's permissions are correct. at /usr/local/rt/share/html/Elements/SetupSessionCookie line 60. Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('RT Couldn\'t write to session directory \'/usr/local/rt/var/session_data\': DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm line 54.^J^JStack:^J [/usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm:54]^J [/usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm:60]^J [/usr/lib/perl5/site_perl/5.6.1/Apache/Session.pm:569]^J [/usr/lib/perl5/site_perl/5.6.1/Apache/Session.pm:497]^J [/usr/lib/perl5/site_perl/5.6.1/Apache/Session.pm:462]^J [/usr/local/rt/share/html/Elements/SetupSessionCookie:45]^J [/usr/local/rt/share/html/autohandler:51]^J. Check that this dir ectory\'s permissions are correct. at /usr/local/rt/share/html/Elements/SetupSessionCookie line 60.^J') called at /usr/local/rt/share/html/Elements/SetupSessionCookie line 60 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x900848 0)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1056 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9008480)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef) called at /usr/local/rt/share/html/autohandler line 51 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8fe125 c)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1056 eval {...}('HTML::Mason::Component::FileBased=HASH(0x8fe125c)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 333 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 333 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xa403b00)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 225 HTML::Mason::Interp::exec(undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/CGIHandler.pm line 87 HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e9e494)', 'HASH(0xa3df214)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/CGIHandler.pm line 70 HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8 e9e494)', 'CGI::Fast=HASH(0xa18b0a4)') called at /usr/local/rt/bin/mason_handler.fcgi line 50 Now, my understanding is that the "MySQL server has gone away" error is caused by the database connection timing out after eight hours of inactivity. It looks like SetupSessionCookie has no understanding of this particular error condition, and is misreporting the result as a failure to write the unused session directory. I can cause this error to occur immediately if I restart MySQL without restarting Apache. As a workaround, I tried Set($WebSessionClass , 'Apache::Session::File') in order to keep session data in the filesystem instead of the database. This got the sessions working again, but if the database connection was lost I ended up with most of the content missing from the RT web display. Is there a robust workaround for this problem? Either a keepalive, or (preferably) a reliable way to re-establish a dropped connection on the fly? Thanks, Derek From freebsd at coal.sentex.ca Sat Jul 12 14:00:08 2003 From: freebsd at coal.sentex.ca (freebsd at coal.sentex.ca) Date: Sat, 12 Jul 2003 14:00:08 -0400 Subject: [rt-users] FreeBSD + MySQL tuning In-Reply-To: <5GpimD.A.1QW.GZ2D_@coal.sentex.ca> References: <20030711180253.GH7797@sentex.net> <5GpimD.A.1QW.GZ2D_@coal.sentex.ca> Message-ID: <20030712180008.GA16224@sentex.net> Thus spake Jesse Vincent (jesse at bestpractical.com) [11/07/03 21:37]: > 1. There are issues with threads and freebsd Everything that I've read has said that FreeBSD works fine using linuxthreads. Just make sure that you use linuxthreads, and versions of MySQL in the 4.x range, and you should be okay. I haven't tested this yet, I've just read it. > 2. Jeremy Zawodny has a bunch of good material on the web. Google should > help. Excellent, thanks. I'll start googling. From jesse at bestpractical.com Sat Jul 12 20:29:01 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sat, 12 Jul 2003 20:29:01 -0400 Subject: [rt-users] Problems with RT3 losing MySQL connection In-Reply-To: <4EDB653D80A0234CAE572A89316BDDFF02DE2FDB@elvis.ziprealty.com> References: <4EDB653D80A0234CAE572A89316BDDFF02DE2FDB@elvis.ziprealty.com> Message-ID: <20030713002901.GE13868@fsck.com> On Sat, Jul 12, 2003 at 08:13:43AM -0700, Derek Suzuki wrote: > I am running RT 3.0.3 under FastCGI with Apache 1.3.27 and MySQL 4.0.13 on > Red Hat 7.3. I basically have everything working okay, but if I leave the > system alone overnight and try to access it again in the morning, I get the > following error: > > RT Couldn't write to session directory '/usr/local/rt/var/session_data': > DBD::mysql::st execute failed: MySQL server has gone away at > /usr/lib/perl5/site_perl/5.6.1/Apache/Session/Lock/MySQL.pm line 54. What version of DBIx::SearchBuilder are you running? > Is there a robust workaround for this problem? Either a keepalive, or > (preferably) a reliable way to re-establish a dropped connection on the fly? I seem to recall dealing with this in the RT 3.0.3 / searchbuilder 0.88 timeframe. if that's not the case, I'd like to know. -j > Thanks, > Derek > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From david at anet.com Sun Jul 13 15:13:33 2003 From: david at anet.com (David Bauman) Date: Sun, 13 Jul 2003 14:13:33 -0500 Subject: [rt-users] ticket # configurations Message-ID: Greetings, I am pretty new to RT. It seems like a great program. I have skimmed through the archives but was unable to find much information about customizing the Ticket number to be specific to each queue. For example: Queue 1: Tickets would start with an "A" Queue 2: Tickets would start with a "B" Thanks, David Bauman ANET Internet Solutions From pdh at snapgear.com Sun Jul 13 17:37:50 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 14 Jul 2003 07:37:50 +1000 Subject: [rt-users] RT3.0.3 Could not find or create that user In-Reply-To: <1057956316.29308.185.camel@disaster.dmotorworks.com> References: <1057956316.29308.185.camel@disaster.dmotorworks.com> Message-ID: <20030713213750.GB517@luggage> Michael Rice wrote: > Set($CanonicalizeEmailAddressMatch , '\w+.dmotorworks.com$'); > Set($CanonicalizeEmailAddressReplace , 'dmotorworks.com'); So, you're replacing any occurrences of "word" characters, followed by any character, followed by "dmotorworks", any char, and "com" at the end, with "dmotorworks.com". "mrice at dmotorworks.com" matches that just nicely... -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Sun Jul 13 17:40:27 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 14 Jul 2003 07:40:27 +1000 Subject: [rt-users] RT3: how to add an owner for just one ticket ? In-Reply-To: References: Message-ID: <20030713214026.GC517@luggage> Gilles-Eric Descamps wrote: > So the AdminCc of a Ticket has the right: OwnTicket > I was expecting to see his login into the drop-down box for owner, > but he is missing.... What version of RT3? Role-based ACLs did have some problems around 3.0.2/3.0.3 (I can't remember exactly where), but these should be resolved in 3.0.4. > I'm encountering lots of things which worked in RT2 > and do not work anymore in RT3 Have you submitted them to rt-3.0-bugs at fsck.com ? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Sun Jul 13 19:09:08 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 14 Jul 2003 09:09:08 +1000 Subject: [rt-users] Import 2.0 to 3.0 Script Location In-Reply-To: References: Message-ID: <20030713230908.GF517@luggage> Michael K. Smith wrote: > First off, I apologize if this has been posted a thousand times. The dig > feature on the website was unable to come up with messages pertaining to the > above, and I can't find it in the 3.0 contrib directory. http://fsck.com/pub/rt/devel/ -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Sun Jul 13 19:13:34 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 14 Jul 2003 09:13:34 +1000 Subject: [rt-users] ticket # configurations In-Reply-To: References: Message-ID: <20030713231334.GG517@luggage> David Bauman wrote: > Queue 1: Tickets would start with an "A" > Queue 2: Tickets would start with a "B" What would happen if a ticket was moved from queue 1 to queue 2? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From DSuzuki at ZipRealty.com Sun Jul 13 19:21:35 2003 From: DSuzuki at ZipRealty.com (Derek Suzuki) Date: Sun, 13 Jul 2003 16:21:35 -0700 Subject: [rt-users] Problems with RT3 losing MySQL connection Message-ID: <4EDB653D80A0234CAE572A89316BDDFF02DE2FDD@elvis.ziprealty.com> Indeed, I have RT 3.0.3 and SearchBuilder 0.88. I downloaded the latest RT release as of Thursday, and let it fetch the Perl dependencies from CPAN. Should I try to downgrade some components? -----Original Message----- From: Jesse Vincent To: Derek Suzuki Cc: 'rt-users at lists.fsck.com' Sent: 7/12/2003 5:29 PM Subject: Re: [rt-users] Problems with RT3 losing MySQL connection What version of DBIx::SearchBuilder are you running? I seem to recall dealing with this in the RT 3.0.3 / searchbuilder 0.88 timeframe. if that's not the case, I'd like to know. -j From pdh at snapgear.com Sun Jul 13 19:29:21 2003 From: pdh at snapgear.com (Phil Homewood) Date: Mon, 14 Jul 2003 09:29:21 +1000 Subject: [rt-users] New users on RT 3-0-3 In-Reply-To: <20030711111354.32066.qmail@ispower.org> References: <20030711111354.32066.qmail@ispower.org> Message-ID: <20030713232921.GI517@luggage> Joao Rechena wrote: > Hi, I've just instaled the rt 3-0-3, after some headakes I've managed to > login with root and the paths are all correct, the problem now is login > with new users it keeps telling me "Your username or password is > incorrect", I have the user enabled and also the option grant this user > rights... http://lists.fsck.com/pipermail/rt-users/2003-May/014296.html perhaps? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From david at anet.com Sun Jul 13 20:13:23 2003 From: david at anet.com (David Bauman) Date: Sun, 13 Jul 2003 19:13:23 -0500 Subject: [rt-users] ticket # configurations Message-ID: Good question. I would want it to rename/renumber the ticket and notify with the ticket move. For the purpose I am looking for though, it would not be necessary to move a ticket between queues. ----- Original Message ----- From: Phil Homewood Sent: 7/13/2003 6:13:34 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] ticket # configurations > David Bauman wrote: > > Queue 1: Tickets would start with an "A" > > Queue 2: Tickets would start with a "B" > > What would happen if a ticket was moved from queue 1 to queue 2? > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From support at cyberpro.com.au Sun Jul 13 20:57:30 2003 From: support at cyberpro.com.au (CyberPro Support) Date: Mon, 14 Jul 2003 10:57:30 +1000 Subject: [rt-users] Mysql vs Postgres Message-ID: <003a01c349a2$e764d320$fc24fea9@hellcat> Sorry for this post, but, I'm upgrading our systems and I want to get it right. Jamie has provided a set of rpms to get RT3 on RedHat 8 A HUGE thankyou for sharing your work. We have had RT 2.0.X running for eons on Mysql & RH 7.1 I see Jamie's preference is postgres. I've seen some posts regarding problems with mysql of late. I understand the merits of both databases generally, but specifically with RT in mind..... Can it be said the preference for RT is still mysql? I want to start extracting information out of RT using other tools (most probably with MS ODBC because I can't hack) Could access for third party apps be the reason some people prefer one or the other? We won't be using the chosen database for any other applications. tia Ian Ward -------------- next part -------------- An HTML attachment was scrubbed... URL: From cdevers at pobox.com Sun Jul 13 21:25:59 2003 From: cdevers at pobox.com (Chris Devers) Date: Sun, 13 Jul 2003 21:25:59 -0400 (EDT) Subject: [rt-users] ticket # configurations Message-ID: On Sun, 13 Jul 2003, David Bauman wrote: > Good question. I would want it to rename/renumber the ticket and notify > with the ticket move. For the purpose I am looking for though, it would > not be necessary to move a ticket between queues. if I remember correctly, good database design recommends that table keys should be as devoid of external meaning as possible -- it should be an identifier for a row in the table, and nothing more. Having RT ticket id's be nothing more or less than a unique identifier for a given ticket is very much in keeping with this line of thought. It shouldn't be taken as dogma -- there can be good arguments to make an id be something meaningful (keying a website's user id off her email address, for example), but good arguments against it as well (that user changes her address, or as in this case, a ticket gets re-queued). If you really want to implement this, it may prove necessary to come up with a second ID field so that queue A ticket A1234 is the same matter that was previously referred to as B5678 under queue B. And at that point, you may as well go back to just leaving the ID alone. Rather than tinkering with the raw ticket id, maybe what you want to do could best be implemented as one of RT3's custom fields? -- Chris Devers cdevers at pobox.com -ready suffix 1 Available now at extra cost, as in "monitor-ready," "RAM-ready." 2 Available at some future date for an unspecified cost, as in "AI- ready." Compare -AWARE. -- from _The Computer Contradictionary_, Stan Kelly-Bootle, 1995 From jesse at bestpractical.com Sun Jul 13 22:50:42 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sun, 13 Jul 2003 22:50:42 -0400 Subject: [rt-users] [rt-announce] RT 3.0.4 is available for download Message-ID: <20030714025042.GQ13868@fsck.com> I'm pleased to announce the immediate availability of RT 3.0.4. This release includes significant performance improvements for both MySQL and PostgreSQL. Additionally it includes new support for packages which extend RT. The upcoming release of RTFM 2.0 requires this new support. Display of relationships between tickets and transactions which alter them has been overhauled to be simpler and clearer. We've included a number of UTF-8 fixes which improve the mail gateway's support for nested MIME email messages. There has been a report that this fix can scramble UTF-8 characters in the subjects of comments and replies to certain tickets. With this release, we're officially deprecating perl 5.6.1 and Mysql 3.23.x. Both have proven themselves to be unsuitable as infrastructure for a stable RT 3.0 installation. Within the next 3 months, we'll officially drop support for them. And of course, there's the usual set of minor cleanups and improvements. A full changelog follows. Best, Jesse Vincent Change Log Sat Jul 12 04:24:41 2003 rt.3.D000, C0, jesse, Thu Mar 13 20:43:23 2003, RT: Request Tracker, branch 3.0. RT: Request Tracker, branch 3.0. Delta Change 169 125 CustomField rights checking was overly restrictive for users without queue-specific rights 170 126 I18N mail testing was was being cavalier with the state of acls after its testing. (clone of 3.0.C167) 171 127 Ticket Update.html fix to not doubly load content 172 128 Fixing postgres sortorder bug unmased by searchbuilder fix 176 129 Applying POD patches from ourinternet (clone of 3.0.C173) 177 130 UTF8, Custom Field and text message rendering fixes from ourinternet 178 131 #2843 Date relations were too strict in RT::Tickets searches 179 132 #2847: allow URI Resolver to render itself 173 133 ShowMessageHeaders; make headers clicky 180 134 use RTIR callbacks 175 135 Updating rt-setup-database to take acl and schema file names on the commandline 181 136 Refactored Users::WhoHaveRight from Chris Audley at Blackrock 182 137 Download link in ShowTransaction 185 138 Fix for speedycgi disappearing database connections 183 139 #2873: Fix for insufficently agressive loop culling 186 140 Fix for nested email message parsing 187 141 Split the HasRight ACL query into two parts. It's now two small and light SQL queries, instead of one big one that overwhelmed databases 188 142 Stylistic cleanups for HasRight optimizations 189 143 Relationship transactions are recorded and displayed more robustly 190 144 Bumping the version to 3.0.4pre1 191 145 Updated french translation from Blaise Thauvin 13 146 Bumping to 3.0.4RC1 192 147 Attachment display bug fix from autrijus tang 193 148 Bumping the version to 3.0.4RC2 198 149 ShowAttachments had a relative path which hurt extensions 199 150 README updates to indicate deprecated dependencies 200 151 Debugging framework cleanup 201 152 Bumping version to 3.0.4 -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-announce mailing list rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From rt at etilizepak.com Mon Jul 14 00:22:12 2003 From: rt at etilizepak.com (Sohail Hasan) Date: Mon, 14 Jul 2003 09:22:12 +0500 Subject: [rt-users] mysql database gone Message-ID: <3F122FF4.3080508@etilizepak.com> Hi All, I have installed RT for the first time. After running the make initializedb I am not able to see my mysql databases other than rt by login on from root, I think there is something happened with the mysql GRANTS and PRIVILEGES for the root as I can only see my RT3 and test database by login to root. How can I bring back my mysql database or the root GRANTS and PRIVILEGES as they were before installing RT. Sincerely, Sohail From jaq at spacepants.org Mon Jul 14 00:41:39 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Mon, 14 Jul 2003 14:41:39 +1000 Subject: [rt-users] Mysql vs Postgres In-Reply-To: <003a01c349a2$e764d320$fc24fea9@hellcat> References: <003a01c349a2$e764d320$fc24fea9@hellcat> Message-ID: <20030714044139.GL1160@spacepants.org> This one time, at band camp, CyberPro Support wrote: >I see Jamie's preference is postgres. >I've seen some posts regarding problems with mysql of late. > >I understand the merits of both databases generally, but specifically with RT in mind..... > >Can it be said the preference for RT is still mysql? We run entirely on PostgreSQL for our core business, and as of 3.0.4RC2 RT is just peachy with that. I don't think that there are any performance issues left that would cause one to choose a particular database; I say go with what you know. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From iqbala at qwestip.net Mon Jul 14 01:30:25 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Mon, 14 Jul 2003 01:30:25 -0400 (EDT) Subject: [rt-users] migration error during dumpfile-to-rt-3.0 Message-ID: Hi All Has anyone seen message similar to this ? Couldn't create link from fsck.com-rt:/ticket/48727 to fsck.com-rt:/ticket/48722 I am getting a lot those right now. I have been running dumpfile-to-rt3 on my newly install rt-3-0-3. Its migrating from rt-2-0-15. It had been running for last couple days. Its almost at the end of compeletion and now I am getting the errors Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From gamboa at infophil.com Mon Jul 14 02:21:22 2003 From: gamboa at infophil.com (alvn) Date: Mon, 14 Jul 2003 14:21:22 +0800 Subject: [rt-users] Error in Storable.xs Message-ID: <3F124BE2.8030502@infophil.com> Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282. Stack: [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282] [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 this appears at the bottom of the search results. pls help. thanks in advance. alvn From rechena at ispower.org Mon Jul 14 04:39:20 2003 From: rechena at ispower.org (Joao Rechena) Date: Mon, 14 Jul 2003 09:39:20 +0100 Subject: [rt-users] Re: New users on RT 3-0-3 In-Reply-To: <20030713232921.GI517@luggage> References: <20030711111354.32066.qmail@ispower.org> <20030713232921.GI517@luggage> Message-ID: <20030714083920.32310.qmail@ispower.org> Thanks Phil I will try it. Best Regards rech Phil Homewood writes: > Joao Rechena wrote: >> Hi, I've just instaled the rt 3-0-3, after some headakes I've managed to >> login with root and the paths are all correct, the problem now is login >> with new users it keeps telling me "Your username or password is >> incorrect", I have the user enabled and also the option grant this user >> rights... > > http://lists.fsck.com/pipermail/rt-users/2003-May/014296.html > > perhaps? > -- > Phil Homewood, Systems Janitor, http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 > SnapGear - Custom Embedded Solutions and Security Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Joao Rechena mailto:rechena at ispower.org http://ispower.org ============================= "Have no phear I is here" From przemek at cert.pl Mon Jul 14 08:24:04 2003 From: przemek at cert.pl (Przemyslaw Jaroszewski) Date: Mon, 14 Jul 2003 14:24:04 +0200 Subject: [rt-users] Custom scrips in RT3 Message-ID: Hi, I browsed through the archives several times and I found similar question popping up every now and then. Sadly, I was unable to find a good answer. Is there any howto on creating custom scrips in RT3? I get the idea as it is pretty straightforward, but my concern is how to access different native RT variables, such as "$self->TransactionObj->Type" - I would appreciate having a list of them as well as of possible values they may have (or how to deduce them?). Regards, Przemek Jaroszewski From gamboa at infophil.com Mon Jul 14 08:25:12 2003 From: gamboa at infophil.com (alvn) Date: Mon, 14 Jul 2003 20:25:12 +0800 Subject: [rt-users] Error in Storable.xs In-Reply-To: <1058183589.10452.140.camel@hal9000.internal.onramp.ca> References: <3F124BE2.8030502@infophil.com> <1058183589.10452.140.camel@hal9000.internal.onramp.ca> Message-ID: <3F12A128.30800@infophil.com> yes im also using redhat 9. i just upgraded to RT3.0.4 but still the error is there. Mick Szucs wrote: > I'm getting this too. > > Redhat 9, by any chance? > > On Mon, 2003-07-14 at 02:21, alvn wrote: > >>Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282. >> >>Stack: >> [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282] >> [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270] >> [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] >> [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] >> [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] >> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 >> >> >> >>this appears at the bottom of the search results. pls help. >>thanks in advance. >> >> >> >>alvn From hwagener at hamburg.fcb.com Mon Jul 14 08:53:03 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Mon, 14 Jul 2003 14:53:03 +0200 Subject: [rt-users] Error in Storable.xs In-Reply-To: <3F12A128.30800@infophil.com> References: <3F124BE2.8030502@infophil.com> <1058183589.10452.140.camel@hal9000.internal.onramp.ca> <3F12A128.30800@infophil.com> Message-ID: <1B16113C-B5FA-11D7-AC64-003065DC18B8@hamburg.fcb.com> On Montag, 14. Juli 2003, at 14:25 Uhr, alvn wrote: > yes im also using redhat 9. i just upgraded to RT3.0.4 but still the > error is there. > > Did You upgrade Your Storable.pm? The redhat provided one is obselete, and an updated version is in CPAN. The recent discussion on RT RPMS mentions how to use cpan2rpm to build rpms that don't need to be installed with --force. Regards, Harald From mick at onramp.ca Mon Jul 14 09:17:57 2003 From: mick at onramp.ca (Mick Szucs) Date: 14 Jul 2003 09:17:57 -0400 Subject: [rt-users] Error in Storable.xs In-Reply-To: <1B16113C-B5FA-11D7-AC64-003065DC18B8@hamburg.fcb.com> References: <3F124BE2.8030502@infophil.com> <1058183589.10452.140.camel@hal9000.internal.onramp.ca> <3F12A128.30800@infophil.com> <1B16113C-B5FA-11D7-AC64-003065DC18B8@hamburg.fcb.com> Message-ID: <1058188677.10452.147.camel@hal9000.internal.onramp.ca> On Mon, 2003-07-14 at 08:53, Harald Wagener wrote: > On Montag, 14. Juli 2003, at 14:25 Uhr, alvn wrote: > > > yes im also using redhat 9. i just upgraded to RT3.0.4 but still the > > error is there. > > > > > > Did You upgrade Your Storable.pm? The redhat provided one is obselete, > and an updated version is in CPAN. The recent discussion on RT RPMS > mentions how to use cpan2rpm to build rpms that don't need to be > installed with --force. The problem still exists in the latest Storable.pm from CPAN, as well as its three previous versions. It seems to occur when you attempt a search with multiple criteria (like when you click to open a Queue from the main menu.) If I search for "new" and "open" tickets in queue "support," for example, the results of the search display correctly, along with this error at the bottom of the page, but the last search criteria is not saved correctly as part of the search. So if I attempt to add a new criteria (like "owner mick," for example) my search is re-written as "new", "open", "owner mick," wiping out the last element of the previous search. And then there's the error again, so next time "owner mick" is going to get it. Haven't been able to get to the bottom of it. -- Mick Szucs Onramp Network Services Inc. From lieven.tomme at aquanta.com Mon Jul 14 09:23:18 2003 From: lieven.tomme at aquanta.com (Lieven Tomme) Date: Mon, 14 Jul 2003 15:23:18 +0200 Subject: [rt-users] Error in Storable.xs Message-ID: <26E88279F15AB844B59F28372ECDA2F92614D8@watergate.hydrogen.aquanta.com> Hello, Encountering the same problem, and having searched the list archives as well, I removed Storable.pm, executed perl sbin/rt-test-dependencies --with-mysql --with-modperl1 --install installing thus the latest version (2.07, witch I verified in the .pm file itself), without obtaining any improvement. So I'm keeping an eye on this topic ;) Lieven > Did You upgrade Your Storable.pm? The redhat provided one is > obselete, From gamboa at infophil.com Mon Jul 14 09:32:44 2003 From: gamboa at infophil.com (alvn) Date: Mon, 14 Jul 2003 21:32:44 +0800 Subject: [rt-users] RT Error: No search to operate on Message-ID: <3F12B0FC.9030006@infophil.com> when i hit the "Update all these tickets at once" link, it returns "RT Error No search to operate on." but when i tried deleting one or two tickets one-by-one and go back clicking that Update all link, the error is gone. any ideas? thanks. alvn From gamboa at infophil.com Mon Jul 14 09:35:33 2003 From: gamboa at infophil.com (alvn) Date: Mon, 14 Jul 2003 21:35:33 +0800 Subject: [rt-users] Error in Storable.xs In-Reply-To: <1B16113C-B5FA-11D7-AC64-003065DC18B8@hamburg.fcb.com> References: <3F124BE2.8030502@infophil.com> <1058183589.10452.140.camel@hal9000.internal.onramp.ca> <3F12A128.30800@infophil.com> <1B16113C-B5FA-11D7-AC64-003065DC18B8@hamburg.fcb.com> Message-ID: <3F12B1A5.6020405@infophil.com> yes, i already have Storable 2.07 installed but still returns the same error. Harald Wagener wrote: > > Did You upgrade Your Storable.pm? The redhat provided one is obselete, > and an updated version is in CPAN. The recent discussion on RT RPMS > mentions how to use cpan2rpm to build rpms that don't need to be > installed with --force. > > Regards, > Harald From naren at sce.carleton.ca Mon Jul 14 10:00:34 2003 From: naren at sce.carleton.ca (Narendra Mehta) Date: Mon, 14 Jul 2003 10:00:34 -0400 (EDT) Subject: [rt-users] A few problems. Message-ID: rt-3.0.3 (actually a later snapshot to take care of Encode problem) Redhat Linux 9 mysql 4.0.13 1. What rights are required so support stafff can their own passwords? 2. When multiple queues are created, is it possible (it would be nice to specify a default queue to show up under "Net Ticket in"? Or perhaps so users will have to select a queue. I have users blindly create a ticket without realizing that they are creating it in another queue. 3. I have given a user only the rights "SeeQueue, ShowTicket, ShowTicketComments". The idea is to give the boss the right to only see the queue and comments. However, I added a comment to an open ticket with this user, the comment was added followed by "permission denied" and a stack dump. yes, I can see the comment which I thought should not be there with the above rights. Thanks. *-------------------------------------------------------------------* |Narendra Mehta Email: Narendra.Mehta at sce.carleton.ca | |Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 | | | |Carleton University, Systems and Computer Engineering Department | |1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 | *-------------------------------------------------------------------* From iqbala at qwestip.net Mon Jul 14 10:55:33 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Mon, 14 Jul 2003 10:55:33 -0400 (EDT) Subject: [rt-users] Do not see any ticket after migrating from rt2 to rt3 In-Reply-To: <20030714083920.32310.qmail@ispower.org> Message-ID: I am not sure why but I don't see a single ticket afetr migration from rt2 to rt3 These are steps I went through to do the migration 1. rt2 is installed on machine A with mysql 3.23.x 2. installed apache.1.3.27+mod_perl on machine B 3. installed mysql4.0 on machine B 4. dumped the database on a nfs directory on machine A 5. mounted the nfs directory on machine B 6. installed rt3-0-3 on machine B 7. import the database unsing dumpfile-to-rt3 on machine B 8. now I don't see a single ticket on the website running on machine B Both of the machines are sol sparc 8 Please help -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From sbw at tapestry.tucson.az.us Mon Jul 14 11:25:33 2003 From: sbw at tapestry.tucson.az.us (Steve Wampler) Date: Mon, 14 Jul 2003 08:25:33 -0700 Subject: [rt-users] RH8, RT3.0.3, perl woes... Message-ID: <20030714152533.GA3932@tapestry.home.net> Somehow I've messed up the installation of the perl modules required by RT 3.0.3 with Apache2, RH8, and modperl2. I had had no problems with two other (similarly configured) machines, but this time I must have introduced a problem. When I try to restart httpd, I get (line broken to fit...): ------------------------------------------------------------------ Starting httpd: [Mon Jul 14 08:19:58 2003] \ [error] Apache::Log object version 0.01 does not match bootstrap \ parameter 1.00 at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/DynaLoader.pm \ line 249.!Compilation failed in require at \ /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/Apache/compat.pm \ line 32.!BEGIN failed--compilation aborted at \ /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/Apache/compat.pm \ line 32.!Compilation failed in require at (eval 2) line 3.! [Mon Jul 14 08:19:58 2003] [error] Can't load Perl module Apache::compat \ for server XXX.YYY.ZZZ:0, exiting...! ----------------------------------------------------------------- rt-test-dependencies shows nothing missing. Would someone point on the right path to solving this problem? Thanks, Steve -- Steve Wampler {sbw at tapestry.tucson.az.us} The gods that smiled upon your birth are laughing now. -- fortune cookie From mitya at cavia.pp.ru Mon Jul 14 11:32:02 2003 From: mitya at cavia.pp.ru (Dmitry Sivachenko) Date: Mon, 14 Jul 2003 19:32:02 +0400 Subject: [rt-users] Deleting tickets Message-ID: <20030714153202.GA17157@fling-wing.demos.su> Hello! After deleting a several hundred of tickets (they were SPAM) a space occupied by mysql database was not reduced. I simply followed 'Update all these tickets at once' link, chose 'Deleted' in 'Make status' combo box, and pressed Submit. I suppose that the tickets in question was only marked as deleted, but their content is still in DB. Is it true? Is there any way to completely delete a number of tickets and to reclaim space occupied by DB? Thank you in advance. From joseph85750 at yahoo.com Mon Jul 14 14:04:32 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Mon, 14 Jul 2003 11:04:32 -0700 (PDT) Subject: [rt-users] MySQL odbc connections to RT In-Reply-To: <1057157739.14956.150.camel@disaster.dmotorworks.com> Message-ID: <20030714180432.24229.qmail@web13107.mail.yahoo.com> I'm trying to use the Windows MySQL ODBC 3.51 driver to connect to the mysql database behind my RT 2.0.15 (linux). From the windows box I hope to eventually use Crystal Reports to query and generate reports. Upon installing the ODBC driver on the Windows box and testing, I get an error in Windows: [MySQL][ODBC 3.51 Driver] Access denied for user: rt_user at myrtbox' (Using Password: YES) In the ODBC driver configuration, I used the following info: db name: rt2 db user: rt_user db pass: Is there some special way mysql needs to be started, or some command line flag somewhere preventing my connection from working? Currently, it appears that mysql only permits connections from the IP of the host itself. For a quick test, I built a local ssh redirect on the box with the mysql to satisfy mysql (it thinks the connection came from localhost) and pointed my odbc driver to this new port. So, tcp 3306 is covered. But udp 3306 is not. Perhaps this is my problem? If anyone else is using Crystal Reports to query RT, I'd be interested in how you did this, or what I'm doing wrong. Thanks! __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From rob.joost at knowledgenet.com Mon Jul 14 14:09:12 2003 From: rob.joost at knowledgenet.com (Robert Joost) Date: 14 Jul 2003 11:09:12 -0700 Subject: [rt-users] MySQL odbc connections to RT In-Reply-To: <20030714180432.24229.qmail@web13107.mail.yahoo.com> References: <20030714180432.24229.qmail@web13107.mail.yahoo.com> Message-ID: <1058206152.22228.1.camel@joost.knowledgenet.corp> Right off the bat, so, sorry if I missed your meaning, it sounds like you just need to ensure you got permissions correct: mysql>grant all privileges on rt2.* to rt_user at myrtbox identified by 'your-password'; mysql>flush privileges; On Mon, 2003-07-14 at 11:04, Joseph Spenner wrote: > I'm trying to use the Windows MySQL ODBC 3.51 driver > to connect to the mysql database behind my RT 2.0.15 > (linux). From the windows box I hope to eventually > use Crystal Reports to query and generate reports. > Upon installing the ODBC driver on the Windows box and > testing, I get an error in Windows: > > [MySQL][ODBC 3.51 Driver] Access denied for user: > rt_user at myrtbox' (Using Password: YES) > > In the ODBC driver configuration, I used the following > info: > > db name: rt2 > db user: rt_user > db pass: > > Is there some special way mysql needs to be started, > or some command line flag somewhere preventing my > connection from working? > Currently, it appears that mysql only permits > connections from the IP of the host itself. For a > quick test, I built a local ssh redirect on the box > with the mysql to satisfy mysql (it thinks the > connection came from localhost) and pointed my odbc > driver to this new port. So, tcp 3306 is covered. > But udp 3306 is not. Perhaps this is my problem? > > If anyone else is using Crystal Reports to query RT, > I'd be interested in how you did this, or what I'm > doing wrong. > > Thanks! > > > __________________________________ > Do you Yahoo!? > SBC Yahoo! DSL - Now only $29.95 per month! > http://sbc.yahoo.com > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Rob Joost Unix Administrator KnowledgeNet 14624 N. Scottsdale Road, #300 Scottsdale, AZ 85254 Phone: (480) 315-4841 Cell: (602) 920-6113 Email: rob.joost at knowledgenet.com Web: Why KnowledgeNet? Listen and learn from top customers -- Cisco, US Postal Service, and EMC, to name a few! From talklists at index-s.de Mon Jul 14 14:44:03 2003 From: talklists at index-s.de (Stefan Seiz) Date: Mon, 14 Jul 2003 20:44:03 +0200 Subject: [rt-users] Deleting all tickets, attachments and users from rt 3.0.4 Message-ID: Hi, sorry for this faq - I know it is coming up often, but I need to know once again how I can clean my database. The reason I need to do this is because I spent some time installing and configuring RT3, upgrading to perl 5.8 (surprise - no issues with special chars anymore!), configuring templates and scripts and am now ready to go online with it. During the test-phase some 100 tickets and users have been inserted into rt. before going live I want to delete all these test-tickets /users and start with a clean db. I can't use initialize db because I don't want to loose all my settings for queues, templates and scrips. So in short, I want to delete everything but settings/templates/queues/scrips from my database. Could some friendly soul please pass along the needed sql for 3.0.4? Thanks a lot. -- Spamto: From checkpoint at ozbergs.com Mon Jul 14 14:43:49 2003 From: checkpoint at ozbergs.com (Stevo) Date: Mon, 14 Jul 2003 11:43:49 -0700 Subject: [rt-users] Multiple Emails with RT3 Message-ID: <019f01c34a37$dd8eb600$0a02010a@renditionnetworks.com> Hey Guys, I'm having some email problems with RT3. When I upgraded from 3.02 to 3.03 I started getting 2 emails instead of 1 everytime I made a change to a ticket. I just upgraded to 3.04 and now I get 3 emails for every change! Is this a new feature?? ;) How can I fix this up and go back to just 1 email... BTW - I'm running Exim as my MTA if that helps... Stevo -------------- next part -------------- An HTML attachment was scrubbed... URL: From ler at lerctr.org Mon Jul 14 14:52:45 2003 From: ler at lerctr.org (Larry Rosenman) Date: Mon, 14 Jul 2003 13:52:45 -0500 Subject: [rt-users] Annoying message in syslog on reply from web Message-ID: <220270000.1058208765@lerlaptop-red.iadfw.net> Whenever I reply from the web interface (rt3.0.[234]), I get the following: Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn't prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) Is this indicative of an error? Or just "the way it is". No customization modulo site name and PostgreSQL 7.3.3 LER -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From sean.perry at intransa.com Mon Jul 14 15:20:03 2003 From: sean.perry at intransa.com (Sean Perry) Date: Mon, 14 Jul 2003 12:20:03 -0700 Subject: [rt-users] howto write Scrips to validate responses Message-ID: <3F130263.2020805@intransa.com> I would like to validate staff responses to tickets. Things like "can't close a ticket without including how long you spent on it". The contrib dir for 3.0 is very empty. Is there documentation somewhere on Scrips and how they work? A few clean examples would probably suffice. For this specific case I just need: if ($minutes == 0) { reject submission; # whatever that is, return -1 maybe? } From seph at directionless.org Mon Jul 14 16:18:46 2003 From: seph at directionless.org (seph) Date: Mon, 14 Jul 2003 16:18:46 -0400 Subject: [rt-users] Multiple Emails with RT3 In-Reply-To: <019f01c34a37$dd8eb600$0a02010a@renditionnetworks.com> ("Stevo"'s message of "Mon, 14 Jul 2003 11:43:49 -0700") References: <019f01c34a37$dd8eb600$0a02010a@renditionnetworks.com> Message-ID: "Stevo" writes: > I'm having some email problems with RT3. When I upgraded from 3.02 > to 3.03 I started getting 2 emails instead of 1 everytime I made a > change to a ticket. I just upgraded to 3.04 and now I get 3 emails > for every change! what are the relevent scrips? seph From seph at directionless.org Mon Jul 14 16:20:47 2003 From: seph at directionless.org (seph) Date: Mon, 14 Jul 2003 16:20:47 -0400 Subject: [rt-users] Deleting all tickets, attachments and users from rt 3.0.4 In-Reply-To: (Stefan Seiz's message of "Mon, 14 Jul 2003 20:44:03 +0200") References: Message-ID: Stefan Seiz writes: > During the test-phase some 100 tickets and users have been inserted into rt. > before going live I want to delete all these test-tickets /users and start > with a clean db. > > Could some friendly soul please pass along the needed sql for 3.0.4? I'm not sure about the sql. there are various reasons trying to remove tickets like that is a bad idea, check the list archives. But you should be able to find all the tickets, and delete them all at once through the RT web interface. (of course, this leaves them in the db, as deleted, which is the normal RT way.) seph From checkpoint at ozbergs.com Mon Jul 14 16:25:31 2003 From: checkpoint at ozbergs.com (Stevo) Date: Mon, 14 Jul 2003 13:25:31 -0700 Subject: [rt-users] Multiple Emails with RT3 References: <019f01c34a37$dd8eb600$0a02010a@renditionnetworks.com> Message-ID: <01ea01c34a46$129e8290$0a02010a@renditionnetworks.com> I haven't modified any of the scrips... just using the standard ones. This multiple email thing happens on every email scrip that is run - from opening a ticket, to commenting and replying. Stevo ----- Original Message ----- From: "seph" To: "Stevo" Cc: Sent: Monday, July 14, 2003 1:18 PM Subject: Re: [rt-users] Multiple Emails with RT3 > "Stevo" writes: > > > I'm having some email problems with RT3. When I upgraded from 3.02 > > to 3.03 I started getting 2 emails instead of 1 everytime I made a > > change to a ticket. I just upgraded to 3.04 and now I get 3 emails > > for every change! > > what are the relevent scrips? > > seph > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From mieko at ccuec.unicamp.br Mon Jul 14 16:28:13 2003 From: mieko at ccuec.unicamp.br (mieko at ccuec.unicamp.br) Date: Mon, 14 Jul 2003 17:28:13 -0300 (BRT) Subject: [rt-users] (no subject) Message-ID: <1269.143.106.80.157.1058214493.squirrel@www.ccuec.unicamp.br> I am installing RT 3.0.3 on a FreeBSD 4.8 with perl 5.6, apache 1.3, mysql41-server and modperl1. I have all the correct modules installed, but I have had problems: 1) I can't execute "make initialize-database" # make initialize-database make: don't know how to make initialize-database. Stop 2) I can't start apache # /usr/local/sbin/apachectl start [Mon Jul 14 16:51:44 2003] [error] Can't locate Apache.pm in @INC (@INC contains: /usr/local/lib/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1/mach /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.6.1/BSDPAN /usr/local/lib/perl5/5.6.1/mach /usr/local/lib/perl5/5.6.1 . /usr/local/ /usr/local/lib/perl) at (eval 4) line 3./usr/local/sbin/apachectl start: httpd could not be started Could you help me? Thanks, Silvana From mieko at ccuec.unicamp.br Mon Jul 14 16:28:57 2003 From: mieko at ccuec.unicamp.br (mieko at ccuec.unicamp.br) Date: Mon, 14 Jul 2003 17:28:57 -0300 (BRT) Subject: [rt-users] RT 3.0.3 installation problem Message-ID: <1272.143.106.80.157.1058214537.squirrel@www.ccuec.unicamp.br> I am installing RT 3.0.3 on a FreeBSD 4.8 with perl 5.6, apache 1.3, mysql41-server and modperl1. I have all the correct modules installed, but I have had problems: 1) I can't execute "make initialize-database" # make initialize-database make: don't know how to make initialize-database. Stop 2) I can't start apache # /usr/local/sbin/apachectl start [Mon Jul 14 16:51:44 2003] [error] Can't locate Apache.pm in @INC (@INC contains: /usr/local/lib/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1/mach /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.6.1/BSDPAN /usr/local/lib/perl5/5.6.1/mach /usr/local/lib/perl5/5.6.1 . /usr/local/ /usr/local/lib/perl) at (eval 4) line 3./usr/local/sbin/apachectl start: httpd could not be started Could you help me? Thanks, Silvana From Greg.Hering at bench.com Mon Jul 14 16:45:11 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Mon, 14 Jul 2003 15:45:11 -0500 Subject: [rt-users] RT 3.0.3 installation problem Message-ID: <1E11D88103D7BF44AF240F64215087B30235493D@al-ex01.al.bench.com> What happens when you run 'make testdeps'? Have you tried to manually locate Apache.pm', like with 'find'? Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 -----Original Message----- From: mieko at ccuec.unicamp.br [mailto:mieko at ccuec.unicamp.br] Sent: Monday, July 14, 2003 3:29 PM To: rt-users at lists.fsck.com Subject: [rt-users] RT 3.0.3 installation problem I am installing RT 3.0.3 on a FreeBSD 4.8 with perl 5.6, apache 1.3, mysql41-server and modperl1. I have all the correct modules installed, but I have had problems: 1) I can't execute "make initialize-database" # make initialize-database make: don't know how to make initialize-database. Stop 2) I can't start apache # /usr/local/sbin/apachectl start [Mon Jul 14 16:51:44 2003] [error] Can't locate Apache.pm in @INC (@INC contains: /usr/local/lib/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1/mach /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.6.1/BSDPAN /usr/local/lib/perl5/5.6.1/mach /usr/local/lib/perl5/5.6.1 . /usr/local/ /usr/local/lib/perl) at (eval 4) line 3./usr/local/sbin/apachectl start: httpd could not be started Could you help me? Thanks, Silvana _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From brently at bjwcs.com Mon Jul 14 17:22:11 2003 From: brently at bjwcs.com (Brent Wiese) Date: Mon, 14 Jul 2003 14:22:11 -0700 Subject: [rt-users] RT 3.0.x on FreeBSD 5.x Message-ID: <021301c34a4d$fd1b2e20$0a0114ac@home.bjwcs.com> A collegue of mine swears he saw somewhere that RT 3.0.x, or one the required modules, doesn't work right on FreeBSD 5.x. I've searched the lists best I can and haven't found any references. Anyone out there running it on FreeBSD 5? Any problems? Thanks, Brent From modle at ara.com Mon Jul 14 18:04:10 2003 From: modle at ara.com (Matt Odle) Date: Mon, 14 Jul 2003 16:04:10 -0600 Subject: [rt-users] RT 3.0.x on FreeBSD 5.x In-Reply-To: <021301c34a4d$fd1b2e20$0a0114ac@home.bjwcs.com> Message-ID: <013301c34a53$da421250$630f633f@ara.wan> I've been running RT 3.0.x on FreeBSD 5.1 on a Dell 500SC and mysql. Takes more than 128Megs of memory. :) No problems with it at all. It even installed pretty easy out of the ports collection. Matt -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Brent Wiese Sent: Monday, July 14, 2003 3:22 PM To: rt-users at lists.fsck.com Subject: [rt-users] RT 3.0.x on FreeBSD 5.x A collegue of mine swears he saw somewhere that RT 3.0.x, or one the required modules, doesn't work right on FreeBSD 5.x. I've searched the lists best I can and haven't found any references. Anyone out there running it on FreeBSD 5? Any problems? Thanks, Brent _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From lists at konfido.de Mon Jul 14 18:54:09 2003 From: lists at konfido.de (Matthias Juchem) Date: Tue, 15 Jul 2003 00:54:09 +0200 Subject: [rt-users] RT2/3 with HTTP and HTTPS Message-ID: <200307150054.15715.lists@konfido.de> Hi. I am wondering if it is possible to use RT (2 or 3) in the following setting: -HTTP with NameVirtualHost: http://support.company.com/ -HTTPS with (real) virtual host: https://secure.company.com/support/ Reason: Normal (HTTP) sites are hosted on one IP address. As this is not possible for HTTPS, you have to use either one IP address per site or use a dedicated HTTPS host (like secure.company.com). TIA. Best regards, Matthias -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 198 bytes Desc: signature URL: From nouveaux at lightconsulting.com Mon Jul 14 20:29:10 2003 From: nouveaux at lightconsulting.com (Dean Kao) Date: Mon, 14 Jul 2003 17:29:10 -0700 Subject: [rt-users] Notify VS Autorespond Message-ID: <20030714172910.A84693@shaitan.lightconsulting.com> I'm able to get emails sent on autorespond actions but not on notify actions. What are the particulars with notify? It seems like the default scrips mostly come with notify and I dont receive any emails with that action. Thanks Dean From pdh at snapgear.com Mon Jul 14 20:52:11 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 15 Jul 2003 10:52:11 +1000 Subject: [rt-users] A few problems. In-Reply-To: References: Message-ID: <20030715005211.GI516@luggage> Narendra Mehta wrote: > 1. What rights are required so support stafff can their own passwords? ModifySelf ? > 2. When multiple queues are created, is it possible (it would be nice > to specify a default queue to show up under "Net Ticket in"? Or > perhaps so users will have to select a queue. I have users > blindly create a ticket without realizing that they are creating it in > another queue. I've seen mention of this fly by on one of the lists recently, I think. Searching the archives may help. > 3. I have given a user only the rights "SeeQueue, ShowTicket, > ShowTicketComments". The idea is to give the boss the right to only > see the queue and comments. However, I added a comment to an open > ticket with this user, the comment was added followed by "permission > denied" and a stack dump. yes, I can see the comment which I thought > should not be there with the above rights. What exactly was the stackdump? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From Greg.Kuhnert at comindico.com.au Mon Jul 14 23:00:37 2003 From: Greg.Kuhnert at comindico.com.au (Greg Kuhnert) Date: Tue, 15 Jul 2003 13:00:37 +1000 Subject: [rt-users] Performance Issue - RT 3.xx Message-ID: Hi list folks. I have been working with some folks at my company to doing an upgrade to RT 3.xx from our existing 2.xx system. We ran a database export and import into the new system. Initially there were some errors during the export and import process that related to some custom scrips, and a few other bits 'n pieces, but this was a "trial run" to see how the new system performed. Our old system was running on a T1, and the new system is on a Netra 420 with heaps more memory .... I was really hoping to see a significant performance increase after the upgrade. Unfortunately, I saw the opposite. The problems appear to be related to the number of users we have on our system. RT 2.xx has been used for tracking inbound abuse at comindico.com.au email messages. As a result, we have a VERY large number of users in our RT 2.xx system. When this was imported over to our new 3.xx system, we found some queries being generated by RT were taking 11 seconds to execute. After futher analysis, we found the following which might be a contributing factor: Groups: 77792 records Principals: 77792 records CachedGroupMembers: 167064 records The initial results from some mysql debugging from one of our staff is listed below. My question to people on the list, is what can we do to reduce the size of the above tables? I know it is related to the number of users. I assume we need to find a way to reduce the number of users on our system... Most users in our userfile do not even have a password - they have just sent a message to abuse at comindico.com.au ..... I understand that RT 3 can have tickets created by people who are not defined in the userfile? Might this be a hint that will help find a fix this problem? Greg -----Original Message----- From: Jim Crumpler Sent: Tuesday, July 15, 2003 12:26 PM To: Greg Kuhnert Subject: the slow query. Here's the query that's going slow.. (It contains someone's email address, in case you want to post it). To enable the query logging, start mysqld with -l. There's probably a long option name you can put into my.cnf to do the same thing. It spews out alot of trash though. I haven't really had a good look at the query, but to work it out you'd have to check each index of the tables listed and see if the key fields match.. The optimiser says its got a key for CachedGroupMembers, but its obviously scanning the whole table (rows=167064 is the whole table).. it may be possible to re-order the query or to explicitly specify the JOIN type to force a smaller table to be scanned first and use a key for the larger CachedGroupMembers table.. Jim.. _____ mysql> describe SELECT DISTINCT main.* FROM Tickets main, Groups Groups_1, Principals Principals_2, CachedGroupMembers CachedGroupMembers_3, Principals Principals_4, Users Users_5 WHERE ((main.EffectiveId = main.id)) AND ((main.Type = 'ticket')) AND ( ( ( (Users_5.EmailAddress = 'anthony at comindico.com.au')AND(Groups_1.Domain = 'RT::Ticket-Role')AND(Groups_1.Type = 'Requestor')AND(Principals_2.PrincipalType = 'Group') ) ) AND ( (main.Status = 'new')OR(main.Status = 'open') ) ) AND Groups_1.Instance = main.id AND Groups_1.id = Principals_2.ObjectId AND Principals_2.id = CachedGroupMembers_3.GroupId AND CachedGroupMembers_3.MemberId = Principals_4.id AND Principals_4.ObjectId = Users_5.id ORDER BY main.Priority DESC LIMIT 10; +----------------------+--------+---------------------------+---------+- --------+-------------------------------+--------+---------------------- ------------------------+ | table | type | possible_keys | key | key_len | ref | rows | Extra | +----------------------+--------+---------------------------+---------+- --------+-------------------------------+--------+---------------------- ------------------------+ | CachedGroupMembers_3 | index | DisGrouMem,GrouMem | GrouMem | 10 | NULL | 167064 | Using index; Using temporary; Using filesort | | Principals_2 | eq_ref | PRIMARY,Principals2 | PRIMARY | 4 | CachedGroupMembers_3.GroupId | 1 | where used | | Groups_1 | eq_ref | PRIMARY,Groups1,Groups2 | PRIMARY | 4 | Principals_2.ObjectId | 1 | where used | | main | eq_ref | PRIMARY,Tickets4,Tickets5 | PRIMARY | 4 | Groups_1.Instance | 1 | where used | | Principals_4 | eq_ref | PRIMARY,Principals2 | PRIMARY | 4 | CachedGroupMembers_3.MemberId | 1 | Distinct | | Users_5 | eq_ref | PRIMARY,Users3,Users4 | PRIMARY | 4 | Principals_4.ObjectId | 1 | where used; Distinct | +----------------------+--------+---------------------------+---------+- --------+-------------------------------+--------+---------------------- ------------------------+ 6 rows in set (0.00 sec) mysql> SELECT DISTINCT main.* FROM Tickets main, Groups Groups_1, Principals Principals_2, CachedGroupMembers CachedGroupMembers_3, Principals Principals_4, Users Users_5 WHERE ((main.EffectiveId = main.id)) AND ((main.Type = 'ticket')) AND ( ( ( (Users_5.EmailAddress = 'anthony at comindico.com.au')AND(Groups_1.Domain = 'RT::Ticket-Role')AND(Groups_1.Type = 'Requestor')AND(Principals_2.PrincipalType = 'Group') ) ) AND ( (main.Status = 'new')OR(main.Status = 'open') ) ) AND Groups_1.Instance = main.id AND Groups_1.id = Principals_2.ObjectId AND Principals_2.id = CachedGroupMembers_3.GroupId AND CachedGroupMembers_3.MemberId = Principals_4.id AND Principals_4.ObjectId = Users_5.id ORDER BY main.Priority DESC LIMIT 10; Empty set (11.98 sec) mysql> -------------- next part -------------- An HTML attachment was scrubbed... URL: From pdh at snapgear.com Mon Jul 14 23:28:17 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 15 Jul 2003 13:28:17 +1000 Subject: [rt-users] Performance Issue - RT 3.xx In-Reply-To: References: Message-ID: <20030715032817.GA3179@luggage> Greg Kuhnert wrote: > When this was imported over to our new 3.xx system, we found some > queries being generated by RT were taking 11 seconds to execute. After > futher analysis, we found the following which might be a contributing > factor: > I haven't really had a good look at the query, but to work it > out you'd have to check each index of the tables listed and see if the > key fields match.. The optimiser says its got a key for > CachedGroupMembers, but its obviously scanning the whole table You really really want to upgrade your RT3 instance to 3.0.4. The query in question was rewritten because mysql's optimiser treated it so woefully. You should see a decimal order of magnitude improvement. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From Greg.Kuhnert at comindico.com.au Mon Jul 14 23:49:12 2003 From: Greg.Kuhnert at comindico.com.au (Greg Kuhnert) Date: Tue, 15 Jul 2003 13:49:12 +1000 Subject: [rt-users] Performance Issue - RT 3.xx Message-ID: Hi Phil. We are running 3.04 :-) Our admin upgraded yesterday.... Greg -----Original Message----- From: Phil Homewood [mailto:pdh at snapgear.com] Sent: Tuesday, July 15, 2003 1:28 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] Performance Issue - RT 3.xx Greg Kuhnert wrote: > When this was imported over to our new 3.xx system, we found some > queries being generated by RT were taking 11 seconds to execute. After > futher analysis, we found the following which might be a contributing > factor: > I haven't really had a good look at the query, but to work it out > you'd have to check each index of the tables listed and see if the key > fields match.. The optimiser says its got a key for > CachedGroupMembers, but its obviously scanning the whole table You really really want to upgrade your RT3 instance to 3.0.4. The query in question was rewritten because mysql's optimiser treated it so woefully. You should see a decimal order of magnitude improvement. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From Greg.Kuhnert at comindico.com.au Mon Jul 14 23:58:22 2003 From: Greg.Kuhnert at comindico.com.au (Greg Kuhnert) Date: Tue, 15 Jul 2003 13:58:22 +1000 Subject: [rt-users] Performance Issue - RT 3.xx Message-ID: I've just received a message from the guy that found the initial query problem .... I am forwarding a copy here for the benefit of others in the list: -----Original Message----- From: Jim Crumpler Sent: Tuesday, July 15, 2003 1:28 PM To: Greg Kuhnert Subject: query speed.. I've made the display ticket about 4 times faster by adding two more indices to the CachedGroupMembers table.. The number of linear scanned rows scanned has dropped from 167,000 to about 30 for that query I sent through before. This may slow down the ticket update a little.. If its too bad, then drop the indices called group1 and member1 in CachedGroupMembers. The queries don't seem to be optimised for tables this large. Jim.. --- (the two commands I typed.) mysql> create index group1 on CachedGroupMembers (GroupId); Query OK, 167064 rows affected (9.46 sec) Records: 167064 Duplicates: 0 Warnings: 0 mysql> create index member1 on CachedGroupMembers (MemberId); Query OK, 167064 rows affected (10.67 sec) Records: 167064 Duplicates: 0 Warnings: 0 ------------------------------------------------------------------------ -------- mysql> describe -> -> SELECT DISTINCT main.* -> FROM Tickets main -> ,Groups Groups_1 -> ,Principals Principals_2 -> ,CachedGroupMembers CachedGroupMembers_3 -> ,Principals Principals_4 -> ,Users Users_5 -> -> WHERE ((main.EffectiveId = main.id)) -> AND ((main.Type = 'ticket')) -> AND ( ( ( (Users_5.EmailAddress = 'anthony at comindico.com.au') AND (Groups_1.Domain = 'RT::Ticket-Role') AND (Groups_1.Type = 'Requestor') AND (Principals_2.PrincipalType = 'Group') ) ) -> AND ( (main.Status = 'new') OR (main.Status = 'open') ) ) -> AND Groups_1.Instance = main.id -> AND Groups_1.id = Principals_2.ObjectId -> AND Principals_2.id = CachedGroupMembers_3.GroupId -> AND CachedGroupMembers_3.MemberId = Principals_4.id -> AND Principals_4.ObjectId = Users_5.id -> -> ORDER BY main.Priority DESC LIMIT 10; +----------------------+--------+-----------------------------------+--- ----------+---------+------------------------------+------+------------- --------------------------------+ | table | type | possible_keys | key | key_len | ref | rows | Extra | +----------------------+--------+-----------------------------------+--- ----------+---------+------------------------------+------+------------- --------------------------------+ | Users_5 | ref | PRIMARY,Users3,Users4 | Users4 | 121 | const | 1 | where used; Using temporary; Using filesort | | Principals_4 | ref | PRIMARY,Principals2 | Principals2 | 5 | Users_5.id | 15 | | | CachedGroupMembers_3 | ref | DisGrouMem,GrouMem,group1,member1 | member1 | 5 | Principals_4.id | 2 | | | Principals_2 | eq_ref | PRIMARY,Principals2 | PRIMARY | 4 | CachedGroupMembers_3.GroupId | 1 | where used | | Groups_1 | eq_ref | PRIMARY,Groups1,Groups2 | PRIMARY | 4 | Principals_2.ObjectId | 1 | where used | | main | eq_ref | PRIMARY,Tickets4,Tickets5 | PRIMARY | 4 | Groups_1.Instance | 1 | where used | +----------------------+--------+-----------------------------------+--- ----------+---------+------------------------------+------+------------- --------------------------------+ 6 rows in set (0.00 sec) From pdh at snapgear.com Tue Jul 15 00:34:41 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 15 Jul 2003 14:34:41 +1000 Subject: [rt-users] Performance Issue - RT 3.xx In-Reply-To: References: Message-ID: <20030715043441.GB3179@luggage> Greg Kuhnert wrote: > We are running 3.04 :-) Our admin upgraded yesterday.... Sorry. [me] > You really really want to upgrade your RT3 instance to 3.0.4. The query > in question was rewritten because mysql's optimiser treated it so > woefully. You should see a decimal order of magnitude improvement. I take that back; the query you posted wasn't the one that was optimised in 3.0.4. I misparsed. I shall now crawl back into my shell. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From iqbala at qwestip.net Tue Jul 15 01:04:58 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 15 Jul 2003 01:04:58 -0400 (EDT) Subject: [rt-users] dumpfile-to-rt3 gives error Message-ID: Hi All When I start running dumpfile-to-rt3 I get this following error unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66 Anyone else have experienced this error ? -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From gamboa at infophil.com Tue Jul 15 01:58:12 2003 From: gamboa at infophil.com (alvn) Date: Tue, 15 Jul 2003 13:58:12 +0800 Subject: [rt-users] Multiple Emails with RT3 In-Reply-To: <01ea01c34a46$129e8290$0a02010a@renditionnetworks.com> References: <019f01c34a37$dd8eb600$0a02010a@renditionnetworks.com> <01ea01c34a46$129e8290$0a02010a@renditionnetworks.com> Message-ID: <3F1397F4.4000608@infophil.com> check the global scrips, you may have duplicate scrips there. alvn Stevo wrote: > I haven't modified any of the scrips... just using the standard ones. This > multiple email thing happens on every email scrip that is run - from opening > a ticket, to commenting and replying. > > Stevo From jesse at bestpractical.com Tue Jul 15 01:58:05 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 15 Jul 2003 01:58:05 -0400 Subject: [rt-users] Performance Issue - RT 3.xx In-Reply-To: References: Message-ID: <20030715055805.GY13868@fsck.com> > indices to the CachedGroupMembers table.. The number of linear scanned > rows scanned has dropped from 167,000 to about 30 for that query I sent > through before. > > This may slow down the ticket update a little.. If its too bad, then > drop the indices called group1 and member1 in CachedGroupMembers. Greg, can you verify that this does in fact improve performance for you? If so, I'll look at getting the default indices better set up in a future release. -jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From pdh at snapgear.com Tue Jul 15 02:06:17 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 15 Jul 2003 16:06:17 +1000 Subject: [rt-users] dumpfile-to-rt3 gives error In-Reply-To: References: Message-ID: <20030715060617.GG3179@luggage> Asif Iqbal wrote: > unix passed to setlogsock, but path not available at > /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66 You're using Solaris or HP/UX? Search the mailing lists, this has been mentioned before. Basically, unless you want to hack on the Log::Dispatch and/or Sys::Syslog (from memory) modules, you're probably better off disabling syslog and logging to file instead. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From jesse at bestpractical.com Tue Jul 15 02:13:44 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 15 Jul 2003 02:13:44 -0400 Subject: [rt-users] Command line and Scrip tools In-Reply-To: <1057895106.26169.47.camel@doughnut> References: <1057895106.26169.47.camel@doughnut> Message-ID: <20030715061344.GA15007@fsck.com> On Fri, Jul 11, 2003 at 03:45:06PM +1200, Aaron Caskey wrote: > Is there a command line access to RT available and if so if there is > documentation for this available too? A first-cut commandline will be included in RT 3.0.5 -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Tue Jul 15 02:15:16 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 15 Jul 2003 02:15:16 -0400 Subject: [rt-users] rt3-contrib to scan requests for custom field values In-Reply-To: <2147483647.1057912636@localhost> References: <2147483647.1057912636@localhost> Message-ID: <20030715061516.GB15007@fsck.com> This is now in contrib for rt 3.0 On Fri, Jul 11, 2003 at 08:37:16AM +0200, Dirk Pape wrote: > Hello, > > this is the first time I pack a contrib for RT into a package. There is a > Makefile and a README in the archive, which you should read. > > The purpose of this contribution is to provide a flexible engine to scan > requests for values to be stored in custom fields for the ticket. > > Scanning is performed with a ScripAction and controlled with a Template, > which consists of a control line for each custom field to be scanned for. > > Scanning is very flexible by providing regexp-pattern matching and the > possibility to post-change a pattern match value before wirting it into the > custom field value. > > Further explanations and some examples are provided in the archive. > > Dirk. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From iqbala at qwestip.net Tue Jul 15 02:30:11 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 15 Jul 2003 02:30:11 -0400 (EDT) Subject: [rt-users] rt2-to-rt3 shows no ticket Message-ID: I did a migration from RT2 to RT3 and now I don't see any ticket in the web Old: RT2.0.15/perl5.6/apache+mod_perl/mysql3.23.x New: RT3.0.3/perl5.8/apache+mod_perl/mysql4.0.13 However mysql shows about one tenth of the tickets Not sure what I have done wrong -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From iqbala at qwestip.net Tue Jul 15 02:31:15 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 15 Jul 2003 02:31:15 -0400 (EDT) Subject: [rt-users] dumpfile-to-rt3 gives error In-Reply-To: <20030715060617.GG3179@luggage> Message-ID: I am using Solaris SPARC 8. I will look it up in mailing list Thanks a lot On Tue, 15 Jul 2003, Phil Homewood wrote: > Asif Iqbal wrote: > > unix passed to setlogsock, but path not available at > > /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66 > > You're using Solaris or HP/UX? > > Search the mailing lists, this has been mentioned before. > Basically, unless you want to hack on the Log::Dispatch > and/or Sys::Syslog (from memory) modules, you're probably > better off disabling syslog and logging to file instead. > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From Kris.Boutilier at scrd.bc.ca Tue Jul 15 02:45:56 2003 From: Kris.Boutilier at scrd.bc.ca (Kris Boutilier) Date: Mon, 14 Jul 2003 23:45:56 -0700 Subject: [rt-users] Problem with correspondance emails generated by RT3 Message-ID: <1174450A1968D111AAAF00805FC162AEBE0DF9@deep_thought.secure.scrd.bc.ca> I just upgraded from 3.0.3 to 3.0.4 today. Everything has been going well - performance is better, particularly on my tiny hardware. However it just became apparent that RT has stopped sending email when I create a 'correspondence' entry. The inital emails go out ok when I open tickets, but not the comments. Below are the only relevant syslog entries I can see. Assuming the index number on the scrips editing page correlates to the scrip number refered to below, Scrip 4 appears to be 'On Correspond Notify AdminCcs with template Admin Correspondence'. Any ideas? ------------------------------------------------ Jul 14 23:32:33 rt3.secure.scrd.bc.ca RT: RT::Scrip=HASH(0x98c1a68): Couldn't prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) Jul 14 23:32:34 rt3.secure.scrd.bc.ca RT: #185/782 - Scrip 4 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92) From lcs at MIT.EDU Tue Jul 15 03:16:40 2003 From: lcs at MIT.EDU (Larry Stone) Date: Tue, 15 Jul 2003 3:16:40 EDT Subject: [rt-users] dumpfile-to-rt3 gives error In-Reply-To: Your message of Tue, 15 Jul 2003 02:31:15 -0400 (EDT) Message-ID: > > Asif Iqbal wrote: > > > unix passed to setlogsock, but path not available at > > > /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66 > > > > You're using Solaris or HP/UX? > > > > Search the mailing lists, this has been mentioned before. > > Basically, unless you want to hack on the Log::Dispatch > > and/or Sys::Syslog (from memory) modules, you're probably > > better off disabling syslog and logging to file instead. Here's what I noted about fixing the Syslog module to overcome the same problem on Solaris 8: Need to fix lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm In the _init routine, there are args: socket => { type => SCALAR, default => 'unix' }, ...change the default to 'inet', which is what the POD documentation says: default => 'inet' }, ...then syslog will work. -- Larry From johan.vandendorpe at framestore-cfc.com Tue Jul 15 06:34:03 2003 From: johan.vandendorpe at framestore-cfc.com (Johan van den Dorpe) Date: 15 Jul 2003 11:34:03 +0100 Subject: [rt-users] Autoreplying to new tickets Message-ID: <1058265243.22731.94.camel@sys33.prod.local> I'm having a problem with RT 3.0.2. It's not really a "problem" with RT so much as (I suspect) deliberate behaviour of the system. I want to autoreply to users submitting a new request. We have various -support mailing lists (such as systems-support) which feed into their own queue. In each mailing list there is one member (such as rt-systems at ...). I poll the mail server with fetchmail as rt-systems and any mail it picks up I put into the relevant queue. This is working well, except users are not recieving autoreplies if they email the systems-support mailing list. However, they do recieve an autoreply if they email rt-systems. Sendmail reacts to these two situations differently. If the mail is sent to rt-systems it shows up in the maillog as from=. If the mail is sent to systems-support it comes from=. However, in each situation the ticket is created correctly, with the right requestor email address. Any thoughts on how I can autoreply to the mailing list email? I'd prefer not to change the mailing list to an email address if I can avoid it. -- Johan van den Dorpe From rechena at ispower.org Tue Jul 15 07:44:27 2003 From: rechena at ispower.org (Joao Rechena) Date: Tue, 15 Jul 2003 12:44:27 +0100 Subject: [rt-users] Charset Message-ID: <20030715114427.7325.qmail@ispower.org> Greetings, after I had my RT-3.0.3 all configured, I've noticed that the words on the Tickets are appearing with problems on the acents, for example ? or ?. I've tried to change directly in the database and it worked, so I believe that I'm missing something on the RT. Can anyone help me ? Best Regards rech -- Joao Rechena mailto:rechena at ispower.org http://ispower.org ============================= "Have no phear I is here" From hwagener at hamburg.fcb.com Tue Jul 15 07:33:49 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Tue, 15 Jul 2003 13:33:49 +0200 Subject: [rt-users] Charset In-Reply-To: <20030715114427.7325.qmail@ispower.org> References: <20030715114427.7325.qmail@ispower.org> Message-ID: <33EF25C0-B6B8-11D7-88C1-003065DC18B8@hamburg.fcb.com> On Dienstag, 15. Juli 2003, at 13:44 Uhr, Joao Rechena wrote: > Greetings, after I had my RT-3.0.3 all configured, I've noticed that > the words on the Tickets are appearing with problems on the acents, > for example ? or ?. > I've tried to change directly in the database and it worked, so I > believe that I'm missing something on the RT. > Can anyone help me ? 3.0.4 has fixes for international characters, so please upgrade and report if that improved things. Especially, Jesse likes people to send emails generating errors, if these still exist in the latest release of RT. Regards, Harald From rechena at ispower.org Tue Jul 15 09:11:27 2003 From: rechena at ispower.org (Joao Rechena) Date: Tue, 15 Jul 2003 14:11:27 +0100 Subject: [rt-users] Re: Charset In-Reply-To: <33EF25C0-B6B8-11D7-88C1-003065DC18B8@hamburg.fcb.com> References: <20030715114427.7325.qmail@ispower.org> <33EF25C0-B6B8-11D7-88C1-003065DC18B8@hamburg.fcb.com> Message-ID: <20030715131127.21112.qmail@ispower.org> Greeting Harald I've upgraded to 3.0.4 and it keeps hapening for instance ? apears ? I've changed on the mysql and appears good, but only on a select to the database not on the browser...I've tried with IE, mozzila , galeon... :( Any ideias ? Regards rech Harald Wagener writes: > > On Dienstag, 15. Juli 2003, at 13:44 Uhr, Joao Rechena wrote: > >> Greetings, after I had my RT-3.0.3 all configured, I've noticed that the >> words on the Tickets are appearing with problems on the acents, for >> example ? or ?. >> I've tried to change directly in the database and it worked, so I believe >> that I'm missing something on the RT. >> Can anyone help me ? > > 3.0.4 has fixes for international characters, so please upgrade and report > if that improved things. Especially, Jesse likes people to send emails > generating errors, if these still exist in the latest release of RT. > > Regards, > Harald > -- Joao Rechena mailto:rechena at ispower.org http://ispower.org ============================= "Have no phear I is here" From bthauvin at clearchannel.fr Tue Jul 15 09:21:34 2003 From: bthauvin at clearchannel.fr (THAUVIN Blaise (Dir. Informatique)) Date: Tue, 15 Jul 2003 15:21:34 +0200 Subject: [rt-users] Re: Charset Message-ID: <5BA34116C6BBA14F9B18EAA1A0DE47EA015517@33par-exchange.dauphin_fr.clearchannel.fr> Hi, Caracters have to be stored in the database in UTF-8. If you do your selects with an ISO tool (which a standard VT100 terminal is, or the MySQL control center in Windows), it is absolutely normal that you see caracters like ? when reading an UTF coded string. If you update the record, you then enter a ISO caracter in the database, it shows ok on a select, but can't show OK from the RT interface. It looks like your browser does not switch to UTF-8 when it should Try to look at the encoding menu in IE, and force it to use UTF-8. You should then see the RT interface correctly (the right setting is usually "automatic"). Blaise -----Message d'origine----- De : Joao Rechena [mailto:rechena at ispower.org] Envoy? : mardi 15 juillet 2003 15:11 ? : Harald Wagener Cc : rt-users at lists.fsck.com Objet : [rt-users] Re: Charset Greeting Harald I've upgraded to 3.0.4 and it keeps hapening for instance ? apears ? I've changed on the mysql and appears good, but only on a select to the database not on the browser...I've tried with IE, mozzila , galeon... :( Any ideias ? Regards rech Harald Wagener writes: > > On Dienstag, 15. Juli 2003, at 13:44 Uhr, Joao Rechena wrote: > >> Greetings, after I had my RT-3.0.3 all configured, I've noticed that the >> words on the Tickets are appearing with problems on the acents, for >> example ? or ?. >> I've tried to change directly in the database and it worked, so I believe >> that I'm missing something on the RT. >> Can anyone help me ? > > 3.0.4 has fixes for international characters, so please upgrade and report > if that improved things. Especially, Jesse likes people to send emails > generating errors, if these still exist in the latest release of RT. > > Regards, > Harald > -- Joao Rechena mailto:rechena at ispower.org http://ispower.org ============================= "Have no phear I is here" _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From ESantelices at ibill.com Tue Jul 15 09:45:19 2003 From: ESantelices at ibill.com (ESantelices at ibill.com) Date: Tue, 15 Jul 2003 09:45:19 -0400 Subject: [rt-users] Reports from contribs 2.0 Message-ID: <7DC404391E19FF4B97028E7790C9C54A07D1FCD5@mail01.ibill.com> Has anyone gotten reports.html, statusreport.html, and weekly.html working from the contrib 2.0 rt-addons? ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. ********************************************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: From Greg.Hering at bench.com Tue Jul 15 10:05:30 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Tue, 15 Jul 2003 09:05:30 -0500 Subject: [rt-users] Resolution for my speed issue. Message-ID: <1E11D88103D7BF44AF240F64215087B30235494F@al-ex01.al.bench.com> This may not apply to a lot of people, but I wanted to make it known anyway. System: Sun Ultra 2 / Solaris 8 RT 3.0.4RC2 Perl 5.8.0 Mysql 4.0.12 Apache 1.3.27 Mod_perl 1.2.7 I needed a really simple interface to RT so I asked, and someone on the list suggested a CGI-to-email gateway. I checked Matt's site, found he recommends the London Perl Mongers versions now, and got the FormMail.pl from them. The problem was that everything worked but it would take about two minutes to get a response back from the form. RT itself was not that slow, and I mostly upgraded to 3.0.4RC2 as a 'straw' (to grab at). Finally I decided that since I was going through 'sendmail' maybe I should check ONE MORE TIME for a fix to that annoying (but harmless) message it gave "my unqualified hostname host name unknown sleeping for retry". Have I given it away yet? *blush* BTW, I have gone into the sendmail.cf and changed the 'Dj' entry to specify the full domain but that didn't seem to do the trick. When one builds a new Solaris system the /etc/hosts file contains short names (which is the default for Solaris in my experience). I think that normally the file /etc/domainname is used for NIS and DNS completions. Apparently sendmail doesn't like that setup. I edited the /etc/hosts file and added a FQDN in front of the two aliases the setup created and the problem went away. Also, response time to create a new ticket (from the web form side) is about 5-10 seconds. Considering all that is going on I think that is plenty fast. HTH, Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 From lists at itsecurity3.its.uiowa.edu Tue Jul 15 10:13:13 2003 From: lists at itsecurity3.its.uiowa.edu (Jason Alexander) Date: Tue, 15 Jul 2003 09:13:13 -0500 Subject: [rt-users] Redhat 7.3 and RT 3.0.4 Message-ID: <3F140BF9.9010902@itsecurity3.its.uiowa.edu> Hello, Has anyone gotten RT 3.0.4 to work in Redhat 7.3. I'm having some major problems getting all the apache depends to build correctly. I didn't seem to have this problem with 3.0.2. I've started with a clean install with the same image I used when I setup 3.0.2 Thanks Jason From ben at oculan.com Tue Jul 15 10:12:51 2003 From: ben at oculan.com (Benjamin Reed) Date: Tue, 15 Jul 2003 10:12:51 -0400 Subject: [rt-users] RT 3.0.4 (fixes some upgrade issues, but not others) In-Reply-To: <20030714025042.GQ13868@fsck.com> References: <20030714025042.GQ13868@fsck.com> Message-ID: <3F140BE3.8090103@oculan.com> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jesse Vincent wrote: > I'm pleased to announce the immediate availability of RT 3.0.4. This version seems to have cleaned up all of the weird perlish utf8 problems I had on importing my rt2 database to rt3, but I'm still getting one other error: [Mon Jul 14 20:57:05 2003] [crit]: Failed to create user : Must specify 'Name' attribute (/opt/rt3/lib/RT/User_Overlay.pm:595) [Mon Jul 14 20:57:05 2003] [error]: Could not load create a user with the email address '' to add as a watcher for ticket 102 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438) I assume RT3 is more picky about user-creation than RT2 was. How would I go about munging my data so it doesn't skip these? I'm fine with making them some kind of generic "unknown" user or something like that until I can massage the database... -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQE/FAvmUu+jZtP2Zf4RAt5GAJ9B3hJdkMRLYc1Yr0alQmd3YflpFACcC9QT T0oPFdA1vLicP0VZ8stHYWg= =lWae -----END PGP SIGNATURE----- From khera at kcilink.com Tue Jul 15 10:23:04 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 15 Jul 2003 10:23:04 -0400 Subject: [rt-users] RT2/3 with HTTP and HTTPS In-Reply-To: <200307150054.15715.lists@konfido.de> References: <200307150054.15715.lists@konfido.de> Message-ID: <16148.3656.810406.58601@yertle.int.kciLink.com> >>>>> "MJ" == Matthias Juchem writes: MJ> Normal (HTTP) sites are hosted on one IP address. As this is not MJ> possible for HTTPS, you have to use either one IP address per site MJ> or use a dedicated HTTPS host (like secure.company.com). You can also run https on alternate port numbers like https://foo.example.com:4999/ if you want. That's what I do. My RT instances run on private high number ports under SSL with self-signed certs. All I want to do is prevent packet eavesdropping when I'm out in public networks, and this suffices. I don't run RT without SSL. From joseph85750 at yahoo.com Tue Jul 15 11:48:47 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 15 Jul 2003 08:48:47 -0700 (PDT) Subject: [rt-users] Search results In-Reply-To: <20030714180432.24229.qmail@web13107.mail.yahoo.com> Message-ID: <20030715154847.67726.qmail@web13114.mail.yahoo.com> In RT 2.0.15, is there a way to perform a ticket search such that I can quickly get the number of tickets that matched the search? (rather than pages and pages of tickets, not knowing how many results there were )? ie: Search for all tickets requested by justin.case at nowhere.com, and get a number back? __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From joseph85750 at yahoo.com Tue Jul 15 11:53:40 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 15 Jul 2003 08:53:40 -0700 (PDT) Subject: [rt-users] MySQL odbc connections to RT In-Reply-To: <1058206152.22228.1.camel@joost.knowledgenet.corp> Message-ID: <20030715155340.29149.qmail@web13105.mail.yahoo.com> Robert: Thanks for the tip! I got it to work with the following: mysql -uroot -p mysql> grant all privileges on rt2.* to rt_user@'%' identified by 'rt_mypass' with grant option; Query OK, 0 rows affected (0.00 sec) mysql> grant all privileges on rt2.* to rt_user@'localhost' identified by 'rt_mypass' with grant option; Query OK, 0 rows affected (0.00 sec) mysql> flush privileges; Query OK, 0 rows affected (0.00 sec) mysql> --- Robert Joost wrote: > Right off the bat, so, sorry if I missed your > meaning, > it sounds like you just need to ensure you got > permissions correct: > > mysql>grant all privileges on rt2.* to > rt_user at myrtbox identified by > 'your-password'; > > mysql>flush privileges; > > > > On Mon, 2003-07-14 at 11:04, Joseph Spenner wrote: > > I'm trying to use the Windows MySQL ODBC 3.51 > driver > > to connect to the mysql database behind my RT > 2.0.15 > > (linux). From the windows box I hope to > eventually > > use Crystal Reports to query and generate reports. > > Upon installing the ODBC driver on the Windows box > and > > testing, I get an error in Windows: > > > > [MySQL][ODBC 3.51 Driver] Access denied for user: > > rt_user at myrtbox' (Using Password: YES) > > > > In the ODBC driver configuration, I used the > following > > info: > > > > db name: rt2 > > db user: rt_user > > db pass: > > > > Is there some special way mysql needs to be > started, > > or some command line flag somewhere preventing my > > connection from working? > > Currently, it appears that mysql only permits > > connections from the IP of the host itself. For a > > quick test, I built a local ssh redirect on the > box > > with the mysql to satisfy mysql (it thinks the > > connection came from localhost) and pointed my > odbc > > driver to this new port. So, tcp 3306 is covered. > > > But udp 3306 is not. Perhaps this is my problem? > > > > If anyone else is using Crystal Reports to query > RT, > > I'd be interested in how you did this, or what I'm > > doing wrong. > > > > Thanks! > > > > > > __________________________________ > > Do you Yahoo!? > > SBC Yahoo! DSL - Now only $29.95 per month! > > http://sbc.yahoo.com > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > -- > Rob Joost > Unix Administrator > > KnowledgeNet > 14624 N. Scottsdale Road, #300 > Scottsdale, AZ 85254 > Phone: (480) 315-4841 > Cell: (602) 920-6113 > Email: rob.joost at knowledgenet.com > Web: > > Why KnowledgeNet? Listen and learn from top > customers -- Cisco, US > Postal Service, and EMC, to name a few! > > > __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From ryan at hugehosting.com Tue Jul 15 12:02:27 2003 From: ryan at hugehosting.com (Ryan MacDonald) Date: Tue, 15 Jul 2003 10:02:27 -0600 Subject: [rt-users] Mail Gateway issues Message-ID: <3F142593.4070809@hugehosting.com> Hey Guys, I'm sure this is a commonly answered email, but I can't seem to find a solution that works for me. I'm running the latest version of RT (3.0.4) and have completed all the installation tasks and everything appears to be working. However I can not get the mailgateway portion to work correctly. I've added the required aliases to my /etc/aliases file (running sendmail-8.11.6-25.73 on RH7.3): general: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/" general-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://tickets.hugehosting.com/" dedicated: "|/opt/rt3/bin/rt-mailgate --queue dedicated --action correspond --url http://tickets.hugehosting.com/" dedicated-comment: "|/opt/rt3/bin/rt-mailgate --queue dedicated --action comment --url http://tickets.hugehosting.com/" etc... I ran into the issue of "smrsh" not being available however the symlink fixed this problem. However now when email is sent to the system I get stuck in the queue with the following in the log: Jul 15 09:58:54 tickets sendmail[19912]: h6FFwsW19912: from=, size=283, class=0, nrcpts=1, msgid=, proto=ESMTP, relay=root at localhost Jul 15 09:58:54 tickets sendmail[19913]: h6FFwsW19912: to="|/opt/rt3/bin/rt-mailgate --queue private --action correspond --url http://tickets.hugehosting.com/", ctladdr= (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30018, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL I've tried multiple permissions changes, and searched all over google and other sources to find a solution. However with no luck. Can anyone help? Thanks in advance, Ryan From rshuler at xceligent.com Tue Jul 15 12:28:45 2003 From: rshuler at xceligent.com (Rick Shuler) Date: Tue, 15 Jul 2003 11:28:45 -0500 Subject: [rt-users] Attachments issues Message-ID: <5FB1D6AEC06A2E4D9520FD57493B6472FB1E@xpmail01.xceligent.org> Hi all, I'm looking for a little guidance on this problem. I have RT 3.04 up and running on a Redhat 9.0. All seems well except the attachments. When a user sends an attachment via email it is corrupted, however I can add the attachment using the web interface. Redhat 9.0 RT 3.04 (upgraded from 3.02) Perl 5.8.0 Apache 2.0.40 Thanks in advance, Rick From joseph85750 at yahoo.com Tue Jul 15 12:34:23 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 15 Jul 2003 09:34:23 -0700 (PDT) Subject: [rt-users] default ticket sort: descending In-Reply-To: <20020222133651.266B.JOOPVANDEWEGE@mococo.nl> Message-ID: <20030715163423.37084.qmail@web13105.mail.yahoo.com> I'm using RT 2.0.15 and trying to change the default sort behavior. By default, when a queue is selected, it wants to sort ascending ticket order. I wish to change this to descending, so the newest tickets appear at the top. I believe this is defined in the ~/rt2/WebRT/html/Search/Listing.html file: <%PERL> my ($order); my $attr = $col->{'TicketAttribute'}; $attr =~ s/Obj->(Name|AsString|AgeAsString)//g; if ($session{'tickets_sort_order'} =~ /^asc$/i) { $order = 'DESC'; } else { $order = 'ASC'; } But I can't figure out where the tickets_sort_order is being defined. If anyone else has changed this sort_order behavior, I'd sure appreciate any help on where to make the change. Thanks! __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From lists at konfido.de Tue Jul 15 12:53:33 2003 From: lists at konfido.de (Matthias Juchem) Date: Tue, 15 Jul 2003 18:53:33 +0200 Subject: [rt-users] RT2/3 with HTTP and HTTPS In-Reply-To: <20030715162502.3280.39635.Mailman@pallas.eruditorum.org> References: <20030715162502.3280.39635.Mailman@pallas.eruditorum.org> Message-ID: <200307151853.36031.lists@konfido.de> Vivek Khera wrote: > MJ> Normal (HTTP) sites are hosted on one IP address. As this is not > MJ> possible for HTTPS, you have to use either one IP address per site > MJ> or use a dedicated HTTPS host (like secure.company.com). > > You can also run https on alternate port numbers like > > https://foo.example.com:4999/ > > if you want. That's what I do. My RT instances run on private high > number ports under SSL with self-signed certs. All I want to do is > prevent packet eavesdropping when I'm out in public networks, and this > suffices. I don't run RT without SSL. Sure. Maybe my last e-mail was not clear enough. My problem is whether I can use 2 different URLs for the same RT instance. For example: http://support.company.com/ https://secure.company.com/support/ The last part of the URL can be the same, but the hostname is different (because you can't use NameVirtualHosts with HTTPS). Configuring Apache to do this is no problem. But I don't know much about the internals of RT. I'm refering to the configuration variables $WebPath, $WebBaseURL $WebPath is not a real problem, but as $WebBaseURL contains the hostname, there might be problems if the Apache virtual server name is different from the server name in $WebPath. Regards, Matthias From jesse at bestpractical.com Tue Jul 15 13:41:35 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 15 Jul 2003 13:41:35 -0400 Subject: [rt-users] Re: Writing custom scrips in RT 3.0 web interface In-Reply-To: References: <2494AA86-B621-11D7-8F61-000A278288A2@mac.com> <20030715011712.GV13868@fsck.com> Message-ID: <20030715174135.GK15007@fsck.com> On Tue, Jul 15, 2003 at 10:39:34AM +0200, Przemyslaw Jaroszewski wrote: > My current issue is trying to find a comprehensive list of variables that > can be used in custom scrips and possible values that can be assigned to > them. Well, "variables" isn't quite right, since you've got the full power of perl in those templates. The entire RT api is available to you. $Ticket, $Transaction, $Argument and $Requestor are available as convenience variables. Full documentation on Ticket and Transaction objects is available using perldoc. > > It seems many people are asking for more info on scrips on the mailing list > rt-users - without any luck :( > > Best regards > Przemek > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Greg.Hering at bench.com Tue Jul 15 13:48:11 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Tue, 15 Jul 2003 12:48:11 -0500 Subject: [rt-users] Mail Gateway issues Message-ID: <1E11D88103D7BF44AF240F64215087B302354954@al-ex01.al.bench.com> Can you run sendmail manually? What do you mean by 'smrsh' not available. On my system 'man smrsh' said to put the link in /var/adm/sm.bin, and in there I have a link rt-mailgate -> /opt/rt3/bin/rt-mailgate. Can you describe that setup? Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 -----Original Message----- From: Ryan MacDonald [mailto:ryan at hugehosting.com] Sent: Tuesday, July 15, 2003 11:02 AM To: rt-users at lists.fsck.com Subject: [rt-users] Mail Gateway issues Hey Guys, I'm sure this is a commonly answered email, but I can't seem to find a solution that works for me. I'm running the latest version of RT (3.0.4) and have completed all the installation tasks and everything appears to be working. However I can not get the mailgateway portion to work correctly. I've added the required aliases to my /etc/aliases file (running sendmail-8.11.6-25.73 on RH7.3): general: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/" general-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://tickets.hugehosting.com/" dedicated: "|/opt/rt3/bin/rt-mailgate --queue dedicated --action correspond --url http://tickets.hugehosting.com/" dedicated-comment: "|/opt/rt3/bin/rt-mailgate --queue dedicated --action comment --url http://tickets.hugehosting.com/" etc... I ran into the issue of "smrsh" not being available however the symlink fixed this problem. However now when email is sent to the system I get stuck in the queue with the following in the log: Jul 15 09:58:54 tickets sendmail[19912]: h6FFwsW19912: from=, size=283, class=0, nrcpts=1, msgid=, proto=ESMTP, relay=root at localhost Jul 15 09:58:54 tickets sendmail[19913]: h6FFwsW19912: to="|/opt/rt3/bin/rt-mailgate --queue private --action correspond --url http://tickets.hugehosting.com/", ctladdr= (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30018, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL I've tried multiple permissions changes, and searched all over google and other sources to find a solution. However with no luck. Can anyone help? Thanks in advance, Ryan _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From rob.joost at knowledgenet.com Tue Jul 15 13:55:16 2003 From: rob.joost at knowledgenet.com (Robert Joost) Date: 15 Jul 2003 10:55:16 -0700 Subject: [rt-users] Mail Gateway issues In-Reply-To: <1E11D88103D7BF44AF240F64215087B302354954@al-ex01.al.bench.com> References: <1E11D88103D7BF44AF240F64215087B302354954@al-ex01.al.bench.com> Message-ID: <1058291716.25130.4.camel@joost.knowledgenet.corp> Does your sendmail.mc have the following features? define(`confEBINDIR', `/usr/libexec')dnl FEATURE(`smrsh',`/usr/local/libexec/smrsh')dnl That's what I got in my sendmail.mc, and you got the link to rt-mailgate correct. Maybe you're not actually calling smrsh correctly. It's a sendmail issue though, not an rt problem. On Tue, 2003-07-15 at 10:48, Greg.Hering at bench.com wrote: > Can you run sendmail manually? > > What do you mean by 'smrsh' not available. > On my system 'man smrsh' said to put the link in /var/adm/sm.bin, and in there I have a link > > rt-mailgate -> /opt/rt3/bin/rt-mailgate. > > Can you describe that setup? > > > > Gregory L. Hering > (256) 722-6420 > 4807 Bradford Dr > Benchmark Electronics, Inc. > Huntsville, Al 35805 > > > > -----Original Message----- > From: Ryan MacDonald [mailto:ryan at hugehosting.com] > Sent: Tuesday, July 15, 2003 11:02 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] Mail Gateway issues > > > Hey Guys, > > I'm sure this is a commonly answered email, but I can't seem to find a > solution that works for me. I'm running the latest version of RT > (3.0.4) and have completed all the installation tasks and everything > appears to be working. However I can not get the mailgateway portion to > work correctly. I've added the required aliases to my /etc/aliases file > (running sendmail-8.11.6-25.73 on RH7.3): > > general: "|/opt/rt3/bin/rt-mailgate --queue general --action > correspond --url http://localhost/" > general-comment: "|/opt/rt3/bin/rt-mailgate --queue general > --action comment --url http://tickets.hugehosting.com/" > dedicated: "|/opt/rt3/bin/rt-mailgate --queue dedicated --action > correspond --url http://tickets.hugehosting.com/" > dedicated-comment: "|/opt/rt3/bin/rt-mailgate --queue dedicated > --action comment --url http://tickets.hugehosting.com/" > etc... > > I ran into the issue of "smrsh" not being available however the symlink > fixed this problem. However now when email is sent to the system I get > stuck in the queue with the following in the log: > > Jul 15 09:58:54 tickets sendmail[19912]: h6FFwsW19912: > from=, size=283, class=0, nrcpts=1, > msgid=, > proto=ESMTP, relay=root at localhost > Jul 15 09:58:54 tickets sendmail[19913]: h6FFwsW19912: > to="|/opt/rt3/bin/rt-mailgate --queue private --action correspond --url > http://tickets.hugehosting.com/", > ctladdr= (8/0), delay=00:00:00, > xdelay=00:00:00, mailer=prog, pri=30018, dsn=4.0.0, stat=Deferred: prog > mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL > > I've tried multiple permissions changes, and searched all over google > and other sources to find a solution. However with no luck. > > Can anyone help? > > Thanks in advance, > Ryan > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Rob Joost Unix Administrator KnowledgeNet 14624 N. Scottsdale Road, #300 Scottsdale, AZ 85254 Phone: (480) 315-4841 Cell: (602) 920-6113 Email: rob.joost at knowledgenet.com Web: Why KnowledgeNet? Listen and learn from top customers -- Cisco, US Postal Service, and EMC, to name a few! From khera at kcilink.com Tue Jul 15 14:01:20 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 15 Jul 2003 14:01:20 -0400 Subject: [rt-users] RT2/3 with HTTP and HTTPS In-Reply-To: <200307151853.36031.lists@konfido.de> References: <20030715162502.3280.39635.Mailman@pallas.eruditorum.org> <200307151853.36031.lists@konfido.de> Message-ID: <16148.16752.273716.490390@yertle.int.kciLink.com> >>>>> "MJ" == Matthias Juchem writes: MJ> $WebPath is not a real problem, but as $WebBaseURL contains the MJ> hostname, there might be problems if the Apache virtual server MJ> name is different from the server name in $WebPath. You may get mix of http and https reference links in your pages (for images) which may cause some browsers to barf. Stick with one or the other for best results. Of course there's nothing like actually trying it... From raanders at acm.org Tue Jul 15 17:51:38 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Tue, 15 Jul 2003 14:51:38 -0700 (PDT) Subject: [rt-users] Ack! RT2 online docs are gone. Message-ID: It must be my month. Last week it was a crashing hard drive on the machine running RT(2). Just got it 99% back up and was finishing it off using the documentation on the website this AM then the whole site changed! Not more RT2. So getting beyond the the sob story I'll ask my questions. I was fiddling with the database and RT while a user was trying to add comments on a ticket when I happened to restart RT (Apache). I now have a bogus entry that needs some modification. Despite my recommendation to just make a correcting entry I'm suppose to modify the entry. The problem is I can't figure out which table it is in. I'm no SQL newbie and the missing RT2 documentation have contrived. Where are the comments stored? Second question concerns sessiondata. If I shut Apache down can I delete the stuff in sessiondata? I remember reading about this but that was several months ago. TIA, Rod -- "Open Source Software - Sometimes you get more than you paid for..." From snewton at us.ibm.com Tue Jul 15 18:00:18 2003 From: snewton at us.ibm.com (Scott Newton) Date: Tue, 15 Jul 2003 15:00:18 -0700 Subject: [rt-users] Replying to Resolved tickets reopens them - this is not what I want Message-ID: Requesters send their request for help to the "main" queue, we then have a dispatcher move the ticket to a more descriptive queue, like "OS-Install". The "main" queue is the only queue that grants Everyone the CreateTicket and SeeQueue perms. All other queues grant the Requester the following perms, CommentOn Ticket, ReplyToTicket, and ShowTicket. When we Resolve a ticket from OS-Install, and the user responds back (usually to say thanks or via "Out of Office" autoreply) it reopens the ticket. I thought I had stripped out all the rights that allow this, but apparently something is still letting it happen. I only want tickets to be created in "main" by the Requesters. But I want Requesters to be able to correspond on their tickets and be able to view the ticket details when they login. Can someone shed some light on which perms are best for what I'm trying to do? Thanks for any help! Scott Newton - Systems Management Integration Professional - Sr Portland, OR - (503) 221-2662 - T/L 388-2662 -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Tue Jul 15 20:07:02 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 15 Jul 2003 20:07:02 -0400 Subject: [rt-users] Ack! RT2 online docs are gone. In-Reply-To: References: Message-ID: <20030716000702.GU15007@fsck.com> On Tue, Jul 15, 2003 at 02:51:38PM -0700, Roderick A. Anderson wrote: > It must be my month. Last week it was a crashing hard drive on the > machine running RT(2). Just got it 99% back up and was finishing it off > using the documentation on the website this AM then the whole site > changed! Not more RT2. fsck.com/rtfm/ We'll work on getting a link to the old docs back up. > > TIA, > Rod > -- > "Open Source Software - Sometimes you get more than you paid for..." > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From raanders at acm.org Tue Jul 15 21:08:03 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Tue, 15 Jul 2003 18:08:03 -0700 (PDT) Subject: [rt-users] Ack! RT2 online docs are gone. In-Reply-To: <20030716000702.GU15007@fsck.com> Message-ID: On Tue, 15 Jul 2003, Jesse Vincent wrote: > fsck.com/rtfm/ > > We'll work on getting a link to the old docs back up. Once again you prove to be 'da man'. Thanks. BTW, both last week and this I had plans to install RT3 and migrate our data over after your talk at OSCON. Both weeks something got broke that prevented it but I will win out in the end. And for those that were not fortunate enough to attend OSCON I suggest you contact O'Reilly and Associates about a RT Book. Though Jesse and Robert's presentation had to be lightening quick to cover what they wanted cover it was good and 'kind of' based on a book idea. (Robert did I catch the hint? :-) Again thanks for the pointer to the RT2 docs. Rod -- "Open Source Software - Sometimes you get more than you paid for..." From midgard at garnetws.com Tue Jul 15 22:23:32 2003 From: midgard at garnetws.com (Miles Scruggs) Date: Tue, 15 Jul 2003 19:23:32 -0700 Subject: [rt-users] Installation Usability Message-ID: <01d601c34b41$40843730$510211ac@canuck> After fighting with the install for more hours than I would like to admit, I think there could be some changes made, to improve the ease of it, just a little. Right now RT seems to be written by perl programmers (ya I came up with that all on my own) for perl programmers. The config files aren't just standard flat files that values get read out of. There is a mix of ' vs " . That I still can't make heads or tails out of. What is the difference between these three? Set($Organization , "example.com"); & Set($CorrespondAddress , 'RT::CorrespondAddress.not.set'); & Set($WebBaseURL , "http://RT::WebBaseURL.not.configured:80"); The difference isn't what is important, it is the fact to a non perl programmer like myself this makes little if no sense. I do have a little programming background so things like the ; at the end of lines do make sense, but should they have to? Why not make the setup and install easy for people that have no programming experience (I know scary thought to have admins like these running loose, but they do exist). Also it took me sometime debugging before I realized that the config file was loaded at apache runtime, and not called from the rt scripts. It never hinted in the manual that you needed to restart Apache when you changed a config directive. I don't know enough about performance with perl, but is much lost on having a flat file parsed similar to httpd.conf or php.ini (where there isn't a huge mess of syntax to worry about) , and have the values be read at RT login or as they are needed? Anyway complements to the programmers that have done a great job so far. By far the best trouble ticket framework out there, and yes I know it is under dev, but now I'm close to bald. Miles -------------- next part -------------- A non-text attachment was scrubbed... Name: winmail.dat Type: application/ms-tnef Size: 4732 bytes Desc: not available URL: From midgard at garnetws.com Tue Jul 15 22:24:01 2003 From: midgard at garnetws.com (Miles Scruggs) Date: Tue, 15 Jul 2003 19:24:01 -0700 Subject: [rt-users] Out going email problem solved Message-ID: <01da01c34b41$51f84b50$510211ac@canuck> I spent many hours these last few months trying to get RT to send outgoing mail. Turns out there is a little undocumented (at least as far as I can find) feature/bug. If $CorrespondAddress = 'RT::CorrespondAddress.not.set'; $CommentAddress = 'RT::CommentAddress.not.set'; are not set, and no queue specific email address is given then outgoing mail will not be sent. RT will give NO ERRORS and one could assume that the mail has been sent. MTA logs will show zero activity, and there appears to be a black hole. While it is safe to assume that everyone will want to set these before production, it doesn't seem mandatory, especially for someone who is just trying the program out and wants to test it, before tweaking all the setting for production. Can someone please document this in the manual, and add a note to the config file settings. "$CorrespondAddress and $CommentAddress are the default addresses that will be listed in From: and Reply-To: headers of reply and comment mail tracked by RT, unless overridden by a queue-specific address." It needs to be noted that outgoing mail will not work without this being set. There have been at least 5 people that have mailed me about this problem since I posted to the list multiple times about not being able to get outgoing mail working. Miles Scruggs -------------- next part -------------- A non-text attachment was scrubbed... Name: winmail.dat Type: application/ms-tnef Size: 4248 bytes Desc: not available URL: From mallah at trade-india.com Tue Jul 15 23:38:00 2003 From: mallah at trade-india.com (mallah at trade-india.com) Date: Wed, 16 Jul 2003 09:08:00 +0530 (IST) Subject: [rt-users] rt2-to-rt3 deletes the root user.. Message-ID: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> How Do we recreate the root user on rt3 which gets deleted by the rt2-to-rt3 conversion script. Does rt 3.0.4 works with postgresql 7.3.x ? i was forced to use Pgsql 7.2.x with Rt 2.0.x i hope it works this time. Regds. Mallah. ----------------------------------------- Over 1,00,000 exporters are waiting for your order! Click below to get in touch with leading Indian exporters listed in the premier trade directory Exporters Yellow Pages. http://www.trade-india.com/dyn/gdh/eyp/ From ler at lerctr.org Tue Jul 15 23:41:34 2003 From: ler at lerctr.org (Larry Rosenman) Date: Tue, 15 Jul 2003 22:41:34 -0500 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> Message-ID: <17080000.1058326894@lerlaptop.lerctr.org> I'm using RT3.0.4 with PG7.3.3 LER --On Wednesday, July 16, 2003 09:08:00 +0530 mallah at trade-india.com wrote: > > > How Do we recreate the root user on rt3 which gets deleted by the > rt2-to-rt3 conversion script. > > Does rt 3.0.4 works with postgresql 7.3.x ? > i was forced to use Pgsql 7.2.x with Rt 2.0.x > i hope it works this time. > > Regds. > > Mallah. > > > ----------------------------------------- > Over 1,00,000 exporters are waiting for your order! Click below to get > in touch with leading Indian exporters listed in the premier > trade directory Exporters Yellow Pages. > http://www.trade-india.com/dyn/gdh/eyp/ > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From jesse at bestpractical.com Tue Jul 15 23:58:11 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 15 Jul 2003 23:58:11 -0400 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> Message-ID: <20030716035811.GY15007@fsck.com> On Wed, Jul 16, 2003 at 09:08:00AM +0530, mallah at trade-india.com wrote: > > > How Do we recreate the root user on rt3 which gets deleted by the > rt2-to-rt3 conversion script. You didn't have a "root" superuser in your RT2 instance? Just use your existing RT2 superuser to create a new 'root' account. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mallah at trade-india.com Wed Jul 16 00:07:07 2003 From: mallah at trade-india.com (mallah at trade-india.com) Date: Wed, 16 Jul 2003 09:37:07 +0530 (IST) Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <17080000.1058326894@lerlaptop.lerctr.org> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <17080000.1058326894@lerlaptop.lerctr.org> Message-ID: <1135.219.65.233.123.1058328427.squirrel@mail.trade-india.com> > I'm using RT3.0.4 with PG7.3.3 Hmmm , rt2-to-rt3 is then providing a golden chance for the MySQL + RT 2.0.x usersto migrate to PgSQL 7.3.3/7.4dev + RT 3.0.4 , becoz the export - import code is cooly DB independent :-) changing DBs within RT 2.0.x or 3.0.x is not that easy . regds mallah. > > LER > > > --On Wednesday, July 16, 2003 09:08:00 +0530 mallah at trade-india.com > wrote: > >> >> >> How Do we recreate the root user on rt3 which gets deleted by the >> rt2-to-rt3 conversion script. >> >> Does rt 3.0.4 works with postgresql 7.3.x ? >> i was forced to use Pgsql 7.2.x with Rt 2.0.x >> i hope it works this time. >> >> Regds. >> >> Mallah. >> >> >> ----------------------------------------- >> Over 1,00,000 exporters are waiting for your order! Click below to get >> in touch with leading Indian exporters listed in the premier >> trade directory Exporters Yellow Pages. >> http://www.trade-india.com/dyn/gdh/eyp/ >> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> Have you read the FAQ? The RT FAQ Manager lives at >> http://fsck.com/rtfm >> > > > > -- > Larry Rosenman http://www.lerctr.org/~ler > Phone: +1 972-414-9812 E-Mail: ler at lerctr.org > US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 ----------------------------------------- Over 1,00,000 exporters are waiting for your order! Click below to get in touch with leading Indian exporters listed in the premier trade directory Exporters Yellow Pages. http://www.trade-india.com/dyn/gdh/eyp/ From jesse at bestpractical.com Wed Jul 16 00:11:19 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 00:11:19 -0400 Subject: [rt-users] Out going email problem solved In-Reply-To: <01da01c34b41$51f84b50$510211ac@canuck> References: <01da01c34b41$51f84b50$510211ac@canuck> Message-ID: <20030716041119.GZ15007@fsck.com> On Tue, Jul 15, 2003 at 07:24:01PM -0700, Miles Scruggs wrote: > > I spent many hours these last few months trying to get RT to send outgoing > mail. Turns out there is a little undocumented (at least as far as I can > find) feature/bug. > > If > > $CorrespondAddress = 'RT::CorrespondAddress.not.set'; > $CommentAddress = 'RT::CommentAddress.not.set'; > > are not set, and no queue specific email address is given then outgoing mail > will not be sent. RT will give NO ERRORS and one could assume that the > mail has been sent. MTA logs will show zero activity, and there appears to > be a black hole. Really? what about the syslog? I know I've had an RT instance send me mail from 'RT::CommentAddress.not.set at host.domain'. What MTA are you using? If you change that default to RT_CorrespondAddressNotSet does it start working? H > > While it is safe to assume that everyone will want to set these before > production, it doesn't seem mandatory, especially for someone who is just > trying the program out and wants to test it, before tweaking all the setting > for production. It has been our intent that it should work (but have a wrong return address) if those values are left alone. If some modern MTA has broken that behaviour, I'll fix the core so that it will still work. > There have been at least 5 people that have mailed me about this problem > since I posted to the list multiple times about not being able to get > outgoing mail working. *nod* Thank you for getting to the bottom of this. It's greatly appreciated. > Miles Scruggs -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mallah at trade-india.com Wed Jul 16 00:17:46 2003 From: mallah at trade-india.com (mallah at trade-india.com) Date: Wed, 16 Jul 2003 09:47:46 +0530 (IST) Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <20030716035811.GY15007@fsck.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <20030716035811.GY15007@fsck.com> Message-ID: <1152.219.65.233.123.1058329066.squirrel@mail.trade-india.com> > > > > On Wed, Jul 16, 2003 at 09:08:00AM +0530, mallah at trade-india.com wrote: >> >> >> How Do we recreate the root user on rt3 which gets deleted by the >> rt2-to-rt3 conversion script. > > You didn't have a "root" superuser in your RT2 instance? Yep ! { 'Comments' => 'SuperUser', 'Privileged' => '1', 'RealName' => 'Root', 'EmailAddress' => 'mallah_rajesh at yahoo.com', 'Creator' => '1', 'Gecos' => 'root', 'Signature' => 'Root.', 'LastUpdatedBy' => '3', 'Password' => 'kqL1xZtDh2SL.', 'Created' => '2001-11-20 13:49:46+00', 'id' => '3', 'LastUpdated' => '2002-12-02 08:27:53+00', 'Name' => 'root' }, Just use your > existing RT2 superuser to create a new 'root' account. there is not root user in users table in the rt3 database. in dumpfile-to-rt-3.0 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ if ($import_users) { print "Importing users\n"; my $users = $VAR1->{'User'}; $RT::Handle->SimpleQuery("DELETE FROM Users where Name='root'"); foreach my $user ( @{$users} ) { print "u"; encode_hashref($user); import_user($user); } print "\n"; } ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ regds mallah. > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. ----------------------------------------- Over 1,00,000 exporters are waiting for your order! Click below to get in touch with leading Indian exporters listed in the premier trade directory Exporters Yellow Pages. http://www.trade-india.com/dyn/gdh/eyp/ From jesse at bestpractical.com Wed Jul 16 00:22:43 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 00:22:43 -0400 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <1152.219.65.233.123.1058329066.squirrel@mail.trade-india.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <20030716035811.GY15007@fsck.com> <1152.219.65.233.123.1058329066.squirrel@mail.trade-india.com> Message-ID: <20030716042243.GB15007@fsck.com> On Wed, Jul 16, 2003 at 09:47:46AM +0530, mallah at trade-india.com wrote: > >> How Do we recreate the root user on rt3 which gets deleted by the > >> rt2-to-rt3 conversion script. > > > > You didn't have a "root" superuser in your RT2 instance? > > Yep ! > { > 'Comments' => 'SuperUser', > 'Password' => 'kqL1xZtDh2SL.', you might want to make sure you change that password now. > 'id' => '3', > 'Name' => 'root' > }, > > Just use your > > existing RT2 superuser to create a new 'root' account. > > there is not root user in users table in the rt3 database. > > in dumpfile-to-rt-3.0 That removes it from your RT3 database before importing your RT2 database. If you really don't have a root user any more, then your upgrade may have failed. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From ler at lerctr.org Wed Jul 16 00:25:14 2003 From: ler at lerctr.org (Larry Rosenman) Date: Tue, 15 Jul 2003 23:25:14 -0500 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <1135.219.65.233.123.1058328427.squirrel@mail.trade-india.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <17080000.1058326894@lerlaptop.lerctr.org> <1135.219.65.233.123.1058328427.squirrel@mail.trade-india.com> Message-ID: <39350000.1058329514@lerlaptop.lerctr.org> --On Wednesday, July 16, 2003 09:37:07 +0530 mallah at trade-india.com wrote: > > >> I'm using RT3.0.4 with PG7.3.3 > > Hmmm , > > rt2-to-rt3 is then providing a golden chance for the MySQL + RT 2.0.x > usersto migrate to PgSQL 7.3.3/7.4dev + RT 3.0.4 , becoz the export - > import code is cooly DB independent :-) Just remember to set the sequences after the import (see my message to the list about 2-3 months ago). Jesse, Any chance of the script(s) being updated soon for that for Pg? > > changing DBs within RT 2.0.x or 3.0.x is not that easy . Hehe. > > > regds > mallah. > > >> >> LER >> >> >> --On Wednesday, July 16, 2003 09:08:00 +0530 mallah at trade-india.com >> wrote: >> >>> >>> >>> How Do we recreate the root user on rt3 which gets deleted by the >>> rt2-to-rt3 conversion script. >>> >>> Does rt 3.0.4 works with postgresql 7.3.x ? >>> i was forced to use Pgsql 7.2.x with Rt 2.0.x >>> i hope it works this time. >>> >>> Regds. >>> >>> Mallah. >>> >>> >>> ----------------------------------------- >>> Over 1,00,000 exporters are waiting for your order! Click below to get >>> in touch with leading Indian exporters listed in the premier >>> trade directory Exporters Yellow Pages. >>> http://www.trade-india.com/dyn/gdh/eyp/ >>> >>> >>> _______________________________________________ >>> rt-users mailing list >>> rt-users at lists.fsck.com >>> http://lists.fsck.com/mailman/listinfo/rt-users >>> >>> Have you read the FAQ? The RT FAQ Manager lives at >>> http://fsck.com/rtfm >>> >> >> >> >> -- >> Larry Rosenman http://www.lerctr.org/~ler >> Phone: +1 972-414-9812 E-Mail: ler at lerctr.org >> US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 > > > > ----------------------------------------- > Over 1,00,000 exporters are waiting for your order! Click below to get > in touch with leading Indian exporters listed in the premier > trade directory Exporters Yellow Pages. > http://www.trade-india.com/dyn/gdh/eyp/ > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Larry Rosenman http://www.lerctr.org/~ler Phone: +1 972-414-9812 E-Mail: ler at lerctr.org US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749 From jesse at bestpractical.com Wed Jul 16 00:31:46 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 00:31:46 -0400 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <39350000.1058329514@lerlaptop.lerctr.org> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <17080000.1058326894@lerlaptop.lerctr.org> <1135.219.65.233.123.1058328427.squirrel@mail.trade-india.com> <39350000.1058329514@lerlaptop.lerctr.org> Message-ID: <20030716043146.GC15007@fsck.com> > Just remember to set the sequences after the import (see my message to the > list about 2-3 months ago). > > Jesse, > Any chance of the script(s) being updated soon for that for Pg? > A patch would be greatly appreciated. Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mallah at trade-india.com Wed Jul 16 03:29:51 2003 From: mallah at trade-india.com (Rajesh Kumar Mallah) Date: Wed, 16 Jul 2003 12:59:51 +0530 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <20030716042243.GB15007@fsck.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <1152.219.65.233.123.1058329066.squirrel@mail.trade-india.com> <20030716042243.GB15007@fsck.com> Message-ID: <200307161259.51945.mallah@trade-india.com> > database. If you really don't have a root user any more, then your > upgrade may have failed. Hmmm.. Thats scary, Please tell me what am i supposed to do then? i redescribe the situation: existing version: 2.0.15 user root exists which some non trivial password. rt2-to-dumpfile dumps the metadata and tickets (27000 of them) dumpfile-to-rt3 code is not restoring the 'root' user and looks like explicity deleting it. [ is it really so ? ] Regds Mallah. On Wednesday 16 Jul 2003 9:52 am, Jesse Vincent wrote: > On Wed, Jul 16, 2003 at 09:47:46AM +0530, mallah at trade-india.com wrote: > > >> How Do we recreate the root user on rt3 which gets deleted by the > > >> rt2-to-rt3 conversion script. > > > > > > You didn't have a "root" superuser in your RT2 instance? > > > > Yep ! > > { > > 'Comments' => 'SuperUser', > > 'Password' => 'kqL1xZtDh2SL.', > > you might want to make sure you change that password now. > > > 'id' => '3', > > 'Name' => 'root' > > }, > > > > Just use your > > > > > existing RT2 superuser to create a new 'root' account. > > > > there is not root user in users table in the rt3 database. > > > > in dumpfile-to-rt-3.0 > > That removes it from your RT3 database before importing your RT2 > database. If you really don't have a root user any more, then your > upgrade may have failed. From gerald.fehringer at openadvice.de Wed Jul 16 03:58:45 2003 From: gerald.fehringer at openadvice.de (Gerald Fehringer) Date: Wed, 16 Jul 2003 09:58:45 +0200 Subject: [rt-users] rt3.0.4 - sendind attachment ? Message-ID: <200307160958.45675.gerald.fehringer@openadvice.de> hi, if i open a new ticket, attached are some files, the email is sent out without the attachments. is it possible to send out the whole message ? thanks geri From micha_rt at internetx.de Wed Jul 16 04:05:57 2003 From: micha_rt at internetx.de (michab) Date: Wed, 16 Jul 2003 10:05:57 +0200 Subject: [rt-users] Re: Writing custom scrips in RT 3.0 web interface In-Reply-To: <20030715174135.GK15007@fsck.com> Message-ID: <200371610557.826544@worker> hi Jesse, i asked several times, nobody gave an answere. how can we write scripts and support RT3 if nobody is willing to give an answere ? can you please take a look (also in den dev-list) to the subject: "Free Selects in DB, who already did it ?" and maybe one of the developers of RT is clement to give some help here.. thx+best regards, micha Am Tue, 15 Jul 2003 13:41:35 -0400, schrieb Jesse Vincent (jesse at bestpractical.com): > > >On Tue, Jul 15, 2003 at 10:39:34AM +0200, Przemyslaw Jaroszewski wrote: >>?My current issue is trying to find a comprehensive list of variables that >>?can be used in custom scrips and possible values that can be assigned to >>?them. > >Well, "variables" isn't quite right, since you've got the full power of >perl in those templates. The entire RT api is available to you. > >$Ticket, $Transaction, $Argument and $Requestor are available as >convenience variables. Full documentation on Ticket and Transaction >objects is available using perldoc. > >> >>?It seems many people are asking for more info on scrips on the mailing list >>?rt-users - without any luck :( >> >>?Best regards >>?Przemek -- michab, micha_rt at internetx.de on 16.07.2003 From hwagener at hamburg.fcb.com Wed Jul 16 04:26:25 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 16 Jul 2003 10:26:25 +0200 Subject: [rt-users] Re: Writing custom scrips in RT 3.0 web interface In-Reply-To: <200371610557.826544@worker> References: <200371610557.826544@worker> Message-ID: <305BD77E-B767-11D7-8EE9-003065DC18B8@hamburg.fcb.com> On Mittwoch, 16. Juli 2003, at 10:05 Uhr, michab wrote: > hi Jesse, > > i asked several times, nobody gave an answere. > how can we write scripts and support RT3 if nobody is willing to give > an answere ? > OK, I will try to summarise the already given answers: - It is not advised to manipulate the RT database directly, because You (and everyone else trying) will most probably break it. Using the RT API is more useful for the whole community, because Your solution will be database independent. - The RT perl API is documented using perldoc in the various perl modules that are the basis of RT. If You don't understand parts of the documentation, please be more specific into what needs improvements. If You have parts of code that don't work or don't work as expected, feel free to post them on the rt-devel list, where such things are usually dicussed happily. - The easiest way to manipulate RT not using the mail-gateway or web frontend is to write a perl script using the API provided. You can then write wrappers in various languages calling the perl script. - A command line interface will be part of the next release, 3.0.5. This will keep You off the script writing part, and You can concentrate on the wrapers and the functionality You want/need. Just have some patience. Regards, Harald From micha_rt at internetx.de Wed Jul 16 04:54:07 2003 From: micha_rt at internetx.de (michab) Date: Wed, 16 Jul 2003 10:54:07 +0200 Subject: [rt-users] Re: Writing custom scrips in RT 3.0 web interface In-Reply-To: <305BD77E-B767-11D7-8EE9-003065DC18B8@hamburg.fcb.com> Message-ID: <200371610547.577500@worker> hi harald, before you gave me answeres that won?t help me in any way, please take a look to my email first... 1) i don?t want to "manipulate the RT database directly", i don?t want to change an existing table, i added one.... that's all till now... 2) i want to make a select on this table - THAT?S ALL i would be very happy if somebody would be able to give an short example here. these are 5 lines of code for somebody who is familiar with that. is that overkilled ? i don?t think so... one the one hand, people should work together and help each other, write scripts and tools to support RT, on the other hand, i get only some nice patter - great. and before you answere, think about if you are able to give me a solution here, an answere that helps me here with my problem instead of listing features RT will have in the future, nobody asked for that, sorry. best regards, micha Am Wed, 16 Jul 2003 10:26:25 +0200, schrieb Harald Wagener (hwagener at hamburg.fcb.com): > >On Mittwoch, 16. Juli 2003, at 10:05 Uhr, michab wrote: > >>?hi Jesse, >> >>?i asked several times, nobody gave an answere. >>?how can we write scripts and support RT3 if nobody is willing to give >>?an answere ? >> > >OK, I will try to summarise the already given answers: > >- It is not advised to manipulate the RT database directly, because You >(and everyone else trying) will most probably break it. Using the RT >API is more useful for the whole community, because Your solution will >be database independent. > >- The RT perl API is documented using perldoc in the various perl >modules that are the basis of RT. If You don't understand parts of the >documentation, please be more specific into what needs improvements. If >You have parts of code that don't work or don't work as expected, feel >free to post them on the rt-devel list, where such things are usually >dicussed happily. > >- The easiest way to manipulate RT not using the mail-gateway or web >frontend is to write a perl script using the API provided. You can then >write wrappers in various languages calling the perl script. > >- A command line interface will be part of the next release, 3.0.5. >This will keep You off the script writing part, and You can concentrate >on the wrapers and the functionality You want/need. Just have some >patience. > >Regards, >? ? ?Harald -- michab, micha_rt at internetx.de on 16.07.2003 From rechena at ispower.org Wed Jul 16 05:53:42 2003 From: rechena at ispower.org (Joao Rechena) Date: Wed, 16 Jul 2003 10:53:42 +0100 Subject: [rt-users] Re: Redhat 7.3 and RT 3.0.4 In-Reply-To: <3F140BF9.9010902@itsecurity3.its.uiowa.edu> References: <3F140BF9.9010902@itsecurity3.its.uiowa.edu> Message-ID: <20030716095342.7187.qmail@ispower.org> Hi, I've installed yesterday rt-3.0.4 with on RedHat 7.3, but I had to obtain a good performance to install perl 5.8. Wich error exactlly are you obtaining ? Regards rech Jason Alexander writes: > Hello, > > Has anyone gotten RT 3.0.4 to work in Redhat 7.3. I'm having some major > problems getting all the apache depends to build correctly. I didn't seem > to have this problem with 3.0.2. I've started with a clean install with > the same image I used when I setup 3.0.2 > > Thanks > Jason > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Joao Rechena mailto:rechena at ispower.org http://ispower.org ============================= "Have no phear I is here" From dj.dule at planetsky.com Wed Jul 16 05:45:23 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Wed, 16 Jul 2003 12:45:23 +0300 Subject: [rt-users] Installing RT on Red Hat 9 Message-ID: <200307161245.23402.dj.dule@planetsky.com> Hi all, I installed RT on Red Hat 9, and it is not working very well. I am using mod_perl 2 shipped with Red Hat, I suppose that is why. Problem is that I have to install it on Red Hat 9. So, what is your suggestion ? To downgrade to mod perl 1 ? Something else ? Thanks in advance, --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From sarmbruster at web.de Wed Jul 16 05:59:50 2003 From: sarmbruster at web.de (Stefan Armbruster) Date: 16 Jul 2003 11:59:50 +0200 Subject: [rt-users] switch off scribs to client for a single queue Message-ID: <1058349589.2355.6.camel@darthvader.nabios.lan> Hi, is it possible to switch of scribs to the client for a specific queue? I want to keep the global scrib configuration for all other queues. Is there a way to do this? Regards, Stefan From brent at telecom1.com Wed Jul 16 06:11:27 2003 From: brent at telecom1.com (Brent Geach) Date: Wed, 16 Jul 2003 11:11:27 +0100 Subject: [rt-users] Scrip errors Message-ID: <20030716101127.GA14395@telecom1.com> Hi I seem to be having a problem with a scrip Im now using rt-3.0.4 and exim as MTA Jul 16 10:48:38 db1 RT: #9228/15555 - Scrip 3 (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:92) Jul 16 10:48:39 db1 RT: sent To: Cc: Bcc: will at telecom1.xxx (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:302) Jul 16 10:48:39 db1 RT: error: couldn't parse head; error near: This message has been automatically generated in response to the creation of a trouble ticket regarding: ^I"", a summary of which appears below. (/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345) Jul 16 10:48:39 db1 RT: RT::Scrip=HASH(0x91dd8d0): Couldn't prepare Autoreply To Requestors (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:338) Jul 16 10:48:39 db1 RT: Ticket 9228 created in queue 'WL_eidos' by christian at phdi.uk (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:626) I have disabled the global scrip to send autoreply to requestors as we dont want this for every queue. It is enabled for specific individual queues though. Could anybody shed some light as to what is going on please? In the apache logs: [Wed Jul 16 10:42:31 2003] [notice] FastCGI: process manager initialized (pid 28114) [Wed Jul 16 10:42:31 2003] [warn] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" started (pid 28120) [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Wed Jul 16 09:48:39 2003] [error]: error: couldn't parse head; error near: [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: This message has been automatically generated in response to the [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: creation of a trouble ticket regarding: [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: "", [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: a summary of which appears below. [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: (/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345) -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From michael at maurer-it.com Wed Jul 16 06:25:31 2003 From: michael at maurer-it.com (Michael Pilz) Date: Wed, 16 Jul 2003 12:25:31 +0200 Subject: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim Message-ID: <87844F3B84E88E4EA0CD476EA3B9F71D074210@himalaya.maurer-it.com> hi i try to setup rt3 on debian and want to use the exim-hack for short aliases which is working fine on our rt2 system. is there a way to use a simulare hack on rt3 because it dosn't work out mfg michael pilz failure message below ***************************************************************************************** This message was created automatically by mail delivery software (Exim). A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: www-data_general+correspond at requesttracker3.maurer-it.com Child process of local_delivery_rt transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /usr/bin/rt-mailgate The following text was generated during the delivery attempt: ------ www-data_general+correspond at requesttracker3.maurer-it.com ------ /usr/bin/rt-mailgate invoked improperly No url provided to mail gateway! ***************************************************************************************** -------------------------------------------------- Michael Pilz Maurer IT Systeml?sungen KEG Projektleiter Kohlgasse 51/9 Tel: +43 1 545 449 711 A - 1050 WIEN Fax: +43 1 545 449 722 Mobil: +43 699 1104 3539 michael at maurer-it.com http://www.maurer-it.com -------------------------------------------------- From brent at telecom1.com Wed Jul 16 06:33:58 2003 From: brent at telecom1.com (Brent Geach) Date: Wed, 16 Jul 2003 11:33:58 +0100 Subject: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim In-Reply-To: <87844F3B84E88E4EA0CD476EA3B9F71D074210@himalaya.maurer-it.com> References: <87844F3B84E88E4EA0CD476EA3B9F71D074210@himalaya.maurer-it.com> Message-ID: <20030716103358.GB14395@telecom1.com> In your /etc/aliases file your aliases for rt should be sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action correspond --url http://urlofyourrthere/" Note the url part at the end On Wed, 16 Jul 2003, Michael Pilz wrote: > hi > i try to setup rt3 on debian and want to use the exim-hack for short aliases > which is working fine on our rt2 system. > > is there a way to use a simulare hack on rt3 because it dosn't work out > mfg michael pilz > > failure message below > > ***************************************************************************************** > This message was created automatically by mail delivery software (Exim). > > A message that you sent could not be delivered to one or more of its > recipients. This is a permanent error. The following address(es) failed: > > www-data_general+correspond at requesttracker3.maurer-it.com > Child process of local_delivery_rt transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: > /usr/bin/rt-mailgate > > The following text was generated during the delivery attempt: > > ------ www-data_general+correspond at requesttracker3.maurer-it.com ------ > > /usr/bin/rt-mailgate invoked improperly > > No url provided to mail gateway! > ***************************************************************************************** > -------------------------------------------------- > Michael Pilz Maurer IT Systeml?sungen KEG > Projektleiter > > Kohlgasse 51/9 Tel: +43 1 545 449 711 > A - 1050 WIEN Fax: +43 1 545 449 722 > Mobil: +43 699 1104 3539 > michael at maurer-it.com http://www.maurer-it.com > -------------------------------------------------- > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From mick at onramp.ca Wed Jul 16 07:34:10 2003 From: mick at onramp.ca (Mick Szucs) Date: 16 Jul 2003 07:34:10 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <200307161245.23402.dj.dule@planetsky.com> References: <200307161245.23402.dj.dule@planetsky.com> Message-ID: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> On Wed, 2003-07-16 at 05:45, Dusan Djordjevic wrote: > I installed RT on Red Hat 9, and it is not working very well. I am using > mod_perl 2 shipped with Red Hat, I suppose that is why. Problem is that > I have to install it on Red Hat 9. So, what is your suggestion ? To > downgrade to mod perl 1 ? Something else ? What I did: - rebuild mod_perl-1.99_09 from the Rawhide src.rpm. This will require the apr rpms as well - patch webmux.pl as outlined here: http://lists.fsck.com/pipermail/rt-devel/2003-May/003947.html And everything is much much better. Of course, you'll still have that damn Storable.pm error that no one has been able to get to the bottom of, but at least you'll be suffering in good company. :) Good luck. -- Mick Szucs Onramp Network Services Inc. From hwagener at hamburg.fcb.com Wed Jul 16 07:58:46 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 16 Jul 2003 13:58:46 +0200 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> References: <200307161245.23402.dj.dule@planetsky.com> <1058355250.10452.216.camel@hal9000.internal.onramp.ca> Message-ID: For me it works after setting LOCALE=C and - with a self compiled apache 1.3.27 - with a self compiled mod_fastcgi 2.4 - with a self compiled perl 5.8.0 - with a self compiled MySQL 4.x Regards, Harald From seph at directionless.org Wed Jul 16 08:53:02 2003 From: seph at directionless.org (seph) Date: Wed, 16 Jul 2003 08:53:02 -0400 Subject: [rt-users] Installation Usability In-Reply-To: <01d601c34b41$40843730$510211ac@canuck> ("Miles Scruggs"'s message of "Tue, 15 Jul 2003 19:23:32 -0700") References: <01d601c34b41$40843730$510211ac@canuck> Message-ID: > There is a mix of ' vs " . That I still can't make heads or tails > out of. What is the difference between these three? In your examples, there's no difference. ' is a literal quote, and " will expand things. ie: Set($Foo, '$bar'); -> sets $Foo to $bar Set($Foo, "$bar"); -> sets $Foo to whatever $bar was set to. > Why not make the setup and install easy for people that have no programming > experience (I know scary thought to have admins like these running loose, > but they do exist). I'm somewhat torn about this. On one hand, a very user friendly install and config process allows more people to use RT. On the other hand, it lets unqualified people deploy RT poorly, frustrating users and adding a support burden to the RT community. Of course, I have no connection to Best Practical, and have no idea what their feelings are. I've always found RT trivial to install and configure. I expect developer time is more of an issue anyhow. > Also it took me sometime debugging before I realized that the config file > was loaded at apache runtime, and not called from the rt scripts. It never > hinted in the manual that you needed to restart Apache when you changed a > config directive. This is documented in several different places. Along with a note saying that restarting apache is insufficient, and that you need a full stop and start. > I don't know enough about performance with perl, but is > much lost on having a flat file parsed similar to httpd.conf you know httpd.conf is also only read on apache start? seph From seph at directionless.org Wed Jul 16 08:54:51 2003 From: seph at directionless.org (seph) Date: Wed, 16 Jul 2003 08:54:51 -0400 Subject: [rt-users] switch off scribs to client for a single queue In-Reply-To: <1058349589.2355.6.camel@darthvader.nabios.lan> (Stefan Armbruster's message of "16 Jul 2003 11:59:50 +0200") References: <1058349589.2355.6.camel@darthvader.nabios.lan> Message-ID: > is it possible to switch of scribs to the client for a specific queue? > I want to keep the global scrib configuration for all other queues. > > Is there a way to do this? At present no. This has come up on rt-users from time to time, I think I saw patches awhile ago, but I don't know what version they were for. seph From prlawrence at Lehigh.EDU Wed Jul 16 05:02:52 2003 From: prlawrence at Lehigh.EDU (Phil R Lawrence) Date: Wed, 16 Jul 2003 04:02:52 -0500 Subject: [rt-users] Re: Writing custom scrips in RT 3.0 web interface In-Reply-To: <200371610547.577500@worker> References: <305BD77E-B767-11D7-8EE9-003065DC18B8@hamburg.fcb.com> <200371610547.577500@worker> Message-ID: <20030716040252.46b78938.prlawrence@lehigh.edu> On Wed, 16 Jul 2003 10:54:07 +0200 michab wrote: > hi harald, > > before you gave me answeres that won_t help me in any way, > please take a look to my email first... > > 1) i don_t want to "manipulate the RT database directly", i don_t want to > change an existing table, i added one.... that's all till now... > > 2) i want to make a select on this table - THAT_S ALL > > i would be very happy if somebody would be able to give an short example here. > these are 5 lines of code for somebody who is familiar with that. micha, Respectfully, I agree with harold. Please consider that the RT community seems to prefer all new development to use and sharpen the API. This is a discipline that may take extra time in the short-term, but will only strengthen the value of future versions. If you insist on going directly to the db... no problem! I have done so myself on one occasion after I was certain I understood what I was doing. If you want to do this then go to a mailing list for mySQL, PostgreSQL, DBI, or whatever, and ask them to help with your SELECT needs. Of course all of this imples that you desire to take on the responsibility of revision management for yet another piece of software in your shop... future releases of RT will more likely require modifications to your custom code than if you had used the API. I get the feeling that most people on this list will only take time to assist you if you decide to work within or extend the API. That doesn't indicate unfriendliness, just their chosen priorities. :-) prl From jaq at spacepants.org Wed Jul 16 10:01:16 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Thu, 17 Jul 2003 00:01:16 +1000 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <200307161245.23402.dj.dule@planetsky.com> References: <200307161245.23402.dj.dule@planetsky.com> Message-ID: <20030716140116.GS676@spacepants.org> This one time, at band camp, Dusan Djordjevic wrote: >Hi all, > >I installed RT on Red Hat 9, and it is not working very well. I am using >mod_perl 2 shipped with Red Hat, I suppose that is why. Problem is that >I have to install it on Red Hat 9. So, what is your suggestion ? To >downgrade to mod perl 1 ? Something else ? Hunt in the archives, there's an apache2+modperl2 configuration for redhat 8. if that doesn't work for you, please elaborate on the symptoms of the "not working very well". -- jaq at spacepants.org http://spacepants.org/jaq.gpg From ken at freeswan.ca Wed Jul 16 10:08:47 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Wed, 16 Jul 2003 10:08:47 -0400 (EDT) Subject: [rt-users] External Web Auth breaks rt-mailgate? In-Reply-To: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> Message-ID: I've got RT 3.03 setup and running fine with the webinterface, and modified the rtimportldap from 2.0 contrib to import all of my users into MySQL. I'm running Apache 1.x w/mod_auth_ldap setup, and all is good. Except, rt-mailgate doesn't work. Seems it posts to /REST/1.0/NoAuth/mail-gateway, which due to the use of ExternalWebAuth is covered by my apache config: Options Indexes FollowSymLinks AllowOverride None order allow,deny allow from all AuthName "Request Tracker" AuthType Basic LDAP_Server 127.0.0.1 LDAP_Port 389 Base_DN "OU=People,DC=company,DC=com" UID_Attr cn require filter (cn=*) And wants a username + password. I've tried to override the sub tree with: Options Indexes FollowSymLinks AllowOverride None order allow,deny allow from all However it still wants a username + password. Is there a quick fix around this? I can't be the 1st person to run into this... -- Ken Bantoft Super FreeS/WAN Maintainer ken at freeswan.ca http://www.freeswan.ca PGP Key: finger ken at bantoft.org From mick at onramp.ca Wed Jul 16 10:19:37 2003 From: mick at onramp.ca (Mick Szucs) Date: 16 Jul 2003 10:19:37 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <20030716140116.GS676@spacepants.org> References: <200307161245.23402.dj.dule@planetsky.com> <20030716140116.GS676@spacepants.org> Message-ID: <1058365177.10452.242.camel@hal9000.internal.onramp.ca> On Wed, 2003-07-16 at 10:01, Jamie Wilkinson wrote: > This one time, at band camp, Dusan Djordjevic wrote: > >Hi all, > > > >I installed RT on Red Hat 9, and it is not working very well. I am using > >mod_perl 2 shipped with Red Hat, I suppose that is why. Problem is that > >I have to install it on Red Hat 9. So, what is your suggestion ? To > >downgrade to mod perl 1 ? Something else ? > > Hunt in the archives, there's an apache2+modperl2 configuration for redhat > 8. if that doesn't work for you, please elaborate on the symptoms of the > "not working very well". There's a specific problem with mod_perl-1.99_07 that ships with Redhat 9 that limits POST requests to 8192 bytes. This was confirmed by mod_perl developer Stas Bekman. In RT this leads to truncated messages and mail loops (at least with Qmail, it gets SIGPIPE feeding the message to rt-mailgate and stores the message for future delivery) and all sorts of fun things. Redhat's response to my bug report was: "Please rebuild mod_perl from Rawhide source." Dunno if this is what Dusan is experiencing, but it should be anticipated for everyone attempting to run RT under a stock Redhat 9 installation. Plus the damn Storable.pm thing :) -- Mick Szucs Onramp Network Services Inc. From dj.dule at planetsky.com Wed Jul 16 10:24:05 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Wed, 16 Jul 2003 17:24:05 +0300 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058365177.10452.242.camel@hal9000.internal.onramp.ca> References: <200307161245.23402.dj.dule@planetsky.com> <20030716140116.GS676@spacepants.org> <1058365177.10452.242.camel@hal9000.internal.onramp.ca> Message-ID: <200307161724.05772.dj.dule@planetsky.com> Wednesday 16 July 2003 17:19, Mick Szucs: > Dunno if this is what Dusan is experiencing, but it should be > anticipated for everyone attempting to run RT under a stock Redhat 9 > installation. Well, generally it works clunky :) I am not quiet sure why, I do not have time to examine in depth. Anyway I started rebuilding mod_perl from rawhide (although I have some problems). So when I finish everything than we will know. Best regards, --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From jaq at spacepants.org Wed Jul 16 10:38:44 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Thu, 17 Jul 2003 00:38:44 +1000 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058365177.10452.242.camel@hal9000.internal.onramp.ca> References: <200307161245.23402.dj.dule@planetsky.com> <20030716140116.GS676@spacepants.org> <1058365177.10452.242.camel@hal9000.internal.onramp.ca> Message-ID: <20030716143844.GU676@spacepants.org> This one time, at band camp, Mick Szucs wrote: >There's a specific problem with mod_perl-1.99_07 that ships with Redhat >9 that limits POST requests to 8192 bytes. This was confirmed by >mod_perl developer Stas Bekman. Oh, okay. I'm now glad I switched to mod_fastcgi. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From cag at us.ibm.com Wed Jul 16 10:46:39 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Wed, 16 Jul 2003 09:46:39 -0500 Subject: [rt-users] External Web Auth breaks rt-mailgate? Message-ID: I believe just adding a "Satisfy Any" directive will solve you problem. You may want to deny from all and allow access to just rt-mailgate's IP in combination with the satisfy directive. Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Ken Bantoft Sent by: rt-users-admin at lists.fsck.com 07/16/03 09:08 AM To: rt-users at lists.fsck.com cc: Subject: [rt-users] External Web Auth breaks rt-mailgate? I've got RT 3.03 setup and running fine with the webinterface, and modified the rtimportldap from 2.0 contrib to import all of my users into MySQL. I'm running Apache 1.x w/mod_auth_ldap setup, and all is good. Except, rt-mailgate doesn't work. Seems it posts to /REST/1.0/NoAuth/mail-gateway, which due to the use of ExternalWebAuth is covered by my apache config: Options Indexes FollowSymLinks AllowOverride None order allow,deny allow from all AuthName "Request Tracker" AuthType Basic LDAP_Server 127.0.0.1 LDAP_Port 389 Base_DN "OU=People,DC=company,DC=com" UID_Attr cn require filter (cn=*) And wants a username + password. I've tried to override the sub tree with: Options Indexes FollowSymLinks AllowOverride None order allow,deny allow from all However it still wants a username + password. Is there a quick fix around this? I can't be the 1st person to run into this... -- Ken Bantoft Super FreeS/WAN Maintainer ken at freeswan.ca http://www.freeswan.ca PGP Key: finger ken at bantoft.org _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From kulm at shadowlink.net Wed Jul 16 11:40:00 2003 From: kulm at shadowlink.net (Josh) Date: Wed, 16 Jul 2003 09:40:00 -0600 Subject: [rt-users] RT with RTFM Message-ID: Ok, I'm running RT 3.0.4 with RTFM 2.0 RC1 on Apache/2.0.45 (Unix) mod_perl/1.99_08-dev Perl/v5.8.0 Anyway, RT works flawlessly, and RTFM seems to, I can add articles, change permissions, but when I try and reply to an email in RT and try to "include and RTFM article" it seems to work, but doesn't insert the article into my email. I've checked permissions all around and can't see anything that would affect this. Anyone had any similar problems? Thanks. Josh From joseph85750 at yahoo.com Wed Jul 16 11:44:11 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Wed, 16 Jul 2003 08:44:11 -0700 (PDT) Subject: [rt-users] scrips action question In-Reply-To: <20030715163423.37084.qmail@web13105.mail.yahoo.com> Message-ID: <20030716154411.80969.qmail@web13113.mail.yahoo.com> When setting up scrips, there is an action: NotifyOtherRecipients. Who are those people? From what I understand, if I want to send a copy of a ticket to someone, I'd use the web interface and add their name to the "CC" field, and make sure that if I do a 'correspond' that I have 'notifyCC' for correspond, or if i do a 'comment' that I have 'notifyCC' for comment. (or notifyAllWatchers for conditions, etc.). __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From midgard at garnetws.com Wed Jul 16 12:08:49 2003 From: midgard at garnetws.com (Miles Scruggs) Date: Wed, 16 Jul 2003 09:08:49 -0700 Subject: [rt-users] Out going email problem solved In-Reply-To: <20030716041119.GZ15007@fsck.com> Message-ID: <01f301c34bb4$8af00c90$510211ac@canuck> > Really? what about the syslog? I know I've had an RT instance send me > mail from 'RT::CommentAddress.not.set at host.domain'. What MTA are you > using? If you change that default to RT_CorrespondAddressNotSet does it > start working? I'm using qmail with smtp-auth, localhost and 127.* is set as relayclient. There are no logs for MTA at all. I'm almost certain that it doesn't make it that far. Syslog on debug, just show that that the mail has been sent. Jul 15 12:31:31 mail RT: #2/4 - Scrip 4 (/usr/local/rt/lib/RT/Action/SendEmail.pm:91) Jul 15 12:31:31 mail RT: sent To: Cc: Bcc: some at domain.com (/usr/local/rt/lib/R T/Action/SendEmail.pm:296) Jul 15 12:31:31 mail RT: #2/4 - Scrip 5 (/usr/local/rt/lib/RT/Action/SendEmail.pm:91) Jul 15 12:31:31 mail RT: sent To: root at domain.com Cc: orders at domain.com Bcc: (/usr/ local/rt/lib/RT/Action/SendEmail.pm:296) Jul 15 12:31:31 mail RT: #2/4 - Scrip 6 (/usr/local/rt/lib/RT/Action/SendEmail.pm:91) Jul 15 12:31:31 mail RT: sent To: Cc: abuse at domain.com Bcc: (/usr/local/rt/lib/RT/A ction/SendEmail.pm:296) Which by all appearances looks like mail is going out. Now if I put Set($CorrespondAddress , 'RT_CorrespondAddressNotSet'); Set($CommentAddress , 'RT_CommentAddressNotSet'); Mail will be sent with a bad from address just like you said. Also I very minor thing, but on the queue's page it says "Correspondence Address: (If left blank, will default to RT_CorrespondAddressNotSet " the closing bracket is missing in the text only, but thought I would point that one out. > *nod* Thank you for getting to the bottom of this. It's greatly > appreciated. No problem Miles From midgard at garnetws.com Wed Jul 16 12:25:11 2003 From: midgard at garnetws.com (Miles Scruggs) Date: Wed, 16 Jul 2003 09:25:11 -0700 Subject: [rt-users] Installation Usability In-Reply-To: Message-ID: <01f501c34bb6$d478bf40$510211ac@canuck> > > > There is a mix of ' vs " . That I still can't make heads or tails > > out of. What is the difference between these three? > > In your examples, there's no difference. ' is a literal quote, and " > will expand things. ie: > > Set($Foo, '$bar'); -> sets $Foo to $bar > > Set($Foo, "$bar"); -> sets $Foo to whatever $bar was set to. I might be lost in the rigors of the syntax, but I'm pretty sure their were differences in the my examples. First one had " second one had ' and third one had ". Now I can't see a reason for that. I guess my main point is that, it would be nice to stick to a convention, when you design a config file. And document your deviations from it. > I'm somewhat torn about this. On one hand, a very user friendly install > and config process allows more people to use RT. On the other hand, it > lets unqualified people deploy RT poorly, frustrating users and adding > a support burden to the RT community. Of course, I have no connection > to Best Practical, and have no idea what their feelings are. I've > always found RT trivial to install and configure. Aside from my outgoing mail problem RT was trivial to install and configure, and I feel that I have it running fine. Only thing that I find confusing is how the config file is layedout. I can still manage it, but I can't explain it. I feel this has mostly to do with the fact that I don't have a grasp on perl which I don't feel should be a prerequisite. > I expect developer time is more of an issue anyhow. As do I > This is documented in several different places. Along with a note > saying that restarting apache is insufficient, and that you need a > full stop and start. Guess I missed that one. > > > I don't know enough about performance with perl, but is > > much lost on having a flat file parsed similar to httpd.conf > > you know httpd.conf is also only read on apache start? Yes that was more of an example of a file with easy syntax, not of loading at RT runtime, I can't think of an example of runtime right now, maybe that should tell me something. Miles From Samuel.Senoner at eurac.edu Wed Jul 16 12:34:22 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Wed, 16 Jul 2003 18:34:22 +0200 Subject: [rt-users] comments on my active directory experience Message-ID: <8ABC35686C73554691F3481C4023BE5E932D2A@abz01lan.eurac.edu> I also setup such a system and used RT3, apache 1.3.27 auth_ldap, all debian packages. I used the externaluserlookup with ldap, that was posted here some time ago, changed all uids with sAMAccuontName, So I have imported all the informations from LDAP,Full Name, account name, e-mail, phone, description and so on, In autohandler I only inserted lookupexternaldatabase before the creation of the new user, I also hat to add use RT::EmailParser (an Overlay was provided with emailLDAP). I hope this helped somebody, who wants more information -----Original Message----- From: Sean Perry [mailto:sean.perry at intransa.com] Sent: Friday,11 July,2003 20:56 To: rt-users at lists.fsck.com Subject: [rt-users] comments on my active directory experience this is mostly for people crawling the archives like I was doing last week. What I did to get Active Directory / LDAP working. *) used latest apache, compiled with --with-ldap --enable-ldap --enable-auth-ldap *) have the following in my apache config: ServerName tracker.intransa.com DocumentRoot /usr/local/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl AuthType Basic AuthName "Request Tracker" # sAMAccountName is the first.last style user name AuthLDAPURL "ldap://my.ldap/dc=mydomain,dc=com?sAMAccountName" # need this account and setting because Active Directory # does not allow anonymous binding by default AuthLDAPBindDN "dummy.user at mydomain.com" AuthLDAPBindPassword "asdfg" AuthLDAPAuthoritative off require valid-user SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason SetHandler perl-script PerlHandler RT::Mason # need this so the mail gateway still works Satisfy Any Allow from all *) I have tweaked var/mason_data/obj/standard/autohandler to add users whenever a new user is authenticated. This means the user logs into the web site once and then both mail and web access works. I added in some magic from Chris Gilmore and others so some Net::LDAP magic is called. This is because $realname has no value when using the apache ldap authentication, so we have to look it up. Once again, sAMAccountName is the key. sub LookupLdapUserInfo { use Net::LDAP; use Net::LDAP::Constant qw(LDAP_SUCCESS); use constant LDAP => q(my.ldap.server); use constant LDAP_PORT => q(389); use constant LDAP_BASE => q(dc=mydomain,dc=com); use constant LDAP_UID => q(sAMAccountName); use constant LDAP_CN => q(cn); my ($user) = @_; my $ldap = new Net::LDAP(LDAP, port => LDAP_PORT) or return undef; my $mesg = $ldap->bind('cn=Request Tracker,cn=Users,dc=mydomain,dc=com', password => 'asdfg'); return undef unless $mesg->code == LDAP_SUCCESS; my $filter = "@{[ LDAP_UID ]}=$user"; $mesg = $ldap->search(base => LDAP_BASE, filter => $filter, attrs => [ LDAP_CN ]); return undef unless ($mesg->code == LDAP_SUCCESS); if ($mesg->count != 1 || ($mesg->first_entry->get_value(LDAP_CN))[0] eq '') { return undef; } my $cn = $mesg->first_entry->get_value(LDAP_CN); $mesg = $ldap->unbind(); return $cn; } and later on .... if ($RT::WebExternalAuto and !$session{'CurrentUser'}->Id() ) { # Create users on-the-fly with default attributes my $UserObj = RT::User->new(RT::CurrentUser->new('root')); my ($val, $msg) = $UserObj->Create( %{ref($RT::AutoCreate) ? $RT::AutoCreate : {}}, Name => $user, Gecos => $user, ); if ($val) { $UserObj->SetPrivileged(0); my $realname = LookupLdapUserInfo($user); $UserObj->SetRealName($realname) if defined $realname; $UserObj->SetEmailAddress("$user\@" . $RT::Organization) if defined $user; $session{'CurrentUser'}->Load($user); } Hope this helps the next explorer. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From checkpoint at ozbergs.com Wed Jul 16 12:53:01 2003 From: checkpoint at ozbergs.com (Stevo) Date: Wed, 16 Jul 2003 09:53:01 -0700 Subject: [rt-users] Upgrading from RT2 to RT3 Message-ID: <012a01c34bba$b8215ba0$0a02010a@renditionnetworks.com> Hey All, How easy is the upgrade from RT2 to RT3?? I've been running RT2 for a while now and would like to take the step and upgrade to RT3. Has anyone had any problems with the upgrade?? Any known issues?? Thanks Stevo -------------- next part -------------- An HTML attachment was scrubbed... URL: From iqbala at qwestip.net Wed Jul 16 13:00:03 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Wed, 16 Jul 2003 13:00:03 -0400 (EDT) Subject: [rt-users] Upgrading from RT2 to RT3 In-Reply-To: <012a01c34bba$b8215ba0$0a02010a@renditionnetworks.com> Message-ID: I upgraded mine from RT2 to RT3-0-4. I used to have 50000 tickets and now I only see about 500 tickets :-( Old : RT2.0.15/mysql3.23.x/apache+modperl1/Solaris8/perl5.6.0 Upgrade : RT3.0.4/mysql4.0.13/apache+modperl1/Soalris8/perl5.8 I am not sure how can I recover the rest On Wed, 16 Jul 2003, Stevo wrote: > Hey All, > > How easy is the upgrade from RT2 to RT3?? I've been running RT2 for a while now and would like to take the step and upgrade to RT3. Has anyone had any problems with the upgrade?? Any known issues?? > > Thanks > > Stevo > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From midgard at garnetws.com Wed Jul 16 13:08:56 2003 From: midgard at garnetws.com (Miles Scruggs) Date: Wed, 16 Jul 2003 10:08:56 -0700 Subject: [rt-users] double messages Message-ID: <01f601c34bbc$f12981f0$510211ac@canuck> I'm getting double messages from the list from each post. Where do I go to correct this? Miles Scruggs -------------- next part -------------- A non-text attachment was scrubbed... Name: winmail.dat Type: application/ms-tnef Size: 3244 bytes Desc: not available URL: From ken at freeswan.ca Wed Jul 16 13:07:11 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Wed, 16 Jul 2003 13:07:11 -0400 (EDT) Subject: [rt-users] External Web Auth breaks rt-mailgate? In-Reply-To: Message-ID: Thanks, got it working now. Now I just have to deal with: Jul 16 12:57:27 tor33517 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:352) Jul 16 12:57:28 tor33517 RT: #3/15 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jul 16 12:57:28 tor33517 RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:251) Jul 16 12:57:28 tor33517 RT: #3/15 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) It doesn't seem to pull recipents out of the database, even tho they all have email addresses. I know you're running w/LDAP support - did you need to change anything else to get the email working properly? On Wed, 16 Jul 2003, Christian Gilmore wrote: > I believe just adding a "Satisfy Any" directive will solve you problem. > You may want to deny from all and allow access to just rt-mailgate's IP in > combination with the satisfy directive. > > Thanks, > Christian > > ---------------------- > Christian Gilmore > Technology Leader > GeT Support Application Development > IBM Software Group > From rt at brisksolutions.com Wed Jul 16 13:13:55 2003 From: rt at brisksolutions.com (rt at brisksolutions.com) Date: Wed, 16 Jul 2003 13:13:55 -0400 Subject: [rt-users] Password Reminder In-Reply-To: <1056466936.3ef867f829fc5@mail.brisksolutions.com> References: <1056466936.3ef867f829fc5@mail.brisksolutions.com> Message-ID: <1058375635.3f1587d30cd35@mail.brisksolutions.com> Hi All: Anyone have any idea to when Password Reminder function will be available. I kinda need it and wondering if someone can provide any help or tips to implement it OR if someone is already using it and like to share. Plz email me. Thanks for the help -- Hammad From sean.perry at intransa.com Wed Jul 16 13:16:44 2003 From: sean.perry at intransa.com (Sean Perry) Date: Wed, 16 Jul 2003 10:16:44 -0700 Subject: [rt-users] comments on my active directory experience In-Reply-To: <8ABC35686C73554691F3481C4023BE5E932D2A@abz01lan.eurac.edu> References: <8ABC35686C73554691F3481C4023BE5E932D2A@abz01lan.eurac.edu> Message-ID: <3F15887C.6070403@intransa.com> Senoner Samuel wrote: > I also setup such a system and used RT3, apache 1.3.27 auth_ldap, all > debian packages. > I used the externaluserlookup with ldap, that was posted here some time > ago, changed all uids with sAMAccuontName, > So I have imported all the informations from LDAP,Full Name, account > name, e-mail, phone, description and so on, In autohandler I only > inserted lookupexternaldatabase before the creation of the new user, I > also hat to add use RT::EmailParser (an Overlay was provided with > emailLDAP). > What does RT::EmailParser do and why did you use it? From sean.perry at intransa.com Wed Jul 16 13:18:35 2003 From: sean.perry at intransa.com (Sean Perry) Date: Wed, 16 Jul 2003 10:18:35 -0700 Subject: [rt-users] External Web Auth breaks rt-mailgate? In-Reply-To: References: Message-ID: <3F1588EB.5000500@intransa.com> Ken Bantoft wrote: > Thanks, got it working now. > > Now I just have to deal with: > > Jul 16 12:57:27 tor33517 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:352) > Jul 16 12:57:28 tor33517 RT: #3/15 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > Jul 16 12:57:28 tor33517 RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:251) > Jul 16 12:57:28 tor33517 RT: #3/15 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > > It doesn't seem to pull recipents out of the database, even tho they all > have email addresses. I know you're running w/LDAP support - did you need > to change anything else to get the email working properly? > I setup RT so that the user logs in via the web form once and then can use the email afterwards. On their first web logon they are placed in the RT database and after that all is well. From ken at freeswan.ca Wed Jul 16 13:26:26 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Wed, 16 Jul 2003 13:26:26 -0400 (EDT) Subject: [rt-users] External Web Auth breaks rt-mailgate? In-Reply-To: <3F1588EB.5000500@intransa.com> Message-ID: On Wed, 16 Jul 2003, Sean Perry wrote: > Ken Bantoft wrote: > > > Thanks, got it working now. > > > > Now I just have to deal with: > > > > Jul 16 12:57:27 tor33517 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:352) > > Jul 16 12:57:28 tor33517 RT: #3/15 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > > Jul 16 12:57:28 tor33517 RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:251) > > Jul 16 12:57:28 tor33517 RT: #3/15 - Scrip 8 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) > > > > It doesn't seem to pull recipents out of the database, even tho they all > > have email addresses. I know you're running w/LDAP support - did you need > > to change anything else to get the email working properly? > > > > I setup RT so that the user logs in via the web form once and then can > use the email afterwards. On their first web logon they are placed in > the RT database and after that all is well. I'm using rtimportldap.pl that I tweaked to work with RT3, so it's already imported all of my users into the Users table, with email addresses and whatnot. So everyone's in the database already, it just seems to be ignoring them/thier email addresses. When I create a new ticket, I get emailed about it, however any subsequent updates to the ticket (ie: change of ownership, or replies to it) get stuck in the scrips: Jul 16 13:16:58 tor33517 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:352) Jul 16 13:16:59 tor33517 RT: RT::Scrip=HASH(0x93556fc): Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338) Jul 16 13:16:59 tor33517 RT: #4/19 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:91) Jul 16 13:16:59 tor33517 RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:251) So any notifications never hit sendmail to be tossed out the door. Ken From DSuzuki at ZipRealty.com Wed Jul 16 13:37:22 2003 From: DSuzuki at ZipRealty.com (Derek Suzuki) Date: Wed, 16 Jul 2003 10:37:22 -0700 Subject: [rt-users] Problems with RT3 losing MySQL connection Message-ID: <4EDB653D80A0234CAE572A89316BDDFF02DE2FFB@elvis.ziprealty.com> Were you able to fix it by upgrading or downgrading one of those components? > -----Original Message----- > From: Andreas Hofmeister [mailto:andi at solutions.pyramid.de] > Sent: Saturday, July 12, 2003 6:51 PM > To: rt-users at lists.fsck.com > Cc: Derek Suzuki > Subject: Re: [rt-users] Problems with RT3 losing MySQL connection > > > Am Son, 2003-07-13 um 02.29 schrieb Jesse Vincent: > > > What version of DBIx::SearchBuilder are you running? > > > > > Is there a robust workaround for this problem? Either a > keepalive, or > > > (preferably) a reliable way to re-establish a dropped > connection on the fly? > > > > I seem to recall dealing with this in the RT 3.0.3 / > searchbuilder 0.88 > > timeframe. if that's not the case, I'd like to know. > > I hit the same problem as Derek after upgrading to RT 3.0.3 + > searchbuilder 0.88 (Apache 1.3.27 + FastCGI. Perl 5.8, MySQL 3.23.56) > > Ciao > Andreas > > From mallah at trade-india.com Wed Jul 16 13:44:39 2003 From: mallah at trade-india.com (mallah at trade-india.com) Date: Wed, 16 Jul 2003 23:14:39 +0530 (IST) Subject: [rt-users] Upgrading from RT2 to RT3 In-Reply-To: <012a01c34bba$b8215ba0$0a02010a@renditionnetworks.com> References: <012a01c34bba$b8215ba0$0a02010a@renditionnetworks.com> Message-ID: <1219.219.65.255.125.1058377479.squirrel@mail.trade-india.com> Yes , I gave up finally . Read the recent thread on a posting by me. in fact i downgraded from 2.0.15 to 2.0.9 as 2.0.15 was trucating replies to the ticket requestor. i had to downgrade mason even becoz 2.0.9 does not work with mason 1.22 i had to install mason 1.0.5 its really a pity that such a great software peice is so difficult to install and so sensitive to dependency versions. regds MALLAH > Hey All, > > How easy is the upgrade from RT2 to RT3?? I've been running RT2 for a > while now and would like to take the step and upgrade to RT3. Has > anyone had any problems with the upgrade?? Any known issues?? > > Thanks > > Stevo ----------------------------------------- Over 1,00,000 exporters are waiting for your order! Click below to get in touch with leading Indian exporters listed in the premier trade directory Exporters Yellow Pages. http://www.trade-india.com/dyn/gdh/eyp/ From mrz at intelenet.net Wed Jul 16 15:47:49 2003 From: mrz at intelenet.net (matthew zeier) Date: Wed, 16 Jul 2003 12:47:49 -0700 Subject: [rt-users] Installing RT on Red Hat 9 References: <200307161245.23402.dj.dule@planetsky.com> <1058355250.10452.216.camel@hal9000.internal.onramp.ca> Message-ID: <033701c34bd3$230049f0$6d180a0a@MRZTP> > Of course, you'll still have that damn Storable.pm error that no one has > been able to get to the bottom of, but at least you'll be suffering in > good company. :) This is specific to Redhat9 or just the version of perl they ship with? From jesse at bestpractical.com Wed Jul 16 15:53:18 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 15:53:18 -0400 Subject: [rt-users] RT with RTFM In-Reply-To: References: Message-ID: <20030716195318.GJ15007@fsck.com> On Wed, Jul 16, 2003 at 09:40:00AM -0600, Josh wrote: > Ok, I'm running RT 3.0.4 with RTFM 2.0 RC1 on Apache/2.0.45 (Unix) > mod_perl/1.99_08-dev Perl/v5.8.0 > Anyway, RT works flawlessly, and RTFM seems to, I can add articles, change > permissions, but when I try and reply to an email in RT and try to "include > and RTFM article" it seems to work, but doesn't insert the article into my > email. I've checked permissions all around and can't see anything that > would affect this. Anyone had any similar problems? Thanks. Have a shot with fsck.com/~jesse/rtfm-snap.tgz? It's a snapshot of what will become RC2. -j > > Josh > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From kulm at shadowlink.net Wed Jul 16 16:05:21 2003 From: kulm at shadowlink.net (Josh) Date: Wed, 16 Jul 2003 14:05:21 -0600 Subject: [rt-users] RT with RTFM In-Reply-To: <20030716195318.GJ15007@fsck.com> References: <20030716195318.GJ15007@fsck.com> Message-ID: Same thing, maybe I'll try a fresh install of everything, thanks. Josh On Wed, 16 Jul 2003 15:53:18 -0400, Jesse Vincent wrote: > > > > On Wed, Jul 16, 2003 at 09:40:00AM -0600, Josh wrote: >> Ok, I'm running RT 3.0.4 with RTFM 2.0 RC1 on Apache/2.0.45 (Unix) >> mod_perl/1.99_08-dev Perl/v5.8.0 >> Anyway, RT works flawlessly, and RTFM seems to, I can add articles, >> change permissions, but when I try and reply to an email in RT and try >> to "include and RTFM article" it seems to work, but doesn't insert the >> article into my email. I've checked permissions all around and can't >> see anything that would affect this. Anyone had any similar problems? >> Thanks. > > Have a shot with fsck.com/~jesse/rtfm-snap.tgz? It's a snapshot of what > will become RC2. > > -j > >> >> Josh >> >> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >> > From les at futuresource.com Wed Jul 16 16:16:01 2003 From: les at futuresource.com (Les Mikesell) Date: 16 Jul 2003 15:16:01 -0500 Subject: [rt-users] Upgrading from RT2 to RT3 In-Reply-To: <1219.219.65.255.125.1058377479.squirrel@mail.trade-india.com> References: <012a01c34bba$b8215ba0$0a02010a@renditionnetworks.com> <1219.219.65.255.125.1058377479.squirrel@mail.trade-india.com> Message-ID: <1058386561.22343.107.camel@moola.futuresource.com> On Wed, 2003-07-16 at 12:44, mallah at trade-india.com wrote: > its really a pity that such a great software peice is so difficult to > install and so sensitive to dependency versions. > I've gotten spoiled recently by updating all my RedHat systems with the apt-for-rpm program and the http://www.freshrpms.net repository. Unlike the plain rpm program it manages the dependencies for you. Perhaps someone would consider packaging rt and the other needed components in an apt-friendly way. --- Les Mikesell les at futuresource.com From jesse at bestpractical.com Wed Jul 16 16:18:29 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:18:29 -0400 Subject: [rt-users] Re: Writing custom scrips in RT 3.0 web interface In-Reply-To: <200371610557.826544@worker> References: <20030715174135.GK15007@fsck.com> <200371610557.826544@worker> Message-ID: <20030716201829.GM15007@fsck.com> On Wed, Jul 16, 2003 at 10:05:57AM +0200, michab wrote: > hi Jesse, > > i asked several times, nobody gave an answere. > how can we write scripts and support RT3 if nobody is willing to give > an answere ? > can you please take a look (also in den dev-list) to the subject: "Free Selects in DB, who already did it ?" I apologize for the fact that I'm not able to devote time to helping each and every end user of RT with every issue they have with RT. As it is, I work 60+ hour weeks on RT and related things. I try not to push the corporate side of things too hard on rt-users and rt-devel, but if you need support and aren't satisfied with the answers you get from other list members, we do earn our living by providing commercial support and development for RT. Additionally, we're gearing up to announce day-long RT training, which will walk users and developers through the RT architecture and internals, as well as provide some concrete examples of how to write scrips, reports and other bits of custom UI. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jul 16 16:33:02 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:33:02 -0400 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <200307161259.51945.mallah@trade-india.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <1152.219.65.233.123.1058329066.squirrel@mail.trade-india.com> <20030716042243.GB15007@fsck.com> <200307161259.51945.mallah@trade-india.com> Message-ID: <20030716203302.GO15007@fsck.com> On Wed, Jul 16, 2003 at 12:59:51PM +0530, Rajesh Kumar Mallah wrote: > Please tell me what am i supposed to do then? You might want to look through the database or turn on logging during an import to see if you can detect a point at which it's failing to insert your RT2 root user. > dumpfile-to-rt3 code is not restoring the 'root' user and looks > like explicity deleting it. [ is it really so ? ] Again, it's deleting the automatically created RT3 root user before importing your RT2 database. You might want to consider instrumenting the import tool to see what it's doing. > Regds > Mallah. > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jul 16 16:37:24 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:37:24 -0400 Subject: [rt-users] Scrip errors In-Reply-To: <20030716101127.GA14395@telecom1.com> References: <20030716101127.GA14395@telecom1.com> Message-ID: <20030716203724.GQ15007@fsck.com> RT's outgoing email templates try to understand what the user is doing. If the first line of the template has a : on it, it assumes it is a message header, as well as any line until it sees two newlines in a row. If the first line doesn't contain a :, it treats it as the message body from the start. Either hit return a couple times at the top of the template, or remove that colon. On Wed, Jul 16, 2003 at 11:11:27AM +0100, Brent Geach wrote: > Hi > I seem to be having a problem with a scrip > Im now using rt-3.0.4 and exim as MTA > > Jul 16 10:48:38 db1 RT: > #9228/15555 - Scrip 3 > (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:92) > Jul 16 10:48:39 db1 RT: > sent To: Cc: Bcc: will at telecom1.xxx > (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:302) > Jul 16 10:48:39 db1 RT: error: couldn't parse head; error near: This > message has been automatically generated in response to the creation of a > trouble ticket regarding: ^I"", a summary of which appears below. > (/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345) > Jul 16 10:48:39 db1 RT: RT::Scrip=HASH(0x91dd8d0): Couldn't prepare Autoreply > To Requestors (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:338) > Jul 16 10:48:39 db1 RT: Ticket 9228 created in queue 'WL_eidos' by > christian at phdi.uk > (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:626) > > I have disabled the global scrip to send autoreply to requestors as we dont > want this for every queue. It is enabled for specific individual queues > though. > > Could anybody shed some light as to what is going on please? > In the apache logs: > [Wed Jul 16 10:42:31 2003] [notice] FastCGI: process manager initialized (pid > 28114) > [Wed Jul 16 10:42:31 2003] [warn] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" started (pid 28120) > [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Wed Jul 16 > 09:48:39 2003] [error]: error: couldn't parse head; error near: > [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: This message has > been automatically generated in response to the > [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: creation of a > trouble ticket regarding: > [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: " subject>", > [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: a summary of > which appears below. > [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server > "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: > (/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345) > > > > > > > -- > Regards, > > Brent /"\ > \ / > Linux Registered X ASCII Ribbon Campaign > User #309941 / \ Against HTML Mail > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jul 16 16:44:11 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:44:11 -0400 Subject: [ADMIN] Re: [rt-users] double messages In-Reply-To: <01f601c34bbc$f12981f0$510211ac@canuck> References: <01f601c34bbc$f12981f0$510211ac@canuck> Message-ID: <20030716204411.GS15007@fsck.com> Can you send me a copy of the dupes for a single message with all headers intact? We've had occasional problems with users reinjecting messages back into the list. And as a PSA, our ISP's upstream have gotten themselves listed in SPEWS for the shady business practices of one of their customers. Which means some folks may not be seeing mail right now. Our ISP is working on a couple of solutions for us. -Jesse On Wed, Jul 16, 2003 at 10:08:56AM -0700, Miles Scruggs wrote: > I'm getting double messages from the list from each post. Where do I go to > correct this? > > Miles Scruggs > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rcrews at intercall.com Wed Jul 16 16:50:06 2003 From: rcrews at intercall.com (Richie Crews) Date: 16 Jul 2003 16:50:06 -0400 Subject: [ADMIN] Re: [rt-users] double messages In-Reply-To: <20030716204411.GS15007@fsck.com> References: <01f601c34bbc$f12981f0$510211ac@canuck> <20030716204411.GS15007@fsck.com> Message-ID: <1058388606.8814.19.camel@pyrodex.icallinc.com> Ive had this problem once before to. One of our admins replied to a ticket via email and RT freaked and kept sending the email out over and over again. The reply made it to the ticket and the ticket in RT was fine just the repeat of emails. The only way to fix RT was to close the ticket and they stoped after the Resolved notice was sent out. This happened for us on RT3.0.3. On Wed, 2003-07-16 at 16:44, Jesse Vincent wrote: > Can you send me a copy of the dupes for a single message with all > headers intact? We've had occasional problems with users reinjecting > messages back into the list. > > And as a PSA, our ISP's upstream have > gotten themselves listed in SPEWS for the shady business practices of > one of their customers. Which means some folks may not be seeing mail > right now. Our ISP is working on a couple of solutions for us. > > -Jesse > > On Wed, Jul 16, 2003 at 10:08:56AM -0700, Miles Scruggs wrote: > > I'm getting double messages from the list from each post. Where do I go to > > correct this? > > > > Miles Scruggs > > -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From jesse at bestpractical.com Wed Jul 16 16:50:15 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:50:15 -0400 Subject: [rt-users] Problems with RT3 losing MySQL connection In-Reply-To: <4EDB653D80A0234CAE572A89316BDDFF02DE2FFB@elvis.ziprealty.com> References: <4EDB653D80A0234CAE572A89316BDDFF02DE2FFB@elvis.ziprealty.com> Message-ID: <20030716205015.GU15007@fsck.com> Try adding the following to the first line of html/autohandler: % $RT::Handle->dbh->ping || $RT::Handle->Connect(); and tell me how it goes. On Wed, Jul 16, 2003 at 10:37:22AM -0700, Derek Suzuki wrote: > Were you able to fix it by upgrading or downgrading one of those > components? > > > -----Original Message----- > > From: Andreas Hofmeister [mailto:andi at solutions.pyramid.de] > > Sent: Saturday, July 12, 2003 6:51 PM > > To: rt-users at lists.fsck.com > > Cc: Derek Suzuki > > Subject: Re: [rt-users] Problems with RT3 losing MySQL connection > > > > > > Am Son, 2003-07-13 um 02.29 schrieb Jesse Vincent: > > > > > What version of DBIx::SearchBuilder are you running? > > > > > > > Is there a robust workaround for this problem? Either a > > keepalive, or > > > > (preferably) a reliable way to re-establish a dropped > > connection on the fly? > > > > > > I seem to recall dealing with this in the RT 3.0.3 / > > searchbuilder 0.88 > > > timeframe. if that's not the case, I'd like to know. > > > > I hit the same problem as Derek after upgrading to RT 3.0.3 + > > searchbuilder 0.88 (Apache 1.3.27 + FastCGI. Perl 5.8, MySQL 3.23.56) > > > > Ciao > > Andreas > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jul 16 16:54:27 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:54:27 -0400 Subject: [ADMIN] Re: [rt-users] double messages In-Reply-To: <1058388606.8814.19.camel@pyrodex.icallinc.com> References: <01f601c34bbc$f12981f0$510211ac@canuck> <20030716204411.GS15007@fsck.com> <1058388606.8814.19.camel@pyrodex.icallinc.com> Message-ID: <20030716205427.GV15007@fsck.com> On Wed, Jul 16, 2003 at 04:50:06PM -0400, Richie Crews wrote: > Ive had this problem once before to. One of our admins replied to a > ticket via email and RT freaked and kept sending the email out over and > over again. The reply made it to the ticket and the ticket in RT was > fine just the repeat of emails. The only way to fix RT was to close the > ticket and they stoped after the Resolved notice was sent out. This > happened for us on RT3.0.3. Richie, I think mike was talking about rt-users, not RT itself. To my knowledge, RT should not act as you're describing unless you've turned on ParseMessageForTicketCcs and not gotten the RT address regexp quite right. I'd be interested to hear if you could reproduce it. Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Jul 16 16:57:53 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 16:57:53 -0400 Subject: [rt-users] Out going email problem solved In-Reply-To: <01f301c34bb4$8af00c90$510211ac@canuck> References: <20030716041119.GZ15007@fsck.com> <01f301c34bb4$8af00c90$510211ac@canuck> Message-ID: <20030716205753.GX15007@fsck.com> On Wed, Jul 16, 2003 at 09:08:49AM -0700, Miles Scruggs wrote: > > Really? what about the syslog? I know I've had an RT instance send me > > mail from 'RT::CommentAddress.not.set at host.domain'. What MTA are you > > using? If you change that default to RT_CorrespondAddressNotSet does > it > > start working? Incidentally, what's your MTA configuration inside RT look like? are you using 'sendmail' or 'sendmailpipe' ? > > I'm using qmail with smtp-auth, localhost and 127.* is set as > relayclient. There are no logs for MTA at all. I'm almost certain that > it doesn't make it that far. Syslog on debug, just show that that the > mail has been sent. > > Jul 15 12:31:31 mail RT: #2/4 > - Scrip 4 (/usr/local/rt/lib/RT/Action/SendEmail.pm:91) > > Jul 15 12:31:31 mail RT: sent > To: Cc: Bcc: some at domain.com (/usr/local/rt/lib/R > T/Action/SendEmail.pm:296) > Jul 15 12:31:31 mail RT: #2/4 > - Scrip 5 (/usr/local/rt/lib/RT/Action/SendEmail.pm:91) > Jul 15 12:31:31 mail RT: sent > To: root at domain.com Cc: orders at domain.com Bcc: (/usr/ > local/rt/lib/RT/Action/SendEmail.pm:296) > Jul 15 12:31:31 mail RT: #2/4 > - Scrip 6 (/usr/local/rt/lib/RT/Action/SendEmail.pm:91) > > Jul 15 12:31:31 mail RT: sent > To: Cc: abuse at domain.com Bcc: (/usr/local/rt/lib/RT/A > ction/SendEmail.pm:296) > > Which by all appearances looks like mail is going out. > > Now if I put > > > Set($CorrespondAddress , 'RT_CorrespondAddressNotSet'); > Set($CommentAddress , 'RT_CommentAddressNotSet'); > > Mail will be sent with a bad from address just like you said. > > Also I very minor thing, but on the queue's page it says > > "Correspondence Address: > (If left blank, will default to RT_CorrespondAddressNotSet " > > the closing bracket is missing in the text only, but thought I would > point that one out. > > > *nod* Thank you for getting to the bottom of this. It's greatly > > appreciated. > > No problem > > Miles > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rcrews at intercall.com Wed Jul 16 16:58:53 2003 From: rcrews at intercall.com (Richie Crews) Date: 16 Jul 2003 16:58:53 -0400 Subject: [ADMIN] Re: [rt-users] double messages In-Reply-To: <20030716205427.GV15007@fsck.com> References: <01f601c34bbc$f12981f0$510211ac@canuck> <20030716204411.GS15007@fsck.com> <1058388606.8814.19.camel@pyrodex.icallinc.com> <20030716205427.GV15007@fsck.com> Message-ID: <1058389133.8814.24.camel@pyrodex.icallinc.com> My bad.. I jumped the gun again ( like life =) ). There is No ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which is set to 1 currently so its currently turned on. As for reproducing I even tried to send the same email chains and could not duplicate it again. On Wed, 2003-07-16 at 16:54, Jesse Vincent wrote: > > On Wed, Jul 16, 2003 at 04:50:06PM -0400, Richie Crews wrote: > > Ive had this problem once before to. One of our admins replied to a > > ticket via email and RT freaked and kept sending the email out over and > > over again. The reply made it to the ticket and the ticket in RT was > > fine just the repeat of emails. The only way to fix RT was to close the > > ticket and they stoped after the Resolved notice was sent out. This > > happened for us on RT3.0.3. > > Richie, > I think mike was talking about rt-users, not RT itself. To my > knowledge, RT should not act as you're describing unless you've > turned on ParseMessageForTicketCcs and not gotten the RT address > regexp quite right. I'd be interested to hear if you could > reproduce it. > > Jesse -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From jesse at bestpractical.com Wed Jul 16 17:06:00 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 17:06:00 -0400 Subject: [ADMIN] Re: [rt-users] double messages In-Reply-To: <1058389133.8814.24.camel@pyrodex.icallinc.com> References: <01f601c34bbc$f12981f0$510211ac@canuck> <20030716204411.GS15007@fsck.com> <1058388606.8814.19.camel@pyrodex.icallinc.com> <20030716205427.GV15007@fsck.com> <1058389133.8814.24.camel@pyrodex.icallinc.com> Message-ID: <20030716210600.GZ15007@fsck.com> On Wed, Jul 16, 2003 at 04:58:53PM -0400, Richie Crews wrote: > My bad.. I jumped the gun again ( like life =) ). There is No > ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which > is set to 1 currently so its currently turned on. As for reproducing I > even tried to send the same email chains and could not duplicate it > again. > That's the variable I mean, yes. I suspect your RTAddressRegexp is not quite right. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rcrews at intercall.com Wed Jul 16 17:12:02 2003 From: rcrews at intercall.com (Richie Crews) Date: 16 Jul 2003 17:12:02 -0400 Subject: [ADMIN] Re: [rt-users] double messages In-Reply-To: <20030716210600.GZ15007@fsck.com> References: <01f601c34bbc$f12981f0$510211ac@canuck> <20030716204411.GS15007@fsck.com> <1058388606.8814.19.camel@pyrodex.icallinc.com> <20030716205427.GV15007@fsck.com> <1058389133.8814.24.camel@pyrodex.icallinc.com> <20030716210600.GZ15007@fsck.com> Message-ID: <1058389922.8815.26.camel@pyrodex.icallinc.com> Actually it is set right, its configured for every address (internal and external) that could goto RT. On Wed, 2003-07-16 at 17:06, Jesse Vincent wrote: > > On Wed, Jul 16, 2003 at 04:58:53PM -0400, Richie Crews wrote: > > My bad.. I jumped the gun again ( like life =) ). There is No > > ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which > > is set to 1 currently so its currently turned on. As for reproducing I > > even tried to send the same email chains and could not duplicate it > > again. > > > > That's the variable I mean, yes. I suspect your RTAddressRegexp is not > quite right. -- Richie Crews Unix Administrator / Internet Integrator Red Hat Certified Engineer Email: rcrews at intercall.com Cell: (706) 773 - 3436 Desk: (706) 634 - 3681 Fax: (706) 634 - 3831 Unix is very user friendly, its just picky on who it likes... "Providing security for your email needs" Stop Spam, Support RBL http://www.mail-abuse.org From jesse at bestpractical.com Wed Jul 16 17:52:19 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 16 Jul 2003 17:52:19 -0400 Subject: [rt-users] Re: RT 3-0-4 perl & mysql In-Reply-To: References: Message-ID: <20030716215219.GD15007@fsck.com> On Wed, Jul 16, 2003 at 05:49:26PM -0400, Luis R. Rodriguez wrote: > > Hello Jesse, > I noticed the new RT has Perl 5.6.1 & Mysql 3.23.46 currently deprecated. > Does this mean that you just don't support it if it has bugs, or that it > just won't work? Nothing changed in 3.0.4 to break those versions, but we've found that in the field, they're just not robust and reliable for production use. You can hand-build perl, you know. And mysql 4 is much, much faster. -jesse > > If it *should not* work then I'll just use 3-0-3. The reason we are still > using perl 5.6.1 and Mysql 3.23 is because we use Solaris 9 and that does > not come with perl 5.8.0. Solaris 10 should but that will come out until > the fall. > > Best, > Luis > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Greg.Hering at bench.com Wed Jul 16 18:07:39 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Wed, 16 Jul 2003 17:07:39 -0500 Subject: [rt-users] Re: RT 3-0-4 perl & mysql Message-ID: <1E11D88103D7BF44AF240F64215087B302354980@al-ex01.al.bench.com> You can also get Perl 5.8.0 built for Soloris 9 from http://www.sunfreeware.com. Just use pkgrm on the old packages (on my system it's SUNWpl5p, SUNWpl5p and SUNWpl5m). Then you can 'pkgadd -d '. While you're there, get 'tar' because the Solaris version has a problem and you can also do '-xzf' to untar gzipped tars without having to 'gunzip' them first. Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 > -----Original Message----- > From: Jesse Vincent [mailto:jesse at bestpractical.com] > Sent: Wednesday, July 16, 2003 4:52 PM > To: Luis R. Rodriguez > Subject: [rt-users] Re: RT 3-0-4 perl & mysql > > > > > > On Wed, Jul 16, 2003 at 05:49:26PM -0400, Luis R. Rodriguez wrote: > > > > Hello Jesse, > > I noticed the new RT has Perl 5.6.1 & Mysql 3.23.46 currently > > deprecated. Does this mean that you just don't support it if it has > > bugs, or that it just won't work? > > Nothing changed in 3.0.4 to break those versions, but we've > found that in the field, they're just not robust and reliable > for production use. You can hand-build perl, you know. And > mysql 4 is much, much faster. > > -jesse > > > > > If it *should not* work then I'll just use 3-0-3. The reason we are > > still using perl 5.6.1 and Mysql 3.23 is because we use > Solaris 9 and > > that does not come with perl 5.8.0. Solaris 10 should but that will > > come out until the fall. > > > > Best, > > Luis > > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-> users > > Have you > read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > From lin at actrix.co.nz Wed Jul 16 18:09:55 2003 From: lin at actrix.co.nz (Huaikun Lin) Date: Thu, 17 Jul 2003 10:09:55 +1200 Subject: [rt-users] Question about changing password for users Message-ID: <5.1.0.14.1.20030717100312.042d1e80@mail.actrix.co.nz> Hi I am new in using the RT system. We are evaluating the product. We are using RT 3 and Mysql 4.0.13. I have problem when changing the password for accounts through the RT web. I can change users details except the password. When I change the password for user, looks like the password is not changed and looks like the password of the user is always the default password of "root". ("password") Anyone can help? Lin -------------- next part -------------- --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.497 / Virus Database: 296 - Release Date: 7/4/2003 From midgard at garnetws.com Wed Jul 16 18:19:23 2003 From: midgard at garnetws.com (Miles Scruggs) Date: Wed, 16 Jul 2003 15:19:23 -0700 Subject: [rt-users] Out going email problem solved In-Reply-To: <20030716205753.GX15007@fsck.com> Message-ID: <023e01c34be8$4fc803f0$510211ac@canuck> > Incidentally, what's your MTA configuration inside RT look like? are you > using 'sendmail' or 'sendmailpipe' ? Set($MailCommand , 'sendmailpipe'); Set($SendmailArguments , "-oi -t"); Set($SendmailPath , "/usr/sbin/sendmail"); But it doesn't matter if I use sendmail or sendmailpipe as discussed in my previous posts, I tried every sort of configuration to get it to work (except the right one ) From michael at emdee.net Wed Jul 16 18:31:19 2003 From: michael at emdee.net (Michael D. Richards) Date: Wed, 16 Jul 2003 15:31:19 -0700 Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied Message-ID: <3F15D237.8060508@emdee.net> Hello, I have just installed RT 3.0.3 on Solaris 8 under Apache 1.3.27 and mod_perl 1.27. I am getting the following message when attempting to send mail to the gateway: mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObject.pm line 96 Trace begun at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObject.pm line 96^J') called at /usr/local/lib/perl5/5.6.1/Carp.pm line 119 Carp::croak('mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied') called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 140 File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0/NoAuth', 0, 509) called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObject.pm line 96 HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', '/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0/NoAuth/mail-gateway', 'source', 'HTML::Mason::ComponentSource=HASH(0x90e749c)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 323 HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x9007418)', '/REST/1.0/NoAuth/mail-gateway') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 201 eval {...