[rt-users] RT Permissions Problem

[Phil Homewood]

Gonzalo Servat wrote:
> >ReplyToTicket for Everyone.
> 
> I already have that set. I think there must be some other permission to 
> allow somebody else who is not a Requestor/Cc/AdminCc to ReplyToTicket.

There shouldn't be. If that isn't enough, it sounds like a bug.

> Keep in mind the person replying to the ticket was copied on ONE 
> correspondence. He wasn't added as a permanent Cc for the ticket.

That's fine. He's an "Everyone". Everyone is an "Everyone". :-)

Does Everyone have CreateTicket as well? If this fellow replied
but lost the [rtname #num] in the subject, RT would have tried
to CreateTicket instead of treating it as a reply.

> >http://rt3.fsck.com/Ticket/Display.html?id=3029 for a patch.
> 
> Good timing :) Thanks for that. How do I get privileges to login to RT to 
> see the patch?

username guest, password guest.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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