[rt-users] [RT3 newbie] How to give Search to unprivileged user ?

[Gilles-Eric Descamps]

Hi,
 
I've been using RT1, upgraded to RT2, and recently deployed a new RT3.0.3
 
I discovered that unprivileged users are presented with a SelfService
interface which restricts them.
 
How can I allow on a queue-basis unprivileged users to search in the queue
tickets,
so that RT is used as some kind of a knowledge base ?
How can I allow on a queue-basis unprivileged users to list the other queue
requests,
so that they see that the staff is busy doing something else, and where they
stand in the queue ?
 
I found:
http://lists.fsck.com/pipermail/rt-devel/2001-April/001072.html
and granted everyone the "SeeQueue" right, but they still see SelfService...
 
(I cannot make all my users privileged by default, as they would appear in
the drop-boxes)
 
Thanks,

-- 
Gilles-Eric DESCAMPS 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20030710/37a8e5e4/attachment.htm>