}('HTML::Mason::Interp=HASH(0x9007418)', '/REST/1.0/NoAuth/mail-gateway') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 188 HTML::Mason::Request::_initialize('HTML::Mason::Request::ApacheHandler=HASH(0x90e76d0)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 168 HTML::Mason::Request::new('HTML::Mason::Request::ApacheHandler', 'error_format', 'html', 'error_mode', 'output', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 60 HTML::Mason::Request::ApacheHandler::new('HTML::Mason::Request::ApacheHandler', 'error_format', 'html', 'error_mode', 'output', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm line 265 Class::Container::call_method('HTML::Mason::Interp=HASH(0x9007418)', 'request', 'new', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm line 343 Class::Container::create_delayed_object('HTML::Mason::Interp=HASH(0x9007418)', 'request', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 232 HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 853 HTML::Mason::ApacheHandler::prepare_request('HTML::Mason::ApacheHandler=HASH(0x900764c)', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 780 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x900764c)', 'Apache=SCALAR(0x8e0af54)') called at /cmweb/tools/rt/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x8e0af54)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x8e0af54)') called at /dev/null line 0 The /cmweb/tools/rt/var/mason_data directory already exists. It is owned by the same user/group that the Apache server runs under and is the same as I specified during configure using --with-web-user and --with-web-group. The real kicker is that there is no such thing as /usr/local/lib/perl5/site_perl/5.6.1 and never has been. There isn't even a perl 5.6.1 on this machine. I can not figure out where that reference is coming from. RT's web interface seems to work just fine. mod_perl also appears to work fine as well. I have scoured the system conf stray config modules, bad env variables, bad config files, etc and have been unable to locate anything references this directory. I would appreciate any advice or troubleshooting tips anyone could provide. Thank you, Michael~ -------------- next part -------------- An HTML attachment was scrubbed... URL: From pdh at snapgear.com Wed Jul 16 18:50:17 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 08:50:17 +1000 Subject: [rt-users] Upgrading from RT2 to RT3 In-Reply-To: <1058386561.22343.107.camel@moola.futuresource.com> References: <012a01c34bba$b8215ba0$0a02010a@renditionnetworks.com> <1219.219.65.255.125.1058377479.squirrel@mail.trade-india.com> <1058386561.22343.107.camel@moola.futuresource.com> Message-ID: <20030716225017.GB503@luggage> Les Mikesell wrote: > Perhaps someone would consider packaging rt and the other needed > components in an apt-friendly way. They have. www.debian.org. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 18:53:42 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 08:53:42 +1000 Subject: [rt-users] Out going email problem solved In-Reply-To: <01f301c34bb4$8af00c90$510211ac@canuck> References: <20030716041119.GZ15007@fsck.com> <01f301c34bb4$8af00c90$510211ac@canuck> Message-ID: <20030716225342.GD503@luggage> Miles Scruggs wrote: > I'm using qmail with smtp-auth, localhost and 127.* is set as > relayclient. There are no logs for MTA at all. I'm almost certain that > it doesn't make it that far. Syslog on debug, just show that that the > mail has been sent. I might be imagining it, but I seem to recall hearing somewhere about an MTA not bothering to log anything if it met certain input it didn't like... What if you telnet to the mail port yourself, mimicing your RT scrips, and send mail from RT::AddressNotSet (or whatever)? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 18:54:51 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 08:54:51 +1000 Subject: [rt-users] Question about changing password for users In-Reply-To: <5.1.0.14.1.20030717100312.042d1e80@mail.actrix.co.nz> References: <5.1.0.14.1.20030717100312.042d1e80@mail.actrix.co.nz> Message-ID: <20030716225451.GE503@luggage> Huaikun Lin wrote: > looks like the password is not changed and looks like the password of the > user is > always the default password of "root". ("password") Is your Digest::MD5 up to date? From memory, some older versions had bugs that sound rather like what you're seeing... -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 19:02:14 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 09:02:14 +1000 Subject: [rt-users] Replying to Resolved tickets reopens them - this is not what I want In-Reply-To: References: Message-ID: <20030716230214.GF503@luggage> Scott Newton wrote: > When we Resolve a ticket from OS-Install, and the user responds back > (usually to say thanks or via "Out of Office" autoreply) it reopens the > ticket. I thought I had stripped out all the rights that allow this, but > apparently something is still letting it happen. You don't say which RT version you're using. In RT3 this is handled by an OpenTickets scrip, which you can disable. In RT2 you need to find and exterminate some code buried in RT::Ticket::Correspond(). -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 19:04:25 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 09:04:25 +1000 Subject: [rt-users] scrips action question In-Reply-To: <20030716154411.80969.qmail@web13113.mail.yahoo.com> References: <20030715163423.37084.qmail@web13105.mail.yahoo.com> <20030716154411.80969.qmail@web13113.mail.yahoo.com> Message-ID: <20030716230425.GG503@luggage> Joseph Spenner wrote: > When setting up scrips, there is an action: > NotifyOtherRecipients. > > Who are those people? The "Other" recipients are the ones you enter on the ticket update (comment/reply/etc) page, in the "Cc" and "Bcc" boxes. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From lin at actrix.co.nz Wed Jul 16 19:09:39 2003 From: lin at actrix.co.nz (Huaikun Lin) Date: Thu, 17 Jul 2003 11:09:39 +1200 Subject: [rt-users] Question about changing password for users In-Reply-To: <20030716225451.GE503@luggage> References: <5.1.0.14.1.20030717100312.042d1e80@mail.actrix.co.nz> <5.1.0.14.1.20030717100312.042d1e80@mail.actrix.co.nz> Message-ID: <5.1.0.14.1.20030717110838.04244668@mail.actrix.co.nz> Hi Phil I use Digest::MD5 2.25. Lin At 08:54 AM 7/17/2003 +1000, Phil Homewood wrote: >Huaikun Lin wrote: > > looks like the password is not changed and looks like the password of the > > user is > > always the default password of "root". ("password") > >Is your Digest::MD5 up to date? From memory, some older versions >had bugs that sound rather like what you're seeing... >-- >Phil Homewood, Systems Janitor, http://www.SnapGear.com >pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 >SnapGear - Custom Embedded Solutions and Security Appliances >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > >--- >Incoming mail is certified Virus Free. >Checked by AVG anti-virus system (http://www.grisoft.com). >Version: 6.0.497 / Virus Database: 296 - Release Date: 7/4/2003 -------------- next part -------------- --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.497 / Virus Database: 296 - Release Date: 7/4/2003 From pdh at snapgear.com Wed Jul 16 19:36:04 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 09:36:04 +1000 Subject: [rt-users] Problem with correspondance emails generated by RT3 In-Reply-To: <1174450A1968D111AAAF00805FC162AEBE0DF9@deep_thought.secure.scrd.bc.ca> References: <1174450A1968D111AAAF00805FC162AEBE0DF9@deep_thought.secure.scrd.bc.ca> Message-ID: <20030716233604.GI503@luggage> Kris Boutilier wrote: > I just upgraded from 3.0.3 to 3.0.4 today. Everything has been going well - > performance is better, particularly on my tiny hardware. However it just > became apparent that RT has stopped sending email when I create a > 'correspondence' entry. The inital emails go out ok when I open tickets, but > not the comments. Look at $NotifyActor in RT_Config.pm, maybe ? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 19:38:52 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 09:38:52 +1000 Subject: [rt-users] Autoreplying to new tickets In-Reply-To: <1058265243.22731.94.camel@sys33.prod.local> References: <1058265243.22731.94.camel@sys33.prod.local> Message-ID: <20030716233852.GJ503@luggage> Johan van den Dorpe wrote: > This is working well, except users are not recieving autoreplies if they > email the systems-support mailing list. However, they do recieve an > autoreply if they email rt-systems. RT (very correctly) doesn't autoreply to tickets with a Precedence: bulk or Precedence: junk header. Your mailing list is probably appending the former, which is also correct. You probably don't want to change this. Rather, I'd suggest making the copy to rt-systems *not* go through the mailing list -- copy it there from your aliases file or equivalent. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 19:43:10 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 09:43:10 +1000 Subject: [rt-users] Annoying message in syslog on reply from web In-Reply-To: <220270000.1058208765@lerlaptop-red.iadfw.net> References: <220270000.1058208765@lerlaptop-red.iadfw.net> Message-ID: <20030716234310.GK503@luggage> Larry Rosenman wrote: > Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn't > prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) > > Is this indicative of an error? Or just "the way it is". "the way it is", which may or may not be "the way it should be". It's a cryptic way of telling you that the scrip isn't going to fire, because the ticket and transaction don't satisfy the conditions in RT::Action::AutoOpen::Prepare(). -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 19:46:37 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 09:46:37 +1000 Subject: [rt-users] Notify VS Autorespond In-Reply-To: <20030714172910.A84693@shaitan.lightconsulting.com> References: <20030714172910.A84693@shaitan.lightconsulting.com> Message-ID: <20030716234637.GL503@luggage> Dean Kao wrote: > I'm able to get emails sent on autorespond actions but not on > notify actions. What are the particulars with notify? It seems > like the default scrips mostly come with notify and I dont receive > any emails with that action. Look at $NotifyActor in RT_Config.pm, maybe ? (hmm, is there an echo in here?) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Wed Jul 16 20:02:51 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 17 Jul 2003 10:02:51 +1000 Subject: [rt-users] RT2/3 with HTTP and HTTPS In-Reply-To: <200307151853.36031.lists@konfido.de> References: <20030715162502.3280.39635.Mailman@pallas.eruditorum.org> <200307151853.36031.lists@konfido.de> Message-ID: <20030717000251.GM503@luggage> Matthias Juchem wrote: > Maybe my last e-mail was not clear enough. My problem is whether I can use 2 > different URLs for the same RT instance. > > For example: > http://support.company.com/ > https://secure.company.com/support/ > > $WebPath is not a real problem, but as $WebBaseURL contains the hostname, > there might be problems if the Apache virtual server name is different from > the server name in $WebPath. $WebBaseURL also contains the scheme. You'd probably need two separate RT_SiteConfigs (which implies two RT "installations", though they can both happily talk to the same backend.) You should also be aware that you won't be able to do this using mod_perl for both virtuals; you want to run one or both under fastcgi (or use a separate Apache instance to serve each.) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From billp at wjp.net Wed Jul 16 21:15:06 2003 From: billp at wjp.net (billp) Date: Wed, 16 Jul 2003 18:15:06 -0700 Subject: [rt-users] RT3 DBD::mysql install/makefile problem Message-ID: <20030716181506.S5371@nigel.wjp.net> I attempted the CPAN install, then manually. Both fail in the same place. Sorry for the long post, but it has been a frustrating night and I did not want to leave any details out... RedHat 9, perl 5.8.0, fresh install. MySQL: MySQL-client-4.0.13-0.i386.rpm MySQL-devel-4.0.13-0.i386.rpm MySQL-server-4.0.13-0.i386.rpm MySQL-shared-4.0.13-0.i386.rpm Installation from CPAN: [root at nifty rt-3-0-4]# cpan -i DBD::mysql CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Tue, 15 Jul 2003 01:44:04 GMT Running install for module DBD::mysql Running make for R/RU/RUDY/DBD-mysql-2.9002.tar.gz CPAN: Digest::MD5 loaded ok CPAN: Compress::Zlib loaded ok Checksum for /root/.cpan/sources/authors/id/R/RU/RUDY/DBD-mysql-2.9002.tar.gz ok Scanning cache /root/.cpan/build for sizes DBD-mysql-2.9002/ DBD-mysql-2.9002/t/ DBD-mysql-2.9002/t/mysql2.t DBD-mysql-2.9002/t/akmisc.t DBD-mysql-2.9002/t/60leaks.t DBD-mysql-2.9002/t/10dsnlist.t DBD-mysql-2.9002/t/ak-dbd.t DBD-mysql-2.9002/t/50chopblanks.t DBD-mysql-2.9002/t/mysql.t DBD-mysql-2.9002/t/lib.pl DBD-mysql-2.9002/t/40blobs.t DBD-mysql-2.9002/t/40nulls.t DBD-mysql-2.9002/t/insertid.t DBD-mysql-2.9002/t/40listfields.t DBD-mysql-2.9002/t/40bindparam.t DBD-mysql-2.9002/t/mysql.dbtest DBD-mysql-2.9002/t/dbdadmin.t DBD-mysql-2.9002/t/20createdrop.t DBD-mysql-2.9002/t/00base.t DBD-mysql-2.9002/t/30insertfetch.t DBD-mysql-2.9002/t/40numrows.t DBD-mysql-2.9002/t/50commit.t DBD-mysql-2.9002/t/mysql.mtest DBD-mysql-2.9002/MANIFEST DBD-mysql-2.9002/myld DBD-mysql-2.9002/dbdimp.c DBD-mysql-2.9002/lib/ DBD-mysql-2.9002/lib/DBD/ DBD-mysql-2.9002/lib/DBD/mysql/ DBD-mysql-2.9002/lib/DBD/mysql/GetInfo.pm DBD-mysql-2.9002/lib/DBD/mysql/INSTALL.pod DBD-mysql-2.9002/lib/DBD/mysql.pm DBD-mysql-2.9002/lib/Mysql/ DBD-mysql-2.9002/lib/Mysql/Statement.pm DBD-mysql-2.9002/lib/Bundle/ DBD-mysql-2.9002/lib/Bundle/DBD/ DBD-mysql-2.9002/lib/Bundle/DBD/mysql.pm DBD-mysql-2.9002/lib/Mysql.pm DBD-mysql-2.9002/dbdimp.h DBD-mysql-2.9002/mysql.xs DBD-mysql-2.9002/MANIFEST.SKIP DBD-mysql-2.9002/README DBD-mysql-2.9002/INSTALL.html DBD-mysql-2.9002/Makefile.PL DBD-mysql-2.9002/ChangeLog DBD-mysql-2.9002/constants.h DBD-mysql-2.9002/TODO Removing previously used /root/.cpan/build/DBD-mysql-2.9002 CPAN.pm: Going to build R/RU/RUDY/DBD-mysql-2.9002.tar.gz I will use the following settings for compiling and testing: cflags (mysql_config) = -I'/usr/include/mysql' libs (mysql_config) = -L/usr/lib/mysql -lmysqlclient -lz -lcrypt -lnsl -lm -lc -lnss_files -lnss_dns -lresolv -lc -lnss_files -lnss_dns -lresolv nocatchstderr (default ) = 0 nofoundrows (default ) = 0 ssl (guessed ) = 0 testdb (default ) = test testhost (default ) = testpassword (default ) = testuser (default ) = To change these settings, see 'perl Makefile.PL --help' and 'perldoc INSTALL'. Checking if your kit is complete... Looks good Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Note (probably harmless): No library found for -lmysqlclient Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Unsuccessful stat on filename containing newline at /usr/lib/perl5/5.8.0/ExtUtils/Liblist/Kid.pm line 97. Using DBI 1.37 installed in /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi/auto/DBI Writing Makefile for DBD::mysql Makefile:89: *** missing separator. Stop. /usr/bin/make -- NOT OK Running make test Can't test without successful make Running make install make had returned bad status, install seems impossible Installation manually: [root at nifty Msql-Mysql-modules-1.2219]# perl Makefile.PL Which drivers do you want to install? 1) MySQL only 2) mSQL only (either of mSQL 1 or mSQL 2) 3) MySQL and mSQL (either of mSQL 1 or mSQL 2) 4) mSQL 1 and mSQL 2 5) MySQL, mSQL 1 and mSQL 2 Enter the appropriate number: [3] 1 Do you want to install the MysqlPerl emulation? You might keep your old Mysql module (to be distinguished from DBD::mysql!) if you are concerned about compatibility to existing applications! [n] WARNING: PL_FILES takes a hash reference not a array reference. Please inform the author. Note (probably harmless): No library found for -lmysqlclient Note (probably harmless): No library found for -lgz Note (probably harmless): No library found for -lgcc Using DBI 1.37 installed in /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi/auto/DBI Writing Makefile for DBD::mysql Writing Makefile for Msql-Mysql-modules [root at nifty Msql-Mysql-modules-1.2219]# make Makefile:84: *** missing separator. Stop. Now, if you look at the Makefile, there are lines that do not have '=' after them, and lines that only have a single ' ..etc Very odd. See the end of this message... Here is line 84: sit Here are other examples of lines that don't look good: LIBPERL_A = libperl.a' libc=' Any thoughts? The mysql/Makefile is also broken in the same way. bill [root at nifty Msql-Mysql-modules-1.2219]# head -100 Makefile # This Makefile is for the Msql-Mysql-modules extension to perl. # # It was generated automatically by MakeMaker version # 6.05 (Revision: 1.69) from the contents of # Makefile.PL. Don't edit this file, edit Makefile.PL instead. # # ANY CHANGES MADE HERE WILL BE LOST! # # MakeMaker ARGV: () # # MakeMaker Parameters: # ABSTRACT => q[mSQL and MySQL drivers for the Perl5 Database Interface (DBI)] # AUTHOR => q[Jochen Wiedmann (joe at ispsoft.de)] # CAPI => q[TRUE] # DIR => [q[mysql]] # EXE_FILES => [q[dbimon]] # NAME => q[Msql-Mysql-modules] # PL_FILES => [q[dbd/Makefile.PL.in], q[mysql/Makefile.PL], q[lib/DBD/mysql/Install/Config.pm], q[dbd/dbimon.in], q[dbimon], q[lib/DBD/mysql/Install/Config.pm]] # PREREQ_PM => { Data::Dumper=>q[0], Data::ShowTable=>q[0], DBI=>q[1.08] } # VERSION => q[1.2219] # dist => { DIST_DEFAULT=>q[all tardist], COMPRESS=>q[gzip -9f], SUFFIX=>q[.gz] } # realclean => { FILES=>q[Mysql/Makefile.PL Msql/Makefile.PL Msql1/Makefile.PL lib/DBD/mysql/Install/Config.pm lib/DBD/mSQL/Install/Config.pm lib/DBD/mSQL1/Install/Config.pm] } # --- MakeMaker post_initialize section: # --- MakeMaker const_config section: # These definitions are from config.sh (via /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Config.pm) # They may have been overridden via Makefile.PL or on the command line AR = ar CC = gcc CCCDLFLAGS = -fPIC CCDLFLAGS = -rdynamic -Wl,-rpath,/usr/lib/perl5/5.8.0/i386-linux-thread-multi/CORE DLEXT = so DLSRC = dl_dlopen.xs LD = gcc LDDLFLAGS = -shared -L/usr/local/lib LDFLAGS = -L/usr/local/lib LIBC = /lib/libc-2.3.1.so LIB_EXT = .a' libc=' OBJ_EXT = ub OSNAME = linux OSVERS = 2.4.20-2.48smp RANLIB = _ SO = so EXE_EXT = FULL_AR = /usr/bin/ar # --- MakeMaker constants section: AR_STATIC_ARGS = cr NAME = Msql-Mysql-modules DISTNAME = Msql-Mysql-modules NAME_SYM = Msql_Mysql_modules VERSION = 1.2219 VERSION_SYM = 1_2219 XS_VERSION = 1.2219 INST_ARCHLIB = blib/arch INST_SCRIPT = blib/script INST_BIN = blib/bin INST_LIB = blib/lib INSTALLDIRS = site PREFIX = /usr SITEPREFIX = /usr VENDORPREFIX = /usr INSTALLPRIVLIB = /usr/lib/perl5/5.8.0 INSTALLSITELIB = INSTALLVENDORLIB = /vendor_perl/5.8.0/i386-linux-th INSTALLARCHLIB = /usr/lib/perl5/5.8.0/i386-linux-thread-multi INSTALLSITEARCH = /u INSTALLVENDORARCH = /usr/lib/perl INSTALLBIN = /usr/bi INSTALLSITEBIN = /usr INSTALLVENDORBIN = /us INSTALLSCRIPT = /usr/bin PERL_LIB = /usr/lib/perl5/5.8.0 PERL_ARCHLIB = /usr/lib/perl5/5.8.0/i386-linux-thread-multi VENDORLIBEXP = /vendor_perl/5.8.0/i386-linux-th SITELIBEXP = '/usr/lib/perl5/site_perl' sit SITEARCHEXP = /usr/lib/pe VENDORARCHEXP = /usr/lib/perl LIBPERL_A = libperl.a' libc=' FIRST_MAKEFILE = Makefile MAKE_APERL_FILE = Makefile.aperl PERLMAINCC = $(CC) PERL_INC = /usr/lib/perl5/5.8.0/i386-linux-thread-multi/CORE PERL = /usr/bin/perl FULLPERL = /usr/bin/perl PERLRUN = $(PERL) FULLPERLRUN = $(FULLPERL) PERLRUNINST = $(PERLRUN) "-I$(INST_ARCHLIB)" "-I$(INST_LIB)" FULLPERLRUNINST = $(FULLPERLRUN) "-I$(INST_ARCHLIB)" "-I$(INST_LIB)" ABSPERL = $(PERL) ABSPERLRUN = $(ABSPERL) From ken at freeswan.ca Wed Jul 16 22:51:36 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Wed, 16 Jul 2003 22:51:36 -0400 (EDT) Subject: [rt-users] Annoying message in syslog on reply from web In-Reply-To: <20030716234310.GK503@luggage> Message-ID: On Thu, 17 Jul 2003, Phil Homewood wrote: > Larry Rosenman wrote: > > Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn't > > prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338) > > > > Is this indicative of an error? Or just "the way it is". > > "the way it is", which may or may not be "the way it should be". > It's a cryptic way of telling you that the scrip isn't going to > fire, because the ticket and transaction don't satisfy the > conditions in RT::Action::AutoOpen::Prepare(). I've got the same issue: Jul 16 22:34:10 tor33517 RT: RT::Scrip=HASH(0x919a180): Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338) on my new RT 3.0.3 install (no customizations done yet). After that error, Scrip's 4 & 6 fail with "No recipients found. Not sending." which I think *might* be normal (since I don't have AdminCC's or Other's attached to the tickets), but Scrip 5 does work (thanks to your NotifyActor tip). Ken From mallah at trade-india.com Thu Jul 17 02:47:14 2003 From: mallah at trade-india.com (Rajesh Kumar Mallah) Date: Thu, 17 Jul 2003 12:17:14 +0530 Subject: [rt-users] rt2-to-rt3 deletes the root user.. In-Reply-To: <20030716203302.GO15007@fsck.com> References: <1103.219.65.233.123.1058326680.squirrel@mail.trade-india.com> <200307161259.51945.mallah@trade-india.com> <20030716203302.GO15007@fsck.com> Message-ID: <200307171217.15033.mallah@trade-india.com> Jessie Thanks Very much, I will study the problem in detail and post the results. Regds Mallah. On Thursday 17 Jul 2003 2:03 am, Jesse Vincent wrote: > On Wed, Jul 16, 2003 at 12:59:51PM +0530, Rajesh Kumar Mallah wrote: > > Please tell me what am i supposed to do then? > > You might want to look through the database or turn on logging during an > import to see if you can detect a point at which it's failing to insert > your RT2 root user. > > > dumpfile-to-rt3 code is not restoring the 'root' user and looks > > like explicity deleting it. [ is it really so ? ] > > Again, it's deleting the automatically created RT3 root user before > importing your RT2 database. You might want to consider instrumenting > the import tool to see what it's doing. > > > Regds > > Mallah. From perreal at lyon.cemagref.fr Thu Jul 17 03:19:50 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Thu, 17 Jul 2003 09:19:50 +0200 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058365177.10452.242.camel@hal9000.internal.onramp.ca> References: <200307161245.23402.dj.dule@planetsky.com> <20030716140116.GS676@spacepants.org> <1058365177.10452.242.camel@hal9000.internal.onramp.ca> Message-ID: <3F164E16.3020403@lyon.cemagref.fr> > > >Plus the damn Storable.pm thing :) > > What's that thing ? I can't found anything on it neither in redhat bugzilla nor in perl/cpan RT database... I installed RT-3 on a RHL9 box. The main annoying thing I noticed is that using the UTF-8 charset makes Perl module installation fails (something wrong with RHL9 UTF-8 handling that affects the module responsible on writing the Makefiles), which can be fixed by setting LANG et LC_ALL to "C" (and exporting) just before compilation. -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon. T?l: 04.72.20.87.87. Fax: 04.78.47.78.75. Web: http://www.lyon.cemagref.fr/ From jim.mozley at exponential-e.com Thu Jul 17 04:30:45 2003 From: jim.mozley at exponential-e.com (Jim Mozley) Date: Thu, 17 Jul 2003 09:30:45 +0100 Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied References: <3F15D237.8060508@emdee.net> Message-ID: <047a01c34c3d$b7e96c30$03bff40a@Exponentiale.com> *This message was transferred with a trial version of CommuniGate(tm) Pro* Michael, It might be worth trying perl from source or using the package version from www.sunfreeware.com before installing RT. This will add perl 5.8 under /usr/local. I use this approach rather than using Sun's build of perl, sunfreeware.com has had explanatory notes on this in the past. Regards, Jim ----- Original Message ----- From: "Michael D. Richards" To: Sent: Wednesday, July 16, 2003 11:31 PM Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied > Hello, > > I have just installed RT 3.0.3 on Solaris 8 under Apache 1.3.27 and > mod_perl 1.27. I am getting the following message when attempting to > send mail to the gateway: > > mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObject.pm line 96 > > > Trace begun at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 128 > HTML::Mason::Exceptions::rethrow_exception('mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObject.pm line 96^J') called at /usr/local/lib/perl5/5.6.1/Carp.pm line 119 > Carp::croak('mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied') called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 140 > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0', 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0/NoAuth', 0, 509) called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObject.pm line 96 > HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', '/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0/NoAuth/mail-gateway', 'source', 'HTML::Mason::ComponentSource=HASH(0x90e749c)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 323 > HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x9007418)', '/REST/1.0/NoAuth/mail-gateway') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 201 > eval {...}('HTML::Mason::Interp=HASH(0x9007418)', '/REST/1.0/NoAuth/mail-gateway') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 188 > HTML::Mason::Request::_initialize('HTML::Mason::Request::ApacheHandler=HASH( 0x90e76d0)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 168 > HTML::Mason::Request::new('HTML::Mason::Request::ApacheHandler', 'error_format', 'html', 'error_mode', 'output', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 60 > HTML::Mason::Request::ApacheHandler::new('HTML::Mason::Request::ApacheHandle r', 'error_format', 'html', 'error_mode', 'output', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm line 265 > Class::Container::call_method('HTML::Mason::Interp=HASH(0x9007418)', 'request', 'new', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm line 343 > Class::Container::create_delayed_object('HTML::Mason::Interp=HASH(0x9007418) ', 'request', 'interp', 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 232 > HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x9007418)', 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 853 > HTML::Mason::ApacheHandler::prepare_request('HTML::Mason::ApacheHandler=HASH (0x900764c)', 'Apache=SCALAR(0x8e0af54)') called at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 780 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( 0x900764c)', 'Apache=SCALAR(0x8e0af54)') called at /cmweb/tools/rt/bin/webmux.pl line 118 > RT::Mason::handler('Apache=SCALAR(0x8e0af54)') called at /dev/null line 0 > eval {...}('Apache=SCALAR(0x8e0af54)') called at /dev/null line 0 > > The /cmweb/tools/rt/var/mason_data directory already exists. It is > owned by the same user/group that the Apache server runs under and is > the same as I specified during configure using --with-web-user and > --with-web-group. > > The real kicker is that there is no such thing as > /usr/local/lib/perl5/site_perl/5.6.1 and never has been. There isn't > even a perl 5.6.1 on this machine. I can not figure out where that > reference is coming from. RT's web interface seems to work just fine. > mod_perl also appears to work fine as well. I have scoured the system > conf stray config modules, bad env variables, bad config files, etc and > have been unable to locate anything references this directory. > > I would appreciate any advice or troubleshooting tips anyone could > provide. > > Thank you, > Michael~ > From malyl at col.cz Thu Jul 17 04:31:49 2003 From: malyl at col.cz (Lukas Maly) Date: Thu, 17 Jul 2003 10:31:49 +0200 (CEST) Subject: [rt-users] RT2 Migrate to RT3 Message-ID: <20030717100835.S1707@k2.vol.cz> Hi I can migrate data from RT2 2.0.15 to RT3 3.0.4. On server RT2 I have more file (perl daump) maked by rt-2.0-to-dumpfile DIRNAME RESULTS: tickets-0/ ... tickets-105000/ All data i transfer to server RT3 where is instalation aplication 3.0.4 with db schema. (make initialize-database) On RT3 run dumpfile-to-rt-3.0 DIRNAME. I have problem. Here is count (select count(*) from RTtables) of all tables. ------------------------------- ACL 3 Attachments 0 CachedGroupMembers 359759 CustomFieldValues 0 CustomFields 0 GroupMembers 179872 Groups 59973 Links 0 Principals 119982 Queues 2 ScripActions 15 ScripConditions 9 Scrips 18 Templates 12 TicketCustomFieldValues 0 Tickets 0 Transactions 0 Users 59958 sessions 2 ------------------------------- Whi migrate script import only Users + Groups and Principals. No Ticket transfer :-(, and Attachments. Maybe some my bug. For migrating (import/export) I use rt2-to-rt3-v1.13.tar.gz Thank for help. P.S. Sorry my english is bad. Lukas Maly System Administrator From sarmbruster at web.de Thu Jul 17 04:39:53 2003 From: sarmbruster at web.de (Stefan Armbruster) Date: 17 Jul 2003 10:39:53 +0200 Subject: [rt-users] switch off scribs to client for a single queue Message-ID: <1058431192.2059.36.camel@emperor.local> Hi, I've found a solution for this issue. Since this was on the list a few times, I'd like to let you what I've done: Configure RT to use procmail as MDA, procmail filters out all mails from this specific queue's mail address (sysadmin in this case). Changes to etc/RT_SiteConfig.pm: Set($MailCommand , 'sendmailpipe'); Set($SendmailArguments , ""); Set($SendmailPath , "/usr/bin/procmail"); .procmail of the wwwrun user looks like: VERBOSE=off LOGFILE=/tmp/procmail.outgoing.log # drop all mails sent from sysadmin queue :0 * ^Reply-To:.*sysadmin /dev/null # all other rt mails use sendmail :0 E | sendmail -t -oi From hwagener at hamburg.fcb.com Thu Jul 17 07:55:20 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 17 Jul 2003 13:55:20 +0200 Subject: [rt-users] RT3 DBD::mysql install/makefile problem In-Reply-To: <20030716181506.S5371@nigel.wjp.net> References: <20030716181506.S5371@nigel.wjp.net> Message-ID: <8AB020D7-B84D-11D7-8085-003065DC18B8@hamburg.fcb.com> On Donnerstag, 17. Juli 2003, at 3:15 Uhr, billp wrote: > I attempted the CPAN install, then manually. Both fail in the > same place. > > Sorry for the long post, but it has been a frustrating night > and I did not want to leave any details out... > > RedHat 9, perl 5.8.0, fresh install. > What are LANG and LC_ALL set to? set them to 'C': export LANG=C; export LC_ALL=C This could help with compiling perl modules. Regards, Harald From mick at onramp.ca Thu Jul 17 08:07:20 2003 From: mick at onramp.ca (Mick Szucs) Date: 17 Jul 2003 08:07:20 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <033701c34bd3$230049f0$6d180a0a@MRZTP> References: <200307161245.23402.dj.dule@planetsky.com> <1058355250.10452.216.camel@hal9000.internal.onramp.ca> <033701c34bd3$230049f0$6d180a0a@MRZTP> Message-ID: <1058443640.10449.267.camel@hal9000.internal.onramp.ca> On Wed, 2003-07-16 at 15:47, matthew zeier wrote: > > Of course, you'll still have that damn Storable.pm error that no one has > > been able to get to the bottom of, but at least you'll be suffering in > > good company. :) > > This is specific to Redhat9 or just the version of perl they ship with? I'm still investigating, but it seems likely to be related to their version of Perl. I reserve the right to reverse this conclusion, though. Jamie Wilkinson mentioned that he's seeing the Storable.pm errors under mod_fastcgi as well, so it's not the mod_perl thing.. Could still be apache or mysql related, I guess. It's a friendly transient error, too. Seems that I can get it to occur consistently right after server restart, but there's no guarantee after that. -- Mick Szucs Onramp Network Services Inc. From mick at onramp.ca Thu Jul 17 08:23:30 2003 From: mick at onramp.ca (Mick Szucs) Date: 17 Jul 2003 08:23:30 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <3F164E16.3020403@lyon.cemagref.fr> References: <200307161245.23402.dj.dule@planetsky.com> <20030716140116.GS676@spacepants.org> <1058365177.10452.242.camel@hal9000.internal.onramp.ca> <3F164E16.3020403@lyon.cemagref.fr> Message-ID: <1058444610.10452.273.camel@hal9000.internal.onramp.ca> On Thu, 2003-07-17 at 03:19, Guillaume Perr?al wrote: > > > > > >Plus the damn Storable.pm thing :) > > > > > What's that thing ? I can't found anything on it neither in redhat > bugzilla nor in perl/cpan RT database... Here's some other people talking about it (finally) http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&threadm=rt-23004-60972.15.6145841393568%40rt.perl.org&rnum=2&prev=/groups%3Foi%3Ddjq%26as_q%3Dstorable.xs%2520assertion Noticable in RT under Redhat9 when you click on a queue, or attempt to add more than two criteria to a search, you get: error: Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282. And a bunch of other stuff at the bottom, and your last-added search critera isn't stored (although the search results display correctly.) Seems transient, too, although it occurrs more often than not. Should maybe be a FAQ now :) -- Mick Szucs Onramp Network Services Inc. From Greg.Hering at bench.com Thu Jul 17 09:58:25 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Thu, 17 Jul 2003 08:58:25 -0500 Subject: [rt-users] RT3 DBD::mysql install/makefile problem Message-ID: <1E11D88103D7BF44AF240F64215087B30235498A@al-ex01.al.bench.com> Dear Bill (and Harald!), On my RH9 system the default is 'us_EN.UTF-8'. I have found that it can be changed to 'us_EN' and it will work. It messes up the kernel 'make menuconfig' though, so I have both in my root .bash_profile and just uncomment the one I need. --a snip from .bash_profile------------------- # en_US works better with perl LANG=en_US # UTF-8 works better with 'make menuconfig' #LANG=en_US.UTF-8 export USERNAME BASH_ENV PATH LANG ---------------------------------------------- HTH! Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 > -----Original Message----- > From: Harald Wagener [mailto:hwagener at hamburg.fcb.com] > Sent: Thursday, July 17, 2003 6:55 AM > To: billp > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] RT3 DBD::mysql install/makefile problem > > > > On Donnerstag, 17. Juli 2003, at 3:15 Uhr, billp wrote: > > > I attempted the CPAN install, then manually. Both fail in the same > > place. > > > > Sorry for the long post, but it has been a frustrating > night and I did > > not want to leave any details out... > > > > RedHat 9, perl 5.8.0, fresh install. > > > > What are LANG and LC_ALL set to? set them to 'C': > > export LANG=C; export LC_ALL=C > > This could help with compiling perl modules. > > Regards, > Harald > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-> users > > Have you > read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > From mick at onramp.ca Thu Jul 17 10:01:03 2003 From: mick at onramp.ca (Mick Szucs) Date: 17 Jul 2003 10:01:03 -0400 Subject: [rt-users] Installing RT on Red Hat 9 - storable.xs error In-Reply-To: <1058443640.10449.267.camel@hal9000.internal.onramp.ca> References: <200307161245.23402.dj.dule@planetsky.com> <1058355250.10452.216.camel@hal9000.internal.onramp.ca> <033701c34bd3$230049f0$6d180a0a@MRZTP> <1058443640.10449.267.camel@hal9000.internal.onramp.ca> Message-ID: <1058450463.10449.279.camel@hal9000.internal.onramp.ca> On Thu, 2003-07-17 at 08:07, Mick Szucs wrote: > Jamie Wilkinson mentioned that he's seeing the Storable.pm errors under > mod_fastcgi as well, so it's not the mod_perl thing.. Could still be > apache or mysql related, I guess. I think I've ruled out the possibility that mysql is involved, as the error still occurs if you tell RT to store sessions to File, instead of DB. Must be occurring during the actual serialization of the session for storage. Some test code to produce the error without involving Apache::Session would be handy to find out whether or not Apache2 is implicated. Would be useful for a bug report to Redhat, too. Confirmed that this still occurs under the latest Apache::Session, too. -- Mick Szucs Onramp Network Services Inc. From ah3 at mlz.us Thu Jul 17 10:04:44 2003 From: ah3 at mlz.us (Andy Harrison) Date: Thu, 17 Jul 2003 10:04:44 -0400 (EDT) Subject: [rt-users] mod_perl and perl version Message-ID: -----BEGIN PGP SIGNED MESSAGE----- I'm installing RT 3.0.4 on a fresh server and I'm getting tripped up installing mod_perl. What I'm worried about is if I install mod_perl against perl 5.8.0, will all scripts that get run on apache be executed using perl version 5.8.0? Or can I lock that down to a specific vhost? There's a series of perl scripts in a different vhost than rt that are written for an older version of perl and I don't want them to be affected by the mod_perl installation. ~~ Andy Harrison Great Works Internet System Operations (full headers for details) -----BEGIN PGP SIGNATURE----- Version: PGP 6.5.8 iQCVAwUBPxas+lPEkLgodAWVAQGxnQQAvRZIg7gpaIjzvt9CHivINJDUHLcoV+w8 U1L+XFL0lgmd3wBVJZl7zcrH3jDpTsy/lf2+4vQeX0K+EG55TSMZvuGFvwSD3tQc i7NnjWLn2QlBRgnOotus8fTHPnoyS/NgTIiW/Ef1YOXMO4OdDC0ulT0YptyI8xqC tftRShTeSa8= =YEUA -----END PGP SIGNATURE----- From Greg.Hering at bench.com Thu Jul 17 10:12:32 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Thu, 17 Jul 2003 09:12:32 -0500 Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied Message-ID: <1E11D88103D7BF44AF240F64215087B30235498B@al-ex01.al.bench.com> Jim makes a good point: you didn't specify which version of Perl you DO have. If you are using Sun's version then it's 5.0.ancient! =:o() While you are at http://www.sunfreeware.com getting your Perl, get the 'tar' package they have also. It has a bug fix and also reads directly from gzipped tars. Greg Gregory L. Hering (256) 722-6420 4807 Bradford Dr Benchmark Electronics, Inc. Huntsville, Al 35805 > -----Original Message----- > From: Jim Mozley [mailto:jim.mozley at exponential-e.com] > Sent: Thursday, July 17, 2003 3:31 AM > To: Michael D. Richards; rt-users at lists.fsck.com > Subject: Re: [rt-users] mkdir ... var/mason_data/obj: > Permission denied > > > *This message was transferred with a trial version of > CommuniGate(tm) Pro* Michael, > > It might be worth trying perl from source or using the > package version from www.sunfreeware.com before installing > RT. This will add perl 5.8 under /usr/local. I use this > approach rather than using Sun's build of perl, > sunfreeware.com has had explanatory notes on this in the past. > > Regards, > > Jim > > ----- Original Message ----- > From: "Michael D. Richards" > To: > Sent: Wednesday, July 16, 2003 11:31 PM > Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied > > > > Hello, > > > > I have just installed RT 3.0.3 on Solaris 8 under Apache > 1.3.27 and > > mod_perl 1.27. I am getting the following message when > attempting to > > send mail to the gateway: > > > > mkdir /cmweb/tools/rt/var/mason_data/obj: Permission denied at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObj > ect.pm line 96 > > > > > > Trace begun at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 128 > > HTML::Mason::Exceptions::rethrow_exception('mkdir > /cmweb/tools/rt/var/mason_data/obj: Permission denied at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObj > ect.pm line > 96^J') called at /usr/local/lib/perl5/5.6.1/Carp.pm line 119 > > Carp::croak('mkdir /cmweb/tools/rt/var/mason_data/obj: Permission > > denied') > called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 140 > > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj', 0, 509) > > called at > /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > > > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard', 0, > > 509) > called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > > > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standar > d/REST', > > 0, > 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > > > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standard/REST/1 > > .0', > 0, 509) called at /usr/local/lib/perl5/5.6.1/File/Path.pm line 133 > > > File::Path::mkpath('/cmweb/tools/rt/var/mason_data/obj/standar > d/REST/1.0/NoAuth', 0, 509) called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Compiler/ToObj > ect.pm line 96 > > HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', > '/cmweb/tools/rt/var/mason_data/obj/standard/REST/1.0/NoAuth/m > ail-gateway', > 'source', 'HTML::Mason::ComponentSource=HASH(0x90e749c)') > called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 323 > > HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x9007418)', > '/REST/1.0/NoAuth/mail-gateway') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 201 > > eval {...}('HTML::Mason::Interp=HASH(0x9007418)', > '/REST/1.0/NoAuth/mail-gateway') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 188 > > > HTML::Mason::Request::_initialize('HTML::Mason::Request::Apach > eHandler=HASH( > 0x90e76d0)') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 168 > > HTML::Mason::Request::new('HTML::Mason::Request::ApacheHandler', > 'error_format', 'html', 'error_mode', 'output', 'interp', > 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', > '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', > 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', > 'Apache=SCALAR(0x8e0af54)') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler. > pm line 60 > > > HTML::Mason::Request::ApacheHandler::new('HTML::Mason::Request > ::ApacheHandle > r', 'error_format', 'html', 'error_mode', 'output', 'interp', > 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', > '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', > 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', > 'Apache=SCALAR(0x8e0af54)') called at > /usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm line 265 > > Class::Container::call_method('HTML::Mason::Interp=HASH(0x9007418)', > 'request', 'new', 'interp', > 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', > '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', > 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', > 'Apache=SCALAR(0x8e0af54)') called at > /usr/local/lib/perl5/site_perl/5.6.1/Class/Container.pm line 343 > > > Class::Container::create_delayed_object('HTML::Mason::Interp=H > ASH(0x9007418) > ', 'request', 'interp', > 'HTML::Mason::Interp=HASH(0x9007418)', 'comp', > '/REST/1.0/NoAuth/mail-gateway', 'args', 'ARRAY(0x90e71c8)', > 'ah', 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', > 'Apache=SCALAR(0x8e0af54)') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 232 > > > HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x9007418) > > ', > 'comp', '/REST/1.0/NoAuth/mail-gateway', 'args', > 'ARRAY(0x90e71c8)', 'ah', > 'HTML::Mason::ApacheHandler=HASH(0x900764c)', 'apache_req', > 'Apache=SCALAR(0x8e0af54)') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler. > pm line 853 > > > HTML::Mason::ApacheHandler::prepare_request('HTML::Mason::Apac > heHandler=HASH > (0x900764c)', 'Apache=SCALAR(0x8e0af54)') called at > /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler. > pm line 780 > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::Apach > eHandler=HASH( > 0x900764c)', 'Apache=SCALAR(0x8e0af54)') called at > /cmweb/tools/rt/bin/webmux.pl line 118 > > RT::Mason::handler('Apache=SCALAR(0x8e0af54)') called at /dev/null > > line 0 eval {...}('Apache=SCALAR(0x8e0af54)') called at > /dev/null line > > 0 > > > > The /cmweb/tools/rt/var/mason_data directory already > exists. It is > > owned by the same user/group that the Apache server runs > under and is > > the same as I specified during configure using --with-web-user and > > --with-web-group. > > > > The real kicker is that there is no such thing as > > /usr/local/lib/perl5/site_perl/5.6.1 and never has been. > There isn't > > even a perl 5.6.1 on this machine. I can not figure out where that > > reference is coming from. RT's web interface seems to work > just fine. > > mod_perl also appears to work fine as well. I have scoured > the system > > conf stray config modules, bad env variables, bad config files, etc > > and have been unable to locate anything references this directory. > > > > I would appreciate any advice or troubleshooting tips > anyone could > > provide. > > > > Thank you, > > Michael~ > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-> users > > Have you > read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > From michael at emdee.net Thu Jul 17 11:51:49 2003 From: michael at emdee.net (Michael D. Richards) Date: Thu, 17 Jul 2003 08:51:49 -0700 Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied In-Reply-To: <047a01c34c3d$b7e96c30$03bff40a@Exponentiale.com> References: <3F15D237.8060508@emdee.net> <047a01c34c3d$b7e96c30$03bff40a@Exponentiale.com> Message-ID: <3F16C615.1050002@emdee.net> Jim Mozley wrote: >It might be worth trying perl from source or using the package version from >www.sunfreeware.com before installing RT. This will add perl 5.8 under >/usr/local. I use this approach rather than using Sun's build of perl, >sunfreeware.com has had explanatory notes on this in the past. > Thanks for the feedback. The perl is built from source. It is a version controlled installation used across our enterprise. I have included the perl -V output below. There are a few key things I have not been able to figure out: Why is it trying to create a directory that exists? Why is it giving a permission denied error when the directory is 770 and owned by the user Apache is running under? And most of all, where is this reference to /usr/local/lib/perl5 coming from? This is hurting my brain. :) Perl -V: Summary of my perl5 (revision 5.0 version 8 subversion 0) configuration: Platform: osname=solaris, osvers=2.8, archname=sun4-solaris uname='sunos cmsun02 5.8 generic_108528-13 sun4u sparc ' config_args='-Dcc=gcc -Dprefix=/cm/tools/paks/perl-5.8.0 -Dinstallstyle=lib/perl5 -Dvendorprefix=/cm/tools/apps -Dsiteprefix=/cm/tools/local -Uinstallusrbinperl -Accflags= -Dstartperl=#!/cm/tools/bin/perl -Dperladmin=XXX -Uuselargefiles -de' hint=recommended, useposix=true, d_sigaction=define usethreads=undef use5005threads=undef useithreads=undef usemultiplicity=undef useperlio=define d_sfio=undef uselargefiles=undef usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-fno-strict-aliasing -I/usr/local/include', optimize='-O', cppflags='-fno-strict-aliasing -I/usr/local/include' ccversion='', gccversion='2.96-gnupro-00r1', gccosandvers='solaris2.8' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=4321 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=4 alignbytes=8, prototype=define Linker and Libraries: ld='gcc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /usr/lib /usr/ccs/lib libs=-lsocket -lnsl -ldl -lm -lc perllibs=-lsocket -lnsl -ldl -lm -lc libc=/lib/libc.so, so=so, useshrplib=false, libperl=libperl.a gnulibc_version='' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=' -Wl,-E' cccdlflags='-fPIC', lddlflags=' -Wl,-E -G -L/usr/local/lib' Characteristics of this binary (from libperl): Compile-time options: Built under solaris Compiled at Jul 11 2003 09:00:07 @INC: /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris /cm/tools/local/lib/perl5/site_perl/5.8.0 /cm/tools/local/lib/perl5/site_perl /cm/tools/apps/lib/perl5/cm_perl/5.8.0/sun4-solaris /cm/tools/apps/lib/perl5/cm_perl/5.8.0 /cm/tools/apps/lib/perl5/cm_perl . Thanks, Michael~ From aturner at netscreen.com Thu Jul 17 14:22:48 2003 From: aturner at netscreen.com (Aaron Turner) Date: Thu, 17 Jul 2003 11:22:48 -0700 Subject: [rt-users] Ticket Escalation & pagers? Message-ID: <20030717182248.GE1100@netscreen.com> So we're using RT 3.0.0 with great success. One thing we'd like to do however is have RT send an email to the on-call person when a new ticket is created. That person would have 15 minutes to reply, and if not, the system would then page their backup. Again, 15 minutes, and then it pages the manager until they respond. Right now, there are two problems: 1) Escalation 2) Our skytel two-way pagers don't maintain the subject line, or other headers and so it has no means of determining which ticket the person is replying to. (The subject line is contained in the body) Has anyone done anything like this? I haven't been able to figure out how to write scrips or how the RT priority thing works. Any pointers/suggestions/sample code would be really appreciated, even if it doesn't directly integrate with RT (including commerical software which does pager escalation.) Thanks. -- Aaron Turner work: 408-543-4025 Sr. Security Engineer fax: 408-543-4078 NetScreen Technologies, Inc All emails by me are PGP signed; a bad signature indicates a forgery. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 244 bytes Desc: not available URL: From aturner at netscreen.com Thu Jul 17 14:50:18 2003 From: aturner at netscreen.com (Aaron Turner) Date: Thu, 17 Jul 2003 11:50:18 -0700 Subject: [rt-users] Ticket Escalation & pagers? In-Reply-To: <20030717093828.5ea20c2c.prlawrence@lehigh.edu> References: <20030717182248.GE1100@netscreen.com> <20030717093828.5ea20c2c.prlawrence@lehigh.edu> Message-ID: <20030717185018.GF1100@netscreen.com> On Thu, Jul 17, 2003 at 09:38:28AM -0500, Phil R Lawrence wrote: > On Thu, 17 Jul 2003 11:22:48 -0700 > Aaron Turner wrote: > > > 2) Our skytel two-way pagers don't maintain the subject line, or other > > headers and so it has no means of determining which ticket the person is > > replying to. (The subject line is contained in the body) > > You should be able to recognize and reformat messages from your sky-tels before the rest of the RT processing is invoked (i.e., find the ticket # in the body and move it to the subject line). Yeah, i guess it would be pretty easy to setup a procmail rule + perl script to rewrite the Subject line. I'm still confused how I can do escalations though. Suggestions? -- Aaron Turner work: 408-543-4025 Sr. Security Engineer fax: 408-543-4078 NetScreen Technologies, Inc All emails by me are PGP signed; a bad signature indicates a forgery. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 244 bytes Desc: not available URL: From billp at wjp.net Thu Jul 17 13:29:21 2003 From: billp at wjp.net (billp) Date: Thu, 17 Jul 2003 10:29:21 -0700 Subject: [rt-users] RT1->RT3 import? Message-ID: <20030717102921.D5371@nigel.wjp.net> Is there a set of utilities to import our RT1 database into our new RT3 install? I found rt2-to-rt3 tools, but obviously that does not help me. :) If not, is the dumpfile format documented, so that we could write a rt-1.0-to-dumpfile ourselves? (Or is there such a beast in pre-development already, that could be released?) bill From Jitender.Kataria at us.ngrid.com Thu Jul 17 15:32:28 2003 From: Jitender.Kataria at us.ngrid.com (Kataria, Jitender .) Date: Thu, 17 Jul 2003 15:32:28 -0400 Subject: [rt-users] Report tool Message-ID: Hi Does anybody know any reporting tool for RT3 . I think I saw somewhere . Actually I want to generate printable report on RT3 Regards Jitender This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please contact the National Grid USA Enterprise Support Center on 508-389-3375 or 315-428-6360. -------------- next part -------------- An HTML attachment was scrubbed... URL: From seph at directionless.org Thu Jul 17 16:50:14 2003 From: seph at directionless.org (seph) Date: Thu, 17 Jul 2003 16:50:14 -0400 Subject: [rt-users] RT1->RT3 import? In-Reply-To: <20030717102921.D5371@nigel.wjp.net> (billp's message of "Thu, 17 Jul 2003 10:29:21 -0700") References: <20030717102921.D5371@nigel.wjp.net> Message-ID: > Is there a set of utilities to import our RT1 database into > our new RT3 install? > > I found rt2-to-rt3 tools, but obviously that does not help me. :) As the mailing list has said, several times in the past month, there are tools for rt1->rt2 and tools for rt2->rt3. seph From travis.campbell at amd.com Thu Jul 17 17:10:31 2003 From: travis.campbell at amd.com (Travis Campbell) Date: Thu, 17 Jul 2003 16:10:31 -0500 Subject: [rt-users] Ticket Escalation & pagers? In-Reply-To: <20030717182248.GE1100@netscreen.com> References: <20030717182248.GE1100@netscreen.com> Message-ID: <20030717211031.GD25795@mpdtxmail.amd.com> On Thu, Jul 17, 2003 at 11:22:48AM -0700, Aaron Turner wrote: > So we're using RT 3.0.0 with great success. One thing we'd like to do > however is have RT send an email to the on-call person when a new ticket > is created. That person would have 15 minutes to reply, and if not, the > system would then page their backup. Again, 15 minutes, and then it > pages the manager until they respond. > > Right now, there are two problems: > > 1) Escalation > 2) Our skytel two-way pagers don't maintain the subject line, or other > headers and so it has no means of determining which ticket the person is > replying to. (The subject line is contained in the body) > > Has anyone done anything like this? I haven't been able to figure out > how to write scrips or how the RT priority thing works. Any > pointers/suggestions/sample code would be really appreciated, even if it > doesn't directly integrate with RT (including commerical software which > does pager escalation.) See http://lists.fsck.com/pipermail/rt-users/2003-January/011705.html. I did this for RT2.0. It uses the RT API and cron, so it should be reasonably easy to adapt for RT3.0. Travis -- Travis Campbell - Unix Systems Administrator = travis at mpdtxmail.amd.com 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at mpdtxmail.amd.com ============================================================================= "Does anything work as expected?" Yes. An axe through the CPU. From billp at wjp.net Thu Jul 17 15:51:05 2003 From: billp at wjp.net (billp) Date: Thu, 17 Jul 2003 12:51:05 -0700 Subject: [rt-users] RT1->RT3 import? In-Reply-To: ; from seph on Thu, Jul 17, 2003 at 04:50:14PM -0400 References: <20030717102921.D5371@nigel.wjp.net> Message-ID: <20030717125105.E5371@nigel.wjp.net> On Thu, Jul 17, 2003 at 04:50:14PM -0400, seph wrote: > > Is there a set of utilities to import our RT1 database into > > our new RT3 install? > > > > I found rt2-to-rt3 tools, but obviously that does not help me. :) > > As the mailing list has said, several times in the past month, there > are tools for rt1->rt2 and tools for rt2->rt3. I had already come to that conclusion, but was wondering if I missed anything. Thus, I followed up with the real questions that I wanted answers to: > If not, is the dumpfile format documented, so that we could > write a rt-1.0-to-dumpfile ourselves? > > (Or is there such a beast in pre-development already, that > could be released?) Usually, if you have someone useful to say-- it helps to post. If you just want to flame someone because you are having a bad day-- you usually shouldn't post. It makes you look bad. bill From marc at register4less.com Thu Jul 17 17:31:33 2003 From: marc at register4less.com (Marc Jauvin) Date: Thu, 17 Jul 2003 17:31:33 -0400 Subject: [rt-users] Apache2 + FastCGI Message-ID: <1058477493.61b1cbc7ba18c@mail3.jauvin.com> I have been struggling for the whole day trying to make RT-3.0.4 work with Apache2 + mod_fastcgi, but I still can't figure it out. Can someone please provide me with the FULL Apache VirtualHost directives to do that? Thanks! -- Marc Jauvin http://register4less.com 450-441-5458 From travis.campbell at amd.com Thu Jul 17 17:46:32 2003 From: travis.campbell at amd.com (Travis Campbell) Date: Thu, 17 Jul 2003 16:46:32 -0500 Subject: [rt-users] Ticket Escalation & pagers? In-Reply-To: <20030717211031.GD25795@mpdtxmail.amd.com> References: <20030717182248.GE1100@netscreen.com> <20030717211031.GD25795@mpdtxmail.amd.com> Message-ID: <20030717214632.GB28153@mpdtxmail.amd.com> On Thu, Jul 17, 2003 at 04:10:31PM -0500, Travis Campbell wrote: > See http://lists.fsck.com/pipermail/rt-users/2003-January/011705.html. > > I did this for RT2.0. It uses the RT API and cron, so it should be > reasonably easy to adapt for RT3.0. > Almost forgot. Checkout the followup I made to that original post, http://lists.fsck.com/pipermail/rt-users/2003-January/011706.html. It has a correction to some of the instructions. Travis -- Travis Campbell - Unix Systems Administrator = travis at mpdtxmail.amd.com 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at mpdtxmail.amd.com ============================================================================= "Does anything work as expected?" Yes. An axe through the CPU. From khera at kcilink.com Thu Jul 17 17:50:03 2003 From: khera at kcilink.com (Vivek Khera) Date: Thu, 17 Jul 2003 17:50:03 -0400 Subject: [rt-users] Apache2 + FastCGI In-Reply-To: <1058477493.61b1cbc7ba18c@mail3.jauvin.com> References: <1058477493.61b1cbc7ba18c@mail3.jauvin.com> Message-ID: <16151.6667.472724.519672@yertle.int.kciLink.com> >>>>> "MJ" == Marc Jauvin writes: MJ> I have been struggling for the whole day trying to make RT-3.0.4 work with MJ> Apache2 + mod_fastcgi, but I still can't figure it out. Are you really married to fastcgi? I have full configs for SpeedyCGI which is working quite well for me. I run it as its own virtualhost. From marc at register4less.com Thu Jul 17 17:57:27 2003 From: marc at register4less.com (Marc Jauvin) Date: Thu, 17 Jul 2003 17:57:27 -0400 Subject: [rt-users] Apache2 + FastCGI In-Reply-To: <16151.6667.472724.519672@yertle.int.kciLink.com> References: <1058477493.61b1cbc7ba18c@mail3.jauvin.com> <16151.6667.472724.519672@yertle.int.kciLink.com> Message-ID: <1058479047.fed509a1c4d9a@mail3.jauvin.com> Vivek Khera wrote: > >>>>> "MJ" == Marc Jauvin writes: > > MJ> I have been struggling for the whole day trying to make RT-3.0.4 work > with > MJ> Apache2 + mod_fastcgi, but I still can't figure it out. > > Are you really married to fastcgi? I have full configs for SpeedyCGI > which is working quite well for me. I run it as its own virtualhost. Yes, I would prefer to stay with FastCGI. But you can still send your config, maybe I'll find my problem by looking at your setup! Thanks -- Marc Jauvin http://register4less.com 450-441-5458 From shimi at shimi.net Thu Jul 17 18:03:49 2003 From: shimi at shimi.net (shimi) Date: Fri, 18 Jul 2003 01:03:49 +0300 (IDT) Subject: [rt-users] Apache2 + FastCGI In-Reply-To: <1058479047.fed509a1c4d9a@mail3.jauvin.com> Message-ID: ServerName rt.yourdomain.com ServerAdmin webmaster at yourdomain.com DocumentRoot /usr/local/rt3/share/html AddHandler fastcgi-script .fcgi FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/ ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/ Is the Apache1.3.x one. Does that help ? On Thu, 17 Jul 2003, Marc Jauvin wrote: > Vivek Khera wrote: > > > >>>>> "MJ" == Marc Jauvin writes: > > > > MJ> I have been struggling for the whole day trying to make RT-3.0.4 work > > with > > MJ> Apache2 + mod_fastcgi, but I still can't figure it out. > > > > Are you really married to fastcgi? I have full configs for SpeedyCGI > > which is working quite well for me. I run it as its own virtualhost. > > Yes, I would prefer to stay with FastCGI. But you can still send your config, > maybe I'll find my problem by looking at your setup! > > Thanks > > -- > Marc Jauvin > http://register4less.com > 450-441-5458 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Best regards, Shimi ---- "Outlook is a massive flaming horrid blatant security violation, which also happens to be a mail reader." "Sure UNIX is user friendly; it's just picky about who its friends are." From pdh at snapgear.com Thu Jul 17 18:22:41 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 18 Jul 2003 08:22:41 +1000 Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied In-Reply-To: <3F16C615.1050002@emdee.net> References: <3F15D237.8060508@emdee.net> <047a01c34c3d$b7e96c30$03bff40a@Exponentiale.com> <3F16C615.1050002@emdee.net> Message-ID: <20030717222241.GC494@luggage> Michael D. Richards wrote: > And most of all, where is this reference to /usr/local/lib/perl5 coming > from? did you build mod_perl yourself, or install a binary package? -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jul 17 18:25:51 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 18 Jul 2003 08:25:51 +1000 Subject: [rt-users] mod_perl and perl version In-Reply-To: References: Message-ID: <20030717222550.GD494@luggage> Andy Harrison wrote: > I'm installing RT 3.0.4 on a fresh server and I'm getting tripped up installing > mod_perl. What I'm worried about is if I install mod_perl against perl 5.8.0, > will all scripts that get run on apache be executed using perl version 5.8.0? Any that run under mod_perl will. > Or can I lock that down to a specific vhost? There's a series of perl scripts > in a different vhost than rt that are written for an older version of perl and I > don't want them to be affected by the mod_perl installation. I'd recommend looking at fastcgi and/or speedycgi. They tend to play a little nicer with others. :-) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Thu Jul 17 18:26:40 2003 From: pdh at snapgear.com (Phil Homewood) Date: Fri, 18 Jul 2003 08:26:40 +1000 Subject: [rt-users] RT2 Migrate to RT3 In-Reply-To: <20030717100835.S1707@k2.vol.cz> References: <20030717100835.S1707@k2.vol.cz> Message-ID: <20030717222640.GE494@luggage> Lukas Maly wrote: > Whi migrate script import only Users + Groups and Principals. No Ticket > transfer :-(, and Attachments. Maybe some my bug. For migrating > (import/export) I use rt2-to-rt3-v1.13.tar.gz May be a bug, indeed. Your mysql logs probably hold the key to this one. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From michael at emdee.net Thu Jul 17 18:59:14 2003 From: michael at emdee.net (Michael D. Richards) Date: Thu, 17 Jul 2003 15:59:14 -0700 Subject: [rt-users] mkdir ... var/mason_data/obj: Permission denied In-Reply-To: <20030717222241.GC494@luggage> References: <3F15D237.8060508@emdee.net> <047a01c34c3d$b7e96c30$03bff40a@Exponentiale.com> <3F16C615.1050002@emdee.net> <20030717222241.GC494@luggage> Message-ID: <3F172A42.6040301@emdee.net> Phil Homewood wrote: >Michael D. Richards wrote: >> And most of all, where is this reference to /usr/local/lib/perl5 coming >> from? > >did you build mod_perl yourself, or install a binary package? > mod_perl was built from source. I've included a few of the section from the /perl-status below. Thanks, Michael Embedded Perl version *v5.8.0* for *Apache/1.3.27 (Unix) PHP/4.3.2 mod_perl/1.27 mod_ssl/2.8.14 OpenSSL/0.9.6e* process *13022*, running since Wed Jul 16 12:10:53 2003 PerlRequire'd Files: PerlRequire Location /cmweb/tools/rt/bin/webmux.pl /cmweb/tools/rt/bin/webmux.pl unicore/Exact.pl /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/unicore/Exact.pl unicore/lib/Digit.pl /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/unicore/lib/Digit.pl unicore/lib/Word.pl /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/unicore/lib/Word.pl utf8_heavy.pl /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/utf8_heavy.pl Perl Configuration: Summary of my perl5 (revision 5.0 version 8 subversion 0) configuration: Platform: osname=solaris, osvers=2.8, archname=sun4-solaris uname='sunos cmsun02 5.8 generic_108528-13 sun4u sparc ' config_args='-Dcc=gcc -Dprefix=/cm/tools/paks/perl-5.8.0 -Dinstallstyle=lib/perl5 -Dvendorprefix=/cm/tools/apps -Dsiteprefix=/cm/tools/local -Uinstallusrbinperl -Accflags= -Dstartperl=#!/cm/tools/bin/perl -Dperladmin=XXXX -Uuselargefiles -de' hint=recommended, useposix=true, d_sigaction=define usethreads=undef use5005threads=undef useithreads=undef usemultiplicity=undef useperlio=define d_sfio=undef uselargefiles=undef usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-fno-strict-aliasing -I/usr/local/include', optimize='-O', cppflags='-fno-strict-aliasing -I/usr/local/include' ccversion='', gccversion='2.96-gnupro-00r1', gccosandvers='solaris2.8' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=4321 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=4 alignbytes=8, prototype=define Linker and Libraries: ld='gcc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /usr/lib /usr/ccs/lib libs=-lsocket -lnsl -ldl -lm -lc perllibs=-lsocket -lnsl -ldl -lm -lc libc=/lib/libc.so, so=so, useshrplib=false, libperl=libperl.a gnulibc_version='' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=' -Wl,-E' cccdlflags='-fPIC', lddlflags=' -Wl,-E -G -L/usr/local/lib' Loaded Modules: Package Version Modified File Apache 1.27 Fri Jun 13 15:02:57 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache.pm Apache::Connection 1.00 Fri Jun 13 15:02:57 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Connection.pm Apache::Constants 1.09 Fri Jun 13 15:02:57 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Constants.pm Apache::Constants::Exports 0.00 Fri Jun 13 15:02:55 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Constants/Exports.pm Apache::DBI 0.91 Mon Feb 17 08:04:19 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Apache/DBI.pm Apache::Registry 2.01 Fri Jun 13 15:02:55 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Registry.pm Apache::Request 1.2 Thu May 1 11:21:33 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Request.pm Apache::Server 1.01 Fri Jun 13 15:02:57 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Server.pm Apache::Status 2.03 Fri Jun 13 15:02:55 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Status.pm Apache::Symbol 0.00 Fri Jun 13 15:02:58 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Symbol.pm Apache::Table 0.01 Fri Jun 13 15:02:57 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/Apache/Table.pm AutoLoader 5.59 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/AutoLoader.pm B 1.01 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/B.pm Benchmark 1.04 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Benchmark.pm CGI 2.81 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/CGI.pm CGI::Cookie 1.20 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/CGI/Cookie.pm CGI::Util 1.3 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/CGI/Util.pm Carp 1.01 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Carp.pm Class::Container 0.10 Thu Mar 6 18:22:39 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Class/Container.pm Class::Data::Inheritable 0.02 Mon Apr 17 15:49:45 2000 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Class/Data/Inheritable.pm Class::ReturnValue 0.51 Sat Feb 8 04:57:44 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Class/ReturnValue.pm Config 0.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Config.pm Cwd 2.06 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Cwd.pm DBI 1.37 Thu May 15 13:48:56 2003 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/sun4-solaris/DBI.pm DBIx::SearchBuilder 0.88 Mon Jun 23 21:14:37 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder.pm DBIx::SearchBuilder::Handle $Version$ Mon Jun 23 21:14:37 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm DBIx::SearchBuilder::Record $VERSION$ Mon Jun 23 21:14:37 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm DBIx::SearchBuilder::Record::Cachable 0.00 Mon Jun 23 21:14:37 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record/Cachable.pm Data::Dumper 2.12 Fri Jul 11 09:10:58 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Data/Dumper.pm Date::Format 2.22 Thu Mar 7 04:43:13 2002 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/Date/Format.pm Date::Parse 2.24 Sun Nov 3 05:41:05 2002 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/Date/Parse.pm Devel::StackTrace 1.03 Wed Jan 22 14:58:24 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Devel/StackTrace.pm Digest::MD5 2.20 Fri Jul 11 09:10:58 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Digest/MD5.pm DynaLoader 1.04 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/DynaLoader.pm Encode 1.75 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Encode.pm Encode::Alias 1.32 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Encode/Alias.pm Encode::Config 1.06 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Encode/Config.pm Encode::Encoding 1.30 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Encode/Encoding.pm Errno 1.09 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Errno.pm Exception::Class 1.14 Fri Jul 4 14:09:26 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Exception/Class.pm Exporter 5.566 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Exporter.pm Exporter::Heavy 5.566 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Exporter/Heavy.pm Fcntl 1.04 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/Fcntl.pm File::Basename 2.71 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/File/Basename.pm File::Glob 1.01 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/File/Glob.pm File::Path 1.05 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/File/Path.pm File::Spec 0.83 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/File/Spec.pm File::Spec::Unix 1.4 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/File/Spec/Unix.pm File::Temp 0.13 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/File/Temp.pm FileHandle 2.01 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/FileHandle.pm HTML::Entities 1.25 Sat Jan 18 23:12:43 2003 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/sun4-solaris/HTML/Entities.pm HTML::Mason 1.22 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason.pm HTML::Mason::ApacheHandler 1.69 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm HTML::Mason::Buffer 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Buffer.pm HTML::Mason::Compiler -1, set by base.pm Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler.pm HTML::Mason::Compiler::ToObject 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm HTML::Mason::Component -1, set by base.pm Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm HTML::Mason::Component::FileBased 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Component/FileBased.pm HTML::Mason::Component::Subcomponent 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Component/Subcomponent.pm HTML::Mason::ComponentSource 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/ComponentSource.pm HTML::Mason::Escapes 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Escapes.pm HTML::Mason::Exceptions 1.43 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm HTML::Mason::Interp 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm HTML::Mason::Lexer 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Lexer.pm HTML::Mason::MethodMaker 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/MethodMaker.pm HTML::Mason::Request -1, set by base.pm Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm HTML::Mason::Resolver -1, set by base.pm Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Resolver.pm HTML::Mason::Resolver::File -1, set by base.pm Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Resolver/File.pm HTML::Mason::Tools 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Tools.pm HTML::Mason::Utils 0.00 Mon Jul 14 20:59:22 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/HTML/Mason/Utils.pm HTML::Parser 3.28 Wed Apr 16 23:45:34 2003 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/sun4-solaris/HTML/Parser.pm I18N::LangTags 0.27 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/I18N/LangTags.pm IO 1.20 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/IO.pm IO::File 1.09 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/IO/File.pm IO::Handle 1.21 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/IO/Handle.pm IO::InnerFile 2.102 Thu Aug 16 22:06:33 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/IO/InnerFile.pm IO::Lines 2.103 Thu Aug 9 04:04:44 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/IO/Lines.pm IO::Scalar 2.104 Thu Aug 9 04:04:44 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/IO/Scalar.pm IO::ScalarArray 2.103 Thu Aug 9 04:04:44 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/IO/ScalarArray.pm IO::Seekable 1.08 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/IO/Seekable.pm IO::Wrap 2.102 Thu Aug 16 22:06:33 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/IO/Wrap.pm IO::WrapTie 2.102 Thu Aug 16 22:06:33 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/IO/WrapTie.pm IPC::Open2 1.01 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/IPC/Open2.pm IPC::Open3 1.0104 Fri Jul 11 09:11:03 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/IPC/Open3.pm List::Util 1.07 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/List/Util.pm Locale::Maketext 1.06 Sun Jun 22 03:41:57 2003 /cmweb/tools/rt/rtmods/lib/perl5/5.8.0/Locale/Maketext.pm Locale::Maketext::Fuzzy 0.02 Tue Oct 1 03:59:56 2002 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Locale/Maketext/Fuzzy.pm Locale::Maketext::Guts 0.00 Sat Jun 21 17:52:14 2003 /cmweb/tools/rt/rtmods/lib/perl5/5.8.0/Locale/Maketext/Guts.pm Locale::Maketext::GutsLoader 0.00 Sat Jun 21 17:53:48 2003 /cmweb/tools/rt/rtmods/lib/perl5/5.8.0/Locale/Maketext/GutsLoader.pm Locale::Maketext::Lexicon 0.27 Mon Jul 7 08:12:36 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Locale/Maketext/Lexicon.pm Locale::Maketext::Lexicon::Gettext 0.08 Sun Jul 6 14:00:58 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Locale/Maketext/Lexicon/Gettext.pm Log::Dispatch 2.06 Tue Jul 15 17:26:48 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/Log/Dispatch.pm Log::Dispatch::Base 1.09 Tue Jul 15 17:26:48 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Base.pm MIME::Base64 2.12 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/MIME/Base64.pm MIME::Body 5.403 Sat Nov 4 14:54:46 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Body.pm MIME::Decoder 5.403 Sat Nov 4 14:54:46 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Decoder.pm MIME::Entity 5.404 Mon Nov 6 06:58:53 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Entity.pm MIME::Field::ConTraEnc 5.403 Sat Nov 4 14:54:49 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Field/ConTraEnc.pm MIME::Field::ContDisp 5.403 Sat Nov 4 14:54:49 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Field/ContDisp.pm MIME::Field::ContType 5.403 Sat Nov 4 14:54:49 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Field/ContType.pm MIME::Field::ParamVal 5.403 Sat Nov 4 14:54:49 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Field/ParamVal.pm MIME::Head 5.403 Sat Nov 4 14:54:46 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Head.pm MIME::Parser 5.406 Sun Nov 12 00:55:11 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Parser.pm MIME::Parser::Filer 0.00 Thu Nov 23 00:04:03 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Parser/Filer.pm MIME::Parser::Reader 0.00 Wed Sep 20 23:48:22 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Parser/Reader.pm MIME::Parser::Results 0.00 Sat Nov 4 14:54:49 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Parser/Results.pm MIME::QuotedPrint 2.03 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/MIME/QuotedPrint.pm MIME::Tools 5.411 Wed Jan 17 01:57:21 2001 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Tools.pm MIME::WordDecoder 0.00 Thu Nov 23 00:04:03 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/WordDecoder.pm MIME::Words 5.404 Fri Nov 10 11:45:12 2000 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/MIME/Words.pm Mail::Address 1.58 Tue Jan 14 08:43:06 2003 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RT::ScripAction 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripAction.pm RT::ScripAction_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripAction_Overlay.pm RT::ScripActions 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripActions.pm RT::ScripActions_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripActions_Overlay.pm RT::ScripCondition 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripCondition.pm RT::ScripCondition_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripCondition_Overlay.pm RT::ScripConditions 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripConditions.pm RT::ScripConditions_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/ScripConditions_Overlay.pm RT::Scrip_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Scrip_Overlay.pm RT::Scrips 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Scrips.pm RT::Scrips_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Scrips_Overlay.pm RT::SearchBuilder 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/SearchBuilder.pm RT::System 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/System.pm RT::Template 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Template.pm RT::Template_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Template_Overlay.pm RT::Templates 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Templates.pm RT::Templates_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Templates_Overlay.pm RT::Ticket 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/Ticket.pm RT::TicketCustomFieldValue 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/TicketCustomFieldValue.pm RT::TicketCustomFieldValue_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/TicketCustomFieldValue_Overlay.pm RT::TicketCustomFieldValues 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/TicketCustomFieldValues.pm RT::TicketCustomFieldValues_Overlay 0.00 Fri Jul 11 12:34:01 2003 /cmweb/tools/rt/lib/RT/TicketCustomFieldValues_Overlay.pm RT::Ticket_Overlay 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Ticket_Overlay.pm RT::Tickets 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Tickets.pm RT::Tickets_Overlay 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Tickets_Overlay.pm RT::Tickets_Overlay_SQL 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Tickets_Overlay_SQL.pm RT::Transaction 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Transaction.pm RT::Transaction_Overlay 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Transaction_Overlay.pm RT::Transactions 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Transactions.pm RT::Transactions_Overlay 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Transactions_Overlay.pm RT::URI 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/URI.pm RT::URI::base 0.00 Fri Jul 11 12:34:10 2003 /cmweb/tools/rt/lib/RT/URI/base.pm RT::URI::fsck_com_rt 0.00 Fri Jul 11 12:34:10 2003 /cmweb/tools/rt/lib/RT/URI/fsck_com_rt.pm RT::User 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/User.pm RT::User_Overlay 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/User_Overlay.pm RT::Users 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Users.pm RT::Users_Overlay 0.00 Fri Jul 11 12:34:02 2003 /cmweb/tools/rt/lib/RT/Users_Overlay.pm Regexp::Common 2.113 Wed Apr 2 16:23:48 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Regexp/Common.pm Regexp::Common::delimited 1 Sun Mar 23 16:41:55 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Regexp/Common/delimited.pm Scalar::Util 1.07 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Scalar/Util.pm SelectSaver 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/SelectSaver.pm Symbol 1.04 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Symbol.pm Text::Template 1.44 Tue Apr 29 16:24:30 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Text/Template.pm Text::Wrapper 1.000 Mon Oct 26 19:30:03 1998 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Text/Wrapper.pm Time::JulianDay 99.061501 Tue Oct 1 02:21:41 2002 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Time/JulianDay.pm Time::Local 1.04 Fri Jul 11 09:11:02 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/Time/Local.pm Time::ParseDate 2003.0211 Tue Feb 11 18:41:43 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Time/ParseDate.pm Time::Timezone 2003.0211 Tue Feb 11 18:32:35 2003 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/Time/Timezone.pm Time::Zone 2.22 Mon Sep 16 08:53:00 2002 /cm/tools/apps/lib/perl5/cm_perl/5.8.0/Time/Zone.pm XSLoader 0.01 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/XSLoader.pm base 1.03 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/base.pm bytes 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/bytes.pm constant 1.04 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/constant.pm fields 1.02 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/fields.pm integer 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/integer.pm lib 0.5564 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/lib.pm locale 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/locale.pm mod_perl 1.27 Fri Jun 13 15:02:55 2003 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris/mod_perl.pm overload 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/overload.pm re 0.03 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris/re.pm strict 1.02 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/strict.pm utf8 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/utf8.pm vars 1.01 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/vars.pm warnings 1.00 Fri Jul 11 09:10:57 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/warnings.pm warnings::register 1.00 Fri Jul 11 09:11:01 2003 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/warnings/register.pm @INC = /cmweb/tools/rt/local/lib /cmweb/tools/rt/lib /cmweb/tools/rt/rtmods/lib/perl5/5.8.0/sun4-solaris /cmweb/tools/rt/rtmods/lib/perl5/5.8.0 /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0/sun4-solaris /cmweb/tools/rt/rtmods/lib/perl5/site_perl/5.8.0 /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0/sun4-solaris /cm/tools/paks/perl-5.8.0/lib/perl5/5.8.0 /cm/tools/local/lib/perl5/site_perl/5.8.0/sun4-solaris /cm/tools/local/lib/perl5/site_perl/5.8.0 /cm/tools/local/lib/perl5/site_perl /cm/tools/apps/lib/perl5/cm_perl/5.8.0/sun4-solaris /cm/tools/apps/lib/perl5/cm_perl/5.8.0 /cm/tools/apps/lib/perl5/cm_perl . /cmweb/tools/plapache/ /cmweb/tools/plapache/lib/perl From nils.ketelsen at kuehne-nagel.com Fri Jul 18 02:09:19 2003 From: nils.ketelsen at kuehne-nagel.com (Nils Ketelsen) Date: Fri, 18 Jul 2003 08:09:19 +0200 Subject: [rt-users] Ticket Escalation & pagers? In-Reply-To: <20030717182248.GE1100@netscreen.com> Message-ID: <5.2.1.1.0.20030718080723.00aef840@127.0.0.1> At 11:22 17.07.2003 -0700, Aaron Turner wrote: >2) Our skytel two-way pagers don't maintain the subject line, or other >headers and so it has no means of determining which ticket the person is >replying to. (The subject line is contained in the body) > >Has anyone done anything like this? I haven't been able to figure out I think there is a solution for rt2 in place already: http://cert.uni-stuttgart.de/projects/rt/ That is a modified mailgate, that detects the Ticket, the mail belongs to, from the receipientaddress of the mail rather than from the subjectline. Best regards, Nils From malyl at col.cz Fri Jul 18 03:20:58 2003 From: malyl at col.cz (Lukas Maly) Date: Fri, 18 Jul 2003 09:20:58 +0200 (CEST) Subject: [rt-users] RT2 Migrate to RT3 In-Reply-To: <20030717222640.GE494@luggage> References: <20030717100835.S1707@k2.vol.cz> <20030717222640.GE494@luggage> Message-ID: <20030718091705.A56507@k2.vol.cz> > Lukas Maly wrote: > > Whi migrate script import only Users + Groups and Principals. No Ticket > > transfer :-(, and Attachments. Maybe some my bug. For migrating > > (import/export) I use rt2-to-rt3-v1.13.tar.gz > > May be a bug, indeed. Your mysql logs probably hold the key to this one. I use log-long-format on mysqld. In this log is only SQL command wich use full tables :-( ACL 3 Attachments 0 CachedGroupMembers 359759 CustomFieldValues 0 CustomFields 0 GroupMembers 179872 Groups 59973 Links 0 Principals 119982 Queues 2 ScripActions 15 ScripConditions 9 Scrips 18 Templates 12 TicketCustomFieldValues 0 Tickets 0 Transactions 0 Users 59958 sessions 3 Lukas Maly System Administrator From jesse at bestpractical.com Fri Jul 18 03:33:14 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 18 Jul 2003 03:33:14 -0400 Subject: [rt-users] Ticket Escalation & pagers? In-Reply-To: <5.2.1.1.0.20030718080723.00aef840@127.0.0.1> References: <20030717182248.GE1100@netscreen.com> <5.2.1.1.0.20030718080723.00aef840@127.0.0.1> Message-ID: <20030718073314.GH25073@fsck.com> Both RT2 and RT3 ship with a mailgate that is capable of taking the ticket id from $ENV{'EXTENSION'} (ie ticket+23 at domain.com). With RT3, it's even properly documented in the mailgate's perldoc. It should be trivial to customize the message template's return address to use an apropraite ticketid. -j On Fri, Jul 18, 2003 at 08:09:19AM +0200, Nils Ketelsen wrote: > At 11:22 17.07.2003 -0700, Aaron Turner wrote: > > >2) Our skytel two-way pagers don't maintain the subject line, or other > >headers and so it has no means of determining which ticket the person is > >replying to. (The subject line is contained in the body) > > > >Has anyone done anything like this? I haven't been able to figure out > > I think there is a solution for rt2 in place already: > > http://cert.uni-stuttgart.de/projects/rt/ > > That is a modified mailgate, that detects the Ticket, the mail belongs to, > from the receipientaddress of the mail rather than from the subjectline. > > > Best regards, > Nils > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Samuel.Senoner at eurac.edu Fri Jul 18 03:53:35 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Fri, 18 Jul 2003 09:53:35 +0200 Subject: FW: [rt-users] Replying to Resolved tickets reopens them - this is not what I want Message-ID: <8ABC35686C73554691F3481C4023BE5E932D4F@abz01lan.eurac.edu> I searched the script you said in RT3, but didn't find it. Will this only block the reopening, but not the add of the correspondence? Wholdn't it be better to create a right "Reopen Ticket" and assign it or not to the user or group? Thanks for any response. Samuel Senoner -----Original Message----- From: Phil Homewood [mailto:pdh at snapgear.com] Sent: Thursday,17 July,2003 01:02 To: rt-users at lists.fsck.com Subject: Re: [rt-users] Replying to Resolved tickets reopens them - this is not what I want Scott Newton wrote: > When we Resolve a ticket from OS-Install, and the user responds back > (usually to say thanks or via "Out of Office" autoreply) it reopens > the ticket. I thought I had stripped out all the rights that allow > this, but apparently something is still letting it happen. You don't say which RT version you're using. In RT3 this is handled by an OpenTickets scrip, which you can disable. In RT2 you need to find and exterminate some code buried in RT::Ticket::Correspond(). -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From michael at maurer-it.com Fri Jul 18 03:56:58 2003 From: michael at maurer-it.com (Michael Pilz) Date: Fri, 18 Jul 2003 09:56:58 +0200 Subject: AW: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim Message-ID: <87844F3B84E88E4EA0CD476EA3B9F71D06ED62@himalaya.maurer-it.com> hi my alias file looks pretty simular to your's my /etc/request-tracker3/aliases file rt: "|/usr/bin/rt-mailgate --queue General --action correspond --url http://myurl/" rt-comment: "|usr/bin/rt-mailgate --queue General --action comment --url http://myurl/" and my /etc/exim/exim.conf file, like recommended in the INSTALL.Debian.gz rt_aliases: driver = aliasfile file_transport = address_file pipe_transport = address_pipe file = /etc/request-tracker3/aliases search_type = lsearch user = www-data i could't find anything helpfull for my problem in the rtfm-faq section >-----Urspr?ngliche Nachricht----- >Von: Brent Geach [mailto:brent at telecom1.com] >Gesendet: Mittwoch, 16. Juli 2003 12:34 >An: Michael Pilz >Cc: rt-users at lists.fsck.com >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim > > >In your /etc/aliases file your aliases for rt should be >sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate >--queue sysadmin >--action correspond --url http://urlofyourrthere/" > >Note the url part at the end > >On Wed, 16 Jul 2003, Michael Pilz wrote: > >> hi >> i try to setup rt3 on debian and want to use the exim-hack >for short aliases >> which is working fine on our rt2 system. >> >> is there a way to use a simulare hack on rt3 because it >dosn't work out >> mfg michael pilz >> >> failure message below >> >> >*************************************************************** >************************** >> This message was created automatically by mail delivery >software (Exim). >> >> A message that you sent could not be delivered to one or more of its >> recipients. This is a permanent error. The following >address(es) failed: >> >> www-data_general+correspond at requesttracker3.maurer-it.com >> Child process of local_delivery_rt transport returned >255 (could mean shell command ended by signal 127 (Unknown >signal 127)) from command: >> /usr/bin/rt-mailgate >> >> The following text was generated during the delivery attempt: >> >> ------ >www-data_general+correspond at requesttracker3.maurer-it.com ------ >> >> /usr/bin/rt-mailgate invoked improperly >> >> No url provided to mail gateway! >> >*************************************************************** >************************** >> -------------------------------------------------- >> Michael Pilz Maurer IT Systeml?sungen KEG >> Projektleiter >> >> Kohlgasse 51/9 Tel: +43 1 545 449 711 >> A - 1050 WIEN Fax: +43 1 545 449 722 >> Mobil: +43 699 1104 3539 >> michael at maurer-it.com http://www.maurer-it.com >> -------------------------------------------------- >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From hwagener at hamburg.fcb.com Fri Jul 18 03:58:46 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Fri, 18 Jul 2003 09:58:46 +0200 Subject: [rt-users] Report tool In-Reply-To: References: Message-ID: On Donnerstag, 17. Juli 2003, at 21:32 Uhr, Kataria, Jitender . wrote: > Hi > > Does anybody know any reporting tool for RT3 . > I think I saw somewhere? . Actually I want to generate printable > report on RT3 > The statistics package for RT 2 works mostly for RT 3. If You use mod_perl, You will even get nice pretty graphs. I have restarted working on the package, and will release a (partially nonfunctional) newer version next week. The current version is available at http://www.tzi.de/~hollow/stats.tar.gz The RT 2 contrib has a reporting add on that writes csv files. Maybe that one works with RT 3 as well. Regards, Harald From perreal at lyon.cemagref.fr Fri Jul 18 04:10:44 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Fri, 18 Jul 2003 10:10:44 +0200 Subject: [rt-users] Replying to Resolved tickets reopens them - this is not what I want In-Reply-To: <8ABC35686C73554691F3481C4023BE5E932D4F@abz01lan.eurac.edu> References: <8ABC35686C73554691F3481C4023BE5E932D4F@abz01lan.eurac.edu> Message-ID: <3F17AB84.6000105@lyon.cemagref.fr> Senoner Samuel a ?crit : >I searched the script you said in RT3, but didn't find it. > "Scrip", not script (no "t" at end), but well, "scrips" are just RT's scripts... If I remember, it is a global scrip, so looks into Config > Global > Scrips. If you disable it here, you'll have to re-enable it for each queue for which it should work. >Will this only block the reopening, but not the add of the >correspondence? > That scrip (re)opens a ticket on correspondance. Disabling it will prevent opening of new tickets and reopening of closed tickets on correponsdance, not correspondance itself. -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87 Fax: (+33) 4.78.47.78.75 Site: http://www.lyon.cemagref.fr/ From laurent.vaills at dms.at Fri Jul 18 04:13:38 2003 From: laurent.vaills at dms.at (Laurent Vaills) Date: 18 Jul 2003 10:13:38 +0200 Subject: [rt-users] Report tool In-Reply-To: References: Message-ID: <1058516019.19929.86.camel@neo.sophia.dms.at> On Fri, 2003-07-18 at 09:58, Harald Wagener wrote: > > On Donnerstag, 17. Juli 2003, at 21:32 Uhr, Kataria, Jitender . wrote: > > > Hi > > > > Does anybody know any reporting tool for RT3 . > > I think I saw somewhere . Actually I want to generate printable > > report on RT3 > > > > The statistics package for RT 2 works mostly for RT 3. If You use > mod_perl, You will even get nice pretty graphs. I have restarted > working on the package, and will release a (partially nonfunctional) > newer version next week. The current version is available at > http://www.tzi.de/~hollow/stats.tar.gz > Is it possible to have any screenshots that shows what your statitics package does ? Regards, Laurent From Samuel.Senoner at eurac.edu Fri Jul 18 04:31:54 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Fri, 18 Jul 2003 10:31:54 +0200 Subject: [rt-users] Replying to Resolved tickets reopens them - this isnot what I want Message-ID: <8ABC35686C73554691F3481C4023BE5E932D52@abz01lan.eurac.edu> Thank you! It worked in RT3! Also, for people like me, that didn't discover this On Correspondencd Open Ticket means that on Correspondence a closed ticket is reopened. But if somebody find something about rejecting replys or denying a reply it would be helpful. Thank You Guillaume Perr?al Samuel Senoner -----Original Message----- From: Guillaume Perr?al [mailto:perreal at lyon.cemagref.fr] Sent: Friday,18 July,2003 10:11 To: Senoner Samuel Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Replying to Resolved tickets reopens them - this isnot what I want Senoner Samuel a ?crit : >I searched the script you said in RT3, but didn't find it. > "Scrip", not script (no "t" at end), but well, "scrips" are just RT's scripts... If I remember, it is a global scrip, so looks into Config > Global > Scrips. If you disable it here, you'll have to re-enable it for each queue for which it should work. >Will this only block the reopening, but not the add of the >correspondence? > That scrip (re)opens a ticket on correspondance. Disabling it will prevent opening of new tickets and reopening of closed tickets on correponsdance, not correspondance itself. -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87 Fax: (+33) 4.78.47.78.75 Site: http://www.lyon.cemagref.fr/ From dj.dule at planetsky.com Fri Jul 18 04:54:46 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Fri, 18 Jul 2003 11:54:46 +0300 Subject: [rt-users] Installing mailgate on other box than RT Message-ID: <200307181154.46815.dj.dule@planetsky.com> Hi all, I installed RT on new box. My mail server is on other box. My intention is to do following: 1. On mail server i plan to install rt-mailgate, and to use --url http://otherhost.com/ What perl modules I need to install for this ? 