[rt-users] RT3.0.3 Could not find or create that user

[Phil Homewood]

Michael Rice wrote:
> On review the Requestor email was 'dmotorworks.com'.  The bit in the
> fied of the create ticket window was 'mrice at dmotorworks.com'.  
> 
> On review of the database I found that it had created a new user instead
> of using the user I was logged in as:

Do you have CanonicalizeEmailAddressMatch and/or
CanonicalizeEmailAddressReplace defined in your config, or
have you overridden the IsRTAddress() sub at all?

-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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