[rt-users] Re: Writing custom scrips in RT 3.0 web interface

[michab]

hi harald,

before you gave me answeres that won´t help me in any way,
please take a look to my email first...

1) i don´t want to "manipulate the RT database directly", i don´t want to
change an existing table, i added one.... that's all till now...

2) i want to make a select on this table - THAT´S ALL

i would be very happy if somebody would be able to give an short example here.
these are 5 lines of code for somebody who is familiar with that.

is that overkilled ? i don´t think so... one the one hand, people should
work together and help each other, write scripts and tools to support
RT, on the other hand, i get only some nice patter - great.

and before you answere, think about if you are able to give me a solution here,
an answere that helps me here with my problem instead of listing features RT
will have in the future, nobody asked for that, sorry.

best regards,
micha

Am Wed, 16 Jul 2003 10:26:25 +0200, schrieb Harald Wagener (hwagener at hamburg.fcb.com):
>
>On Mittwoch, 16. Juli 2003, at 10:05 Uhr, michab wrote:
>
>> hi Jesse,
>>
>> i asked several times, nobody gave an answere.
>> how can we write scripts and support RT3 if nobody is willing to give
>> an answere ?
>>
>
>OK, I will try to summarise the already given answers:
>
>- It is not advised to manipulate the RT database directly, because You
>(and everyone else trying) will most probably break it. Using the RT
>API is more useful for the whole community, because Your solution will
>be database independent.
>
>- The RT perl API is documented using perldoc in the various perl
>modules that are the basis of RT. If You don't understand parts of the
>documentation, please be more specific into what needs improvements. If
>You have parts of code that don't work or don't work as expected, feel
>free to post them on the rt-devel list, where such things are usually
>dicussed happily.
>
>- The easiest way to manipulate RT not using the mail-gateway or web
>frontend is to write a perl script using the API provided. You can then
>write wrappers in various languages calling the perl script.
>
>- A command line interface will be part of the next release, 3.0.5.
>This will keep You off the script writing part, and You can concentrate
>on the wrapers and the functionality You want/need. Just have some
>patience.
>
>Regards,
>     Harald

-- michab, micha_rt at internetx.de on 16.07.2003