2. On box where RT is installed I will use sendmail, but define real mail server as a smart host. Is this possible ? Thanks in advance... --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From don at avg-online.com Fri Jul 18 05:00:15 2003 From: don at avg-online.com (Don van der Haghen) Date: Fri, 18 Jul 2003 11:00:15 +0200 (CEST) Subject: [rt-users] RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:352) Message-ID: <1079.192.168.1.85.1058518815.squirrel@mail.lan.avgheijen.com> Hello, I seem to be having a problem with the utf-8 conversion in RT. Every time I post a reply in RT the following message shows up in the syslog and the reply hasn't been send by mail: ----------------- Jul 18 10:47:36 storage1 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:352) Jul 18 10:47:36 storage1 RT: Converting 'iso-8859-1' to 'utf-8' Jul 18 10:47:37 storage1 RT: RT::Scrip=HASH(0x92c7c10): Couldn't prepare Open Tickets (/opt/rt/lib/RT/Scrip_Overlay.pm:338) Jul 18 10:47:37 storage1 RT: #6/57 - Scrip 4 (/opt/rt/lib/RT/Action/SendEmail.pm:92) Jul 18 10:47:37 storage1 RT: No recipients found. Not sending. (/opt/rt/lib/RT/Action/SendEmail.pm:257) Jul 18 10:47:37 storage1 RT: #6/57 - Scrip 5 (/opt/rt/lib/RT/Action/SendEmail.pm:92) Jul 18 10:47:37 storage1 RT: Warning: Use of "require" without parens is ambiguous at (eval 1801) line 1. (/opt/rt/lib/RT.pm:235) Jul 18 10:47:37 storage1 RT: Bareword found where operator expected at (eval 1801) line 1, near "/usr/bin" (/opt/rt/lib/RT.pm:235) Jul 18 10:47:37 storage1 RT: (Missing operator before bin?) (/opt/rt/lib/RT.pm:235) Jul 18 10:47:37 storage1 RT: Scrip 5 died. - Died at /usr/lib/perl5/site_perl/Mail/Mailer.pm line 245. Stack: [/usr/lib/perl5/site_perl/Mail/Mailer.pm:245] [blib/lib/Mail/Internet.pm (autosplit into blib/lib/auto/Mail/Internet/send.al):650] [/opt/rt/lib/RT/Action/SendEmail.pm:293] [/opt/rt/lib/RT/Action/SendEmail.pm:181] [/opt/rt/lib/RT/ScripAction_Overlay.pm:192] [/opt/rt/lib/RT/Scrip_Overlay.pm:409] [/opt/rt/lib/RT/Scrip_Overlay.pm:344] [/opt/rt/lib/RT/Transaction_Overlay.pm:169] [/opt/rt/lib/RT/Ticket_Overlay.pm:3780] [/opt/rt/lib/RT/Ticket_Overlay.pm:2305] [/opt/rt/lib/RT/Interface/Web.pm:397] [/opt/rt/share/html/Ticket/Display.html:100] [/opt/rt/share/html/Ticket/Update.html:196] [/opt/rt/share/html/autohandler:163] (/opt/rt/lib/RT/Scrip_Overlay.pm:363) Jul 18 10:47:37 storage1 RT: #6/57 - Scrip 6 (/opt/rt/lib/RT/Action/SendEmail.pm:92) Jul 18 10:47:37 storage1 RT: No recipients found. Not sending. (/opt/rt/lib/RT/Action/SendEmail.pm:257) ------------- I have upgraded perl to v5.8.0 built for i686-linux-thread-multi and updated all the modules used by RT. This did not solve the problem however. I am using apache 1.3.27 with modperl 1. I believe this problem came up when I installed RTFM, RT worked correctly before I installed RTFM. I hope anyone has a suggestion for solving this problem. Thanks in advance for any help you can give me. Yours sincerely, AVG Bedrijven Heijen BV D. van der Haghen Network Administrator E: don at avg-online.com T: 0031485-551235 F: 0031485-514805 From matthias at astrum.ch Fri Jul 18 05:56:02 2003 From: matthias at astrum.ch (Matthias Leisi) Date: Fri, 18 Jul 2003 11:56:02 +0200 Subject: [rt-users] Subject-Tag per Queue? Message-ID: <3F17C432.8080101@astrum.ch> Hello, I'm trying to set up a number of queues in RT3. They should be separated from each other. I've set them up under different mail addresses, different queue names etc. - this works fine, but the Subject:-Tag is, I guess, rt->rtname (add some Perl sugar if needed). How can I change the Subject:-Tag to be something like [$queuename # $ticketnumber]? What do I break if I change this in RT's code (upgrade hassles aside)? Regards, Matthias From dj.dule at planetsky.com Fri Jul 18 05:57:01 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Fri, 18 Jul 2003 12:57:01 +0300 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058444610.10452.273.camel@hal9000.internal.onramp.ca> References: <200307161245.23402.dj.dule@planetsky.com> <3F164E16.3020403@lyon.cemagref.fr> <1058444610.10452.273.camel@hal9000.internal.onramp.ca> Message-ID: <200307181257.01693.dj.dule@planetsky.com> Thursday 17 July 2003 15:23, Mick Szucs: > Noticable in RT under Redhat9 when you click on a queue, or attempt > to add more than two criteria to a search, you get: > error: > Assertion flags == 0 failed: file "Storable.xs", line 2342 at > blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/_freeze.al) line 282. Well, I installed RT on fresh Red Hat 9, and now this part is not working at all. On my test computer simptoms were like stated, when you click on queue you get results with bunch of errors. Now, when I click on queue I just get bunch of errors, like: System error error: Assertion flags == 0 failed: file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al) line 282. and so on. Any ideas ? From the beginning of installation I set LANG to C since Perl on RH has problems with locales. --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From michael at maurer-it.com Fri Jul 18 06:23:06 2003 From: michael at maurer-it.com (Michael Pilz) Date: Fri, 18 Jul 2003 12:23:06 +0200 Subject: AW: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim Message-ID: <87844F3B84E88E4EA0CD476EA3B9F71D074213@himalaya.maurer-it.com> hi my exim version is 3.3.6 my /etc/aliases webmaster: root the 1 part of the failure-message says: *************************************************************************************** www-data_general+correspond at requesttracker3.maurer-it.com Child process of local_delivery_rt transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /usr/bin/rt-mailgate *************************************************************************************** and this is the Exim Transport Configuration for rt *************************************************************************************** #This Transport is used for Request-Tracker3, to allow Aliases like: # #abuse: rt_abuse+correspond at RequestTracker3.maurer-it.com # rt_queue+action @host # local_delivery_rt: driver = pipe command = "/usr/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${ substr_1:$local_part_suffix}}" return_path_add return_output prefix = "" suffix = "" user = www-data **************************************************************************************** and the Directors Configuration for rt **************************************************************************************** #This allows Request-Tracker short Aliases localuser_rt: driver = smartuser suffix = +* prefix = *_ new_address = ${quote:${lc:${local_part}}}@${domain} transport = local_delivery_rt **************************************************************************************** >-----Urspr?ngliche Nachricht----- >Von: Brent Geach [mailto:brent at telecom1.com] >Gesendet: Freitag, 18. Juli 2003 12:03 >An: Michael Pilz >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim > > >What version of exim you using? >Im using version 4x on redhat (shouldnt make too much >difference really) >Do you have anything in /etc/aliases that might be breaking it? > >On Fri, 18 Jul 2003, Michael Pilz wrote: > >> hi >> my alias file looks pretty simular to your's >> >> my /etc/request-tracker3/aliases file >> >> rt: "|/usr/bin/rt-mailgate --queue General --action >correspond --url http://myurl/" >> rt-comment: "|usr/bin/rt-mailgate --queue General --action >comment --url http://myurl/" >> >> and my /etc/exim/exim.conf file, like recommended in the >INSTALL.Debian.gz >> >> rt_aliases: >> driver = aliasfile >> file_transport = address_file >> pipe_transport = address_pipe >> file = /etc/request-tracker3/aliases >> search_type = lsearch >> user = www-data >> >> i could't find anything helpfull for my problem in the >rtfm-faq section >> >> >> >-----Urspr?ngliche Nachricht----- >> >Von: Brent Geach [mailto:brent at telecom1.com] >> >Gesendet: Mittwoch, 16. Juli 2003 12:34 >> >An: Michael Pilz >> >Cc: rt-users at lists.fsck.com >> >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim >> > >> > >> >In your /etc/aliases file your aliases for rt should be >> >sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate >> >--queue sysadmin >> >--action correspond --url http://urlofyourrthere/" >> > >> >Note the url part at the end >> > >> >On Wed, 16 Jul 2003, Michael Pilz wrote: >> > >> >> hi >> >> i try to setup rt3 on debian and want to use the exim-hack >> >for short aliases >> >> which is working fine on our rt2 system. >> >> >> >> is there a way to use a simulare hack on rt3 because it >> >dosn't work out >> >> mfg michael pilz >> >> >> >> failure message below >> >> >> >> >> >*************************************************************** >> >************************** >> >> This message was created automatically by mail delivery >> >software (Exim). >> >> >> >> A message that you sent could not be delivered to one or >more of its >> >> recipients. This is a permanent error. The following >> >address(es) failed: >> >> >> >> www-data_general+correspond at requesttracker3.maurer-it.com >> >> Child process of local_delivery_rt transport returned >> >255 (could mean shell command ended by signal 127 (Unknown >> >signal 127)) from command: >> >> /usr/bin/rt-mailgate >> >> >> >> The following text was generated during the delivery attempt: >> >> >> >> ------ >> >www-data_general+correspond at requesttracker3.maurer-it.com ------ >> >> >> >> /usr/bin/rt-mailgate invoked improperly >> >> >> >> No url provided to mail gateway! >> >> >> >*************************************************************** >> >************************** >> >> -------------------------------------------------- >> >> Michael Pilz Maurer IT Systeml?sungen KEG >> >> Projektleiter >> >> >> >> Kohlgasse 51/9 Tel: +43 1 545 449 711 >> >> A - 1050 WIEN Fax: +43 1 545 449 722 >> >> Mobil: +43 699 1104 3539 >> >> michael at maurer-it.com http://www.maurer-it.com >> >> -------------------------------------------------- >> >> >> >> _______________________________________________ >> >> rt-users mailing list >> >> rt-users at lists.fsck.com >> >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> >> >> Have you read the FAQ? The RT FAQ Manager lives at >> http://fsck.com/rtfm >> >> -- >> Regards, >> >> Brent /"\ >> \ / >> Linux Registered X ASCII Ribbon Campaign >> User #309941 / \ Against HTML Mail >> >Regards, > >Brent /"\ > \ / >Linux Registered X ASCII Ribbon Campaign >User #309941 / \ Against HTML Mail > > From hwagener at hamburg.fcb.com Fri Jul 18 06:23:46 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Fri, 18 Jul 2003 12:23:46 +0200 Subject: [rt-users] Report tool In-Reply-To: <1058516019.19929.86.camel@neo.sophia.dms.at> References: <1058516019.19929.86.camel@neo.sophia.dms.at> Message-ID: On Freitag, 18. Juli 2003, at 10:13 Uhr, Laurent Vaills wrote: > > Is it possible to have any screenshots that shows what your statitics > package does ? > It's Simon Cozens' statistics package, for which he passed maintainership over to me. It gives You five different types of statistics - calls per day, calls per multiple queues per day, calls per day of week, average time to resolve, and a scatter graph for time to resolve. My main two tasks right now are porting to the new API and getting the graph generation fixed for non-mod_perl installations (switching to GD::Graph instead of Apache::GD::Graph). I tried sending a screenshot, but the mail was too big. I will put up something as soon as I deem it viable for a first release. Regards, Harald From Samuel.Senoner at eurac.edu Fri Jul 18 06:25:14 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Fri, 18 Jul 2003 12:25:14 +0200 Subject: FW: [rt-users] comments on my active directory experience Message-ID: <8ABC35686C73554691F3481C4023BE5E932D57@abz01lan.eurac.edu> I search long time for some LDAP scripts, and finally found this one, it was in my opinion the most complete of all. One file is a EmailParser_Local.pm It includes a new LookupexternalUserInfo sub, this one inserts all Information you can get from LDAP to %UserInfo. Here the link. http://lists.fsck.com/pipermail/rt-users/2003-March/012601.html Samuel -----Original Message----- From: Sean Perry [mailto:sean.perry at intransa.com] Sent: Wednesday,16 July,2003 19:17 To: rt-users at lists.fsck.com Subject: Re: [rt-users] comments on my active directory experience Senoner Samuel wrote: > I also setup such a system and used RT3, apache 1.3.27 auth_ldap, all > debian packages. I used the externaluserlookup with ldap, that was > posted here some time ago, changed all uids with sAMAccuontName, > So I have imported all the informations from LDAP,Full Name, account > name, e-mail, phone, description and so on, In autohandler I only > inserted lookupexternaldatabase before the creation of the new user, I > also hat to add use RT::EmailParser (an Overlay was provided with > emailLDAP). > What does RT::EmailParser do and why did you use it? _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From brent at telecom1.com Fri Jul 18 06:32:33 2003 From: brent at telecom1.com (Brent Geach) Date: Fri, 18 Jul 2003 11:32:33 +0100 Subject: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim In-Reply-To: <87844F3B84E88E4EA0CD476EA3B9F71D074213@himalaya.maurer-it.com> References: <87844F3B84E88E4EA0CD476EA3B9F71D074213@himalaya.maurer-it.com> Message-ID: <20030718103233.GY3022@telecom1.com> Hi Right I think I see your problem. IN your director you are passing the command to exim command = "/usr/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${ Its probably that that is missing the --url part which is why you get the > >> >> /usr/bin/rt-mailgate invoked improperly > >> >> > >> >> No url provided to mail gateway! > >> >> just try add a --url http://url at the end of it and give it a quick go On Fri, 18 Jul 2003, Michael Pilz wrote: > hi > my exim version is 3.3.6 > my /etc/aliases > webmaster: root > > the 1 part of the failure-message says: > *************************************************************************************** > www-data_general+correspond at requesttracker3.maurer-it.com > Child process of local_delivery_rt transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: > /usr/bin/rt-mailgate > *************************************************************************************** > and this is the Exim Transport Configuration for rt > *************************************************************************************** > #This Transport is used for Request-Tracker3, to allow Aliases like: > # > #abuse: rt_abuse+correspond at RequestTracker3.maurer-it.com > # rt_queue+action @host > # > local_delivery_rt: > driver = pipe > command = "/usr/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${ > substr_1:$local_part_suffix}}" > > return_path_add > return_output > prefix = "" > suffix = "" > user = www-data > **************************************************************************************** > and the Directors Configuration for rt > **************************************************************************************** > #This allows Request-Tracker short Aliases > localuser_rt: > driver = smartuser > suffix = +* > prefix = *_ > new_address = ${quote:${lc:${local_part}}}@${domain} > transport = local_delivery_rt > **************************************************************************************** > > > >-----Urspr?ngliche Nachricht----- > >Von: Brent Geach [mailto:brent at telecom1.com] > >Gesendet: Freitag, 18. Juli 2003 12:03 > >An: Michael Pilz > >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim > > > > > >What version of exim you using? > >Im using version 4x on redhat (shouldnt make too much > >difference really) > >Do you have anything in /etc/aliases that might be breaking it? > > > >On Fri, 18 Jul 2003, Michael Pilz wrote: > > > >> hi > >> my alias file looks pretty simular to your's > >> > >> my /etc/request-tracker3/aliases file > >> > >> rt: "|/usr/bin/rt-mailgate --queue General --action > >correspond --url http://myurl/" > >> rt-comment: "|usr/bin/rt-mailgate --queue General --action > >comment --url http://myurl/" > >> > >> and my /etc/exim/exim.conf file, like recommended in the > >INSTALL.Debian.gz > >> > >> rt_aliases: > >> driver = aliasfile > >> file_transport = address_file > >> pipe_transport = address_pipe > >> file = /etc/request-tracker3/aliases > >> search_type = lsearch > >> user = www-data > >> > >> i could't find anything helpfull for my problem in the > >rtfm-faq section > >> > >> > >> >-----Urspr?ngliche Nachricht----- > >> >Von: Brent Geach [mailto:brent at telecom1.com] > >> >Gesendet: Mittwoch, 16. Juli 2003 12:34 > >> >An: Michael Pilz > >> >Cc: rt-users at lists.fsck.com > >> >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim > >> > > >> > > >> >In your /etc/aliases file your aliases for rt should be > >> >sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate > >> >--queue sysadmin > >> >--action correspond --url http://urlofyourrthere/" > >> > > >> >Note the url part at the end > >> > > >> >On Wed, 16 Jul 2003, Michael Pilz wrote: > >> > > >> >> hi > >> >> i try to setup rt3 on debian and want to use the exim-hack > >> >for short aliases > >> >> which is working fine on our rt2 system. > >> >> > >> >> is there a way to use a simulare hack on rt3 because it > >> >dosn't work out > >> >> mfg michael pilz > >> >> > >> >> failure message below > >> >> > >> >> > >> >*************************************************************** > >> >************************** > >> >> This message was created automatically by mail delivery > >> >software (Exim). > >> >> > >> >> A message that you sent could not be delivered to one or > >more of its > >> >> recipients. This is a permanent error. The following > >> >address(es) failed: > >> >> > >> >> www-data_general+correspond at requesttracker3.maurer-it.com > >> >> Child process of local_delivery_rt transport returned > >> >255 (could mean shell command ended by signal 127 (Unknown > >> >signal 127)) from command: > >> >> /usr/bin/rt-mailgate > >> >> > >> >> The following text was generated during the delivery attempt: > >> >> > >> >> ------ > >> >www-data_general+correspond at requesttracker3.maurer-it.com ------ > >> >> > >> >> /usr/bin/rt-mailgate invoked improperly > >> >> > >> >> No url provided to mail gateway! > >> >> > >> >*************************************************************** > >> >************************** > >> >> -------------------------------------------------- > >> >> Michael Pilz Maurer IT Systeml?sungen KEG > >> >> Projektleiter > >> >> > >> >> Kohlgasse 51/9 Tel: +43 1 545 449 711 > >> >> A - 1050 WIEN Fax: +43 1 545 449 722 > >> >> Mobil: +43 699 1104 3539 > >> >> michael at maurer-it.com http://www.maurer-it.com > >> >> -------------------------------------------------- > >> >> > >> >> _______________________________________________ > >> >> rt-users mailing list > >> >> rt-users at lists.fsck.com > >> >> http://lists.fsck.com/mailman/listinfo/rt-users > >> >> > >> >> Have you read the FAQ? The RT FAQ Manager lives at > >> http://fsck.com/rtfm > >> > >> -- > >> Regards, > >> > >> Brent /"\ > >> \ / > >> Linux Registered X ASCII Ribbon Campaign > >> User #309941 / \ Against HTML Mail > >> > >Regards, > > > >Brent /"\ > > \ / > >Linux Registered X ASCII Ribbon Campaign > >User #309941 / \ Against HTML Mail > > > > Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail From michael at maurer-it.com Fri Jul 18 06:56:47 2003 From: michael at maurer-it.com (Michael Pilz) Date: Fri, 18 Jul 2003 12:56:47 +0200 Subject: AW: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim Message-ID: <87844F3B84E88E4EA0CD476EA3B9F71D06ED6C@himalaya.maurer-it.com> hi thx now it works just fine mfg michael >-----Urspr?ngliche Nachricht----- >Von: Brent Geach [mailto:brent at telecom1.com] >Gesendet: Freitag, 18. Juli 2003 12:33 >An: Michael Pilz >Cc: rt-users at lists.fsck.com >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim > > >Hi >Right I think I see your problem. >IN your director you are passing the command to exim > >command = "/usr/bin/rt-mailgate --queue ${quote:$local_part} --action >${quote:${ > >Its probably that that is missing the --url part which is why >you get the > >> >> >> /usr/bin/rt-mailgate invoked improperly >> >> >> >> >> >> No url provided to mail gateway! >> >> >> > >just try add a --url http://url at the end of it and give it a quick go > > >On Fri, 18 Jul 2003, Michael Pilz wrote: > >> hi >> my exim version is 3.3.6 >> my /etc/aliases >> webmaster: root >> >> the 1 part of the failure-message says: >> >*************************************************************** >************************ >> www-data_general+correspond at requesttracker3.maurer-it.com >> Child process of local_delivery_rt transport returned >255 (could mean shell command ended by signal 127 (Unknown >signal 127)) from command: >> /usr/bin/rt-mailgate >> >*************************************************************** >************************ >> and this is the Exim Transport Configuration for rt >> >*************************************************************** >************************ >> #This Transport is used for Request-Tracker3, to allow Aliases like: >> # >> #abuse: rt_abuse+correspond at RequestTracker3.maurer-it.com >> # rt_queue+action @host >> # >> local_delivery_rt: >> driver = pipe >> command = "/usr/bin/rt-mailgate --queue ${quote:$local_part} >--action ${quote:${ >> substr_1:$local_part_suffix}}" >> >> return_path_add >> return_output >> prefix = "" >> suffix = "" >> user = www-data >> >*************************************************************** >************************* >> and the Directors Configuration for rt >> >*************************************************************** >************************* >> #This allows Request-Tracker short Aliases >> localuser_rt: >> driver = smartuser >> suffix = +* >> prefix = *_ >> new_address = ${quote:${lc:${local_part}}}@${domain} >> transport = local_delivery_rt >> >*************************************************************** >************************* >> >> >> >-----Urspr?ngliche Nachricht----- >> >Von: Brent Geach [mailto:brent at telecom1.com] >> >Gesendet: Freitag, 18. Juli 2003 12:03 >> >An: Michael Pilz >> >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim >> > >> > >> >What version of exim you using? >> >Im using version 4x on redhat (shouldnt make too much >> >difference really) >> >Do you have anything in /etc/aliases that might be breaking it? >> > >> >On Fri, 18 Jul 2003, Michael Pilz wrote: >> > >> >> hi >> >> my alias file looks pretty simular to your's >> >> >> >> my /etc/request-tracker3/aliases file >> >> >> >> rt: "|/usr/bin/rt-mailgate --queue General --action >> >correspond --url http://myurl/" >> >> rt-comment: "|usr/bin/rt-mailgate --queue General --action >> >comment --url http://myurl/" >> >> >> >> and my /etc/exim/exim.conf file, like recommended in the >> >INSTALL.Debian.gz >> >> >> >> rt_aliases: >> >> driver = aliasfile >> >> file_transport = address_file >> >> pipe_transport = address_pipe >> >> file = /etc/request-tracker3/aliases >> >> search_type = lsearch >> >> user = www-data >> >> >> >> i could't find anything helpfull for my problem in the >> >rtfm-faq section >> >> >> >> >> >> >-----Urspr?ngliche Nachricht----- >> >> >Von: Brent Geach [mailto:brent at telecom1.com] >> >> >Gesendet: Mittwoch, 16. Juli 2003 12:34 >> >> >An: Michael Pilz >> >> >Cc: rt-users at lists.fsck.com >> >> >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim >> >> > >> >> > >> >> >In your /etc/aliases file your aliases for rt should be >> >> >sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate >> >> >--queue sysadmin >> >> >--action correspond --url http://urlofyourrthere/" >> >> > >> >> >Note the url part at the end >> >> > >> >> >On Wed, 16 Jul 2003, Michael Pilz wrote: >> >> > >> >> >> hi >> >> >> i try to setup rt3 on debian and want to use the exim-hack >> >> >for short aliases >> >> >> which is working fine on our rt2 system. >> >> >> >> >> >> is there a way to use a simulare hack on rt3 because it >> >> >dosn't work out >> >> >> mfg michael pilz >> >> >> >> >> >> failure message below >> >> >> >> >> >> >> >> >*************************************************************** >> >> >************************** >> >> >> This message was created automatically by mail delivery >> >> >software (Exim). >> >> >> >> >> >> A message that you sent could not be delivered to one or >> >more of its >> >> >> recipients. This is a permanent error. The following >> >> >address(es) failed: >> >> >> >> >> >> www-data_general+correspond at requesttracker3.maurer-it.com >> >> >> Child process of local_delivery_rt transport returned >> >> >255 (could mean shell command ended by signal 127 (Unknown >> >> >signal 127)) from command: >> >> >> /usr/bin/rt-mailgate >> >> >> >> >> >> The following text was generated during the delivery attempt: >> >> >> >> >> >> ------ >> >> >www-data_general+correspond at requesttracker3.maurer-it.com ------ >> >> >> >> >> >> /usr/bin/rt-mailgate invoked improperly >> >> >> >> >> >> No url provided to mail gateway! >> >> >> >> >> >*************************************************************** >> >> >************************** >> >> >> -------------------------------------------------- >> >> >> Michael Pilz Maurer IT Systeml?sungen KEG >> >> >> Projektleiter >> >> >> >> >> >> Kohlgasse 51/9 Tel: +43 1 545 449 711 >> >> >> A - 1050 WIEN Fax: +43 1 545 449 722 >> >> >> Mobil: +43 699 1104 3539 >> >> >> michael at maurer-it.com http://www.maurer-it.com >> >> >> -------------------------------------------------- >> >> >> >> >> >> _______________________________________________ >> >> >> rt-users mailing list >> >> >> rt-users at lists.fsck.com >> >> >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> >> >> >> >> Have you read the FAQ? The RT FAQ Manager lives at >> >> http://fsck.com/rtfm >> >> >> >> -- >> >> Regards, >> >> >> >> Brent /"\ >> >> \ / >> >> Linux Registered X ASCII Ribbon Campaign >> >> User #309941 / \ Against HTML Mail >> >> >> >Regards, >> > >> >Brent /"\ >> > \ / >> >Linux Registered X ASCII Ribbon Campaign >> >User #309941 / \ Against HTML Mail >> > >> > >Regards, > >Brent /"\ > \ / >Linux Registered X ASCII Ribbon Campaign >User #309941 / \ Against HTML Mail > > From marc at register4less.com Fri Jul 18 08:12:37 2003 From: marc at register4less.com (Marc Jauvin) Date: Fri, 18 Jul 2003 08:12:37 -0400 Subject: [rt-users] Apache2 + FastCGI In-Reply-To: References: Message-ID: <1058530357.9048d751118cd@mail3.jauvin.com> I've got it working now. I don't know what was the problem, though... Thanks for the configs! shimi wrote: > > > ServerName rt.yourdomain.com > ServerAdmin webmaster at yourdomain.com > DocumentRoot /usr/local/rt3/share/html > AddHandler fastcgi-script .fcgi > FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 > Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/ > ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/ > > > Is the Apache1.3.x one. Does that help ? > > On Thu, 17 Jul 2003, Marc Jauvin wrote: > > > Vivek Khera wrote: > > > > > >>>>> "MJ" == Marc Jauvin writes: > > > > > > MJ> I have been struggling for the whole day trying to make RT-3.0.4 work > > > with > > > MJ> Apache2 + mod_fastcgi, but I still can't figure it out. > > > > > > Are you really married to fastcgi? I have full configs for SpeedyCGI > > > which is working quite well for me. I run it as its own virtualhost. > > > > Yes, I would prefer to stay with FastCGI. But you can still send your > config, > > maybe I'll find my problem by looking at your setup! > > > > Thanks > > > > -- > > Marc Jauvin > > http://register4less.com > > 450-441-5458 > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- > > Best regards, > Shimi > > > ---- > > "Outlook is a massive flaming horrid blatant security violation, which > also happens to be a mail reader." > > "Sure UNIX is user friendly; it's just picky about who its friends are." > > -- Marc Jauvin http://register4less.com 450-441-5458 From dfletcher at iti-infotech.com Fri Jul 18 08:45:47 2003 From: dfletcher at iti-infotech.com (David Fletcher) Date: Fri, 18 Jul 2003 08:45:47 -0400 Subject: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim Message-ID: Here are the settings we're using with debian/exim and RT 3.0.2: Note: We made no modifications to the /etc/alias file. All settings are in /etc/exim/exim.conf. In the TRANSPORTS CONFIGURATION: # my rt hack local_delivery_rt: driver = pipe command = "/usr/local/rt3/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${substr_1:$local_part_suffix}} --url http://help.iti-infotech.com" return_path_add return_output prefix = "" suffix = "" user = www-data In the DIRECTORS CONFIGURATION: localuser_rt: driver = smartuser suffix = +* prefix = *- new_address = ${quote:${lc:${local_part}}}@${domain} transport = local_delivery_rt Note: We also list www-data as a trusted user. This is probably not a good idea. I don't remember if it is necessary for this setup or something else we where doing. -- David Fletcher InfoTech International, LLC. (904)338-9234 (904)721-1253 fax http://www.ITI-InfoTech.com Junk: stuff we throw away. Stuff: junk we keep. -----Original Message----- From: Michael Pilz [mailto:michael at maurer-it.com] Sent: Friday, July 18, 2003 3:57 AM To: Brent Geach Cc: rt-users at lists.fsck.com Subject: AW: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim hi my alias file looks pretty simular to your's my /etc/request-tracker3/aliases file rt: "|/usr/bin/rt-mailgate --queue General --action correspond --url http://myurl/" rt-comment: "|usr/bin/rt-mailgate --queue General --action comment --url http://myurl/" and my /etc/exim/exim.conf file, like recommended in the INSTALL.Debian.gz rt_aliases: driver = aliasfile file_transport = address_file pipe_transport = address_pipe file = /etc/request-tracker3/aliases search_type = lsearch user = www-data i could't find anything helpfull for my problem in the rtfm-faq section >-----Urspr?ngliche Nachricht----- >Von: Brent Geach [mailto:brent at telecom1.com] >Gesendet: Mittwoch, 16. Juli 2003 12:34 >An: Michael Pilz >Cc: rt-users at lists.fsck.com >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim > > >In your /etc/aliases file your aliases for rt should be >sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate >--queue sysadmin >--action correspond --url http://urlofyourrthere/" > >Note the url part at the end > >On Wed, 16 Jul 2003, Michael Pilz wrote: > >> hi >> i try to setup rt3 on debian and want to use the exim-hack >for short aliases >> which is working fine on our rt2 system. >> >> is there a way to use a simulare hack on rt3 because it >dosn't work out >> mfg michael pilz >> >> failure message below >> >> >*************************************************************** >************************** >> This message was created automatically by mail delivery >software (Exim). >> >> A message that you sent could not be delivered to one or more of its >> recipients. This is a permanent error. The following >address(es) failed: >> >> www-data_general+correspond at requesttracker3.maurer-it.com >> Child process of local_delivery_rt transport returned >255 (could mean shell command ended by signal 127 (Unknown >signal 127)) from command: >> /usr/bin/rt-mailgate >> >> The following text was generated during the delivery attempt: >> >> ------ >www-data_general+correspond at requesttracker3.maurer-it.com ------ >> >> /usr/bin/rt-mailgate invoked improperly >> >> No url provided to mail gateway! >> >*************************************************************** >************************** >> -------------------------------------------------- >> Michael Pilz Maurer IT Systeml?sungen KEG >> Projektleiter >> >> Kohlgasse 51/9 Tel: +43 1 545 449 711 >> A - 1050 WIEN Fax: +43 1 545 449 722 >> Mobil: +43 699 1104 3539 >> michael at maurer-it.com http://www.maurer-it.com >> -------------------------------------------------- >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -- Regards, Brent /"\ \ / Linux Registered X ASCII Ribbon Campaign User #309941 / \ Against HTML Mail _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From mick at onramp.ca Fri Jul 18 09:02:09 2003 From: mick at onramp.ca (Mick Szucs) Date: 18 Jul 2003 09:02:09 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <200307181257.01693.dj.dule@planetsky.com> References: <200307161245.23402.dj.dule@planetsky.com> <3F164E16.3020403@lyon.cemagref.fr> <1058444610.10452.273.camel@hal9000.internal.onramp.ca> <200307181257.01693.dj.dule@planetsky.com> Message-ID: <1058533329.10186.22.camel@hal9000.internal.onramp.ca> On Fri, 2003-07-18 at 05:57, Dusan Djordjevic wrote: > Well, I installed RT on fresh Red Hat 9, and now this part is not > working at all. On my test computer simptoms were like stated, when you > click on queue you get results with bunch of errors. Now, when I click > on queue I just get bunch of errors, like: > > System error > error: > Assertion flags == 0 failed: file "Storable.xs", line 2336 at > ../../lib/Storable.pm (autosplit into > ../../lib/auto/Storable/_freeze.al) line 282. > > and so on. > > Any ideas ? Not yet, unfortunately. Surely there are enough of us having trouble with this now to get to the bottom of it, though. -- Mick Szucs Onramp Network Services Inc. From scrap at doerlich.com Fri Jul 18 10:48:50 2003 From: scrap at doerlich.com (Ruediger Doerlich) Date: Fri, 18 Jul 2003 16:48:50 +0200 Subject: [rt-users] Status Change action not working Message-ID: <20030718164850.29f4b548.scrap@doerlich.com> Hi, I've activated the action 'On Status Change Notify Owner with template Status Change' in one queue but no mail is sent! In my log I see the message 'No recipients found. Not sending.' and in the debug-log appears the same message. But there is a recipient-entry with a valid email-address! Any hints? My version is rt-3.0.4 running on a SuSE8.1 Thanks Ruediger From francesca.delcorso at fi.infn.it Fri Jul 18 11:06:53 2003 From: francesca.delcorso at fi.infn.it (Francesca Del Corso) Date: Fri, 18 Jul 2003 17:06:53 +0200 Subject: [rt-users] Groups and users managing problems Message-ID: <000d01c34d3e$38eea1a0$149154c0@morgana> When somebody sends a request via e-mail, the first time an automatic ticket is created . I would like to put this user into a specific group but when I open Configuration \Users I can only see Privileged users. What can I do to see non privileged and not disabled users? When I go to Configuration \ Groups \ Members I could only put the privileged users into the group. What can do? I have RT 3.0.3 , apache 2.0.40, mysql ver 11.18 Distrib 3.23.54 on redHat 9.0 . Thanks in advance. Francesca Del Corso -------------- next part -------------- An HTML attachment was scrubbed... URL: From mbaker at colltech.com Fri Jul 18 11:42:46 2003 From: mbaker at colltech.com (Michael S. Baker) Date: Fri, 18 Jul 2003 11:42:46 -0400 Subject: [rt-users] Disappearing Scrip Action code? In-Reply-To: <20030718073314.GH25073@fsck.com> References: <20030717182248.GE1100@netscreen.com> <5.2.1.1.0.20030718080723.00aef840@127.0.0.1> <20030718073314.GH25073@fsck.com> Message-ID: <3F181576.4020605@colltech.com> I'm running RT 3.0.1 on Solaris 8 with mysql 4.0.12. I created a scrip that now appears to have lost it's custom action preperation code and custom action cleanup code. How can I check to see if the code is really missing from the database? Thanks, Michael From joseph85750 at yahoo.com Fri Jul 18 11:58:46 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Fri, 18 Jul 2003 08:58:46 -0700 (PDT) Subject: [rt-users] Keyword search question In-Reply-To: <3F181576.4020605@colltech.com> Message-ID: <20030718155846.39391.qmail@web13105.mail.yahoo.com> I'm using RT 2.0.15. I have keywords for a queue such as: Support Support/Internal Support/Internal/Sales Support/Internal/Shipping Support/Internal/^Other Support/External Support/External/Web Support/External/Phone If I do a search for all tickets in that queue for Support/Internal, I only get those tickets "Support/Internal", and not the "Support/Internal/Sales" or "Support/Internal/Shipping". If this is normal behavior, how can I create a query such that I get anything under and including "Support/Internal" ? If I attempt to search "Support/Internal", then refine and add "Support/Internal/Sales", and refine again to add "Support/Internal/Shipping", I get everything in the queue displayed (as if I didn't select any keywords). Any help/clarity would be appreciated. Thanks! __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From aturner at netscreen.com Fri Jul 18 11:58:47 2003 From: aturner at netscreen.com (Aaron Turner) Date: Fri, 18 Jul 2003 08:58:47 -0700 Subject: [rt-users] Installing mailgate on other box than RT In-Reply-To: <200307181154.46815.dj.dule@planetsky.com> References: <200307181154.46815.dj.dule@planetsky.com> Message-ID: <20030718155847.GB1152@netscreen.com> On Fri, Jul 18, 2003 at 11:54:46AM +0300, Dusan Djordjevic wrote: > Hi all, > > I installed RT on new box. My mail server is on other box. My intention > is to do following: > > 1. On mail server i plan to install rt-mailgate, and to use --url > http://otherhost.com/ > What perl modules I need to install for this ? run: perl -wc rt-mailgate and it will tell you what missing modules you need. > 2. On box where RT is installed I will use sendmail, but define real > mail server as a smart host. > > Is this possible ? Sounds about right. FWIW, I have two boxes: 1) rt web server 2) rt DB server The DB server is also my mail server. I've got the corporate email guys forwarding the rt-email aliases to the DB server which has the appropriate lines in /etc/aliases. rt-mailgate --url points to the web server. I *do* have a full blown copy of RT installed on the DB server, but I don't know if that's necessary or not. I just copied my /usr/local/rt3 directory over from the web server. I've also got postfix installed on the web server so that RT can send out emails. It just forwards all it's mail to the corporate mail server and it then delivers it as required. -- Aaron Turner work: 408-543-4025 Sr. Security Engineer fax: 408-543-4078 NetScreen Technologies, Inc All emails by me are PGP signed; a bad signature indicates a forgery. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 244 bytes Desc: not available URL: From adam at baz.org Fri Jul 18 11:59:59 2003 From: adam at baz.org (Adam Hirsch) Date: Fri, 18 Jul 2003 11:59:59 -0400 Subject: [rt-users] speed comparison Message-ID: <20030718155959.GA5657@baz.org> Anyone tried both mod_perl and fastcgi on the same hardware and care to comment which was faster a/o more stable? Adam -- Zen is like soap. First you wash with it, and then you wash off the soap. -Yamaoka Tesshu From Samuel.Senoner at eurac.edu Fri Jul 18 12:08:19 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Fri, 18 Jul 2003 18:08:19 +0200 Subject: [rt-users] Groups and users managing problems Message-ID: <8ABC35686C73554691F3481C4023BE5E932D62@abz01lan.eurac.edu> rights can only be granted to priviledged user, you have to change an unpriviledged user to a priviledged one, tho give him rights. in the search you have to click on "include disabled users in search" So you can change the user. SAmuel -----Original Message----- From: Francesca Del Corso [mailto:francesca.delcorso at fi.infn.it] Sent: Friday,18 July,2003 17:07 To: rt-users at lists.fsck.com Cc: servcal at fi.infn.it Subject: [rt-users] Groups and users managing problems When somebody sends a request via e-mail, the first time an automatic ticket is created . I would like to put this user into a specific group but when I open Configuration \Users I can only see Privileged users. What can I do to see non privileged and not disabled users? When I go to Configuration \ Groups \ Members I could only put the privileged users into the group. What can do? I have RT 3.0.3 , apache 2.0.40, mysql ver 11.18 Distrib 3.23.54 on redHat 9.0 . Thanks in advance. Francesca Del Corso -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Fri Jul 18 14:10:45 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 18 Jul 2003 14:10:45 -0400 Subject: [rt-users] RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:352) In-Reply-To: <1079.192.168.1.85.1058518815.squirrel@mail.lan.avgheijen.com> References: <1079.192.168.1.85.1058518815.squirrel@mail.lan.avgheijen.com> Message-ID: <20030718181045.GK25073@fsck.com> Why don't you switch from "sendmail" to "sendmailpipe" for your mail transport and tell us how it works? On Fri, Jul 18, 2003 at 11:00:15AM +0200, Don van der Haghen wrote: > Hello, > > I seem to be having a problem with the utf-8 conversion in RT. > Every time I post a reply in RT the following message shows up in the > syslog and the reply hasn't been send by mail: > > ----------------- > Jul 18 10:47:36 storage1 RT: Cannot Encode::Guess; fallback to iso-8859-1 > (/opt/rt/lib/RT/I18N.pm:352) > Jul 18 10:47:36 storage1 RT: Converting 'iso-8859-1' to 'utf-8' > Jul 18 10:47:37 storage1 RT: RT::Scrip=HASH(0x92c7c10): Couldn't prepare > Open Tickets (/opt/rt/lib/RT/Scrip_Overlay.pm:338) > Jul 18 10:47:37 storage1 RT: > #6/57 - Scrip 4 > (/opt/rt/lib/RT/Action/SendEmail.pm:92) > Jul 18 10:47:37 storage1 RT: > No recipients found. Not > sending. (/opt/rt/lib/RT/Action/SendEmail.pm:257) > Jul 18 10:47:37 storage1 RT: > #6/57 - Scrip 5 > (/opt/rt/lib/RT/Action/SendEmail.pm:92) > Jul 18 10:47:37 storage1 RT: Warning: Use of "require" without parens is > ambiguous at (eval 1801) line 1. (/opt/rt/lib/RT.pm:235) > Jul 18 10:47:37 storage1 RT: Bareword found where operator expected at > (eval 1801) line 1, near "/usr/bin" (/opt/rt/lib/RT.pm:235) > Jul 18 10:47:37 storage1 RT: (Missing operator before bin?) > (/opt/rt/lib/RT.pm:235) > Jul 18 10:47:37 storage1 RT: Scrip 5 died. - Died at > /usr/lib/perl5/site_perl/Mail/Mailer.pm line 245. Stack: > [/usr/lib/perl5/site_perl/Mail/Mailer.pm:245] [blib/lib/Mail/Internet.pm > (autosplit into blib/lib/auto/Mail/Internet/send.al):650] > [/opt/rt/lib/RT/Action/SendEmail.pm:293] > [/opt/rt/lib/RT/Action/SendEmail.pm:181] > [/opt/rt/lib/RT/ScripAction_Overlay.pm:192] > [/opt/rt/lib/RT/Scrip_Overlay.pm:409] > [/opt/rt/lib/RT/Scrip_Overlay.pm:344] > [/opt/rt/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt/lib/RT/Ticket_Overlay.pm:3780] > [/opt/rt/lib/RT/Ticket_Overlay.pm:2305] > [/opt/rt/lib/RT/Interface/Web.pm:397] > [/opt/rt/share/html/Ticket/Display.html:100] > [/opt/rt/share/html/Ticket/Update.html:196] > [/opt/rt/share/html/autohandler:163] > (/opt/rt/lib/RT/Scrip_Overlay.pm:363) > Jul 18 10:47:37 storage1 RT: > #6/57 - Scrip 6 > (/opt/rt/lib/RT/Action/SendEmail.pm:92) > Jul 18 10:47:37 storage1 RT: > No recipients found. Not > sending. (/opt/rt/lib/RT/Action/SendEmail.pm:257) > ------------- > > I have upgraded perl to v5.8.0 built for i686-linux-thread-multi and > updated all the modules used by RT. > This did not solve the problem however. I am using apache 1.3.27 with > modperl 1. > I believe this problem came up when I installed RTFM, RT worked correctly > before I installed RTFM. > > I hope anyone has a suggestion for solving this problem. > > Thanks in advance for any help you can give me. > > Yours sincerely, > > AVG Bedrijven Heijen BV > > > D. van der Haghen > Network Administrator > > E: don at avg-online.com > T: 0031485-551235 > F: 0031485-514805 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From julien at bestpractical.com Fri Jul 18 15:48:57 2003 From: julien at bestpractical.com (julien at bestpractical.com) Date: Fri, 18 Jul 2003 15:48:57 -0400 (EDT) Subject: [rt-users] visiting Germany Message-ID: <20030718194857.721221117A@pallas.eruditorum.org> I'll be travelling in Germany from August 1st through 10th, mostly in Bad-Wuertemburg and Rheinland-Pfalz. If there are any RT users in that area, it would be great to meet you. I'd even be happy to give you an in-person demo of the new RT for Incident Response (RTIR), if you're interested. ;-) Linda From jose.soto at uam.es Fri Jul 18 22:15:30 2003 From: jose.soto at uam.es (jose.soto at uam.es) Date: Fri, 18 Jul 2003 22:15:30 MET Subject: [rt-users] Delete tickets in RT2 or RT3 Message-ID: <200307182015.h6IKFUdA004292@frenadol.ti.uam.es> Where can i find a delete tickets script for RT2 or RT3? The Steve Poirier's link (http://dev.inet-technologies.com/rt2/) don't work. Any others? Thank's in advanted! Jose Soto -------------------------------------------------------------------------- Mensaje enviado mediante una herramienta Webmail integrada en *El Rincon*: ------------->>>>>>>> https://rincon.uam.es <<<<<<<<-------------- From julie at e-businesscoach.com Fri Jul 18 18:26:07 2003 From: julie at e-businesscoach.com (Julie Kmetzo) Date: Fri, 18 Jul 2003 16:26:07 -0600 Subject: [rt-users] General question - new to RT Message-ID: <4.3.1.2.20030718162442.00b31870@mail.e-businesscoach.com> I'm currently evaluating RT for use as a support tool for my organization. I'm coming up with difficulties setting up User Rights within the interface- it doesn't seem to be working as I had thought. I believe this may be because I'm making an assumption about RT that may not be true: can we work within RT and have our customers simply view the queues within which they are a group with limited rights to see the status of their tickets, or is it more of an interface for our employees, with our customers only receiving email notifications about the status of their tickets? If I try to create a user who would be a customer, no matter what rights are assigned to them, they can view limited details about Configuration that I wouldn't want them to view. Is there any help you could offer me? Thank you for your help. Julie Kmetzo E-business Coach, Inc. Use the Internet to grow your business(TM) >> Find out how we provide BIG company marketing sophistication >> for a small and GROWING company's budget at our website: >> http://www.e-businesscoach.com/ >> or call toll-free (1) 877-816-8161 From raanders at acm.org Fri Jul 18 20:01:17 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Fri, 18 Jul 2003 17:01:17 -0700 (PDT) Subject: [rt-users] My BIG bad Message-ID: In my never ending journey to display my foolishness I have found a new one. While testing the attachment to Tickets and Comments I attached an 18 MByte graphic file. Well though it hasn't caused a performance problem it probably should be removed or replace with a slightly smaller version. For that matter the whole $%^&* comment could be removed from the database. Has anyone written a SQL script (PostgreSQL) to remove (or modify) tickets and their comments or attachments they'd be willing to share? I'm still trying to wrap my head around the ER diagram so I can modify an entry. (ref: message earlier this week.) TIA, Rod -- "Open Source Software - Sometimes you get more than you paid for..." From tobez at tobez.org Fri Jul 18 20:24:37 2003 From: tobez at tobez.org (Anton Berezin) Date: Sat, 19 Jul 2003 02:24:37 +0200 Subject: [rt-users] speed comparison In-Reply-To: <20030718155959.GA5657@baz.org> References: <20030718155959.GA5657@baz.org> Message-ID: <20030719002437.GB76011@heechee.tobez.org> On Fri, Jul 18, 2003 at 11:59:59AM -0400, Adam Hirsch wrote: > Anyone tried both mod_perl and fastcgi on the same hardware and care > to comment which was faster a/o more stable? For a general, not RT-specific, comparison, see http://www.nluug.nl/events/sane2002/papers/dynweb.pdf \Anton. -- If I did know the future of Perl, and if I told you, you'd probably run away screaming. -- Larry Wall From iqbala at qwestip.net Fri Jul 18 21:58:32 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Fri, 18 Jul 2003 21:58:32 -0400 (EDT) Subject: [rt-users] Error importing tickets with no requestors email Message-ID: Hi All I realizd some of my tickets in RT2 do not have any email address for Requestors and they are failing to import into RT3 with the following error Jul 18 08:13:53 beam RT: Could not create a new user - (/opt/rt3/lib/RT/User_Overlay.pm:277)\n Jul 18 08:13:58 beam RT: Failed to create user : Could not create user (/opt/rt3/lib/RT/User_Overlay.pm:595)\n Jul 18 08:14:00 beam RT: Could not load create a user with the email address '' to add as a watcher for ticket 1014 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438)\n Is there a quick workaround to succesfully import those tickets ? Old: RT2.0.13/mysql3.23.x/perl5.6.1 New: RT3.0.4/mysql4.0.13/perl5.8 Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From hgjeong at icraft21.com Fri Jul 18 22:32:42 2003 From: hgjeong at icraft21.com (Hangu Jeong) Date: Sat, 19 Jul 2003 11:32:42 +0900 Subject: [rt-users] (newbie) Apache::Request problem on installation Message-ID: Hi, I'm having the Apache::Request perl module installation errors. I'm trying to install RT for the first time. Please any comments ! Pls see below for the environments and error messages, Redhat7.2 apache_1.3.27 mod_perl 1.28 mysql 4.1.0 perl 5.8.0 rt-3-0-4 [root at Condor conf]# perl -MCPAN -e 'install Apache::Request' --- snip--- APXS (/usr/local/apache/bin/apxs) query for SBINDIR failed APXS (/usr/local/apache/bin/apxs) query for TARGET failed APXS (/usr/local/apache/bin/apxs) query for SYSCONFDIR failed Checking if your kit is complete... Looks good Writing Makefile for Apache::Test cp lib/Apache/TestSmoke.pm blib/lib/Apache/TestSmoke.pm cp lib/Apache/TestRun.pm blib/lib/Apache/TestRun.pm cp lib/Apache/TestTrace.pm blib/lib/Apache/TestTrace.pm cp lib/Apache/TestMM.pm blib/lib/Apache/TestMM.pm cp lib/Apache/TestSmokePerl.pm blib/lib/Apache/TestSmokePerl.pm cp lib/Apache/TestClient.pm blib/lib/Apache/TestClient.pm cp lib/Apache/TestCommonPost.pm blib/lib/Apache/TestCommonPost.pm cp lib/Apache/Test.pm blib/lib/Apache/Test.pm cp lib/Apache/TestCommon.pm blib/lib/Apache/TestCommon.pm cp lib/Apache/TestConfigParse.pm blib/lib/Apache/TestConfigParse.pm cp lib/Apache/Test5005compat.pm blib/lib/Apache/Test5005compat.pm cp lib/Apache/TestConfigC.pm blib/lib/Apache/TestConfigC.pm cp lib/Apache/TestBuild.pm blib/lib/Apache/TestBuild.pm cp lib/Apache/TestRequest.pm blib/lib/Apache/TestRequest.pm cp lib/Apache/TestHandler.pm blib/lib/Apache/TestHandler.pm cp lib/Apache/TestPerlDB.pm blib/lib/Apache/TestPerlDB.pm cp lib/Apache/TestServer.pm blib/lib/Apache/TestServer.pm cp lib/Apache/TestConfig.pm blib/lib/Apache/TestConfig.pm cp lib/Apache/TestReportPerl.pm blib/lib/Apache/TestReportPerl.pm cp lib/Apache/TestRunPerl.pm blib/lib/Apache/TestRunPerl.pm cp lib/Bundle/ApacheTest.pm blib/lib/Bundle/ApacheTest.pm cp lib/Apache/TestConfigPerl.pm blib/lib/Apache/TestConfigPerl.pm cp lib/Apache/TestReport.pm blib/lib/Apache/TestReport.pm cp lib/Apache/TestHarness.pm blib/lib/Apache/TestHarness.pm cp lib/Apache/TestSSLCA.pm blib/lib/Apache/TestSSLCA.pm cp lib/Apache/TestSort.pm blib/lib/Apache/TestSort.pm cp lib/Apache/TestUtil.pm blib/lib/Apache/TestUtil.pm Manifying blib/man3/Apache::Test.3 Manifying blib/man3/Apache::TestSmoke.3 Manifying blib/man3/Apache::TestTrace.3 Manifying blib/man3/Apache::TestConfig.3 Manifying blib/man3/Apache::TestUtil.3 Manifying blib/man3/Bundle::ApacheTest.3 /usr/bin/make -- OK Running make test /usr/bin/perl -Iblib/arch -Iblib/lib \ t/TEST -clean *** setting ulimit to allow core files ulimit -c unlimited; t/TEST -clean APXS (/usr/local/apache/bin/apxs) query for SBINDIR failed APXS (/usr/local/apache/bin/apxs) query for TARGET failed APXS (/usr/local/apache/bin/apxs) query for SYSCONFDIR failed APXS (/usr/local/apache/bin/apxs) query for SBINDIR failed APXS (/usr/local/apache/bin/apxs) query for TARGET failed APXS (/usr/local/apache/bin/apxs) query for SYSCONFDIR failed APACHE_USER= APACHE_GROUP= APACHE_PORT= APACHE= APXS= \ /usr/bin/perl -Iblib/arch -Iblib/lib \ t/TEST -verbose=0 *** setting ulimit to allow core files ulimit -c unlimited; t/TEST -verbose=0 APXS (/usr/local/apache/bin/apxs) query for SBINDIR failed APXS (/usr/local/apache/bin/apxs) query for TARGET failed APXS (/usr/local/apache/bin/apxs) query for SYSCONFDIR failed *** root mode: changing the fs ownership to 'nobody' (99:99) /usr/local/apache/bin/httpd -X -d /root/.cpan/build/Apache-Test-1.03/t -f /root/.cpan/build/Apache-Test-1.03/t/conf/httpd.conf -DAPACHE1 using Apache/1.3.27 waiting for server to start: . waiting for server to start: ok (waited 0 secs) server Condor:8529 started ping.......ok request....NOK 1# Failed test 1 in request.t at line 11 request....NOK 5# Failed test 5 in request.t at line 16 request....NOK 8# Failed test 8 in request.t at line 20 request....NOK 9# Failed test 9 in request.t at line 22 request....FAILED tests 1, 5, 8-9 Failed 4/9 tests, 55.56% okay Failed Test Stat Wstat Total Fail Failed List of Failed ------------------------------------------------------------------------------- request.t 9 4 44.44% 1 5 8-9 *** server Condor:8529 shutdown !!! error running tests (please examine t/logs/error_log) make: *** [run_tests] Error 1 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force Running make for J/JO/JOESUF/libapreq-1.2.tar.gz Is already unwrapped into directory /root/.cpan/build/libapreq-1.2 CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.2.tar.gz cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm ---snip--- FAILED--1 test script could be run, alas--no output ever seen make: *** [test_dynamic] Error 2 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force Regards, Han From lists at flothow.de Sun Jul 20 10:06:59 2003 From: lists at flothow.de (Sebastian Flothow) Date: Sun, 20 Jul 2003 16:06:59 +0200 Subject: [rt-users] Subject-Tag per Queue? In-Reply-To: <3F17C432.8080101@astrum.ch> Message-ID: <6E18745A-BABB-11D7-9A28-000393B2BB20@flothow.de> Am Freitag, den 18. Juli 2003, um 11:56, schrieb Matthias Leisi: > How can I change the Subject:-Tag to be something like > > [$queuename # $ticketnumber]? > > What do I break if I change this in RT's code (upgrade hassles aside)? You'll break the mailgate, as it looks for $rtname, not queue names. Also, you risk that your tags may become non-unique, since another RT instance might use the same queue names. Generally, these tags are opaque globally unique identifiers for your tickets, not something humans need to make any sense of. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From matthias at astrum.ch Sun Jul 20 10:25:03 2003 From: matthias at astrum.ch (Matthias Leisi) Date: Sun, 20 Jul 2003 16:25:03 +0200 Subject: [rt-users] Subject-Tag per Queue? In-Reply-To: <6E18745A-BABB-11D7-9A28-000393B2BB20@flothow.de> References: <6E18745A-BABB-11D7-9A28-000393B2BB20@flothow.de> Message-ID: <3F1AA63F.60704@astrum.ch> Sebastian Flothow wrote: >> [$queuename # $ticketnumber]? >> >> What do I break if I change this in RT's code (upgrade hassles aside)? > > You'll break the mailgate, as it looks for $rtname, not queue names. > Also, you risk that your tags may become non-unique, since another RT > instance might use the same queue names. OK, that's definitively too much to work around. > Generally, these tags are opaque globally unique identifiers for your > tickets, not something humans need to make any sense of. But they do read it when it's in the Subject. -- What I'm now doing might not be too elegant: RT_SiteConfig.pm: | Set($rtname , "Ticket"); This results in "[Ticket #nnn]" as subject-tags. I can live with the "RT for Ticket" in the top bar of the web interface. -- Matthias From hwagener at hamburg.fcb.com Mon Jul 21 02:29:02 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Mon, 21 Jul 2003 08:29:02 +0200 Subject: [rt-users] General question - new to RT In-Reply-To: <4.3.1.2.20030718162442.00b31870@mail.e-businesscoach.com> References: <4.3.1.2.20030718162442.00b31870@mail.e-businesscoach.com> Message-ID: <9E9F31BA-BB44-11D7-8085-003065DC18B8@hamburg.fcb.com> On Samstag, 19. Juli 2003, at 0:26 Uhr, Julie Kmetzo wrote: > I'm currently evaluating RT for use as a support tool for my > organization. I'm coming up with difficulties setting up User Rights > within the interface- it doesn't seem to be working as I had thought. > I believe this may be because I'm making an assumption about RT that > may not be true: can we work within RT and have our customers simply > view the queues within which they are a group with limited rights to > see the status of their tickets, or is it more of an interface for our > employees, with our customers only receiving email notifications about > the status of their tickets? Basically, there are two views on RT's Web UI: The 'normal' UI, which You see if You log in as a privileged user, and the 'Self Service' one, which only shows You a limited amount of information. Just try to open 'http://to.Your.rt-instance/SelfService/ to see what unprivileged users will get to see. Regards, Harald From f.delprete at fastnet.it Mon Jul 21 05:32:29 2003 From: f.delprete at fastnet.it (f.delprete at fastnet.it) Date: Mon, 21 Jul 2003 11:32:29 +0200 Subject: [rt-users] RT and RTFM Message-ID: Like in http://lists.fsck.com/pipermail/rt-users/2003-July/015395.html I have the same problem. When I try to reply in RT and include an article, no error but the body doesn't include the article I selected. I used the RC1 version of RTFM and also the rtfm-snap. Filippo Del Prete From f.delprete at fastnet.it Mon Jul 21 05:36:40 2003 From: f.delprete at fastnet.it (f.delprete at fastnet.it) Date: Mon, 21 Jul 2003 11:36:40 +0200 Subject: [rt-users] Italian translation of RT and RTFM Message-ID: I did a complete italian translation of RTFM and a partial translation of RT (all the Web UI with not all the error or status values). Where can I send this? -- Filippo M. Del Prete Managing Director FASTNET SPA From Bernhard.Schmalhofer at biomax.de Mon Jul 21 09:10:22 2003 From: Bernhard.Schmalhofer at biomax.de (Bernhard Schmalhofer) Date: Mon, 21 Jul 2003 15:10:22 +0200 Subject: [rt-users] Where is search in ticket content, in RT 3.0.4? Message-ID: <3F1BE63E.7010705@biomax.de> Hi, a couple of days ago I migrated from RT 2.0.12 to RT 3.0.4, running under Linux, Apache 1 + mod_perl 1, and MySQL 4. The migration of the data went smoothly, besides the priorities that didn't make it into RT 3.0.4. In my case this wasn't a big problem, as I have only about 200 resolved and 30 open tickets. But one thing I'm missing is the search in 'ticket content' in 'Search/Listing.html'. I see a search in 'Ticket attachment content' but not in 'Ticket content'. Did I miss a configuration parameter? CU, Bernhard -- ************************************************* Bernhard Schmalhofer Senior Developer Biomax Informatics AG Lochhamer Str. 11 82152 Martinsried, Germany Tel: +49 89 89 55 74 - 839 Fax: +49 89 89 55 74 - 25 PGP: https://ssl.biomax.de/pgp/ Email: mailto:Bernhard.Schmalhofer at biomax.de Web: http://www.biomax.de ************************************************* From RT-User at wiwi.uni-wuppertal.de Mon Jul 21 10:20:00 2003 From: RT-User at wiwi.uni-wuppertal.de (RT-User) Date: Mon, 21 Jul 2003 16:20:00 +0200 Subject: [rt-users] Upgrade to RT3.0.4 Message-ID: Hi list! I upgraded today from 3.0.3 to 3.0.4. Everything went quite well, but how can I determine if the update was successfully?! The webend and the login box are still prompting 3.0.3 as version number!? :/ Nothing to worry about or should I check it again!? Thx -christian From oli at isnic.is Mon Jul 21 10:29:38 2003 From: oli at isnic.is (Olafur Osvaldsson) Date: Mon, 21 Jul 2003 14:29:38 +0000 Subject: [rt-users] Upgrade to RT3.0.4 In-Reply-To: References: Message-ID: <20030721142938.GG23389@isnic.is> On Mon, 21 Jul 2003, RT-User wrote: > Hi list! > > I upgraded today from 3.0.3 to 3.0.4. > Everything went quite well, but how can I determine if the update was > successfully?! > The webend and the login box are still prompting 3.0.3 as version number!? > :/ > > Nothing to worry about or should I check it again!? Restart your apache process. /Oli -- Olafur Osvaldsson Systems Administrator Internet a Islandi hf. Tel: +354 525-5291 Email: oli at isnic.is From alistair.james at eng.ox.ac.uk Mon Jul 21 10:29:52 2003 From: alistair.james at eng.ox.ac.uk (Alistair James) Date: Mon, 21 Jul 2003 15:29:52 +0100 Subject: [rt-users] Upgrade to RT3.0.4 In-Reply-To: Message-ID: Hi, I have just done the same upgrade, using the 'make upgrade' command, and all the boxes advise I'm now running 3.0.4. Have you restarted Apache since the upgrade? Cheers, Alistair James University of Oxford. > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of RT-User > Sent: 21 July 2003 15:20 > To: rt-users at lists.fsck.com > Subject: [rt-users] Upgrade to RT3.0.4 > > > Hi list! > > I upgraded today from 3.0.3 to 3.0.4. > Everything went quite well, but how can I determine if the update was > successfully?! > The webend and the login box are still prompting 3.0.3 as version number!? > :/ > > Nothing to worry about or should I check it again!? > > Thx > > -christian > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From RT-User at wiwi.uni-wuppertal.de Mon Jul 21 10:41:27 2003 From: RT-User at wiwi.uni-wuppertal.de (RT-User) Date: Mon, 21 Jul 2003 16:41:27 +0200 Subject: [rt-users] Upgrade to RT3.0.4 Message-ID: Marc Baudoin (mailto:babafou at pasteur.fr) schrieb: >> I upgraded today from 3.0.3 to 3.0.4. >> Everything went quite well, but how can I determine if the update >> was successfully?! The webend and the login box are still prompting >> 3.0.3 as version number!? > > Did you stop and start Apache over (no restart but stop then > start)? aaahhh...I am sorry. Just forgot that tiny bit of work. Should have opened a ticket for it... Sorry for posting this on the list and thanks for your quick answers. -christian From ben at atomicmatrix.net Mon Jul 21 12:03:47 2003 From: ben at atomicmatrix.net (Ben Goodwin) Date: Mon, 21 Jul 2003 11:03:47 -0500 (CDT) Subject: [rt-users] Search bug Message-ID: <3795.132.183.76.128.1058803427.squirrel@www.atomicmatrix.net> If I merge two tickets, the ticket that I can no longer search data in the ticket I merged (FROM, not into). RT 3.0.4, RH 7.3 .. and in case it matters, perl-DBIx-SearchBuilder-0.88-1. MySQL 4.0.13, apache 1.3.28, mod_perl 1.28. Create two tickets, one with content 'testcandidate1' and another ticket with content 'testcandidate2' ... You can search for either 'testcandidate1' or 'testcandidate2' just fine. If you merge the ticket containing 'testcandidate2' into the ticket continaining 'testcandidate1', you can no longer search for 'testcandidate2' I have made a few mods to my RT3 instance so I could have broken something of course. If someone could verify this against a clean installation, that would be great (I'm working on getting a devel box up for testing but I don't have it yet). Thanks! -=| Ben From joseph85750 at yahoo.com Mon Jul 21 14:30:10 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Mon, 21 Jul 2003 11:30:10 -0700 (PDT) Subject: [rt-users] database diagrams? In-Reply-To: <20030718155846.39391.qmail@web13105.mail.yahoo.com> Message-ID: <20030721183010.28349.qmail@web13111.mail.yahoo.com> Does an ERD (Entity Relationship Diagram), exist which shows the relationship between the database tables? Also, I'm looking for the database "schema" describing the tables and the fields in them. I'm using RT 2.0.15 with mysql Ver 11.18 Distrib 3.23.54 Thanks! __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From jszabo at dilligaff.rutgers.edu Mon Jul 21 14:46:30 2003 From: jszabo at dilligaff.rutgers.edu (jszabo at dilligaff.rutgers.edu) Date: 21 Jul 2003 18:46:30 -0000 Subject: [rt-users] rt & perl INC variable Message-ID: <20030721184630.29899.qmail@dilligaff.rutgers.edu> How do you guys set up the perl modules rt requires, so if you upgrade the version of perl, you don't have to reinstall rt? I'm in suse linux 7.1 with perl 5.6.0, and it seems imperative I upgrade perl. Joe From jesse at bestpractical.com Mon Jul 21 15:02:14 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 21 Jul 2003 15:02:14 -0400 Subject: [rt-users] Where is search in ticket content, in RT 3.0.4? In-Reply-To: <3F1BE63E.7010705@biomax.de> References: <3F1BE63E.7010705@biomax.de> Message-ID: <20030721190214.GL14267@pallas.fsck.com> On Mon, Jul 21, 2003 at 03:10:22PM +0200, Bernhard Schmalhofer wrote: > Hi, > > a couple of days ago I migrated from RT 2.0.12 to RT 3.0.4, running > under Linux, Apache 1 + mod_perl 1, and MySQL 4. > The migration of the data went smoothly, besides the priorities that > didn't make it into RT 3.0.4. In my case this wasn't a big problem, as I > have only about 200 resolved and 30 open tickets. > > But one thing I'm missing is the search in 'ticket content' in > 'Search/Listing.html'. > I see a search in 'Ticket attachment content' but not in 'Ticket content'. > Did I miss a configuration parameter? No. it's just bad labelling. All ticket content is inside "Ticket attachment content" -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Mon Jul 21 15:03:06 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 21 Jul 2003 15:03:06 -0400 Subject: [rt-users] Italian translation of RT and RTFM In-Reply-To: References: Message-ID: <20030721190306.GM14267@pallas.fsck.com> On Mon, Jul 21, 2003 at 11:36:40AM +0200, f.delprete at fastnet.it wrote: > > > I did a complete italian translation of RTFM and a partial translation of > RT (all the Web UI with not all the error or status values). Filippo, Please send the .po files to rt-bugs at fsck.com and we'll get them hooked into a future distribution. Thanks, Jesse Vincent Best Practical Solutions, LLC > > Where can I send this? > -- > Filippo M. Del Prete > Managing Director > FASTNET SPA > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From SinghP at dvd.panasonic.com Mon Jul 21 15:24:30 2003 From: SinghP at dvd.panasonic.com (Pawan Singh) Date: Mon, 21 Jul 2003 12:24:30 -0700 Subject: [rt-users] (no subject) Message-ID: <10E28E1043D6D511BD660008C72BAB8B02A60D89@mail.dvd.panasonic.com> Hi, Does RT have built in reporting tools also or add-ons Thanks -Pawan From micha_rt at internetx.de Mon Jul 21 15:56:57 2003 From: micha_rt at internetx.de (michab) Date: Mon, 21 Jul 2003 21:56:57 +0200 Subject: [rt-users] Answering a ticket Message-ID: <2003721215657.768382@worker> hi there, i am wondering: if somebody takes a ticket to answere it, the status in the drop-down is set (default) to "open" and the owner is (default) "Nobody"....can i change this ? for me it?s more logical that the user is listed who is logged in.. if user "joe" is logged in and answeres to a ticket, he should be the owner... can i change these settings somewhere ? thx+best regards, micha -- michab, micha_rt at internetx.de on 16.07.2003 From TFord at SigmaTel.com Mon Jul 21 16:52:30 2003 From: TFord at SigmaTel.com (Trish Ford) Date: Mon, 21 Jul 2003 15:52:30 -0500 Subject: [rt-users] ZIP attachments migrated from RT2 to RT3 Message-ID: Hello, I have recently migrated from RT 2.0.13 to RT 3.0.4. I am unable to open any of the zip attachments that were migrated from the old system. I can download them, but they are unusable. Newly created zip attachments work just fine. Has anyone experienced this problem, or have any suggestions? Thanks, Trish Ford UNIX Administrator SigmaTel, Inc. -------------- next part -------------- An HTML attachment was scrubbed... URL: From mlelstv at dev.de.cw.net Mon Jul 21 16:55:51 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Mon, 21 Jul 2003 22:55:51 +0200 Subject: [rt-users] Answering a ticket In-Reply-To: <2003721215657.768382@worker> References: <2003721215657.768382@worker> Message-ID: <20030721205551.GA51929@sv1.dev.de.cw.net> On Mon, Jul 21, 2003, michab wrote: > logged in.. if user "joe" is logged in and answeres to a ticket, > he should be the owner... can i change these settings somewhere ? Maybe he could become the owner if Nobody was the previous owner, but the simple fact of replying shouldn't change ownership. "Taking" or "Stealing" a ticket on the other hand does change the ownership. If you restrict the right to reply to a ticket to the owner then the result is what you want (albeit not implicit). -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From lists at flothow.de Mon Jul 21 17:48:59 2003 From: lists at flothow.de (Sebastian Flothow) Date: Mon, 21 Jul 2003 23:48:59 +0200 Subject: [rt-users] ZIP attachments migrated from RT2 to RT3 In-Reply-To: Message-ID: <22960919-BBC5-11D7-9A28-000393B2BB20@flothow.de> Am Montag, den 21. Juli 2003, um 22:52, schrieb Trish Ford: > I am unable to open any of the zip attachments that were migrated from > the old system. Have a look at the files with a hex editor or similar - the first four bytes should be PK\003\004. If they aren't, you probably have a problem with the encoding of attachments in the database - maybe they are encoded as Base64 or hex? Did you switch to another database during migration by any chance? Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From julie at e-businesscoach.com Mon Jul 21 17:40:30 2003 From: julie at e-businesscoach.com (Julie Kmetzo) Date: Mon, 21 Jul 2003 15:40:30 -0600 Subject: [rt-users] User Rights Message-ID: <4.3.1.2.20030721153759.00b4b260@mail.e-businesscoach.com> Hello, How should my rights be set so that our customers can view all tickets within a queue associated with them, but nothing else (i.e. any of our configurations?) Thanks for your help! Regards, Julie A. Kmetzo E-business Coach, Inc. Use the Internet to grow your business(TM) >> Find out how we provide BIG company marketing sophistication >> for a small and GROWING company's budget at our website: >> http://www.e-businesscoach.com/ >> or call toll-free (1) 877-816-8161 From TFord at SigmaTel.com Mon Jul 21 18:05:01 2003 From: TFord at SigmaTel.com (Trish Ford) Date: Mon, 21 Jul 2003 17:05:01 -0500 Subject: [rt-users] ZIP attachments migrated from RT2 to RT3 Message-ID: Thanks, I will have a look at the files. I moved everything to a completely different server. Both servers are running MYSQL, but the new server is running a newer release. Thanks, Trish -----Original Message----- From: Sebastian Flothow [mailto:lists at flothow.de] Sent: Monday, July 21, 2003 4:49 PM To: Trish Ford Cc: 'rt-users at lists.fsck.com' Am Montag, den 21. Juli 2003, um 22:52, schrieb Trish Ford: > I am unable to open any of the zip attachments that were migrated from > the old system. Have a look at the files with a hex editor or similar - the first four bytes should be PK\003\004. If they aren't, you probably have a problem with the encoding of attachments in the database - maybe they are encoded as Base64 or hex? Did you switch to another database during migration by any chance? Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From TFord at SigmaTel.com Mon Jul 21 19:43:10 2003 From: TFord at SigmaTel.com (Trish Ford) Date: Mon, 21 Jul 2003 18:43:10 -0500 Subject: [rt-users] Transactions are getting switched between Tickets Message-ID: I have recently upgraded from rt2 to rt3. There was a post in May titled "rt2 to rt3 db conversion problems". They explained how content from one ticket was showing up in other tickets. This is happening to me. On a ticket display it will show the proper content for say transaction 40532, but then the Reply link for that transaction will link to 40369. My tickets are getting scrambled. I did not see an answer to this post in May. Has anyone figured this out? Thanks, Trish -------------- next part -------------- An HTML attachment was scrubbed... URL: From aturner at netscreen.com Mon Jul 21 20:10:57 2003 From: aturner at netscreen.com (Aaron Turner) Date: Mon, 21 Jul 2003 17:10:57 -0700 Subject: [rt-users] emailing Ticket comments to AdminCc Message-ID: <20030722001057.GE1156@netscreen.com> I'm running 3.0.4 w/ MySQL and I'm trying to get the OnComment:Notify AdminCc:Admin Comment Scrip to work. Basically, I'm using a custom perl script running out of cron to not only increase the priority over time, but also to add AdminCc's and comments to the ticket. (Yes, this is based on Travis Campbell's work.) Anyways, I'm having a problem where when I add the comment to the ticket, I'm getting an error written to STDOUT: Recipient names must be specified I then see in my mail log, an email being sent with no recipients (sendmail saying: nrcpts=0) and no email is ever recieved. The odd thing is that I do get emails sent when a ticket is created and that queue has an AdminCc watcher. (I've got another Scrip for On Create:Notify AdminCc:Transaction, but that of course is running internal to RT, not my perl script via cron.) Anyways, I've verified that the comment and AdminCc's are properly being added to the ticket, it's just the OnComment:Notify AdminCc Scrip not working. Basically the comment code looks like this: my $QUEUE = 'testing'; use RT::Interface::CLI qw(CleanEnv GetCurrentUser GetMessageContent loc); CleanEnv(); use RT; RT::LoadConfig(); RT::Init(); use RT::Tickets; my $tickets = new RT::Tickets($RT::SystemUser); $tickets->LimitQueue(VALUE => $QUEUE); $tickets->LimitStatus(VALUE => 'open'); $tickets->LimitStatus(VALUE => 'new'); while (my $ticket = $tickets->Next) { $ticket->AddWatcher(Type => 'AdminCc', Email => 'aturner at netscreen.com', Silent => 1); TicketComment($ticket); } sub TicketComment { my $self = shift; my $priority = shift; require MIME::Entity; my $comment = 'this is a comment'; $self->Comment(Content => $comment); } Thanks. -- Aaron Turner work: 408-543-4025 Sr. Security Engineer fax: 408-543-4078 NetScreen Technologies, Inc All emails by me are PGP signed; a bad signature indicates a forgery. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 244 bytes Desc: not available URL: From jesse at bestpractical.com Mon Jul 21 20:29:35 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 21 Jul 2003 20:29:35 -0400 Subject: [rt-users] Transactions are getting switched between Tickets In-Reply-To: References: Message-ID: <20030722002935.GO14267@pallas.fsck.com> Trish, On Mon, Jul 21, 2003 at 06:43:10PM -0500, Trish Ford wrote: > I have recently upgraded from rt2 to rt3. There was a post in May titled > "rt2 to rt3 db conversion problems". They explained how content from one > ticket was showing up in other tickets. This is happening to me. On a > ticket display it will show the proper content for say transaction 40532, > but then the Reply link for that transaction will link to 40369. My tickets > are getting scrambled. I did not see an answer to this post in May. Has > anyone figured this out? Can you tell us if things appear correct in the dumpfile that's generated during the migration process? If so, then it's in the import tool. otherwise, we can turn our eyes to the export tool. > Thanks, > > Trish -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From TFord at SigmaTel.com Mon Jul 21 21:41:16 2003 From: TFord at SigmaTel.com (Trish Ford) Date: Mon, 21 Jul 2003 20:41:16 -0500 Subject: [rt-users] Transactions are getting switched between Tickets Message-ID: Things appear to be correct in the import file. Also, it may have nothing to do with the import/export. So far this has happened twice and only when adding new correspondence to a ticket. A watcher adds new correspondence to an existing ticket. He then receives a correspondence notification, but the text is not what he had typed. The system sends him a copy of correspondence that had been made some time ago on a different ticket, even by another user. The web ticket display shows the correct text for the transaction, but when we try to reply from the web using that transaction we once again get correspondence from the other ticket. This is really weird and I am very concerned about the consequences of this kind of behavior. Is it possible that the system is trying to reuse Transaction Ids? On this last occurrence, the system should have been using new Transaction Ids from the 4500s. When the switch occurred the old correspondence got an Id in the 4500s and the new correspondence got an Id in the 4300s. Also, both times this has happened there were attachments to the correspondence. I don't know if that would make a difference. -Trish -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Monday, July 21, 2003 7:30 PM To: Trish Ford Cc: rt-users at lists.fsck.com Trish, On Mon, Jul 21, 2003 at 06:43:10PM -0500, Trish Ford wrote: > I have recently upgraded from rt2 to rt3. There was a post in May titled > "rt2 to rt3 db conversion problems". They explained how content from one > ticket was showing up in other tickets. This is happening to me. On a > ticket display it will show the proper content for say transaction 40532, > but then the Reply link for that transaction will link to 40369. My tickets > are getting scrambled. I did not see an answer to this post in May. Has > anyone figured this out? Can you tell us if things appear correct in the dumpfile that's generated during the migration process? If so, then it's in the import tool. otherwise, we can turn our eyes to the export tool. > Thanks, > > Trish -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From gordon at morenet.net.nz Mon Jul 21 22:07:46 2003 From: gordon at morenet.net.nz (Gordon Smith) Date: Tue, 22 Jul 2003 14:07:46 +1200 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058443640.10449.267.camel@hal9000.internal.onramp.ca> Message-ID: <008001c34ff6$0b475840$fa01a8c0@Gordonlaptop> Recompile perl without threading enabled. Threading is non-standard, yet RH ship with it turned on..... Gordon Smith CCNA Network Operations Manager MoreNet Ltd PGP Fingerprint: 4B12 FBE4 784A 3294 6637 4587 AB6F C893 AB2C 952C From iqbala at qwestip.net Mon Jul 21 22:57:09 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Mon, 21 Jul 2003 22:57:09 -0400 (EDT) Subject: [rt-users] Lost more than 50000 tickets after rt2-to-rt3 migration Message-ID: RT2.0.13/mysql3.23/perl5.6.1/51604 Tickets --> RT3.0.4/mysql4.0.11.perl5.8.0/958 Tickets I tried it twice. Import got all the tickets. But dump did not export them all. Any help/suggestion would be appreciated -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jesse at bestpractical.com Tue Jul 22 01:39:08 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 22 Jul 2003 01:39:08 -0400 Subject: [rt-users] Transactions are getting switched between Tickets In-Reply-To: References: Message-ID: <20030722053908.GT14267@pallas.fsck.com> On Mon, Jul 21, 2003 at 08:41:16PM -0500, Trish Ford wrote: > Things appear to be correct in the import file. Also, it may have nothing > to do with the import/export. So far this has happened twice and only when > adding new correspondence to a ticket. A watcher adds new correspondence to > an existing ticket. He then receives a correspondence notification, but the > text is not what he had typed. The system sends him a copy of > correspondence that had been made some time ago on a different ticket, even > by another user. The web ticket display shows the correct text for the > transaction, but when we try to reply from the web using that transaction we > once again get correspondence from the other ticket. This is really weird > and I am very concerned about the consequences of this kind of behavior. Is > it possible that the system is trying to reuse Transaction Ids? On this > last occurrence, the system should have been using new Transaction Ids from > the 4500s. When the switch occurred the old correspondence got an Id in the > 4500s and the new correspondence got an Id in the 4300s. Also, both times > this has happened there were attachments to the correspondence. I don't > know if that would make a difference. Ok. Phil points out that this is likely the importer bug reported in ticket #2709: http://rt3.fsck.com/Ticket/Display.html?id=2709 Login as guest/guest. There's a tool there to fix it as best as possible in existing databases. I'm testing out a new release of the migration toolset that should also fix it. If you're up for trying a new import, bounce me mail off list, and I'll send you the current version of the tool > > -Trish > -----Original Message----- > From: Jesse Vincent [mailto:jesse at bestpractical.com] > Sent: Monday, July 21, 2003 7:30 PM > To: Trish Ford > Cc: rt-users at lists.fsck.com > > Trish, > > > > On Mon, Jul 21, 2003 at 06:43:10PM -0500, Trish Ford wrote: > > I have recently upgraded from rt2 to rt3. There was a post in May titled > > "rt2 to rt3 db conversion problems". They explained how content from one > > ticket was showing up in other tickets. This is happening to me. On a > > ticket display it will show the proper content for say transaction 40532, > > but then the Reply link for that transaction will link to 40369. My > tickets > > are getting scrambled. I did not see an answer to this post in May. Has > > anyone figured this out? > > Can you tell us if things appear correct in the dumpfile that's > generated during the migration process? If so, then it's in the > import tool. otherwise, we can turn our eyes to the export tool. > > > Thanks, > > > > Trish > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cubic at acronis.ru Tue Jul 22 03:35:10 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Tue, 22 Jul 2003 11:35:10 +0400 Subject: [rt-users] mySQL 3.x series deprecation. Message-ID: <3F1CE92E.90201@acronis.ru> Hello. Now we are using RT 2.x with mySQL 3.x, but we want to migrate to RT 3.x. Is mySQL upgrade to 4.x absolute condition of migration process? Best regards, Ruslan. From mlelstv at dev.de.cw.net Tue Jul 22 03:43:16 2003 From: mlelstv at dev.de.cw.net (Michael van Elst) Date: Tue, 22 Jul 2003 09:43:16 +0200 Subject: [rt-users] mySQL 3.x series deprecation. In-Reply-To: <3F1CE92E.90201@acronis.ru> References: <3F1CE92E.90201@acronis.ru> Message-ID: <20030722074316.GA76909@sv1.dev.de.cw.net> On Tue, Jul 22, 2003, Ruslan U. Zakirov wrote: > Hello. > Now we are using RT 2.x with mySQL 3.x, but we want to migrate to RT 3.x. > Is mySQL upgrade to 4.x absolute condition of migration process? No. MySQL4 is mainly a performance improvement. -- ,eM""=. a"-. Michael van Elst dWWMWM" - :GM==; mlelstv at dev.de.cw.net :WWMWMw=--. "W=' cable & wireless 9WWMm==-. "-Wmw-" CABLE & WIRELESS From mailing_list at thaile.com Tue Jul 22 06:24:27 2003 From: mailing_list at thaile.com (Kittiwat Manosuthi) Date: Tue, 22 Jul 2003 17:24:27 +0700 Subject: [rt-users] Problem running rt2-to-rt3-v1.13 Message-ID: <02d001c3503b$99ddd350$0200a8c0@pnvax> Hi list: I did the upgrade today from 2.0.15 (very old, very old) to 3.0.4, by installing 3.0.4 fresh, creating a new db, and running upgrade script in rt2-to-rt3-v1.13.tar.gz. rt-2.0-to-dumpfile works fine, and I got a few folders (for the whole 4000+ tickets) as a result. But the problem occurred when running dumpfile-to-rt-3.0. Here's the error msg: [...] Jul 22 16:58:12 mail5 RT: Resolver RT::URI::fsck_com_rt could not parse 4407 (/usr/local/rt3/lib/RT/URI.pm:121) Jul 22 16:58:12 mail5 RT: Use of uninitialized value in concatenation (.) or string at /usr/local/rt3/lib/RT/URI/fsck_com_rt.pm line 94. (/usr/local/rt3/lib/RT.pm:235) Jul 22 16:58:12 mail5 RT: Resolver RT::URI::fsck_com_rt could not parse 4407 (/usr/local/rt3/lib/RT/URI.pm:121) Jul 22 16:58:12 mail5 RT: Use of uninitialized value in concatenation (.) or string at /usr/local/rt3/lib/RT/URI/fsck_com_rt.pm line 94. (/usr/local/rt3/lib/RT.pm:235) Jul 22 16:58:12 mail5 RT: Resolver RT::URI::fsck_com_rt could not parse 4413 (/usr/local/rt3/lib/RT/URI.pm:121) Jul 22 16:58:12 mail5 RT: Use of uninitialized value in concatenation (.) or string at /usr/local/rt3/lib/RT/URI/fsck_com_rt.pm line 94. (/usr/local/rt3/lib/RT.pm:235) Jul 22 16:58:12 mail5 RT: Resolver RT::URI::fsck_com_rt could not parse 4413 (/usr/local/rt3/lib/RT/URI.pm:121) [...] Some more info: [root at mail5 rt3]# perl -v This is perl, v5.8.0 built for i686-linux [...] [root at mail5 rt3]# make testdeps /usr/local/bin/perl ./sbin/rt-test-dependencies --with-mysql MASON dependencies: Params::Validate 0.02...found Cache::Cache ...found Exception::Class ...found HTML::Mason 1.16...found MLDBM ...found Errno ...found FreezeThaw ...found Digest::MD5 ...found CGI::Cookie 1.20...found Storable ...found Apache::Session 1.53...found MAILGATE dependencies: HTML::TreeBuilder ...found HTML::FormatText ...found Getopt::Long ...found LWP::UserAgent ...found CLI dependencies: Getopt::Long 2.24...found CORE dependencies: Digest::MD5 ...found DBI 1.18...found Test::Inline ...found Class::ReturnValue 0.40...found DBIx::SearchBuilder 0.86...found Text::Template ...found File::Spec 0.8...found HTML::Entities ...found Net::Domain ...found Log::Dispatch 2.0...found Locale::Maketext 1.04...found Locale::Maketext::Lexicon 0.25...found Locale::Maketext::Fuzzy ...found MIME::Entity 5.108...found Mail::Mailer 1.57...found Net::SMTP ...found Text::Wrapper ...found Time::ParseDate ...found File::Temp ...found Term::ReadKey ...found Text::Autoformat ...found Text::Quoted ...found DEV dependencies: Regexp::Common ...found Time::HiRes ...found Test::Inline ...found WWW::Mechanize ...found MYSQL dependencies: DBD::mysql 2.1018...found Could someone point me to the right direction? Thanks so much -Kittiwat From krmm at nordkapp.net Tue Jul 22 06:25:34 2003 From: krmm at nordkapp.net (Kristian =?ISO-8859-1?Q?R=F8nningen?=) Date: 22 Jul 2003 12:25:34 +0200 Subject: [rt-users] Creating a new ticket Message-ID: <1058869534.659.65.camel@cream> Hi, I have been searching for a way to start a new ticket in RT, as in an email-program, by sending a question/information to a customer. I am guessing I need a certain scrip to take care of it (On Create?). However, we don't want any scrip to be run when an incoming email creates the ticket. (We have removed all the 'On Create'-scrips to prevent the autoreply from being sent.) Thanks for any help, -- Kristian R?nningen From dj.dule at planetsky.com Tue Jul 22 07:20:43 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Tue, 22 Jul 2003 14:20:43 +0300 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <008001c34ff6$0b475840$fa01a8c0@Gordonlaptop> References: <008001c34ff6$0b475840$fa01a8c0@Gordonlaptop> Message-ID: <200307221420.43655.dj.dule@planetsky.com> Tuesday 22 July 2003 05:07, Gordon Smith: > Recompile perl without threading enabled. > Threading is non-standard, yet RH ship with it turned on..... I recompiled Perl SRPMs without threading (-Uusethreads -Uuseithreads) and installed perl and all packages Perl SRPM producet and still the same. Should I rebuild any additional packages ? --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From pdh at snapgear.com Tue Jul 22 07:45:08 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 22 Jul 2003 21:45:08 +1000 Subject: [rt-users] Problem running rt2-to-rt3-v1.13 In-Reply-To: <02d001c3503b$99ddd350$0200a8c0@pnvax> References: <02d001c3503b$99ddd350$0200a8c0@pnvax> Message-ID: <20030722114507.GA29095@dorfl.internal.moreton.com.au> Kittiwat Manosuthi wrote: > But the problem occurred when running dumpfile-to-rt-3.0. There have been a couple of problems with the 1.13 upgrade tools and RT 3.0.4, which have come to light in the last few days. Stay tuned for v.1.14 of the upgrade tools, which should be out any day now. From RT-User at wiwi.uni-wuppertal.de Tue Jul 22 07:46:46 2003 From: RT-User at wiwi.uni-wuppertal.de (RT-User) Date: Tue, 22 Jul 2003 13:46:46 +0200 Subject: [rt-users] RT with RTFM Message-ID: Hi group, Jesse Vincent (mailto:jesse at bestpractical.com) schrieb: >> Anyway, RT works flawlessly, and RTFM seems to, I can add articles, >> change permissions, but when I try and reply to an email in RT and >> try to "include and RTFM article" it seems to work, but doesn't >> insert the article into my email. I've checked permissions all >> around and can't see anything that would affect this. Anyone had any >> similar problems? Thanks. > > Have a shot with fsck.com/~jesse/rtfm-snap.tgz? It's a snapshot of > what will become RC2. We have the same problems here. I installed the snapshot but this did not solve the problem. I get the following statements from syslog when performing the operation: > Jul 22 13:42:55 walhall RT: RT::FM::ArticleCollection Limit called > :VALUE Michael FIELD Name SUBCLAUSE all OPERATOR LIKE ENTRYAGGREGATOR OR > Jul 22 13:42:55 walhall RT: RT::FM::ArticleCollection Limit called > :VALUE Michael FIELD Summary SUBCLAUSE all OPERATOR LIKE ENTRYAGGREGATOR OR Thx for any help! Christian Noelle From pdh at snapgear.com Tue Jul 22 07:47:06 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 22 Jul 2003 21:47:06 +1000 Subject: [rt-users] mySQL 3.x series deprecation. In-Reply-To: <3F1CE92E.90201@acronis.ru> References: <3F1CE92E.90201@acronis.ru> Message-ID: <20030722114706.GB29095@dorfl.internal.moreton.com.au> Ruslan U. Zakirov wrote: > Now we are using RT 2.x with mySQL 3.x, but we want to migrate to RT 3.x. > Is mySQL upgrade to 4.x absolute condition of migration process? 3.x works, and nothing is being done deliberately to break the compatibility. However, it's no longer supported, and does have problems which may jump up to bite you sooner or later (or so I understand.) Save yourself a lot of potential pain, and install mysql 4.x from the start, if at all possible. From seph at directionless.org Tue Jul 22 08:27:34 2003 From: seph at directionless.org (seph) Date: Tue, 22 Jul 2003 08:27:34 -0400 Subject: [rt-users] rt & perl INC variable In-Reply-To: <20030721184630.29899.qmail@dilligaff.rutgers.edu> (jszabo@dilligaff.rutgers.edu's message of "21 Jul 2003 18:46:30 -0000") References: <20030721184630.29899.qmail@dilligaff.rutgers.edu> Message-ID: > How do you guys set up the perl modules rt requires, so if you upgrade > the version of perl, you don't have to reinstall rt? I'm in suse linux > 7.1 with perl 5.6.0, and it seems imperative I upgrade perl. I'm not sure I understand your questions. You should just be able to upgrade perl, as long as you install all the modules RT needs, and deal with the irksome mod-perl issues, RT should be fine. seph From seph at directionless.org Tue Jul 22 08:32:35 2003 From: seph at directionless.org (seph) Date: Tue, 22 Jul 2003 08:32:35 -0400 Subject: [rt-users] Lost more than 50000 tickets after rt2-to-rt3 migration In-Reply-To: (Asif Iqbal's message of "Mon, 21 Jul 2003 22:57:09 -0400 (EDT)") References: Message-ID: > RT2.0.13/mysql3.23/perl5.6.1/51604 Tickets --> RT3.0.4/mysql4.0.11.perl5.8.0/958 > Tickets > Import got all the tickets. But dump did not export them all. > > Any help/suggestion would be appreciated You can probably use the exporter's incremental mode as a work around. seph From iqbala at qwestip.net Tue Jul 22 09:59:56 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 22 Jul 2003 09:59:56 -0400 (EDT) Subject: [rt-users] Lost more than 50000 tickets after rt2-to-rt3 migration In-Reply-To: Message-ID: Thats exactly how I tried second time. But It did not work On Tue, 22 Jul 2003, seph wrote: > > RT2.0.13/mysql3.23/perl5.6.1/51604 Tickets --> RT3.0.4/mysql4.0.11.perl5.8.0/958 > > Tickets > > > Import got all the tickets. But dump did not export them all. > > > > Any help/suggestion would be appreciated > > You can probably use the exporter's incremental mode as a work around. > > seph > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From daryl at introspect.net Tue Jul 22 10:17:16 2003 From: daryl at introspect.net (Daryl G. Jurbala) Date: Tue, 22 Jul 2003 10:17:16 -0400 Subject: [rt-users] Show all tickets to an unprov user that they are cc and admincc on? Message-ID: <902713D75A418B4B8422C9F861D7E2716060@exchange01.ad.introspect.net> I'm sure this has been asked before, but I haven't found a specif answer for 3.0.4: Can RT be configured to show all open tickets to an unpriviledged web user that they are referenced on by cc: or admincc:? The situation is an IT manager at a client site, who is admincc: on the queue would like to be able to see a list of all open tickets for his organization. Thanks in advance for your help, Daryl From jszabo at dilligaff.rutgers.edu Tue Jul 22 10:15:45 2003 From: jszabo at dilligaff.rutgers.edu (Joe Szabo) Date: Tue, 22 Jul 2003 10:15:45 -0400 (EDT) Subject: [rt-users] rt & perl INC variable In-Reply-To: References: <20030721184630.29899.qmail@dilligaff.rutgers.edu> Message-ID: I thought some people might keep the perl modules rt needs in a seperate directory and then add it to INC, so that you wouldn't have to reinstall them when you upgrade perl. Joe On Tue, 22 Jul 2003, seph wrote: > > How do you guys set up the perl modules rt requires, so if you upgrade > > the version of perl, you don't have to reinstall rt? I'm in suse linux > > 7.1 with perl 5.6.0, and it seems imperative I upgrade perl. > > I'm not sure I understand your questions. You should just be able to > upgrade perl, as long as you install all the modules RT needs, and > deal with the irksome mod-perl issues, RT should be fine. > > seph > From khera at kcilink.com Tue Jul 22 10:25:58 2003 From: khera at kcilink.com (Vivek Khera) Date: Tue, 22 Jul 2003 10:25:58 -0400 Subject: [rt-users] rt & perl INC variable In-Reply-To: References: <20030721184630.29899.qmail@dilligaff.rutgers.edu> Message-ID: <16157.18806.340306.638076@yertle.int.kciLink.com> >>>>> "JS" == Joe Szabo writes: JS> I thought some people might keep the perl modules rt needs in a seperate JS> directory and then add it to INC, so that you wouldn't have to reinstall JS> them when you upgrade perl. Well, normally perl is smart enough not to smash over existing/newer versions of modules you have. I guess it depends on how you upgrade perl. Some package managers tend to delete everything in sight then install new stuff. This tends to break perl, since the library tends to be updated outside the package manager's view. From jszabo at dilligaff.rutgers.edu Tue Jul 22 10:33:40 2003 From: jszabo at dilligaff.rutgers.edu (Joe Szabo) Date: Tue, 22 Jul 2003 10:33:40 -0400 (EDT) Subject: [rt-users] rt & perl INC variable In-Reply-To: <16157.18806.340306.638076@yertle.int.kciLink.com> References: <20030721184630.29899.qmail@dilligaff.rutgers.edu> <16157.18806.340306.638076@yertle.int.kciLink.com> Message-ID: Well, I'm in suse linux, and it doesn't come with a lot of the perl modules rt needs, so I have to cpan the same modules all over again. Then some of the tests fail and I have to figure out which other perl modules it wants, etc... Joe On Tue, 22 Jul 2003, Vivek Khera wrote: > >>>>> "JS" == Joe Szabo writes: > > JS> I thought some people might keep the perl modules rt needs in a seperate > JS> directory and then add it to INC, so that you wouldn't have to reinstall > JS> them when you upgrade perl. > > Well, normally perl is smart enough not to smash over existing/newer > versions of modules you have. I guess it depends on how you upgrade > perl. Some package managers tend to delete everything in sight then > install new stuff. This tends to break perl, since the library tends > to be updated outside the package manager's view. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From francesca.delcorso at fi.infn.it Tue Jul 22 11:35:59 2003 From: francesca.delcorso at fi.infn.it (Francesca Del Corso) Date: Tue, 22 Jul 2003 17:35:59 +0200 Subject: [rt-users] Choose the right condition in scrip Message-ID: <000001c35066$f37c9420$149154c0@morgana> Does anyone tell me how to make a scrip in which: action = NotifyOwner ; condition = the requestor has made a reply to his ticket (for example replying to ticket's owner reply to give him more information about the request). No custom condition works fine. What does ' condition = User Defined ' mean? Thanks. Francesca -------------- next part -------------- An HTML attachment was scrubbed... URL: From mglover at chem.ufl.edu Tue Jul 22 11:53:29 2003 From: mglover at chem.ufl.edu (Matt Glover) Date: Tue, 22 Jul 2003 11:53:29 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058533329.10186.22.camel@hal9000.internal.onramp.ca> Message-ID: ~> -----Original Message----- ~> From: rt-users-admin at lists.fsck.com ~> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Mick Szucs ~> Sent: Friday, July 18, 2003 9:02 AM ~> To: Dusan Djordjevic ~> Cc: rt-users at lists.fsck.com ~> Subject: Re: [rt-users] Installing RT on Red Hat 9 ~> ~> ~> On Fri, 2003-07-18 at 05:57, Dusan Djordjevic wrote: ~> > Well, I installed RT on fresh Red Hat 9, and now this part is not ~> > working at all. On my test computer simptoms were like stated, ~> when you ~> > click on queue you get results with bunch of errors. Now, when I click ~> > on queue I just get bunch of errors, like: ~> > ~> > System error ~> > error: ~> > Assertion flags == 0 failed: file "Storable.xs", line 2336 at ~> > ../../lib/Storable.pm (autosplit into ~> > ../../lib/auto/Storable/_freeze.al) line 282. ~> > ~> > and so on. ~> > ~> > Any ideas ? ~> ~> Not yet, unfortunately. Surely there are enough of us having trouble ~> with this now to get to the bottom of it, though. ~> ~> -- ~> Mick Szucs ~> Onramp Network Services Inc. ~> ~> _______________________________________________ ~> rt-users mailing list ~> rt-users at lists.fsck.com ~> http://lists.fsck.com/mailman/listinfo/rt-users ~> ~> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ~> From mglover at chem.ufl.edu Tue Jul 22 11:59:39 2003 From: mglover at chem.ufl.edu (Matt Glover) Date: Tue, 22 Jul 2003 11:59:39 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058533329.10186.22.camel@hal9000.internal.onramp.ca> Message-ID: ~> -----Original Message----- ~> From: rt-users-admin at lists.fsck.com ~> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Mick Szucs ~> Sent: Friday, July 18, 2003 9:02 AM ~> To: Dusan Djordjevic ~> Cc: rt-users at lists.fsck.com ~> Subject: Re: [rt-users] Installing RT on Red Hat 9 ~> ~> ~> On Fri, 2003-07-18 at 05:57, Dusan Djordjevic wrote: ~> > Well, I installed RT on fresh Red Hat 9, and now this part is not ~> > working at all. On my test computer simptoms were like stated, ~> when you ~> > click on queue you get results with bunch of errors. Now, when I click ~> > on queue I just get bunch of errors, like: ~> > ~> > System error ~> > error: ~> > Assertion flags == 0 failed: file "Storable.xs", line 2336 at ~> > ../../lib/Storable.pm (autosplit into ~> > ../../lib/auto/Storable/_freeze.al) line 282. ~> > ~> > and so on. ~> > ~> > Any ideas ? ~> ~> Not yet, unfortunately. Surely there are enough of us having trouble ~> with this now to get to the bottom of it, though. Add me to the list of RH9 users having the same problem. RedHat 9 apache_1.3.27 This is perl, v5.8.0 built for i386-linux-thread-multi mod_perl-1.27 rt-3-0-2 mysql Ver 3.23.56 for redhat-linux-gnu on i386 matt From joseph85750 at yahoo.com Tue Jul 22 12:39:29 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 22 Jul 2003 09:39:29 -0700 (PDT) Subject: [rt-users] strange postmaster messages In-Reply-To: <20030721183010.28349.qmail@web13111.mail.yahoo.com> Message-ID: <20030722163929.76349.qmail@web13104.mail.yahoo.com> I sometimes see messages as follows: Mail Delivery Subsystem wrote: > > The original message was received at Tue, 22 Jul 2003 19:04:22 +0300 > from rtbox.mydomain.com [10.26.10.26] > > ----- The following addresses had permanent fatal errors ----- > > (reason: 553 5.1.8 ... Domain of sender address apache at rtbox.mydomain.com does not exist) > > ----- Transcript of session follows ----- > ... while talking to lte2.domain.com.: > >>> MAIL From: SIZE=3108 > <<< 553 5.1.8 ... Domain of sender address apache at rtbox.mydomain.com does not exist > 501 5.6.0 Data format error My RT seems to work fine, and mail flows correctly from outside to inside, and inside to outside, but the above type messages I don't understand. I'm not sure if the recipients are receiving the messages during the above issue. Any ideas? __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com From mmeyer at jasi.com Tue Jul 22 13:59:17 2003 From: mmeyer at jasi.com (Matthew Meyer) Date: Tue, 22 Jul 2003 13:59:17 -0400 Subject: [rt-users] per-User Timezone Message-ID: <006901c3507a$f8594ce0$6a01a8c0@hq.jasi.com> In the Users table there is a Timezone attribute, which is currently NULL for all my users. Is this attribute actually used ? I don't see it in the modify user UI, and all the list discussions seem to be about the overall Timezone setting for RT in the configuration PM. Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: From mieko at ccuec.unicamp.br Tue Jul 22 14:09:37 2003 From: mieko at ccuec.unicamp.br (Silvana Mieko Misuta) Date: Tue, 22 Jul 2003 15:09:37 -0300 Subject: [rt-users] Help to configure RT 3.0.3 Message-ID: <3F1D7DE1.4050502@ccuec.unicamp.br> Hi all! I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13, apache-2.0.47, mysql-server-4.1.0_1 and mod_perl2-1.99r09.Without RTIR and RTFM. I made a new user and added to DutyTeam group. I am having a problem when I am trying to create tickets through the UI (New Ticket in -> General). The error message that appear on the web browser is: --------------------------------------------------------------------------------------- An error occured while loading http://rt-machine.ccuec.unicamp.br/Ticket/Create.html: Connection to host rt-machine.ccuec.unicamp.br is broken --------------------------------------------------------------------------------------- I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log and /var/log/messages, but I don't known where is the problem. /var/log/httpd-error.log: [Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be loaded. () (/usr/local/rt3/share/html/Elements/Error:54) /usr/libexec/ld-elf.so.1: /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined symbol "iconv_open" /usr/libexec/ld-elf.so.1: /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined symbol "iconv_open" /usr/libexec/ld-elf.so.1: /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined symbol "iconv_open" /usr/libexec/ld-elf.so.1: /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined symbol "iconv_open" /var/log/httpd-access.log: 143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] "GET /Ticket/Create.html HTTP/1.1" 200 3759 "-" "Mozilla/5.0 (compatible; Konqueror/3.1; FreeBSD)" 143.106.80.157 - - [22/Jul/2003:14:21:26 -0300] "GET / HTTP/1.1" 200 7083 "http://rt-machine.ccuec.unicamp.br/Ticket/Create.html" "Mozilla/5.0 (compatible; Konqueror/3.1; FreeBSD)" 143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] "GET /Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900 "http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible; Konqueror/3.1; FreeBSD)" 143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] "GET /Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900 "http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible; Konqueror/3.1; FreeBSD)" /var/log/messages: Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. () (/usr/local/rt3/share/html/Elements/Error:54) Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370) Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370) Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370) Thanks for any help! Silvana -------------- next part -------------- An HTML attachment was scrubbed... URL: From aturner at netscreen.com Tue Jul 22 14:31:18 2003 From: aturner at netscreen.com (Aaron Turner) Date: Tue, 22 Jul 2003 11:31:18 -0700 Subject: [rt-users] Turning on debugging for Scrips? Message-ID: <20030722183118.GA1318@netscreen.com> I'm trying to debug some scrips issues I'm having (sometimes mail is being sent, sometimes it's not) and only being able to use the mail logs is really slowing me down. Is there anyway to enable logging/debugging information for RT? Thanks. -- Aaron Turner work: 408-543-4025 Sr. Security Engineer fax: 408-543-4078 NetScreen Technologies, Inc All emails by me are PGP signed; a bad signature indicates a forgery. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 244 bytes Desc: not available URL: From marc at register4less.com Tue Jul 22 15:33:13 2003 From: marc at register4less.com (Marc Jauvin) Date: Tue, 22 Jul 2003 15:33:13 -0400 Subject: [rt-users] due date + cron ? Message-ID: <1058902393.e21926efa7b1d@mail3.jauvin.com> I would like to know the original purpose of the "Due Date" functionality. We would like to use it to trigger a ticket in the "stalled" state to be re-opened automatically by the system once the due date is passed. Is there a way to do that currently with RT3 ? Suggestions are welcome! -- Marc Jauvin http://register4less.com 450-441-5458 From rainer at ultra-secure.de Tue Jul 22 16:13:21 2003 From: rainer at ultra-secure.de (Rainer Duffner) Date: Tue, 22 Jul 2003 22:13:21 +0200 Subject: [rt-users] RT 3.0.3 on Solaris 9 with Companion CD packages? In-Reply-To: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> References: <019c01c34723$cd023fd0$789ccfa0@D5C97M21> Message-ID: <3F1D9AE1.8080702@ultra-secure.de> Randy Millis wrote: > I'm wondering if its possible (since I am trying to do this and its not > working) to install RT 3.0.3 on Solaris 9 with the Solaris Software > Companion packages installed for: I've just gotten a SUN newsletter, found this link: http://www.sun.com/bigadmin/features/articles/req_track_1.html Covers 3.0.2 They go with mysql-3.23.56, though. Note: unfortunately, I do not own SUN-kit that is good enough for running Solaris 9 and RT and I did just skim over the article. But it may be better than nothing for somebody to get started. Jesse might want to add this to his "press-clippings", though ;-) cheers, Rainer From kulm at shadowlink.net Tue Jul 22 17:11:48 2003 From: kulm at shadowlink.net (Josh) Date: Tue, 22 Jul 2003 15:11:48 -0600 Subject: [rt-users] RT with RTFM In-Reply-To: References: Message-ID: I realize this isn't an official release so I don't want to sound like I'm complaining, but I'm just wondering if anyone has ever had this working? I've checked the code and it appears that the function we're trying to use isn't even built in yet? Anyone know for sure? Thanks, Josh On Tue, 22 Jul 2003 13:46:46 +0200, RT-User wrote: > Hi group, > > Jesse Vincent (mailto:jesse at bestpractical.com) schrieb: > >>> Anyway, RT works flawlessly, and RTFM seems to, I can add articles, >>> change permissions, but when I try and reply to an email in RT and >>> try to "include and RTFM article" it seems to work, but doesn't >>> insert the article into my email. I've checked permissions all >>> around and can't see anything that would affect this. Anyone had any >>> similar problems? Thanks. >> >> Have a shot with fsck.com/~jesse/rtfm-snap.tgz? It's a snapshot of >> what will become RC2. > > We have the same problems here. I installed the snapshot but > this did not solve the problem. I get the following statements from > syslog > when performing the operation: > >> Jul 22 13:42:55 walhall RT: RT::FM::ArticleCollection Limit called >> :VALUE Michael FIELD Name SUBCLAUSE all OPERATOR LIKE ENTRYAGGREGATOR OR > >> Jul 22 13:42:55 walhall RT: RT::FM::ArticleCollection Limit called >> :VALUE Michael FIELD Summary SUBCLAUSE all OPERATOR LIKE ENTRYAGGREGATOR > OR > > Thx for any help! > > Christian Noelle > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From jesse at bestpractical.com Tue Jul 22 17:43:54 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 22 Jul 2003 17:43:54 -0400 Subject: [rt-users] RT with RTFM In-Reply-To: References: Message-ID: <20030722214354.GF14267@pallas.fsck.com> On Tue, Jul 22, 2003 at 03:11:48PM -0600, Josh wrote: > I realize this isn't an official release so I don't want to sound like I'm > complaining, but I'm just wondering if anyone has ever had this working? > I've checked the code and it appears that the function we're trying to use > isn't even built in yet? Anyone know for sure? You are correct that RTFM hasn't been released yet. If we'd caught all fo the bugs that affect folks in everyday use, it would be a release and not just a release candidate. The functionality that you're looking for exists. and it does work on our test systems. But yes, we do know that it's not fully functional in the wild for all users. If you need it to work today, we'd apppreciate any debugging you care to do. If you need it to work today and don't have the technical resources to debug the issue yourselves, contact us off list and we can allocate commercial developer time to help you make things go. As we catch up on a backlog of higher-priority items, we'll be working on getting RTFM 2.0.0 out, but we can't promise specific dates for opensource products. Best, Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From pdh at snapgear.com Tue Jul 22 18:09:21 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 23 Jul 2003 08:09:21 +1000 Subject: [rt-users] Lost more than 50000 tickets after rt2-to-rt3 migration In-Reply-To: References: Message-ID: <20030722220921.GB640@moreton.com.au> Asif Iqbal wrote: > Import got all the tickets. But dump did not export them all. There are some issues with the 1.13 export/import toolset with RT 3.0.4. Stay tuned for 1.14 and see if it fixes things for you. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jul 22 18:16:10 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 23 Jul 2003 08:16:10 +1000 Subject: [rt-users] Turning on debugging for Scrips? In-Reply-To: <20030722183118.GA1318@netscreen.com> References: <20030722183118.GA1318@netscreen.com> Message-ID: <20030722221610.GC640@moreton.com.au> Aaron Turner wrote: > I'm trying to debug some scrips issues I'm having (sometimes mail is > being sent, sometimes it's not) and only being able to use the mail logs > is really slowing me down. Is there anyway to enable logging/debugging > information for RT? Look for the "Logging" section in your RT_Config.pm (and edit RT_SiteConfig.pm to suit.) -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jul 22 18:17:31 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 23 Jul 2003 08:17:31 +1000 Subject: [rt-users] strange postmaster messages In-Reply-To: <20030722163929.76349.qmail@web13104.mail.yahoo.com> References: <20030721183010.28349.qmail@web13111.mail.yahoo.com> <20030722163929.76349.qmail@web13104.mail.yahoo.com> Message-ID: <20030722221731.GD640@moreton.com.au> Joseph Spenner wrote: > > ... while talking to lte2.domain.com.: > > >>> MAIL From: SIZE=3108 > > <<< 553 5.1.8 ... Domain > of sender address apache at rtbox.mydomain.com does not > exist The domain "rtbox.mydomain.com" does not exist (in DNS.) > My RT seems to work fine, and mail flows correctly > from outside to inside, and inside to outside, but the > above type messages I don't understand. I'm not sure > if the recipients are receiving the messages during > the above issue. They're not. 553 is a permanent failure code. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pdh at snapgear.com Tue Jul 22 18:19:32 2003 From: pdh at snapgear.com (Phil Homewood) Date: Wed, 23 Jul 2003 08:19:32 +1000 Subject: [rt-users] per-User Timezone In-Reply-To: <006901c3507a$f8594ce0$6a01a8c0@hq.jasi.com> References: <006901c3507a$f8594ce0$6a01a8c0@hq.jasi.com> Message-ID: <20030722221931.GE640@moreton.com.au> Matthew Meyer wrote: > In the Users table there is a Timezone attribute, which is currently > NULL for all my users. Is this attribute actually used ? I don't see > it in the modify user UI, and all the list discussions seem to be about > the overall Timezone setting for RT in the configuration PM. It's not (yet) used. It's planned for some undefined time in the future. [ unless someone wants to define that time with a sum of money, I guess :-) ] -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From joseph85750 at yahoo.com Tue Jul 22 19:16:33 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Tue, 22 Jul 2003 16:16:33 -0700 (PDT) Subject: [rt-users] strange postmaster messages In-Reply-To: <20030722221731.GD640@moreton.com.au> Message-ID: <20030722231633.70296.qmail@web13105.mail.yahoo.com> It appears to only be an issue if the destination sendmail has more strict security where it tries to do a DNS lookup prior to accepting the message. From the rt box itself, if I simply send an email using my local sendmail, the behavior is identical to that through RT: I can mail myself at yahoo fine (although the return address will be an unresolvable host) but sending to the addresses mentioned earlier will result in a bounce. So, in order to satisfy the more secure sendmails, I must have a DNS entry to answer the lookup. Since my RT box itself doesn't have a real IP, i'd need to put something bogus in my DNS for that host, like 127.0.0.1. Or have my Internet sendmail box take care of the internal host and rewrite it from rtbox.mydomain.com to mydomain.com. Is this correct? --- Phil Homewood wrote: > Joseph Spenner wrote: > > > ... while talking to lte2.domain.com.: > > > >>> MAIL From: > SIZE=3108 > > > <<< 553 5.1.8 ... > Domain > > of sender address apache at rtbox.mydomain.com does > not > > exist > > The domain "rtbox.mydomain.com" does not exist (in > DNS.) > > > My RT seems to work fine, and mail flows correctly > > from outside to inside, and inside to outside, but > the > > above type messages I don't understand. I'm not > sure > > if the recipients are receiving the messages > during > > the above issue. > > They're not. 553 is a permanent failure code. > -- > Phil Homewood, Systems Janitor, > http://www.SnapGear.com > pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 > 3630 > SnapGear - Custom Embedded Solutions and Security > Appliances > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com From Jeff.Hodge at yuma.army.mil Tue Jul 22 19:22:47 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Tue, 22 Jul 2003 16:22:47 -0700 Subject: [rt-users] new users can't login / digest:: md5 ?? Message-ID: I have just installed RT 3-0-3 using mysql 4.0.12. For the most part everything went well with the install. The root superuser can log in and create new users, and looking into the DB the users are in the user table, however the users can't log into RT. Similar to problem from archived thread as shown below. Another interesting thing is that each new user has the same password stored in the users table....even though I have assigned different passwords to new users. Also I have checked both "Let this user access RT" and "Let this user be granted rights". As far as the digest::md5 suggestion, I'm not entirely sure whcih version is installed, or actualy how to check it.....newbie. thoughts? Phil Homewood pdh at snapgear.com Mon, 14 Jul 2003 09:29:21 +1000 * Previous message: [rt-users] New users on RT 3-0-3 <015246.html> * Next message: [rt-users] Re: New users on RT 3-0-3 <015294.html> * Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] Joao Rechena wrote: > Hi, I've just instaled the rt 3-0-3, after some headakes I've managed to > login with root and the paths are all correct, the problem now is login > with new users it keeps telling me "Your username or password is > incorrect", I have the user enabled and also the option grant this user > rights... perhaps? -- Phil Homewood, Systems Janitor, pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances -------------- next part -------------- An HTML attachment was scrubbed... URL: From lists at flothow.de Tue Jul 22 20:24:26 2003 From: lists at flothow.de (Sebastian Flothow) Date: Wed, 23 Jul 2003 02:24:26 +0200 Subject: [rt-users] new users can't login / digest:: md5 ?? In-Reply-To: Message-ID: <0471DEBD-BCA4-11D7-9A28-000393B2BB20@flothow.de> Am Mittwoch, den 23. Juli 2003, um 01:22, schrieb Hodge, Jeff F (ECIII): > As far as the digest::md5 suggestion, I'm not entirely sure whcih > version is installed, or actualy how to check it perldoc -m Digest::MD5 should display the source of the module, there should be something like $VERSION = '2.24'; in the first few lines. Generally, you should get acquainted with either CPAN or CPANPLUS (cpan or cpanp at the command line, respectively) to install and maintain perl modules on your machine. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From joe.allen at expertcity.com Tue Jul 22 20:26:23 2003 From: joe.allen at expertcity.com (Joe Allen) Date: Tue, 22 Jul 2003 17:26:23 -0700 Subject: [rt-users] how to make parent resolve all children? Message-ID: <571354A131635E42AE6C1F584F5F9B3A806698@cabfranc.ad.corp.expertcity.com> I'd like to have a resolution of a parent ticket result in a resolution of all child tickets. What would be the best way to go about this? Thanks -Joe From pyu at pobox.com Tue Jul 22 20:59:56 2003 From: pyu at pobox.com (Patrick YU) Date: Wed, 23 Jul 2003 08:59:56 +0800 Subject: [rt-users] how do I search the custom fields in RT 3.0.4 ? Message-ID: How do I search the custom fields in RT 3.0.4 ? I read through the draft RT3 manual and searched the list; the list search reveals that someone is having problem with it, but I can't find the custom fields in the search page ! thanks, Patrick From mwatson at netspace.net.au Tue Jul 22 21:59:25 2003 From: mwatson at netspace.net.au (Matthew Watson) Date: Wed, 23 Jul 2003 09:59:25 +0800 Subject: [rt-users] Using RT for project management? Message-ID: <564422265.1058954365@snowblind> Heya all. Anyone using RT for project management? How do you go about doing it? I would assume something like creating a parent ticket which is the "project" then having child tickets for each task in the project, the owner of each task is who that task is assigned to? Any other suggestions for how to handle projects with RT. Regards Matt Netspace Online Systems From ken at freeswan.ca Tue Jul 22 22:27:26 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Tue, 22 Jul 2003 22:27:26 -0400 (EDT) Subject: [rt-users] Turning on debugging for Scrips? In-Reply-To: <20030722183118.GA1318@netscreen.com> Message-ID: -----BEGIN PGP SIGNED MESSAGE----- Use the Logger->info() function - ie: $RT::Logger->info("The contents of retval: $retval"); And stuff appears in /var/log/messages. This is insanely helpfull, since I'm doing exactly what you are. On Tue, 22 Jul 2003, Aaron Turner wrote: > I'm trying to debug some scrips issues I'm having (sometimes mail is > being sent, sometimes it's not) and only being able to use the mail logs > is really slowing me down. Is there anyway to enable logging/debugging > information for RT? > > Thanks. > > - -- Ken Bantoft Super FreeS/WAN Maintainer ken at freeswan.ca http://www.freeswan.ca PGP Key: finger ken at bantoft.org "We can factor the number 15 with quantum computers. We can also factor the number 15 with a dog trained to bark three times." -- Robert Harley, 5/12/01, Sci.crypt -----BEGIN PGP SIGNATURE----- Version: 2.6.3ia Charset: noconv iQCVAwUBPx3ykFiWUusaxGxpAQFQ6AQAmintQAf1CiHNMpBmmMxI31juneVsWEuG l0KF3N0YqrbJht1RLaRM1aR1nN9qiC4vgNGe+IwpHvLHYpytkXTaIJajUcN6m3Gn yL5K+iNlkdloKp55mhVYMfUyl4sj3sAJYIC850zU3ZvIrTKGxU4pwuf+D+PrCwwM +DUFdRLN5+s= =KjeE -----END PGP SIGNATURE----- From vbono at vinny.org Wed Jul 23 01:52:46 2003 From: vbono at vinny.org (Vincent J. Bono) Date: Wed, 23 Jul 2003 01:52:46 -0400 Subject: [rt-users] RT3 / Redhat 9 / Storable.xs Error Message-ID: <025a01c350de$a479bfb0$5680ba8c@VinnyPavillion> Hello All, Has anyone yet found a solution to the Storable issue under RedHat 9? I have noted a few other packages on the web with this same type of error but no fixes yet. -vb ================================ error: Assertion flags == 0 failed: file "Storable.xs", line 2342 at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al) line 282. Stack: [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):282] [blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40] [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056], at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/logcroak.al):66 blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/_freeze.al):283 blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/nfreeze.al):270 /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 /usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056 From matti.lattu at helsinki.fi Wed Jul 23 02:55:19 2003 From: matti.lattu at helsinki.fi (Matti Lattu) Date: Wed, 23 Jul 2003 09:55:19 +0300 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: References: Message-ID: <3F1E3157.6090202@helsinki.fi> Matt Glover wrote: >Add me to the list of RH9 users having the same problem. > > I tried an install RH9+RT yesterday and in my installation there were several CPAN packages that failed the "make test" phase. Actually, I could not even test my Apache compilation since the HTML::TokeParser and HTML::HeadParser could not be installed without errors in tests. My previous test install to RH7.3 did not appear to work, since I've learned you need perl 5.8.x to get the international (national for us) characters to work. I'm not interested to mess my production server by running two different versions of perl. Today I'll have fun with RH8.0 and RT. r. Matti From Samuel.Senoner at eurac.edu Wed Jul 23 03:00:36 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Wed, 23 Jul 2003 09:00:36 +0200 Subject: [rt-users] Choose the right condition in scrip Message-ID: <8ABC35686C73554691F3481C4023BE5E932D8F@abz01lan.eurac.edu> on corresopndence is the check if somebody sent a mail to an existing ticket -----Original Message----- From: Francesca Del Corso [mailto:francesca.delcorso at fi.infn.it] Sent: Tuesday,22 July,2003 17:36 To: rt-users at lists.fsck.com Subject: [rt-users] Choose the right condition in scrip Does anyone tell me how to make a scrip in which: action = NotifyOwner ; condition = the requestor has made a reply to his ticket (for example replying to ticket's owner reply to give him more information about the request). No custom condition works fine. What does ' condition = User Defined ' mean? Thanks. Francesca -------------- next part -------------- An HTML attachment was scrubbed... URL: From micha_rt at internetx.de Wed Jul 23 03:35:17 2003 From: micha_rt at internetx.de (michab) Date: Wed, 23 Jul 2003 09:35:17 +0200 Subject: [rt-users] Ticket -> Answere -> quote it or not.... Message-ID: <200372393517.096249@worker> hi there, i have noticed, that while answering a ticket, RT sometimes puts the text of the writer into the answer-textbox, and sometimes not. i cannot find the reason or the things that are responsible for this behavior, so i ask you if anybody knows, what to do, to make RT quoting the text "every time" i answere a ticket... thx+best regards, micha -- michab, micha_rt at internetx.de on 23.07.2003 From gamboa at infophil.com Wed Jul 23 03:57:53 2003 From: gamboa at infophil.com (alvn) Date: Wed, 23 Jul 2003 15:57:53 +0800 Subject: [rt-users] RT Error: No search to operate on In-Reply-To: <3F12B0FC.9030006@infophil.com> References: <3F12B0FC.9030006@infophil.com> Message-ID: <3F1E4001.3090505@infophil.com> just to follow this up with you guys. the logs is saying errors on Storable. does anybody already fixed this Storable thing? thanks. alvn alvn wrote: > when i hit the "Update all these tickets at once" link, it returns > "RT Error > No search to operate on." > > > but when i tried deleting one or two tickets one-by-one and go back > clicking that Update all link, > the error is gone. any ideas? > > thanks. > > > alvn > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From nils.ketelsen at kuehne-nagel.com Wed Jul 23 03:08:57 2003 From: nils.ketelsen at kuehne-nagel.com (Nils Ketelsen) Date: Wed, 23 Jul 2003 09:08:57 +0200 Subject: [rt-users] RT-Version for easy browsing Message-ID: <5.2.1.1.0.20030723090451.00aef3f8@127.0.0.1> Hi List! In these times, where many are swithcing from RT2 to RT3 (and others like me are not switching yet, and others again doing initial installs with RT3) it would be great, if everyone asking questions or giving contributions, tips or hints, would state for which RT version they are valid. I haven't taken a deep look into RT3 yet, but from what I picked up here at the list, I understand that RT2 and RT3 are quite different in many points. Stating the version you are talking about will (a) reduce confusion and (b) allow others to help you. Or is this something that just confuses me? Nils From hwagener at hamburg.fcb.com Wed Jul 23 05:12:01 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 23 Jul 2003 11:12:01 +0200 Subject: [rt-users] Ticket -> Answere -> quote it or not.... In-Reply-To: <200372393517.096249@worker> References: <200372393517.096249@worker> Message-ID: On Mittwoch, 23. Juli 2003, at 9:35 Uhr, michab wrote: > hi there, > > i have noticed, that while answering a ticket, RT sometimes > puts the text of the writer into the answer-textbox, and sometimes not. > i cannot find the reason or the things that are responsible for this > behavior, so i ask you if anybody knows, what to do, to make RT > quoting the text "every time" i answere a ticket... > If You use the 'Reply' link on the top of the page, You will answer to the whole ticket and none of the correspondence will get quoted. If You use the 'Reply' with the link associated with a comment or correspondence, that text will get quoted. HTH, HAND Harald Wagener From M.J.Hulsman01 at rf.rabobank.nl Wed Jul 23 07:56:48 2003 From: M.J.Hulsman01 at rf.rabobank.nl (Hulsman, MJ (Mike)) Date: Wed, 23 Jul 2003 13:56:48 +0200 Subject: [rt-users] RT3 / Redhat 9 / Storable.xs Error Message-ID: <34C4E1392F32A549B9F2573F48F1A76E04BD1F38@amphion.rabobank.corp> Try to stop apache first Then do an export LANG=C, start apache That is working for me. When my LANG=en_US.... the Storable gives an error.( not always at the moment) > -----Oorspronkelijk bericht----- > Van: Vincent J. Bono [mailto:vbono at vinny.org] > Verzonden: woensdag 23 juli 2003 6:53 > Aan: rt-users at lists.fsck.com > Onderwerp: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > Hello All, > > Has anyone yet found a solution to the Storable issue under RedHat 9? > > I have noted a few other packages on the web with this same > type of error > but no fixes yet. > > -vb > > ================================ > error: Assertion flags == 0 failed: file > "Storable.xs", line 2342 at > blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/_freeze.al) line > 282. > > Stack: > [blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/_freeze.al):282] > [blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/nfreeze.al):270] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Stora > ble.pm:21] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40] > [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056], at > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storab > le.pm line 21 > > context: ... > 187: # whether they should generate a full stack trace > (confess() and cluck()) > 188: # or simply report the caller's package (croak() and > carp()), respectively. > 189: # confess() and croak() die, carp() and > cluck() warn. > 190: > 191: sub croak { die shortmess @_ } > 192: sub confess { die longmess @_ } > 193: sub carp { warn shortmess @_ } > 194: sub cluck { warn longmess @_ } > 195: > ... > > code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 > blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/logcroak.al):66 > blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/_freeze.al):283 > blib/lib/Storable.pm (autosplit into > blib/lib/auto/Storable/nfreeze.al):270 > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 > /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ================================================ De informatie opgenomen in dit bericht kan vertrouwelijk zijn en is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en de afzender direct te informeren door het bericht te retourneren. ================================================ The information contained in this message may be confidential and is intended to be exclusively for the addressee. Should you receive this message unintentionally, please do not use the contents herein and notify the sender immediately by return e-mail. From vbono at vinny.org Wed Jul 23 08:06:33 2003 From: vbono at vinny.org (Vincent J. Bono) Date: Wed, 23 Jul 2003 08:06:33 -0400 Subject: [rt-users] RT3 / Redhat 9 / Storable.xs Error References: <34C4E1392F32A549B9F2573F48F1A76E04BD1F38@amphion.rabobank.corp> Message-ID: <006a01c35112$db962fe0$9a06000a@VinnyPavillion> Hi Mike, Yes, I have tried that. No love. Things I have tried: export LANG=C backing storable down to 2.04 compiling perl-5.8.0-88 for non-multithreaded now trying perl 5.8.1 -vb ----- Original Message ----- From: "Hulsman, MJ (Mike)" To: "Vincent J. Bono" ; Sent: Wednesday, July 23, 2003 7:56 AM Subject: RE: [rt-users] RT3 / Redhat 9 / Storable.xs Error > Try to stop apache first > Then do an export LANG=C, start apache > That is working for me. > When my LANG=en_US.... the Storable gives an error.( not always at the moment) > > > -----Oorspronkelijk bericht----- > > Van: Vincent J. Bono [mailto:vbono at vinny.org] > > Verzonden: woensdag 23 juli 2003 6:53 > > Aan: rt-users at lists.fsck.com > > Onderwerp: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > > > > Hello All, > > > > Has anyone yet found a solution to the Storable issue under RedHat 9? > > > > I have noted a few other packages on the web with this same > > type of error > > but no fixes yet. > > > > -vb > > > > ================================ > > error: Assertion flags == 0 failed: file > > "Storable.xs", line 2342 at > > blib/lib/Storable.pm (autosplit into > > blib/lib/auto/Storable/_freeze.al) line > > 282. > > > > Stack: > > [blib/lib/Storable.pm (autosplit into > > blib/lib/auto/Storable/_freeze.al):282] > > [blib/lib/Storable.pm (autosplit into > > blib/lib/auto/Storable/nfreeze.al):270] > > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Stora > > ble.pm:21] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40] > > [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056], at > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storab > > le.pm line 21 > > > > context: ... > > 187: # whether they should generate a full stack trace > > (confess() and cluck()) > > 188: # or simply report the caller's package (croak() and > > carp()), respectively. > > 189: # confess() and croak() die, carp() and > > cluck() warn. > > 190: > > 191: sub croak { die shortmess @_ } > > 192: sub confess { die longmess @_ } > > 193: sub carp { warn shortmess @_ } > > 194: sub cluck { warn longmess @_ } > > 195: > > ... > > > > code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 > > blib/lib/Storable.pm (autosplit into > > blib/lib/auto/Storable/logcroak.al):66 > > blib/lib/Storable.pm (autosplit into > > blib/lib/auto/Storable/_freeze.al):283 > > blib/lib/Storable.pm (autosplit into > > blib/lib/auto/Storable/nfreeze.al):270 > > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40 > > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056 > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > > > > > ================================================ > De informatie opgenomen in dit bericht kan vertrouwelijk zijn en > is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht > onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en > de afzender direct te informeren door het bericht te retourneren. > ================================================ > The information contained in this message may be confidential > and is intended to be exclusively for the addressee. Should you > receive this message unintentionally, please do not use the contents > herein and notify the sender immediately by return e-mail. > From marc.besnard at inet6.fr Wed Jul 23 08:39:59 2003 From: marc.besnard at inet6.fr (Marc Besnard) Date: 23 Jul 2003 14:39:59 +0200 Subject: [rt-users] Install many instances of RT with the same DB and configuration. Message-ID: <1058963999.13954.54.camel@besnard.inet6-interne.fr> Hi, We are testing RT 3.0.3 on RedHat7.3, Apache1.3, ModPerl1 and Postgres7.2. We would like to have many instances of RT on several applications servers (with the same DB and configuration). Does RT support this architecture (database integrity, robustness ...) ? Did anyone try to use RT in that way ? Regards, Marc From M.J.Hulsman01 at rf.rabobank.nl Wed Jul 23 08:42:24 2003 From: M.J.Hulsman01 at rf.rabobank.nl (Hulsman, MJ (Mike)) Date: Wed, 23 Jul 2003 14:42:24 +0200 Subject: [rt-users] RT3 / Redhat 9 / Storable.xs Error Message-ID: <34C4E1392F32A549B9F2573F48F1A76E04BD2C2E@amphion.rabobank.corp> I am running 2.06 > -----Oorspronkelijk bericht----- > Van: Vincent J. Bono [mailto:vbono at vinny.org] > Verzonden: woensdag 23 juli 2003 13:07 > Aan: Hulsman, MJ (Mike); rt-users at lists.fsck.com > Onderwerp: Re: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > Hi Mike, > > Yes, I have tried that. No love. > > Things I have tried: > > export LANG=C > > backing storable down to 2.04 > > compiling perl-5.8.0-88 for non-multithreaded > > now trying perl 5.8.1 > > -vb > > ----- Original Message ----- > From: "Hulsman, MJ (Mike)" > To: "Vincent J. Bono" ; > Sent: Wednesday, July 23, 2003 7:56 AM > Subject: RE: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > > Try to stop apache first > > Then do an export LANG=C, start apache > > That is working for me. > > When my LANG=en_US.... the Storable gives an error.( not > always at the > moment) > > > > > -----Oorspronkelijk bericht----- > > > Van: Vincent J. Bono [mailto:vbono at vinny.org] > > > Verzonden: woensdag 23 juli 2003 6:53 > > > Aan: rt-users at lists.fsck.com > > > Onderwerp: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > > > > > > > Hello All, > > > > > > Has anyone yet found a solution to the Storable issue > under RedHat 9? > > > > > > I have noted a few other packages on the web with this same > > > type of error > > > but no fixes yet. > > > > > > -vb > > > > > > ================================ > > > error: Assertion flags == 0 failed: file > > > "Storable.xs", line 2342 at > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/_freeze.al) line > > > 282. > > > > > > Stack: > > > [blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/_freeze.al):282] > > > [blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/nfreeze.al):270] > > > > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Stora > > > ble.pm:21] > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40] > > > > [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056], at > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storab > > > le.pm line 21 > > > > > > context: ... > > > 187: # whether they should generate a full > stack trace > > > (confess() and cluck()) > > > 188: # or simply report the caller's package > (croak() and > > > carp()), respectively. > > > 189: # confess() and croak() die, carp() and > > > cluck() warn. > > > 190: > > > 191: sub croak { die shortmess @_ } > > > 192: sub confess { die longmess @_ } > > > 193: sub carp { warn shortmess @_ } > > > 194: sub cluck { warn longmess @_ } > > > 195: > > > ... > > > > > > code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/logcroak.al):66 > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/_freeze.al):283 > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/nfreeze.al):270 > > > > > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40 > > > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056 > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at > > http://fsck.com/rtfm > > > > > > > > > > ================================================ > > De informatie opgenomen in dit bericht kan vertrouwelijk zijn en > > is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht > > onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en > > de afzender direct te informeren door het bericht te retourneren. > > ================================================ > > The information contained in this message may be confidential > > and is intended to be exclusively for the addressee. Should you > > receive this message unintentionally, please do not use the contents > > herein and notify the sender immediately by return e-mail. > > > > > > ================================================ De informatie opgenomen in dit bericht kan vertrouwelijk zijn en is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en de afzender direct te informeren door het bericht te retourneren. ================================================ The information contained in this message may be confidential and is intended to be exclusively for the addressee. Should you receive this message unintentionally, please do not use the contents herein and notify the sender immediately by return e-mail. From Robert.Sullivan at rhi.com Wed Jul 23 10:26:44 2003 From: Robert.Sullivan at rhi.com (Sullivan, Robert (HQP)) Date: Wed, 23 Jul 2003 07:26:44 -0700 Subject: [rt-users] RT & Netscape Message-ID: <00A851B1D52D3940B03DE868CCF0E6140A6A0680@HQPEX006.corp.rhalf.com> Anyone install RT with netscape and if so an example of the magnus.conf? -------------- next part -------------- An HTML attachment was scrubbed... URL: From cubic at acronis.ru Wed Jul 23 11:01:08 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 23 Jul 2003 19:01:08 +0400 Subject: [rt-users] rt-2.x copy from one server to another. Message-ID: <3F1EA334.5060606@acronis.ru> Hello. I'm trying to do a copy of current RT installation from one machine to another. Have done mysqldump of current db. Have setup blank RT installation on new server. Ok, everything looks fine. Next I do restoring of DB(mysql rt2 < rt_cur.dump) - OK Restart apache - OK Going to login - OK Have got login under user from current server's DB. But all lists is empty and can't create new queue or user or something else. All logs are empty. Any suggestions are wellcome. I can add some aditional information. Best regards, Ruslan. From cubic at acronis.ru Wed Jul 23 11:09:20 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 23 Jul 2003 19:09:20 +0400 Subject: [rt-users] tr2->dumpfile v1.13 script problems Message-ID: <3F1EA520.7090905@acronis.ru> Hello. I've tried dump current DB without stopping mails and web server. Script have used all CPU resources, but havn't produce any information even dir wasn't created. Any suggestions and recomendations? Best regards, Ruslan. From jesse at bestpractical.com Wed Jul 23 11:11:57 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 23 Jul 2003 11:11:57 -0400 Subject: [rt-users] tr2->dumpfile v1.13 script problems In-Reply-To: <3F1EA520.7090905@acronis.ru> References: <3F1EA520.7090905@acronis.ru> Message-ID: <20030723151157.GT14267@pallas.fsck.com> On Wed, Jul 23, 2003 at 07:09:20PM +0400, Ruslan U. Zakirov wrote: > Hello. > I've tried dump current DB without stopping mails and web server. > Script have used all CPU resources, but havn't produce any information > even dir wasn't created. As of 1.13, you have to create that directory you specify (though that's been fixed in the next release). If you don't create the directory, there's no way that it will work. > Any suggestions and recomendations? > Best regards, Ruslan. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cubic at acronis.ru Wed Jul 23 12:32:08 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 23 Jul 2003 20:32:08 +0400 Subject: [rt-users] rt-2.x copy from one server to another. In-Reply-To: <3F1EA334.5060606@acronis.ru> References: <3F1EA334.5060606@acronis.ru> Message-ID: <3F1EB888.7050005@acronis.ru> Hello again. Sorry, but rt logging was off. No I've warning: [Wed Jul 23 15:21:41 2003] [warning]: DBD::mysql::st execute failed: Can't create/write to file '/tmp/.private/root/#sqlcf2_a_0.MYI' (Errcode: 13) at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder.pm line 145. [Wed Jul 23 15:21:41 2003] [warning]: DBIx::SearchBuilder error:Can't create/write to file '/tmp/.private/root/#sqlcf2_a_0.MYI' (Errcode: 13) Query String is SELECT DISTINCT main.* FROM Queues main WHERE ((main.Disabled = '0')) ORDER BY main.Name ASC [skip] I don't understand why during transaction it try to write in /tmp/.private/root mySQL user is mysql, but this dir is owned by ROOT. Ofcouse this error may be only mysql related, but I didn't find anything helpful trough googling. Beforehead thanks. Ruslan. _____________________________________ Ruslan U. Zakirov wrote: > Hello. > I'm trying to do a copy of current RT installation from one machine to > another. > Have done mysqldump of current db. > Have setup blank RT installation on new server. > Ok, everything looks fine. > Next I do restoring of DB(mysql rt2 < rt_cur.dump) - OK > Restart apache - OK > Going to login - OK > Have got login under user from current server's DB. > But all lists is empty and can't create new queue or user or something > else. > All logs are empty. > Any suggestions are wellcome. > I can add some aditional information. > Best regards, Ruslan. From cubic at acronis.ru Wed Jul 23 13:06:54 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 23 Jul 2003 21:06:54 +0400 Subject: [rt-users] rt-2.x copy from one server to another. In-Reply-To: <3F1EB888.7050005@acronis.ru> References: <3F1EA334.5060606@acronis.ru> <3F1EB888.7050005@acronis.ru> Message-ID: <3F1EC0AE.7090600@acronis.ru> Hello again and again. Problem is resolved. It's problem of my system. Somewhere something set TMPDIR = /tmp/.private/root and mysql like a good worker try to use it :( instead of /tmp or something else more public. Fixes: 1) Additional arg to mysqld --tmpdir=... or to safe_mysqld 2) In /etc/my.cnf in section mysqld string "tmpdir=..." Best regards. Ruslan. Ruslan U. Zakirov wrote: > Hello again. > Sorry, but rt logging was off. > No I've warning: > > [Wed Jul 23 15:21:41 2003] [warning]: DBD::mysql::st execute failed: > Can't create/write to file '/tmp/.private/root/#sqlcf2_a_0.MYI' > (Errcode: 13) at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder.pm > line 145. > > [Wed Jul 23 15:21:41 2003] [warning]: DBIx::SearchBuilder error:Can't > create/write to file '/tmp/.private/root/#sqlcf2_a_0.MYI' (Errcode: 13) > Query String is SELECT DISTINCT main.* FROM Queues main WHERE > ((main.Disabled = '0')) ORDER BY main.Name ASC > [skip] > > I don't understand why during transaction it try to write in > /tmp/.private/root > mySQL user is mysql, but this dir is owned by ROOT. > Ofcouse this error may be only mysql related, but I didn't find > anything helpful trough googling. > Beforehead thanks. Ruslan. > _____________________________________ > Ruslan U. Zakirov wrote: > >> Hello. >> I'm trying to do a copy of current RT installation from one machine >> to another. >> Have done mysqldump of current db. >> Have setup blank RT installation on new server. >> Ok, everything looks fine. >> Next I do restoring of DB(mysql rt2 < rt_cur.dump) - OK >> Restart apache - OK >> Going to login - OK >> Have got login under user from current server's DB. >> But all lists is empty and can't create new queue or user or >> something else. >> All logs are empty. >> Any suggestions are wellcome. >> I can add some aditional information. >> Best regards, Ruslan. > From cubic at acronis.ru Wed Jul 23 13:32:17 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 23 Jul 2003 21:32:17 +0400 Subject: [rt-users] tr2->dumpfile v1.13 script problems In-Reply-To: <20030723151157.GT14267@pallas.fsck.com> References: <3F1EA520.7090905@acronis.ru> <20030723151157.GT14267@pallas.fsck.com> Message-ID: <3F1EC6A1.2000500@acronis.ru> I've partly solved my problem. Please look at thread "rt-2.x copy from one server to another". And run script for a night. May be in next release scripts wouldn't die silently? Or I've missed log somewhere? Best regards. Ruslan. Jesse Vincent wrote: >On Wed, Jul 23, 2003 at 07:09:20PM +0400, Ruslan U. Zakirov wrote: > > >> Hello. >>I've tried dump current DB without stopping mails and web server. >>Script have used all CPU resources, but havn't produce any information >>even dir wasn't created. >> >> >As of 1.13, you have to create that directory you specify (though that's >been fixed in the next release). If you don't create the directory, >there's no way that it will work. > > >> Any suggestions and recomendations? >> Best regards, Ruslan. >> >> From Jeff.Hodge at yuma.army.mil Wed Jul 23 13:43:10 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Wed, 23 Jul 2003 10:43:10 -0700 Subject: [rt-users] new users can't login / digest:: md5 ?? Message-ID: Interesting happenings. suse linux 8.0 apache 1.3 mysql 4.0.12 mason 1.22 rt 3.0.3 Running the RT test-dependency script reveals that Digest::MD5 is found. Running perldoc -m Digest::Md5 reveals that no documentation found for "Digest::MD5". I tried to just install the mod with perl -MCPAN -e 'install Digest::Md5', and get: CPAN:storable loaded ok going to read /root/.cpan/metadata ....... Warning can't install digest::md5 son't know what it is. try i /digest::md5/ so I tried : perl -MCPAN -i '/Digest::Md5/' to no avail. I'm thinking possibly uninstalling the digest::md5 and reinstalling. Although I'm not sure exactly how to attempt this correctly. Also not sure why I perldoc won't work since it is installed, and actualy why cpan wouldn't just install the newer verion of digest::md5 -----Original Message----- From: Sebastian Flothow [mailto:lists at flothow.de] Sent: Tuesday, July 22, 2003 5:24 PM To: Hodge, Jeff F (ECIII) Cc: 'rt-users at lists.fsck.com' Subject: Re: [rt-users] new users can't login / digest:: md5 ?? Am Mittwoch, den 23. Juli 2003, um 01:22, schrieb Hodge, Jeff F (ECIII): > As far as the digest::md5 suggestion, I'm not entirely sure whcih > version is installed, or actualy how to check it perldoc -m Digest::MD5 should display the source of the module, there should be something like $VERSION = '2.24'; in the first few lines. Generally, you should get acquainted with either CPAN or CPANPLUS (cpan or cpanp at the command line, respectively) to install and maintain perl modules on your machine. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jeff.Hodge at yuma.army.mil Wed Jul 23 14:14:25 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Wed, 23 Jul 2003 11:14:25 -0700 Subject: [rt-users] new users login problems / digest::md5 Message-ID: I've determined from (perldoc perlocal) that I have digest::md5 version 2.16 installed. I'm wondering if this mod has issues that would create my login problems with new users and changing passwords. I'm also not sure why I can't install a new version of the mod (if in fact this version is problematic)... any thoughts? thanks in advance. Jeff Hodge -------------- next part -------------- An HTML attachment was scrubbed... URL: From mrz at intelenet.net Wed Jul 23 15:45:19 2003 From: mrz at intelenet.net (matthew zeier) Date: Wed, 23 Jul 2003 12:45:19 -0700 Subject: [rt-users] rt2-to-rt3 v1.15 import fails with errors Message-ID: <036201c35152$f2c5e710$6d180a0a@MRZTP> syslog is spewing errors as I try to import my 15k tickets. Running with v1.15. I suspect I'll end up with way less than 15k tickets. Redhat 8, perl 5.8 (vendor supplied), mysql 4.0.14 A sample, Jul 22 16:21:58 help2 RT: Use of uninitialized value in subtraction (-) at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record/Cachable.pm line 96. (/opt/rt3/lib/RT.pm:235) Jul 22 16:21:59 help2 RT: Use of uninitialized value in subtraction (-) at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record/Cachable.pm line 96. (/opt/rt3/lib/RT.pm:235) Jul 23 12:27:42 help2 RT: DBD::mysql::st execute failed: Column 'Parent' cannot be null at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/opt/rt3/lib/RT.pm:235) Jul 23 12:27:42 help2 RT: RT::Handle=HASH(0x8d96de8) couldn't execute the query 'INSERT INTO Attachments (ContentType, Parent, Subject, Headers, Creator, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/opt/rt3/lib/RT.pm:235) Jul 23 12:27:42 help2 RT: Couldn't create attachment HASH(0x8d766e8) $VAR1 = { 'Subject' => 'Test Ticket One', 'ContentType' => 'text/plain', 'Created' => '2002-02-09 03:50:29', 'Headers' => 'Return-Path: Delivered-To: rt at boris.intelenet.net Received: from sumamail.com (ono.sumamail.com [216.231.30.5]) ^Iby boris.intelenet.net (Postfix) with ESMTP id 193E4243E1 ^Ifor ; Fri, 8 Feb 2002 21:50:28 -0600 (CST) Received: from [68.5.32.175] (HELO Desktop) by sumamail.com (CommuniGate Pro SMTP 3.4.7) with ESMTP-TLS id 1123509 for rt at boris.intelenet.net; Fri, 08 Feb 2002 19:50:27 -0800 Message-Id: <00a701c1b11c$e9703490$0b16160a at Desktop> From: "matthew zeier" To: Subject: Test Ticket One Date: Fri, 8 Feb 2002 19:50:26 -0800 MIME-Version: 1.0 Content-Type: text/plain; ^Icharset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Priority: 3 X-Msmail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2600.000 -- matthew zeier | "Nothing in life is to be feared. InteleNet Communications, Inc. | It is only to be understood." (949) 784-7904 | - Marie Curie From jesse at bestpractical.com Wed Jul 23 15:53:25 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 23 Jul 2003 15:53:25 -0400 Subject: [rt-users] rt2-to-rt3 v1.15 import fails with errors In-Reply-To: <036201c35152$f2c5e710$6d180a0a@MRZTP> References: <036201c35152$f2c5e710$6d180a0a@MRZTP> Message-ID: <20030723195325.GA5335@pallas.fsck.com> On Wed, Jul 23, 2003 at 12:45:19PM -0700, matthew zeier wrote: > > syslog is spewing errors as I try to import my 15k tickets. Running with > v1.15. Abort it. The "Parent" errors speak to something going wrong with the new code in 1.15. A next rev of that code is somewhere on my today list. > Jul 23 12:27:42 help2 RT: DBD::mysql::st execute failed: Column 'Parent' > cannot be null at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. > (/opt/rt3/lib/RT.pm:235) > Jul 23 12:27:42 help2 RT: RT::Handle=HASH(0x8d96de8) couldn't execute the > query 'INSERT INTO Attachments (ContentType, Parent, Subject, Headers, > Creator, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, > ?, ?, ?, ?, ?, ?)' at -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From vbono at vinny.org Wed Jul 23 15:55:26 2003 From: vbono at vinny.org (Vincent J. Bono) Date: Wed, 23 Jul 2003 15:55:26 -0400 Subject: [rt-users] More: RT3 / Redhat 9 / Storable.xs Error References: <34C4E1392F32A549B9F2573F48F1A76E04BD1F38@amphion.rabobank.corp> <006a01c35112$db962fe0$9a06000a@VinnyPavillion> Message-ID: <055e01c35154$5ca732f0$9a06000a@VinnyPavillion> Okay all, Things that don't make a difference: using Perl 5.8.1 using Perl 5.x.x with multithread off using Storable 2.02 - 2.07 compiling Perl with large (64-bit) integers or floating point using 8 byte pointers thats all for now ----- Original Message ----- From: "Vincent J. Bono" To: "Hulsman, MJ (Mike)" ; Sent: Wednesday, July 23, 2003 8:06 AM Subject: Re: [rt-users] RT3 / Redhat 9 / Storable.xs Error > Hi Mike, > > Yes, I have tried that. No love. > > Things I have tried: > > export LANG=C > > backing storable down to 2.04 > > compiling perl-5.8.0-88 for non-multithreaded > > now trying perl 5.8.1 > > -vb > > ----- Original Message ----- > From: "Hulsman, MJ (Mike)" > To: "Vincent J. Bono" ; > Sent: Wednesday, July 23, 2003 7:56 AM > Subject: RE: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > > Try to stop apache first > > Then do an export LANG=C, start apache > > That is working for me. > > When my LANG=en_US.... the Storable gives an error.( not always at the > moment) > > > > > -----Oorspronkelijk bericht----- > > > Van: Vincent J. Bono [mailto:vbono at vinny.org] > > > Verzonden: woensdag 23 juli 2003 6:53 > > > Aan: rt-users at lists.fsck.com > > > Onderwerp: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > > > > > > > > Hello All, > > > > > > Has anyone yet found a solution to the Storable issue under RedHat 9? > > > > > > I have noted a few other packages on the web with this same > > > type of error > > > but no fixes yet. > > > > > > -vb > > > > > > ================================ > > > error: Assertion flags == 0 failed: file > > > "Storable.xs", line 2342 at > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/_freeze.al) line > > > 282. > > > > > > Stack: > > > [blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/_freeze.al):282] > > > [blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/nfreeze.al):270] > > > > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Stora > > > ble.pm:21] > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] > > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40] > > > [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056], at > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storab > > > le.pm line 21 > > > > > > context: ... > > > 187: # whether they should generate a full stack trace > > > (confess() and cluck()) > > > 188: # or simply report the caller's package (croak() and > > > carp()), respectively. > > > 189: # confess() and croak() die, carp() and > > > cluck() warn. > > > 190: > > > 191: sub croak { die shortmess @_ } > > > 192: sub confess { die longmess @_ } > > > 193: sub carp { warn shortmess @_ } > > > 194: sub cluck { warn longmess @_ } > > > 195: > > > ... > > > > > > code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/logcroak.al):66 > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/_freeze.al):283 > > > blib/lib/Storable.pm (autosplit into > > > blib/lib/auto/Storable/nfreeze.al):270 > > > > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21 > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 > > > /usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40 > > > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056 > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at > > http://fsck.com/rtfm > > > > > > > > > > ================================================ > > De informatie opgenomen in dit bericht kan vertrouwelijk zijn en > > is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht > > onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en > > de afzender direct te informeren door het bericht te retourneren. > > ================================================ > > The information contained in this message may be confidential > > and is intended to be exclusively for the addressee. Should you > > receive this message unintentionally, please do not use the contents > > herein and notify the sender immediately by return e-mail. > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From cag at us.ibm.com Wed Jul 23 16:21:25 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Wed, 23 Jul 2003 15:21:25 -0500 Subject: [rt-users] rt2-to-rt3 v1.15 import fails with errors Message-ID: Jesse, I need to upgrade my production instance of RT from 2.x before Friday when the old instance and the hardware and data center where it currently rests is shuttered. It sounds like 1.15 of the importer needs to be avoided. Will 1.16, or a release candidate for it, be ready by then? If not, would you recommend I install 3.0.3, use 1.13 of the importer, then upgrade to 3.0.4? Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Jesse Vincent Sent by: rt-users-admin at lists.fsck.com 07/23/03 02:53 PM To: matthew zeier cc: rt-users at lists.fsck.com Subject: Re: [rt-users] rt2-to-rt3 v1.15 import fails with errors On Wed, Jul 23, 2003 at 12:45:19PM -0700, matthew zeier wrote: > > syslog is spewing errors as I try to import my 15k tickets. Running with > v1.15. Abort it. The "Parent" errors speak to something going wrong with the new code in 1.15. A next rev of that code is somewhere on my today list. > Jul 23 12:27:42 help2 RT: DBD::mysql::st execute failed: Column 'Parent' > cannot be null at > /usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. > (/opt/rt3/lib/RT.pm:235) > Jul 23 12:27:42 help2 RT: RT::Handle=HASH(0x8d96de8) couldn't execute the > query 'INSERT INTO Attachments (ContentType, Parent, Subject, Headers, > Creator, Created, Content, ContentEncoding, TransactionId) VALUES (?, ?, ?, > ?, ?, ?, ?, ?, ?)' at -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Jul 23 16:32:24 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 23 Jul 2003 16:32:24 -0400 Subject: [rt-users] rt2-to-rt3 v1.15 import fails with errors In-Reply-To: References: Message-ID: <20030723203224.GC5335@pallas.fsck.com> On Wed, Jul 23, 2003 at 03:21:25PM -0500, Christian Gilmore wrote: > Jesse, > > I need to upgrade my production instance of RT from 2.x before Friday when > the old instance and the hardware and data center where it currently rests > is shuttered. It sounds like 1.15 of the importer needs to be avoided. > Will 1.16, or a release candidate for it, be ready by then? If not, would > you recommend I install 3.0.3, use 1.13 of the importer, then upgrade to > 3.0.4? Nothing in 3.0.4 breaks the old importer. Known issues: RT 3.0.0-3.0.4: on import, priority will not be set. (The version of RT in aegis fixes this) Importer 1.0-1.13: If ticket watchers don't have email addresses, they won't be imported. This was fixed in 1.15. If tickets have attachments other than singlepart email messages, those attachments might be attached to the wrong transactions. This was fixed _for me_ in 1.15. Clearly it didn't work for Matt. I suspect it's something on the order of a typo. > Thanks, > Christian -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Greg.Hering at bench.com Wed Jul 23 16:46:01 2003 From: Greg.Hering at bench.com (Greg.Hering at bench.com) Date: Wed, 23 Jul 2003 15:46:01 -0500 Subject: [rt-users] strange postmaster messages Message-ID: <1E11D88103D7BF44AF240F64215087B302354A06@al-ex01.al.bench.com> You need to reconfigure 'sendmail' so that the domain it sends mail from is one that is resolvable from the receiving sendmail's DNS. I believe that is the 'Dj' line in 'sendmail.cf'. Gregory L. Hering 4807 Bradford Drive Huntsville, AL 35805 (256) 722-6420 > -----Original Message----- > From: Joseph Spenner [mailto:joseph85750 at yahoo.com] > Sent: Tuesday, July 22, 2003 11:39 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] strange postmaster messages > > > I sometimes see messages as follows: > > Mail Delivery Subsystem wrote: > > > > The original message was received at Tue, 22 Jul > 2003 19:04:22 +0300 > > from rtbox.mydomain.com [10.26.10.26] > > > > ----- The following addresses had permanent fatal > errors ----- > > > > (reason: 553 5.1.8 > ... Domain of sender > address apache at rtbox.mydomain.com does not exist) > > > > ----- Transcript of session follows ----- > > ... while talking to lte2.domain.com.: > > >>> MAIL From: SIZE=3108 > > <<< 553 5.1.8 ... Domain > of sender address apache at rtbox.mydomain.com does not > exist > > 501 5.6.0 Data format error > > My RT seems to work fine, and mail flows correctly > from outside to inside, and inside to outside, but the > above type messages I don't understand. I'm not sure > if the recipients are receiving the messages during > the above issue. > > Any ideas? > > > __________________________________ > Do you Yahoo!? > Yahoo! SiteBuilder - Free, easy-to-use web site design > software http://sitebuilder.yahoo.com > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-> users > > Have you > read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > From b.boksa at sidebysite.de Wed Jul 23 17:32:37 2003 From: b.boksa at sidebysite.de (Benjamin Boksa) Date: Wed, 23 Jul 2003 23:32:37 +0200 Subject: [rt-users] More: RT3 / Redhat 9 / Storable.xs Error In-Reply-To: <055e01c35154$5ca732f0$9a06000a@VinnyPavillion> Message-ID: <2E675181-BD55-11D7-91F7-00039310C34C@sidebysite.de> Hi Vincent, Had a lot of Problems with AxKit (something different) on Red Hat 9, which finally showed that the Perl shipping with Red Hat 9 was corrupt. So I wrote a small installation documentation which includes a clean installation of Perl. Even though it is not in the documentation I have HTML::Mason running fine on that system and so far no module installation was impossible. You can find the documentation at: http://www.axkit.org/wiki/view/AxKit/AxKitRedHat9 Maybe your problem can be solved if you just change LANG in /etc/sysconfig/i18n and relogin before you recompile perl. I haven't had the time to test an installation of RT on that system, but I am quite sure it could be easily done. If that solves your problem please let me know, if not please let me know, so that I can do a RT3 test installation on the test-system in office. If that goes absolutely the wrong way I am sorry fpr wasting your time. Regards, Benne Am Mittwoch, 23.07.03, um 21:55 Uhr (Europe/Paris) schrieb Vincent J. Bono: > Okay all, > > Things that don't make a difference: > > using Perl 5.8.1 > > using Perl 5.x.x with multithread off > > using Storable 2.02 - 2.07 > > compiling Perl with large (64-bit) integers or floating point > > using 8 byte pointers > > thats all for now > > > ----- Original Message ----- > From: "Vincent J. Bono" > To: "Hulsman, MJ (Mike)" ; > > Sent: Wednesday, July 23, 2003 8:06 AM > Subject: Re: [rt-users] RT3 / Redhat 9 / Storable.xs Error > > >> Hi Mike, >> >> Yes, I have tried that. No love. >> >> Things I have tried: >> >> export LANG=C >> >> backing storable down to 2.04 >> >> compiling perl-5.8.0-88 for non-multithreaded >> >> now trying perl 5.8.1 >> >> -vb >> >> ----- Original Message ----- >> From: "Hulsman, MJ (Mike)" >> To: "Vincent J. Bono" ; >> Sent: Wednesday, July 23, 2003 7:56 AM >> Subject: RE: [rt-users] RT3 / Redhat 9 / Storable.xs Error >> >> >>> Try to stop apache first >>> Then do an export LANG=C, start apache >>> That is working for me. >>> When my LANG=en_US.... the Storable gives an error.( not always at >>> the >> moment) >>> >>>> -----Oorspronkelijk bericht----- >>>> Van: Vincent J. Bono [mailto:vbono at vinny.org] >>>> Verzonden: woensdag 23 juli 2003 6:53 >>>> Aan: rt-users at lists.fsck.com >>>> Onderwerp: [rt-users] RT3 / Redhat 9 / Storable.xs Error >>>> >>>> >>>> Hello All, >>>> >>>> Has anyone yet found a solution to the Storable issue under RedHat >>>> 9? >>>> >>>> I have noted a few other packages on the web with this same >>>> type of error >>>> but no fixes yet. >>>> >>>> -vb >>>> >>>> ================================ >>>> error: Assertion flags == 0 failed: file >>>> "Storable.xs", line 2342 at >>>> blib/lib/Storable.pm (autosplit into >>>> blib/lib/auto/Storable/_freeze.al) line >>>> 282. >>>> >>>> Stack: >>>> [blib/lib/Storable.pm (autosplit into >>>> blib/lib/auto/Storable/_freeze.al):282] >>>> [blib/lib/Storable.pm (autosplit into >>>> blib/lib/auto/Storable/nfreeze.al):270] >>>> >>>> [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Stora >>>> ble.pm:21] >>>> [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507] >>>> [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40] >>>> [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056], >>>> at >>>> /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storab >>>> le.pm line 21 >>>> >>>> context: ... >>>> 187: # whether they should generate a full stack trace >>>> (confess() and cluck()) >>>> 188: # or simply report the caller's package (croak() >>>> and >>>> carp()), respectively. >>>> 189: # confess() and croak() die, carp() and >>>> cluck() warn. >>>> 190: >>>> 191: sub croak { die shortmess @_ } >>>> 192: sub confess { die longmess @_ } >>>> 193: sub carp { warn shortmess @_ } >>>> 194: sub cluck { warn longmess @_ } >>>> 195: >>>> ... >>>> >>>> code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 >>>> blib/lib/Storable.pm (autosplit into >>>> blib/lib/auto/Storable/logcroak.al):66 >>>> blib/lib/Storable.pm (autosplit into >>>> blib/lib/auto/Storable/_freeze.al):283 >>>> blib/lib/Storable.pm (autosplit into >>>> blib/lib/auto/Storable/nfreeze.al):270 >>>> >>>> /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/ >>>> Storable.pm:21 >>>> /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507 >>>> /usr/lib/perl5/site_perl/5.8.0/Apache/Session/File.pm:40 >>>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1056 >>>> >>>> >>>> _______________________________________________ >>>> rt-users mailing list >>>> rt-users at lists.fsck.com >>>> http://lists.fsck.com/mailman/listinfo/rt-users >>>> >>>> Have you read the FAQ? The RT FAQ Manager lives at >>> http://fsck.com/rtfm >>> >>> >>> >>> >>> ================================================ >>> De informatie opgenomen in dit bericht kan vertrouwelijk zijn en >>> is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht >>> onterecht ontvangt, wordt u verzocht de inhoud niet te gebruiken en >>> de afzender direct te informeren door het bericht te retourneren. >>> ================================================ >>> The information contained in this message may be confidential >>> and is intended to be exclusively for the addressee. Should you >>> receive this message unintentionally, please do not use the contents >>> herein and notify the sender immediately by return e-mail. >>> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> >> Have you read the FAQ? The RT FAQ Manager lives at >> http://fsck.com/rtfm >> > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From jjasen at datafoundation.com Wed Jul 23 17:39:30 2003 From: jjasen at datafoundation.com (John Jasen) Date: Wed, 23 Jul 2003 17:39:30 -0400 (EDT) Subject: [rt-users] rt3 and LDAP integration? Message-ID: I looked through the docs and mailing list archives, perhaps not thoroughly enough, but didn't see anything that indicated that rt3.x can use an LDAP server for authentication of users. Can it, and if so, can anyone point me in the right directions? Thanks From lists at flothow.de Wed Jul 23 17:48:33 2003 From: lists at flothow.de (Sebastian Flothow) Date: Wed, 23 Jul 2003 23:48:33 +0200 Subject: [rt-users] new users can't login / digest:: md5 ?? In-Reply-To: Message-ID: <67C97918-BD57-11D7-9A28-000393B2BB20@flothow.de> Am Mittwoch, den 23. Juli 2003, um 19:43, schrieb Hodge, Jeff F (ECIII): > perl -MCPAN -i '/Digest::Md5/' That would be perl -MCPAN -e 'i /Digest::Md5/', as 'i' is a command to the CPAN module, not the perl interpreter. I'd suggest you run the interactive CPAN shell (cpan, or if this doesn't work, perl -MCPAN -e shell). First, check which mirrors you are using, it may well be that they are broken or outdated; this could be the reason for the "don't know what it is" message. Then, try i /Digest::Md5/ or install /Digest::Md5/. If all this fails, you can still download Digest::MD5 from CPAN and install it manually. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From stewart.james at vu.edu.au Wed Jul 23 18:51:50 2003 From: stewart.james at vu.edu.au (Stewart James) Date: Thu, 24 Jul 2003 08:51:50 +1000 (EST) Subject: [rt-users] rt3 and LDAP integration? In-Reply-To: References: Message-ID: http://lists.fsck.com/pipermail/rt-users/2003-March/012550.html is the thread you want in regards to this has a User_Local.pm file for auth with ldap. I also recently sent of a tar.gz file to Jesse for the contrib directory of rt3 repository, that will allow the mail system to do lookups on an ldap server so that if a ldap user sends email, and a new account needs to be created it will be created with the ldap userid. Cheers, Stewart On Wed, 23 Jul 2003, John Jasen wrote: > Date: Wed, 23 Jul 2003 17:39:30 -0400 (EDT) > From: John Jasen > To: rt-users at lists.fsck.com > Subject: [rt-users] rt3 and LDAP integration? > > > I looked through the docs and mailing list archives, perhaps not > thoroughly enough, but didn't see anything that indicated that rt3.x can > use an LDAP server for authentication of users. Can it, and if so, can > anyone point me in the right directions? > > Thanks > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From les at futuresource.com Wed Jul 23 19:01:18 2003 From: les at futuresource.com (Les Mikesell) Date: 23 Jul 2003 18:01:18 -0500 Subject: [rt-users] rt3 and LDAP integration? In-Reply-To: References: Message-ID: <1059001273.3860.17.camel@moola.futuresource.com> On Wed, 2003-07-23 at 16:39, John Jasen wrote: > I looked through the docs and mailing list archives, perhaps not > thoroughly enough, but didn't see anything that indicated that rt3.x can > use an LDAP server for authentication of users. Can it, and if so, can > anyone point me in the right directions? If it's still the same as rt2, it can use any authentication that apache can use. I dropped in the mod_auth_pam apache module so it uses approximately the same thing as the Linux system itself, which is configured to check the local password file first, then use pam_smb to authenticate against an NT domain controller. I don't think anything would have to change in the rt/apache setup to use pam_ldap instead - or you could use mod_auth_ldap directly in apache. --- Les Mikesell les at futuresource.com From lists at flothow.de Wed Jul 23 21:02:18 2003 From: lists at flothow.de (Sebastian Flothow) Date: Thu, 24 Jul 2003 03:02:18 +0200 Subject: [rt-users] new users can't login / digest:: md5 ?? In-Reply-To: Message-ID: <78D06404-BD72-11D7-9A28-000393B2BB20@flothow.de> [I assume you just forgot to CC the list, I'm CCing it now.] Am Donnerstag, den 24. Juli 2003, um 02:02, schrieb Hodge, Jeff F (ECIII): > actually perldoc perllocal lists the mod twice v2.26 and v2.16?? -this > seems off IIRC, perllocal ist just a chronological log of all module installations, so that's to be expected. However, if perllocal shows different installation locations for the two versions, the old one may still be there. If it is, remove it. > This installation hasn't improved my original situation. This question is probably insulting, but - did you remember to fully stop and start Apache after installing Digest::MD5? You could also test Digest::MD5 independently, e.g.: perl -MDigest::MD5=md5_hex -le 'print md5_hex "foobar"' Compare the results to some other MD5 implementation, e.g. the MD5() function in MySQL. > Looking in the rt3.users (mysql) table I notice that the new users are > added to the table but all users have the same encrypted string for a > password, Well, as a workaround, you could set passwords manually in the DB, though I admit it's ugly. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From jesse at bestpractical.com Wed Jul 23 22:52:09 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 23 Jul 2003 22:52:09 -0400 Subject: [rt-users] RT 2 to RT 3 v 1.16 Message-ID: <20030724025209.GW5335@pallas.fsck.com> Is now available. This version should fix up a couple of problems including possibly misfiled attachments and not warning if the directory output is directed to doesn't exist. As always, you can download it from: http://fsck.com/pub/rt/devel/rt2-to-rt3.tar.gz I'd be interested to hear how folks do with this. -jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From ken at freeswan.ca Wed Jul 23 23:16:47 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Wed, 23 Jul 2003 23:16:47 -0400 (EDT) Subject: [rt-users] rt3 and LDAP integration? In-Reply-To: Message-ID: -----BEGIN PGP SIGNED MESSAGE----- I modified rtimportldap to import my users from ldap -> MySQL directly, and run it via cron. Not ideal, but at least it required no code changes to RT directly. On Wed, 23 Jul 2003, John Jasen wrote: > > I looked through the docs and mailing list archives, perhaps not > thoroughly enough, but didn't see anything that indicated that rt3.x can > use an LDAP server for authentication of users. Can it, and if so, can > anyone point me in the right directions? > > Thanks > - -- Ken Bantoft Super FreeS/WAN Maintainer ken at freeswan.ca http://www.freeswan.ca PGP Key: finger ken at bantoft.org "We can factor the number 15 with quantum computers. We can also factor the number 15 with a dog trained to bark three times." -- Robert Harley, 5/12/01, Sci.crypt -----BEGIN PGP SIGNATURE----- Version: 2.6.3ia Charset: noconv iQCVAwUBPx9PoViWUusaxGxpAQGpMAQAuAAkeHUSXqwAC8EvPCfVCIY2lgla4uVE yfRSPFlXzhS1uhzJ7tO4k2LqhBt1SsjMtH+5zhez3rlgr1ba+WXig2aLgk33TxIm EsJbJK3Cv2P8XQgz4GOeRNZ4BRHNI/+SUoCumQ2ccx13r7H/nfwu/u94UM5EC8VB XQTxz4LWyNg= =0+MS -----END PGP SIGNATURE----- From gordon at morenet.net.nz Thu Jul 24 00:17:11 2003 From: gordon at morenet.net.nz (Gordon Smith) Date: Thu, 24 Jul 2003 16:17:11 +1200 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> Message-ID: <005401c3519a$75c62840$fa01a8c0@Gordonlaptop> What I did to fix the Storable.pm issue was: 1. Set locale correctly (C) 2. compile & install perl without threading 3. install both Storable & Encode manually. Storable failed tests installing off cpan because it wanted perl v5.8.1??? Apache, fastcgi are manually installed. MySQL 4 is an RPM install From mailing_list at thaile.com Thu Jul 24 00:22:44 2003 From: mailing_list at thaile.com (Kittiwat Manosuthi) Date: Thu, 24 Jul 2003 11:22:44 +0700 Subject: [rt-users] Problem running rt2-to-rt3-v1.13 References: <02d001c3503b$99ddd350$0200a8c0@pnvax> <20030722114507.GA29095@dorfl.internal.moreton.com.au> Message-ID: <018b01c3519b$3b6632c0$0200a8c0@pnvax> "Phil Homewood" wrote: > Kittiwat Manosuthi wrote: > > But the problem occurred when running dumpfile-to-rt-3.0. > > There have been a couple of problems with the 1.13 upgrade > tools and RT 3.0.4, which have come to light in the last > few days. Stay tuned for v.1.14 of the upgrade tools, which > should be out any day now. Grabbed the new upgrade tool (1.16), run it, and same problem. Anyone could advise, or point me to the right direction? Thanks a lot -Kittiwat [...user creation finished...] Importing groups ggrrrrrrrrrrrrrrrrrrrrq[Thu Jul 24 03:16:25 2003] [warning]: Failed to create queue for$VAR1 = { 'LastUpdatedBy' => '866', 'CommentAddress' => 'rt-comment at localhost', 'Disabled' => '1', 'CorrespondAddress' => 'rt at localhost', 'Created' => '2002-08-19 10:36:04', 'Name' => 'general', 'LastUpdated' => '2002-10-30 07:54:48', 'Description' => 'The default queue', 'Creator' => '1' }; (/usr/local/rt3/lib/RT.pm:235) q[Thu Jul 24 03:16:25 2003] [warning]: Failed to create queue for$VAR1 = { 'CorrespondAddress' => 'billing@@???.com', 'Creator' => '866', 'DefaultDueIn' => '2', 'CommentAddress' => 'billing-comment@@???.com', 'InitialPriority' => '10', 'LastUpdatedBy' => '866', 'Created' => '2002-10-30 05:48:03', 'Name' => '???_billing', 'LastUpdated' => '2002-10-30 05:48:03', 'Description' => '??? - Billing' }; (/usr/local/rt3/lib/RT.pm:235) [Thu Jul 24 03:16:25 2003] [warning]: DBD::mysql::st execute failed: Column 'ObjectId' cannot be null at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/usr/local/rt3/lib/RT.pm:235) [Thu Jul 24 03:16:25 2003] [warning]: RT::Handle=HASH(0x8af8784) couldn't execute the query 'INSERT INTO ACL (PrincipalId, DelegatedFrom, RightName, ObjectId, PrincipalType, DelegatedBy, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?)' at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/usr/local/rt3/lib/RT.pm:235) [Thu Jul 24 03:16:25 2003] [warning]: DBD::mysql::st execute failed: Column 'ObjectId' cannot be null at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. (/usr/local/rt3/lib/RT.pm:235) [Thu Jul 24 03:16:25 2003] [warning]: RT::Handle=HASH(0x8af8784) couldn't execute the query 'INSERT INTO ACL (PrincipalId, DelegatedFrom, RightName, ObjectId, PrincipalType, DelegatedBy, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?)' at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417. (/usr/local/rt3/lib/RT.pm:235) From jesse at bestpractical.com Thu Jul 24 00:27:08 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 00:27:08 -0400 Subject: [rt-users] Problem running rt2-to-rt3-v1.13 In-Reply-To: <018b01c3519b$3b6632c0$0200a8c0@pnvax> References: <02d001c3503b$99ddd350$0200a8c0@pnvax> <20030722114507.GA29095@dorfl.internal.moreton.com.au> <018b01c3519b$3b6632c0$0200a8c0@pnvax> Message-ID: <20030724042708.GA5335@pallas.fsck.com> On Thu, Jul 24, 2003 at 11:22:44AM +0700, Kittiwat Manosuthi wrote: > "Phil Homewood" wrote: > > > Kittiwat Manosuthi wrote: > > > But the problem occurred when running dumpfile-to-rt-3.0. > > > > There have been a couple of problems with the 1.13 upgrade > > tools and RT 3.0.4, which have come to light in the last > > few days. Stay tuned for v.1.14 of the upgrade tools, which > > should be out any day now. > > > Grabbed the new upgrade tool (1.16), run it, and same problem. > Anyone could advise, or point me to the right direction? You did a full fresh export with the 1.16 tool before doing the import? Are there errors listed in your syslog or mysql log for the initial import? It _sounds_ like you've got data corruption somewhere. > > Thanks a lot > -Kittiwat > > > [...user creation finished...] > Importing groups > ggrrrrrrrrrrrrrrrrrrrrq[Thu Jul 24 03:16:25 2003] [warning]: Failed to > create queue for$VAR1 = { > 'LastUpdatedBy' => '866', > 'CommentAddress' => 'rt-comment at localhost', > 'Disabled' => '1', > 'CorrespondAddress' => 'rt at localhost', > 'Created' => '2002-08-19 10:36:04', > 'Name' => 'general', > 'LastUpdated' => '2002-10-30 07:54:48', > 'Description' => 'The default queue', > 'Creator' => '1' > }; > (/usr/local/rt3/lib/RT.pm:235) > q[Thu Jul 24 03:16:25 2003] [warning]: Failed to create queue for$VAR1 = { > 'CorrespondAddress' => 'billing@@???.com', > 'Creator' => '866', > 'DefaultDueIn' => '2', > 'CommentAddress' => 'billing-comment@@???.com', > 'InitialPriority' => '10', > 'LastUpdatedBy' => '866', > 'Created' => '2002-10-30 05:48:03', > 'Name' => '???_billing', > 'LastUpdated' => '2002-10-30 05:48:03', > 'Description' => '??? - Billing' > }; > (/usr/local/rt3/lib/RT.pm:235) > [Thu Jul 24 03:16:25 2003] [warning]: DBD::mysql::st execute failed: Column > 'ObjectId' cannot be null at > /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. > (/usr/local/rt3/lib/RT.pm:235) > [Thu Jul 24 03:16:25 2003] [warning]: RT::Handle=HASH(0x8af8784) couldn't > execute the query 'INSERT INTO ACL (PrincipalId, DelegatedFrom, RightName, > ObjectId, PrincipalType, DelegatedBy, ObjectType) VALUES (?, ?, ?, ?, ?, ?, > ?)' at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > line 417. > (/usr/local/rt3/lib/RT.pm:235) > [Thu Jul 24 03:16:25 2003] [warning]: DBD::mysql::st execute failed: Column > 'ObjectId' cannot be null at > /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410. > (/usr/local/rt3/lib/RT.pm:235) > [Thu Jul 24 03:16:25 2003] [warning]: RT::Handle=HASH(0x8af8784) couldn't > execute the query 'INSERT INTO ACL (PrincipalId, DelegatedFrom, RightName, > ObjectId, PrincipalType, DelegatedBy, ObjectType) VALUES (?, ?, ?, ?, ?, ?, > ?)' at /usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm > line 417. > (/usr/local/rt3/lib/RT.pm:235) > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mrz at intelenet.net Thu Jul 24 00:33:46 2003 From: mrz at intelenet.net (matthew zeier) Date: Wed, 23 Jul 2003 21:33:46 -0700 Subject: [rt-users] rt3.0.4, error displaying .txt attachments Message-ID: <006901c3519c$c5b18780$0a16160a@desktop> redhat 8.0, perl 5.8 (vendor), modperl1, mysql 4.0.14 (rpms) Imported a bunch of tickets and was spot checking them. I noticed that tickets with .txt attachments break when trying to display them. I gather the encoding type wasn't set during the import? .pdf, .doc and .xls appear to work fine. If this is more appropriate for rt-devel, let me know. System error error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:171 /opt/rt3/lib/RT/Attachment_Overlay.pm:316 /opt/rt3/share/html/Ticket/Attachment/dhandler:65 /opt/rt3/share/html/autohandler:163 Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131 HTML::Mason::Exceptions::rethrow_exception('Unknown encoding \'\' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191 Carp::croak('Unknown encoding \'\'') called at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 171 Encode::from_to('Domain: columbia-ga.a1-discount-hotels.com^JUsername: columbia-ga^JPassword: ... more stuff ... installed.^JAssigned IP number: 216.71.44.117^J^J', 'utf8', undef) called at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 RT::Attachment::OriginalContent('RT::Attachment=HASH(0x8db0144)') called at /opt/rt3/share/html/Ticket/Attachment/dhandler line 65 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8db420 0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 eval {...}('HTML::Mason::Component::FileBased=HASH(0x8db4200)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 752 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x 8db4704)') called at /opt/rt3/share/html/autohandler line 163 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x90342b 8)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1057 eval {...}('HTML::Mason::Component::FileBased=HASH(0x90342b8)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8db47 04)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8db4704)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl er=HASH(0x8db4704)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( 0x92a2eb8)', 'Apache=SCALAR(0x91b15e0)') called at /opt/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0 -- matthew zeier | "Nothing in life is to be feared. InteleNet Communications, Inc. | It is only to be understood." (949) 784-7904 | - Marie Curie From jesse at bestpractical.com Thu Jul 24 00:37:26 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 00:37:26 -0400 Subject: [rt-users] rt3.0.4, error displaying .txt attachments In-Reply-To: <006901c3519c$c5b18780$0a16160a@desktop> References: <006901c3519c$c5b18780$0a16160a@desktop> Message-ID: <20030724043726.GB5335@pallas.fsck.com> Ah. interesting. It's 12:30 am here, but I should be able to update RT 3.0.x to cope with unencoded imported text attachments, and I'll also have a look at transcoding the attachments imported from 2.0.x. ( read as "I know what's wrong and how to fix it" ) On Wed, Jul 23, 2003 at 09:33:46PM -0700, matthew zeier wrote: > > redhat 8.0, perl 5.8 (vendor), modperl1, mysql 4.0.14 (rpms) > > > Imported a bunch of tickets and was spot checking them. I noticed that > tickets with .txt attachments break when trying to display them. I gather > the encoding type wasn't set during the import? .pdf, .doc and .xls appear > to work fine. > > If this is more appropriate for rt-devel, let me know. > > System error > > error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line > 316 > > context: ... > 187: # whether they should generate a full stack trace (confess() and > cluck()) > 188: # or simply report the caller's package (croak() and carp()), > respectively. > 189: # confess() and croak() die, carp() and cluck() warn. > 190: > 191: sub croak { die shortmess @_ } > 192: sub confess { die longmess @_ } > 193: sub carp { warn shortmess @_ } > 194: sub cluck { warn longmess @_ } > 195: > ... > > code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:171 > /opt/rt3/lib/RT/Attachment_Overlay.pm:316 > /opt/rt3/share/html/Ticket/Attachment/dhandler:65 > /opt/rt3/share/html/autohandler:163 > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line > 131 > HTML::Mason::Exceptions::rethrow_exception('Unknown encoding \'\' at > /opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J') called at > /usr/lib/perl5/5.8.0/Carp.pm line 191 > Carp::croak('Unknown encoding \'\'') called at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 171 > Encode::from_to('Domain: columbia-ga.a1-discount-hotels.com^JUsername: > columbia-ga^JPassword: > > ... more stuff ... > > installed.^JAssigned IP number: 216.71.44.117^J^J', 'utf8', undef) called at > /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > RT::Attachment::OriginalContent('RT::Attachment=HASH(0x8db0144)') called at > /opt/rt3/share/html/Ticket/Attachment/dhandler line 65 > HTML::Mason::Commands::__ANON__ at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8db420 > 0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 1062 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x8db4200)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > HTML::Mason::Request::comp(undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 752 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > 8db4704)') called at /opt/rt3/share/html/autohandler line 163 > HTML::Mason::Commands::__ANON__ at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x90342b > 8)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 1057 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x90342b8)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > HTML::Mason::Request::comp(undef, undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 > eval {...}(undef, undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 > eval {...}(undef, undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8db47 > 04)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm > line 134 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8db4704)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl > er=HASH(0x8db4704)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x92a2eb8)', 'Apache=SCALAR(0x91b15e0)') called at /opt/rt3/bin/webmux.pl > line 118 > RT::Mason::handler('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0 > eval {...}('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0 > > > > > -- > matthew zeier | "Nothing in life is to be feared. > InteleNet Communications, Inc. | It is only to be understood." > (949) 784-7904 | - Marie Curie > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From freebsd at coal.sentex.ca Thu Jul 24 00:39:55 2003 From: freebsd at coal.sentex.ca (freebsd at coal.sentex.ca) Date: Thu, 24 Jul 2003 00:39:55 -0400 Subject: [rt-users] RT3.0.4 not sending mail? Message-ID: <20030724043955.GX1532@sentex.net> I've *just* set up 3.0.4, and it's sporadically not sending mail. Sometimes it does, sometimes it doesn't. I'm currently trying 'sendmail' instead of 'sendmailpipe', but it's hard to tell yet if that's made any difference. I guess the lead-in question is: where the heck are the logs? Logging in RT2 'just worked', but I can't seem to find where the logs are being kept in RT3. From rspier at pobox.com Thu Jul 24 00:39:33 2003 From: rspier at pobox.com (Robert Spier) Date: Wed, 23 Jul 2003 21:39:33 -0700 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <005401c3519a$75c62840$fa01a8c0@Gordonlaptop> References: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> <005401c3519a$75c62840$fa01a8c0@Gordonlaptop> Message-ID: > 1. Set locale correctly (C) Try putting SetEnv LANG "en_US" in your Apache httpd.conf. (If you're elsewhere, you may use a different locale, or "C") That may be sufficient to make this work. > 2. compile & install perl without threading This shouldn't be necessary. Threading in 5.8.0 doesn't get in the way unless you use it. -R From mrz at intelenet.net Thu Jul 24 00:46:04 2003 From: mrz at intelenet.net (matthew zeier) Date: Wed, 23 Jul 2003 21:46:04 -0700 Subject: [rt-users] rt3.0.4, error displaying .txt attachments References: <006901c3519c$c5b18780$0a16160a@desktop> Message-ID: <009b01c3519e$7d3b0b50$0a16160a@desktop> oh, and this only happens on tickets that came in through the import. Newly attached .txt files work just fine. helloworld.txt works and is newly attached. domains.txt fails. ContentEncoding is the same. ContentType for both is "text/plain". Whether this helps or not I don't know. mysql> select TransactionId, Filename, ContentEncoding from Attachments where Filename = "helloworld.txt"; +---------------+----------------+-----------------+ | TransactionId | Filename | ContentEncoding | +---------------+----------------+-----------------+ | 71899 | helloworld.txt | none | +---------------+----------------+-----------------+ mysql> select TransactionId, Filename, ContentEncoding from Attachments where Filename = "domains.txt"; +---------------+-------------+-----------------+ | TransactionId | Filename | ContentEncoding | +---------------+-------------+-----------------+ | 66366 | domains.txt | none | +---------------+-------------+-----------------+ 1 row in set (7.36 sec) ----- Original Message ----- From: "matthew zeier" To: Sent: Wednesday, July 23, 2003 9:33 PM Subject: [rt-users] rt3.0.4, error displaying .txt attachments > > redhat 8.0, perl 5.8 (vendor), modperl1, mysql 4.0.14 (rpms) > > > Imported a bunch of tickets and was spot checking them. I noticed that > tickets with .txt attachments break when trying to display them. I gather > the encoding type wasn't set during the import? .pdf, .doc and .xls appear > to work fine. > > If this is more appropriate for rt-devel, let me know. > > System error > > error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line > 316 > > context: ... > 187: # whether they should generate a full stack trace (confess() and > cluck()) > 188: # or simply report the caller's package (croak() and carp()), > respectively. > 189: # confess() and croak() die, carp() and cluck() warn. > 190: > 191: sub croak { die shortmess @_ } > 192: sub confess { die longmess @_ } > 193: sub carp { warn shortmess @_ } > 194: sub cluck { warn longmess @_ } > 195: > ... > > code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:171 > /opt/rt3/lib/RT/Attachment_Overlay.pm:316 > /opt/rt3/share/html/Ticket/Attachment/dhandler:65 > /opt/rt3/share/html/autohandler:163 > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line > 131 > HTML::Mason::Exceptions::rethrow_exception('Unknown encoding \'\' at > /opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J') called at > /usr/lib/perl5/5.8.0/Carp.pm line 191 > Carp::croak('Unknown encoding \'\'') called at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 171 > Encode::from_to('Domain: columbia-ga.a1-discount-hotels.com^JUsername: > columbia-ga^JPassword: > > ... more stuff ... > > installed.^JAssigned IP number: 216.71.44.117^J^J', 'utf8', undef) called at > /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > RT::Attachment::OriginalContent('RT::Attachment=HASH(0x8db0144)') called at > /opt/rt3/share/html/Ticket/Attachment/dhandler line 65 > HTML::Mason::Commands::__ANON__ at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8db420 > 0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 1062 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x8db4200)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > HTML::Mason::Request::comp(undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 752 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x > 8db4704)') called at /opt/rt3/share/html/autohandler line 163 > HTML::Mason::Commands::__ANON__ at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x90342b > 8)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line > 1057 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x90342b8)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > HTML::Mason::Request::comp(undef, undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 > eval {...}(undef, undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 > eval {...}(undef, undef, undef) called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8db47 > 04)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm > line 134 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8db4704)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl > er=HASH(0x8db4704)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x92a2eb8)', 'Apache=SCALAR(0x91b15e0)') called at /opt/rt3/bin/webmux.pl > line 118 > RT::Mason::handler('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0 > eval {...}('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0 > > > > > -- > matthew zeier | "Nothing in life is to be feared. > InteleNet Communications, Inc. | It is only to be understood." > (949) 784-7904 | - Marie Curie > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From jesse at bestpractical.com Thu Jul 24 00:51:57 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 00:51:57 -0400 Subject: [rt-users] rt3.0.4, error displaying .txt attachments In-Reply-To: <009b01c3519e$7d3b0b50$0a16160a@desktop> References: <006901c3519c$c5b18780$0a16160a@desktop> <009b01c3519e$7d3b0b50$0a16160a@desktop> Message-ID: <20030724045157.GC5335@pallas.fsck.com> On Wed, Jul 23, 2003 at 09:46:04PM -0700, matthew zeier wrote: > oh, and this only happens on tickets that came in through the import. Newly > attached .txt files work just fine. helloworld.txt works and is newly > attached. domains.txt fails. ContentEncoding is the same. ContentType for > both is "text/plain". That is consistent with my diagnosis From mkirk at sonic.net Thu Jul 24 01:26:54 2003 From: mkirk at sonic.net (Matt Kirk) Date: Wed, 23 Jul 2003 22:26:54 -0700 Subject: [rt-users] Installation problem - Repost Message-ID: I have still not had any luck with my installation and am reposting my original plea for help. Any advise is welcome =) I have successfully installed RT 3.03 on a non-production box to get familiar with it and had no problems. I am now installing it on a Redhat 7.3 running kernel 2.4.21 and keep getting the error listed below. I'm at a loss as to why this is failing. The rt3 database is being created and populated with some records. I have all the correct modules installed per "make perl sbin/rt-test-dependencies --with-mysql --with-modperl1". I reinstalled the DBD::mysql-2.1028 just to make sure it wasn't a mysql lib problem. Here is the error. Any ideas? [root at admin rt-3-0-3]# make initialize-database /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create a new database and grant RT access to that database, this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. schema sucessfully inserted Now inserting database ACLs Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...