[rt-users] RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:352)

[Don van der Haghen]

Hello,

I seem to be having a problem with the utf-8 conversion in RT.
Every time I post a reply in RT the following message shows up in the
syslog and the reply hasn't been send by mail:

-----------------
Jul 18 10:47:36 storage1 RT: Cannot Encode::Guess; fallback to iso-8859-1
(/opt/rt/lib/RT/I18N.pm:352)
Jul 18 10:47:36 storage1 RT: Converting 'iso-8859-1' to 'utf-8'
Jul 18 10:47:37 storage1 RT: RT::Scrip=HASH(0x92c7c10): Couldn't prepare
Open Tickets (/opt/rt/lib/RT/Scrip_Overlay.pm:338)
Jul 18 10:47:37 storage1 RT:
<rt-3.0.4-6-57.13.5961939537409 at avg-online.com> #6/57 - Scrip 4 
(/opt/rt/lib/RT/Action/SendEmail.pm:92)
Jul 18 10:47:37 storage1 RT:
<rt-3.0.4-6-57.13.5961939537409 at avg-online.com>  No recipients found. Not
sending.  (/opt/rt/lib/RT/Action/SendEmail.pm:257)
Jul 18 10:47:37 storage1 RT:
<rt-3.0.4-6-57.5.49572141005314 at avg-online.com> #6/57 - Scrip 5 
(/opt/rt/lib/RT/Action/SendEmail.pm:92)
Jul 18 10:47:37 storage1 RT: Warning: Use of "require" without parens is
ambiguous at (eval 1801) line 1.  (/opt/rt/lib/RT.pm:235)
Jul 18 10:47:37 storage1 RT: Bareword found where operator expected at
(eval 1801) line 1, near "/usr/bin"  (/opt/rt/lib/RT.pm:235)
Jul 18 10:47:37 storage1 RT:    (Missing operator before bin?) 
(/opt/rt/lib/RT.pm:235)
Jul 18 10:47:37 storage1 RT: Scrip 5 died. - Died at
/usr/lib/perl5/site_perl/Mail/Mailer.pm line 245.  Stack:  
[/usr/lib/perl5/site_perl/Mail/Mailer.pm:245]   [blib/lib/Mail/Internet.pm
(autosplit into blib/lib/auto/Mail/Internet/send.al):650]  
[/opt/rt/lib/RT/Action/SendEmail.pm:293]  
[/opt/rt/lib/RT/Action/SendEmail.pm:181]  
[/opt/rt/lib/RT/ScripAction_Overlay.pm:192]  
[/opt/rt/lib/RT/Scrip_Overlay.pm:409]  
[/opt/rt/lib/RT/Scrip_Overlay.pm:344]  
[/opt/rt/lib/RT/Transaction_Overlay.pm:169]  
[/opt/rt/lib/RT/Ticket_Overlay.pm:3780]  
[/opt/rt/lib/RT/Ticket_Overlay.pm:2305]  
[/opt/rt/lib/RT/Interface/Web.pm:397]  
[/opt/rt/share/html/Ticket/Display.html:100]  
[/opt/rt/share/html/Ticket/Update.html:196]  
[/opt/rt/share/html/autohandler:163] 
(/opt/rt/lib/RT/Scrip_Overlay.pm:363)
Jul 18 10:47:37 storage1 RT:
<rt-3.0.4-6-57.11.4121022169389 at avg-online.com> #6/57 - Scrip 6 
(/opt/rt/lib/RT/Action/SendEmail.pm:92)
Jul 18 10:47:37 storage1 RT:
<rt-3.0.4-6-57.11.4121022169389 at avg-online.com>  No recipients found. Not
sending.  (/opt/rt/lib/RT/Action/SendEmail.pm:257)
-------------

I have upgraded perl to v5.8.0 built for i686-linux-thread-multi and
updated all the modules used by RT.
This did not solve the problem however. I am using apache 1.3.27 with
modperl 1.
I believe this problem came up when I installed RTFM, RT worked correctly
before I installed RTFM.

I hope anyone has a suggestion for solving this problem.

Thanks in advance for any help you can give me.

Yours sincerely,

AVG Bedrijven Heijen BV


D. van der Haghen
Network Administrator

E: don at avg-online.com
T: 0031485-551235
F: 0031485-514805