[rt-users] RT: Int. characters in ticket message - I give up :-(

[Gerald Rüscher]

> On Wed, Jul 02, 2003 at 04:13:20PM +0200, Gerald Rscher wrote:
> > Ok, after much hassle we've finally managed to make RT (3.0.3)
> > accept tickets via eMails with international characters.  
> > I can compose a message with any charactes like öäü and it
> > creates and displays the ticket nicely.  Big hooray!
> > 
> 
> What did you have to do to make RT 3.0.3 accept mail with 
> international characters?  Are you using mod_perl, speedy_cgi 
> or fast_cgi?

Thanks for your response.

We're using the fastcgi version.

To make RT accept int. characters we installed the latest version
of Locale:Maketext:Lexikon (0.26).  Another problem was that there were 
outdated files var/mason_data/obj which were only-re-created after 
deleting the entire "obj" directory (this had nothing to do with RT 
but  happened because the system time on the web server was not set 
correctly)

Anway creating tickets via eMail now works nicely.

The problem is creating or modifying tickets via the web interface.
Once more: if create a ticket using the web interface which
contains the text

>>>>
xxxxöööxxxx
1234567890
<<<<

Then the new ticket is displayed as

>>>>
xxxxöööxxxx
4567890
<<<<

So the three umlauts have been converted to something (is this UTF-8?)
and the first three characters in the next line are missing.  Strange!
It happens independently from the browser (Opera, Mozilla, IE)

The sad thing is, that RT is such a nice system which perfectly fits
our needs (in fact other departements at our university are just 
waiting for our installation to run smoothly before they switch to RT too)
If we only could get it to work with languages spoken in strange
countries like Germany ;-)

Jerry