[Wed Jul 9 05:35:52 2003] [crit]: Found a principal (1) that was neither a user nor a group (/opt/rt3/lib/RT/Principal_Overlay.pm:93) Can't call method "Id" on an undefined value at /opt/rt3/lib/RT/Group_Overlay.pm line 541. make: *** [initialize-database] Error 9 From mailing_list at thaile.com Thu Jul 24 02:31:47 2003 From: mailing_list at thaile.com (Kittiwat Manosuthi) Date: Thu, 24 Jul 2003 13:31:47 +0700 Subject: [rt-users] Problem running rt2-to-rt3-v1.13 References: <02d001c3503b$99ddd350$0200a8c0@pnvax> <20030722114507.GA29095@dorfl.internal.moreton.com.au> <018b01c3519b$3b6632c0$0200a8c0@pnvax> <20030724042708.GA5335@pallas.fsck.com> Message-ID: <02c801c351ad$429af730$0200a8c0@pnvax> "Jesse Vincent" wrote: > > Kittiwat Manosuthi wrote: > > > > Grabbed the new upgrade tool (1.16), run it, and same problem. > > Anyone could advise, or point me to the right direction? > > You did a full fresh export with the 1.16 tool before doing the import? > Are there errors listed in your syslog or mysql log for the initial > import? It _sounds_ like you've got data corruption somewhere. Bingo! Did full fresh export, and it's done. Thanks Jesse. -Kittiwat From Samuel.Senoner at eurac.edu Thu Jul 24 02:43:16 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Thu, 24 Jul 2003 08:43:16 +0200 Subject: [rt-users] rt3 and LDAP integration? Message-ID: <8ABC35686C73554691F3481C4023BE5E932DA4@abz01lan.eurac.edu> Strange, because in the mailing list there is plenty of mails about LDAP. To be exact, RT3 can't authenticate with LDAP. RT3 uses an external authentication, the one of the Web Server. I used Auth Ldap. But probably it is not what you searched, because Apache settings shouldn't belong here. I think you search for a User Information Lookup from LDAP, right? I sent a mail, a week ago describing my experience and modules used. It is a good way if you want to have all Infos from LDAP. Samuel -----Original Message----- From: John Jasen [mailto:jjasen at datafoundation.com] Sent: Wednesday,23 July,2003 23:40 To: rt-users at lists.fsck.com Subject: [rt-users] rt3 and LDAP integration? I looked through the docs and mailing list archives, perhaps not thoroughly enough, but didn't see anything that indicated that rt3.x can use an LDAP server for authentication of users. Can it, and if so, can anyone point me in the right directions? Thanks _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From Samuel.Senoner at eurac.edu Thu Jul 24 02:49:13 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Thu, 24 Jul 2003 08:49:13 +0200 Subject: [rt-users] RT3.0.4 not sending mail? Message-ID: <8ABC35686C73554691F3481C4023BE5E932DA5@abz01lan.eurac.edu> I read this answer yesterday, or the day before yesterday. Anyway. Activate the log in RT_SiteConfig.pm You can set the log method (debug is the most detailled) Samuel -----Original Message----- From: freebsd at coal.sentex.ca [mailto:freebsd at coal.sentex.ca] Sent: Thursday,24 July,2003 06:40 To: rt-users at lists.fsck.com Subject: [rt-users] RT3.0.4 not sending mail? I've *just* set up 3.0.4, and it's sporadically not sending mail. Sometimes it does, sometimes it doesn't. I'm currently trying 'sendmail' instead of 'sendmailpipe', but it's hard to tell yet if that's made any difference. I guess the lead-in question is: where the heck are the logs? Logging in RT2 'just worked', but I can't seem to find where the logs are being kept in RT3. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From perreal at lyon.cemagref.fr Thu Jul 24 04:06:29 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Thu, 24 Jul 2003 10:06:29 +0200 Subject: [rt-users] RT2/RT3 feature differences Message-ID: <3F1F9385.8010003@lyon.cemagref.fr> It seems that several features that were parts of RT2 are not included of RT3 but some code of the later looks like either these features have been planned but not implemented or they have been deleted and not yet re-implemented... What can RT developpers say us about : - enhanced mail gateway ? - external user database/directory lookup (like LDAP...) ? Thanks. -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87. Fax: (+33) 4.78.47.78.75. Site: http://www.lyon.cemagref.fr/ From hwagener at hamburg.fcb.com Thu Jul 24 04:09:16 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 24 Jul 2003 10:09:16 +0200 Subject: [rt-users] RT2/RT3 feature differences In-Reply-To: <3F1F9385.8010003@lyon.cemagref.fr> References: <3F1F9385.8010003@lyon.cemagref.fr> Message-ID: <1E8A6949-BDAE-11D7-9902-003065DC18B8@hamburg.fcb.com> On Donnerstag, 24. Juli 2003, at 10:06 Uhr, Guillaume Perr?al wrote: > It seems that several features that were parts of RT2 are not included > of RT3 but some code of the later looks like either these features > have been planned but not implemented or they have been deleted and > not yet re-implemented... Although I am not a developer, I will try to answer Your questions > What can RT developpers say us about : > - enhanced mail gateway ? Not available (yet). No date of arrival has been given so far. > - external user database/directory lookup (like LDAP...) ? The API to use external authentication and user lookup is in place and works. There are different implementations of LDAP auth and database lookup available - details can be found in the list archives. Regards, Harald From perreal at lyon.cemagref.fr Thu Jul 24 04:40:43 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Thu, 24 Jul 2003 10:40:43 +0200 Subject: [rt-users] RT2/RT3 feature differences In-Reply-To: <1E8A6949-BDAE-11D7-9902-003065DC18B8@hamburg.fcb.com> References: <3F1F9385.8010003@lyon.cemagref.fr> <1E8A6949-BDAE-11D7-9902-003065DC18B8@hamburg.fcb.com> Message-ID: <3F1F9B8B.8030901@lyon.cemagref.fr> Harald Wagener a ?crit : >> What can RT developpers say us about : >> - enhanced mail gateway ? > > Not available (yet). No date of arrival has been given so far. In fact, I was asking that before trying to implement it... For now I got trouble implementing a Email::Auth::GnuPG plug-in to enable a future enhanced gateway behavior. >> - external user database/directory lookup (like LDAP...) ? > > The API to use external authentication and user lookup is in place and > works. There are different implementations of LDAP auth and database > lookup available - details can be found in the list archives. Oh. Thanks. Caught some mails about editing the LookupExternalUserInfo subroutine in lib\RT\EmailParser.pm, is it the way ? -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87. Fax: (+33) 4.78.47.78.75. Site: http://www.lyon.cemagref.fr/ From chris at neitzert.com Thu Jul 24 02:11:04 2003 From: chris at neitzert.com (christopher neitzert) Date: 24 Jul 2003 02:11:04 -0400 Subject: [rt-users] strange error Message-ID: <1059027064.4535.97.camel@localhost> Hey all RT3.0.3, apache 1.3.27, Mod_Perl 1.28, and Mysql. I get this error at random times, on random pages. Every time, is past the login screen with my username/password cached in mozilla. I'm no perl guy, but my take on this is my perl install is munged. anyone have any ideas how i can fix this? thanks chris System error error: Unsupported conversion: Invalid argument at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115. context: ... 111: } map { 112: Encode::Alias->find_alias($_) || lc($_) 113: } ($_[1], $_[2]); 114: 115: my $result = ($from eq $to) ? $_[0] : ( 116: $decoder{$from, $to} ||= Text::Iconv->new( $from, $to ) 117: )->convert($_[0]); 118: 119: return $result; ... code stack: /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:115 /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:91 /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:83 /usr/home/notifix/rt/lib/RT/Record.pm:430 /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:590 /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:409 /usr/home/notifix/rt/lib/RT/User_Overlay.pm:1112 /usr/home/notifix/rt/lib/RT/User_Overlay.pm:431 /usr/home/notifix/rt/lib/RT/CurrentUser.pm:285 /usr/home/notifix/rt/share/html/autohandler:157 raw error Unsupported conversion: Invalid argument at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115. Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 131 HTML::Mason::Exceptions::rethrow_exception('Unsupported conversion: Invalid argument at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115.^J') called at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115 Encode::_convert(22, 'utf8', 'utf-8') called at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 91 Encode::decode('utf8', 22) called at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 83 Encode::decode_utf8(22) called at /usr/home/notifix/rt/lib/RT/Record.pm line 430 RT::Record::__Value('RT::Principal=HASH(0x924342c)', 'ObjectId') called at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 590 DBIx::SearchBuilder::Record::_Value('RT::Principal=HASH(0x924342c)', 'ObjectId') called at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 409 DBIx::SearchBuilder::Record::__ANON__('RT::Principal=HASH(0x924342c)') called at /usr/home/notifix/rt/lib/RT/User_Overlay.pm line 1112 RT::User::PrincipalObj('RT::User=HASH(0x92de23c)') called at /usr/home/notifix/rt/lib/RT/User_Overlay.pm line 431 RT::User::Privileged('RT::User=HASH(0x92de23c)') called at /usr/home/notifix/rt/lib/RT/CurrentUser.pm line 285 RT::CurrentUser::Privileged('RT::CurrentUser=HASH(0x924be4c)') called at /usr/home/notifix/rt/share/html/autohandler line 157 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f73680)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1057 eval {...}('HTML::Mason::Component::FileBased=HASH(0x8f73680)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1056 HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92de2d8)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92de2d8)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92de2d8)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9041638)', 'Apache=SCALAR(0x938df88)') called at /usr/home/notifix/rt/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x938df88)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x938df88)') called at /dev/null line 0 -- Christopher Neitzert http://www.neitzert.com/~chris chrisneitzertcom - GPG Key ID: 7DCC491B -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part URL: From rong at israsrv.net.il Thu Jul 24 07:31:31 2003 From: rong at israsrv.net.il (Ron Gidron) Date: Thu, 24 Jul 2003 13:31:31 +0200 Subject: [rt-users] strange error References: <1059027064.4535.97.camel@localhost> Message-ID: <002b01c351d7$218dde70$0101c80a@dingo> What are the language setting of the browser and what language do you use when typing into RT? ----- Original Message ----- From: "christopher neitzert" To: Sent: Thursday, July 24, 2003 8:11 AM Subject: [rt-users] strange error From mick at onramp.ca Thu Jul 24 08:12:03 2003 From: mick at onramp.ca (Mick Szucs) Date: 24 Jul 2003 08:12:03 -0400 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: References: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> <005401c3519a$75c62840$fa01a8c0@Gordonlaptop> Message-ID: <1059048723.2744.182.camel@hal9000.internal.onramp.ca> On Thu, 2003-07-24 at 00:39, Robert Spier wrote: > > 1. Set locale correctly (C) > > Try putting > > SetEnv LANG "en_US" > > in your Apache httpd.conf. > > (If you're elsewhere, you may use a different locale, or "C") > > That may be sufficient to make this work. > > > 2. compile & install perl without threading > > This shouldn't be necessary. Threading in 5.8.0 doesn't get in the > way unless you use it. Well, I've installed the latest Encode and Storable, and tried both "C" and "en_US" LANG settings, and I'm still getting this error - so maybe there's something to the threading problem after all? Ah - I'm using mod_perl, not FastCGI, so that's at least one difference from Gordon's setup. But maybe it's nothing to do with threading - just a rebuilt Perl to eliminate whatever badness is lurking in Redhat 9's version? Nice to be suffering in good company now :) -- Mick Szucs Onramp Network Services Inc. From dj.dule at planetsky.com Thu Jul 24 08:39:39 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Thu, 24 Jul 2003 15:39:39 +0300 Subject: [rt-users] Installing RT on Red Hat 9 In-Reply-To: <1059048723.2744.182.camel@hal9000.internal.onramp.ca> References: <1058355250.10452.216.camel@hal9000.internal.onramp.ca> <1059048723.2744.182.camel@hal9000.internal.onramp.ca> Message-ID: <200307241539.39261.dj.dule@planetsky.com> Thursday 24 July 2003 15:12, Mick Szucs: > Well, I've installed the latest Encode and Storable, and tried both > "C" and "en_US" LANG settings, and I'm still getting this error - so > maybe there's something to the threading problem after all? Well, I do not think so. I tried to rebuild Perl without threading (5.8.0 from SRPM) and still the same. --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From freebsd at coal.sentex.ca Thu Jul 24 08:44:50 2003 From: freebsd at coal.sentex.ca (freebsd at coal.sentex.ca) Date: Thu, 24 Jul 2003 08:44:50 -0400 Subject: [rt-users] RT3.0.4 not sending mail? In-Reply-To: References: Message-ID: <20030724124450.GC1532@sentex.net> Thus spake Senoner Samuel (Samuel.Senoner at eurac.edu) [24/07/03 02:49]: > I read this answer yesterday, or the day before yesterday. > Anyway. > Activate the log in RT_SiteConfig.pm > You can set the log method (debug is the most detailled) Ack. A bit late last night -- I had the logfile set, but not the log detail level. Thanks. :( Still trying to figure out why sometimes it will send mail, and other times it won't. From harrisfc at washpost.com Thu Jul 24 08:53:56 2003 From: harrisfc at washpost.com (Frank C Harris) Date: Thu, 24 Jul 2003 08:53:56 -0400 Subject: [rt-users] newbie -- file upload issue Message-ID: All: I am having an issue attaching files 2mb (or larger) -- it doesn't! No error but the ticket reloads with no attachment. The max file size in RT_Siteconfig.pm is set to 10mb. Is there another setting I need to adjust? Thanks in advance. (Please respond to me directly -- I am on digest list) ---------------------------------------- Frank C. Harris Jr. IT Web Solutions Group The Washington Post 1150 15th Street, NW Washington, DC 20071 202-334-4434 harrisfc at washpost.com From cubic at acronis.ru Thu Jul 24 10:25:12 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Thu, 24 Jul 2003 18:25:12 +0400 Subject: [rt-users] rt3.x perfomance degradation (~500%) Message-ID: <3F1FEC48.6080901@acronis.ru> Hello. Have done snapshot of our RT DB. Have setup test machine with RT2 and RT3(DB same db generated with ugrade tools v1.16). Start apache with rt2 and make ab test on index.html with cookie sending. Repeat same twice. Use last result(cause of mason caching). Same with rt3. Every thing has same setup with almost default configs. linux 2.4.21+apache 1.3.28+mod_perl 1.28+mySQL 3.23.x+perl 5.8.0+all latest needed modules from CPAN+RT 3.0.4 <=> RT 2.0.15 !!!Diff at the end and it about 500% overall time DEGRADATION!!! Questions: 1) Why it is happenings? What to do with it? How to speed up RT3 to RT2 level? 2) Tried to use Mason cache enlarge to 100MB from default and add static_code flag through httpd.conf, but no significant changes. May be it's wrong to do it in httpd.conf? May be in code? I didn't find how to look at Mason runtime config(some pointd on it?). 3) Somebody did or can do mySQL upgrade(3.x -> 4.x) perfomance test? 4) Interesting aspect is mySQL vs Postgres? 4) Sometimes while first preparation tests I's starting `top` and almost all the time mySQL used ~100% CPU. May be I could use some aditionals mySQL options to speed it up for RT3 only. ____________________________________________________________ Latest VHost config: # RT3 Try Listen xxxx ServerName xxxx DocumentRoot /www/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /www/rt3/bin/webmux.pl # this section applies to Apache 1 only SetHandler perl-script PerlHandler RT::Mason PerlSetVar MasonCodeCacheMaxSize 100000000 PerlSetVar MasonStaticSource 1 ____________________________________________________________ Diff to tests: RT3 -./ab -n 100 -c 10 -C 'RT_SID=xxxx' -v 1 http://xxxx/index.html RT2 + ./ab -n 100 -c 10 -C 'AF_SID=xxxx' -v 1 http://xxxx/index.html This is ApacheBench, Version 1.3d <$Revision: 1.69 $> apache-1.3 Server Software: Apache/1.3.28 Document Path: /index.html -Document Length: 11042 bytes +Document Length: 9830 bytes Concurrency Level: 10 -Time taken for tests: 194.310 seconds +Time taken for tests: 35.543 seconds Complete requests: 100 Failed requests: 0 Broken pipe errors: 0 -Total transferred: 1124400 bytes -HTML transferred: 1104200 bytes -Requests per second: 0.51 [#/sec] (mean) -Time per request: 19431.00 [ms] (mean) -Time per request: 1943.10 [ms] (mean, across all concurrent requests) -Transfer rate: 5.79 [Kbytes/sec] received +Total transferred: 1007374 bytes +HTML transferred: 992830 bytes +Requests per second: 2.81 [#/sec] (mean) +Time per request: 3554.30 [ms] (mean) +Time per request: 355.43 [ms] (mean, across all concurrent requests) +Transfer rate: 28.34 [Kbytes/sec] received Connnection Times (ms) min mean[+/-sd] median max -Connect: 0 2349 4294.9 0 17614 -Processing: 5374 12333 5128.7 13179 47345 -Waiting: 0 11760 5557.5 13140 47332 -Total: 5374 14682 4668.0 13691 49184 +Connect: 0 312 284.8 336 776 +Processing: 675 773 416.2 686 2421 +Waiting: 0 458 485.2 341 2421 +Total: 996 1085 237.3 1025 2421 Percentage of the requests served within a certain time (ms) - 50% 13691 - 66% 14505 - 75% 14882 - 80% 16853 - 90% 19636 - 95% 19636 - 98% 21758 - 99% 23790 - 100% 49184 (last request) + 50% 1025 + 66% 1035 + 75% 1047 + 80% 1064 + 90% 1120 + 95% 1313 + 98% 2004 + 99% 2421 + 100% 2421 (last request) From cubic at acronis.ru Thu Jul 24 11:14:37 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Thu, 24 Jul 2003 19:14:37 +0400 Subject: [rt-users] rt2->rt3 problem with encodings. Message-ID: <3F1FF7DD.1070203@acronis.ru> Hello. Synopsis: After convertation of DB with tools 1.16 some attachments was not converted to UTF-8. Full report: Ticket metadata from file generated with script: ___________________________________________________________ no warnings qw/redefine/; sub Data { $VAR1 = { 'Subject' => 'xxxx in koi8-r encoding', 'Status' => 'new', 'Transaction' => [ { 'Type' => 'Create', 'Ticket' => '860', 'Attachment' => [ { 'Subject' => 'absolutely same subj', 'ContentType' => 'text/plain', 'Headers' => 'Content-Type: text/plain Content-Disposition: inline Content-Transfer-Encoding: binary MIME-Version: 1.0 X-Mailer: MIME-tools 5.411 (Entity 5.404) Subject: absolutely same subj ', 'Creator' => '191', 'Parent' => '0', 'Created' => '2003-01-30 08:58:00', 'id' => '2762', 'Content' => 'Content in koi8-r', 'ContentEncoding' => 'none', 'TransactionId' => '4564' } ], 'Created' => '2003-01-30 08:58:00', 'id' => '4564', 'Creator' => '191' } ], {...snip...} ___________________________________________________________ After importing in rt3 db information about ticket was converted, but attachment content and subject still in koi8-r. Also when we use web interface all general info in UTF-8, but attachments in the original encodings(koi8-r or cp1251) and not visible(in mozilla, IE not tested). I don't uderstand why script don't convert text/plain attachs. RT3 conf part about Unicode: ___________________________________________________________ @EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii cp1251 koi8-r); # other defaults. ___________________________________________________________ RT3 DB select: select ContentType,ContentEncoding from Attachments where id = 2762; +-------------+-----------------+ | ContentType | ContentEncoding | +-------------+-----------------+ | text/plain | none | +-------------+-----------------+ ___________________________________________________________ RT3 DB select: select ContentType,ContentEncoding from Attachments where id=2762; +-------------+-----------------+ | ContentType | ContentEncoding | +-------------+-----------------+ | text/plain | none | +-------------+-----------------+ ___________________________________________________________ Any sugestions about fixing this? I could try additional tests and coding. Best regards. Ruslan. From Samuel.Senoner at eurac.edu Thu Jul 24 11:52:01 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Thu, 24 Jul 2003 17:52:01 +0200 Subject: [rt-users] RT2/RT3 feature differences Message-ID: <8ABC35686C73554691F3481C4023BE5E932DB6@abz01lan.eurac.edu> EmailParser with his Overlay _Local contains Lookupexternaluserinfo, which is adapted in the Local version Samuel -----Original Message----- From: Guillaume Perr?al [mailto:perreal at lyon.cemagref.fr] Sent: Thursday,24 July,2003 10:41 To: Harald Wagener Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] RT2/RT3 feature differences Harald Wagener a ?crit : >> What can RT developpers say us about : >> - enhanced mail gateway ? > > Not available (yet). No date of arrival has been given so far. In fact, I was asking that before trying to implement it... For now I got trouble implementing a Email::Auth::GnuPG plug-in to enable a future enhanced gateway behavior. >> - external user database/directory lookup (like LDAP...) ? > > The API to use external authentication and user lookup is in place and > works. There are different implementations of LDAP auth and database > lookup available - details can be found in the list archives. Oh. Thanks. Caught some mails about editing the LookupExternalUserInfo subroutine in lib\RT\EmailParser.pm, is it the way ? -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87. Fax: (+33) 4.78.47.78.75. Site: http://www.lyon.cemagref.fr/ _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From adam at baz.org Thu Jul 24 12:12:30 2003 From: adam at baz.org (Adam Hirsch) Date: Thu, 24 Jul 2003 12:12:30 -0400 Subject: [rt-users] fastcgi setup Message-ID: <20030724161230.GC12352@baz.org> Hey -- Setting up RT3 under fastcgi, still holding out some hopes that it'll be faster than mod_perl. First time I fired up the apache, though, I get a browser window filled with uninterpreted mason code, like so: http://www.quakerporn.com/rt3.png I've tried the below config both with and without the trailing slash on the scriptalias line. The apache's not logging any error. Anyone have any insight? ServerName rt3.foo.com DocumentRoot /app/rt3/share/html AddHandler fastcgi-script .fcgi FastCgiServer /app/rt3/bin/mason_handler.fcgi -idle-timeout 300 Alias /NoAuth/images/ /app/rt3/share/html/NoAuth/images/ ScriptAlias / /app/rt3/bin/mason_handler.fcgi/ Adam -- If you can't change your fate, change your attitude. -- Amy Tan Adam Hirsch From ddofton at 4cls.org Thu Jul 24 12:19:31 2003 From: ddofton at 4cls.org (Dan Dofton) Date: Thu, 24 Jul 2003 12:19:31 -0400 Subject: [rt-users] how do I search the custom fields in RT 3.0.4 ? In-Reply-To: References: Message-ID: <20030724121931.1210ec8c.ddofton@4cls.org> On Wed, 23 Jul 2003 08:59:56 +0800 Patrick YU wrote: > How do I search the custom fields in RT 3.0.4 ? This one had me confused, too. The custom fields only appear on the default search page if they are global. Otherwise, you first need to do a search with the queue specified, then your custom fields will appear in the 'refine search' area. After some examination of the RT tables, I was able to run a sql-query against my mysql db and change my queue-specific custom fields into global fields so they would appear on the default search page. Have fun, -- Dan Dofton Four County Library System Vestal, NY www.4cls.org From breno.moiana at partekforest.com Thu Jul 24 12:41:11 2003 From: breno.moiana at partekforest.com (breno.moiana at partekforest.com) Date: Thu, 24 Jul 2003 13:41:11 -0300 Subject: [rt-users] fastcgi setup Message-ID: >First time I fired up the apache, though, I get a browser window filled >with uninterpreted mason code, like so: http://www.quakerporn.com/rt3.png I have the same error here, but as I am a first-timer, thought it would be something I missed on the installation process. For the moment, I am tinkering with Apache config, studying the whole virtual hosts thing (managed to get rt running only as the main page on the main site, and without ssl). Meanwhile, if you would like to know anything about my setup to cross information, please let me know. I am running it (or trying to) on a Mandrake 9.1 semi-fresh install. Regards, Breno Moiana ------------------------------------------------------------- "Science is organized knowledge. Wisdom is organized life." "Ci?ncia ? conhecimento organizado. Sabedoria ? vida organizada." -- Immanuel Kant From jesse at bestpractical.com Thu Jul 24 13:03:03 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 13:03:03 -0400 Subject: [rt-users] rt3.x perfomance degradation (~500%) In-Reply-To: <3F1FEC48.6080901@acronis.ru> References: <3F1FEC48.6080901@acronis.ru> Message-ID: <20030724170303.GE5335@pallas.fsck.com> On Thu, Jul 24, 2003 at 06:25:12PM +0400, Ruslan U. Zakirov wrote: > Hello. > Have done snapshot of our RT DB. > Have setup test machine with RT2 and RT3(DB same db generated with > ugrade tools v1.16). > Start apache with rt2 and make ab test on index.html with cookie > sending. Repeat same twice. Use last result(cause of mason caching). > Same with rt3. > Every thing has same setup with almost default configs. > linux 2.4.21+apache 1.3.28+mod_perl 1.28+mySQL 3.23.x+perl 5.8.0+all > latest needed modules from CPAN+RT 3.0.4 <=> RT 2.0.15 > !!!Diff at the end and it about 500% overall time DEGRADATION!!! You need to move to mysql 4.0.13 or newer. This will make a HUGE difference in performance. I'm betting that you don't actually even have innodb tables enabled in your mysql 3.23. Both of those things are killers. > > Questions: > 1) Why it is happenings? What to do with it? How to speed up RT3 to > RT2 level? > 2) Tried to use Mason cache enlarge to 100MB from default and add > static_code flag through httpd.conf, but no significant changes. May be > it's wrong to do it in httpd.conf? May be in code? I didn't find how to > look at Mason runtime config(some pointd on it?). > 3) Somebody did or can do mySQL upgrade(3.x -> 4.x) perfomance test? > 4) Interesting aspect is mySQL vs Postgres? > 4) Sometimes while first preparation tests I's starting `top` and > almost all the time mySQL used ~100% CPU. May be I could use some > aditionals mySQL options to speed it up for RT3 only. > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Jul 24 13:09:34 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 13:09:34 -0400 Subject: [rt-users] strange error In-Reply-To: <1059027064.4535.97.camel@localhost> References: <1059027064.4535.97.camel@localhost> Message-ID: <20030724170934.GF5335@pallas.fsck.com> On Thu, Jul 24, 2003 at 02:11:04AM -0400, christopher neitzert wrote: > Hey all > > RT3.0.3, apache 1.3.27, Mod_Perl 1.28, and Mysql. > > I get this error at random times, on random pages. > Every time, is past the login screen with my username/password cached in > mozilla. > > I'm no perl guy, but my take on this is my perl install is munged. > > anyone have any ideas how i can fix this? > > thanks > > chris > > > System error > > error: > Unsupported conversion: Invalid > argument at > /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115. > context: > ... Perl 5.6's handling of unicode is sub-par. Upgrading to RT 3.0.4 might trap this error, but upgrading to perl 5.8 is more likely to make sure you don't get bitten by things like it in the future. From chris at neitzert.com Thu Jul 24 10:09:43 2003 From: chris at neitzert.com (christopher neitzert) Date: 24 Jul 2003 10:09:43 -0400 Subject: [rt-users] strange error In-Reply-To: <002b01c351d7$218dde70$0101c80a@dingo> References: <1059027064.4535.97.camel@localhost> <002b01c351d7$218dde70$0101c80a@dingo> Message-ID: <1059055783.5720.129.camel@localhost> Ron, I'm using: Language: English. Browser: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4b) Gecko/20030516 Mozilla Firebird/0.6 After receiving your email i tried it with Mozilla 1.4 Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/2003052 and had a similar error when commenting on a ticket. I have not seen the error in Internet Explorer 6. chris On Thu, 2003-07-24 at 07:31, Ron Gidron wrote: > What are the language setting of the browser and what language do you use > when typing into RT? > ----- Original Message ----- > From: "christopher neitzert" > To: > Sent: Thursday, July 24, 2003 8:11 AM > Subject: [rt-users] strange error -- Christopher Neitzert http://www.neitzert.com/~chris 775.853.5314 - chris at neitzert.com - GPG Key ID: 7DCC491B -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part URL: From scott at cae.com Thu Jul 24 13:05:16 2003 From: scott at cae.com (Scott Hebert) Date: Thu, 24 Jul 2003 13:05:16 -0400 Subject: [rt-users] fastcgi setup Message-ID: <69F1436AA435D7118EE1009027B0FF3A862970@caemsx02.cae.ca> I had the same error once. My document root was set to /opt/rt3/share/html but my ScriptAlias for the RT FastCGIServer was set to /rt. Therefore, when I requested http://myserver/ it would return index.html in /opt/rt3/share/html which what you are seeing. If you were to request http://myserver/rt it would work. Hope this helps. SH -----Original Message----- From: breno.moiana at partekforest.com [mailto:breno.moiana at partekforest.com] Sent: Thursday, July 24, 2003 12:41 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] fastcgi setup >First time I fired up the apache, though, I get a browser window filled >with uninterpreted mason code, like so: http://www.quakerporn.com/rt3.png I have the same error here, but as I am a first-timer, thought it would be something I missed on the installation process. For the moment, I am tinkering with Apache config, studying the whole virtual hosts thing (managed to get rt running only as the main page on the main site, and without ssl). Meanwhile, if you would like to know anything about my setup to cross information, please let me know. I am running it (or trying to) on a Mandrake 9.1 semi-fresh install. Regards, Breno Moiana ------------------------------------------------------------- "Science is organized knowledge. Wisdom is organized life." "Ci?ncia ? conhecimento organizado. Sabedoria ? vida organizada." -- Immanuel Kant _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From jesse at bestpractical.com Thu Jul 24 13:14:11 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 13:14:11 -0400 Subject: [rt-users] newbie -- file upload issue In-Reply-To: References: Message-ID: <20030724171411.GG5335@pallas.fsck.com> On Thu, Jul 24, 2003 at 08:53:56AM -0400, Frank C Harris wrote: > > All: > I am having an issue attaching files 2mb (or larger) -- it doesn't! No > error but the ticket reloads with no attachment. The max file size in > RT_Siteconfig.pm is set to 10mb. Is there another setting I need to adjust? > Thanks in advance. Mysql's max_allowed_packet needs to be increased in your my.cnf http://www.mysql.com/doc/en/Packet_too_large.html http://www.mysql.com/doc/en/Option_files.html > > (Please respond to me directly -- I am on digest list) > > ---------------------------------------- > Frank C. Harris Jr. > IT Web Solutions Group > The Washington Post > 1150 15th Street, NW > Washington, DC 20071 > 202-334-4434 > harrisfc at washpost.com > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From robertcn at water.fresno.gov Thu Jul 24 13:18:09 2003 From: robertcn at water.fresno.gov (Robert Nickel) Date: Thu, 24 Jul 2003 10:18:09 -0700 Subject: [rt-users] Apache2 and rt3 session issue... Message-ID: <20030724171809.GA10112@naranek.water.fresno> I've seen quite a bit of discussion about this, but very little mention of folks using Apache 2 with RT3. I'm getting the "RT Couldn't write to session directory..." error that has been a recurring topic on the list for awhile now. To remedy this problem, all I need to do is restart the web server. I've tried setting the permissions on the directory to 777 and I've looked to see if there were non-world writable perl modules. The really odd part is that this only happens after RT has been idle for awhile and then someone tries to log back into the system. It's almost as if there's a timer in RT that says it can only be available for X minutes before requiring a restart of Apache. Details: Apache 2.0.47 with ssl Perl 5.8.0 FastCGI 2.4.0 Mason 1.2.1 I haven't downgraded mason (yet) but I did notice some talk of this on the list. Suggestions? Almost forgot. There is mention of DBD::mysql::st execut failed, just after the session error. Thanks, --Robert From jesse at bestpractical.com Thu Jul 24 13:26:43 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 13:26:43 -0400 Subject: [rt-users] Apache2 and rt3 session issue... In-Reply-To: <20030724171809.GA10112@naranek.water.fresno> References: <20030724171809.GA10112@naranek.water.fresno> Message-ID: <20030724172643.GJ5335@pallas.fsck.com> > Almost forgot. There is mention of DBD::mysql::st execut failed, just after > the session error. I think that's the most critical part of all of this. What was the failure? > > Thanks, > --Robert > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From robertcn at water.fresno.gov Thu Jul 24 13:36:38 2003 From: robertcn at water.fresno.gov (Robert Nickel) Date: Thu, 24 Jul 2003 10:36:38 -0700 Subject: [rt-users] Apache2 and rt3 session issue... In-Reply-To: References: Message-ID: <20030724173638.GA10500@naranek.water.fresno> >>> Jesse Vincent 07/24/03 10:26AM >>> > > > > Almost forgot. There is mention of DBD::mysql::st execut failed, just after > > the session error. > > I think that's the most critical part of all of this. What was the > failure? DBD::mysql::st execute failed: MySQL server has gone away at /perl/path/MySQL.pm line 54. > > > > Thanks, > > --Robert > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From sam.smith at ece.gatech.edu Thu Jul 24 14:59:50 2003 From: sam.smith at ece.gatech.edu (Sam Smith) Date: Thu, 24 Jul 2003 14:59:50 -0400 Subject: [rt-users] autohandler:40 error Message-ID: <3F202CA6.9020603@ece.gatech.edu> I keep randomly getting this error: error: Unsupported conversion: Invalid argument at /usr/local/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115. context: ... 111: } map { 112: Encode::Alias->find_alias($_) || lc($_) 113: } ($_[1], $_[2]); 114: 115: my $result = ($from eq $to) ? $_[0] : ( 116: $decoder{$from, $to} ||= Text::Iconv->new( $from, $to ) 117: )->convert($_[0]); 118: 119: return $result; ... code stack: /usr/local/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:115 /usr/local/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm:91 /export/home2/www/ece_ssl/rt3/share/html/autohandler:40 I'm using mysql and modperl1, RT version 3.0.4. My Encode module is the latest. Any ideas? Sam Smith From scarver at iesi.com Thu Jul 24 16:40:53 2003 From: scarver at iesi.com (Shawn Carver) Date: 24 Jul 2003 15:40:53 -0500 Subject: [rt-users] Corrupt attachments Message-ID: <1059079252.1340.14.camel@sc-laptop-t21> Hello. I'm a new RT user and also new to the list. We are currently trying out RT 3.0.3 and we like it so far, but the only problem we are having is that all of our attachments are getting corrupted. Also, the size of the file as reported by RT is always somewhat larger than the original file. Does anyone know of the cause of or solution to this issue? Currently this is the only thing holding us back from adopting RT as our ticketing system. Thank you. Shawn From jesse at bestpractical.com Thu Jul 24 16:53:30 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 24 Jul 2003 16:53:30 -0400 Subject: [rt-users] Corrupt attachments In-Reply-To: <1059079252.1340.14.camel@sc-laptop-t21> References: <1059079252.1340.14.camel@sc-laptop-t21> Message-ID: <20030724205330.GM5335@pallas.fsck.com> Can you verify that you have the same problem with attachments created using RT 3.0.4. (We've fixed attachment bugs in the latest release). If you're running perl 5.6, we also strongly recommend you upgrade to perl 5.8.0 or newer, as a number of unicode bugs in 5.6 play havoc with text attachments. On Thu, Jul 24, 2003 at 03:40:53PM -0500, Shawn Carver wrote: > Hello. > > I'm a new RT user and also new to the list. > > We are currently trying out RT 3.0.3 and we like it so far, but the only > problem we are having is that all of our attachments are getting > corrupted. > > Also, the size of the file as reported by RT is always somewhat larger > than the original file. > > Does anyone know of the cause of or solution to this issue? Currently > this is the only thing holding us back from adopting RT as our ticketing > system. > > Thank you. > > Shawn > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From scarver at iesi.com Thu Jul 24 17:23:39 2003 From: scarver at iesi.com (Shawn Carver) Date: 24 Jul 2003 16:23:39 -0500 Subject: [rt-users] Corrupt attachments In-Reply-To: <20030724205330.GM5335@pallas.fsck.com> References: <1059079252.1340.14.camel@sc-laptop-t21> <20030724205330.GM5335@pallas.fsck.com> Message-ID: <1059081809.1360.35.camel@sc-laptop-t21> Thanks for the prompt reply, Jessie. We'll try what you suggested and get back to you on what we find out. Shawn On Thu, 2003-07-24 at 15:53, Jesse Vincent wrote: > Can you verify that you have the same problem with attachments created > using RT 3.0.4. (We've fixed attachment bugs in the latest release). > If you're running perl 5.6, we also strongly recommend you upgrade to > perl 5.8.0 or newer, as a number of unicode bugs in 5.6 play havoc with > text attachments. > > On Thu, Jul 24, 2003 at 03:40:53PM -0500, Shawn Carver wrote: > > Hello. > > > > I'm a new RT user and also new to the list. > > > > We are currently trying out RT 3.0.3 and we like it so far, but the only > > problem we are having is that all of our attachments are getting > > corrupted. > > > > Also, the size of the file as reported by RT is always somewhat larger > > than the original file. > > > > Does anyone know of the cause of or solution to this issue? Currently > > this is the only thing holding us back from adopting RT as our ticketing > > system. > > > > Thank you. > > > > Shawn > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From allison.hansen at openwave.com Thu Jul 24 17:39:37 2003 From: allison.hansen at openwave.com (Allison Hansen) Date: Thu, 24 Jul 2003 14:39:37 -0700 Subject: [rt-users] custom fields not being displayed - RT3 Message-ID: In RT v3, I created several (global) custom fields. When a non-privileged user logs in and creates a new ticket, the custom fields are not being displayed. They are also not displayed when the user displays the information about an existing ticket. You can see the custom fields if you're logged in as a privileged user. How do I get it to display the custom fields for the non-privileged users? Thanks, Allison -------------- next part -------------- An HTML attachment was scrubbed... URL: From amelton at gservices-us.com Thu Jul 24 17:48:37 2003 From: amelton at gservices-us.com (Andrew Melton) Date: Thu, 24 Jul 2003 14:48:37 -0700 Subject: [rt-users] Import rt3 database Message-ID: <001501c3522d$59e6cdd0$f4a8a8c0@amm8200> I have dumped my rt3 database from an old RT 3.0.3pre server and want to import it into a new RT3.0.4 server. #mysqldump -u rt_pass -p rt3 > /path/to/file/rt3dump.sql That left me with a copy of my database. I have already installed 3.0.4, so I have an empty rt3 database on the new machine. When I try and import the old database into the new one, I get an error that the ACL table already exists. Does anyone know the mysql command to import the old database into the new one? Thanks. From sean.perry at intransa.com Thu Jul 24 18:30:55 2003 From: sean.perry at intransa.com (Sean Perry) Date: Thu, 24 Jul 2003 15:30:55 -0700 Subject: [rt-users] modification to Tickets/Update.html Message-ID: <3F205E1F.7030305@intransa.com> My boss is a stickler for metrics so I updated Tickets/Update.html to prevent anyone from resolving a ticket without specifying how long they worked on it. Basically I replaced the if (resolved) block at the top of <%INIT> with the following. Thought others may appreciate it. P.S. I have also updated the Ticket display so that rather than always using minutes the time is displayed as X hours, X minutes if the time is more than 60 minutes. I find that my tasks take between 4 - 7 hours to complete so the minute display is just silly. if ($DefaultStatus eq 'resolved') { # if we are resolving a ticket and there has been no time submitted, # do not allow the ticket to resolve. must check that SubmitTicket is # set, or we prevent the close page from loading and thus NO ticket can # be resolved. if ((! defined($Ticket->TimeWorked) or $Ticket->TimeWorked == 0) and $ARGS{'UpdateTimeWorked'} == 0 and exists $ARGS{SubmitTicket} ) { Abort("Must enter amount of time worked"); } $title = loc("Resolve ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject); } else { $title = loc("Update ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject); } From sean.perry at intransa.com Thu Jul 24 18:33:44 2003 From: sean.perry at intransa.com (Sean Perry) Date: Thu, 24 Jul 2003 15:33:44 -0700 Subject: [rt-users] Import rt3 database In-Reply-To: <001501c3522d$59e6cdd0$f4a8a8c0@amm8200> References: <001501c3522d$59e6cdd0$f4a8a8c0@amm8200> Message-ID: <3F205EC8.5080503@intransa.com> Andrew Melton wrote: > I have dumped my rt3 database from an old RT 3.0.3pre server and want to > import it into a new RT3.0.4 server. > > #mysqldump -u rt_pass -p rt3 > /path/to/file/rt3dump.sql > > That left me with a copy of my database. > > I have already installed 3.0.4, so I have an empty rt3 database on the new > machine. When I try and import the old database into the new one, I get an > error that the ACL table already exists. > > Does anyone know the mysql command to import the old database into the new > one? > just do 'make dropdb' from the rt-3-0-4 source dir, then do: mysqladmin -u root -p create rt3 and run your mysql < rt3dump.sql again. In other words, kill the empty db, make a new one and then fill it. From mrz at intelenet.net Thu Jul 24 19:10:20 2003 From: mrz at intelenet.net (matthew zeier) Date: Thu, 24 Jul 2003 16:10:20 -0700 Subject: [rt-users] rt2 -> rt3 template migration Message-ID: <06a701c35238$c15efd60$6d180a0a@MRZTP> Is there a smooth way to migrate templates from rt2 to rt3? The export/import appears to have missed them. Perhaps this is by design? -- matthew zeier | "Nothing in life is to be feared. InteleNet Communications, Inc. | It is only to be understood." (949) 784-7904 | - Marie Curie From Jeff.Hodge at yuma.army.mil Thu Jul 24 19:37:49 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Thu, 24 Jul 2003 16:37:49 -0700 Subject: [rt-users] browser issues / login Message-ID: I'm having issues with login functionality. First off I just upgraded to perl 5.8, and am also running MySql v 4.0.12, mason 1.22, apache 1.3, and specifically upgraded Digest::md5 to version 2.26. With opera on Linux: Rt works well, except for occasionally the logout doesn't work. Clicking on logout simply displays the home priority ticket page. Although sometimes it works properly. Quirky. With IE on win2k: Users can login, and it loads the home priority ticket page. Then any clicking on any link will log out the user and display the login page. Not sure what the deal is here. Help. -------------- next part -------------- An HTML attachment was scrubbed... URL: From raanders at acm.org Thu Jul 24 20:21:11 2003 From: raanders at acm.org (Roderick A. Anderson) Date: Thu, 24 Jul 2003 17:21:11 -0700 (PDT) Subject: [rt-users] browser issues / login In-Reply-To: Message-ID: On Thu, 24 Jul 2003, Hodge, Jeff F (ECIII) wrote: > I'm having issues with login functionality. > With IE on win2k: Mozilla on WinXP and I had the same problem. > Users can login, and it loads the home priority ticket page. Then any > clicking on any link will log out the user and display the login page. Check the refresh settings in IE so the page is refreshed every visit. While playing with Mozilla I had turned the refresh to once per session or longer. Can't remember off the top of my head. Didn't see this in IE. Drove me crazy so I went through each setting and on a hunch changed it. Next time 'RT' worked perfect. YMMV, Rod -- "Open Source Software - Sometimes you get more than you paid for..." From rspier at pobox.com Thu Jul 24 20:58:42 2003 From: rspier at pobox.com (Robert Spier) Date: Thu, 24 Jul 2003 17:58:42 -0700 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: > I'm having issues with login functionality. > With opera on Linux: > Rt works well, except for occasionally the logout doesn't work. Clicking on > logout simply displays the home priority ticket page. Although sometimes it > works properly. Quirky. > With IE on win2k: > Users can login, and it loads the home priority ticket page. Then any > clicking on any link will log out the user and display the login page. Both of these sound like browser cookie blocking issues. Are you running any sort of popup blocker? -R From Jeff.Hodge at yuma.army.mil Thu Jul 24 21:06:40 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Thu, 24 Jul 2003 18:06:40 -0700 Subject: [rt-users] browser issues / login Message-ID: no, I'm not running any popup blockers. I tried the IE caching suggestion that roderick tried, but to no avail. I just tried the konqueror browser(linux), and it doesn't appear to have any issues like the ie/win2k or opera/linux browsers. Most of my user-set will be using the IE/win2k setup... -----Original Message----- From: Robert Spier [mailto:rspier at pobox.com] Sent: Thursday, July 24, 2003 5:59 PM To: Hodge, Jeff F (ECIII) Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] browser issues / login > I'm having issues with login functionality. > With opera on Linux: > Rt works well, except for occasionally the logout doesn't work. Clicking on > logout simply displays the home priority ticket page. Although sometimes it > works properly. Quirky. > With IE on win2k: > Users can login, and it loads the home priority ticket page. Then any > clicking on any link will log out the user and display the login page. Both of these sound like browser cookie blocking issues. Are you running any sort of popup blocker? -R -------------- next part -------------- An HTML attachment was scrubbed... URL: From autrijus at autrijus.org Thu Jul 24 21:56:36 2003 From: autrijus at autrijus.org (Autrijus Tang) Date: Fri, 25 Jul 2003 09:56:36 +0800 Subject: [rt-users] autohandler:40 error In-Reply-To: <3F202CA6.9020603@ece.gatech.edu> References: <3F202CA6.9020603@ece.gatech.edu> Message-ID: <20030725015636.GA1509@not.autrijus.org> On Thu, Jul 24, 2003 at 02:59:50PM -0400, Sam Smith wrote: > I'm using mysql and modperl1, RT version 3.0.4. My Encode module is the > latest. Well, since your mod_perl is apparently compiled with 5.6.1, it can't really use the Encode module... Can you try replacing /usr/local/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line 115 to 119 with this: my $result = eval { ($from eq $to) ? $_[0] : ( $decoder{$from, $to} ||= Text::Iconv->new( $from, $to ) )->convert($_[0]) }; die "_convert($from => $to) failed: $@" if $@; return $result; and get back to me about what value of $from and $to is in the error message? Thanks, /Autrijus/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 187 bytes Desc: not available URL: From jesse at bestpractical.com Fri Jul 25 00:39:05 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 00:39:05 -0400 Subject: [rt-users] rt2 -> rt3 template migration In-Reply-To: <06a701c35238$c15efd60$6d180a0a@MRZTP> References: <06a701c35238$c15efd60$6d180a0a@MRZTP> Message-ID: <20030725043905.GS5335@pallas.fsck.com> On Thu, Jul 24, 2003 at 04:10:20PM -0700, matthew zeier wrote: > > > Is there a smooth way to migrate templates from rt2 to rt3? The > export/import appears to have missed them. > > Perhaps this is by design? > It is by design. and it should have been documented. it now is. (in the next migration tool release.) We can't guarantee that we'll do a passable job of the migration, so we don't want to lull users into believing that it "just happened". Sorry for the lack of documentation. Jesse > > -- > matthew zeier | "Nothing in life is to be feared. > InteleNet Communications, Inc. | It is only to be understood." > (949) 784-7904 | - Marie Curie > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Fri Jul 25 01:29:44 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 01:29:44 -0400 Subject: [rt-users] rt2 to rt3 1.17 Message-ID: <20030725052944.GU5335@pallas.fsck.com> Is now available. The big change from 1.16 is that it now converts messages and attachments which had been stored in RT2's database into UTF8 (Unicode) when moving to RT3. I'd be curious to know how folks who were having trouble with 1.16 do with this version. Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cubic at acronis.ru Fri Jul 25 01:53:59 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Fri, 25 Jul 2003 09:53:59 +0400 Subject: [rt-users] Import rt3 database In-Reply-To: <001501c3522d$59e6cdd0$f4a8a8c0@amm8200> References: <001501c3522d$59e6cdd0$f4a8a8c0@amm8200> Message-ID: <3F20C5F7.5080202@acronis.ru> Andrew Melton wrote: >I have dumped my rt3 database from an old RT 3.0.3pre server and want to >import it into a new RT3.0.4 server. > >#mysqldump -u rt_pass -p rt3 > /path/to/file/rt3dump.sql > >That left me with a copy of my database. > >I have already installed 3.0.4, so I have an empty rt3 database on the new >machine. When I try and import the old database into the new one, I get an >error that the ACL table already exists. > >Does anyone know the mysql command to import the old database into the new >one? > >Thanks. > > You've done slightly wrong dump of DB. You have to add --add-drop-table or --opt (include drop flag and also other perfomance flags). `man mysqldump`. From przemek at cert.pl Fri Jul 25 03:38:44 2003 From: przemek at cert.pl (Przemyslaw Jaroszewski) Date: Fri, 25 Jul 2003 09:38:44 +0200 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: On Thu, 24 Jul 2003 16:37:49 -0700, Hodge, Jeff F (ECIII) wrote: > I'm having issues with login functionality. [cut] > With opera on Linux: > > Rt works well, except for occasionally the logout doesn't work. Clicking on > logout simply displays the home priority ticket page. Although sometimes it > works properly. Quirky. I'm having the same problem with Opera on Windows 2K. My cookie settings are to accept all but those with illegal path. Maybe something is wrong on the RT side, anyway? Greets, Przemek From bderm at derman.com Fri Jul 25 03:56:58 2003 From: bderm at derman.com (Bryan Derman) Date: Fri, 25 Jul 2003 00:56:58 -0700 Subject: [rt-users] Re: strange postmaster messages Message-ID: Here's a copy of a message I sent to Mac Managers mailing list ... it looks like it applies to your situation: --- The Problem (short version) --- Sending email (ultimately via sendmail) works when running as a normal user or sudo'd admin/root user, but doesn't work when running via the real root user (e.g., when run via cron). The failure resulted from the email being sent from user at system.domain.com rather than from user at domain.com, as it was written ... but this only occurred when sending via real root user. The failure was always a returned outgoing email with: reason: 553 system.domain.com does not exist which is true because "system" is behind a firewall and is not DNS-resolvable. The Solution --- No one identified the problem, but one person (thanks Joseph) did suggest sending email directly via sendmail (I'd provided a small /bin/mail-based script to illustrate the problem). While that was not a solution, it did make it easier to troubleshoot, since it was a more direct interaction. After all too many hours of reading, trying, failing, repeating as required, I discovered that the solution is rather simple (thus qualifying it as "normal UNIX configuration"): I have a very basic sendmail setup (see http://www.macdevcenter.com/pub/a/mac/2002/09/10/sendmail.html) and only had to add the following to my sendmail config file, myconfig.mc in my case (i.e., the ???.mc file used to build the sendmail.cf file, using the m4 processor): FEATURE(`domaintable', `hash -o /etc/mail/domaintable')dnl ...then I created the file /etc/mail/domaintable and added the entry: system.domain.com domain.com ...then I stopped sendmail, rebuilt the sendmail artifacts, and restarted sendmail, using the script listed below. After that, things seem to be working correctly. [the good thing about UNIX is that you can do almost anything with it ... if you have enough time] Side Note: --- I'd tried many other features that, according to the sendmail documentation, would appear to work in this situation. Among the things I tried were various incarnations of masquerading features. I suspect this is why it worked for all but the real root user. It's interesting to note that there's a line of documentation that indicates that this stuff doesn't apply to the "exposed users," a term for which I couldn't find a clear definition, but seemed to map to the "trusted users." I even tried eliminating the trusted users, but root always seemed to be mysteriously inserted as a trusted user. I'm guessing that this is the reason that none of the other approaches worked (and I think I tried all other things before trying the domaintable ... yes, I know Murphy quite well). I hope this helps save someone else some time. The script I use to rebuild sendmail: ------ #!/bin/sh # if NOT using (in myconfig.mc): # define(`confDONT_BLAME_SENDMAIL', `GroupWritableDirPathSafe')dnl # then do this (and don't use Apple's "Fix Disk Permissions"): # chmod go-w / /etc /etc/mail /var /var/spool /var/spool/mqueue # do this once: # sudo niutil -create . /locations/sendmail # sudo niutil -createprop . /locations/sendmail sendmail.cf /etc/mail/sendmail.cf # get the template config file once # sudo cp -p /usr/share/sendmail/conf/cf/generic-darwin.mc /etc/mail/myconfig.mc # then make all changes to /etc/mail/myconfig.mc # prior to running this script, get Admin/root capabilities # sudo -s # stop sendmail # echo "Stopping mail services" /usr/bin/killall sendmail sleep 3 # whenever changes are made, regenerate databases and sendmail config file: # for MAP in access domaintable genericstable mailertable virtusertable do if test /etc/mail/${MAP} -nt /etc/mail/${MAP}.db then echo "Regenerating ${MAP}.db" /usr/sbin/makemap hash /etc/mail/${MAP} < /etc/mail/${MAP} sleep 1 fi done if test /etc/mail/aliases -nt /etc/mail/aliases.db then echo "Regenerating aliases.db" /usr/bin/newaliases sleep 1 fi if test /etc/mail/myconfig.mc -nt /etc/mail/sendmail.cf then echo "Regenerating sendmail.cf" /usr/bin/m4 /usr/share/sendmail/conf/m4/cf.m4 /etc/mail/myconfig.mc > /tmp/sendmail.cf sleep 1 /bin/mv /etc/mail/sendmail.cf /etc/mail/sendmail.cf.previous /bin/mv /tmp/sendmail.cf /etc/mail/sendmail.cf fi # start sendmail # /System/Library/StartupItems/Sendmail/Sendmail start sleep 3 -- bderm at derman.com From hgjeong at icraft21.com Fri Jul 25 04:37:55 2003 From: hgjeong at icraft21.com (Hangu Jeong) Date: Fri, 25 Jul 2003 17:37:55 +0900 Subject: [rt-users] Windows version of RT-3.0.4 Message-ID: Hi ! Anybody have a experience to use windows version of RT-3.0.4 ? I got the windows version from home page several days ago, But I have some problem on it. There are timezone and attached file processing, mail-relay issues. It works only on CST timezone and didn't work to process attached files. It was installed on Windows2000 server . Pls give me any comments ? Sorry to bad english. Regards, Han From san at openstone.dk Fri Jul 25 05:32:12 2003 From: san at openstone.dk (Steen Andersen) Date: Fri, 25 Jul 2003 11:32:12 +0200 (CEST) Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: <20030725112628.C1003@mail.openstone.dk> I've tried this a couple of times. It's an Opera issue. Opera has a "magick wand" function, that automagically logs you on to certain pages. (At least the win-version has). If you have accidently enabled that function Opera makes an "autologon" and puts you at the RT startpage. I don't have Opera on this machine, but there is a menu-point that lets you delete unwanted "magick-wands". Yours Steen Andersen > > > I'm having issues with login functionality. > > With opera on Linux: > > Rt works well, except for occasionally the logout doesn't work. Clicking > on > > logout simply displays the home priority ticket page. Although sometimes > it > > works properly. Quirky. ---------------------------------------- Steen.Andersen at OpenStone.Dk From dan.fairs at redletterdays.co.uk Fri Jul 25 07:56:51 2003 From: dan.fairs at redletterdays.co.uk (Dan Fairs) Date: Fri, 25 Jul 2003 12:56:51 +0100 Subject: [rt-users] Windows 2000 port Message-ID: Hi, Does anyone have any information on the Windows 2000 port of RT mentioned on the Best Practical web site? I can't find any information on google, and I haven't yet found definite mentions in the mailing list archives... Cheers, Dan -- Dan Fairs Red Letter Days plc dan.fairs at redletterdays.co.uk http://www.redletterdays.co.uk/ Legally privileged/Confidential Information may be contained in this message. If you are not the addressee(s) legally indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet e-mail messages of this kind, please advise us immediately. Opinions, conclusions and other information expressed in this message are not given or endorsed by Red Letter Days unless otherwise indicated by an authorised representative independent of this message. Please note that neither Red Letter Days nor I accept any responsibility for viruses and it is your responsibility to scan attachments (if any). From scarver at iesi.com Fri Jul 25 10:20:59 2003 From: scarver at iesi.com (Shawn Carver) Date: 25 Jul 2003 09:20:59 -0500 Subject: [rt-users] Corrupt attachments In-Reply-To: <20030724205330.GM5335@pallas.fsck.com> References: <1059079252.1340.14.camel@sc-laptop-t21> <20030724205330.GM5335@pallas.fsck.com> Message-ID: <1059142859.969.15.camel@sc-laptop-t21> Jesse, We already had perl 5.8.0 installed, so we tried to upgrade to 3.0.4 using 'make upgrade' as per the instructions. Now we are getting an error when we try to access the web page. Is this simply a permissions issue, or something more serious? Here is the text of the error: System error error: mkdir /opt/rt3/var/mason_data/obj: Permission denied at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 /usr/lib/perl5/5.8.0/File/Path.pm:150 /usr/lib/perl5/5.8.0/File/Path.pm:143 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm:102 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:322 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:199 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60 /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265 /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:231 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:862 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789 /opt/rt3/bin/webmux.pl:118 /dev/null:0 raw error On Thu, 2003-07-24 at 15:53, Jesse Vincent wrote: > Can you verify that you have the same problem with attachments created > using RT 3.0.4. (We've fixed attachment bugs in the latest release). > If you're running perl 5.6, we also strongly recommend you upgrade to > perl 5.8.0 or newer, as a number of unicode bugs in 5.6 play havoc with > text attachments. > > On Thu, Jul 24, 2003 at 03:40:53PM -0500, Shawn Carver wrote: > > Hello. > > > > I'm a new RT user and also new to the list. > > > > We are currently trying out RT 3.0.3 and we like it so far, but the only > > problem we are having is that all of our attachments are getting > > corrupted. > > > > Also, the size of the file as reported by RT is always somewhat larger > > than the original file. > > > > Does anyone know of the cause of or solution to this issue? Currently > > this is the only thing holding us back from adopting RT as our ticketing > > system. > > > > Thank you. > > > > Shawn > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From iqbala at qwestip.net Fri Jul 25 10:42:45 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Fri, 25 Jul 2003 10:42:45 -0400 (EDT) Subject: [rt-users] Lost more than 50000 tickets after rt2-to-rt3 migration In-Reply-To: <20030722220921.GB640@moreton.com.au> Message-ID: I now used rt2-to-rt3 v 1.16. It finally exported all the tickets from RT2.0.13 to RT3.0.4. However now RT3.0.4 seems to be little slower than RT2.0.13. I find it 5 secs slower. Any thing I can do to tweak the database to improve the performance On Wed, 23 Jul 2003, Phil Homewood wrote: > Asif Iqbal wrote: > > Import got all the tickets. But dump did not export them all. > > There are some issues with the 1.13 export/import toolset with > RT 3.0.4. Stay tuned for 1.14 and see if it fixes things for you. > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From Samuel.Senoner at eurac.edu Fri Jul 25 11:07:58 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Fri, 25 Jul 2003 17:07:58 +0200 Subject: [rt-users] modification to Tickets/Update.html Message-ID: <8ABC35686C73554691F3481C4023BE5E932DDC@abz01lan.eurac.edu> Cool. My boss is interested in Due dates. What about to prevent blank due dates? Jesse, what about to implement an option for a specific queue or also global, with this 2 checks in the next releases? Samuel -----Original Message----- From: Sean Perry [mailto:sean.perry at intransa.com] Sent: Friday,25 July,2003 00:31 To: rt-users at lists.fsck.com Subject: [rt-users] modification to Tickets/Update.html My boss is a stickler for metrics so I updated Tickets/Update.html to prevent anyone from resolving a ticket without specifying how long they worked on it. Basically I replaced the if (resolved) block at the top of <%INIT> with the following. Thought others may appreciate it. P.S. I have also updated the Ticket display so that rather than always using minutes the time is displayed as X hours, X minutes if the time is more than 60 minutes. I find that my tasks take between 4 - 7 hours to complete so the minute display is just silly. if ($DefaultStatus eq 'resolved') { # if we are resolving a ticket and there has been no time submitted, # do not allow the ticket to resolve. must check that SubmitTicket is # set, or we prevent the close page from loading and thus NO ticket can # be resolved. if ((! defined($Ticket->TimeWorked) or $Ticket->TimeWorked == 0) and $ARGS{'UpdateTimeWorked'} == 0 and exists $ARGS{SubmitTicket} ) { Abort("Must enter amount of time worked"); } $title = loc("Resolve ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject); } else { $title = loc("Update ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject); } _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From francesca.delcorso at fi.infn.it Fri Jul 25 11:37:20 2003 From: francesca.delcorso at fi.infn.it (Francesca Del Corso) Date: Fri, 25 Jul 2003 17:37:20 +0200 Subject: [rt-users] two different RT istances Message-ID: <002001c352c2$a2e02f00$149154c0@morgana> Hi, Is it possible to have two different RT istances running on the same machine using the Apache web server (on different port number) and mysql with different rt databases? Thank You!! Francesca -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Fri Jul 25 11:56:11 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 11:56:11 -0400 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: <20030725155611.GW5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 09:38:44AM +0200, Przemyslaw Jaroszewski wrote: > >Rt works well, except for occasionally the logout doesn't work. Clicking > >on > >logout simply displays the home priority ticket page. Although sometimes > >it > >works properly. Quirky. > > I'm having the same problem with Opera on Windows 2K. My cookie settings > are to accept all but those with illegal path. > Maybe something is wrong on the RT side, anyway? Some versions of opera have a bug where they ignore web applications that tell them to NEVER cache certain pages. Jesse > > Greets, > Przemek > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Fri Jul 25 12:03:26 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 12:03:26 -0400 Subject: [rt-users] Corrupt attachments In-Reply-To: <1059142859.969.15.camel@sc-laptop-t21> References: <1059079252.1340.14.camel@sc-laptop-t21> <20030724205330.GM5335@pallas.fsck.com> <1059142859.969.15.camel@sc-laptop-t21> Message-ID: <20030725160326.GY5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 09:20:59AM -0500, Shawn Carver wrote: > Jesse, > > We already had perl 5.8.0 installed, so we tried to upgrade to 3.0.4 > using 'make upgrade' as per the instructions. > > Now we are getting an error when we try to access the web page. Is this > simply a permissions issue, or something more serious? > That appears to be simply a permissions issue. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From joseph85750 at yahoo.com Fri Jul 25 12:07:44 2003 From: joseph85750 at yahoo.com (Joseph Spenner) Date: Fri, 25 Jul 2003 09:07:44 -0700 (PDT) Subject: [rt-users] browser issues / login In-Reply-To: <20030725155611.GW5335@pallas.fsck.com> Message-ID: <20030725160744.17523.qmail@web13107.mail.yahoo.com> I had the same problem with Opera, but there is a fix which worked for me: http://fsck.com/rtfm/factoid.html?id=154 --- Jesse Vincent wrote: > > > > On Fri, Jul 25, 2003 at 09:38:44AM +0200, Przemyslaw > Jaroszewski wrote: > > >Rt works well, except for occasionally the logout > doesn't work. Clicking > > >on > > >logout simply displays the home priority ticket > page. Although sometimes > > >it > > >works properly. Quirky. > > > > I'm having the same problem with Opera on Windows > 2K. My cookie settings > > are to accept all but those with illegal path. > > Maybe something is wrong on the RT side, anyway? > > Some versions of opera have a bug where they ignore > web applications > that tell them to NEVER cache certain pages. > > Jesse > > > > > Greets, > > Przemek > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm > > > > -- > http://www.bestpractical.com/rt -- Trouble > Ticketing. Free. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com From scarver at iesi.com Fri Jul 25 12:06:22 2003 From: scarver at iesi.com (Shawn Carver) Date: 25 Jul 2003 11:06:22 -0500 Subject: [rt-users] Corrupt attachments In-Reply-To: <1059142859.969.15.camel@sc-laptop-t21> References: <1059079252.1340.14.camel@sc-laptop-t21> <20030724205330.GM5335@pallas.fsck.com> <1059142859.969.15.camel@sc-laptop-t21> Message-ID: <1059149181.978.22.camel@sc-laptop-t21> OK, we figured out what was causing the error. Apache was running under the nobody account instead of apache. And I'm happy to say that the upgrade to 3.0.4 resolved our attachment issue! Thank you for your help! -Shawn On Fri, 2003-07-25 at 09:20, Shawn Carver wrote: > Jesse, > > We already had perl 5.8.0 installed, so we tried to upgrade to 3.0.4 > using 'make upgrade' as per the instructions. > > Now we are getting an error when we try to access the web page. Is this > simply a permissions issue, or something more serious? > > > > Here is the text of the error: > > System error > > > error: mkdir /opt/rt3/var/mason_data/obj: Permission denied at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 > > > context: > ... > > > 187: # whether they should generate a full stack trace (confess() and > cluck()) > > > 188: # or simply report the caller's package (croak() and carp()), > respectively. > > > 189: # confess() and croak() die, carp() and cluck() warn. > > > 190: > > 191: sub croak { die shortmess @_ } > > > 192: sub confess { die longmess @_ } > > > 193: sub carp { warn shortmess @_ } > > > 194: sub cluck { warn longmess @_ } > > > 195: > > ... > > code stack: > /usr/lib/perl5/5.8.0/Carp.pm:191 > /usr/lib/perl5/5.8.0/File/Path.pm:150 > /usr/lib/perl5/5.8.0/File/Path.pm:143 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm:102 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:322 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:199 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60 > /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265 > /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:231 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:862 > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789 > /opt/rt3/bin/webmux.pl:118 > /dev/null:0 > > > raw error > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > On Thu, 2003-07-24 at 15:53, Jesse Vincent wrote: > > Can you verify that you have the same problem with attachments created > > using RT 3.0.4. (We've fixed attachment bugs in the latest release). > > If you're running perl 5.6, we also strongly recommend you upgrade to > > perl 5.8.0 or newer, as a number of unicode bugs in 5.6 play havoc with > > text attachments. > > > > On Thu, Jul 24, 2003 at 03:40:53PM -0500, Shawn Carver wrote: > > > Hello. > > > > > > I'm a new RT user and also new to the list. > > > > > > We are currently trying out RT 3.0.3 and we like it so far, but the only > > > problem we are having is that all of our attachments are getting > > > corrupted. > > > > > > Also, the size of the file as reported by RT is always somewhat larger > > > than the original file. > > > > > > Does anyone know of the cause of or solution to this issue? Currently > > > this is the only thing holding us back from adopting RT as our ticketing > > > system. > > > > > > Thank you. > > > > > > Shawn > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > From Jeff.Hodge at yuma.army.mil Fri Jul 25 12:10:35 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Fri, 25 Jul 2003 09:10:35 -0700 Subject: [rt-users] browser issues / login Message-ID: Jesse, server: Linux, mysql4.012, perl 5.8, apache 1.3, mason1.22, rt 3.04 issue: What would cause IE/win2k to log users out? The login process works fine on IE, but clicking any link logs the user out and display the login page. I've tried different users and different win2k machines...IE is set to check for new versions of page on every visit thanks, Jeff -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Friday, July 25, 2003 8:56 AM To: Przemyslaw Jaroszewski Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] browser issues / login On Fri, Jul 25, 2003 at 09:38:44AM +0200, Przemyslaw Jaroszewski wrote: > >Rt works well, except for occasionally the logout doesn't work. Clicking > >on > >logout simply displays the home priority ticket page. Although sometimes > >it > >works properly. Quirky. > > I'm having the same problem with Opera on Windows 2K. My cookie settings > are to accept all but those with illegal path. > Maybe something is wrong on the RT side, anyway? Some versions of opera have a bug where they ignore web applications that tell them to NEVER cache certain pages. Jesse > > Greets, > Przemek > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Fri Jul 25 12:13:06 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 12:13:06 -0400 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: <20030725161306.GA5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 09:10:35AM -0700, Hodge, Jeff F (ECIII) wrote: > Jesse, > > server: Linux, mysql4.012, perl 5.8, apache 1.3, mason1.22, rt 3.04 > > issue: > What would cause IE/win2k to log users out? The login process works fine on > IE, but clicking any link logs the user out and display the login page. > I've tried different users and different win2k machines...IE is set to check > for new versions of page on every visit That sounds like IE is either not being sent cookies or discarding them. Can you use a sniffer to make sure that they're getting through in both directions? As an aside, that version of mysql has known sorting bugs that are going to get you weird results (though they wouldn't cause this issue.) -jesse > > thanks, > > Jeff > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Jeff.Hodge at yuma.army.mil Fri Jul 25 12:45:50 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Fri, 25 Jul 2003 09:45:50 -0700 Subject: [rt-users] browser issues / login Message-ID: Sniffing beyond conceptional functionality is something I know little about....Could you tell me the best steps to go about this or point me out in the right direction to find out more info. The only thing I know for sure is that this prob is isolated to rt logins; I'm feeling that maybe I have a mod installed that needs to be updated. Is there a recommended list of versions for the required modules (or is this logic taken care of in test-dependencies) ? -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Friday, July 25, 2003 9:13 AM To: Hodge, Jeff F (ECIII) Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] browser issues / login On Fri, Jul 25, 2003 at 09:10:35AM -0700, Hodge, Jeff F (ECIII) wrote: > Jesse, > > server: Linux, mysql4.012, perl 5.8, apache 1.3, mason1.22, rt 3.04 > > issue: > What would cause IE/win2k to log users out? The login process works fine on > IE, but clicking any link logs the user out and display the login page. > I've tried different users and different win2k machines...IE is set to check > for new versions of page on every visit That sounds like IE is either not being sent cookies or discarding them. Can you use a sniffer to make sure that they're getting through in both directions? As an aside, that version of mysql has known sorting bugs that are going to get you weird results (though they wouldn't cause this issue.) -jesse > > thanks, > > Jeff > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -------------- next part -------------- An HTML attachment was scrubbed... URL: From cubic at acronis.ru Fri Jul 25 12:47:27 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Fri, 25 Jul 2003 20:47:27 +0400 Subject: [rt-users] two different RT istances In-Reply-To: <002001c352c2$a2e02f00$149154c0@morgana> References: <002001c352c2$a2e02f00$149154c0@morgana> Message-ID: <3F215F1F.3050407@acronis.ru> Only with two Apache servers, because of namespace interceptions of modules. Ruslan. Francesca Del Corso wrote: > Hi, > > > > Is it possible to have two different RT istances running on the same > machine using the Apache web server (on different port number) and > mysql with different rt databases? > > > > Thank You!! > > > > Francesca > From cag at us.ibm.com Fri Jul 25 12:50:32 2003 From: cag at us.ibm.com (Christian Gilmore) Date: Fri, 25 Jul 2003 11:50:32 -0500 Subject: [rt-users] rt2 to rt3 1.17 Message-ID: Jesse, Is the conversion done on export or import? Thanks, Christian ---------------------- Christian Gilmore Technology Leader GeT Support Application Development IBM Software Group Jesse Vincent Sent by: rt-users-admin at lists.fsck.com 07/25/03 12:29 AM To: rt-users at fsck.com cc: Subject: [rt-users] rt2 to rt3 1.17 Is now available. The big change from 1.16 is that it now converts messages and attachments which had been stored in RT2's database into UTF8 (Unicode) when moving to RT3. I'd be curious to know how folks who were having trouble with 1.16 do with this version. Jesse -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Fri Jul 25 12:50:48 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 12:50:48 -0400 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: <20030725165048.GB5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 09:45:50AM -0700, Hodge, Jeff F (ECIII) wrote: > Sniffing beyond conceptional functionality is something I know little > about....Could you tell me the best steps to go about this or point me out > in the right direction to find out more info. The only thing I know for > sure is that this prob is isolated to rt logins; > > I'm feeling that maybe I have a mod installed that needs to be updated. Is > there a recommended list of versions for the required modules (or is this > logic taken care of in test-dependencies) ? But RT works fine with other browsers? Tell IE to alert you when a site hands you cookies and see if it's handing you cookies on each login/pageview. Also, make sure there's nothing strange in the syslog or apache error log. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Fri Jul 25 12:51:34 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 12:51:34 -0400 Subject: [rt-users] rt2 to rt3 1.17 In-Reply-To: References: Message-ID: <20030725165134.GC5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 11:50:32AM -0500, Christian Gilmore wrote: > Jesse, > > Is the conversion done on export or import? Import. Dumps from the 1.16 exporter should be compatible with the 1.17 importer. > Thanks, > Christian > > ---------------------- > Christian Gilmore > Technology Leader > GeT Support Application Development > IBM Software Group > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From cubic at acronis.ru Fri Jul 25 13:45:33 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Fri, 25 Jul 2003 21:45:33 +0400 Subject: [rt-users] rt2 to rt3 1.17 In-Reply-To: <20030725052944.GU5335@pallas.fsck.com> References: <20030725052944.GU5335@pallas.fsck.com> Message-ID: <3F216CBD.2050104@acronis.ru> Hello, Jesse and other. This solve only content problem, but subject of attach have to be converted too. Ruslan. PS: Some other additions to re's don't break it. I want to speed up it, but then do benchmarks with perl 5.8.0 and understand that it's not issue. PSS: Unicode translation realy slow down importing, but it's better then absense of content in browser :) Jesse Vincent wrote: >Is now available. The big change from 1.16 is that it now converts >messages and attachments which had been stored in RT2's database into >UTF8 (Unicode) when moving to RT3. I'd be curious to know how folks who >were having trouble with 1.16 do with this version. > > Jesse > > -------------- next part -------------- An embedded and charset-unspecified text was scrubbed... Name: rt2-rt3-v1.17-attach_subj_enc.patch URL: From Jeff.Hodge at yuma.army.mil Fri Jul 25 14:09:23 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Fri, 25 Jul 2003 11:09:23 -0700 Subject: [rt-users] browser issues / login Message-ID: I set IE to prompt for both first and third party cookies; which is prompting for cookies everywhere, but not on RT. RT is not handing cookies at any point.... BTW thanks for your responses..... -jh -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Friday, July 25, 2003 9:51 AM To: Hodge, Jeff F (ECIII) Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] browser issues / login On Fri, Jul 25, 2003 at 09:45:50AM -0700, Hodge, Jeff F (ECIII) wrote: > Sniffing beyond conceptional functionality is something I know little > about....Could you tell me the best steps to go about this or point me out > in the right direction to find out more info. The only thing I know for > sure is that this prob is isolated to rt logins; > > I'm feeling that maybe I have a mod installed that needs to be updated. Is > there a recommended list of versions for the required modules (or is this > logic taken care of in test-dependencies) ? But RT works fine with other browsers? Tell IE to alert you when a site hands you cookies and see if it's handing you cookies on each login/pageview. Also, make sure there's nothing strange in the syslog or apache error log. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. -------------- next part -------------- An HTML attachment was scrubbed... URL: From freebsd at coal.sentex.ca Fri Jul 25 14:29:45 2003 From: freebsd at coal.sentex.ca (freebsd at coal.sentex.ca) Date: Fri, 25 Jul 2003 14:29:45 -0400 Subject: SendEmail.pm hacks (Was: Re: [rt-users] RT3.0.4 not sending mail?) In-Reply-To: References: Message-ID: <20030725182945.GA1532@sentex.net> Okay, I'm having various issues with the new RT install, but none of them appear to be RT related (read: apache and end-user related). Well, that's almost true. I've put in a couple of our custom hacks back into SendEmail.pm. One of them seems to work all the time (adding " [$self->QueueObj->name]" after the normal Subject tag), whereas the other has been breaking every so often. In SetSubject, I added this (to make e-mail client filtering a little easier): $self->SetHeader( 'RT-Queue', $self->TicketObj->QueueObj->Name() ); However, this header doesn't always seem to be in place. About three hours ago, I got *one* message that didn't have the header in there. And when I made the change yesterday, there was a period of time for about an hour *after* I had done ten minutes of testing to prove that it worked, that it *didn't* work for *any* messages. So... Does RT ever send anything /not/ through SendEmail.pm? Have I put my hacks in the wrong place? Is there anything I should be looking for in the logs? From jesse at bestpractical.com Fri Jul 25 14:50:04 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 14:50:04 -0400 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: <20030725185004.GH5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 11:09:23AM -0700, Hodge, Jeff F (ECIII) wrote: > I set IE to prompt for both first and third party cookies; which is > prompting for cookies everywhere, but not on RT. Can you try with another browser such as netscape or lynx? > > But RT works fine with other browsers? > Also, make sure there's > nothing strange in the syslog or apache error log. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From rspier at pobox.com Fri Jul 25 15:55:05 2003 From: rspier at pobox.com (Robert Spier) Date: Fri, 25 Jul 2003 12:55:05 -0700 Subject: [rt-users] two different RT istances In-Reply-To: <3F215F1F.3050407@acronis.ru> References: <002001c352c2$a2e02f00$149154c0@morgana> <3F215F1F.3050407@acronis.ru> Message-ID: You can use a single apache server, as long as there is only one RT running under mod_perl. The others need to be fastcgi or speedycgi. At Fri, 25 Jul 2003 20:47:27 +0400, Ruslan U. Zakirov wrote: > > Only with two Apache servers, because of namespace interceptions of modules. > Ruslan. > Francesca Del Corso wrote: > > Is it possible to have two different RT istances running on the same > > machine using the Apache web server (on different port number) and > > mysql with different rt databases? From mohanj at ebs.ogi.edu Fri Jul 25 15:58:33 2003 From: mohanj at ebs.ogi.edu (Jim Mohan) Date: Fri, 25 Jul 2003 12:58:33 -0700 Subject: [rt-users] unsubscribe Message-ID: <200307251958.h6PJwHkQ008366@ebs.ogi.edu> -------------- next part -------------- An HTML attachment was scrubbed... URL: From mrz at intelenet.net Fri Jul 25 16:10:55 2003 From: mrz at intelenet.net (matthew zeier) Date: Fri, 25 Jul 2003 13:10:55 -0700 Subject: [rt-users] rt3, rt-mailgate and https - no workie Message-ID: <01af01c352e8$db1172f0$6d180a0a@MRZTP> I know this was mentioned before but I can't find the posting. rt-mailgate is complaining about not https not being supported. What perl module needs to be rebuilt? Jul 25 13:06:55 help2 postfix/local[10345]: 1E7B919405D: to=, relay=local, delay=1, status=deferred (temporary failure. Command output: An Error Occurred ================= 501 Protocol scheme 'https' is not supported ) -- matthew zeier | "Nothing in life is to be feared. InteleNet Communications, Inc. | It is only to be understood." (949) 784-7904 | - Marie Curie From mick at onramp.ca Fri Jul 25 16:22:28 2003 From: mick at onramp.ca (Mick Szucs) Date: 25 Jul 2003 16:22:28 -0400 Subject: [rt-users] rt3, rt-mailgate and https - no workie In-Reply-To: <01af01c352e8$db1172f0$6d180a0a@MRZTP> References: <01af01c352e8$db1172f0$6d180a0a@MRZTP> Message-ID: <1059164548.2742.274.camel@hal9000.internal.onramp.ca> On Fri, 2003-07-25 at 16:10, matthew zeier wrote: > I know this was mentioned before but I can't find the posting. rt-mailgate > is complaining about not https not being supported. What perl module needs > to be rebuilt? Make sure you have the Crypt-SSLeay module installed, it's necessary for the LWP module to make use of SSL. -- Mick Szucs Onramp Network Services Inc. From iqbala at qwestip.net Fri Jul 25 17:23:15 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Fri, 25 Jul 2003 17:23:15 -0400 (EDT) Subject: [rt-users] diff between rt2-to-rt3 v1.16 and 1.17 Message-ID: I were able to migrate all 50k+ tickets from RT2.0.13 to RT3.0.4 on my test server unsing migration tool v1.16. Now I see a new version v1.17 has been released 2 dayes later. Can someone tell me what canges have been made on the new one. I am trying to decide if I should do another test migration using v1.17 or v1.16 is just fine. After I did the migration, using v1.16, I could not possibly check if all the tickets have been migrated perfectly. Hence I am seeking any insight about the diff of these two versions Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jesse at bestpractical.com Fri Jul 25 17:28:41 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 25 Jul 2003 17:28:41 -0400 Subject: [rt-users] diff between rt2-to-rt3 v1.16 and 1.17 In-Reply-To: References: Message-ID: <20030725212841.GN5335@pallas.fsck.com> On Fri, Jul 25, 2003 at 05:23:15PM -0400, Asif Iqbal wrote: > > I were able to migrate all 50k+ tickets from RT2.0.13 to RT3.0.4 on my test > server unsing migration tool v1.16. Now I see a new version v1.17 has been > released 2 dayes later. Can someone tell me what canges have been made on the > new one. I am trying to decide if I should do another test migration using > v1.17 or v1.16 is just fine. After I did the migration, using v1.16, I could not > possibly check if all the tickets have been migrated perfectly. Hence I am > seeking any insight about the diff of these two versions With 1.17, the tickets have their encodings converted. With 1.16, certain attachments might cause RT 3.0.4 to generate errors when trying to display them. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jennyw at dangerousideas.com Fri Jul 25 18:13:04 2003 From: jennyw at dangerousideas.com (jennyw) Date: Fri, 25 Jul 2003 15:13:04 -0700 Subject: [rt-users] Canned responses Message-ID: <20030725221304.GB23288@dangerousideas.com> Is there an easy way to send canned responses to users? I noticed that for RT 2 there was an add-on called StockAnswers. Is there anything like this for RT 3? Thanks! Jen From brians at plaza.ds.adp.com Fri Jul 25 18:22:21 2003 From: brians at plaza.ds.adp.com (Brian Stevenson) Date: 25 Jul 2003 15:22:21 -0700 Subject: [rt-users] Problem migrating with rt2-rt3-v1.17 Message-ID: <1059171741.28814.1.camel@aldous.plaza.ds.adp.com> Hello, In migrating from rt2.0.14-pre1 to rt3.0.4 I am getting errors like this that abort the process during the import. I am using rt2-rt3-v1.17 .t-10727 [Fri Jul 25 21:12:41 2003] [crit]: Wide character in subroutine entry at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 164. (/opt/rt3/lib/RT.pm:242) Also, am getting errors like this in the messages file that are not fatal Jul 25 14:11:57 trident RT: Wide character in subroutine entry at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 184. (/opt/rt3/lib/RT.pm:235) Jul 25 14:12:00 trident last message repeated 3 times I upgraded Encode.pm to the latest on CPAN, but still get errors. Brian Stevenson From myqu at hotmail.com Fri Jul 25 23:43:02 2003 From: myqu at hotmail.com (Hui Ada) Date: Sat, 26 Jul 2003 03:43:02 +0000 Subject: [rt-users] Problem about configuring RT3.0.4 Message-ID: Dear All, I have problem in configuring RT3.0.4. I installed RT3.0.4 on windows 2000 server according to the chinese manual on the web. That is, just installing the package and it do all the things for me. But i don't know how and where should i set RT to able to send and receive mail. I see in some post talking about qmail, sendmail, are they programs that i should install to set the mail forward? i'm now using a Mdaemon mail server. Besides, i tried to send mail in RT web interface with attachment. Then i go to the history of the ticket i can see the message and attachment, but can't open the attachment. What should i do? I'm not familar with the scrips, can anyone tell me in details. Thanks a lot! Ada Hui _________________________________________________________________ Linguaphone : Learn English and get 15 Putonghua lessons FREE http://go.msnserver.com/HK/29444.asp From matthias at astrum.ch Sat Jul 26 03:57:52 2003 From: matthias at astrum.ch (Matthias Leisi) Date: Sat, 26 Jul 2003 09:57:52 +0200 Subject: [rt-users] browser issues / login In-Reply-To: References: Message-ID: <3F223480.4010500@astrum.ch> > Sniffing beyond conceptional functionality is something I know little > about....Could you tell me the best steps to go about this or point me > out in the right direction to find out more info. The only thing I know > for sure is that this prob is isolated to rt logins; You can log all cookies being sent to your Apache with a CustomLog entry in httpd.conf, e.g.: LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Cookie}i\" " combined CustomLog logs/cookie.log combined (see http://httpd.apache.org/docs/mod/mod_log_config.html) Of course, this does not cover the client side. With Mozilla, you could use the LiveHTTPHeader extension; IIRC there is something similar for IE. -- Matthias From Jeff.Hodge at yuma.army.mil Sat Jul 26 16:45:48 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Sat, 26 Jul 2003 13:45:48 -0700 Subject: [rt-users] browser issues / login Message-ID: IE is not using rt_sid...Could this be why it is not using the cookie and logging RT users out. Also the cookie expiration date is set to expire 1 hr prior to cookie creation, which is very strange (looking in ie cookie files). At first I thought it might be that the RT was not set correct and was defaulting to gmt time, but after looking at the cookie log, and ticket time inside RT they both have the correct MST set. Netscape (on same win2k machine as IE) is working perfectly. Why would IE requests not have a RT_SID being sent? Cookie log from server: 6.9.4.2 - - [26/Jul/2003:13:02:51 -0700] "GET / HTTP/1.1" 200 1807 "-" 6.9.4.2 - - [26/Jul/2003:13:02:51 -0700] "GET /NoAuth/webrt.css HTTP/1.1" 200 6945 "-" >this is IE/win2k ...no RT_SID being set....app doesn't work 6.9.4.9 - - [26/Jul/2003:13:03:13 -0700] "GET / HTTP/1.1" 200 1807 "-" 6.9.4.9 - - [26/Jul/2003:13:03:13 -0700] "GET /NoAuth/webrt.css HTTP/1.1" 200 6945 "RT_SID=244715174cdaf76da1e898975554db56" >this is opera/linux....browse from server....RT_sid is set....app works 6.9.4.2 - - [26/Jul/2003:13:04:52 -0700] "GET / HTTP/1.1" 200 1807 "-" 6.9.4.2 - - [26/Jul/2003:13:04:52 -0700] "GET /NoAuth/webrt.css HTTP/1.1" 200 6945 "RT_SID=43d4875e1daecbc21b72c03d6858fa07" >this is netscape/win2k....RT_sid being set....app works -----Original Message----- From: Matthias Leisi [mailto:matthias at astrum.ch] Sent: Saturday, July 26, 2003 12:58 AM To: rt-users at lists.fsck.com Subject: Re: [rt-users] browser issues / login > Sniffing beyond conceptional functionality is something I know little > about....Could you tell me the best steps to go about this or point me > out in the right direction to find out more info. The only thing I know > for sure is that this prob is isolated to rt logins; You can log all cookies being sent to your Apache with a CustomLog entry in httpd.conf, e.g.: LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Cookie}i\" " combined CustomLog logs/cookie.log combined (see http://httpd.apache.org/docs/mod/mod_log_config.html) Of course, this does not cover the client side. With Mozilla, you could use the LiveHTTPHeader extension; IIRC there is something similar for IE. -- Matthias _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From lists at flothow.de Sat Jul 26 21:53:17 2003 From: lists at flothow.de (Sebastian Flothow) Date: Sun, 27 Jul 2003 03:53:17 +0200 Subject: [rt-users] browser issues / login In-Reply-To: Message-ID: <1760AFEB-BFD5-11D7-9A28-000393B2BB20@flothow.de> Am Samstag, den 26. Juli 2003, um 22:45, schrieb Hodge, Jeff F (ECIII): > Why would IE requests not have a??RT_SID being sent? Does this happen on several machines, or just one? If so, did you do a custom or otherwise non-standard installation of IE? Besides, I've seen a number of IE installations break down in really strange ways, such as displaying all links 1cm above the place they're supposed to be (which turned out to be missing *write* permissions on a DLL), so this doesn't really surprise me... though it's interesting. Why not just tell your users to use some other browser? From iqbala at qwestip.net Sun Jul 27 04:25:51 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sun, 27 Jul 2003 04:25:51 -0400 (EDT) Subject: [rt-users] Lost RT2's CLI in RT3 Message-ID: In RT2 we were able to use the command line interface using /opt/rt2/bin/rt. Is there any CLI for RT3 similar to that ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From lists at flothow.de Sun Jul 27 13:39:40 2003 From: lists at flothow.de (Sebastian Flothow) Date: Sun, 27 Jul 2003 19:39:40 +0200 Subject: [rt-users] Lost RT2's CLI in RT3 In-Reply-To: Message-ID: <4CD0E5F8-C059-11D7-9AF2-000393B2BB20@flothow.de> Am Sonntag, den 27. Juli 2003, um 10:25, schrieb Asif Iqbal: > In RT2 we were able to use the command line interface using > /opt/rt2/bin/rt. Is there any CLI for RT3 similar to that ? Not yet, but it's under development. From http://www.bestpractical.com/rt/features.html: In the next month, RT 3.0 will sport a powerful new command-line interface that allows power users to quickly and easily work with RT, even if they're out of the office. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From jesse at bestpractical.com Sun Jul 27 13:42:22 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Sun, 27 Jul 2003 13:42:22 -0400 Subject: [rt-users] Lost RT2's CLI in RT3 In-Reply-To: <4CD0E5F8-C059-11D7-9AF2-000393B2BB20@flothow.de> References: <4CD0E5F8-C059-11D7-9AF2-000393B2BB20@flothow.de> Message-ID: <20030727174222.GL10083@fsck.com> On Sun, Jul 27, 2003 at 07:39:40PM +0200, Sebastian Flothow wrote: > Am Sonntag, den 27. Juli 2003, um 10:25, schrieb Asif Iqbal: > >In RT2 we were able to use the command line interface using > >/opt/rt2/bin/rt. Is there any CLI for RT3 similar to that ? > > Not yet, but it's under development. > Actually a beta version of the CLI is in the RT 3.0.5pre1 release -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From iqbala at qwestip.net Sun Jul 27 16:58:09 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Sun, 27 Jul 2003 16:58:09 -0400 (EDT) Subject: [rt-users] How to Kill dead tickets in RT3 ? Message-ID: Hi All In RT2 I was using the perl script written by Steve Poirier and Tim Allwine to kill dead tickets every night. Is there a script for RT3 to do the similar task ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From mrz at intelenet.net Sun Jul 27 21:36:48 2003 From: mrz at intelenet.net (matthew zeier) Date: Sun, 27 Jul 2003 18:36:48 -0700 Subject: [rt-users] who are "other recipients" ? Message-ID: <00c301c354a8$b691c030$0a16160a@desktop> rt3 has requestors, , Ccs, AdminCcs and Owners. Who falls into "Other Recipients" ? -- matthew zeier | "Nothing in life is to be feared. InteleNet Communications, Inc. | It is only to be understood." (949) 784-7904 | - Marie Curie From mrz at intelenet.net Sun Jul 27 21:48:55 2003 From: mrz at intelenet.net (matthew zeier) Date: Sun, 27 Jul 2003 18:48:55 -0700 Subject: [rt-users] rt3, excluding global scrips per queue Message-ID: <00da01c354aa$6b6a54d0$0a16160a@desktop> Say I have a global scrip that applies to all but one queue. Instead of making it a queue script for all queues, it'd be easier to be able to exclude it from the one. rt3/rt2 doesn't appear to have that ability - feature request or am I over looking something. -- matthew zeier | "Nothing in life is to be feared. InteleNet Communications, Inc. | It is only to be understood." (949) 784-7904 | - Marie Curie From ken at freeswan.ca Sun Jul 27 21:59:20 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Sun, 27 Jul 2003 21:59:20 -0400 (EDT) Subject: [rt-users] RT3 and ScripActions Message-ID: Hi folks - Newbie Scrips Questions: I'm trying to create a Scrip to AutoAssign tickets based on the value of a custom field. So far, I've got the conditions, and the "Custom action preparation code" working great, but in the action cleanup code, I'm lost. How do you directly access the value of a custom field without resorting to raw SQL? And speaking of raw SQL - what's the best set of functions for executing it within RT - I have another table with a mapping of CustomFieldValues to UserID's, so based on the value of the CustomFieldValue, I'll lookup the correct UserID, and assign the ticket. I've got it manually working, but not within RT's Scrips system, which is where I need it. -- Ken Bantoft Super FreeS/WAN Maintainer ken at freeswan.ca http://www.freeswan.ca PGP Key: finger ken at bantoft.org From dj.dule at planetsky.com Mon Jul 28 05:05:41 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Mon, 28 Jul 2003 12:05:41 +0300 Subject: [rt-users] RedHat 9 Storable problem Message-ID: <200307281205.41392.dj.dule@planetsky.com> OK, I still I do not have RT 3.0.4 working on RedHat 9. This is what I tried: -Set locale to C -Rebuild Perl without threading from SRPM -Installed latest versions of necessary modules -Rebuilt and installed fresh Perl (stable 5.8.0). Of course, before this I followed all steps to make RT work on red Hat 9 (rebuilt mod_perl etc...) And still I have same error. Any other ideas ? --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From cubic at acronis.ru Mon Jul 28 05:24:14 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Mon, 28 Jul 2003 13:24:14 +0400 Subject: [rt-users] rt2 to rt3 1.17 In-Reply-To: <3F216CBD.2050104@acronis.ru> References: <20030725052944.GU5335@pallas.fsck.com> <3F216CBD.2050104@acronis.ru> Message-ID: <3F24EBBE.40009@acronis.ru> Sorry for this patch. I don't exactly understand but it's breaking convertion at all. I don't understand why $data=decode($enc, $data) isn't same as from_to($data,$enc,'utf8'). But decoding of attachment subject is still needed. Best regards, Ruslan. Ruslan U. Zakirov wrote: > Hello, Jesse and other. > This solve only content problem, but subject of attach have to be > converted too. > Ruslan. > PS: Some other additions to re's don't break it. I want to speed up > it, but then do benchmarks with perl 5.8.0 and understand that it's > not issue. > PSS: Unicode translation realy slow down importing, but it's better > then absense of content in browser :) > > Jesse Vincent wrote: > >> Is now available. The big change from 1.16 is that it now converts >> messages and attachments which had been stored in RT2's database into >> UTF8 (Unicode) when moving to RT3. I'd be curious to know how folks who >> were having trouble with 1.16 do with this version. >> >> Jesse > >------------------------------------------------------------------------ > >diff -Nru v1.17/dumpfile-to-rt-3.0 v1.17-my/dumpfile-to-rt-3.0 >--- v1.17/dumpfile-to-rt-3.0 2003-07-25 09:21:08.000000000 +0400 >+++ v1.17-my/dumpfile-to-rt-3.0 2003-07-25 21:28:09.000000000 +0400 >@@ -597,25 +597,25 @@ > > foreach my $a ( @{$attach} ) { > >- if ( $a->{'Headers'} =~ /^Content-Type: (.*?)$/m ) { >+ if ( $a->{'Headers'} =~ /^Content-Type: (?:.*?)$/mo ) { > my $content_type = $1; >- if ( $content_type =~ qr{(text/plain|message/rfc822)}i ) { >+ if ( $content_type =~ qr{(?:text/plain|message/rfc822)}i ) { > my $enc; > if ( $content_type =~ >- /charset=['"]?(.*?)(\s|\'|\"|;|$)/ ) >+ /charset=['"]?(.*?)(?:\s|\'|\"|;|$)/o ) > { > $enc = $1; > } > else { > $enc = $ENCODING; #DEFAULT; > } >- $enc =~ s/"'//gi; >+ $enc =~ s/"'//go; > $enc = lc($enc); > unless ( $enc eq 'utf-8' || $enc eq 'utf8' ) { > use Encode; > eval { >- Encode::from_to( $a->{'Content'}, >- $enc => 'utf8' ); >+ $a->{'Content'} = decode($enc, $a->{'Content'}); >+ $a->{'Subject'} = decode($enc, $a->{'Subject'}); > $a->{'Headers'} .= > "X-RT-Original-Encoding: $enc\n"; > }; >@@ -623,8 +623,8 @@ > warn $@; > eval { > $enc = $ENCODING; >- Encode::from_to( $a->{'Content'}, >- $enc => 'utf8' ); >+ $a->{'Content'} = decode($enc, $a->{'Content'}); >+ $a->{'Subject'} = decode($enc, $a->{'Subject'}); > $a->{'Headers'} .= > "X-RT-Original-Encoding: $enc\n"; > }; > > From gamboa at infophil.com Mon Jul 28 09:08:20 2003 From: gamboa at infophil.com (alvn) Date: Mon, 28 Jul 2003 21:08:20 +0800 Subject: [rt-users] Anyone installed RT3.0.4 in RH9 without Storable Error? Message-ID: <3F252044.30202@infophil.com> anyone? what tweaks did you do? -- Alvin Gamboa Software Engr. Infophil Inc. GnuPG Key ID 0xE4C03EBD From iqbala at qwestip.net Mon Jul 28 09:39:29 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Mon, 28 Jul 2003 09:39:29 -0400 (EDT) Subject: [rt-users] This transaction appears to have no content Message-ID: Every tickets get replied the owner gets the above reply. Something similar to this Mon Jul 28 09:35:38 2003: Request 164967 was acted upon. Transaction: Status changed from new to open by RT_System Queue: Help Subject: test 1 Owner: Asif Requestors: iqbala at qwestip.net Status: open Ticket This transaction appears to have no content Anyone seen this before -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From pspa at gp.novis.pt Mon Jul 28 09:44:03 2003 From: pspa at gp.novis.pt (Paulo Pinto) Date: 28 Jul 2003 14:44:03 +0100 Subject: [rt-users] Stuck outside RT: Cannot change passwords !? Message-ID: <1059399842.25733.21.camel@voodoo.ip.pt> Hello all. After a "fresh" install of rt-3.0.5pre1, got myself stuck on this situation: -> Logged in as root/password -> Gone to "preferences" and changed the [root] password -> Logged out. -> Tried to log in again. NONE of the passwords ("password" or the newpassword ) works ! Got stuck outside RT ! At first I thought that I'd mistyped the new password, so I did a make dropdb followed by a make initialize-database. Then stopped mysql and apache, restarted it and tried the above steps. Final result: the same. Stuck outside RT ! Could this be a installation issue or is it a plain bug ? Can anyone duplicate this behaviour ? P.S. - Running RedHat 7.3 with perl 5.6.0 ... can't find a 5.8.0 rpm for RH7.3 and after installing perl from source, can't install Apache::Request (complains about not finding mod_perl .. that is installed from rpm :-/ ). Best regards, -- Paulo Pinto Novis IT - GSP From Jeff.Hodge at yuma.army.mil Mon Jul 28 09:58:17 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Mon, 28 Jul 2003 06:58:17 -0700 Subject: [rt-users] Stuck outside RT: Cannot change passwords !? Message-ID: you need to install the latest version of Digest::MD5 from Cpan...newest ver is v2.26; then restart apache and it'll work fine. -Jeff -----Original Message----- From: Paulo Pinto [mailto:pspa at gp.novis.pt] Sent: Monday, July 28, 2003 6:44 AM To: rt-users at lists.fsck.com Subject: [rt-users] Stuck outside RT: Cannot change passwords !? Hello all. After a "fresh" install of rt-3.0.5pre1, got myself stuck on this situation: -> Logged in as root/password -> Gone to "preferences" and changed the [root] password -> Logged out. -> Tried to log in again. NONE of the passwords ("password" or the newpassword ) works ! Got stuck outside RT ! At first I thought that I'd mistyped the new password, so I did a make dropdb followed by a make initialize-database. Then stopped mysql and apache, restarted it and tried the above steps. Final result: the same. Stuck outside RT ! Could this be a installation issue or is it a plain bug ? Can anyone duplicate this behaviour ? P.S. - Running RedHat 7.3 with perl 5.6.0 ... can't find a 5.8.0 rpm for RH7.3 and after installing perl from source, can't install Apache::Request (complains about not finding mod_perl .. that is installed from rpm :-/ ). Best regards, -- Paulo Pinto Novis IT - GSP _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jeff.Hodge at yuma.army.mil Mon Jul 28 10:30:35 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Mon, 28 Jul 2003 07:30:35 -0700 Subject: [rt-users] browser issues / login Message-ID: I'm running RT on linux/mysql4.12/apc1.3/mas1.22/rt3.04 - it was a standard install, no changes have been made. >Does this happen on several machines, or just one? If so, did you do a >custom or otherwise non-standard installation of IE? For any user on win2k/xp using IE to access RT the RT_sid does not get set in the cookie and will thus kick user out of the RT app on successent screens. This happens on many machines so its not one particular IE install, and I have adjust caching to refresh everytime. This must be happening to other IE users since its the standard RT install. This only happens on IE, not other browsers. >Why not just tell your users to use some other browser? This isn't an option, its internal and everybody uses IE; I would think most people would use IE since they have a large marketshare -unfortunate as it is. >Besides, I've seen a number of IE installations break down in really >strange ways, such as displaying all links 1cm above the place they're >supposed to be (which turned out to be missing *write* permissions on a >DLL), so this doesn't really surprise me... though it's interesting. Being that this is a client using a browser this shouldn't be an issue....unless I'm overlooking something.....the page is refreshing on each request and it accepts cookies, beyond that there isn't much else to set with the browser. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Rasmus.Brogger at uni-c.dk Mon Jul 28 10:33:55 2003 From: Rasmus.Brogger at uni-c.dk (Rasmus =?iso-8859-1?Q?Br=F8gger?=) Date: Mon, 28 Jul 2003 16:33:55 +0200 Subject: [rt-users] International letters in rt 3.0.4 Message-ID: <20030728143355.GA32359@balder.sektornet.dk> I'm a happy RT2 user, with a well working RT 2.0.13 system. I've stated to look into upgrading to RT3. I have the need to support the Danish letters "???", as for e-mails from the system its solved with: Set($EmailOutputEncoding , 'iso-8859-1'); in RT_SiteConfig.pm. But I can't make RT display "???" correct in Ticket view. The # is displayed correctly, but in the History both subject and ticket content looks like "??????". To dispaly "???" I normally use ISO-8859-1 encoding. My guess is that RT3 handles the encoding wrong, or I've lacked to specify the correct encoding. I use RT-3-0-4 Debian 3.0 r1 apache-ssl: 1.3.26 mod_perl: version 1 Mysql: 3.23.49 or Postgresql: 7.2.1 Perl: 5.6.1 All perl modules, not supported in Debian Stable is upgraded from CPAN. -- Cheers Rasmus Br?gger UNI-C http://www.uni-c.dk/ From laurent.vaills at dms.at Mon Jul 28 10:45:48 2003 From: laurent.vaills at dms.at (Laurent Vaills) Date: 28 Jul 2003 16:45:48 +0200 Subject: [rt-users] How to see the generated SQL queries ? Message-ID: <1059403549.4521.47.camel@neo.sophia.dms.at> Hi. - Is there a possibility to see the SQL generated queries in RT2 ? - We are using RT2 with postgresql, and when we try to do a search on a ticket's content we can wait 3 hours but get no answer (RT seems to have entered in an endless loop). Laurent From mallah at trade-india.com Mon Jul 28 11:11:46 2003 From: mallah at trade-india.com (Rajesh Kumar Mallah) Date: Mon, 28 Jul 2003 20:41:46 +0530 Subject: [rt-users] How to see the generated SQL queries ? In-Reply-To: <1059403549.4521.47.camel@neo.sophia.dms.at> References: <1059403549.4521.47.camel@neo.sophia.dms.at> Message-ID: <3F253D32.801@trade-india.com> Enable logging on postgresql.con file see the appropriate variable under Logging Regds Mallah. Laurent Vaills wrote: >Hi. > >- Is there a possibility to see the SQL generated queries in RT2 ? > >- We are using RT2 with postgresql, and when we try to do a search on a >ticket's content we can wait 3 hours but get no answer (RT seems to have >entered in an endless loop). > >Laurent > > > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > From Charles.Okochu at mlb.com Mon Jul 28 11:51:23 2003 From: Charles.Okochu at mlb.com (Okochu, Charles) Date: Mon, 28 Jul 2003 11:51:23 -0400 Subject: [rt-users] RT: Cannot Encode::Guess; fallback to iso-8859-1 ( /opt/rt/lib/RT/I18N.pm:352) Message-ID: <1F8ED810575FD511915600508BB8B49503EA624F@pressbox.mlbam.com> I am already using sendmailpipe and I am having the exact same problem. I have tried switching back and forth and every time I try sending an email to one of my queues, I get the following errors messages: in /var/log/messages: RT: Cannot Encode::Guess; fallback to iso-8859-1 (/usr/local/lib/rt3/RT/I18N.pm:352) in /var/log/mailog: rt-host sm-mta[717]: h6SFNAu6000717: from=, size=703, class=0, nrcpts=1, msgid=<1F8ED810575FD511915600508BB8B49503EA624E at mailserver>, proto=ESMTP, daemon=MTA, relay=mailserver [X.X.X.X] Jul 28 11:23:11 rt-host sm-mta[718]: h6SFNAu6000717: to="|/usr/local/bin/rt-mailgate --queue tickets --action correspond --url http://rt-webserver.com", ctladdr= (26/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30961, dsn=5.3.0, stat=unknown mailer error 9 Jul 28 11:23:11 rt-host sm-mta[718]: h6SFNAu6000717: h6SFNBu6000718: DSN: unknown mailer error 9 Jul 28 11:23:11 rt-host sm-mta[718]: h6SFNBu6000718: to=< hidden-name at hiddendomain.com >, delay=00:00:00, xdelay=00:00:00, mailer=smtp, pri=31985, relay=mailrelayhost. [X.X.X.X], dsn=2.0.0, stat=Sent (Ok - Data received) I also get returned mail error on my mailbox: " ----- The following addresses had permanent fatal errors ----- "|/usr/local/bin/rt-mailgate --queue tickets --action correspond --url http://rt-webserver.com" (reason: 9) (expanded from: ) ----- Transcript of session follows ----- RT server error. The RT server which handled your email did not behave as expected. It said: 554 5.3.0 unknown mailer error 9 " I am using perl version 5.6.1. Charles Okochu Snr. Network Engineer MLBAM Office: (212) 485-3473 Cell: (646) 996-3272 / (917) 518-5941 -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Friday, July 18, 2003 2:11 PM To: Don van der Haghen Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:352) Why don't you switch from "sendmail" to "sendmailpipe" for your mail transport and tell us how it works? On Fri, Jul 18, 2003 at 11:00:15AM +0200, Don van der Haghen wrote: > Hello, > > I seem to be having a problem with the utf-8 conversion in RT. > Every time I post a reply in RT the following message shows up in the > syslog and the reply hasn't been send by mail: > > ----------------- > Jul 18 10:47:36 storage1 RT: Cannot Encode::Guess; fallback to iso-8859-1 > (/opt/rt/lib/RT/I18N.pm:352) > Jul 18 10:47:36 storage1 RT: Converting 'iso-8859-1' to 'utf-8' > Jul 18 10:47:37 storage1 RT: RT::Scrip=HASH(0x92c7c10): Couldn't prepare > Open Tickets (/opt/rt/lib/RT/Scrip_Overlay.pm:338) > Jul 18 10:47:37 storage1 RT: > #6/57 - Scrip 4 > (/opt/rt/lib/RT/Action/SendEmail.pm:92) > Jul 18 10:47:37 storage1 RT: > No recipients found. Not > sending. (/opt/rt/lib/RT/Action/SendEmail.pm:257) > Jul 18 10:47:37 storage1 RT: > #6/57 - Scrip 5 > (/opt/rt/lib/RT/Action/SendEmail.pm:92) > Jul 18 10:47:37 storage1 RT: Warning: Use of "require" without parens is > ambiguous at (eval 1801) line 1. (/opt/rt/lib/RT.pm:235) > Jul 18 10:47:37 storage1 RT: Bareword found where operator expected at > (eval 1801) line 1, near "/usr/bin" (/opt/rt/lib/RT.pm:235) > Jul 18 10:47:37 storage1 RT: (Missing operator before bin?) > (/opt/rt/lib/RT.pm:235) > Jul 18 10:47:37 storage1 RT: Scrip 5 died. - Died at > /usr/lib/perl5/site_perl/Mail/Mailer.pm line 245. Stack: > [/usr/lib/perl5/site_perl/Mail/Mailer.pm:245] [blib/lib/Mail/Internet.pm > (autosplit into blib/lib/auto/Mail/Internet/send.al):650] > [/opt/rt/lib/RT/Action/SendEmail.pm:293] > [/opt/rt/lib/RT/Action/SendEmail.pm:181] > [/opt/rt/lib/RT/ScripAction_Overlay.pm:192] > [/opt/rt/lib/RT/Scrip_Overlay.pm:409] > [/opt/rt/lib/RT/Scrip_Overlay.pm:344] > [/opt/rt/lib/RT/Transaction_Overlay.pm:169] > [/opt/rt/lib/RT/Ticket_Overlay.pm:3780] > [/opt/rt/lib/RT/Ticket_Overlay.pm:2305] > [/opt/rt/lib/RT/Interface/Web.pm:397] > [/opt/rt/share/html/Ticket/Display.html:100] > [/opt/rt/share/html/Ticket/Update.html:196] > [/opt/rt/share/html/autohandler:163] > (/opt/rt/lib/RT/Scrip_Overlay.pm:363) > Jul 18 10:47:37 storage1 RT: > #6/57 - Scrip 6 > (/opt/rt/lib/RT/Action/SendEmail.pm:92) > Jul 18 10:47:37 storage1 RT: > No recipients found. Not > sending. (/opt/rt/lib/RT/Action/SendEmail.pm:257) > ------------- > > I have upgraded perl to v5.8.0 built for i686-linux-thread-multi and > updated all the modules used by RT. > This did not solve the problem however. I am using apache 1.3.27 with > modperl 1. > I believe this problem came up when I installed RTFM, RT worked correctly > before I installed RTFM. > > I hope anyone has a suggestion for solving this problem. > > Thanks in advance for any help you can give me. > > Yours sincerely, > > AVG Bedrijven Heijen BV > > > D. van der Haghen > Network Administrator > > E: don at avg-online.com > T: 0031485-551235 > F: 0031485-514805 > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ******************* [INFO] -- Virus Manager: No Viruses were detected in this message. ******************* Want To Win World Series Tickets for Life?! Do you have the winning hologram? Watch the 2003 World Series on FOX.* Major League Baseball Ultimate World Series Pass presented by RadioShack. For more information go to http://www.mlb.com/ultimatepass *MLBI affiliate in Puerto Rico and Canada (check your local television listing for games, dates and times) [INFO] -- Virus Manager: No Viruses were detected in this message. From ken at freeswan.ca Mon Jul 28 12:11:08 2003 From: ken at freeswan.ca (Ken Bantoft) Date: Mon, 28 Jul 2003 12:11:08 -0400 (EDT) Subject: [rt-users] $Users->OrderBy('RealName') does not work as expected Message-ID: I've been fighting with this for 2 hours now - what I thought would be a simple change. In Elements/SelectOwner, I want to display the RealName's of the folks, sorted by Last Name (like it is in the DB). However, RT won't let me - $Users->OrderBy('RealName') still returns the result set ordered by 'Name'. I even put data into NickName and OrderBy->('NickName') and ended up with the same results as OrderBy('Name'). Is this a known behaviour, or have I run into a limit in the current codebase? -- Ken Bantoft Super FreeS/WAN Maintainer ken at freeswan.ca http://www.freeswan.ca PGP Key: finger ken at bantoft.org "We can factor the number 15 with quantum computers. We can also factor the number 15 with a dog trained to bark three times." -- Robert Harley, 5/12/01, Sci.crypt From matti.lattu at helsinki.fi Mon Jul 28 12:36:44 2003 From: matti.lattu at helsinki.fi (Matti Lattu) Date: Mon, 28 Jul 2003 19:36:44 +0300 Subject: [rt-users] International letters in rt 3.0.4 References: <20030728143355.GA32359@balder.sektornet.dk> Message-ID: <3F25511C.682960CE@helsinki.fi> Rasmus Br?gger wrote: > > To dispaly "???" I normally use ISO-8859-1 encoding. > My guess is that RT3 handles the encoding wrong, or I've lacked to > specify the correct encoding. > > Perl: 5.6.1 My installation in RedHat was running out-of-the-box with ??? when running with Perl 5.8.0. I did not even have to change the locale from the default "C". Previous installations with 5.6.1-based environments resulted exactly the same results which you described. When I created a ticket using the web interface the national characters were messed up, but initiating the ticket via the mail interface resulted correct chars. For some reason, the subjects worked all right. RT seems to use UTF-8 (note the encoding setup in the Apache config file and the stored data in the database) and the EmailOutputEncoding has nothing to do with this. r. Matti From iqbala at qwestip.net Mon Jul 28 12:40:15 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Mon, 28 Jul 2003 12:40:15 -0400 (EDT) Subject: [rt-users] Performance Issue - RT 3.xx In-Reply-To: Message-ID: I applied these indexes and upgraded RT3.0.3 to RT3.0.4 with mysql 4.0.13 and Apache+modperl1 . It definitely improved a lot over RT3.03 but still as fast as my good old RT2.0.13. Any other suggestions to improve the performance. My users wants the old RT back due to its slowness Thanks On Tue, 15 Jul 2003, Greg Kuhnert wrote: > I've just received a message from the guy that found the initial query > problem .... I am forwarding a copy here for the benefit of others in > the list: > > -----Original Message----- > From: Jim Crumpler > Sent: Tuesday, July 15, 2003 1:28 PM > To: Greg Kuhnert > Subject: query speed.. > > > I've made the display ticket about 4 times faster by adding two more > indices to the CachedGroupMembers table.. The number of linear scanned > rows scanned has dropped from 167,000 to about 30 for that query I sent > through before. > > This may slow down the ticket update a little.. If its too bad, then > drop the indices called group1 and member1 in CachedGroupMembers. > > The queries don't seem to be optimised for tables this large. > > Jim.. > > --- > (the two commands I typed.) > > mysql> create index group1 on CachedGroupMembers (GroupId); > Query OK, 167064 rows affected (9.46 sec) > Records: 167064 Duplicates: 0 Warnings: 0 > > mysql> create index member1 on CachedGroupMembers (MemberId); > Query OK, 167064 rows affected (10.67 sec) > Records: 167064 Duplicates: 0 Warnings: 0 > > > ------------------------------------------------------------------------ > -------- > > mysql> describe > -> > -> SELECT DISTINCT main.* > -> FROM Tickets main > -> ,Groups Groups_1 > -> ,Principals Principals_2 > -> ,CachedGroupMembers CachedGroupMembers_3 > -> ,Principals Principals_4 > -> ,Users Users_5 > -> > -> WHERE ((main.EffectiveId = main.id)) > -> AND ((main.Type = 'ticket')) > -> AND ( ( ( (Users_5.EmailAddress = 'anthony at comindico.com.au') > AND (Groups_1.Domain = 'RT::Ticket-Role') AND (Groups_1.Type = > 'Requestor') AND (Principals_2.PrincipalType = 'Group') ) ) > -> AND ( (main.Status = 'new') OR (main.Status = 'open') ) ) > -> AND Groups_1.Instance = main.id > -> AND Groups_1.id = Principals_2.ObjectId > -> AND Principals_2.id = CachedGroupMembers_3.GroupId > -> AND CachedGroupMembers_3.MemberId = Principals_4.id > -> AND Principals_4.ObjectId = Users_5.id > -> > -> ORDER BY main.Priority DESC LIMIT 10; > +----------------------+--------+-----------------------------------+--- > ----------+---------+------------------------------+------+------------- > --------------------------------+ > | table | type | possible_keys | > key | key_len | ref | rows | Extra > | > +----------------------+--------+-----------------------------------+--- > ----------+---------+------------------------------+------+------------- > --------------------------------+ > | Users_5 | ref | PRIMARY,Users3,Users4 | > Users4 | 121 | const | 1 | where > used; Using temporary; Using filesort | > | Principals_4 | ref | PRIMARY,Principals2 | > Principals2 | 5 | Users_5.id | 15 | > | > | CachedGroupMembers_3 | ref | DisGrouMem,GrouMem,group1,member1 | > member1 | 5 | Principals_4.id | 2 | > | > | Principals_2 | eq_ref | PRIMARY,Principals2 | > PRIMARY | 4 | CachedGroupMembers_3.GroupId | 1 | where used > | > | Groups_1 | eq_ref | PRIMARY,Groups1,Groups2 | > PRIMARY | 4 | Principals_2.ObjectId | 1 | where used > | > | main | eq_ref | PRIMARY,Tickets4,Tickets5 | > PRIMARY | 4 | Groups_1.Instance | 1 | where used > | > +----------------------+--------+-----------------------------------+--- > ----------+---------+------------------------------+------+------------- > --------------------------------+ > 6 rows in set (0.00 sec) > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From pspa at gp.novis.pt Mon Jul 28 12:50:15 2003 From: pspa at gp.novis.pt (Paulo Pinto) Date: 28 Jul 2003 17:50:15 +0100 Subject: [rt-users] Stuck outside RT: Cannot change passwords !? In-Reply-To: References: Message-ID: <1059411015.25733.23.camel@voodoo.ip.pt> It did the trick :) Thanx. It should be noted on the README :) Best Regards On Mon, 2003-07-28 at 14:58, Hodge, Jeff F (ECIII) wrote: > you need to install the latest version of Digest::MD5 from > Cpan...newest ver is v2.26; then restart apache and it'll work fine. > > > -Jeff > > -----Original Message----- > From: Paulo Pinto [mailto:pspa at gp.novis.pt] > Sent: Monday, July 28, 2003 6:44 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] Stuck outside RT: Cannot change passwords !? > > > Hello all. > > After a "fresh" install of rt-3.0.5pre1, got myself stuck on this > situation: > > -> Logged in as root/password > -> Gone to "preferences" and changed the [root] password > -> Logged out. > -> Tried to log in again. NONE of the passwords ("password" or the > newpassword ) works ! Got stuck outside RT ! > > At first I thought that I'd mistyped the new password, so I did a make > dropdb followed by a make initialize-database. Then stopped mysql and > apache, restarted it and tried the above steps. > > Final result: the same. Stuck outside RT ! > > > Could this be a installation issue or is it a plain bug ? > Can anyone duplicate this behaviour ? > > > P.S. - Running RedHat 7.3 with perl 5.6.0 ... can't find a 5.8.0 rpm > for > RH7.3 and after installing perl from source, can't install > Apache::Request (complains about not finding mod_perl .. that is > installed from rpm :-/ ). > > Best regards, > > -- > Paulo Pinto > Novis IT - GSP > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at > http://fsck.com/rtfm -- Paulo Pinto Novis IT - GSP From pspa at gp.novis.pt Mon Jul 28 12:56:28 2003 From: pspa at gp.novis.pt (Paulo Pinto) Date: 28 Jul 2003 17:56:28 +0100 Subject: [rt-users] RTFM - Can't insert article ? Message-ID: <1059411388.25733.34.camel@voodoo.ip.pt> Hello all. I can't insert an article on a ticket (using the RTFM widget): On the "ticket reply" screen, I can search for an article (although there is always a duplication of the search results). Pressing the "GO" button in front of the article I want added doesn't seem to take any effect (besides clearing the search fields). For the record, I've done it as root, so RT permissions doesn't seem to be the problem. Any clues ? Best regards, -- Paulo Pinto Novis IT - GSP -------------- next part -------------- An HTML attachment was scrubbed... URL: From matt_lists at careercast.com Mon Jul 28 13:02:39 2003 From: matt_lists at careercast.com (Matt Simonsen) Date: 28 Jul 2003 10:02:39 -0700 Subject: [rt-users] Mandatory custom field on ticket creation Message-ID: <1059411759.18905.70.camel@mattswrk.cbd.careercast.com> Is there a way to make choosing a custom field value mandatory for ticket creation? Thanks Matt From sean.perry at intransa.com Mon Jul 28 13:30:04 2003 From: sean.perry at intransa.com (Sean Perry) Date: Mon, 28 Jul 2003 10:30:04 -0700 Subject: [rt-users] Mandatory custom field on ticket creation In-Reply-To: <1059411759.18905.70.camel@mattswrk.cbd.careercast.com> References: <1059411759.18905.70.camel@mattswrk.cbd.careercast.com> Message-ID: <3F255D9C.30503@intransa.com> Matt Simonsen wrote: > Is there a way to make choosing a custom field value mandatory for > ticket creation? > what about email submissions? how do you plan on adding the custom field from them? From jesse at bestpractical.com Mon Jul 28 13:58:57 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 28 Jul 2003 13:58:57 -0400 Subject: [rt-users] RTFM - Can't insert article ? In-Reply-To: <1059411388.25733.34.camel@voodoo.ip.pt> References: <1059411388.25733.34.camel@voodoo.ip.pt> Message-ID: <20030728175857.GS10083@fsck.com> Paulo, I note that in another message you mentioned that you're running perl 5.6.0. I can't guarantee that upgrading will fix it, but RT 3 really, really, really doesn't support perl 5.6.0. It was badly broken. And if you're doing anything with non us-ascii characters, I expect that perl 5.6 _will_ break. On Mon, Jul 28, 2003 at 05:56:28PM +0100, Paulo Pinto wrote: > Hello all. > > I can't insert an article on a ticket (using the RTFM widget): > > On the "ticket reply" screen, I can search for an article (although > there is always a duplication of the search results). > Pressing the "GO" button in front of the article I want added doesn't > seem to take any effect (besides clearing the search fields). > > For the record, I've done it as root, so RT permissions doesn't seem to > be the problem. > > Any clues ? > > Best regards, > > -- > Paulo Pinto > Novis IT - GSP -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From matt_lists at careercast.com Mon Jul 28 14:02:16 2003 From: matt_lists at careercast.com (Matt Simonsen) Date: 28 Jul 2003 11:02:16 -0700 Subject: [rt-users] Mandatory custom field on ticket creation In-Reply-To: <3F255D9C.30503@intransa.com> References: <1059411759.18905.70.camel@mattswrk.cbd.careercast.com> <3F255D9C.30503@intransa.com> Message-ID: <1059415336.19834.4.camel@mattswrk.cbd.careercast.com> On Mon, 2003-07-28 at 10:30, Sean Perry wrote: > Matt Simonsen wrote: > > > Is there a way to make choosing a custom field value mandatory for > > ticket creation? > > > > what about email submissions? how do you plan on adding the custom > field from them? Good point. Tickets are created from a form in most queues - I guess it would have to be a mandatory value only for certain queues. I will answer your question with another question. Do any of you have a script which will parse an email and add a custom field value to a ticket based on a keyword? Like if the incoming email has MyCustomField=xyz, the RT custom field MyCustomField will have value xyz when the ticket is created. Matt From jesse at bestpractical.com Mon Jul 28 14:12:56 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 28 Jul 2003 14:12:56 -0400 Subject: [rt-users] Performance Issue - RT 3.xx In-Reply-To: References: Message-ID: <20030728181256.GT10083@fsck.com> On Mon, Jul 28, 2003 at 12:40:15PM -0400, Asif Iqbal wrote: > > I applied these indexes and upgraded RT3.0.3 to RT3.0.4 with mysql 4.0.13 and > Apache+modperl1 . It definitely improved a lot over RT3.03 but still as fast as > my good old RT2.0.13. Any other suggestions to improve the performance. My users > wants the old RT back due to its slowness It would be useful if you could tell the list what actions are slow and how slow it is in wallclock seconds. Appending &Debug=1 to a given page's query string will tell you how many seconds a page is taking to render. There are always things that can be done to improve performance: 1) make sure you've tuned your datbase to use memory most effectively 2) make sure your server isn't resource starved 3) audit your database logs for slow queries 4) triage specific slow operations to find the cause of the slowdown 5) Audit RT's code to find inefficiencies and fix the code -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From kbroch at broadcom.com Mon Jul 28 14:46:55 2003 From: kbroch at broadcom.com (Kevin Broch) Date: Mon, 28 Jul 2003 11:46:55 -0700 Subject: [rt-users] Custom scrips writing in RT 3 In-Reply-To: <3EE711C5.90102@unit.liu.se> References: <3EE711C5.90102@unit.liu.se> Message-ID: <3F256F9F.1030204@broadcom.com> I'm searching for some information on writing custom scrips and it seemed like numerous others are as well so I thought I'd post my search results here: 1) The most detailed information I've found on this mailing list was a post by Peter Burkholder (Thanks Peter!!!) which detail two simple but very useful custom scrips. Please see the following post for more details: http://lists.fsck.com/pipermail/rt-users/2003-April/013566.html I put the autoassign one in my installation (RT 3.0.2) and it worked great. (the only slight annoyance is if you are doing a web correspondence/reply when the form comes up it give the current owner as the default (better default might be "-" which when tested appears to leave the owner unchanged.). So then what happens is when you submit the form the scrip executes first and changes the owner from nobody to the person giving the correspondence but then the form changes the owner back to what the default was (if left unchanged in the form) which if it was "nobody" leaves you where you started. Granted all you have to do is change the form by hand but I can see this tripping up lazy users, so you may want to change the form to come up as default "-") 2) Jesse gave some quick help: 2a)Check out his (and Robert Spier) tutorial "Embracing and Extending RT" at OSCON. But of course I couldn't go and neither can you cause it's over. From a google search it looks like it was very well received (And it "SOLD OUT" at OSCON). Congrats Jesse and Robert! If Jesse is reading this, is there any future plan to make the information from the tutorial available either online or at future conferences? http://lists.fsck.com/pipermail/rt-users/2003-April/013242.html 2b) look at the approval scrips in the etc/initialdata http://lists.fsck.com/pipermail/rt-users/2003-April/012973.html I haven't done anything with this yet, but plan to. 3) And finally the obvious, get your fingers dirty and check out the RT API through perldoc and http://fsck.com/rtfm for how this was done in RT2 as well as the RT2 contributed code: http://www.fsck.com/data/pub/rt/contrib/2.0/ (But you may trip over some diff's between RT2 and RT3 API). This was the most helpful stuff I've found by looking back into the rt-users mailing list from now till April 2003. I'm sure I've probably missed some other helpful advice (I'm sure you'll let me hear about it). I hope this is helpful to those still looking for info. and of course I would be grateful if anyone else has examples or info. /Kevin From frans.lawaetz at lbri.lionbioscience.com Mon Jul 28 14:48:48 2003 From: frans.lawaetz at lbri.lionbioscience.com (Frans Lawaetz) Date: Mon, 28 Jul 2003 14:48:48 -0400 Subject: [rt-users] mkdir /other/rt3/var/mason_data/obj: Permission denied Message-ID: Hi, I know this isn't the first time this thread has been created but as I've not found a solution in the mail archives I can't think of anything but to open it anew. I've been trying to get RT running on an up2date Red Hat 8.0 installation with little luck. I'm running httpd-2.0.40-11.5 with mod_perl-1.99_05-3, both RPM installations (all-in-all its a fairly vanilla system). As previous users have also attempted I tried creating the directory in question and gave it 777 permissions all to no avail. It seems like apache is denying the module rights to perform modifications to the filesystem rather than their being any permission problem with the fs itself. I can't think of anything else to try so any input would be greatly appreciated! Thanks, Frans mkdir /other/rt3/var/mason_data/obj: Permission denied at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131 HTML::Mason::Exceptions::rethrow_exception('mkdir /other/rt3/var/mason_data/obj: Permission denied at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191 Carp::croak('mkdir /other/rt3/var/mason_data/obj: Permission denied') called at /usr/lib/perl5/5.8.0/File/Path.pm line 150 File::Path::mkpath('/other/rt3/var/mason_data/obj', 0, 509) called at /usr/lib/perl5/5.8.0/File/Path.pm line 143 File::Path::mkpath('/other/rt3/var/mason_data/obj/standard', 0, 509) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', '/other/rt3/var/mason_data/obj/standard/index.html', 'source', 'HTML::Mason::ComponentSource=HASH(0x9354390)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 308 HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x909d58c)', '/index.html') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 199 eval {...}('HTML::Mason::Interp=HASH(0x909d58c)', '/index.html') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 186 HTML::Mason::Request::_initialize('HTML::Mason::Request::ApacheHandler=HASH( 0x9354348)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 166 HTML::Mason::Request::new('HTML::Mason::Request::ApacheHandler', 'error_mode', 'output', 'error_format', 'html', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 60 HTML::Mason::Request::ApacheHandler::new('HTML::Mason::Request::ApacheHandle r', 'error_mode', 'output', 'error_format', 'html', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 265 Class::Container::call_method('HTML::Mason::Interp=HASH(0x909d58c)', 'request', 'new', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 343 Class::Container::create_delayed_object('HTML::Mason::Interp=HASH(0x909d58c) ', 'request', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 213 HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 862 HTML::Mason::ApacheHandler::prepare_request('HTML::Mason::ApacheHandler=HASH (0x909a984)', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 789 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( 0x909a984)', 'Apache::RequestRec=SCALAR(0x9098c10)') called at /other/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache::RequestRec=SCALAR(0x9098c10)') called at -e line 0 eval {...}('Apache::RequestRec=SCALAR(0x9098c10)') called at -e line 0 From amelton at gservices-us.com Mon Jul 28 14:51:12 2003 From: amelton at gservices-us.com (Andrew Melton) Date: Mon, 28 Jul 2003 11:51:12 -0700 Subject: [rt-users] Another Ticket Status Message-ID: <000101c35539$3e86e2f0$f4a8a8c0@amm8200> We operate our NOC almost entirely vi RT. That is, rather than calling, when one of our customers has an issue, they open a ticket which gets routed internally to an engineer. What I would like to do is, when that engineer finishes the ticket, he should assign it back to the requestor with a status of 'closed'...not 'resolved'. The customer then has the ability to change status to resolved only when the issue is truly resolved to their satisfaction. Is there a way to add another status to the system? Is there a workaround which others have found helpful? Thanks. Andrew Melton From mrz at intelenet.net Mon Jul 28 14:53:33 2003 From: mrz at intelenet.net (matthew zeier) Date: Mon, 28 Jul 2003 11:53:33 -0700 Subject: [rt-users] mkdir /other/rt3/var/mason_data/obj: Permission denied References: Message-ID: <023801c35539$8bc312a0$6d180a0a@MRZTP> The only time this happened to me, I used the wrong --with-web-user. var was owned by someone other than the user the web server runs as. After fixing that, problem went away. - mz ----- Original Message ----- From: "Frans Lawaetz" To: Sent: Monday, July 28, 2003 11:48 AM Subject: [rt-users] mkdir /other/rt3/var/mason_data/obj: Permission denied > Hi, > > I know this isn't the first time this thread has been created but as I've > not found a solution in the mail archives I can't think of anything but to > open it anew. > > I've been trying to get RT running on an up2date Red Hat 8.0 installation > with little luck. > I'm running httpd-2.0.40-11.5 with mod_perl-1.99_05-3, both RPM > installations (all-in-all its a fairly vanilla system). > > As previous users have also attempted I tried creating the directory in > question and gave it 777 permissions all to no avail. It seems like apache > is denying the module rights to perform modifications to the filesystem > rather than their being any permission problem with the fs itself. > > I can't think of anything else to try so any input would be greatly > appreciated! > > Thanks, > Frans > > mkdir /other/rt3/var/mason_data/obj: Permission denied at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 > > > Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line > 131 > HTML::Mason::Exceptions::rethrow_exception('mkdir > /other/rt3/var/mason_data/obj: Permission denied at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102^J') > called at /usr/lib/perl5/5.8.0/Carp.pm line 191 > Carp::croak('mkdir /other/rt3/var/mason_data/obj: Permission denied') called > at /usr/lib/perl5/5.8.0/File/Path.pm line 150 > File::Path::mkpath('/other/rt3/var/mason_data/obj', 0, 509) called at > /usr/lib/perl5/5.8.0/File/Path.pm line 143 > File::Path::mkpath('/other/rt3/var/mason_data/obj/standard', 0, 509) called > at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 > HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', > '/other/rt3/var/mason_data/obj/standard/index.html', 'source', > 'HTML::Mason::ComponentSource=HASH(0x9354390)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 308 > HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x909d58c)', > '/index.html') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 199 > eval {...}('HTML::Mason::Interp=HASH(0x909d58c)', '/index.html') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 186 > HTML::Mason::Request::_initialize('HTML::Mason::Request::ApacheHandler=HASH( > 0x9354348)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm > line 166 > HTML::Mason::Request::new('HTML::Mason::Request::ApacheHandler', > 'error_mode', 'output', 'error_format', 'html', 'interp', > 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', > 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', > 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 60 > HTML::Mason::Request::ApacheHandler::new('HTML::Mason::Request::ApacheHandle > r', 'error_mode', 'output', 'error_format', 'html', 'interp', > 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', > 'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', > 'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 265 > Class::Container::call_method('HTML::Mason::Interp=HASH(0x909d58c)', > 'request', 'new', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', > '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', > 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', > 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 343 > Class::Container::create_delayed_object('HTML::Mason::Interp=HASH(0x909d58c) > ', 'request', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', > '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', > 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', > 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 213 > HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x909d58c)', > 'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', > 'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', > 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 862 > HTML::Mason::ApacheHandler::prepare_request('HTML::Mason::ApacheHandler=HASH > (0x909a984)', 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 789 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( > 0x909a984)', 'Apache::RequestRec=SCALAR(0x9098c10)') called at > /other/rt3/bin/webmux.pl line 118 > RT::Mason::handler('Apache::RequestRec=SCALAR(0x9098c10)') called at -e line > 0 > eval {...}('Apache::RequestRec=SCALAR(0x9098c10)') called at -e line 0 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From iqbala at qwestip.net Mon Jul 28 15:12:31 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Mon, 28 Jul 2003 15:12:31 -0400 (EDT) Subject: [rt-users] Performance Issue - RT 3.xx In-Reply-To: <20030728181256.GT10083@fsck.com> Message-ID: On Mon, 28 Jul 2003, Jesse Vincent wrote: > > On Mon, Jul 28, 2003 at 12:40:15PM -0400, Asif Iqbal wrote: > > > > I applied these indexes and upgraded RT3.0.3 to RT3.0.4 with mysql 4.0.13 and > > Apache+modperl1 . It definitely improved a lot over RT3.03 but still as fast as > > my good old RT2.0.13. Any other suggestions to improve the performance. My users > > wants the old RT back due to its slowness > > It would be useful if you could tell the list what actions are slow and When I click on reply (Update.html), or clicking on a queue from Home (Listing.html), clicking on a ticket (Display.html) and Clicking on Home it takes about 15-20 secs longer than it used to on RT2.0.13 > how slow it is in wallclock seconds. Appending &Debug=1 to a given > page's query string will tell you how many seconds a page is taking to where should I put that string ? Sorry for the newbie question > render. > > There are always things that can be done to improve performance: > > 1) make sure you've tuned your datbase to use memory most effectively what would be an effective number ? I have 4G Memory on a 420R with 4 450Mhz CPU X UltraSPARC-II 450MHz) > 2) make sure your server isn't resource starved It is most of the time 96%+ CPU idle and over 2.7 GB free memory. The one that takes maximum CPU usage is the mysqld ( 7-8% CPU ). With RT2 on same machine it was never over 2% -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From sean.perry at intransa.com Mon Jul 28 15:23:56 2003 From: sean.perry at intransa.com (Sean Perry) Date: Mon, 28 Jul 2003 12:23:56 -0700 Subject: [rt-users] Another Ticket Status In-Reply-To: <000101c35539$3e86e2f0$f4a8a8c0@amm8200> References: <000101c35539$3e86e2f0$f4a8a8c0@amm8200> Message-ID: <3F25784C.2060907@intransa.com> Andrew Melton wrote: > > Is there a way to add another status to the system? Is there a workaround > which others have found helpful? > been thinking about it myself, your email helped motivate me to go looking. Seems the status is defined in the perl library and not in the SQL. So adding a new status will involve touched a fair amount of perl. To get started look at RT/Queue_Overlay.pm, look for @STATUS. From jesse at bestpractical.com Mon Jul 28 15:32:21 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 28 Jul 2003 15:32:21 -0400 Subject: [rt-users] Another Ticket Status In-Reply-To: <3F25784C.2060907@intransa.com> References: <000101c35539$3e86e2f0$f4a8a8c0@amm8200> <3F25784C.2060907@intransa.com> Message-ID: <20030728193221.GV10083@fsck.com> > >Is there a way to add another status to the system? Is there a workaround > >which others have found helpful? > > > > been thinking about it myself, your email helped motivate me to go looking. > > Seems the status is defined in the perl library and not in the SQL. So > adding a new status will involve touched a fair amount of perl. Adding a single new status is really a matter of adding a single entry to the @STATUS array mentioned below, but there is code inside RT that performs different actions based on individual statuses. Instead, I'd recommend using a custom field. > To get started look at RT/Queue_Overlay.pm, look for @STATUS. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From japh at cat.afraid.org Mon Jul 28 16:13:19 2003 From: japh at cat.afraid.org (Paulo Pinto) Date: Mon, 28 Jul 2003 21:13:19 +0100 Subject: [rt-users] mkdir /other/rt3/var/mason_data/obj: Permission denied In-Reply-To: References: Message-ID: <200307282113190078.076AF387@192.168.0.1> Hi Just installed perl-5.8.0 + apache + mod_+perl and got the same error ... It was a simple matter of "who's running the httpd": - before the update, it was user=apache, group=apache. - After the update it was user=nobody, group=nobody. Quick and dirty: Check who owns /other/rt3/var/mason_data/obj . If it is apache.apache, change your httpd.conf accordingly (i.e, run httpd as apache.apache). Hope it helps. *********** REPLY SEPARATOR *********** On 28-07-2003 at 14:48 Frans Lawaetz wrote: >Hi, > >I know this isn't the first time this thread has been created but as I've >not found a solution in the mail archives I can't think of anything but to >open it anew. > >I've been trying to get RT running on an up2date Red Hat 8.0 installation >with little luck. >I'm running httpd-2.0.40-11.5 with mod_perl-1.99_05-3, both RPM >installations (all-in-all its a fairly vanilla system). > >As previous users have also attempted I tried creating the directory in >question and gave it 777 permissions all to no avail. It seems like apache >is denying the module rights to perform modifications to the filesystem >rather than their being any permission problem with the fs itself. > >I can't think of anything else to try so any input would be greatly >appreciated! > >Thanks, >Frans > >mkdir /other/rt3/var/mason_data/obj: Permission denied at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 > > >Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line >131 >HTML::Mason::Exceptions::rethrow_exception('mkdir >/other/rt3/var/mason_data/obj: Permission denied at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102^J') >called at /usr/lib/perl5/5.8.0/Carp.pm line 191 >Carp::croak('mkdir /other/rt3/var/mason_data/obj: Permission denied') >called >at /usr/lib/perl5/5.8.0/File/Path.pm line 150 >File::Path::mkpath('/other/rt3/var/mason_data/obj', 0, 509) called at >/usr/lib/perl5/5.8.0/File/Path.pm line 143 >File::Path::mkpath('/other/rt3/var/mason_data/obj/standard', 0, 509) called >at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102 >HTML::Mason::Compiler::ToObject::compile_to_file(undef, 'file', >'/other/rt3/var/mason_data/obj/standard/index.html', 'source', >'HTML::Mason::ComponentSource=HASH(0x9354390)') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 308 >HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x909d58c)', >'/index.html') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 199 >eval {...}('HTML::Mason::Interp=HASH(0x909d58c)', '/index.html') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 186 >HTML::Mason::Request::_initialize('HTML::Mason::Request::ApacheHandler=HASH( >0x9354348)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm >line 166 >HTML::Mason::Request::new('HTML::Mason::Request::ApacheHandler', >'error_mode', 'output', 'error_format', 'html', 'interp', >'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', >'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', >'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 60 >HTML::Mason::Request::ApacheHandler::new('HTML::Mason::Request::ApacheHandle >r', 'error_mode', 'output', 'error_format', 'html', 'interp', >'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', '/index.html', 'args', >'ARRAY(0x8fd3070)', 'ah', 'HTML::Mason::ApacheHandler=HASH(0x909a984)', >'apache_req', 'Apache::RequestRec=SCALAR(0x9098c10)') called at >/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 265 >Class::Container::call_method('HTML::Mason::Interp=HASH(0x909d58c)', >'request', 'new', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', >'/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', >'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', >'Apache::RequestRec=SCALAR(0x9098c10)') called at >/usr/lib/perl5/site_perl/5.8.0/Class/Container.pm line 343 >Class::Container::create_delayed_object('HTML::Mason::Interp=HASH(0x909d58c) >', 'request', 'interp', 'HTML::Mason::Interp=HASH(0x909d58c)', 'comp', >'/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', >'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', >'Apache::RequestRec=SCALAR(0x9098c10)') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 213 >HTML::Mason::Interp::make_request('HTML::Mason::Interp=HASH(0x909d58c)', >'comp', '/index.html', 'args', 'ARRAY(0x8fd3070)', 'ah', >'HTML::Mason::ApacheHandler=HASH(0x909a984)', 'apache_req', >'Apache::RequestRec=SCALAR(0x9098c10)') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 862 >HTML::Mason::ApacheHandler::prepare_request('HTML::Mason::ApacheHandler=HASH >(0x909a984)', 'Apache::RequestRec=SCALAR(0x9098c10)') called at >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 789 >HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH( >0x909a984)', 'Apache::RequestRec=SCALAR(0x9098c10)') called at >/other/rt3/bin/webmux.pl line 118 >RT::Mason::handler('Apache::RequestRec=SCALAR(0x9098c10)') called at -e >line >0 >eval {...}('Apache::RequestRec=SCALAR(0x9098c10)') called at -e line 0 > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From b.boksa at sidebysite.de Mon Jul 28 16:42:39 2003 From: b.boksa at sidebysite.de (Benjamin Boksa) Date: Mon, 28 Jul 2003 22:42:39 +0200 Subject: [rt-users] RT3 on MacOS X Message-ID: <06FB7D12-C13C-11D7-A104-00039310C34C@sidebysite.de> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi rt-users! I just decided to publish my installation-description of RT3, RTFM and RTIR on MacOS X. I run RT3 on my G4/500 and it works without any problems (which is good as I want to use this installation to do some development around RT3 as soon as university is over). It doesn't contain any information about setting up the mail-gateway, but I hope to add those soon. If anyone of you is interested you can find it at http://www.boksa.de/tutorials/rt3_macosx.mpp. If you have any questions and/or comments I would be glad to hear from you. For the developers of RT who read this: Thanks for this excellent product, which was very easy to install on MacOS X. Regards, Benne -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.1 (Darwin) iD8DBQE/JYrHR5U9XkJXZKwRAjL3AJ9cJ6pi3wwpPWsEGoP/Z2KGRsPd6gCfSHc9 MsKAajFLAMy2eYC6Gb1IYgc= =Ql8R -----END PGP SIGNATURE----- From scott at cae.com Mon Jul 28 16:23:56 2003 From: scott at cae.com (Scott Hebert) Date: Mon, 28 Jul 2003 16:23:56 -0400 Subject: [rt-users] How to show Requestors Real Names in Display.html Message-ID: <69F1436AA435D7118EE1009027B0FF3A8629B2@caemsx02.cae.ca> Hi, I would like to be able to show Requestors Real Names instead of email addresses in Display.html. Is this possible? Has anyone had any success in doing something similiar? Thanks, SH Scott Hebert Group Leader - Engineering Support Group Military Simulation and Training CAE Inc. PROPRIETARY NOTICE: The information contained herein is confidential and/or proprietary to CAE Inc., and shall not be reproduced or disclosed in whole or in part, or used for any purpose whatsoever unless authorized in writing by CAE Inc. From pspa at gp.novis.pt Mon Jul 28 17:24:19 2003 From: pspa at gp.novis.pt (Xeon) Date: Mon, 28 Jul 2003 22:24:19 +0100 Subject: [rt-users] RTFM - Can't insert article ? In-Reply-To: <20030728175857.GS10083@fsck.com> References: <1059411388.25733.34.camel@voodoo.ip.pt> <20030728175857.GS10083@fsck.com> Message-ID: <200307282224190890.07ABF754@192.168.0.1> Hello. I've just upgraded: - Perl to 5.8.0 - Apache to 1.3.28 - mod_perl to 1.28 (anyway, can't find RPMs for RH7.3 for the above packages ... anyone knows where can I find them ? perl and mod_perl would be very good ... ) And ... still no luck. After searching for an article and hitting "GO" on one of the hits, I get this, on the ticket history: # Mon Jul 28 22:20:55 2003 root - Reference to fsck.com-rtfm://(my machine url)/article/1 added but no info is added to the reply sent to the requestor. Any other clues ? :( Best regards, *********** REPLY SEPARATOR *********** On 28-07-2003 at 13:58 Jesse Vincent wrote: >Paulo, > I note that in another message you mentioned that you're running >perl 5.6.0. I can't guarantee that upgrading will fix it, but RT 3 >really, really, really doesn't support perl 5.6.0. It was badly broken. >And if you're doing anything with non us-ascii characters, I expect that >perl 5.6 _will_ break. > > >On Mon, Jul 28, 2003 at 05:56:28PM +0100, Paulo Pinto wrote: >> Hello all. >> >> I can't insert an article on a ticket (using the RTFM widget): >> >> On the "ticket reply" screen, I can search for an article (although >> there is always a duplication of the search results). >> Pressing the "GO" button in front of the article I want added doesn't >> seem to take any effect (besides clearing the search fields). >> >> For the record, I've done it as root, so RT permissions doesn't seem to >> be the problem. >> >> Any clues ? >> >> Best regards, >> >> -- >> Paulo Pinto >> Novis IT - GSP > >-- >http://www.bestpractical.com/rt -- Trouble Ticketing. Free. >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From schdy2 at hotmail.com Mon Jul 28 17:35:19 2003 From: schdy2 at hotmail.com (J Schdy) Date: Mon, 28 Jul 2003 17:35:19 -0400 Subject: [rt-users] generating reports via RT? Message-ID: We've just started using RT3 and would like to generate "end of day" reports for management. I've poked around the rt schema and see that it would certainly be possible to do it simply using Perl with DBI, but I was wondering if there was a way to do such a thing within (or with some help from) RT. I'm thinking along the following lines: have cron call rt-crontool to call a custom action (using a custom template) which would create the report. I'm not sure if this would work however, some things are still unclear to me: * it looks like a template is based on a single ticket where we would want more of a summary, i.e. a table of tickets with the description, status and time worked for each, sorted by owner. Is this type of template possible? * exactly how to create the custom action - it seems that writing a custom action via the web interface is done as part of creating a new scrip - can a user-defined scrip be called via rt-crontool? * Or should we forget about scrips altogether and look at creating a custom .pm using the actions that already exist in the rt3/lib/Action folder as examples? Any and all tips or comments appreciated... _________________________________________________________________ Tired of spam? Get advanced junk mail protection with MSN 8. http://join.msn.com/?page=features/junkmail From brians at plaza.ds.adp.com Mon Jul 28 17:49:12 2003 From: brians at plaza.ds.adp.com (Brian Stevenson) Date: 28 Jul 2003 14:49:12 -0700 Subject: [rt-users] Problem migrating with rt2-rt3-v1.17 In-Reply-To: <1059171741.28814.1.camel@aldous.plaza.ds.adp.com> References: <1059171741.28814.1.camel@aldous.plaza.ds.adp.com> Message-ID: <1059428952.26658.22.camel@aldous.plaza.ds.adp.com> Problem solved by first typing 'export LANG=C' then running the import. Brian On Fri, 2003-07-25 at 15:22, Brian Stevenson wrote: > Hello, > > In migrating from rt2.0.14-pre1 to rt3.0.4 I am getting errors like this > that abort the process during the import. I am using rt2-rt3-v1.17 > > .t-10727 > [Fri Jul 25 21:12:41 2003] [crit]: Wide character in subroutine entry at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 164. > (/opt/rt3/lib/RT.pm:242) > > > Also, am getting errors like this in the messages file that are not > fatal > > Jul 25 14:11:57 trident RT: Wide character in subroutine entry at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 184. > (/opt/rt3/lib/RT.pm:235) > Jul 25 14:12:00 trident last message repeated 3 times > > > I upgraded Encode.pm to the latest on CPAN, but still get errors. > > > Brian Stevenson > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From sultan at fooie.net Mon Jul 28 18:36:24 2003 From: sultan at fooie.net (Fahd Sultan) Date: Mon, 28 Jul 2003 18:36:24 -0400 Subject: [rt-users] RT Couldn't write to session directory '/usr/local/var/session_data' Message-ID: <3F25A568.3070601@fooie.net> RT: rt-3-0-4 RedHat: 9, kernel: 2.4.20-6 I'm getting this error: RT Couldn't write to session directory '/usr/local/var/session_data': DBD::mysql::st execute failed: Duplicate entry '255fe0d2e7f33beb41aa65a86e2d7d99' for key 1 at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Store/DBI.pm line 42. Stack: [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Store/DBI.pm:42] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:515] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Store/DBI.pm:45] [/usr/local/share/html/autohandler:51] . Check that this dir ectory's permissions are correct. at /usr/local/share/html/Elements/SetupSessionCookie line 60. There is more trace information which is at the end on this email. I've checked the permission on the directory: its owned by nobody/nobody, apache runs as user nobody. drwxrwx--- 2 nobody nobody 4096 Jul 17 15:57 . drwxr-xr-x 5 root root 4096 Jul 17 15:57 .. I'm really not sure whats going on here any help would be appriciated. thanks fahd --- more trace info --- Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('RT Couldn\'t write to session directory \'/usr/local/var/session_data\': DBD::mysql::st execute failed: Duplicate entry \'255fe0d2e7f33beb41aa65a86e2d7d99\' for key 1 at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Store/DBI.pm line 42.^J^JStack:^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Store/DBI.pm:42]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:515]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Store/DBI.pm:45]^J [/usr/local/share/html/autohandler:51]^J. Check that this dir ectory\'s permissions are correct. at /usr/local/share/html/Elements/SetupSessionCookie line 60.^J') called at /usr/local/share/html/Elements/SetupSessionCookie line 60 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x91419e4)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 eval {...}('HTML::Mason::Component::FileBased=HASH(0x91419e4)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef) called at /usr/local/share/html/autohandler line 51 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9322b30)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x9322b30)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x931bfd4)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x931bfd4)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x931bfd4)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9371f28)', 'Apache=SCALAR(0x9371768)') called at /usr/local/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x9371768)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/MySQL.pm line 0 eval {...}('Apache=SCALAR(0x9371768)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/MySQL.pm line 0 From pdh at snapgear.com Mon Jul 28 18:37:58 2003 From: pdh at snapgear.com (Phil Homewood) Date: Tue, 29 Jul 2003 08:37:58 +1000 Subject: [rt-users] This transaction appears to have no content In-Reply-To: References: Message-ID: <20030728223758.GC616@moreton.com.au> Asif Iqbal wrote: > Every tickets get replied the owner gets the above reply. Something similar to > this > Mon Jul 28 09:35:38 2003: Request 164967 was acted upon. > Transaction: Status changed from new to open by RT_System You have an OnStatusChange NotifyOwner (or some such) scrip. A status change transaction has no content. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From mccallum at nemsys.com Mon Jul 28 19:06:50 2003 From: mccallum at nemsys.com (Donald A. McCallum) Date: Mon, 28 Jul 2003 19:06:50 -0400 Subject: [rt-users] This transaction appears to have no content Message-ID: Phil, If you remove the {$Transaction->Content()} from your Status Change Template, I belive this will solve the problem. -Don McCallum mccallum at nemsys.com -----Original Message----- From: Phil Homewood [mailto:pdh at snapgear.com] Sent: Monday, July 28, 2003 6:38 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] This transaction appears to have no content Asif Iqbal wrote: > Every tickets get replied the owner gets the above reply. Something > similar to this > Mon Jul 28 09:35:38 2003: Request 164967 was acted upon. > Transaction: Status changed from new to open by RT_System You have an OnStatusChange NotifyOwner (or some such) scrip. A status change transaction has no content. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From Jeff.Hodge at yuma.army.mil Mon Jul 28 20:02:48 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Mon, 28 Jul 2003 17:02:48 -0700 Subject: [rt-users] DBD::mysql Message-ID: according to test-dependencies my DBD::mysql is missing. It was there before and I notice some files in the /root/.cpan/build/DBD-mysql-2.9002...this is the wrong version. IF I intstall through cpan it won't make properly: saying it won't install properly. The same happens through the rt-test-dependencies-install. How can I install this correctly? The dependency is saying dbd::mysql 2.10 why is cpan at version 2.9? This partialy installed v2.9 seems to be allowing access into RT for some reason.. -------------- next part -------------- An HTML attachment was scrubbed... URL: From raziegbm at yahoo.com Mon Jul 28 23:06:45 2003 From: raziegbm at yahoo.com (Gene Modequillo) Date: Mon, 28 Jul 2003 20:06:45 -0700 (PDT) Subject: [rt-users] Internal Server Error Message-ID: <20030729030645.94912.qmail@web20911.mail.yahoo.com> Im getting Can't call method "ping" on an undefined value at /opt/rt3/lib/RT.pm line 122 in error.log everytime I access the rt web page. Any ideas? ===== Gene Razieg B. Modequillo IT Officer Connect2, Inc. 8F Net One Center, 26th Street Corner 3rd Avenue Crescent Parkwest, Bonifacio Global City Taguig, Metro Manila __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com From cubic at acronis.ru Tue Jul 29 01:59:19 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Tue, 29 Jul 2003 09:59:19 +0400 Subject: [rt-users] DBD::mysql In-Reply-To: References: Message-ID: <3F260D37.9030308@acronis.ru> May be you are using CPAN mirrorr that's not freaquently sync. Hodge, Jeff F (ECIII) wrote: > according to test-dependencies my DBD::mysql is missing. It was > there before and I notice some files in the > /root/.cpan/build/DBD-mysql-2.9002...this is the wrong version. IF I > intstall through cpan it won't make properly: saying it won't install > properly. The same happens through the rt-test-dependencies-install. > > How can I install this correctly? The dependency is saying dbd::mysql > 2.10 why is cpan at version 2.9? This partialy installed v2.9 seems > to be allowing access into RT for some reason.. > From jesse at bestpractical.com Tue Jul 29 02:05:11 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 29 Jul 2003 02:05:11 -0400 Subject: [rt-users] DBD::mysql In-Reply-To: <3F260D37.9030308@acronis.ru> References: <3F260D37.9030308@acronis.ru> Message-ID: <20030729060511.GB18236@fsck.com> On Tue, Jul 29, 2003 at 09:59:19AM +0400, Ruslan U. Zakirov wrote: > May be you are using CPAN mirrorr that's not freaquently sync. > Hodge, Jeff F (ECIII) wrote: > > >according to test-dependencies my DBD::mysql is missing. It was > >there before and I notice some files in the > >/root/.cpan/build/DBD-mysql-2.9002...this is the wrong version. IF I > >intstall through cpan it won't make properly: saying it won't install > >properly. The same happens through the rt-test-dependencies-install. > > > >How can I install this correctly? The dependency is saying dbd::mysql > >2.10 why is cpan at version 2.9? This partialy installed v2.9 seems > >to be allowing access into RT for some reason.. > > When last I looked (and it was a bit ago) DBD::mysql had different version #s for the distribution name and the module name. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Samuel.Senoner at eurac.edu Tue Jul 29 02:19:51 2003 From: Samuel.Senoner at eurac.edu (Senoner Samuel) Date: Tue, 29 Jul 2003 08:19:51 +0200 Subject: [rt-users] Mandatory custom field on ticket creation Message-ID: <8ABC35686C73554691F3481C4023BE5E932E02@abz01lan.eurac.edu> I want to deactivate e-mail submission, and send them a reject mail, because the users should use the web interface. The mandatory field whould be very interesting for support personal, because after a ticket or a mail is sent, many informations are missing, so for example a field where the user has to insert an ID of his computer whould be very interesting. About the mail checks I already sent a mail, and also one to rt-bugs and why the autoreject template is never used. Samuel -----Original Message----- From: Sean Perry [mailto:sean.perry at intransa.com] Sent: Monday,28 July,2003 19:30 To: rt-users at lists.fsck.com Subject: Re: [rt-users] Mandatory custom field on ticket creation Matt Simonsen wrote: > Is there a way to make choosing a custom field value mandatory for > ticket creation? > what about email submissions? how do you plan on adding the custom field from them? _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From rt at etilizepak.com Tue Jul 29 07:36:34 2003 From: rt at etilizepak.com (Sohail Hasan) Date: Tue, 29 Jul 2003 16:36:34 +0500 Subject: [rt-users] sendmail problem Message-ID: <3F265C42.1050906@etilizepak.com> Hi all, I am running red hat 9. During the ticket creation the sendmail working on my local system is not forwarding the emails when tickets are created to my email server that has the user accounts. How can I configure the sendmail settings so that I receive the generated emails to my email server and not to the local accounts on which RT is running. I also get this error in my mail logs on the local system: Jul 29 15:41:56 cache smrsh: uid 8: attempt to use "rt-mailgate --queue 'rt admin' --action correspond --url http://rt.your.domain/" (stat failed) Jul 29 15:41:56 cache sendmail[25292]: h6TAfuQl025291: to="|/usr/local/rt3/bin/rt-mailgate --queue 'rt admin' --action correspond --url http://rt.my.domain/", ctladdr= (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=139530, dsn=5.0.0, stat=Service unavailable Jul 29 15:41:56 cache sendmail[25292]: h6TAfuQl025291: h6TAfuQl025292: DSN: Service unavailable Sincerely, Sohail From bsegal at DECARIE.COM Tue Jul 29 08:19:47 2003 From: bsegal at DECARIE.COM (Bruce Segal) Date: Tue, 29 Jul 2003 08:19:47 -0400 Subject: [rt-users] Mandatory custom field on ticket creation Message-ID: Take a look in the archives. It is supposed to also be the RT3 contrib area, but I couldn't find it there http://lists.fsck.com/pipermail/rt-users/2003-July/015242.html I haven't tried this yet, but it's on my 'list of things to do' -----Original Message----- From: Matt Simonsen [mailto:matt_lists at careercast.com] Sent: Monday, July 28, 2003 2:02 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] Mandatory custom field on ticket creation On Mon, 2003-07-28 at 10:30, Sean Perry wrote: > Matt Simonsen wrote: > > > Is there a way to make choosing a custom field value mandatory for > > ticket creation? > > > > what about email submissions? how do you plan on adding the custom > field from them? Good point. Tickets are created from a form in most queues - I guess it would have to be a mandatory value only for certain queues. I will answer your question with another question. Do any of you have a script which will parse an email and add a custom field value to a ticket based on a keyword? Like if the incoming email has MyCustomField=xyz, the RT custom field MyCustomField will have value xyz when the ticket is created. Matt _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. All outgoing e-mail scanned by Sybari Antigen v7.5 build 1133 From gadams at promisant.com Tue Jul 29 10:42:27 2003 From: gadams at promisant.com (Adams, Gavin) Date: Tue, 29 Jul 2003 10:42:27 -0400 Subject: [rt-users] RT: Cannot Encode::Guess; fallback to iso-8859-1 ( /opt/rt/lib/RT/I18N.pm:370) Message-ID: > -----Original Message----- > From: Okochu, Charles [mailto:Charles.Okochu at mlb.com] > > I am already using sendmailpipe and I am having the exact same problem. I > have tried switching back and forth and every time I try sending an email > to > one of my queues, I get the following errors messages: > > in /var/log/messages: > RT: Cannot Encode::Guess; fallback to iso-8859-1 > (/usr/local/lib/rt3/RT/I18N.pm:352) Same issue here: VMware GSX 2.5.1, guest system (192MB) RedHat 7.3 Perl 5.6.1 CPAN modules up-to-date Rt-3-0-4 I'm using postfix instead of sendmail, and haven't tried sendmailpipe. I assume the problem is UTF-8 related, but don't feel like going through the pain to rebuild apache, perl, and openssl to get 5.8.0 (doing a parallel RH AS install to see if that resolves any problems). In testing attachment sizes, is appears rt consumes a significant amount memory for 3MB attachments, upwards of 300MB before exhausting swap and killing the thread. So far, attachments up to 700Kb are getting added (.exe files) and no corruption, as diff is reporting the original is the same as the one in rt. Here's /var/log/messages for a 671Kb attachment (successful): Jul 29 11:22:30 rt01 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:370) Jul 29 11:22:31 rt01 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:370) Jul 29 11:22:41 rt01 RT: #10/12- Scrip 16 Notify Admins (/opt/rt3/lib/RT/Action/SendEmail.pm:92) Jul 29 11:22:42 rt01 RT: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257) Jul 29 11:22:44 rt01 RT: #10/12- Scrip 15 Notify requestor (/opt/rt3/lib/RT/Action/SendEmail.pm:92) Jul 29 11:22:44 rt01 RT: sent To: gadams at promisant.com Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:302) Jul 29 11:23:01 rt01 RT: Ticket 10 created in queue 'Support' by gadams at promisant.com (/opt/rt3/lib/RT/Ticket_Overlay.pm:626) For failed attachments, my log files look similar to Charles. Regards, --- Gavin From iqbala at qwestip.net Tue Jul 29 11:06:50 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Tue, 29 Jul 2003 11:06:50 -0400 (EDT) Subject: [rt-users] auto adjust the screen width Message-ID: Hi All Most of my users are using Laptop to access webrt. Is there way to automatically adjust the screen width ? The users need to scroll to the right , all the time, to see the [Reply] [Comment] buttons Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jesse at bestpractical.com Tue Jul 29 14:22:19 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 29 Jul 2003 14:22:19 -0400 Subject: [rt-users] [rt-announce] RT Developer Training Sessions Message-ID: <20030729182219.GL18236@fsck.com> In the coming months, Best Practical Solutions, LLC will launch its new training program with an intensive one-day developer and administrator training session taught by the developers who built RT. This session will cover: * RT's system architecture * A guided tour of the RT source code * Extension mechanisms you can use to customize RT * How to tie RT into your existing authentication infrastructure * Bulding your own tools that talk to the RT backend * Automating common procedures * Customizing RT's workflow to match your own * How to write custom reports based on RT's data We intend to offer this session publically three times this fall, but may vary this schedule based on interest: * Boston, MA in September, 2003 * London, UK in early October, 2003 * San Francisco, CA in November, 2003 We're interested in getting a rough count of interested attendees. If you would like a seat at one of the training sessions, please send mail to training at bestpractical.com. This reservation is non-binding, but folks who reserve now will be given preference over latecomers if sessions fill up. The cost, including materials, will be $995 USD. Additionally, we offer private training sessions for interested organizations. If you would like to schedule a private training session for your organization's staff, please drop us a line at training at bestpractical.com. -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. _______________________________________________ rt-announce mailing list rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From Jitender.Kataria at us.ngrid.com Tue Jul 29 16:41:25 2003 From: Jitender.Kataria at us.ngrid.com (Kataria, Jitender .) Date: Tue, 29 Jul 2003 16:41:25 -0400 Subject: [rt-users] Restore root password for rt3.0 Message-ID: Hi By mistake I modified the root password in Users table of rt schema . Now I cannot login to rt with root account ( which is the only account whic has all the privileges) How can I restore this Id Thanks in advance Jitender This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please contact the National Grid USA Enterprise Support Center on 508-389-3375 or 315-428-6360. -------------- next part -------------- An HTML attachment was scrubbed... URL: From todded at yahoo.com Tue Jul 29 17:36:53 2003 From: todded at yahoo.com (Todd Goldwasser) Date: Tue, 29 Jul 2003 14:36:53 -0700 (PDT) Subject: [rt-users] problems with scrips in RT 3.x Message-ID: <20030729213653.67071.qmail@web13402.mail.yahoo.com> I have a scrip that should notify the owner of the ticket on a status change. It seems that this scrip works when some users change the ticket's status, but doesn't work when other users change the ticket's status. Any ideas as to why this would happen? __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com From Jeff.Hodge at yuma.army.mil Tue Jul 29 18:13:14 2003 From: Jeff.Hodge at yuma.army.mil (Hodge, Jeff F (ECIII)) Date: Tue, 29 Jul 2003 15:13:14 -0700 Subject: [rt-users] Restore root password for rt3.0 Message-ID: Your root Mysql (or whatever DB) account should log you into the database and then open the users table within the rt3 DB and frind the root user for RT. Then update the user password for the root RT user. Make sure you use MD5() to encrypt the password in your update statement. Something like: UPDATE rt3.user set password = MD5('password') WHERE username= 'root'; ...then change he password afterwords -----Original Message----- From: Kataria, Jitender . [mailto:Jitender.Kataria at us.ngrid.com] Sent: Tuesday, July 29, 2003 1:41 PM To: rt-devel at lists.fsck.com Cc: rt-users at lists.fsck.com Subject: [rt-users] Restore root password for rt3.0 Hi By mistake I modified the root password in Users table of rt schema . Now I cannot login to rt with root account ( which is the only account whic has all the privileges) How can I restore this Id Thanks in advance Jitender This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please contact the National Grid USA Enterprise Support Center on 508-389-3375 or 315-428-6360. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jitender.Kataria at us.ngrid.com Tue Jul 29 18:30:36 2003 From: Jitender.Kataria at us.ngrid.com (Kataria, Jitender .) Date: Tue, 29 Jul 2003 18:30:36 -0400 Subject: [rt-users] Restore root password for rt3.0 Message-ID: Jeff Thanks for the reply . I tried to set the password with the MD5 option , it is still not working . Infact I noticed with MD5 it is setting the pasword whose length ( in envcrypted format) is too long , longer then the reqular user . Do I need to use someother encryption formation to change the password in RT3.0.4 Here is the data from the Users table | root | 5f4dcc3b5aa765d61d8327deb882cf99 | | test | dDBr7H7iUYUA6VzlLPolkA | | test1 | gZrvD5/q9BCeqAvcs9SFMA | | Thanks Jitender -----Original Message----- From: Hodge, Jeff F (ECIII) [mailto:Jeff.Hodge at yuma.army.mil] Sent: Tuesday, July 29, 2003 6:13 PM To: Kataria, Jitender .; rt-devel at lists.fsck.com Cc: rt-users at lists.fsck.com Subject: RE: [rt-users] Restore root password for rt3.0 Your root Mysql (or whatever DB) account should log you into the database and then open the users table within the rt3 DB and frind the root user for RT. Then update the user password for the root RT user. Make sure you use MD5() to encrypt the password in your update statement. Something like: UPDATE rt3.user set password = MD5('password') WHERE username= 'root'; ...then change he password afterwords -----Original Message----- From: Kataria, Jitender . [mailto:Jitender.Kataria at us.ngrid.com] Sent: Tuesday, July 29, 2003 1:41 PM To: rt-devel at lists.fsck.com Cc: rt-users at lists.fsck.com Subject: [rt-users] Restore root password for rt3.0 Hi By mistake I modified the root password in Users table of rt schema . Now I cannot login to rt with root account ( which is the only account whic has all the privileges) How can I restore this Id Thanks in advance Jitender This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please contact the National Grid USA Enterprise Support Center on 508-389-3375 or 315-428-6360. This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please contact the National Grid USA Enterprise Support Center on 508-389-3375 or 315-428-6360. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Jul 30 01:02:33 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 30 Jul 2003 01:02:33 -0400 Subject: [rt-users] $Users->OrderBy('RealName') does not work as expected In-Reply-To: References: Message-ID: <20030730050233.GN18236@fsck.com> OrderBy takes named attributes. perldoc DBIx::SearchBuilder to see how it works. On Mon, Jul 28, 2003 at 12:11:08PM -0400, Ken Bantoft wrote: > > I've been fighting with this for 2 hours now - what I thought would be a > simple change. In Elements/SelectOwner, I want to display the RealName's > of the folks, sorted by Last Name (like it is in the DB). > > However, RT won't let me - $Users->OrderBy('RealName') still returns the > result set ordered by 'Name'. I even put data into NickName and > OrderBy->('NickName') and ended up with the same results as > OrderBy('Name'). Is this a known behaviour, or have I run into a limit in > the current codebase? > > > > > > -- > Ken Bantoft Super FreeS/WAN Maintainer > ken at freeswan.ca http://www.freeswan.ca > PGP Key: finger ken at bantoft.org > "We can factor the number 15 with quantum computers. We > can also factor the number 15 with a dog trained to bark > three times." -- Robert Harley, 5/12/01, Sci.crypt > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From torsten.fellhauer at sap.com Wed Jul 30 05:20:30 2003 From: torsten.fellhauer at sap.com (Fellhauer, Torsten) Date: Wed, 30 Jul 2003 11:20:30 +0200 Subject: [rt-users] Problem with lanuguage support Message-ID: <1275A224C449D4119CE900508B6FF0B30AC37EB7@dewdfx20.wdf.sap.corp> Hi, I had a problem with limiting the language support to 1 or 2 languages. When setting @LexiconLanguages = qw(en de) in RT_SiteConfig.pm and copying the relevant po-Files to $RTDIR/local/po/, Apache cannot be started because the po-Files cannot be found. The following patch worked for me. Maybe its helpful for anybody else, so I post it here... cu, Torsten # diff -c RT/I18N.pm RT/I18N.pm.orig *** RT/I18N.pm Wed Jul 30 10:55:58 2003 --- RT/I18N.pm.orig Wed Jul 30 10:56:14 2003 *************** *** 94,100 **** _decode => 1, map { $_ => [ Gettext => (substr(__FILE__, 0, -3) . "/$_.po"), ! Gettext => "$RT::LocalLexiconPath/$_.po", ], } @lang }); --- 94,100 ---- _decode => 1, map { $_ => [ Gettext => (substr(__FILE__, 0, -3) . "/$_.po"), ! Gettext => "$RT::LocalLexiconPath/*/$_.po", ], } @lang }); From chris at filmlight.ltd.uk Wed Jul 30 06:52:57 2003 From: chris at filmlight.ltd.uk (Chris Hall) Date: Wed, 30 Jul 2003 11:52:57 +0100 Subject: [rt-users] apache directoryindex errors Message-ID: <3F27A388.44A6C7EA@filmlight.ltd.uk> Ive installed RT3 and the web interface fails on the directory links with /Admin/ giving a 403 error which can be fixed by typing in /Admin/index.html The rest of the web folders work fine, so after trying to liberally put DirectoryIndex here and there Im stuck. Heres the relevant part of httpd.conf that Ive added. ----------------------------- Alias /rt "/usr/local/rt3/share/html" PerlRequire /usr/local/rt3/bin/webmux.pl DirectoryIndex index.html SetHandler perl-script PerlHandler RT::Mason Options Indexes FollowSymLinks AllowOverride None Order allow,deny Allow from all DirectoryIndex index.html ------------------------------ From cubic at acronis.ru Wed Jul 30 07:10:06 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 30 Jul 2003 15:10:06 +0400 Subject: [rt-users] RedHat perl distribution problem solved for me. Message-ID: <3F27A78E.6060002@acronis.ru> Hello. subj or how to get rid of Storable.xs assert problem. 1) donload RedHat perl source rpm 2) change optimization to -O from -O2 3) build 4) Upgrade 5) I don't know why, but RT start complain on version of my Locale::Maketext. Upgrade it through CPAN shell. 6) Apache restart. 7) Everithing goes OK. I know that I should recompile all perlish programs and modules, but it's not production server. Best regards. Ruslan. ps: cc me if somebody find more flexible(patch, other compilation opt or something else not optimizaton) way to fix it. From dj.dule at planetsky.com Wed Jul 30 07:26:26 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Wed, 30 Jul 2003 14:26:26 +0300 Subject: [rt-users] RedHat perl distribution problem solved for me. In-Reply-To: <3F27A78E.6060002@acronis.ru> References: <3F27A78E.6060002@acronis.ru> Message-ID: <200307301426.26447.dj.dule@planetsky.com> Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: > 2) change optimization to -O from -O2 Where and how you changed this ? --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From cubic at acronis.ru Wed Jul 30 07:32:40 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 30 Jul 2003 15:32:40 +0400 Subject: [rt-users] RedHat perl distribution problem solved for me. In-Reply-To: <200307301426.26447.dj.dule@planetsky.com> References: <3F27A78E.6060002@acronis.ru> <200307301426.26447.dj.dule@planetsky.com> Message-ID: <3F27ACD8.9060208@acronis.ru> Right in spec file there is were $RPM_OPT_FLAGS. Dusan Djordjevic wrote: >Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: > > >> 2) change optimization to -O from -O2 >> >> > >Where and how you changed this ? > > From vbono at vinny.org Wed Jul 30 07:45:28 2003 From: vbono at vinny.org (Vincent J. Bono) Date: Wed, 30 Jul 2003 07:45:28 -0400 Subject: [rt-users] RedHat perl distribution problem solved for me. References: <3F27A78E.6060002@acronis.ru> <200307301426.26447.dj.dule@planetsky.com> Message-ID: <007901c35690$12cfe640$a406000a@VinnyPavillion> If you do this from CPAN it asks you. I am trying now. ----- Original Message ----- From: "Dusan Djordjevic" To: "Ruslan U. Zakirov" ; Sent: Wednesday, July 30, 2003 7:26 AM Subject: Re: [rt-users] RedHat perl distribution problem solved for me. > Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: > > 2) change optimization to -O from -O2 > > Where and how you changed this ? > --------------------------------------------- > Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. > Tel: +357 22454896 * Fax: +357-22518022 > http://www.planetsky.com dusan at planetsky.com > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From cubic at acronis.ru Wed Jul 30 07:51:56 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 30 Jul 2003 15:51:56 +0400 Subject: [rt-users] RedHat perl distribution problem solved for me. In-Reply-To: <007901c35690$12cfe640$a406000a@VinnyPavillion> References: <3F27A78E.6060002@acronis.ru> <200307301426.26447.dj.dule@planetsky.com> <007901c35690$12cfe640$a406000a@VinnyPavillion> Message-ID: <3F27B15C.5020500@acronis.ru> Hello. I don't think that it's good idea to use CPAN to upgrade perl on rpm based system. You could broke binary compatibility of other modules(programs) that compiled with old perl. Best regards. Ruslan. Vincent J. Bono wrote: >If you do this from CPAN it asks you. I am trying now. > > > >>Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: >> >> >>> 2) change optimization to -O from -O2 >>> >>> >>Where and how you changed this ? >>--------------------------------------------- >>Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. >>Tel: +357 22454896 * Fax: +357-22518022 >>http://www.planetsky.com dusan at planetsky.com >> >>_______________________________________________ >>rt-users mailing list >>rt-users at lists.fsck.com >>http://lists.fsck.com/mailman/listinfo/rt-users >> >>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >> >> >> From vbono at vinny.org Wed Jul 30 07:52:32 2003 From: vbono at vinny.org (Vincent J. Bono) Date: Wed, 30 Jul 2003 07:52:32 -0400 Subject: [rt-users] RedHat perl distribution problem solved for me. References: <3F27A78E.6060002@acronis.ru> <200307301426.26447.dj.dule@planetsky.com> <007901c35690$12cfe640$a406000a@VinnyPavillion> <3F27B15C.5020500@acronis.ru> Message-ID: <00c301c35691$0f320990$a406000a@VinnyPavillion> I've always had good luck so far and the backout is easy. Thanks though! ----- Original Message ----- From: "Ruslan U. Zakirov" To: "Vincent J. Bono" ; Sent: Wednesday, July 30, 2003 7:51 AM Subject: Re: [rt-users] RedHat perl distribution problem solved for me. > Hello. > I don't think that it's good idea to use CPAN to upgrade perl on rpm > based system. > You could broke binary compatibility of other modules(programs) that > compiled with old perl. > Best regards. Ruslan. > Vincent J. Bono wrote: > > >If you do this from CPAN it asks you. I am trying now. > > > > > > > >>Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: > >> > >> > >>> 2) change optimization to -O from -O2 > >>> > >>> > >>Where and how you changed this ? > >>--------------------------------------------- > >>Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. > >>Tel: +357 22454896 * Fax: +357-22518022 > >>http://www.planetsky.com dusan at planetsky.com > >> > >>_______________________________________________ > >>rt-users mailing list > >>rt-users at lists.fsck.com > >>http://lists.fsck.com/mailman/listinfo/rt-users > >> > >>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > >> > >> > >> > > From mmuessig at multamedio.de Wed Jul 30 08:13:39 2003 From: mmuessig at multamedio.de (Markus Muessig) Date: Wed, 30 Jul 2003 14:13:39 +0200 Subject: [rt-users] Creating related ticket fails (Approvals) Message-ID: <20030730121339.GD572@calisto.local> Dear list, i run into trouble trying to implement RT's approval system to my rt3.0 installation. What i did was that: creating a queue named purchase creating a queue named approvals created a group named purchasers created a group named approvers granted full rights for group purchasers on queue purchase granted full rights for group approvers on queue approvals added user x to group purchase added user y to group approvers configured a scrip for queue purchase named Approval here some additional info about the scrip: description: Approval condition: On Create action: Create Tickets template: Global Template: Approval needed than i created a global template named "Approval needed" content of template: ===Create-Ticket: Approval Owner: root Queue: approvals Type: Approval Depended-On-By: {$Tickets{"TOP"}->id} Content: This ticket was created automatically for approval purpose. Please check your personal approvals for smooth workflow! ENDOFCONTENT If i now create a ticket in queue purchase, no ticket in approvals is created!!! If i examine rt3's error-logs i get the following message: ..[error]: Couldn't create a related ticket for XXX Could not create ticket. Queue not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:443) I am not at all familiar with perl, so i can only guess what happens at line 443 what makes ticketcreation fail... Can anyone help me? Don't think, that there are problems with permissions, cause i can manually create tickets in every queue i want, regardingless which user! This error only appears during approval-matters (auto-creation of a ticket) Also there is no ticket in appropriate mysql-table (tickets) with type Approval! Please help, or i drivin' insane. Thank you in advance, Markus Muessig -- --------------------------------------------------------------------- Markus Muessig MULTA MEDIO Informationssysteme AG Mergentheimer Str. 76a 97082 Wuerzburg mailto:mmuessig at multamedio.de Tel: +49 (0)931 79717-18 http://www.multamedio.de Fax: +49 (0)931 79717-30 From dj.dule at planetsky.com Wed Jul 30 09:01:29 2003 From: dj.dule at planetsky.com (Dusan Djordjevic) Date: Wed, 30 Jul 2003 16:01:29 +0300 Subject: [rt-users] RedHat perl distribution problem solved for me. In-Reply-To: <3F27A78E.6060002@acronis.ru> References: <3F27A78E.6060002@acronis.ru> Message-ID: <200307301601.29926.dj.dule@planetsky.com> Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: > Hello. > subj or how to get rid of Storable.xs assert problem. > 1) donload RedHat perl source rpm > 2) change optimization to -O from -O2 > 3) build > 4) Upgrade > 5) I don't know why, but RT start complain on version of my > Locale::Maketext. Upgrade it through CPAN shell. > 6) Apache restart. > 7) Everithing goes OK. I just tried this procedure, step by step and no help. Still have same error. Any other ideas ? I have to run it on Red Hat 9 as soon as possible, so please if you have any idea, please help. Best regards, --------------------------------------------- Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd. Tel: +357 22454896 * Fax: +357-22518022 http://www.planetsky.com dusan at planetsky.com From cubic at acronis.ru Wed Jul 30 09:38:49 2003 From: cubic at acronis.ru (Ruslan U. Zakirov) Date: Wed, 30 Jul 2003 17:38:49 +0400 Subject: [rt-users] RedHat perl distribution problem solved for me. In-Reply-To: <200307301601.29926.dj.dule@planetsky.com> References: <3F27A78E.6060002@acronis.ru> <200307301601.29926.dj.dule@planetsky.com> Message-ID: <3F27CA69.8070704@acronis.ru> Hello, again. Sorry that this solution didn't help you. Only one comment: I've got not exactly RH but based on it distro. When I was installing system I choose i686, but during this steps I've got i386 rpm. May be it's solution. I really don't know. Good luck. Ruslan. I don't want to spend more time on this problem. I'm going to wait p5p solution or RH. Dusan Djordjevic wrote: >Wednesday 30 July 2003 14:10, Ruslan U. Zakirov: > > >> Hello. >> subj or how to get rid of Storable.xs assert problem. >> 1) donload RedHat perl source rpm >> 2) change optimization to -O from -O2 >> 3) build >> 4) Upgrade >> 5) I don't know why, but RT start complain on version of my >> Locale::Maketext. Upgrade it through CPAN shell. >> 6) Apache restart. >> 7) Everithing goes OK. >> >> > >I just tried this procedure, step by step and no help. Still have same >error. > >Any other ideas ? I have to run it on Red Hat 9 as soon as possible, so >please if you have any idea, please help. > > > From hwagener at hamburg.fcb.com Wed Jul 30 10:28:52 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Wed, 30 Jul 2003 16:28:52 +0200 Subject: [rt-users] Re: [rt-devel] auto adjust the screen width In-Reply-To: <49F78F5E3F07D511818200508B5C78510CEEDCBB@BALNTEX001.qwest.net> References: <49F78F5E3F07D511818200508B5C78510CEEDCBB@BALNTEX001.qwest.net> Message-ID: <2477C0FE-C29A-11D7-941A-003065DC18B8@hamburg.fcb.com> On Mittwoch, 30. Juli 2003, at 16:19 Uhr, Iqbal, Asif wrote: > Let me rephrase my question. Is there anyway we can auto adjust the > browser > so the users don't have to scroll right to find the [Reply] or > [Comment] > button ? > > Thanks > You could try to manipulate the CSS definition. Regards, Harald From Charles.Okochu at mlb.com Wed Jul 30 10:56:56 2003 From: Charles.Okochu at mlb.com (Okochu, Charles) Date: Wed, 30 Jul 2003 10:56:56 -0400 Subject: [rt-users] Problems sending MIME-messages/emails to RT Message-ID: <1F8ED810575FD511915600508BB8B49503EA6264@pressbox.mlbam.com> I finally got RT working on a FreeBSD box and I am able to create new tickets on queues when I send a regular plain text message. However, when I send a HTML or Rich-Text email, I get a system error message. It appears the MIME::Parser is unable to open a temporary file (tmpfile). I would like to know where the MIME::Parser opens the new file so I can confirm the file/directory permissions. In addition, I recently upgraded from perl version 5.6.1 to perl 5.8.0. However, the RT system still seems to be using the old perl version within it's configuration as you can see in the code stack below. How do I change the RT configuration to use the new perl v.5.8.0. Any help in this regard would be greatly appreciated. Here is the system error message I receive: System error error: MIME::Parser: can't open tmpfile: Invalid argument context: ...? 1579:?$io->seek(0, 0); 1580:?truncate($io, 0); 1581:?} 1582:?else { ### Return a new one: 1583:?$io = tmpopen() || die "$ME: can't open tmpfile: $!\n"; 1584:?binmode($io); 1585:?} 1586:?} 1587:?return $io; ...? code stack:? /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:1583 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:764 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:1006 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:707 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:997 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:1101 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Tools.pm:164 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:1102 /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm:1073 /usr/local/lib/rt3/RT/EmailParser.pm:175 /usr/local/lib/rt3/RT/Interface/Email.pm:386 /usr/local/share/rt3/html/REST/1.0/NoAuth/mail-gateway:32 MIME::Parser: can't open tmpfile: Invalid argument Trace begun at /usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('MIME::Parser: can\'t open tmpfile: Invalid argument^J') called at /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm line 1583 MIME::Parser::new_tmpfile('MIME::Parser=HASH(0x9750b30)', undef) called at /usr/local/lib/perl5/site_perl/5.6.1/MIME/Parser.pm line 764 MIME::Parser::process_singlepart('MIME::Parser=HASH(0x9750b30)', 'From Charles.Okochu at mlb.com Wed Jul 30 10:35:25 2003^JReceived: from usermailhost (usermailhost [10.3.3.5])^J^Iby matsui.mlbam.com (8.12.6/8.12.6) with ESMTP id h6UEZPIh012127^J^Ifor <tickets at rtmaildomain>; Wed, 30 Jul 2003 10:35:25 -0400 (EDT)^J^I(envelope-from Charles.Okochu at mlb.com)^JReceived: by usermailhost with Internet Mail Service (5.5.2653.19)^J^Iid <P8ANN119>; Wed, 30 Jul 2003 10:36:29 -0400^JMessage-ID: <1F8ED810575FD511915600508BB8B49503EA6260 at usermailhost>^JFrom: "Okochu, Charles" <Charles.Okochu at mlb.com>^JTo: "\'tickets at rtmaildomain\'"^J^I <tickets at rtmaildomain>^JSubject: this is a test message^JDate: Wed, 30 Jul 2003 10:36:26 -0400^JMIME-Version: 1.0^JX-Mailer: Internet Mail Service (5.5.2653.19)^JContent-Type: multipart/alternativ! e;^J^Iboundary="----_=_NextPart_001_01C356A7.F50330A0"^J^JThis message is in MIME format. Since your mail reader does not understand^Jthis format, some or all of this message may not be legible.^J^J------_=_NextPart_001_01C356A7.F50330A0^JContent-Type: text/plain^J^J^J^JCharles Okochu^JSnr. Network Engineer^J^JMajor League Baseball Advanced Media, LP^J75 Ninth Avenue^JNew York, NY 10011^JOffice: (212) 485-3473^JCell: (646) 996-3272 / (917) 518-5941^JFax: (212) 485-3456^JEmail: charles.okochu at mlb.com^J^J^J^J------_=_NextPart_001_01C356A7.F50330A0^JConte nt-Type: text/html^J^J<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">^J<HTML>^J<HEAD>^J<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">^J<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2653.12">^J<TITLE&! ;gt;thies is a test message</TITLE>^J</HEAD&g Thanks Charles Okochu Snr. Network Engineer Major League Baseball Advanced Media, LP 75 Ninth Avenue New York, NY 10011 Office: (212) 485-3473 Cell: (917) 518-5941 Fax: (212) 485-3456 Email: charles.okochu at mlb.com ******************* Want To Win World Series Tickets for Life?! Do you have the winning hologram? Watch the 2003 World Series on FOX.* Major League Baseball Ultimate World Series Pass presented by RadioShack. For more information go to http://www.mlb.com/ultimatepass *MLBI affiliate in Puerto Rico and Canada (check your local television listing for games, dates and times) From schdy2 at hotmail.com Wed Jul 30 11:19:08 2003 From: schdy2 at hotmail.com (J Schdy) Date: Wed, 30 Jul 2003 11:19:08 -0400 Subject: [rt-users] apache directoryindex errors Message-ID: I'm guessing you're using Apache2 ? If so, add the following line to your conf and you should be good: RedirectMatch permanent (.*)/$ $1/index.html This redirects directory urls to the index.html, 'DirectoryIndex' should do this but doesn't, I don't know why... >Ive installed RT3 and the web interface fails on the directory links >with >/Admin/ >giving a 403 error which can be fixed by typing in >/Admin/index.html >The rest of the web folders work fine, so after trying to liberally put >DirectoryIndex here and there Im stuck. >Heres the relevant part of httpd.conf that Ive added. > >----------------------------- >Alias /rt "/usr/local/rt3/share/html" >PerlRequire /usr/local/rt3/bin/webmux.pl > > DirectoryIndex index.html > SetHandler perl-script > PerlHandler RT::Mason > > > Options Indexes FollowSymLinks > AllowOverride None > Order allow,deny > Allow from all > DirectoryIndex index.html > >------------------------------ > _________________________________________________________________ MSN 8 helps eliminate e-mail viruses. Get 2 months FREE*. http://join.msn.com/?page=features/virus From cvicente at network-services.uoregon.edu Wed Jul 30 11:52:34 2003 From: cvicente at network-services.uoregon.edu (Carlos Vicente) Date: 30 Jul 2003 08:52:34 -0700 Subject: [rt-users] apache directoryindex errors In-Reply-To: <20030730121505.9403.19383.Mailman@pallas.eruditorum.org> References: <20030730121505.9403.19383.Mailman@pallas.eruditorum.org> Message-ID: <1059580354.11994.21.camel@tiroloco.uoregon.edu> Is that Apache2? If that's the case, you have to use the and tags instead of or as stated in the docs. cv -------------------------------------------------------------------------- Date: Wed, 30 Jul 2003 11:52:57 +0100 From: Chris Hall Organization: FilmLight Ltd To: rt-users at lists.fsck.com Subject: [rt-users] apache directoryindex errors Ive installed RT3 and the web interface fails on the directory links with /Admin/ giving a 403 error which can be fixed by typing in /Admin/index.html The rest of the web folders work fine, so after trying to liberally put DirectoryIndex here and there Im stuck. Heres the relevant part of httpd.conf that Ive added. ----------------------------- Alias /rt "/usr/local/rt3/share/html" PerlRequire /usr/local/rt3/bin/webmux.pl DirectoryIndex index.html SetHandler perl-script PerlHandler RT::Mason Options Indexes FollowSymLinks AllowOverride None Order allow,deny Allow from all DirectoryIndex index.html ------------------------------ From chris at filmlight.ltd.uk Wed Jul 30 12:00:25 2003 From: chris at filmlight.ltd.uk (Chris Hall) Date: Wed, 30 Jul 2003 17:00:25 +0100 Subject: [rt-users] apache directoryindex errors References: Message-ID: <3F27EB98.E5DB13F4@filmlight.ltd.uk> Thanks - that was indeed the line. I think directoryindex must get confused because of the perl/mason parsing, but Im just guessing. J Schdy wrote: > I'm guessing you're using Apache2 ? If so, add the following line to your > conf and you should be good: > > RedirectMatch permanent (.*)/$ $1/index.html > > This redirects directory urls to the index.html, 'DirectoryIndex' should do > this but doesn't, I don't know why... > > >Ive installed RT3 and the web interface fails on the directory links > >with > >/Admin/ > >giving a 403 error which can be fixed by typing in > >/Admin/index.html > >The rest of the web folders work fine, so after trying to liberally put > >DirectoryIndex here and there Im stuck. > >Heres the relevant part of httpd.conf that Ive added. > > > >----------------------------- > >Alias /rt "/usr/local/rt3/share/html" > >PerlRequire /usr/local/rt3/bin/webmux.pl > > > > DirectoryIndex index.html > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > Options Indexes FollowSymLinks > > AllowOverride None > > Order allow,deny > > Allow from all > > DirectoryIndex index.html > > > >------------------------------ > > > > _________________________________________________________________ > MSN 8 helps eliminate e-mail viruses. Get 2 months FREE*. > http://join.msn.com/?page=features/virus -- ____________________ chris at filmlight.ltd.uk 38 Bedford Square WC1B 3EL +44 (0)20 7631 4905 -------------- next part -------------- An HTML attachment was scrubbed... URL: From iqbala at qwestip.net Wed Jul 30 12:08:24 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Wed, 30 Jul 2003 12:08:24 -0400 (EDT) Subject: [rt-users] Encode error Message-ID: When I try to download the content of a ticket , all texts, I get the following error Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 128 HTML::Mason::Exceptions::rethrow_exception('Unknown encoding \'\' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J') called at /usr/local/lib/perl5/5.8.0/Carp.pm line 191 Carp::croak('Unknown encoding \'\'') called at /usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm line 171 Encode::from_to('Hi ,^JWe are in the process of upgrading our weblogic server . When we started^Jupgrading , we got lots of errors and the fix for those errors are to^Japply the required OS patches (recommended for JAVA ) . Could you please^Japply these patches at the earliest . ^JThanks^JRavi.^J^J 107544-03 <findPatch.pl?patchId=107544&rev=03> SunOS 5.7:^J/usr/lib/fs/ufs/fsck patch^J 106950-22 <findPatch.pl?patchId=106950&rev=22> SunOS 5.7: Linker Patch ^J106327-20 <findPatch.pl?patchId=106327&rev=20> 32-Bit Shared library patch^Jfor C++^J 106300-21 <findPatch.pl?patchId=106300&rev=21> 64-Bit Shared library patch^Jfor C++ ^J108376-42 <findPatch.pl?patchId=108376&rev=42> OpenWindows 3.6.1: Xsun Patch^J 107656-11 <findPatch.pl?patchId=107656&rev=11> OpenWindows 3.6.1 libXt^JPatch^J 107702-12 <findPatch.pl?patchId=107702&rev=12> CDE 1.3: dtsession patch ^J108374-07 <findPatch.pl?patchId=108374&rev=07> CDE 1.3: libDtWidget Patch^J 107226-19 <findPatch.pl?patchId=107226&rev=19> CDE 1.3: dtwm patch^J 107081-53 <findPatch.pl?patchId=107081&rev=53> Motif 1.2.7 and 2.1.1:^JRuntime library patch for Solaris 7^J 107636-10 <findPatch.pl?patchId=107636&rev=10> SunOS 5.7: X Input & Output^JMethod patch ^J107153-01 <findPatch.pl?patchId=107153&rev=01> SunOS 5.7: There are three^Jcharacters missed in zh.GBK songti.ttf^J 107834-04 <findPatch.pl?patchId=107834&rev=04> SunOS 5.7: dkio.h &^Jcommands.h patch ^J106541-25 <findPatch.pl?patchId=106541&rev=25> SunOS 5.7: Kernel Update^JPatch ^J106980-23 <findPatch.pl?patchId=106980&rev=23> SunOS 5.7: libthread patch ^J^J', 'utf8', undef) called at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 RT::Attachment::OriginalContent('RT::Attachment=HASH(0x2426474)') called at /opt/rt3/share/html/Ticket/Attachment/dhandler line 65 HTML::Mason::Commands::__ANON__ at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x24eed68)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 eval {...}('HTML::Mason::Component::FileBased=HASH(0x24eed68)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 746 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') called at /opt/rt3/share/html/autohandler line 163 HTML::Mason::Commands::__ANON__ at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x14e2288)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x14e2288)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 HTML::Mason::Request::comp(undef, undef, undef) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval {...}(undef, undef, undef) called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1249078)', 'Apache=SCALAR(0x235a820)') called at /opt/rt3/bin/webmux.pl line 118 RT::Mason::handler('Apache=SCALAR(0x235a820)') called at /dev/null line 0 eval {...}('Apache=SCALAR(0x235a820)') called at /dev/null line 0 I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am running it using mod_perl1 , perl 5.8.0 Please help Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From robertcn at water.fresno.gov Wed Jul 30 12:37:04 2003 From: robertcn at water.fresno.gov (Robert Nickel) Date: Wed, 30 Jul 2003 09:37:04 -0700 Subject: [rt-users] Apache2 session problems with rt 3.0.4... Message-ID: <20030730163704.GA30823@naranek.water.fresno> I posted earlier but didn't give the complete error. I've not been able to cure the problem, but the problem is alleviated temporarily by restarting apache. Thanks, --Robert Here's the error: System error error: RT Couldn't write to session directory '/opt/rt3/var/session_data': DBD:: mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/ site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54. Stack: [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] [/opt/rt3/share/html/autohandler:51] . Check that this dir ectory's permissions are correct. at /opt/rt3/share/html/ Elements/SetupSessionCookie line 60. context: ... 56: }; 57: undef $cookies{'RT_SID'}; 58: } 59: else { 60: die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@. Check that this dir ectory's permissions are correct."; 61: } 62: } 63: 64: if ( !$cookies{'RT_SID'} ) { ... code stack: /opt/rt3/share/html/Elements/SetupSessionCookie:60 /opt/rt3/share/html/autohandler:51 /* And here's the raw error */ RT Couldn't write to session directory '/opt/rt3/var/session_data': DBD::mysql::st execute failed: MySQL +server has gone away at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54. Stack: [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] [/opt/rt3/share/html/autohandler:51] . Check that this dir ectory's permissions are correct. at /opt/rt3/share/html/Elements/SetupSessionCookie +line 60. Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131 HTML::Mason::Exceptions::rethrow_exception('RT Couldn\'t write to session directory +\'/opt/rt3/var/session_data\': DBD::mysql::st execute failed: MySQL server has gone away at +/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54.^J^JStack:^J +[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]^J +[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60]^J +[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569]^J +[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497]^J +[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J +[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]^J [/opt/rt3/share/html/autohandler:51]^J. +Check that this dir ectory\'s permissions are correct. at /opt/rt3/share/html/Elements/SetupSessionCookie +line 60.^J') called at /opt/rt3/share/html/Elements/SetupSessionCookie line 60 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8af256c)') called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 eval {...}('HTML::Mason::Component::FileBased=HASH(0x8af256c)') called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 HTML::Mason::Request::comp(undef, undef) called at /opt/rt3/share/html/autohandler line 51 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8af16f0)') called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 eval {...}('HTML::Mason::Component::FileBased=HASH(0x8af16f0)') called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 HTML::Mason::Request::comp(undef, undef, undef) called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 333 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 333 eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x96a1104)') called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 207 HTML::Mason::Interp::exec(undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm +line 87 HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8f62698)', 'HASH(0x9641dcc)') called at +/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 70 HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8f62698)', +'CGI::Fast=HASH(0x969bdd4)') called at /opt/rt3/bin/mason_handler.fcgi line 50 From vbono at vinny.org Wed Jul 30 12:54:34 2003 From: vbono at vinny.org (Vincent J. Bono) Date: Wed, 30 Jul 2003 12:54:34 -0400 Subject: [rt-users] RedHat perl distribution problem solved for me. References: <3F27A78E.6060002@acronis.ru> Message-ID: <048001c356bb$40e10e30$a406000a@VinnyPavillion> THIS WORED! I did it on one machine compiling perl 5.8.1 with CPAN and on another using the redhat rpm source for 5.8.0-88 THANK YOU RUSLAN! ----- Original Message ----- From: "Ruslan U. Zakirov" To: Sent: Wednesday, July 30, 2003 7:10 AM Subject: [rt-users] RedHat perl distribution problem solved for me. > Hello. > subj or how to get rid of Storable.xs assert problem. > 1) donload RedHat perl source rpm > 2) change optimization to -O from -O2 > 3) build > 4) Upgrade > 5) I don't know why, but RT start complain on version of my > Locale::Maketext. Upgrade it through CPAN shell. > 6) Apache restart. > 7) Everithing goes OK. > > I know that I should recompile all perlish programs and modules, but > it's not production server. > Best regards. Ruslan. > > ps: cc me if somebody find more flexible(patch, other compilation opt or > something else not optimizaton) way to fix it. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > From perreal at lyon.cemagref.fr Wed Jul 30 13:41:09 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Wed, 30 Jul 2003 19:41:09 +0200 Subject: [rt-users] Apache2 session problems with rt 3.0.4... In-Reply-To: <20030730163704.GA30823@naranek.water.fresno> References: <20030730163704.GA30823@naranek.water.fresno> Message-ID: <3F280335.5010804@lyon.cemagref.fr> I've got the same problem and I'm using the same workaround... As the permissions of the directory are ok and in regard of the error message, I guess it is related to a connection timeout of MySQL. Maybe the Apache::Session module doesn't check if its connection is up (and thus don't reconnect). How do you run RT : mod_perl, fastcgi or speedycgi ? Robert Nickel a ?crit : >I posted earlier but didn't give the complete error. >I've not been able to cure the problem, but the problem is alleviated >temporarily by restarting apache. > >Thanks, > --Robert > > >Here's the error: > > System error > >error: RT Couldn't write to session directory '/opt/rt3/var/session_data': DBD:: > mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/ > site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54. > > Stack: > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > [/opt/rt3/share/html/autohandler:51] > . Check that this dir ectory's permissions are correct. at /opt/rt3/share/html/ > Elements/SetupSessionCookie line 60. >context: > ... > 56: }; > 57: undef $cookies{'RT_SID'}; > 58: } > 59: else { > 60: die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@. Check > that this dir ectory's permissions are correct."; > 61: } > 62: } > 63: > 64: if ( !$cookies{'RT_SID'} ) { > ... >code stack: /opt/rt3/share/html/Elements/SetupSessionCookie:60 > /opt/rt3/share/html/autohandler:51 > > > >/* And here's the raw error */ > >RT Couldn't write to session directory '/opt/rt3/var/session_data': DBD::mysql::st execute failed: MySQL >+server has gone away at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54. > >Stack: > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > [/opt/rt3/share/html/autohandler:51] >. Check that this dir ectory's permissions are correct. at /opt/rt3/share/html/Elements/SetupSessionCookie >+line 60. > > >Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131 >HTML::Mason::Exceptions::rethrow_exception('RT Couldn\'t write to session directory >+\'/opt/rt3/var/session_data\': DBD::mysql::st execute failed: MySQL server has gone away at >+/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54.^J^JStack:^J >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]^J >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60]^J >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569]^J >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497]^J >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]^J [/opt/rt3/share/html/autohandler:51]^J. >+Check that this dir ectory\'s permissions are correct. at /opt/rt3/share/html/Elements/SetupSessionCookie >+line 60.^J') called at /opt/rt3/share/html/Elements/SetupSessionCookie line 60 >HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 >HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8af256c)') called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 >eval {...}('HTML::Mason::Component::FileBased=HASH(0x8af256c)') called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 >HTML::Mason::Request::comp(undef, undef) called at /opt/rt3/share/html/autohandler line 51 >HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 >HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8af16f0)') called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 >eval {...}('HTML::Mason::Component::FileBased=HASH(0x8af16f0)') called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 >HTML::Mason::Request::comp(undef, undef, undef) called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 333 >eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 333 >eval {...}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 >HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x96a1104)') called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 207 >HTML::Mason::Interp::exec(undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm >+line 87 >HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8f62698)', 'HASH(0x9641dcc)') called at >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 70 >HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8f62698)', >+'CGI::Fast=HASH(0x969bdd4)') called at /opt/rt3/bin/mason_handler.fcgi line 50 > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87. Fax: (+33) 4.78.47.78.75. Site: http://www.lyon.cemagref.fr/ From robertcn at water.fresno.gov Wed Jul 30 13:46:24 2003 From: robertcn at water.fresno.gov (Robert Nickel) Date: Wed, 30 Jul 2003 10:46:24 -0700 Subject: [rt-users] Apache2 session problems with rt 3.0.4... In-Reply-To: <3F280335.5010804@lyon.cemagref.fr> References: <20030730163704.GA30823@naranek.water.fresno> <3F280335.5010804@lyon.cemagref.fr> Message-ID: <20030730174624.GC30823@naranek.water.fresno> On 2003.07.30 19:41:09 +0000, Guillaume Perr?al wrote: > I've got the same problem and I'm using the same workaround... As the > permissions of the directory are ok and in regard of the error message, > I guess it is related to a connection timeout of MySQL. Maybe the > Apache::Session module doesn't check if its connection is up (and thus > don't reconnect). > > How do you run RT : mod_perl, fastcgi or speedycgi ? Oops. Sorry. Fastcgi. --Robert > Robert Nickel a ?crit : > > >I posted earlier but didn't give the complete error. > >I've not been able to cure the problem, but the problem is alleviated > >temporarily by restarting apache. > > > >Thanks, > >--Robert > > > > > >Here's the error: > > > > System error > > > >error: RT Couldn't write to session directory > >'/opt/rt3/var/session_data': DBD:: > > mysql::st execute failed: MySQL server has gone away at > > /usr/lib/perl5/ > > site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54. > > > > Stack: > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > > [/opt/rt3/share/html/autohandler:51] > > . Check that this dir ectory's permissions are correct. at > > /opt/rt3/share/html/ > > Elements/SetupSessionCookie line 60. > >context: > > ... > > 56: }; > > 57: undef $cookies{'RT_SID'}; > > 58: } > > 59: else { > > 60: die "RT Couldn't write to session directory > > '$RT::MasonSessionDir': $@. Check > > that this dir ectory's permissions are correct."; > > 61: } > > 62: } > > 63: > > 64: if ( !$cookies{'RT_SID'} ) { > > ... > >code stack: /opt/rt3/share/html/Elements/SetupSessionCookie:60 > > /opt/rt3/share/html/autohandler:51 > > > > > > > >/* And here's the raw error */ > > > >RT Couldn't write to session directory '/opt/rt3/var/session_data': > >DBD::mysql::st execute failed: MySQL > >+server has gone away at > >/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54. > > > >Stack: > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462] > > [/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54] > > [/opt/rt3/share/html/autohandler:51] > >. Check that this dir ectory's permissions are correct. at > >/opt/rt3/share/html/Elements/SetupSessionCookie > >+line 60. > > > > > >Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm > >line 131 > >HTML::Mason::Exceptions::rethrow_exception('RT Couldn\'t write to session > >directory > >+\'/opt/rt3/var/session_data\': DBD::mysql::st execute failed: MySQL > >server has gone away at > >+/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line > >54.^J^JStack:^J > >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]^J > >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60]^J > >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569]^J > >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497]^J > >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J > >+[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]^J > >[/opt/rt3/share/html/autohandler:51]^J. > >+Check that this dir ectory\'s permissions are correct. at > >/opt/rt3/share/html/Elements/SetupSessionCookie > >+line 60.^J') called at /opt/rt3/share/html/Elements/SetupSessionCookie > >line 60 > >HTML::Mason::Commands::__ANON__ at > >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > >HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8af256c)') called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 > >eval {...}('HTML::Mason::Component::FileBased=HASH(0x8af256c)') called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > >HTML::Mason::Request::comp(undef, undef) called at > >/opt/rt3/share/html/autohandler line 51 > >HTML::Mason::Commands::__ANON__ at > >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > >HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8af16f0)') called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062 > >eval {...}('HTML::Mason::Component::FileBased=HASH(0x8af16f0)') called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > >HTML::Mason::Request::comp(undef, undef, undef) called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 333 > >eval {...}(undef, undef, undef) called at > >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 333 > >eval {...}(undef, undef, undef) called at > >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 > >HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x96a1104)') > >called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 207 > >HTML::Mason::Interp::exec(undef, undef) called at > >/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm > >+line 87 > >HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8f62698)', 'HASH(0x9641dcc)') called at > >+/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 70 > >HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8f62698)', > >+'CGI::Fast=HASH(0x969bdd4)') called at /opt/rt3/bin/mason_handler.fcgi > >line 50 > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > -- > Guillaume Perr?al. > > Responsable informatique, > Cemagref, groupement de Lyon, > France. > > T?l: (+33) 4.72.20.87.87. > Fax: (+33) 4.78.47.78.75. > Site: http://www.lyon.cemagref.fr/ > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From lists at flothow.de Wed Jul 30 14:00:20 2003 From: lists at flothow.de (Sebastian Flothow) Date: Wed, 30 Jul 2003 20:00:20 +0200 Subject: [rt-users] Apache2 session problems with rt 3.0.4... In-Reply-To: <3F280335.5010804@lyon.cemagref.fr> Message-ID: Am Mittwoch, den 30. Juli 2003, um 19:41, schrieb Guillaume Perr?al: > I guess it is related to a connection timeout of MySQL. Maybe the > Apache::Session module doesn't check if its connection is up (and thus > don't reconnect). Reconnecting should be handled within the MySQL driver. From perldoc DBD::mysql: o DBD::mysql has a "reconnect" feature that handles the so-called MySQL "morning bug": If the server has dis- connected, most probably due to a timeout, then by default the driver will reconnect and attempt to exe- cute the same SQL statement again. However, this behaviour is disabled when AutoCommit is off: Other- wise the transaction state would be completely unpre- dictable after a reconnect. Sebastian -- Sebastian Flothow sebastian at flothow.de > Because it reverses the logical flow of conversation. Why is top posting frowned upon? From Robert.Sullivan at rhi.com Wed Jul 30 14:21:45 2003 From: Robert.Sullivan at rhi.com (Sullivan, Robert (HQP)) Date: Wed, 30 Jul 2003 11:21:45 -0700 Subject: [rt-users] error on make install uid www?? Message-ID: <00A851B1D52D3940B03DE868CCF0E6140A6A06BE@HQPEX006.corp.rhalf.com> Following is what I'm getting, I'm wondering where it is picking up the www at and why. chown -R root //opt/rt3/share/html \ //opt/rt3/local/html chgrp -R bin //opt/rt3/share/html \ //opt/rt3/local/html # Make the web ui's data dir writable chmod 0770 //opt/rt3/var/mason_data \ //opt/rt3/var/session_data chown -R www //opt/rt3/var/mason_data \ //opt/rt3/var/session_data chown: unknown user id www make: *** [fixperms] Error 2 -------------- next part -------------- An HTML attachment was scrubbed... URL: From robertcn at water.fresno.gov Wed Jul 30 14:19:06 2003 From: robertcn at water.fresno.gov (Robert Nickel) Date: Wed, 30 Jul 2003 11:19:06 -0700 Subject: [rt-users] Apache2 session problems with rt 3.0.4... In-Reply-To: References: <3F280335.5010804@lyon.cemagref.fr> Message-ID: <20030730181906.GA711@naranek.water.fresno> On 2003.07.30 20:00:20 +0000, Sebastian Flothow wrote: > Am Mittwoch, den 30. Juli 2003, um 19:41, schrieb Guillaume Perr?al: > >I guess it is related to a connection timeout of MySQL. Maybe the > >Apache::Session module doesn't check if its connection is up (and thus > >don't reconnect). > > Reconnecting should be handled within the MySQL driver. > From perldoc DBD::mysql: > > o DBD::mysql has a "reconnect" feature that handles the > so-called MySQL "morning bug": If the server has dis- > connected, most probably due to a timeout, then by > default the driver will reconnect and attempt to exe- > cute the same SQL statement again. However, this > behaviour is disabled when AutoCommit is off: Other- > wise the transaction state would be completely unpre- > dictable after a reconnect. > Ok, so is AutoCommit off in the RT code? Or is this in the Apache module? Lastly, can anyone think of a workaround? I'm not opposed to scripting the restart of the web server every day (as this is an 8-5 box) and getting away from the problem that way, but I'm wondering if others will be having this issue on servers that are 24x7. Thanks, --Robert > > Sebastian > > -- > Sebastian Flothow > sebastian at flothow.de > > > Because it reverses the logical flow of conversation. > Why is top posting frowned upon? > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm From ahorn at deorth.org Wed Jul 30 14:29:40 2003 From: ahorn at deorth.org (ahorn at deorth.org) Date: Wed, 30 Jul 2003 11:29:40 -0700 (PDT) Subject: [rt-users] error on make install uid www?? In-Reply-To: <00A851B1D52D3940B03DE868CCF0E6140A6A06BE@HQPEX006.corp.rhalf.com> Message-ID: It's a default in the install process. If you don't have a user named www, the process will die at that point and your install will fail. I have faced this one several times since I tend to call mey web user eithre apache or httpd. The assumption is linux specific I think, although I don't recall whether the documentation mentions this requirement. In the top level Makefile you need to set WEB_USER to be the user that your web server will run as (and this user must exist) Cheers, Al On Wed, 30 Jul 2003, Sullivan, Robert (HQP) wrote: >Date: Wed, 30 Jul 2003 11:21:45 -0700 >From: "Sullivan, Robert (HQP)" >To: rt-users at lists.fsck.com >Subject: [rt-users] error on make install uid www?? > >Following is what I'm getting, I'm wondering where it is picking up the www >at and why. > >chown -R root //opt/rt3/share/html \ > //opt/rt3/local/html >chgrp -R bin //opt/rt3/share/html \ > //opt/rt3/local/html ># Make the web ui's data dir writable >chmod 0770 //opt/rt3/var/mason_data \ > //opt/rt3/var/session_data >chown -R www //opt/rt3/var/mason_data \ > //opt/rt3/var/session_data >chown: unknown user id www >make: *** [fixperms] Error 2 > From jesse at bestpractical.com Wed Jul 30 15:00:03 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 30 Jul 2003 15:00:03 -0400 Subject: [rt-users] error on make install uid www?? In-Reply-To: References: <00A851B1D52D3940B03DE868CCF0E6140A6A06BE@HQPEX006.corp.rhalf.com> Message-ID: <20030730190003.GH18236@fsck.com> On Wed, Jul 30, 2003 at 11:29:40AM -0700, ahorn at deorth.org wrote: > > It's a default in the install process. > > If you don't have a user named www, the process will die at that point and > your install will fail. I have faced this one several times since I tend > to call mey web user eithre apache or httpd. The assumption is linux > specific I think, although I don't recall whether the documentation > mentions this requirement. At some point, we need to pick a default. It's our intent that the defaults should be correct for as many people as possible. ;) > > In the top level Makefile you need to set WEB_USER to be the user that > your web server will run as (and this user must exist) You don't want to alter the makefile by hand. Instead, instruct the configure script to use the correct web user with --with-web-user= and --with-web-group= > Cheers, > > Al > > > On Wed, 30 Jul 2003, Sullivan, Robert (HQP) wrote: > > >Date: Wed, 30 Jul 2003 11:21:45 -0700 > >From: "Sullivan, Robert (HQP)" > >To: rt-users at lists.fsck.com > >Subject: [rt-users] error on make install uid www?? > > > >Following is what I'm getting, I'm wondering where it is picking up the www > >at and why. > > > >chown -R root //opt/rt3/share/html \ > > //opt/rt3/local/html > >chgrp -R bin //opt/rt3/share/html \ > > //opt/rt3/local/html > ># Make the web ui's data dir writable > >chmod 0770 //opt/rt3/var/mason_data \ > > //opt/rt3/var/session_data > >chown -R www //opt/rt3/var/mason_data \ > > //opt/rt3/var/session_data > >chown: unknown user id www > >make: *** [fixperms] Error 2 > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From mrz at intelenet.net Wed Jul 30 15:02:40 2003 From: mrz at intelenet.net (matthew zeier) Date: Wed, 30 Jul 2003 12:02:40 -0700 Subject: [rt-users] error on make install uid www?? References: Message-ID: <009901c356cd$267bd540$6d180a0a@MRZTP> > > In the top level Makefile you need to set WEB_USER to be the user that > your web server will run as (and this user must exist) That's a bit drastic considering you can just do: ./configure \ --with-db-rt-user=rt_user \ --with-db-rt-pass=rtpass \ --with-web-user=nobody \ --with-web-group=nobody From pzi at pzi.net Wed Jul 30 14:54:33 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Wed, 30 Jul 2003 11:54:33 -0700 Subject: [rt-users] Encode error In-Reply-To: References: Message-ID: <3F281469.108@pzi.net> I see the same behavior in our 3.0.4. You are not alone... Asif Iqbal wrote: > When I try to download the content of a ticket , all texts, I get the following > error > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm > line 128 > HTML::Mason::Exceptions::rethrow_exception('Unknown encoding \'\' at > /opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J') called at > /usr/local/lib/perl5/5.8.0/Carp.pm line 191 > Carp::croak('Unknown encoding \'\'') called at > /usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm line 171 > Encode::from_to('Hi ,^JWe are in the process of upgrading our weblogic server . > When we started^Jupgrading , we got lots of errors and the fix for those > errors are to^Japply the required OS patches (recommended for JAVA ) . Could > you please^Japply these patches at the earliest . ^JThanks^JRavi.^J^J 107544-03 > <findPatch.pl?patchId=107544&rev=03> SunOS 5.7:^J/usr/lib/fs/ufs/fsck > patch^J 106950-22 <findPatch.pl?patchId=106950&rev=22> SunOS 5.7: > Linker Patch ^J106327-20 <findPatch.pl?patchId=106327&rev=20> 32-Bit > Shared library patch^Jfor C++^J 106300-21 > <findPatch.pl?patchId=106300&rev=21> 64-Bit Shared library patch^Jfor > C++ ^J108376-42 <findPatch.pl?patchId=108376&rev=42> OpenWindows > 3.6.1: Xsun Patch^J 107656-11 <findPatch.pl?patchId=107656&rev=11> > OpenWindows 3.6.1 libXt^JPatch^J 107702-12 > <findPatch.pl?patchId=107702&rev=12> CDE 1.3: dtsession patch > ^J108374-07 <findPatch.pl?patchId=108374&rev=07> CDE 1.3: libDtWidget > Patch^J 107226-19 <findPatch.pl?patchId=107226&rev=19> CDE 1.3: dtwm > patch^J 107081-53 <findPatch.pl?patchId=107081&rev=53> Motif 1.2.7 and > 2.1.1:^JRuntime library patch for Solaris 7^J 107636-10 > <findPatch.pl?patchId=107636&rev=10> SunOS 5.7: X Input & > Output^JMethod patch ^J107153-01 <findPatch.pl?patchId=107153&rev=01> > SunOS 5.7: There are three^Jcharacters missed in zh.GBK songti.ttf^J 107834-04 > <findPatch.pl?patchId=107834&rev=04> SunOS 5.7: dkio.h > &^Jcommands.h patch ^J106541-25 > <findPatch.pl?patchId=106541&rev=25> SunOS 5.7: Kernel Update^JPatch > ^J106980-23 <findPatch.pl?patchId=106980&rev=23> SunOS 5.7: libthread > patch ^J^J', 'utf8', undef) called at /opt/rt3/lib/RT/Attachment_Overlay.pm line > 316 > RT::Attachment::OriginalContent('RT::Attachment=HASH(0x2426474)') called at > /opt/rt3/share/html/Ticket/Attachment/dhandler line 65 > HTML::Mason::Commands::__ANON__ at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x24eed68)') > called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x24eed68)') called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 > HTML::Mason::Request::comp(undef, undef) called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 746 > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') > called at /opt/rt3/share/html/autohandler line 163 > HTML::Mason::Commands::__ANON__ at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x14e2288)') > called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051 > eval {...}('HTML::Mason::Component::FileBased=HASH(0x14e2288)') called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050 > HTML::Mason::Request::comp(undef, undef, undef) called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 > eval {...}(undef, undef, undef) called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 > eval {...}(undef, undef, undef) called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') > called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line > 134 > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') called at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x231c594)') > called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line > 792 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1249078)', > 'Apache=SCALAR(0x235a820)') called at /opt/rt3/bin/webmux.pl line 118 > RT::Mason::handler('Apache=SCALAR(0x235a820)') called at /dev/null line 0 > eval {...}('Apache=SCALAR(0x235a820)') called at /dev/null line 0 > > > I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am running it > using mod_perl1 , perl 5.8.0 > > Please help > > Thanks > -- Peter Ziobrzynski, mailto:pzi at pzi.net From ahorn at deorth.org Wed Jul 30 15:05:42 2003 From: ahorn at deorth.org (ahorn at deorth.org) Date: Wed, 30 Jul 2003 12:05:42 -0700 (PDT) Subject: [rt-users] error on make install uid www?? In-Reply-To: <009901c356cd$267bd540$6d180a0a@MRZTP> Message-ID: On Wed, 30 Jul 2003, matthew zeier wrote: >Date: Wed, 30 Jul 2003 12:02:40 -0700 >From: matthew zeier >To: ahorn at deorth.org, "Sullivan, Robert (HQP)" >Cc: rt-users at lists.fsck.com >Subject: Re: [rt-users] error on make install uid www?? > >> >> In the top level Makefile you need to set WEB_USER to be the user that >> your web server will run as (and this user must exist) > >That's a bit drastic considering you can just do: > >./configure \ > --with-db-rt-user=rt_user \ > --with-db-rt-pass=rtpass \ > --with-web-user=nobody \ > --with-web-group=nobody > I fixed it after the fact. Your way is most certainly better. Both will get the job done of course :) From ahorn at deorth.org Wed Jul 30 15:09:33 2003 From: ahorn at deorth.org (ahorn at deorth.org) Date: Wed, 30 Jul 2003 12:09:33 -0700 (PDT) Subject: [rt-users] error on make install uid www?? In-Reply-To: <20030730190003.GH18236@fsck.com> Message-ID: On Wed, 30 Jul 2003, Jesse Vincent wrote: >Date: Wed, 30 Jul 2003 15:00:03 -0400 >From: Jesse Vincent >To: ahorn at deorth.org >Cc: "Sullivan, Robert (HQP)" , > rt-users at lists.fsck.com >Subject: Re: [rt-users] error on make install uid www?? > > >On Wed, Jul 30, 2003 at 11:29:40AM -0700, ahorn at deorth.org wrote: >> >> It's a default in the install process. >> >> If you don't have a user named www, the process will die at that point and >> your install will fail. I have faced this one several times since I tend >> to call mey web user eithre apache or httpd. The assumption is linux >> specific I think, although I don't recall whether the documentation >> mentions this requirement. > >At some point, we need to pick a default. It's our intent that the >defaults should be correct for as many people as possible. ;) Very true. Do the docs mention that this particular user not existing will cause the install process to fail yet appear to succeed (stops before creating database stuff) ? If not it may be a good enhancement.. Sorry if this is already in there, I haven't looked in a while. >You don't want to alter the makefile by hand. Instead, instruct the >configure script to use the correct web user with --with-web-user= >and --with-web-group= > This is of course the correct way. Mine was just a quick hack to get something working. Cheers, Al From jesse at bestpractical.com Wed Jul 30 15:16:23 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 30 Jul 2003 15:16:23 -0400 Subject: [rt-users] Encode error In-Reply-To: <3F281469.108@pzi.net> References: <3F281469.108@pzi.net> Message-ID: <20030730191623.GI18236@fsck.com> On Wed, Jul 30, 2003 at 11:54:33AM -0700, Peter Ziobrzynski wrote: > I see the same behavior in our 3.0.4. You are not alone... > > Asif Iqbal wrote: > >When I try to download the content of a ticket , all texts, I get the > >following > >error > > > >Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 This was a known issue with the 1.16 migration toolset. Peter, can you confirm that you used the 1.16 migration tools? If so, can you try a fresh import with 1.17 and see if that fixes things? -jesse From pzi at pzi.net Wed Jul 30 15:22:09 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Wed, 30 Jul 2003 12:22:09 -0700 Subject: [rt-users] Encode error In-Reply-To: <20030730191623.GI18236@fsck.com> References: <3F281469.108@pzi.net> <20030730191623.GI18236@fsck.com> Message-ID: <3F281AE1.80408@pzi.net> We did not use the migration tools from rt 2. We started our rt with 3.0.2 and imported the database from 3.0.2->3.0.3 and then from 3.0.3->3.0.4. Jesse Vincent wrote: > > > On Wed, Jul 30, 2003 at 11:54:33AM -0700, Peter Ziobrzynski wrote: > >>I see the same behavior in our 3.0.4. You are not alone... >> >>Asif Iqbal wrote: >> >>>When I try to download the content of a ticket , all texts, I get the >>>following >>>error >>> >>>Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > > This was a known issue with the 1.16 migration toolset. Peter, can you > confirm that you used the 1.16 migration tools? If so, can you try a fresh import with > 1.17 and see if that fixes things? > > -jesse > -- Peter Ziobrzynski, mailto:pzi at pzi.net From danilche at cs.umass.edu Wed Jul 30 16:01:40 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Wed, 30 Jul 2003 16:01:40 -0400 (EDT) Subject: [rt-users] Help -- how to get message bodies from $Ticket object? Message-ID: What the subject sayd. Specifically, I need to be able to include the body of a message (either the first or the last correspondence on a ticket) into the notification that goes out upon queue change. I have been going over the code and the docs, and the one datum I can't figure out how to get from $Ticket, is the message bodies. Can anyone help, please? -- | Victor Danilchenko +-------------------------------------------+ | danilche at cs.umass.edu | If voting could really change the system, | | CSCF | 5-4231 | it would be against the law. | From perreal at lyon.cemagref.fr Wed Jul 30 16:30:25 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Wed, 30 Jul 2003 22:30:25 +0200 Subject: [rt-users] Help -- how to get message bodies from $Ticket object? In-Reply-To: References: Message-ID: <3F282AE1.7080004@lyon.cemagref.fr> Victor Danilchenko a ?crit : > What the subject sayd. Specifically, I need to be able to >include the body of a message (either the first or the last >correspondence on a ticket) into the notification that goes out upon >queue change. I have been going over the code and the docs, and the one >datum I can't figure out how to get from $Ticket, is the message bodies. > > Can anyone help, please? > I think messages are attached to transactions of tickets. Maybe should you look at share/html/Ticket/Elements/ShowHistory and share/html/Ticket/Elements/ShowTransaction, it might help. -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87. Fax: (+33) 4.78.47.78.75. Site: http://www.lyon.cemagref.fr/ From Robert.Sullivan at rhi.com Wed Jul 30 17:36:08 2003 From: Robert.Sullivan at rhi.com (Sullivan, Robert (HQP)) Date: Wed, 30 Jul 2003 14:36:08 -0700 Subject: [rt-users] Almost there... problem in Apache?? Message-ID: <00A851B1D52D3940B03DE868CCF0E6140A6A06C5@HQPEX006.corp.rhalf.com> Hi, OK I think I almost have this thing installed running apache2 and modperl however when the Apache server starts no complaints but under the virtual host I get and error trying to connect. The connection was refused when attempting to contact servername:8080 the admin server is on 8888. Anyone? the user and group is set to www do I need to change this ownership in /opt/rt3 ? -------------- next part -------------- An HTML attachment was scrubbed... URL: From pdh at snapgear.com Wed Jul 30 18:37:14 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 31 Jul 2003 08:37:14 +1000 Subject: [rt-users] Creating related ticket fails (Approvals) In-Reply-To: <20030730121339.GD572@calisto.local> References: <20030730121339.GD572@calisto.local> Message-ID: <20030730223714.GA718@moreton.com.au> Markus Muessig wrote: > Depended-On-By: {$Tickets{"TOP"}->id} That should read Depended-On-By: TOP if I'm remembering right. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From pzi at pzi.net Wed Jul 30 19:02:09 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Wed, 30 Jul 2003 16:02:09 -0700 Subject: [rt-users] TransactionDate search Message-ID: <3F284E71.5050905@pzi.net> I tried to use search for tickets using 'Updated' option menu item and I see that the query results in the attribute 'TransactionDate'. I don't see this attribute in the Tickets table. The searches did not return what I expected. Is this 'Updated' option in use? I used LastUpdated and all worked fine. -- Peter Ziobrzynski, mailto:pzi at pzi.net From pdh at snapgear.com Wed Jul 30 20:10:30 2003 From: pdh at snapgear.com (Phil Homewood) Date: Thu, 31 Jul 2003 10:10:30 +1000 Subject: [rt-users] Problems sending MIME-messages/emails to RT In-Reply-To: <1F8ED810575FD511915600508BB8B49503EA6264@pressbox.mlbam.com> References: <1F8ED810575FD511915600508BB8B49503EA6264@pressbox.mlbam.com> Message-ID: <20030731001030.GC718@moreton.com.au> Okochu, Charles wrote: > In addition, I recently upgraded from perl > version 5.6.1 to perl 5.8.0. However, the RT system still seems to be using > the old perl version within it's configuration as you can see in the code > stack below. How do I change the RT configuration to use the new perl > v.5.8.0. rebuild and reinstall mod_perl. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances From Charles.Okochu at mlb.com Wed Jul 30 20:56:22 2003 From: Charles.Okochu at mlb.com (Okochu, Charles) Date: Wed, 30 Jul 2003 20:56:22 -0400 Subject: [rt-users] Problems sending MIME-messages/emails to RT Message-ID: <1F8ED810575FD511915600508BB8B49503EA627D@pressbox.mlbam.com> Thanks. I rebuilt mod_perl and reinstalled all the CPAN modules listed when I ran rt-test-dependencies that were installed in the 5.6.1 codebase. Charles Okochu Snr. Network Engineer MLBAM Office: (212) 485-3473 Cell: (646) 996-3272 / (917) 518-5941 -----Original Message----- From: Phil Homewood [mailto:pdh at snapgear.com] Sent: Wednesday, July 30, 2003 8:11 PM To: 'rt-users at lists.fsck.com' Subject: Re: [rt-users] Problems sending MIME-messages/emails to RT Okochu, Charles wrote: > In addition, I recently upgraded from perl > version 5.6.1 to perl 5.8.0. However, the RT system still seems to be using > the old perl version within it's configuration as you can see in the code > stack below. How do I change the RT configuration to use the new perl > v.5.8.0. rebuild and reinstall mod_perl. -- Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - Custom Embedded Solutions and Security Appliances _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ******************* [INFO] -- Virus Manager: No Viruses were detected in this message. ******************* Want To Win World Series Tickets for Life?! Do you have the winning hologram? Watch the 2003 World Series on FOX.* Major League Baseball Ultimate World Series Pass presented by RadioShack. For more information go to http://www.mlb.com/ultimatepass *MLBI affiliate in Puerto Rico and Canada (check your local television listing for games, dates and times) From iqbala at qwestip.net Thu Jul 31 02:37:09 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Thu, 31 Jul 2003 02:37:09 -0400 (EDT) Subject: [rt-users] Re: [rt-devel] auto adjust the screen width In-Reply-To: <2477C0FE-C29A-11D7-941A-003065DC18B8@hamburg.fcb.com> Message-ID: I am looking at the webrt.css but I am not sure which portion is related to the [Reply] [Comment] and other right buttons Any more suggestion would really be appreciated On Wed, 30 Jul 2003, Harald Wagener wrote: > > On Mittwoch, 30. Juli 2003, at 16:19 Uhr, Iqbal, Asif wrote: > > > Let me rephrase my question. Is there anyway we can auto adjust the > > browser > > so the users don't have to scroll right to find the [Reply] or > > [Comment] > > button ? > > > > Thanks > > > > You could try to manipulate the CSS definition. > > Regards, > Harald > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From jaq at spacepants.org Thu Jul 31 03:15:25 2003 From: jaq at spacepants.org (Jamie Wilkinson) Date: Thu, 31 Jul 2003 17:15:25 +1000 Subject: [rt-users] preservation of CC: in ticket creation Message-ID: <20030731071525.GB8481@spacepants.org> Is RT supposed to keep the CC from the original emails that come in via the mailgate? I've had a few tickets that have arrived at our support queue, CC'd to relevant parties, but the CC information isn't saved in the ticket's CC fields, and so any replies made by our support staff go straight to the requestor and not to those people who should be receiving the copies. -- jaq at spacepants.org http://spacepants.org/jaq.gpg From hwagener at hamburg.fcb.com Thu Jul 31 04:40:41 2003 From: hwagener at hamburg.fcb.com (Harald Wagener) Date: Thu, 31 Jul 2003 10:40:41 +0200 Subject: [rt-users] Re: [rt-devel] Encode error In-Reply-To: References: Message-ID: On Mittwoch, 30. Juli 2003, at 18:08 Uhr, Asif Iqbal wrote: > > When I try to download the content of a ticket , all texts, I get the > following > error > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > [snip] > I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am > running it > using mod_perl1 , perl 5.8.0 > > Please help > I think You'd at least share the original message body with us to help people help You. Regards, Harald Wagener From seph at directionless.org Thu Jul 31 09:20:29 2003 From: seph at directionless.org (seph) Date: Thu, 31 Jul 2003 09:20:29 -0400 Subject: [rt-users] preservation of CC: in ticket creation In-Reply-To: <20030731071525.GB8481@spacepants.org> (Jamie Wilkinson's message of "Thu, 31 Jul 2003 17:15:25 +1000") References: <20030731071525.GB8481@spacepants.org> Message-ID: Jamie Wilkinson writes: > Is RT supposed to keep the CC from the original emails that come in via the > mailgate? depends on what your config sets $ParseNewMessageForTicketCcs to. seph From danilche at cs.umass.edu Thu Jul 31 09:22:30 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Thu, 31 Jul 2003 09:22:30 -0400 (EDT) Subject: [rt-users] Help -- how to get message bodies from $Ticket object? In-Reply-To: <3F282AE1.7080004@lyon.cemagref.fr> References: <3F282AE1.7080004@lyon.cemagref.fr> Message-ID: On Wed, 30 Jul 2003, [ISO-8859-1] Guillaume Perr?al wrote: >Victor Danilchenko a ?crit : > >> What the subject sayd. Specifically, I need to be able to >>include the body of a message (either the first or the last >>correspondence on a ticket) into the notification that goes out upon >>queue change. I have been going over the code and the docs, and the one >>datum I can't figure out how to get from $Ticket, is the message bodies. >> >> Can anyone help, please? >> >I think messages are attached to transactions of tickets. Maybe should >you look at share/html/Ticket/Elements/ShowHistory and >share/html/Ticket/Elements/ShowTransaction, it might help. Thanks. That was a good suggestion -- I found the Attachments method for Transaction class. Unfortunately, it seems to return only the attachments pertaining to that transaction -- so if the transaction is correspondence, I get valid attachments I can enumerate through (Transaction->Attachments()->First() returns a value). However, if the transaction is queue change, I get no attachments returned that way, and that's exactly when I need the attachments. note the docs for Attachments_Overlay class have an interesting statement: "This module should never be called directly by client code. it's an internal module which should only be accessed through exported APIs in Ticket, Queue and other similar objects." It sounds like there should be a way to access Attachments from a Ticket object, which is exactly what I want -- but there is no Ticket::Attachments method, bnor anything resembling it!. I kept going through the code, and i cannot find anything useful. I am guessing that there has to be either a way to create Attachments object initialized with the attachments for a given Ticket object, or a way to just get the Attachments pbject returned by Ticker object straight up. Any ideas on how to do it? -- | Victor Danilchenko | Catch a man a fish, and you can sell it to him; | | danilche at cs.umass.edu | teach him to fish, and you'll ruin a wonderful | | CSCF | 5-4231 | business opportunity. | From danilche at cs.umass.edu Thu Jul 31 10:35:25 2003 From: danilche at cs.umass.edu (Victor Danilchenko) Date: Thu, 31 Jul 2003 10:35:25 -0400 (EDT) Subject: [rt-users] Help -- how to get message bodies from $Ticket object? In-Reply-To: References: <3F282AE1.7080004@lyon.cemagref.fr> Message-ID: Well, i finally -- after looking through the SQL table structure -- solved it. As is often the case, most of the answer was figuring out the right question. the following code in the template did the trick (it's unfinished -- no error handling yet): { my $tlist=$Ticket->Transactions(); my $trans=$tlist->First(); $tlist->GotoFirstItem(); while (my $t=$tlist->Next()){ $trans=$t if $t->Type =~ /correspond/i; } my $message=$trans->Attachments()->First()->Content(); "-------------------------------------------------------\n". "Last correspondence was:\n\n".$message; } -- | Victor Danilchenko | You cannot apply a technological | | danilche at cs.umass.edu | solution to a sociological problem. | | CSCF | 5-4231 | Edwards' Law | From iqbala at qwestip.net Thu Jul 31 11:22:19 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Thu, 31 Jul 2003 11:22:19 -0400 (EDT) Subject: [rt-users] Re: [rt-devel] Encode error In-Reply-To: Message-ID: On Thu, 31 Jul 2003, Harald Wagener wrote: > > On Mittwoch, 30. Juli 2003, at 18:08 Uhr, Asif Iqbal wrote: > > > > > When I try to download the content of a ticket , all texts, I get the > > following > > error > > > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > > [snip] > > > I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am > > running it > > using mod_perl1 , perl 5.8.0 > > > > Please help > > > > I think You'd at least share the original message body with us to help > people help You. > > Regards, > Harald Wagener Here is the actual message System error: error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 context: ... 187: # whether they should generate a full stack trace (confess() and cluck()) 188: # or simply report the caller's package (croak() and carp()), respectively. 189: # confess() and croak() die, carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ } 192: sub confess { die longmess @_ } 193: sub carp { warn shortmess @_ } 194: sub cluck { warn longmess @_ } 195: ... code stack: /usr/local/lib/perl5/5.8.0/Carp.pm:191 /usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm:171 /opt/rt3/lib/RT/Attachment_Overlay.pm:316 /opt/rt3/share/html/Ticket/Attachment/dhandler:65 /opt/rt3/share/html/autohandler:163 When I click on download > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From perreal at lyon.cemagref.fr Thu Jul 31 13:21:10 2003 From: perreal at lyon.cemagref.fr (=?ISO-8859-1?Q?Guillaume_Perr=E9al?=) Date: Thu, 31 Jul 2003 19:21:10 +0200 Subject: [rt-users] Apache2 session problems with rt 3.0.4... In-Reply-To: <20030730181906.GA711@naranek.water.fresno> References: <3F280335.5010804@lyon.cemagref.fr> <20030730181906.GA711@naranek.water.fresno> Message-ID: <3F295006.1010505@lyon.cemagref.fr> Robert Nickel a ?crit : >On 2003.07.30 20:00:20 +0000, Sebastian Flothow wrote: > > >>Am Mittwoch, den 30. Juli 2003, um 19:41, schrieb Guillaume Perr?al: >> >> >>>I guess it is related to a connection timeout of MySQL. Maybe the >>>Apache::Session module doesn't check if its connection is up (and thus >>>don't reconnect). >>> >>> >>Reconnecting should be handled within the MySQL driver. >>From perldoc DBD::mysql: >> >> o DBD::mysql has a "reconnect" feature that handles the >> so-called MySQL "morning bug": If the server has dis- >> connected, most probably due to a timeout, then by >> default the driver will reconnect and attempt to exe- >> cute the same SQL statement again. However, this >> behaviour is disabled when AutoCommit is off: Other- >> wise the transaction state would be completely unpre- >> dictable after a reconnect. >> >> >> > >Ok, so is AutoCommit off in the RT code? Or is this in the Apache module? >Lastly, can anyone think of a workaround? I'm not opposed to scripting the >restart of the web server every day (as this is an 8-5 box) and getting away >from the problem that way, but I'm wondering if others will be having this >issue on servers that are 24x7. > >Thanks, > --Robert > > It seems this problem is really related to FastCGI as it doesn't happen with mod_perl. I guess the Apache::Session module name doesn't start with Apache:: for nothing. I didn't tested this with SpeedyCGI -- by the way, can someone send a working speedycgi setup on RedHat 8 or 9 ? But well, as Red Hat's mod_perl truncates POST uploads (even on 8.0, just checked it)... choose what you prefer : no attachment or errors ? -- Guillaume Perr?al. Responsable informatique, Cemagref, groupement de Lyon, France. T?l: (+33) 4.72.20.87.87. Fax: (+33) 4.78.47.78.75. Site: http://www.lyon.cemagref.fr/ -------------- next part -------------- An HTML attachment was scrubbed... URL: From gary.richardson at marketingtips.com Thu Jul 31 13:49:06 2003 From: gary.richardson at marketingtips.com (Gary Richardson) Date: Thu, 31 Jul 2003 10:49:06 -0700 Subject: [rt-users] Mailgate attachement truncate Message-ID: <005e01c3578c$09781b10$0c00a8c0@imc.ad> Hey Guys, I'm running RT 3.0.3 on a RH8.0 box. When messages go in via mailgate, they are truncated at 3.5k every time. This includes the regular message and any other attachements. If I attache a larger file via the web interface all goes well. Based on a previous post about this problem, I have in my RT_SiteConfig.pm: And in my my.cnf (on the server machine): Set($MaxAttachmentSize , 10000000); Set($TruncateLongAttachments , undef); Set($DropLongAttachments , undef); [mysqld] set-variable = max_allowed_packet=16M RT is spread out between a web server running the application, a database server running the database and and qmail mail server with mailgate. These are all redhat 8.0 boxes. Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Thu Jul 31 13:51:14 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 31 Jul 2003 13:51:14 -0400 Subject: [rt-users] Mailgate attachement truncate In-Reply-To: <005e01c3578c$09781b10$0c00a8c0@imc.ad> References: <005e01c3578c$09781b10$0c00a8c0@imc.ad> Message-ID: <20030731175114.GU18236@fsck.com> You're running into a known issue with RedHat 8's build of mod_perl On Thu, Jul 31, 2003 at 10:49:06AM -0700, Gary Richardson wrote: > Hey Guys, > > I'm running RT 3.0.3 on a RH8.0 box. When messages go in via mailgate, they > are truncated at 3.5k every time. This includes the regular message and any > other attachements. > > If I attache a larger file via the web interface all goes well. > > Based on a previous post about this problem, I have in my RT_SiteConfig.pm: > > And in my my.cnf (on the server machine): > > Set($MaxAttachmentSize , 10000000); > Set($TruncateLongAttachments , undef); > Set($DropLongAttachments , undef); > > [mysqld] > set-variable = max_allowed_packet=16M > > RT is spread out between a web server running the application, a database > server running the database and and qmail mail server with mailgate. These > are all redhat 8.0 boxes. > > Thanks. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Jul 31 14:12:59 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 31 Jul 2003 14:12:59 -0400 Subject: [rt-users] Mailgate attachement truncate In-Reply-To: <006c01c3578d$d6dda100$0c00a8c0@imc.ad> References: <20030731175114.GU18236@fsck.com> <006c01c3578d$d6dda100$0c00a8c0@imc.ad> Message-ID: <20030731181259.GV18236@fsck.com> On Thu, Jul 31, 2003 at 11:02:00AM -0700, Gary Richardson wrote: > Is there an article somewhere or something I can do some google searches on > for more info? Dunno. It's something that has come up on the list a few times and others have mentioned as a problem > Thanks. > > -----Original Message----- > From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] > On Behalf Of Jesse Vincent > Sent: Thursday, July 31, 2003 10:51 AM > To: Gary Richardson > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Mailgate attachement truncate > > > You're running into a known issue with RedHat 8's build of mod_perl > > > On Thu, Jul 31, 2003 at 10:49:06AM -0700, Gary Richardson wrote: > > Hey Guys, > > > > I'm running RT 3.0.3 on a RH8.0 box. When messages go in via mailgate, > > they are truncated at 3.5k every time. This includes the regular > > message and any other attachements. > > > > If I attache a larger file via the web interface all goes well. > > > > Based on a previous post about this problem, I have in my > > RT_SiteConfig.pm: > > > > And in my my.cnf (on the server machine): > > > > Set($MaxAttachmentSize , 10000000); Set($TruncateLongAttachments , > > undef); Set($DropLongAttachments , undef); > > > > [mysqld] > > set-variable = max_allowed_packet=16M > > > > RT is spread out between a web server running the application, a > > database server running the database and and qmail mail server with > > mailgate. These are all redhat 8.0 boxes. > > > > Thanks. > > > > > > -- > http://www.bestpractical.com/rt -- Trouble Ticketing. Free. > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Jul 31 14:21:36 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 31 Jul 2003 14:21:36 -0400 Subject: [rt-users] Re: [rt-devel] Encode error In-Reply-To: References: Message-ID: <20030731182136.GA18236@fsck.com> Does this error still occur with RT 3.0.5pre2? On Thu, Jul 31, 2003 at 11:22:19AM -0400, Asif Iqbal wrote: > On Thu, 31 Jul 2003, Harald Wagener wrote: > > > > > On Mittwoch, 30. Juli 2003, at 18:08 Uhr, Asif Iqbal wrote: > > > > > > > > When I try to download the content of a ticket , all texts, I get the > > > following > > > error > > > > > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > > > > > [snip] > > > > > I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am > > > running it > > > using mod_perl1 , perl 5.8.0 > > > > > > Please help > > > > > > > I think You'd at least share the original message body with us to help > > people help You. > > > > Regards, > > Harald Wagener > > Here is the actual message > > System error: > error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > context: ... > 187: # whether they should generate a full stack trace (confess() and cluck()) > 188: # or simply report the caller's package (croak() and carp()), > respectively. > 189: # confess() and croak() die, carp() and cluck() warn. > 190: > 191: sub croak { die shortmess @_ } > 192: sub confess { die longmess @_ } > 193: sub carp { warn shortmess @_ } > 194: sub cluck { warn longmess @_ } > 195: > ... > > code stack: /usr/local/lib/perl5/5.8.0/Carp.pm:191 > /usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm:171 > /opt/rt3/lib/RT/Attachment_Overlay.pm:316 > /opt/rt3/share/html/Ticket/Attachment/dhandler:65 > /opt/rt3/share/html/autohandler:163 > > When I click on download > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- > Asif Iqbal > http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 > There's no place like 127.0.0.1 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From pzi at pzi.net Thu Jul 31 14:20:35 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Thu, 31 Jul 2003 11:20:35 -0700 Subject: [rt-users] Re: [rt-devel] Encode error In-Reply-To: <20030731182136.GA18236@fsck.com> References: <20030731182136.GA18236@fsck.com> Message-ID: <3F295DF3.1050804@pzi.net> Just installed 3.0.5pre2 and this fixes the error. Thank you very much, Jesse! -Peter Jesse Vincent wrote: > Does this error still occur with RT 3.0.5pre2? > > > On Thu, Jul 31, 2003 at 11:22:19AM -0400, Asif Iqbal wrote: > >>On Thu, 31 Jul 2003, Harald Wagener wrote: >> >> >>>On Mittwoch, 30. Juli 2003, at 18:08 Uhr, Asif Iqbal wrote: >>> >>> >>>>When I try to download the content of a ticket , all texts, I get the >>>>following >>>>error >>>> >>>>Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 >>>> >>> >>>[snip] >>> >>> >>>>I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am >>>>running it >>>>using mod_perl1 , perl 5.8.0 >>>> >>>>Please help >>>> >>> >>>I think You'd at least share the original message body with us to help >>>people help You. >>> >>>Regards, >>> Harald Wagener >> >>Here is the actual message >> >>System error: >>error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 >> >>context: ... >>187: # whether they should generate a full stack trace (confess() and cluck()) >>188: # or simply report the caller's package (croak() and carp()), >>respectively. >>189: # confess() and croak() die, carp() and cluck() warn. >>190: >>191: sub croak { die shortmess @_ } >>192: sub confess { die longmess @_ } >>193: sub carp { warn shortmess @_ } >>194: sub cluck { warn longmess @_ } >>195: >>... >> >>code stack: /usr/local/lib/perl5/5.8.0/Carp.pm:191 >>/usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm:171 >>/opt/rt3/lib/RT/Attachment_Overlay.pm:316 >>/opt/rt3/share/html/Ticket/Attachment/dhandler:65 >>/opt/rt3/share/html/autohandler:163 >> >>When I click on download >> >> >>>_______________________________________________ >>>rt-users mailing list >>>rt-users at lists.fsck.com >>>http://lists.fsck.com/mailman/listinfo/rt-users >>> >>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >>> >> >>-- >>Asif Iqbal >>http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 >>There's no place like 127.0.0.1 >> >>_______________________________________________ >>rt-users mailing list >>rt-users at lists.fsck.com >>http://lists.fsck.com/mailman/listinfo/rt-users >> >>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >> > > -- Peter Ziobrzynski, mailto:pzi at pzi.net From iqbala at qwestip.net Thu Jul 31 16:00:50 2003 From: iqbala at qwestip.net (Asif Iqbal) Date: Thu, 31 Jul 2003 16:00:50 -0400 (EDT) Subject: [rt-users] Re: [rt-devel] Encode error In-Reply-To: <20030731182136.GA18236@fsck.com> Message-ID: On Thu, 31 Jul 2003, Jesse Vincent wrote: > > Does this error still occur with RT 3.0.5pre2? > I am running 3.0.4. Are you implying to upgrade it to 3.0.5pre2 ? If yes is there a upgrade procedure for that inside the 3.0.5pre2 source ? > > On Thu, Jul 31, 2003 at 11:22:19AM -0400, Asif Iqbal wrote: > > On Thu, 31 Jul 2003, Harald Wagener wrote: > > > > > > > > On Mittwoch, 30. Juli 2003, at 18:08 Uhr, Asif Iqbal wrote: > > > > > > > > > > > When I try to download the content of a ticket , all texts, I get the > > > > following > > > > error > > > > > > > > Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > > > > > > > > [snip] > > > > > > > I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am > > > > running it > > > > using mod_perl1 , perl 5.8.0 > > > > > > > > Please help > > > > > > > > > > I think You'd at least share the original message body with us to help > > > people help You. > > > > > > Regards, > > > Harald Wagener > > > > Here is the actual message > > > > System error: > > error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 > > > > context: ... > > 187: # whether they should generate a full stack trace (confess() and cluck()) > > 188: # or simply report the caller's package (croak() and carp()), > > respectively. > > 189: # confess() and croak() die, carp() and cluck() warn. > > 190: > > 191: sub croak { die shortmess @_ } > > 192: sub confess { die longmess @_ } > > 193: sub carp { warn shortmess @_ } > > 194: sub cluck { warn longmess @_ } > > 195: > > ... > > > > code stack: /usr/local/lib/perl5/5.8.0/Carp.pm:191 > > /usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm:171 > > /opt/rt3/lib/RT/Attachment_Overlay.pm:316 > > /opt/rt3/share/html/Ticket/Attachment/dhandler:65 > > /opt/rt3/share/html/autohandler:163 > > > > When I click on download > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > > > > -- > > Asif Iqbal > > http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 > > There's no place like 127.0.0.1 > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > > > > -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1 From Robert.Sullivan at rhi.com Thu Jul 31 16:22:05 2003 From: Robert.Sullivan at rhi.com (Sullivan, Robert (HQP)) Date: Thu, 31 Jul 2003 13:22:05 -0700 Subject: [rt-users] can't load perl file webmux.pl???? Message-ID: <00A851B1D52D3940B03DE868CCF0E6140A6A06D6@HQPEX006.corp.rhalf.com> Hi, OK I have got to this point anyone have any ideas? The file does exist why am I having this problem? ./apachectl start [Thu Jul 31 13:18:49 2003] [error] Global $r object is not available. Set: PerlOptions +GlobalRequest in httpd.conf at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 579. Compilation failed in require at (eval 4) line 1. [Thu Jul 31 13:18:49 2003] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server valhalla:0, exiting... -------------- next part -------------- An HTML attachment was scrubbed... URL: From rmillisl at gdcanada.com Thu Jul 31 16:25:56 2003 From: rmillisl at gdcanada.com (Randy Millis) Date: Thu, 31 Jul 2003 14:25:56 -0600 Subject: [rt-users] Apache::Session 1.53, Apache::Request, WWW::Mechanize, DBD::mysql 2.1018...MISSING Message-ID: <005601c357a1$f2636fe0$789ccfa0@D5C97M21> if I run "perl sbin/rt-test-dependencies --with-mysql --with-modperl1 | grep MISSING" I discover the following are missing: Apache::Session 1.53...MISSING Apache::Request ...MISSING WWW::Mechanize ...MISSING DBD::mysql 2.1018...MISSING However running "perl bin/rt-test-dependencies --with-mysql --with-modperl1 --install" still fails to install these modules. If I install from the CPAN shell I get the following errors (cut here to fit )and need some help resolving this: -cut- cpan> install Apache::Session [...] Failed 2/18 test scripts, 88.89% okay. 0/89 subtests failed, 100.00% okay. make: *** [test_dynamic] Error 29 /opt/sfw/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force [...] FAILED--1 test script could be run, alas--no output ever seen make: *** [test_dynamic] Error 2 /opt/sfw/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force [...] Failed 1/25 test scripts, 96.00% okay. 2/266 subtests failed, 99.25% okay. make: *** [test_dynamic] Error 29 /opt/sfw/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force' install DBD::mysql Running install for module DBD::mysql Running make for R/RU/RUDY/DBD-mysql-2.9002.tar.gz Is already unwrapped into directory /.cpan/build/DBD-mysql-2.9002 Makefile.PL returned status 512 Running make test Make had some problems, maybe interrupted? Won't test Running make install Make had some problems, maybe interrupted? Won't install -cut- OS is Solaris 9. From sean.perry at intransa.com Thu Jul 31 16:29:30 2003 From: sean.perry at intransa.com (Sean Perry) Date: Thu, 31 Jul 2003 13:29:30 -0700 Subject: [rt-users] can't load perl file webmux.pl???? In-Reply-To: <00A851B1D52D3940B03DE868CCF0E6140A6A06D6@HQPEX006.corp.rhalf.com> References: <00A851B1D52D3940B03DE868CCF0E6140A6A06D6@HQPEX006.corp.rhalf.com> Message-ID: <3F297C2A.5030400@intransa.com> Sullivan, Robert (HQP) wrote: > Hi, > > OK I have got to this point anyone have any ideas? The file does exist > why am I having this problem? > > > ./apachectl start > [Thu Jul 31 13:18:49 2003] [error] Global $r object is not available. > Set: > PerlOptions +GlobalRequest > in httpd.conf at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line > 579. > Compilation failed in require at (eval 4) line 1. > > [Thu Jul 31 13:18:49 2003] [error] Can't load Perl file: > /opt/rt3/bin/webmux.pl for server valhalla:0, exiting... > This is a problem with the most recent mod_perl. I have solved this with a hack provided by another list member: require Apache::RequestUtil; no warnings 'redefine'; my $sub = *Apache::request{CODE}; *Apache::request = sub { my $r; eval { $r = $sub->('Apache'); }; # warn $@ if $@; return $r; }; Place that block in webmux.pl right after the BEGIN block. Ugly, I hope I can eventually remove it, but it works for now. From jesse at bestpractical.com Thu Jul 31 16:31:49 2003 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 31 Jul 2003 16:31:49 -0400 Subject: [rt-users] can't load perl file webmux.pl???? In-Reply-To: <00A851B1D52D3940B03DE868CCF0E6140A6A06D6@HQPEX006.corp.rhalf.com> References: <00A851B1D52D3940B03DE868CCF0E6140A6A06D6@HQPEX006.corp.rhalf.com> Message-ID: <20030731203149.GF18236@fsck.com> The API for mod_perl2 hasn't stabilized yet and mason needs to be beaten to behave. Brook has a patch that's due for application before 3.0.5 that deals for RT. But really, mod_perl2 is still in beta and I don't expect it to be consistent from release to release. On Thu, Jul 31, 2003 at 01:22:05PM -0700, Sullivan, Robert (HQP) wrote: > Hi, > > OK I have got to this point anyone have any ideas? The file does exist why > am I having this problem? > > > ./apachectl start > [Thu Jul 31 13:18:49 2003] [error] Global $r object is not available. Set: > PerlOptions +GlobalRequest > in httpd.conf at > /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 579. > Compilation failed in require at (eval 4) line 1. > > [Thu Jul 31 13:18:49 2003] [error] Can't load Perl file: > /opt/rt3/bin/webmux.pl for server valhalla:0, exiting... -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From william at miamiconsultant.com Thu Jul 31 16:38:20 2003 From: william at miamiconsultant.com (William Groh) Date: Thu, 31 Jul 2003 16:38:20 -0400 Subject: [rt-users] rt3 install problem (3.0.4) Message-ID: <3F297E3C.2060803@miamiconsultant.com> Does anybody have any ideas on how to track this problem down? I have an rt2 installation with 14k+ tickets, years of uptime. Upgraded to 2.0.15, upgraded mason, ran the dependancy installer for rt3. no errors, no problems. configged rt3 with web user and group apache (redhat 7.2) installed, did the database, etc. no problems. added another alias (/rt3) configged as specified. Loaded the page, and it looks like preprocessing isn't happening. This is what I get (part): %# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a glance"), Refresh => I have tried commenting out the rt2 section in apache (saw the mod_perl fastcgi notes), still no love. [root at krypton rt-3-0-4]# ./sbin/rt-test-dependencies --with-mysql --with-modperl1 I18N-COMPAT dependencies: Text::Iconv ...found Encode::compat 0.04...found MASON dependencies: Params::Validate 0.02...found Cache::Cache ...found Exception::Class ...found HTML::Mason 1.16...found MLDBM ...found Errno ...found FreezeThaw ...found Digest::MD5 ...found CGI::Cookie 1.20...found Storable ...found Apache::Session 1.53...found MYSQL dependencies: DBD::mysql 2.1018...found MODPERL1 dependencies: CGI ...found Apache::Request ...found Apache::DBI ...found MAILGATE dependencies: HTML::TreeBuilder ...found HTML::FormatText ...found Getopt::Long ...found LWP::UserAgent ...found CLI dependencies: Getopt::Long 2.24...found DEV dependencies: Regexp::Common ...found Time::HiRes ...found Test::Inline ...found WWW::Mechanize ...found CORE dependencies: Digest::MD5 ...found DBI 1.18...found Test::Inline ...found Class::ReturnValue 0.40...found DBIx::SearchBuilder 0.86...found Text::Template ...found File::Spec 0.8...found HTML::Entities ...found Net::Domain ...found Log::Dispatch 2.0...found Locale::Maketext 1.04...found Locale::Maketext::Lexicon 0.25...found Locale::Maketext::Fuzzy ...found MIME::Entity 5.108...found Mail::Mailer 1.57...found Net::SMTP ...found Text::Wrapper ...found Time::ParseDate ...found File::Temp ...found Term::ReadKey ...found Text::Autoformat ...found Text::Quoted ...found From Charles.Okochu at mlb.com Thu Jul 31 16:43:36 2003 From: Charles.Okochu at mlb.com (Okochu, Charles) Date: Thu, 31 Jul 2003 16:43:36 -0400 Subject: [rt-users] Apache::Session 1.53, Apache::Request, WWW:: Mecha nize, DBD::mysql 2.1018...MISSING Message-ID: <1F8ED810575FD511915600508BB8B49503EA6289@pressbox.mlbam.com> I had the same problem previously. Go to http://search.cpan.org and download the module install files and manually install them. The missing modules may have their own dependencies so remember to read the README that comes with each module. Good luck. Here are the links: http://search.cpan.org/dist/Apache-Session/ for Apache::Session 1.53 http://search.cpan.org/author/JOESUF/libapreq-1.2/ for Apache::Request http://search.cpan.org/author/PETDANCE/WWW-Mechanize-0.56/ for WWW::Mechanize http://search.cpan.org/author/RUDY/DBD-mysql-2.9002/ for DBD::mysql Good luck Charles Okochu Snr. Network Engineer MLBAM Office: (212) 485-3473 Cell: (646) 996-3272 / (917) 518-5941 -----Original Message----- From: Randy Millis [mailto:rmillisl at gdcanada.com] Sent: Thursday, July 31, 2003 4:26 PM To: rt-users at lists.fsck.com Subject: [rt-users] Apache::Session 1.53, Apache::Request, WWW:: Mechanize, DBD::mysql 2.1018...MISSING if I run "perl sbin/rt-test-dependencies --with-mysql --with-modperl1 | grep MISSING" I discover the following are missing: Apache::Session 1.53...MISSING Apache::Request ...MISSING WWW::Mechanize ...MISSING DBD::mysql 2.1018...MISSING However running "perl bin/rt-test-dependencies --with-mysql --with-modperl1 --install" still fails to install these modules. If I install from the CPAN shell I get the following errors (cut here to fit )and need some help resolving this: -cut- cpan> install Apache::Session [...] Failed 2/18 test scripts, 88.89% okay. 0/89 subtests failed, 100.00% okay. make: *** [test_dynamic] Error 29 /opt/sfw/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force [...] FAILED--1 test script could be run, alas--no output ever seen make: *** [test_dynamic] Error 2 /opt/sfw/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force [...] Failed 1/25 test scripts, 96.00% okay. 2/266 subtests failed, 99.25% okay. make: *** [test_dynamic] Error 29 /opt/sfw/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force' install DBD::mysql Running install for module DBD::mysql Running make for R/RU/RUDY/DBD-mysql-2.9002.tar.gz Is already unwrapped into directory /.cpan/build/DBD-mysql-2.9002 Makefile.PL returned status 512 Running make test Make had some problems, maybe interrupted? Won't test Running make install Make had some problems, maybe interrupted? Won't install -cut- OS is Solaris 9. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ******************* [INFO] -- Virus Manager: No Viruses were detected in this message. ******************* Want To Win World Series Tickets for Life?! Do you have the winning hologram? Watch the 2003 World Series on FOX.* Major League Baseball Ultimate World Series Pass presented by RadioShack. For more information go to http://www.mlb.com/ultimatepass *MLBI affiliate in Puerto Rico and Canada (check your local television listing for games, dates and times) From pzi at pzi.net Thu Jul 31 17:07:02 2003 From: pzi at pzi.net (Peter Ziobrzynski) Date: Thu, 31 Jul 2003 14:07:02 -0700 Subject: [rt-users] Re: [rt-devel] Encode error In-Reply-To: References: Message-ID: <3F2984F6.7010709@pzi.net> I stoped apache and mysql and did this in the new source tree: configure --prefix=/usr/local > On Thu, 31 Jul 2003, Jesse Vincent wrote: > > >>Does this error still occur with RT 3.0.5pre2? >> > > > I am running 3.0.4. Are you implying to upgrade it to 3.0.5pre2 ? If yes is > there a upgrade procedure for that inside the 3.0.5pre2 source ? > > >>On Thu, Jul 31, 2003 at 11:22:19AM -0400, Asif Iqbal wrote: >> >>>On Thu, 31 Jul 2003, Harald Wagener wrote: >>> >>> >>>>On Mittwoch, 30. Juli 2003, at 18:08 Uhr, Asif Iqbal wrote: >>>> >>>> >>>>>When I try to download the content of a ticket , all texts, I get the >>>>>following >>>>>error >>>>> >>>>>Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 >>>>> >>>> >>>>[snip] >>>> >>>> >>>>>I recently migrated RT2.0.13 to RT3.0.4 using import tool v1.16. I am >>>>>running it >>>>>using mod_perl1 , perl 5.8.0 >>>>> >>>>>Please help >>>>> >>>> >>>>I think You'd at least share the original message body with us to help >>>>people help You. >>>> >>>>Regards, >>>> Harald Wagener >>> >>>Here is the actual message >>> >>>System error: >>>error: Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316 >>> >>>context: ... >>>187: # whether they should generate a full stack trace (confess() and cluck()) >>>188: # or simply report the caller's package (croak() and carp()), >>>respectively. >>>189: # confess() and croak() die, carp() and cluck() warn. >>>190: >>>191: sub croak { die shortmess @_ } >>>192: sub confess { die longmess @_ } >>>193: sub carp { warn shortmess @_ } >>>194: sub cluck { warn longmess @_ } >>>195: >>>... >>> >>>code stack: /usr/local/lib/perl5/5.8.0/Carp.pm:191 >>>/usr/local/lib/perl5/5.8.0/sun4-solaris/Encode.pm:171 >>>/opt/rt3/lib/RT/Attachment_Overlay.pm:316 >>>/opt/rt3/share/html/Ticket/Attachment/dhandler:65 >>>/opt/rt3/share/html/autohandler:163 >>> >>>When I click on download >>> >>> >>>>_______________________________________________ >>>>rt-users mailing list >>>>rt-users at lists.fsck.com >>>>http://lists.fsck.com/mailman/listinfo/rt-users >>>> >>>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >>>> >>> >>>-- >>>Asif Iqbal >>>http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 >>>There's no place like 127.0.0.1 >>> >>>_______________________________________________ >>>rt-users mailing list >>>rt-users at lists.fsck.com >>>http://lists.fsck.com/mailman/listinfo/rt-users >>> >>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm >>> >> >> > -- Peter Ziobrzynski, mailto:pzi at pzi.net From gary.richardson at marketingtips.com Thu Jul 31 17:20:30 2003 From: gary.richardson at marketingtips.com (Gary Richardson) Date: Thu, 31 Jul 2003 14:20:30 -0700 Subject: [rt-users] Mailgate attachement truncate In-Reply-To: <20030731175114.GU18236@fsck.com> Message-ID: <00d201c357a9$91acb410$0c00a8c0@imc.ad> For all of those searching the archives looking for solutions, this was the problem. I'm not too sure what exact part of RH/mod_perl/Apache2 is causing the problem. I simply compiled a 1.3.28 Apache with mod_perl 1.27 on the mail server and had mailgate reference that instead of the web server. My RT now accepts large attachements :) Out. -----Original Message----- From: Jesse Vincent [mailto:jesse at bestpractical.com] Sent: Thursday, July 31, 2003 10:51 AM To: Gary Richardson Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Mailgate attachement truncate You're running into a known issue with RedHat 8's build of mod_perl On Thu, Jul 31, 2003 at 10:49:06AM -0700, Gary Richardson wrote: > Hey Guys, > > I'm running RT 3.0.3 on a RH8.0 box. When messages go in via mailgate, > they are truncated at 3.5k every time. This includes the regular > message and any other attachements. > > If I attache a larger file via the web interface all goes well. > > Based on a previous post about this problem, I have in my > RT_SiteConfig.pm: > > And in my my.cnf (on the server machine): > > Set($MaxAttachmentSize , 10000000); Set($TruncateLongAttachments , > undef); Set($DropLongAttachments , undef); > > [mysqld] > set-variable = max_allowed_packet=16M > > RT is spread out between a web server running the application, a > database server running the database and and qmail mail server with > mailgate. These are all redhat 8.0 boxes. > > Thanks. > > -- http://www.bestpractical.com/rt -- Trouble Ticketing. Free. From Robert.Sullivan at rhi.com Thu Jul 31 17:37:27 2003 From: Robert.Sullivan at rhi.com (Sullivan, Robert (HQP)) Date: Thu, 31 Jul 2003 14:37:27 -0700 Subject: [rt-users] running other than virtual host Message-ID: <00A851B1D52D3940B03DE868CCF0E6140A6A06D8@HQPEX006.corp.rhalf.com> Is anyone running this as a non virtual host and if so what does the conf look like? Much help would be appreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Michael.Liebman at mtvstaff.com Thu Jul 31 17:39:29 2003 From: Michael.Liebman at mtvstaff.com (Liebman, Michael) Date: Thu, 31 Jul 2003 17:39:29 -0400 Subject: [rt-users] RT3/Apache2/FastCGI Bind() Failed Message-ID: An HTML attachment was scrubbed... URL: From b.boksa at sidebysite.de Thu Jul 31 17:44:54 2003 From: b.boksa at sidebysite.de (Benjamin Boksa) Date: Thu, 31 Jul 2003 23:44:54 +0200 Subject: [rt-users] XML4RT3 - XML Interface for RT3 Message-ID: <38AF3EA6-C3A0-11D7-8B11-00039310C34C@sidebysite.de> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi RT-Users, Hi RT-Devel, today I started writing a XML-Interface to RT3, which relies on the RT3-Web-Interface and uses a simple Mason-Component to transform it's data to XML, so that it will be quite simple to install and maintain. The Interface will offer three possibilities of interaction: a) Data-Extraction: Extraction of data from the Web-Interface and transformation to XML using simple Stylesheets b) Data-Insertion: Extraction of data from POSTed XML-Documents and transformation to HTTP-Requests performing certain actions c) Combination of a) and b): POSTing an XML-Document and Receiving another XML-Document (like performing a search) These possibilities of interaction also include the option to expand the XML4RT3 service to use it with XML-RPC or as a SOAP service. Today I managed to write a little proof-of-concept and I am quite confident, that as soon as university is over (next wednesday) it will be possible for me to continue work. In the meantime it would be great if you a) wish me good luck for the test on wednesday ;-) and b) discuss the model (even though the outlines are quite rough) with me. I am looking forward to receive your requests, ideas and whatever else you have to say about XML4RT3. Greetings from Cologne, Benne -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.1 (Darwin) iD8DBQE/KY3bR5U9XkJXZKwRAgKWAJ49GUu6I7UFJRaxBpMr028V+3aqbgCeN368 2zDiRsRUNQ6A0T5D6+/OW6Q= =+lc8 -----END PGP SIGNATURE----- From Charles.Okochu at mlb.com Thu Jul 31 17:55:33 2003 From: Charles.Okochu at mlb.com (Okochu, Charles) Date: Thu, 31 Jul 2003 17:55:33 -0400 Subject: [rt-users] rt3 install problem (3.0.4) Message-ID: <1F8ED810575FD511915600508BB8B49503EA628E@pressbox.mlbam.com> Did you upgrade perl or have you tried recompiling mod_perl statically into apache? Charles Okochu Snr. Network Engineer MLBAM Office: (212) 485-3473 Cell: (646) 996-3272 / (917) 518-5941 -----Original Message----- From: William Groh [mailto:william at miamiconsultant.com] Sent: Thursday, July 31, 2003 4:38 PM To: rt-users at lists.fsck.com Subject: [rt-users] rt3 install problem (3.0.4) Does anybody have any ideas on how to track this problem down? I have an rt2 installation with 14k+ tickets, years of uptime. Upgraded to 2.0.15, upgraded mason, ran the dependancy installer for rt3. no errors, no problems. configged rt3 with web user and group apache (redhat 7.2) installed, did the database, etc. no problems. added another alias (/rt3) configged as specified. Loaded the page, and it looks like preprocessing isn't happening. This is what I get (part): %# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a glance"), Refresh => I have tried commenting out the rt2 section in apache (saw the mod_perl fastcgi notes), still no love. [root at krypton rt-3-0-4]# ./sbin/rt-test-dependencies --with-mysql --with-modperl1 I18N-COMPAT dependencies: Text::Iconv ...found Encode::compat 0.04...found MASON dependencies: Params::Validate 0.02...found Cache::Cache ...found Exception::Class ...found HTML::Mason 1.16...found MLDBM ...found Errno ...found FreezeThaw ...found Digest::MD5 ...found CGI::Cookie 1.20...found Storable ...found Apache::Session 1.53...found MYSQL dependencies: DBD::mysql 2.1018...found MODPERL1 dependencies: CGI ...found Apache::Request ...found Apache::DBI ...found MAILGATE dependencies: HTML::TreeBuilder ...found HTML::FormatText ...found Getopt::Long ...found LWP::UserAgent ...found CLI dependencies: Getopt::Long 2.24...found DEV dependencies: Regexp::Common ...found Time::HiRes ...found Test::Inline ...found WWW::Mechanize ...found CORE dependencies: Digest::MD5 ...found DBI 1.18...found Test::Inline ...found Class::ReturnValue 0.40...found DBIx::SearchBuilder 0.86...found Text::Template ...found File::Spec 0.8...found HTML::Entities ...found Net::Domain ...found Log::Dispatch 2.0...found Locale::Maketext 1.04...found Locale::Maketext::Lexicon 0.25...found Locale::Maketext::Fuzzy ...found MIME::Entity 5.108...found Mail::Mailer 1.57...found Net::SMTP ...found Text::Wrapper ...found Time::ParseDate ...found File::Temp ...found Term::ReadKey ...found Text::Autoformat ...found Text::Quoted ...found _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm ******************* [INFO] -- Virus Manager: No Viruses were detected in this message. ******************* Want To Win World Series Tickets for Life?! Do you have the winning hologram? Watch the 2003 World Series on FOX.* Major League Baseball Ultimate World Series Pass presented by RadioShack. For more information go to http://www.mlb.com/ultimatepass *MLBI affiliate in Puerto Rico and Canada (check your local television listing for games, dates and times) From ParimalaRamdas at oaktech.com Thu Jul 31 17:59:48 2003 From: ParimalaRamdas at oaktech.com (ParimalaRamdas at oaktech.com) Date: Thu, 31 Jul 2003 17:59:48 -0400 Subject: [rt-users] ticket link not opening Message-ID: An email is sent soon after a ticket is created containing the url for the ticket. Clicking on it doesn't open up the page. Copying it into a browser doesn't work either. Only when rt is accessed first through the web-site, does the whole link work. I'm using RT 2.1.88 with mod_perl support. Can anyone tell me why this is happening? Thanks in advance, Parimala. -------------- next part -------------- An HTML attachment was scrubbed... URL: From amelton at gservices-us.com Thu Jul 31 18:16:42 2003 From: amelton at gservices-us.com (Andrew Melton) Date: Thu, 31 Jul 2003 15:16:42 -0700 Subject: [rt-users] Comment Display Order Message-ID: <000401c357b1$6ee7f8b0$f4a8a8c0@amm8200> I've been watching this list for a few months now and haven't seen this question asked. If it has been, my apologies... When viewing the history of a ticket, it would be helpful (i.e. less work) to view the most recent comments at the top and scroll down to see previous entries. Is this a setting I can change? Thanks. Andrew Melton From william at miamiconsultant.com Thu Jul 31 18:56:19 2003 From: william at miamiconsultant.com (William Groh) Date: Thu, 31 Jul 2003 18:56:19 -0400 Subject: [rt-users] rt3 install problem (3.0.4) In-Reply-To: <1F8ED810575FD511915600508BB8B49503EA628E@pressbox.mlbam.com> References: <1F8ED810575FD511915600508BB8B49503EA628E@pressbox.mlbam.com> Message-ID: <3F299E93.1070001@miamiconsultant.com> Stock redhat 7.2, I think its all out of the box, I upgrade the cpan module and install the RT specific modules from cpan. I didn't want to build another box, or another apache instance, I have one apache with RT2, Cricket, Netsaint, NMIS, NorthStar, Rancid, and osu flow-tools for Netflow reporting, LDAP and Kerberos SSO for shell/mail/web, static content all nice and editable via mod_dav, squirrelmail, phpgroupware, listening ssl only. this is all bolted ontop of 7.2 with all updates, wont run on 7.1, 7.2 or 8.0 (moving to happy debian solution soon as LDAP SSL is default enabled on woody) I am not seeing any error messages in any logs, trying to track down the culprit. wg Okochu, Charles wrote: >Did you upgrade perl or have you tried recompiling mod_perl statically >into >apache? > >Charles Okochu >Snr. Network Engineer >MLBAM >Office: (212) 485-3473 >Cell: (646) 996-3272 / (917) 518-5941 > >-----Original Message----- >From: William Groh [mailto:william at miamiconsultant.com] >Sent: Thursday, July 31, 2003 4:38 PM >To: rt-users at lists.fsck.com >Subject: [rt-users] rt3 install problem (3.0.4) > >Does anybody have any ideas on how to track this problem down? > >I have an rt2 installation with 14k+ tickets, years of uptime. > >Upgraded to 2.0.15, upgraded mason, ran the dependancy installer for >rt3. no errors, no problems. > >configged rt3 with web user and group apache (redhat 7.2) installed, did >the database, etc. no problems. > >added another alias (/rt3) configged as specified. Loaded the page, and >it looks like preprocessing isn't happening. > > >This is what I get (part): > >%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# >(Except where explictly superceded by other copyright notices) %# %# >This work is made available to you under the terms of Version 2 of %# >the GNU General Public License. A copy of that license should have %# >been provided with this software, but in any event can be snarfed %# >from www.gnu.org. %# %# This work is distributed in the hope that it >will be useful, but %# WITHOUT ANY WARRANTY; without even the implied >warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See >the GNU %# General Public License for more details. %# %# Unless >otherwise specified, all modifications, corrections or %# extensions to >this work which alter its source code become the %# property of Best >Practical Solutions, LLC when submitted for %# inclusion in the work. %# >%# %# END LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a >glance"), Refresh => > >I have tried commenting out the rt2 section in apache (saw the mod_perl >fastcgi notes), still no love. > > >[root at krypton rt-3-0-4]# ./sbin/rt-test-dependencies --with-mysql >--with-modperl1 >I18N-COMPAT dependencies: > Text::Iconv ...found > Encode::compat 0.04...found >MASON dependencies: > Params::Validate 0.02...found > Cache::Cache ...found > Exception::Class ...found > HTML::Mason 1.16...found > MLDBM ...found > Errno ...found > FreezeThaw ...found > Digest::MD5 ...found > CGI::Cookie 1.20...found > Storable ...found > Apache::Session 1.53...found >MYSQL dependencies: > DBD::mysql 2.1018...found >MODPERL1 dependencies: > CGI ...found > Apache::Request ...found > Apache::DBI ...found >MAILGATE dependencies: > HTML::TreeBuilder ...found > HTML::FormatText ...found > Getopt::Long ...found > LWP::UserAgent ...found >CLI dependencies: > Getopt::Long 2.24...found >DEV dependencies: > Regexp::Common ...found > Time::HiRes ...found > Test::Inline ...found > WWW::Mechanize ...found >CORE dependencies: > Digest::MD5 ...found > DBI 1.18...found > Test::Inline ...found > Class::ReturnValue 0.40...found > DBIx::SearchBuilder 0.86...found > Text::Template ...found > File::Spec 0.8...found > HTML::Entities ...found > Net::Domain ...found > Log::Dispatch 2.0...found > Locale::Maketext 1.04...found > Locale::Maketext::Lexicon 0.25...found > Locale::Maketext::Fuzzy ...found > MIME::Entity 5.108...found > Mail::Mailer 1.57...found > Net::SMTP ...found > Text::Wrapper ...found > Time::ParseDate ...found > File::Temp ...found > Term::ReadKey ...found > Text::Autoformat ...found > Text::Quoted ...found > > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > >******************* > >[INFO] -- Virus Manager: >No Viruses were detected in this message. > > > >******************* >Want To Win World Series Tickets for Life?! >Do you have the winning hologram? >Watch the 2003 World Series on FOX.* > >Major League Baseball Ultimate World Series Pass presented by >RadioShack. >For more information go to http://www.mlb.com/ultimatepass > >*MLBI affiliate in Puerto Rico and Canada (check your local television >listing for games, dates and times) > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm > >